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-- Misty H.

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-- Eloni T.

"Service advisor Katie was very pleasant and professional. 10k miles and service and was in and out in under 1 hour."

-- Tom D.

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Recent Reviews from AutoNation Chrysler Dodge Jeep Ram Spring

Brought Jeep Wrangler in because of ignition problem. Jeep still under warranty. Had to leave car because part had to be ordered. On Day 2, I called in the early afternoon to check status of repair. Was told part had not yet been received. Then, a bit later, I received subsequent communication that part was in but they would need to keep car to get it finished. Okay fine. Then, on the next day, had to call in to check status. Was told car was ready and given the amount owed. This amount did not include the previously discussed and approved tire rotation and alignment service. At that time I again gave approval for this service. Went to pick up the car the next day and my wife?s key fob wouldn?t work on car. Was told that maybe key fob battery was probably dead. Went in to Parts Dept and waited ages in line. Bought new battery. Parts man replaced battery. Went out to car and key fob still didn?t work and the fob button was messed up. Took key fob back to parts guy. Again, had to wait in line to get him to fix key fob properly. Went back to car. Key fob still didn?t work. Went back to service department. Waited for a while to speak with our service lady. She then actually looked at the work order and realized that my key fob needed to be reset and reconfigured to match up with the new part that was installed. Had to wait another 20-30 minutes for that to happen. Just all very frustrating and reaffirms my belief that you should never take your car to the dealership for service because it is never easy. Lots of ?right hand doesn?t know what the left hand is doing? going on at this dealership. That said, Stacy the customer service lady was very nice. Once my Jeep is out of warranty, I won?t ever go back for service. And being charged $30 for sanitizing my vehicle ... Really? Should be no charge for that. But wait there?s more. Employees only half way wear their masks? Some have masks on and some not and some masks pulled down with noses sticking out. While waiting for the parts guy about the key fob. He was on phone, pulled his mask down and was rubbing his face and beard AND THEN TOOK my key fob. GROSS! Not winning my vote for wanting to be in this facility AT ALL.

Steven Sheridan Jun 19, 2020

Terrible Service! Let me start by saying we have loved our Jeep for a few years now but once you start to have issues (way too soon), they are major and start to waterfall. Jeep does not stand behind their product and is not willing to work with you. When our Grand Cherokee hit 75k miles, two Camshafts and a few rocker arms went out. There is no reasonable explanation for these issues to occur at such low mileage, however, Jeep was happy to charge me $2,500 to "fix" it. Four month later we started having more issues; the seals on the intake that were replaced were leaking and apparently one of the two fuel pumps was out. They tried to charge me $500 to replace the seals but fortunately I knew they were replaced when the original work was done. After AutoNation looked into it further, they said the seals were covered under warranty but they wanted another $2,100 to replace the fuel pumps. Again, these are issues that should not occur on a vehicle with less than 80k miles. In addition to all of that, they tried to charge me the $169 diagnostic fee despite the seals being under warranty (installed by them four months earlier). I had to argue with the service adviser about having to pay the diagnostic fee on issues that were a result of their poor workmanship when I brought my vehicle in for the first repair. Once I pointed out that I shouldn’t be responsible for the fee, service advisor told me two diagnostic fees were owed since they diagnosed two problems with the vehicle. He then went on to say he would waive the diagnostic fee for the intake seals but not for the fuel pump issue. Eventually, after further arguing, the service adviser agreed to waive the fee. The bad service continued when I showed up to pick up my car; they said the rattling in the vehicle wasn't completely gone because there were issues with the motor mounts (there was no rattling when I took it into the shop the day before). Overall, the experience at AutoNation (poor quality of work and dishonesty regarding fees/charges) and the quality and reliability of Jeep products has convinced me that I will not purchase another Jeep nor will I get any vehicle serviced at this location again.

Luke Womack May 6, 2020

Terrible Service! Let me start by saying we have loved our Jeep for a few years now but once you start to have issues (way too soon), they are major and start to waterfall. Jeep does not stand behind their product and is not willing to work with you. When our Grand Cherokee hit 75k miles, two Camshafts and a few rocker arms went out. There is no reasonable explanation for these issues to occur at such low mileage, however, Jeep was happy to charge me $2,500 to "fix" it. Four month later we started having more issues; the seals on the intake that were replaced were leaking and apparently one of the two fuel pumps was out. They tried to charge me $500 to replace the seals but fortunately I knew they were replaced when the original work was done. After AutoNation looked into it further, they said the seals were covered under warranty but they wanted another $2,100 to replace the fuel pumps. Again, these are issues that should not occur on a vehicle with less than 80k miles. In addition to all of that, they tried to charge me the $169 diagnostic fee despite the seals being under warranty (installed by them four months earlier). I had to argue with the service adviser about having to pay the diagnostic fee on issues that were a result of their poor workmanship when I brought my vehicle in for the first repair. Once I pointed out that I shouldn?t be responsible for the fee, service advisor told me two diagnostic fees were owed since they diagnosed two problems with the vehicle. He then went on to say he would waive the diagnostic fee for the intake seals but not for the fuel pump issue. Eventually, after further arguing, the service adviser agreed to waive the fee. The bad service continued when I showed up to pick up my car; they said the rattling in the vehicle wasn't completely gone because there were issues with the motor mounts (there was no rattling when I took it into the shop the day before). Overall, the experience at AutoNation (poor quality of work and dishonesty regarding fees/charges) and the quality and reliability of Jeep products has convinced me that I will not purchase another Jeep nor will I get any vehicle serviced at this location again.

Luke Womack May 6, 2020

We did in fact buy a $50,000 2019 Ram 1500 Limited on Saturday from this dealership but it almost did not happen and I want to tell you why. We had an appointment at 9am with a very nice young salesman named Vidal Cortez. We drove the truck we picked out and had come to within $600 of the highest price we were willing to pay for the vehicle when Vidal had to bring out the sales manager to discuss the deal with us. He immediately rubbed both me and my husband the wrong way. He was arrogant, leaning back in the chair with his hands behind his head, smirking and rocking in the chair like we were not there for business. He proceeded to tell us that he had the best price we'd find and he is a high volume dealer so we'd be making a mistake leaving and not taking the deal offered. I asked him why he could not come down $600 and he said "$600??? That is $13 a month. Come up here every month and I'll give you $13 if it's needed that much." He treated us like we had no money and we couldn't afford to even be there, with I assure you is far from the case. Every time we showed him other dealers' cheaper prices for trucks with more options online he'd cut us off mid-sentence with the same repeated "get them to put it in writing" which I also found off putting and condescending. He was so very rude and disrespectful to us that even with how nice Vidal was, we left without buying the truck because of this sales manager and made sure he knew that was why we left. I am 41 years old, have worked and been around cars and in customer service/retail most of my life and I have never seen a ruder, more offputting human being in my life. He is in the wrong job if you plan to keep making a profit at your dealership. When we left, we were both so angry and speechless at how we were treated that we almost didn't buy a truck at all. Then we decided to go to Autonation Katy where we told our story and they were appalled at how were treated. They assured us that we would not be treated like that at their location and we were close to making a deal on a truck at their facility when Vidal called and was able to get the $600 off the price on the truck we wanted without the manager we were so rudely treated by I assume. So we told him we'd come back if we did not have to work with that manager to close the deal and were assured we would not. We drove the hour back to Spring and bought the truck from Vidal, who apologized profusely (as did the finance manager), was very polite and grateful for our business and we were able to take our truck home. I will also mention that when we drove back up from Katy, this rude manager was out front talking to several salesmen, saw us, and went back inside and sat at a desk playing on social media on his phone rather than coming over and eating crow as he should have for how he treated us. As he was sitting at the desk playing on his phone (I could see this as he sat with his back to us at a desk in front of ours in the customer's seat rather than behind the desk as a salesman would) a salesman and a finance manager had a verbal altercation next to him on the sales floor and he never looked up from his phone to intervene and instead let them stand there and argue where every customer in there could see and hear it. I do not know who the finance guy was but the salesman's name was Leroy. Had it not been for Vidal and how he treated us, we never would have bought a vehicle from a dealership where a manager behaved the way this one did. He was completely unprofessional and 24 hours later I am still angry at how we were treated by him. I never leave bad reviews, ever. I hate doing it now but this manager's behavior needs to be documented and addressed to make sure others are warned to avoid him. His name was Eric Kluna, a name I will likely never forget now...

Kellie Montgomery Jun 24, 2019

I took my 2016 ram 3500 in for service, batteries and maintenance. I told them I had prepaid diesel maintenance from mopar and to look it up. last thur I took it in and was told it was ready Friday. I went to pick it up and was told that my bill was $1k and my contract had been cancelled. no one informed me of this prior on top of it the person handling my service went on vacation. they assigned someone else who showed me the mopar system and told me I had to call the original dealer. I did this and they wouldn't help me either as they had been bought out ( that's a different review). so I called mopar and of course now on Friday at 6pm they are closed. I had requested both classic dodge of Denton and autonation dodge to help me and neither could or would. on Monday I finally got through to mopar who said it was because of name changes in the system and they opened up a case but they couldn't escalate for 24 hours and to have autonation dodge escalate my case. I told autonation dodge this and never heard back. meanwhile classic dodge called me and said they couldn't help because they didnt have my original paperwork. today I had to call mopar back, escalate to "admin", and they fixed it in the system and it should be good. I call autonation dodge to let them know and they told me they couldn't have escalated as I needed to call the original dealer. again taking no ownership of a dodge customer or potential new customer. neither of these dealers care about customer service so word of advice never buy a prepaid diesel maintenance package and never expect autonation dodge to help out after a sale and the same goes for classic dodge of Denton. meanwhile after 4 uber rides to and from autonation and 6 days of not having a vehicle and getting zero help maybe my truck can be ready to pick up and my contract honored. we shall see but I'm doubtful. it's too bad this couldn't have been handled by people who care about customer service. a failure on two dealerships and manufacturer.

Bradley Morrow Jun 11, 2019

From: Shawna Brooks Sent: Monday, April 22, 2019 4:45 PM To: Hendricks, Kevin Cc: Hendricks, Kevin; Morich, Kara Subject: Re: Shawna Brooks Vehicle Repair Invoice Another thing, If the fuse kept blowing out, that should have been a signal that something else could have been wrong! The fuse protects the PCM from blowing! I need the name of the District Manager and the number to the corporate office of this dealership because I’m not done with you all! From: Shawna Brooks Sent: Monday, April 22, 2019 4:39:51 PM To: Hendricks, Kevin Cc: Hendricks, Kevin; Morich, Kara Subject: Re: Shawna Brooks Vehicle Repair Invoice First of All, I paid you all for a diagnosis and my car was turning over prior to towing to your dealership! Second of All, You all lied and stated that I needed 5 engine harness when my engine was never jumping or having problems. Thirdly, Why did you all take the PCM fuse out when my car was turning over? When you took the PCM Fuse out why didn’t y’all replace it? If the fuse was blown out my vehicle would have never turned over! Furthermore, there was no need to take fuse out if you all felt that the PCM Module or ECM needed to be replaced? Your technicians did a lot of guessing and misdiagnosed my vehicle trying to make your commission check! Again, I am asking for a refund for wasting my money on a false diagnosis and making me buy parts that I didn’t need! MY DURANGO was turning over and getting a charge prior to you all removing my PCM MODULE FUSE! From: Hendricks, Kevin Sent: Monday, April 22, 2019 3:59:39 PM To: Shawna Brooks Cc: Hendricks, Kevin; Morich, Kara Subject: RE: Shawna Brooks Vehicle Repair Invoice Hi Shawna, After reviewing the invoice , the shop replaced the ECM The PCM and the ECM are classified as the same component depending on the terminology the shop uses., The fuse in to the PCM kept blowing. Can’t tell on this invoice if they repaired any wiring was repaired or not. Unfortunely, management has declined to reimburse the diagnose at this time, Regards, Kevin

Shawna McClendon- Brooks Apr 23, 2019

I made an appointment to have recall issues taken care of as well as routine maintenance. Check in was fine, no issues. Later that day I received a call from the dealer telling me that I had missed my appointment and asking if I wanted to reschedule. The first thing I thought was, do they still have my truck. I explained to the lady that I dropped it off earlier in the day and she seemed to act like it was no big deal. Clearly a communication problem on their end. I emailed two days later to check on the status. My "Service Advisor" told me that she tried calling a couple of times the day before to let me know that the truck was ready. Really? Tried to call? No voicemail, text or email to confirm that I got the message? Once again, a clear communication failure on their end. Why would you not use another means of communication if you had to tell me my truck was ready? How long would my truck sit there had I not emailed? When I arrived to get my truck, I was escorted to the cashier to pay for the work. I stood at the small window staring at the cashier who had his head buried in his cell phone texting. He finally looked up with a surprised look on his face wondering how long I had been standing there. He tossed his phone on the desk which landed in a position for me to read the text. It was a personal text which pissed me off even more. His the deal kids, if you are being paid by the hour, leave your cell phone in your car. When I reviewed the paper work, I noticed that the all points checklist noted tires at 36 PSI. This was a good sign because I asked the service advisor to make sure they replenished the NITROGEN in the tires (I was told earlier that they have to bleed the tires down and then refill them). When I got the truck, the first thing I checked was the tire pressure. 33, 34, 32, 32! Checked the service work order......no mention of tires being refilled and the gauge certainly proved it. So now, the benefit, if there ever was one, of having nitrogen in my tires is a waste because I have to top the pressure off with air. Having the tires filled with nitrogen, which is a life time thing with Auto Nation, will take another appointment and another 1/2 day wasted. In my opinion, they clearly have some polishing to do.

M Pierce Jan 23, 2019

We bought a top of the line Nissan Armada from AutoNation in Katy and were convinced to purchase an extended warranty package that included free maintenance and oil changes at all participating AutoNation facilities. Our first concern was when we called to make an appointment and told that no appointments were necessary - just drive in for a quick service! I let them know that we own a Nissan and they told us we'd need to call on the morning we'd be bringing my vehicle in to make sure that they had the filters for my car since they do not sell Nissans there. So, I called the service department at 9:00am to touch base and they transferred me to their Parts department where I was put on hold, but shortly told that they indeed had the correct filters for my exact vehicle and to come on in. I showed up at about 11:00am and pulled right into their Express Service lane and was greeted and my information and keys taken. After sitting in the waiting room for an hour and a half, I finally went out to the Service desk and asked about the status of my car. The guy asked what kind of car I had and when I told him, he pointed and said, "That silver one parked over there?". I said, "Yes, that's it. Is it done and just sitting over there?". He said, "No, it hasn't even been started." Are you kidding me?! He quickly went and found the Service representative who originally took my information. She told me that they didn't have the parts and had to go get them, but I quickly called her out on that bold face lie and told her I had called first and the parts were there before I drove all the way to their facility. She said they were taking my car in right then. I am a teacher and had Monday off as a holiday and did not want to spend 3 hours of my day getting my oil changed! What a complete waste of my time and my day off. And I cannot stand being lied to. And to top it off, they did not even wash my car. I will never go back there for service. I would rather pay out of my pocket and go back to Keating Nissan where I am treated with respect and can get an appointment and my car is serviced within about 45 minutes! I must give a shout out to Adil in Finance. He overheard me getting a bit upset and brought me into his office where I was able to sit away from everyone and could even charge my cell phone that was dead after 3 hours of sitting around.

Megan Coty Oct 9, 2018

I brought my Jeep Wrangler to this Dealer because the engine light turned on and being a 2017 with warranty I didn't think anything of it. Boy was I wrong, it took them 5 days to tell me that they didn't know what it was wrong with it.... First, it was over heating, then the radiator being clogged from the rear of it, to oil in the radiator, after all this they were never 100% sure what the issue was, but even then... It was not covered under the warranty (Even that they didn't know what the issue was). The final "Issue" that they went with it was that the engine was broken because it overheated, BUT they refused to diagnose when the engine overheated or the reason why. Their solution was for me to pay them over $1000 for diagnostic and take it somewhere else or call my insurance so they can pay the repair, almost $12,000.00!!!! Yes twelve thousand dollars! The lady at the desk (MICAELA BARBER) was extremely rude and disrespectful, every single time I tried to ask what the issue was she always made me feel like I was some kind of idiot. Jeep should really train their people better, she was downright nasty. Even then, I called my insurance because I'm thinking that the dealer has my best interest in their mind, well It took them way more than what they expected to repair plus i only got a rental after the 3rd day of being carless, and AFTER I got the Jeep back, the AC works on and off, drives rough and sometimes shuts off out of nowhere. I tried speaking to the manager and he was no help. This has been a nightmare. Called corporate and they are siding with the Dealer because they were not help. Now my insurance is going up because of this repair, Jeep continues to have issues, the dealer says that there is nothing they can do... I'm so upset because I feel taken advantage off, from the dealer, people that are supposed to be looking out for me. Extremely disappointed, been a long time Jeep owner, all about that jeep life since I can remember but I have to say that this has turned me off all the way, this will be my last Jeep, I will not buy or lease another Jeep. I will not recommend another Jeep anyone I know. I'm going to share this everywhere I can, already called the news station....

Jon Mango Aug 27, 2018

Updating my review because in just three short years, this place has lost its touch. I purchased a brand new 2015 Jeep Wrangler 3 years ago and had the best experience. My vehicle was appraised for $13k and I ended up getting $3k more than that after negotiating for over an hour. It was hard but the manager made it a point to come out, meet myself and family, and get me to the number needed to leave with a Jeep. Today I returned in hopes for the same experience. Not the case, not even close. The salesman we worked with Vildan, was actually great. But no one else we encountered cared an ounce that we were even there. We received a trade in quote, and the sticker price of a brand new 2018 Jeep Wrangler. Also, included in this trade in that could have taken place, were 5 brand new factory tires they would be able to keep for our Jeep considering we wanted to keep our custom large tires from our old one. They informed us this not only wasn't something they would add to the value, but we would need to PAY THEM to switch the tires so they could have the NEW ones. Another dealership close by chose to not even charge to switch the tires at all considering they profit from the tires. I called Vidal back to see if they would consider just switching the tires at no cost (bc it honestly didn't make sense not to)...he checked with his GSM and told me yes, they would take care of it and we can head back. When arriving again, we felt good and excited. Literally half way through the APPLICATION he comes back to tell us, "actually, the cost of the tires to be switched is $500 but we can off half off and just charge the $250 for y'alls. Wait, what? I felt completely scammed and uncomfortable after that. We left a dealership that was willing to take care of everything while their service department was open, to go back to AutoNation for this scam. Vidal did apologize and admitted he misunderstood his manager. However, that Manager that we never met because I'm assuming was too busy playing candy crush on his phone while four guys sit around watch, let that sale fall for $250. $250 at that point was small but the vibe and comfort was ruined. After multiple visits to the "back office" to speak with a his "GSM" after our now second visit, we realized this place just isn't what it was three years ago. I was surprised this mystery GSM never came to explain or offer assistance but after our experience, it's probably best we didn't encounter him. Hopefully Vidal ends up somewhere with a more hands on and customer service oriented team.

Kevin Boatner Jun 16, 2018

Morgan B. Jun 16, 2018

This was written by a friend who had done business with you guys. I bought a used Chevrolet 1500 from AutoNation Chrysler Dodge Jeep RAM Spring in December of 2017 and to start things off, they had to come pick up the truck from me to redo the state inspection, so that they could properly file my registration paperwork. Then, roughly 8 weeks into ownership, the engine grenades. Upon calling the dealership, no one wanted to help me. It took multiple calls to AutoNation corporate, in order to get the local dealership to start the warranty claim. Now that they’ve had my truck for 7 weeks installing a “new or refurbished engine” I went in person to check on the truck and I’m told by the tech doing the work that they are replacing it with an engine from LKQ (a local junkyard). Where I'm at now is that I have to leave for a business trip in less than 12 hours, and all I’ve been told is I can’t take their loaner because it’s too far and they don’t know when my truck will be ready. Despite all my attempts and suggestions to resolve the issue, including buying a new truck from them and trading the broken one in, they are doing everything in their power to make this situation as painful as possible. Yesterday 4/23/18 I was contacted and was told that my truck was ready, I arrive and spoke to the service manager, we spoke about the work done and why they elected to use a junkyard engine, I had to pry to get information on the engine, the engine they installed was from an older truck with more miles than my truck had on it, in addition to that the top end of the wiring harness is all butchered up and exposed. Sounds like the lifters are tapping (known issue on these trucks, my old engine didn’t have the issue) the steering column is binding up on something, and there’s a new mysterious hole in my tailight. They took my loaner vehicle back, despite the fact that my truck hadn’t been properly repaired. I attempted to talk to the used car manager, I tried to tell him I had a significant down payment to get into a new truck. He didn’t give me the time of day, so I go ahead and take this truck on my business trip. I spoke to the GM who also didn’t want to talk to me until I mentioned what had happened with the used car manager (as soon as he heard I had cash he didn’t want to hear anything else). He tells me to come see him when I get back from my trip and to bring said significant down payment, and he’ll do whatever it takes to get me in a new truck, awesome, or so it sounds. 200 miles away from home on my way back from my trip the lifters begin tapping ferociously, I limp it home and go see the GM the next day as planned. He offers to buy my truck back for an insulting amount considering how bad they had screwed it up, they show me new trucks and when we go talk price it’s nothing but advertised price (not whatever it takes to get me to buy a truck from them) as I’m walking away they come down $1,500, thanks but no thanks. At this point I’m tired of fighting these guys so I gave in and went to Gullo Ford and bought a 2018 F-150, and they made a better offer on my old truck than Autonation did. If in the market for new truck I’d highly recommend Gullo, they’ll actually take care of you. But whatever you do please DO NOT PURCHASE A VEHICLE FROM AUTONATION SPRING!

Avery Delfelder May 11, 2018

Brand new Jeep Wrangler bought on 9/30/16 at a different location. The engine warning light already was lit?? Very disappointed and on top of it I was also dissatisfied with the service. Dropped off my car at 9am, at AutoNation in Spring TX, was told by service rep, Brett, that a rental car can't be provided until diagnostic is completed. I said okay I need a ride home. He said our service van is currently out but will be back shortly. So I went inside the waiting area. 1. After a long wait of 1 hr and 20 min., service rep walked in to get a cup of coffee and saw me. He said, "oh our driver has been around, you must have not seen or heard him when he came in here and asked if anybody needs a ride". I was thinking, duh, so I missed him, shouldn't that be your responsibility to check if I'm still in here??? 2. Went home, waited all day for my car status to see if I can pick it up the same day. Until I can't wait any longer so I called them myself at 4:35pm. Service rep said they haven't completed the diagnostic, so I asked for my free rental car. He said that I would have to pay the rental myself, out of my pocket, and I need to call Enterprise myself to get it. I'm like WHAT? I have a free rental on my paperwork and just because you haven't completed the diagnostic I can't get it for free. Then I asked if I can get reimbursement for this? He said, not sure, they have to see what the diagnostic is first. I decided not to get the rental. It will not come out of my pocket. Had to cancel a 6pm meeting because of their inefficiency. Was also told he'll call me the next day, around mid day to give status of the car. 3. Next day, waited again, no phone call. Can't wait so I called at around 2pm to get status. Can't believe what he said, "I was about to call you, I can't find the technician to get the status, been looking for him, must be out for lunch, as soon as he's back I'll call you". He called back and let me know that the car will be ready around 5pm. 4. Called me at 5pm, I missed his call, left me a voicemail saying my car is ready for pickup. I called him back and said I need a ride. He said we can give you a ride but our driver leaves at 4:30pm and he's already gone. We can arrange it for tomorrow morning. I'm thinking, I give up on this one, he doesn't think and know how important it is for a customer to have their car immediately. I told him, I'll find a way to get there. I told the service manager what's going on and how frustrated I was. AutoNation Jeep needs to know how other car dealership services work. Had a great service experience with Toyota and Lexus, also good with BMW. I know, BMW and Lexus are more expensive cars BUT that shouldn't be basis for a quality service, plus, my current Jeep car is not cheap either if you think about it. And it's still new!!! My point is, car service co. needs to make sure that a customer has a ride immediately and do not leave the customer hanging or wondering what's going on.

AkosiCynch Dec 9, 2016

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