Professional service. Was impressed from the time I called to inquire about the vehicle. Surprisingly I did not feel I was pressured into making a purchase. Would recommend to anyone looking to purchase a new vehicle.

Waited until I arrived to pick up my truck to tell me there was something else wrong with my truck after calling multiple times for an update on my vehicle. I was told someone would contact me but that never happened. When I got my truck back the steering wheel column was all scratched up and was not prior to me dropping it off. I have never had to write a bad review before but this upset me

I'm very pleased with my experience at Autonation Chrysler Dodge Jeep Spring. Jason Shayan was my salesperson and he was very professional, accommodating, and knowledgeable about the vehicle I was purchasing. The whole sales team and finance dept made me feel like family and I would reccomend this dealership to anyone.

Wonderful sales person Chris

I've never had a truly good experience when it comes to the Spring CDJR dealership, my last experience was better than usual however no one went over my inspection report with me even though after leaving I noticed that things were checked off that said they needed attention immediately which how would I have know that or even what they are specifically stating needed to be done without that conversation. Typically the customer service is bad and your treated like you are in issue at this dealership rather than being treated like a customer who helps to keep them in business. They say customer service is a dying art and it's truly dead for 95% of the service department at this dealership.

We did in fact buy a $50,000 2019 Ram 1500 Limited on Saturday from this dealership but it almost did not happen and I want to tell you why. We had an appointment at 9am with a very nice young salesman named Vidal Cortez. We drove the truck we picked out and had come to within $600 of the highest price we were willing to pay for the vehicle when Vidal had to bring out the sales manager to discuss the deal with us. He immediately rubbed both me and my husband the wrong way. He was arrogant, leaning back in the chair with his hands behind his head, smirking and rocking in the chair like we were not there for business. He proceeded to tell us that he had the best price we'd find and he is a high volume dealer so we'd be making a mistake leaving and not taking the deal offered. I asked him why he could not come down $600 and he said "$600??? That is $13 a month. Come up here every month and I'll give you $13 if it's needed that much." He treated us like we had no money and we couldn't afford to even be there, with I assure you is far from the case. Every time we showed him other dealers' cheaper prices for trucks with more options online he'd cut us off mid-sentence with the same repeated "get them to put it in writing" which I also found off putting and condescending. He was so very rude and disrespectful to us that even with how nice Vidal was, we left without buying the truck because of this sales manager and made sure he knew that was why we left. I am 41 years old, have worked and been around cars and in customer service/retail most of my life and I have never seen a ruder, more offputting human being in my life. He is in the wrong job if you plan to keep making a profit at your dealership. When we left, we were both so angry and speechless at how we were treated that we almost didn't buy a truck at all. Then we decided to go to Autonation Katy where we told our story and they were appalled at how were treated. They assured us that we would not be treated like that at their location and we were close to making a deal on a truck at their facility when Vidal called and was able to get the $600 off the price on the truck we wanted without the manager we were so rudely treated by I assume. So we told him we'd come back if we did not have to work with that manager to close the deal and were assured we would not. We drove the hour back to Spring and bought the truck from Vidal, who apologized profusely (as did the finance manager), was very polite and grateful for our business and we were able to take our truck home. I will also mention that when we drove back up from Katy, this rude manager was out front talking to several salesmen, saw us, and went back inside and sat at a desk playing on social media on his phone rather than coming over and eating crow as he should have for how he treated us. As he was sitting at the desk playing on his phone (I could see this as he sat with his back to us at a desk in front of ours in the customer's seat rather than behind the desk as a salesman would) a salesman and a finance manager had a verbal altercation next to him on the sales floor and he never looked up from his phone to intervene and instead let them stand there and argue where every customer in there could see and hear it. I do not know who the finance guy was but the salesman's name was Leroy. Had it not been for Vidal and how he treated us, we never would have bought a vehicle from a dealership where a manager behaved the way this one did. He was completely unprofessional and 24 hours later I am still angry at how we were treated by him. I never leave bad reviews, ever. I hate doing it now but this manager's behavior needs to be documented and addressed to make sure others are warned to avoid him. His name was Eric Kluna, a name I will likely never forget now...

Great buying experience. Bryan Dixie is an excellent salesman.

Bought our last 4 cars from here. It?s all about the people.

DO NOT BUY A VEHICLE FROM THESE PEOPLE

Had my car there for repair - completely disappointed. They don’t provide sufficient information nor follow through on their word. It seems they have inflexible information systems in place. Poor and late communication; not listening to customers.

They treat you right from beginning to end. They fixed the problem in less time and less money than other dealers. They are exceptional.

It was a very pleasant excellent experience.

I highly recommend and would definitely purchase from here again. Great and friendly staff, glad Mr. Chatman and Mr. Kluna were able to help!

Goood service staff.

This was one of the best experiences we’ve had when it comes to car buying! David Prince was outstanding! We actually felt like people instead of a price tag. He had us in and out the door in exactly 2 hours! Quickest we’ve ever been able to purchase a vehicle!

I was referred to AutoNation by a co-worker of mine and was then given to Joel Noyola. Joel was very knowledgeable of the RAM 1500's and was able to answer all of my questions. He even knew that I was leaning towards two different vehicles strictly based on the interior color. Joel kept in communication with me throughout the entire process. I have only bought a handful of cars in my lifetime, but I would have to say that Joel has been by far the best salesman I have ever had and will definitely return to AutoNation and specifically him for my future car buying needs.

I bought a Jeep Cherokee here. The sales process was smooth and Hubert, my salesman, seemed knowledgeable about the vehicle. Only glitch was in the finance department with not being forthcoming on various options. That said, I would buy another vehicle from Hubert.

The worst dealer I have dealt wit, they lied since the start they made me travel 250 miles to see a truck and then when I got there well they could not show me the truck supposedly was getting detailed and inspected, they tried to hide the water leak and then they don't let you drive at high speed the reason was in my case the truck shakes like hell at above 60 mile HR. then at financing tried to sell me some useless stuff and kept insisting over and over until I said I was not interested on buying the truck. I DO NOT EVER RECOMMEND THIS DEALERSHIP TO ANY ONE. PEOPLE STAY AWAY FROM THIS DEALER.

Great place to buy a Jeep. Our salesman, Marshall was fantastic & I recommend him to anyone. Financing was very GREAT! No pressure to buy more than we needed

BE HONEST TELL THE TRUTH ABOUT THE VEHICLES YOU ARE SELLING, DO NOT IMPOSE USELESS SELLS TO CUSTOMERS, STOP BEING GREEDY.

So far so good. I purchased a 2019 Cherokee Trailhawk. Hubert, my sales rep, was very patient and helpful. The only glitch in the process was getting timely information on finance and knowledge of a Chrysler incentive on that end. But a good experience on that.

Had a great experience working with Valente and Ismael. Didn't give me the run around. Gave me a good deal on my new ram and would recommend anyone with these guys at AutoNation.

Great dealership. Very friendly and not at all pushy.

We brought our van in for warranty service and they recommended a transmission service. We had the service done and now can't drive our car because the transmission they just serviced won't shift. We discovered they have also lied on our inspection reports on the past, and not brought other problems (which were covered by our warranty) to our attention- saying we refused the service. I do not trust these technicians and as soon as my van is fixed, they will never see me again. Don't bring your vehicle here if you have other options. The only reason they get 2 stars is because of Kevin, the assistant service manager, who seems legitimately concerned about our issue.

The worst customer service experience at a car dealership in my whole life. This is the THIRD bad experience i’ve had here. When I first came to purchase my jeep, I walked around hoping a sales associate would help, no one did. I had to go up to the desk and say that I wanted to buy a car, and that’s when I received help, and only started getting treated somewhat kindly when they realized I was purchasing the one of the most expensive Jeep on the lot at the time. A few weeks after, I had troubles with my jeep and called the sales associate that sold me the car, and he never picked up, nor never responded to my several voicemails I left. Today, I went in to get my oil and tires rotated, as soon as I arrived, the service department people just stared at me until after about 5 minutes I walked up to the stand and had to ask to be helped. The two guys working the stand were laughing, messing around on their phones, and trying to get their co workers and other customers to try to touch a moth on another customers car as I stood there waiting to ask for help. After we were helped, and i dropped off my car at 8:45 am, we left, and got a call at 4:45pm saying my car was ready to be picked up, the lady on the phone had an attitude as well. When I went to pick up my car, they said service department closes at 5, and that I would have to pick it up tomorrow. We were not even told that service department was about to close and made me waste gas and time driving to the dealership that is 20 minutes away from my home. Will NEVER be purchasing a vehicle from this dealership again.

Rude staff, upon check out I had to stand and wait for my advisor to come back from getting a snack, and I did not receive any papers or sign anything to verify that my services were completed. Not wasting my time at this AutoNation again.

Excellent service working with Brandon on buying a new Jeep. He went above and beyond to make sure I got what I wanted on every part of the deal. Finance was terrific to work with as well.

Brandon went above and beyond to make sure I got what I wanted on every part of the deal in buying my new Jeep. Finance was terrific to work with.

totally satisfied with their professional and friendly service.

This time around was great customer service did have any problems.

The worst car buying experience ive ever had. Total incompetance. Never again!

The atmosphere when I walked in was great. The service I received was the best I have ever had. The salesman I had been in contact with over the phone and internet was Joey Lopez and he treated me very courteously. All the people on Saturday were also very courteous. I would recommend to anyone to buy from autonation spring it was a great experience.

I took my 2016 ram 3500 in for service, batteries and maintenance. I told them I had prepaid diesel maintenance from mopar and to look it up. last thur I took it in and was told it was ready Friday. I went to pick it up and was told that my bill was $1k and my contract had been cancelled. no one informed me of this prior on top of it the person handling my service went on vacation. they assigned someone else who showed me the mopar system and told me I had to call the original dealer. I did this and they wouldn't help me either as they had been bought out ( that's a different review). so I called mopar and of course now on Friday at 6pm they are closed. I had requested both classic dodge of Denton and autonation dodge to help me and neither could or would. on Monday I finally got through to mopar who said it was because of name changes in the system and they opened up a case but they couldn't escalate for 24 hours and to have autonation dodge escalate my case. I told autonation dodge this and never heard back. meanwhile classic dodge called me and said they couldn't help because they didnt have my original paperwork. today I had to call mopar back, escalate to "admin", and they fixed it in the system and it should be good. I call autonation dodge to let them know and they told me they couldn't have escalated as I needed to call the original dealer. again taking no ownership of a dodge customer or potential new customer. neither of these dealers care about customer service so word of advice never buy a prepaid diesel maintenance package and never expect autonation dodge to help out after a sale and the same goes for classic dodge of Denton. meanwhile after 4 uber rides to and from autonation and 6 days of not having a vehicle and getting zero help maybe my truck can be ready to pick up and my contract honored. we shall see but I'm doubtful. it's too bad this couldn't have been handled by people who care about customer service. a failure on two dealerships and manufacturer.

I'm happy with the truck, but very disappointed in the follow up service. Called repeatedly, left messages and been hung up on twice, still without being able to talk with anyone, to get paperwork from them. It's been 3 and a half weeks and still nothing. This is our second time of business with them and both times have been like this. With first purchase, had to call repeatedly for months to get our plates. Still waiting for this one. It seems like once they sell you something, you don't matter anymore. We gave them a benefit of the doubt second time. But it will be our last.

Horrible customer service; worse ever from a car dealership (though barely second to another AutoNation deal - BMW in The Woodlands, TX). I scheduled an appointment more than one month in advance (I do not get to Houston often so it is critical to schedule ahead of time). The service was for two recalls. I arrived a little before 7:00 a.m. for my appointment, was greeted and shuttled to my place with an understanding that it would take a couple of hours and I would be kept informed. That did not happen. In fact, at called at 3:15 p.m. inquiring about the status of the truck because I needed to pick it up that day for travel the next day. I was told someone would call me back. Around 4:00 after not hearing back, I called again, was given the runaround and put on hold. I finally spoke to the service adviser who informed me that the truck had never been assigned to a tech for the repairs. Really? Needless to say that all of my planning to get the recalls handled was a big waste of time and effort. I'll not be back there.

Tell you like it is, courtesy, no hassle

Wow. Great prices and service

Sales team was excellent great selection made me feel great with my decision

I just purchased a pre-owned Grand Cherokee Jeep. Willie was my sales representative. We talked on the telephone a couple of times as I was looking for a different vehicle. By the time i was ready, the vehicle I was looking at was already sold. So I looked for another one on their website. Found the Cherokee that had everything I needed. I reserved the vehicle and made appointment to look at it the next day. Reserve means the vehicle could not be sold until after I looked at it. Willie was very helpful answering my questions with no pressure from him to purchase. When I saw the vehicle it looked brand new (it is a 2011 year). Went for a test drive and a couple of hours later drove off the lot in my new (to me) Jeep. Have owned it for almost a month now and I love it. Thanks Willie and the rest of the crew at AutoNation for making this a enjoyable purchase.

Sales guy Mario Quezada is the best.

Awesome place to purchase a vehicle Homero was my car sales guy he was awesome !! From the time you get there and by the time you leave with a new vehicle, you will never feel pressure to buy from them I highly recommend. Finance guy was awesome as well thank you guys for all your help and for getting me into my Jeep Wrangler

So I called made an appointment, took my truck into at appointment time to be called to hours later to ask if i was still going to bring my car in. I explained it was already there. To then find out it would not be looked at until 2 days later. When I got a call 2 days later about what was wrong I was told they needed to order a part which was fine but that my truck would be ready by Monday. So Monday came I waited to hear something but nothing so I called at lunch time and left a message waited 2 and half hours still nothing so i called back and was told my truck was ready and that i would get a call in just a bit with the paper work. No call I had to call back wait on hold again. My Fiance was already on his way and I was still on hold when he got there. My truck is running so that is great but the customer service is not good.

Drove down from College Station to look at a Chrysler Pacifica I found online. At first everything seemed in order but then we received text messages on the way that the vehicle was scratched. We had our two small children with us. After hours of haggling we decided to purchase the car, but then they came back and told us it was not for sale because it had a recall on it. There were many times that I felt like they were being purposefully secretive, especially with questions about our trade and the recall. After more discussion and frustration we agreed on a vehicle that was not on the lot that we were promised was the exact same vehicle in a different color. They did offer us the same low pricing on a brand new vehicle as the one we were considering was a demo and slightly used in mileage . So, I scheduled another day to drive down to pick up the car and seem to be walked through the car with the most obvious features being pointed out. After I left the dealership I realized that some of the internal features that I was promised were the same we’re not actually included. While I take ownership of not looking as thoroughly through the vehicle as perhaps I should have, I also feel that I was lied to regarding the vehicle being the same trim level with equal amenities. When the salesman called to check on me I told him as much and he promised he would talk to the manager and call me back shortly. But I never heard back from him. I feel as though we were hustled into a situation that wasn’t what was promised and that a lot of listening from there and did not occur either. although I am generally happy with the car, I am not happy about the runaround and the service that I received. While there were a few good points, I feel that there was more dishonesty that makes me feel like I was cheated.

Figured out the problem quickly. Repaired fast and correctly the first time.

This is our 3rd vehicle to purchase from AutoNation. Brian McDonald has done an amazing job with our experience & is the reason we continue to come back. I give my strongest recommendation to anyone looking for a vehicle to use Spring AutoNation. You won't be dissapointed.

AutoNation in Spring is the only place we buy vehicles from. Toby Driver is the best! He makes the car buying experience so simple and easy.

Great Staff Easy process Andrew and Adil are the Best. We send Family and Friends there to buy vehicles.

I purchased a vehicle from Auto Nation Spring Chrsyler and Jeep about 3 months ago and was told I had a service package and also a extended warranty with this vehicle to find out after running all over now that I never had neither. They submitted the paperwork work under the wrong Vin wrong vehicle and now I'm sitting and waiting to see if the problem is corrected but my money was took expeditiously though. Bad experience!!

I was shopping for a new lease vehicle. Jason, your sale person was extremely professional. His personalized help, he explained everything, he was respectful and truly went the extra mile. Jason really made the difference of shopping there or going to another dealership.

The Sales Associate Brandon Theriot supports me to find the correct vehicle and he did a great job. Great sales associate i met. Financial Manager Joseph Del Valle is a great financial adviser i met. Thankx for you both.

Tabatha did everything in her power to ensure we were happy. She's spent hours with us to make sure we understand everything about our purchase. I freaking LOVE her! It felt as tho we were related based on her great rapport!!

Great experience

Definitely felt part of the AutoNation family. The process was the best from all our other experiences elsewhere. We bought a Jeep elsewhere last year, and regret ever stopping there, after experiencing not just amazing customer service, but a great deal @ AutoNation. Buying our Rebel at AutoNation was awesome because we felt @ home with Homero our sales rep, got a deal with Adill our financing officer.

Definitely felt part of the AutoNation family. The process was the best from all our other experiences elsewhere. We bought a Jeep elsewhere last year, and regret ever stopping there, after experiencing not just amazing customer service, but a great deal @ AutoNation. Buying our Rebel at AutoNation was awesome because we felt @ home with Homero our sales rep, got a deal with Adill our financing officer.

The employees in the service department of AutoNation Chrysler Dodge Jeep Ram were excellent! They provided great service, were honest and correct about the quick timeframe of the repair, and did it all with a smile! I'll be returning for sure for all of my maintenance and repairs.

Tabatha did everything in her power to ensure we were happy. She's spent hours with us to make sure we understand everything about our purchase. I freaking LOVE her! It felt as tho we were related based on her great rapport!!

Attached screenshot was my original review. I called the number. It's just the number to AutoNation. I asked to speak to the GM. They transferred me, had to leave a voice message. Haven't heard anything from them since. So here I am, deleted my review, so I can post a new review and get some actual attention to the matter. Considering my gas tank dropped on my truck after I left the dealership due to lock nuts not being tight, I think my attorneys would like to hear about a possible negligence lawsuit.

We have been waiting for a yes or no...keep getting the run around when we call. I mean if it’s a no just tell us! We are adults and can handle it

I bought my van from this place and the service department is terrible. Soon after I purchased a new van, the back door latch broke. I took it in to be fixed. OF course it took several days to fix. When I picked it up, I noticed the trim on the door was messed up. I reported that and the guy said he would take care of it. Long story short it took 6 months and me speaking to the manager and raising my voice to get it fixed. The guy dropped the ball even tho he kept telling me he had ordered the part. He lied and he never did order the part. Then I had complained about the transmission and was told nothing wrong with it. 50,000 miles later..no transmission!! Took a week to fix...picked it up and my A/C buttons did not work properly. Had to take it back again that same day. I will not use them again. The techs are horrible!!!

Was in and out great service

These guys are a hit and miss when it comes down to it. I was a loyal customer of Spring Dodge before AutoNation bought them out. I never had issues before that. Under AutoNation, I brought my car in on a gas tank filler recall. They were told 2 weeks in advance and an appointment was set up. I dropped the car off expecting to get it back at closing time the next day. When I returned, absolutely NOTHING had been done. They hadn't even started it. It was finally ready the next day after that. I also had a very bad experience when I went in another time to talk to new car sales. But in their defense, I have to admit that my most recent visit a couple of days ago was picture perfect. I brought my car in for the airbag recall. I scheduled the appointment, arrived 15 minutes early. They did the work while I waited and had me back out the door in about 2 hours. This is the kind of service that they should give all of the time.

Hate to do this and write my first bad review but this comes from the experience since AutoNation took over. Personally have bought 3 new vehicles here over the years and 3 used. 2 new when it was Spring CJDR. 1 new as AutoNation. Service department has talked to my wife before like she was 12 and recommended services not needed. Typical dealer service stuff honestly. So when you buy a new one, youre told that if it ever has any warranty issues they will put you in a loaner. But funny thing is, every time anyone asks for one “sorry they are all gone” is the response. So let’s move on to sales. Trade in primarily. They will take your head off on your trade. Below black book value then maybe 500 more after you complain. After looking a few weeks ago at an Escalade there. Decided to see what they would give me for my driver. 20% below nada clean trade value. I walked out of there after a massive low ball. My vehicles are pushing great condition on trade. Went to another dealer and was offered 5% below nada clean. So don’t expect a “good fair price” for your trade. The dealership with the 1 price used car thing low balls all trades to make more money on their lots. All in all the sales staff sometimes are nice. Most of the new car jockeys sit by the door to jump on well dressed folks when they get out of their car. I dress down when I go looking for cars to watch the salesmen pass me by and then go back dressed in work suit and then they come try to play nice. I walked in the front door to look at new rams 4 weeks ago. 8 salesmen by the front door. I walked into the showroom looked around for 10 minutes. No one said hi or anything. Went out on the lot walked around 20 min looking at the new rams. Nothing. Walked back to my truck and left. No one said a thing to me that day. So you will be profiled when you get to this dealership. Especially on the new car side.

Vehicles are like computers nowadays and some dealers get it and some don’t; Autonation does!!

My advisor was Colby Morris, he went over the services I would need. He made the process simple. Only recommendation I would have, is on the paperwork It said the engine air filter needed attention soon. I would have like it if they brought it to my attention or told me prices for next time.

Toby and the entire Auto Nation team did ad outstanding job. Buying a car is very stressful however, Toby made the process as stress free as possible.!!!

The service and experience that I had at AutoNation was extraordinary. Brian McDonald went over and beyond to make sure I had gotten the best possible deal in the Jeep Cherokee Latitude Plus. The Jeep Cherokee is outstanding and I’m really enjoying it a lot. I will definitely refer others to Brian and his hard work in helping me with the Jeep. -Michael McDonald

Willie Byrd was very accommodating, not pushy at all. Good experience in general, nice people, they work to get you the best price

Had the best possible experience with AutoNation. Brian McDonald did an outstanding job in working with me to make sure I got the best possible experience.

Dropped vehicle off for repair. My contact person was Kevin Hendricks. Very professional throughout process. This was the second time I have had repairs on my vehicle at this particular location. I give the service department a five rating based on customer service. This was a minor repair to my tire, however, service did a safety check for free without requesting it. Outstanding on their behalf.

The leak in the back of my pickup was repaired with no issues. However I wish they could of cleaned or maybe replaced the interior carpet. It smelled bad due to the water saturating on the carpet.

i received fast and courteous service at a comparable price.

i received fast and courteous service at a comparable price.

It was great.Thanks

Terrible salesmanship to say the least! I went to look at getting a used truck. As I walked around the lot I was approached by my salesman Toby Driver. I informed him that I wanted to look at a particular 13 Ram 2500. He then informed me that it was in service and would let me know when the key was available. So I inquired about another one, to which I got the same answer. So I left and waited for him to call back when the service tech came back from lunch with the keys. 3 hours later I had to call him to see. I went back and only 1 was available to test drive. I spent 5 more hours on top of the 2 that I spent earlier waiting to hear from finance. At 8:45pm Toby asked me to leave and he would call me back in the morning with an answer. I didn't hear from Toby until I contacted him at around 4ish. He then asked me to send over my documents, which I did in 5 minutes. I didn't hear anything from him until 7pm when he sent over the terms. Mind you not, I still hadn't test drove this truck yet. Now on Monday I had to contact Toby yet again, to which he responded 2 hours later that someone else was looking at the truck and was buying it. All this hassle just because of Toby's poor salesmanship in not wanting to communicate with me his customer. Now my wifes and my credit have 8 hard inquiries for nothing, just to drop both our credit scores 17 points each. Please choose another salesman that might communicate with you.

Very fast and very professional. Diego was great and had everything ready when we got there. Would recommend buying a vehicle from these guys if you're in the market. Worth the drive.

got me in and out in a day for the recall kept in touch the whole time

Well to start this was a 30,000 mile service that the clerk said would take between 2.5-3 hours to complete and I was fine with that so I chose to wait. So at 9:30 am I chose to wait for 3 hours. 3,4,5 hours go by and nobody has checked on me or gave me any updates so I grab a greeter outside and ask him to check on my vehicle and he comes back and tells me they are almost finished. So finally at 3:20 pm my vehicle comes out and is done(6 hours later) all I could do is laugh because they wasted my whole day and then asked me to pay them. I’m really not into writing bad reviews on places but this was my worst experience at this place and I’ve bought 4 cars from this same dealership. So when they sent me this survey to fill out I couldn’t wait to give it 1 star. And no I wouldn’t recommend this place to a friend

We just want to thanks to Christian Guerra our salespersons , he help us thru de process and now we have a beautiful jeep for our daughter . And thanks to mr Joseph Del Valle too , he made it possible . They have a great customer service and the best prices .

Truck went in for recall repairs. The service was very good. During this visit I (again) attempted to have the service department install the latest GPS map upgrade. They did not do this but insisted I do this myself. I tried to explain my failed attempts at doing this upgrade but the ears were deaf.

The service department customer service was lacking. This was my first visit to the dealership since moving to Texas and I needed to have an oil change done to my truck. Walk in and there were approximately five service advisers doing nothing with the assistant manager helping another customer. No one acknowledged me except the assistant manager who asked me what I needed, then went back and helped the other customer who he was helping to begin with. As a customer coming into your service department, the service advisers set the experience the customer will have. My experience could have been better.

Took good care of my vehicle, awesome.

Great experience in the used car area. Toby was great!

They had what I wanted in stock, straight forward sales person, great pricing, and the finance department got me the lowest finance charges w/extra incentives.

I have bought three vehicles from AutoNation CDJR in the last two years. They have been great to work with each time! What anchors my relationship with the dealership is service - Kevin Hendricks handles my account, and he is truly the best I have dealt with in 30 years of dealing with dealership service departments! Kevin referred me to Mario Quezada in new car sales recently. Mario did an outstanding job with my new Wrangler Unlimited purchase, and both Adil Khan and Maurice were great to work with in getting this new purchase closed!

Friendly staff, easy financing.

Our sales person worked hard to find us the right Jeep and went out of his way to bring it to the dealership and then deliver it to our home. Finance made a simple mistake on our deal but was corrected quickly. My sales person was under the impression that every Jeep sold at AutoNation came with wheel locks. I returned to the dealership to the next day to get wheel locks only to witness the Sales Manager yelling at my sales person about how the wheel locks were not priced into this jeep. AutoNation you can thank the Sales Manager for your 1 star rating. All this over 40$ - 50$. This guy could care less about the customer. I won't be back.

AutoNation Spring is a great place to purchase a new vehicle. I just bought my 2nd Jeep from them and will return in a few years when I'm ready to trade in again! I highly recommend sales associate, Brian McDonald. He was very professional, knowledgeable, and helped me get exactly what I wanted without wasting time. The finance manager I dealt with was very nice and helpful, too (BIG muscular man in corner office - I'm terrible with names and didn't get his card). I've owned a dozen vehicles in my life and buying from AutoNation has definitely been my best experience. And...I LOVE my new Jeep!

They have great ppl working there and will give you the best deals on getting you what you want.

AutoNation Spring is a great place to purchase a new vehicle. I just bought my 2nd Jeep from them and will return in a few years when I'm ready to trade in again! I highly recommend sales associate, Brian McDonald. He was very professional, knowledgeable, and helped me get exactly what I wanted without wasting time. The finance manager I dealt with was very nice and helpful, too (BIG muscular man in corner office - I'm terrible with names and didn't get his card). I've owned a dozen vehicles in my life and buying from AutoNation has definitely been my best experience. And...I LOVE my new Jeep!

Our sales person worked hard to find us the right Jeep and went out of his way to bring it to the dealership and then deliver it to our home. Finance made a simple mistake on our deal but was corrected quickly. My sales person was under the impression that every Jeep sold at AutoNation came with wheel locks. I returned to the dealership to the next day to get wheel locks only to witness the Sales Manager yelling at my sales person about how the wheel locks were not priced into this jeep. AutoNation you can thank the Sales Manager for your 1 star rating. All this over 40$ - 50$. This guy could care less about the customer. I won't be back.

Great service! Easy to do business with. Best prices anywhere!

This was a great experience. Dealership Service Shops are not known for their speed. I took my truck in for 4 new tires and an alignment. I told them I would like the truck ready by 1:00PM so I could pick it up on my lunch break. They hit the time perfectly. Great job!

Thank you for the fast and friendly service! I mentioned to the young lady that came to check the vehicle in for service that I didn't know how to change the mileage display from miles to km, so she said she we change it for me and she did😁. I was also very happy that they refilled my windshield wiper fluid😀I'm really glad I went to Auto Nation for this service experience!!! Thanks again Auto Nation Service Team!!!!

Great service and fast. Sally, my service coordinator was awesome..

Sales Team- I must say I love coming here for sales, I’m always in and out within 4 hours. I’ve purchased 3 vehicles from here in total. I’ve worked with Jordan each time, stand up guy and doesn’t try to up sale me on features or high priced models. I know exactly what I want each time I go in and walk out. Service Dept- I only came here for my wife’s Durango and have yet to use there extended warranty purchased through AutoNation (maintance has to be done by AutoNation only per extended warranty policy. So as of yet I haven’t run into any crazy estimates on repairs and hope not too. Thanks guys for everything and I will continue to be a loyal customer as long as you guys are good to me.

Finance reps never called me back after several messages. Also was lied to about what was covered in the extended warranty. They false advertised it was to include key replacement and when I needed another key made, I was told it was not in my contract.

AJ Valdez is a knowledgeable, friendly expert in car selling. I have been buying cars for 40 years and this was the fastest and smoothest transaction ever! Adil Razzaq In Financing was simply amazing!!! Helping me get the best rate and monthly payment, I have never worked with a finance manager who really shows how much he cares to get you the best deal. I have already recommended two friends to the AJ Valdez/Adil Razzaq team!!! Thank you, thank you, thank you!!!

As soon as you walk into the lobby you are instantly greeted with that awesome Southern Hospitality. The staff are extremely professional and amazing at what they do. German Borron, the young man that helped me get into my new to me vehicle jumped through hoops and bounds to make sure that I drove away with the vehicle that I wanted. He was extremely knowledgeable on all of the vehicles that I was intrested in. He was even straight forward on the down falls and possible reasons as why I might not want the vehicle. Don't let that fool you, he was sure to inform me on all the reasons, features, bells and whistles on why I should get the car. Anytime I'm looking at a vehicle and they don't talk about the down side of a car, that guy is just after his commission check. Not German. He made sure that I was happy and content before we started any paperwork and helped me through everything. If you are ever in the market or are just inquisitive about a new or used vehicle make your way down to AutoNation Dodge in Spring and ask for German. I will definitely be getting my futures vehicles from here.

I am new to America but do however have over 5 years of Managerial experience in the motor trade. I am yet to find a more dismal display of care to customers and total areigance than with Autonation I45N, Houston. For 5 days I've had nothing but ignorant managers with absolutely no interest in customer- or product care, no sense of urgency and blatant lies. The deal was cancelled and I went to two other dealerships with outstanding service and great managers deserving to be called leaders. Nothing short of shocking! Autination South on I45..great..can't believe its the same hilding company! Drive Time...excellent on every level. Don't be fooled by negative comments, they show up the rest.

Nice and friendly and honest

Mr. Todd Scoles was awesome. He got me in and out for service recall. Great overall customer service experience.

I had a very amazing and awesome experience at Autonation Chryler Dodge Jeep Ram Spring, my sales rep was so wonderful to me Ms.AJ was by my side the whole step of the way and so helpful. The whole staff and place made me feel at home. Thank you all

Thank you, Toby Driver for an easy, smooth car buying experience. I purchased aGrand Cherokee from Toby in 2014 and promised I would be back when it was time to upgrade....well, it took longer than I thought but I went back to Toby and he gave me another good deal on a used Jeep Grand Cherokee. If you are looking for a no hassle, no pressure car salesman: Toby Driver is your answer!

James and John were terrific ! Very pleasant to deal with without the high sales pressure experienced at most other auto dealerships. I am over 65 and bought a few cars in my lifetime. This was one of the most pleasant experiences, from making the option selections, updates during the build and shipment, thru final delivery . They did everything promised . No bait and switch. Took delivery two days ago . Love my new RAM 1500 limited !!

Buying from AutoNation CJDR of Spring, TX was a great all around experience. Working with Velente Grimaldo as my Sales Representative I came in a little after 5 p.m. and was out the door with my new 2019 Ram truck by 9 p.m. Both Velente (Sales Rep) and Maurice Pinkney (Finance Officer) worked to get me the best deal possible. I truly appreciate the no hassle no pressure atmosphere at AutoNation and look forward to doing future business there.

Brought my car in for service with ROBIN had a TRASH experience. Would NEVER return, and I tell everyone I know to never service a car with you. Took them nearly 2 weeks to diagnose my car. Turned out to be covered under warranty. Was never offered a loaner car (I understand it may not be required, but you have my car for almost 3 weeks, how would YOU get to work??). Especially since I paid hundreds of dollars for rentals in that time period. No one cared. When I finally got my car back I began having sepearate issues that I never had before!! They let my key die and didn’t bother to reprogram it and also caused another issue with my radio and when I brought my car back I was told I needed to pay $200 to diagnose I problem I didn’t create???? A problem I NEVER had before???? You must think I’m stupid to pay you when I guarantee you knew what was wrong with my car before I left. And there is NO WAY no one noticed the key and radio were not working when they handed over my car because I noticed it immediately pulling out of the parking lot. Had a terrible experience I wouldn’t wish that stress on anyone. Alejandro in the body shop is awesome. He made my experience with THEIR department PAIN FREE.

Brandon Theriot and James DelValle were wonderful through the whole process! Thank you!

This is to anyone looking for an automobile... These guys are the place to go to, Friendly atmosphere, go the extra mile to make sure customer is satisfied (Thanks Eric Kluna & Brian)....and out the door within an hour..... Autonation made it a pleasure looking for my new ride... Thanks

Only concern was I was being directed all over the place for pick up. Thank u Mr. Tyrone for making my visit less stressful. E Badu says you better call Tyrone?

Amazing experience!!!! I was treated like Royalty.!! 👑 Thank you for my New Dodge Dually Truck

Great group of people to work. Very honest and knowledgeable

Mario was absolutely fantastic! We are previous Jeep owners and have bought from the dealership before. We were short on time and had everything ready to go for us in an hour and half time. He was very courteous and also educated us on the new features our new Jeep has.

AJ Valdez was our sales associate and he was very courteous, knowledgeable and helpful throughout the process The sales management worked with me to arrive at a fair price and threw in a bed liner Absolutely love the 2019 Ram Laramie vehicle... awesome ride and super technology 5 stars 🌟

Great group of people to work with

Warranty Forever is a joke. The dealership said I?ve done the best maintenance they have ever seen. Warranty Forever said because I did not get ?preauthorization? for a few oil changes, WF would not honor my current repair need. The dealership service dispatch did a poor job getting me in touch with my service advisor. The service advisor did everything he could to help but WF denied claim. There is a Federal act called, ?The Moses Act of 1974? that states I can have my vehicle serviced by non dealership services centers and my warranty will not be voided.. Now I have to get attorneys involved and go to arbitration.

Outstanding customer service..our sales rep Diego is over the top, very helpful, responsive and good guy overall..

Was given misleading info upon arrival to pick up. However Tyrone saved the day by escorting me to cashier

The people were very friendly and helpful and explained everything we needed to know.

Our sales person Chris Buryk was great to work with and was very knowledgeable about the car we bought. Chris should be in new car sales. They gave us a great deal on our trade in and a great deal on the car we bought. Finance only took about 30 minutes once we entered the office. Thanks, Kevin

Good experience, very honest, not too slick, overall as good of a car buying experience as possible. Would not hesitate to purchase another vehicle from Brian McDonald and the team at AutoNation.

Purchased my used Jeep SRT from here a couple months ago. Couldn't be happier with the service. No BS numbers, no random add ons, just straight facts from the start. I'm in the process of buying another vehicle for my business from here and would definitely recommend them 10 times over!

lied about needing to spend 6000 for a new engine would have paid that and still would have a messed up car this is really no stars but they force at least 1

5 STARS!!!! This place is great! Sales associate Charlie Williamson and customer financial Jerry Delgado went over and beyond to satisfy my needs! Extremely kind and patient, they answered all my questions and even were great to my mom too! GREAT CUSTOMER SERVICE!! If you’re interested on buying a car I recommend you Charlie and Jerry, they will take good care of you and you won’t regret it!!

lied about needing to spend 6000 for a new engine would have paid that and still would have a messed up car

My car salesmans, Mr. Byrd, was AMAZING!!! The staff at AutoNation were a big help as well. I would recommend AutoNation to anyone!

My Salesman was outstanding he was very PROFESSIONAL AND HE ANSWERED EVERY QUESTION I HAD. Also he went above and beyond to get me everything i was looking for.

I just bought a 2019 Jeep Wrangler, working with Ben Dunaway and it was a great experience. He worked with me on the pricing, features and staying after hours so that I could make it there after work for the transaction. Highly recommend you visit this dealership and request Ben!

From: Shawna Brooks Sent: Monday, April 22, 2019 4:45 PM To: Hendricks, Kevin Cc: Hendricks, Kevin; Morich, Kara Subject: Re: Shawna Brooks Vehicle Repair Invoice Another thing, If the fuse kept blowing out, that should have been a signal that something else could have been wrong! The fuse protects the PCM from blowing! I need the name of the District Manager and the number to the corporate office of this dealership because I’m not done with you all! From: Shawna Brooks Sent: Monday, April 22, 2019 4:39:51 PM To: Hendricks, Kevin Cc: Hendricks, Kevin; Morich, Kara Subject: Re: Shawna Brooks Vehicle Repair Invoice First of All, I paid you all for a diagnosis and my car was turning over prior to towing to your dealership! Second of All, You all lied and stated that I needed 5 engine harness when my engine was never jumping or having problems. Thirdly, Why did you all take the PCM fuse out when my car was turning over? When you took the PCM Fuse out why didn’t y’all replace it? If the fuse was blown out my vehicle would have never turned over! Furthermore, there was no need to take fuse out if you all felt that the PCM Module or ECM needed to be replaced? Your technicians did a lot of guessing and misdiagnosed my vehicle trying to make your commission check! Again, I am asking for a refund for wasting my money on a false diagnosis and making me buy parts that I didn’t need! MY DURANGO was turning over and getting a charge prior to you all removing my PCM MODULE FUSE! From: Hendricks, Kevin Sent: Monday, April 22, 2019 3:59:39 PM To: Shawna Brooks Cc: Hendricks, Kevin; Morich, Kara Subject: RE: Shawna Brooks Vehicle Repair Invoice Hi Shawna, After reviewing the invoice , the shop replaced the ECM The PCM and the ECM are classified as the same component depending on the terminology the shop uses., The fuse in to the PCM kept blowing. Can’t tell on this invoice if they repaired any wiring was repaired or not. Unfortunely, management has declined to reimburse the diagnose at this time, Regards, Kevin

This was the best experience I’ve ever had with a dealership. We had a long few days of searching to find what we needed and just when we were about to give up we decided to try one more time and we are glad we did. Colonel Chatman got us exactly what we needed and was extremely kind. Would highly recommend!!

I highly recommend AutoNation CJDR. We worked with Chase, and he made sure we were taken care of when we picked up our vehicle. They were very accommodating, ensuring we’ll be back for our other vehicle service needs.

Brought my truck in for a recall , was told shuttle ride will be here soon, so I waited for 30 mins for a shuttle ride that didn't come and ended up walk home.

James, my salesman was a pleasure to work with I will recommend him in the future.

awesome staff

We were serviced well by the salesman. He showed us all the options that were available and even chose the best car that was on offer for the 2018 new models. We wanted to pay by credit card but unfortunately this was not possible so delayed the collection of the car. I think if they made this available in a secure manner they would sell more cars instantly.

Friendly service and quick turn around on my Ram 2500 our share.

Overall it was a very good experience. I will return to this location any time that I need service.

GREAT customer service Anthony and Julie!!!

Excellent customer service this time, well done!

If you are looking for a new car buying experience, this is the place! Our experience with AutoNation was amazing. Very clean dealership, everyone was very welcoming, and our sales associate Hubert Steen was very knowledgeable on every question we had. He interacted with my kids to help keep them contained while we shopped, and showed interest and concern with all of our needs. No rock was left unturned. We were there after hours and still yet we did not feel rushed. They continued to their professionalism and gave my family and I all the time of day. We left there happy in our new 2018 Ram 2500 Longhorn!! Thank you all for our new car buying experience!

My most recent visit was to fix a warranty issue (minor) discovered 2 days after delivery. Naturally, I was expecting immediate attention. In fact I received immediate, courteous attention: problem solved.

Very prompt. Car was ready day early. Very pleased with service department.

Oil change was supposed to be done when I got my truck it didn’t say the oil change was done. They didn’t reset the button.

Excellent customer service and professionalisms showed by AutoNation salesmen (Chris Buryk & Anthony Longeway) through out the entire process of me leasing a car.

Absolutely awesome between micaela Barbara Kevin Hendrix and Clinton Owens they were fast very involved with the situation and took care of us very fast and less than a few days

The service department was great they got me in and out relatively quickly to do two recalls on my vehicle while I was waiting for the service to be done I decided to walk the lot I did have an appointment with a person to look at new and used cars but he did not show after walking the lot I would come back and sit in the waiting room for a few minutes and check on the progress in my car and then go back and walk the lot again looking at other vehicles. I walked the lot four times between 8:30 AM and 12 o?clock. During that time no one offered to show me vehicles or even stop and talk to me about a vehicle. There were two gentleman employees sitting on the bench out front eating candy bars and drinking cokes, like they were taking a break, I said hi to them every time I passed them walking the lot. They never offered one time. The receptionist by the big truck out front in the main lobby I passed her and talk to her every time she never once offered to help me or find someone help me.

Just purchased a 2019 Ram 1500 Classic Lone Star from them last week. Benjamin Mcdonald in sales was very knowledgeable and helpful, and made the buying process very smooth. I went in to look at one and discuss pricing, they emailed me a credit application when I got home, and then the next day I was driving off the lot. I would definitely recommend going through them for your next new car purchase.

Great service! Took my Jeep Grand Cherokee in to have my front end looked at. Turned out to be the bearings. They got me in and out within a day (even though the service department was very busy). Am back on the road and the Jeep is running smooth! Special thanks to Kevin Hendricks who always gets the job done!

Great service! Took my Jeep Grand Cherokee in to have my front end looked at. Turned out to be the bearings. They got me in and out within a day (even though the service department was very busy). Am back on the road and the Jeep is running smooth! Special thanks to Kevin Hendricks who always gets the job done!

Very pricy on parts and the Labor. Was not to satisfy with how much you charge.

Zero customer service. It is very obvious they sell cars and only service because the franchise requires it. Go to any other Dodge/Jeep dealership but not this one

Not great at all, Nathan is uncorteaous an not at all worried about the customer. He seemed unwilling to share any information with me about my truck I brought in for a diagnostic.

I am really disturbed right now, because I took my vehicle in at 9 am on yesterday, Friday for issues with it surging forward occasionally while I drive. I explained to the lady that checked me in during Colby absence that my father is in the hospital and would be needing my car back as soon as possible. No one called me regarding the delay and when I called I was told they should know something around 11am the next day Saturday. Well Saturday is here and no call. I had to call them only to be told that they would have to keep my vehicle a little longer. I also had to ask about a loaner or renter, then only to be told by Colby that the renter location closed at 2pm and that the loaner list has a three day wait.. Seriously. I sincerely pray that I don't have to get to my Father in an emergency and don't have transportation. Waiting on Colby now to call back with rental car info. in order to pick up the rental on Sunday..Wow! All I can do is pray at this moment..but communication is the key to all relationships.

They are great! Super helpful and friendly. Jason Shayan see him he is great at getting you the price you want and payment!

We contacted our salesman from years ago (Diego) and told him what we wanted. He immediately got back with us and we worked a deal quickly. We needed to add a few extras and only had a short time to do it in, but he got it done fast and exceeded our expectations. Our finance guy was great too, I just can’t remember his name because we did it all so fast! These people are wonderful. They will stay late, come in early, do whatever they have to do to earn your business. And they check on you even after your sale. Would highly recommend AutoNation, especially Diego!

I was disappointed that a loaner car wasn?t an option for the recall work, 5 recalls to be exact, my truck had to have. I have a 11 year old car that had 1 recall and was offered a loaner for 24 hours. I?m not sure if it was autonations policy or all dodge dealership. I will for sure look at other vehicles other than dodge for my next purchase.

Very nice and professional salesman. Quick closing. Excellent service follow up.

Arthur Valdez ?AJ? made our experience a great one. Along with the Colonel, closing our deal.

It was great. Service was a 10 and ended up getting a new wrangler

I had a great experience at AutoNation! Picked out my vehicle and they had the papers ready for me to sign when I arrived!

Andrew Figueroa was really helpful and answered all my questions I had, he wasn’t just trying to sell me on the first car I seen I got exactly what I wanted. He was patient with me because I was a first time car buyer. I highly recommended him he helped me get the best possible deal.

Great experience, they always take care of me when I come in.

I have purchased 2 new vehicles at this dealer ship and had many services done through there service department with good results. The last service I had done was front wheel bearings and shocks change out on the front of my 2014 Ram 3500. I dropped the vehicle off on a Saturday and it was supposed to be ready Monday. I called Monday and they said it would be Tuesday morning. Tuesday morning I headed that way and called, they then told me it would be ready Tuesday evening. I agreed to pick it up first thing Wednesday. Wednesday morning I started their way and called and they said it would not be ready until the afternoon. Finally, that afternoon I got my vehicle and headed south to get a boat the next day, half way there the front driver side brake caliper fell off and grabbed the wheel causing me to veer left and nearly hit a car in the adjacent lane. I called and asked what they wanted me to do and they suggested taking it to a near by garage. I did so, upon inspection, it was found that they had left out the 2 bolts that hold the brake caliper in place. I tried contacting AutoNation to have them pay for the service. I tried 3 times but they could not get me through to my service represenitive or his manager. I ended up paying for the service out of my own pocket. I finally got through to the service manager who accused me of yelling at her employees. I explained to her that I had not yelled at anyone and had even said please each time I was asked to be connected to the service provider or manager. She continually accused me of yelling at her employees. I am waiting a final resolution to this issue as my wheel and hub cap were ruined when the brake caliper fell down. Like I said, my previous experiences with AutoNation where excellent but this past experience has been beyond horrible. I will be glad to repost on the outcome of this review once it is settled.

Friendly techs. Fast service, and honesty

Excellent as always! Friendly service consultant and timely service.

Toby Driver is one of the best salespeople we have ever worked with! He was completely relaxed and hassle free. We had an amazing experience and we highly recommend working with him!

Ruben was my salesman, he was easy to work with and honest! He helped me to make a great decision for myself cost wise! And still making sure I got the car I wanted!

I had a wonderful experience due to Benjamin McDonald, I highly recommend speaking to him if anyone goes in there. I would definitely go back and buy another vehicle from him again.

Would rate less if I could. Bought a used vehicle. Vehicle was as described and price was competitive with the local market. The problem I have is when vehicle was purchased I declined extended coverage and miantance contract. Once recieving extended warranty paperwork in the mail I contacted the company. They informed me to take to any local dodge dealer to cancel. Once took it to dodge dealer they instructed me I need to take to dealer where vehicle was purchased. They also laughed at the $650 dollar charge for the “MOPARGOLD - 2 YEAR / 3 Services” which apparently is s fancy way of saying oil changes which should only equal about 150. All said and done I was able to cancel “3 ALTERNATE TRANSPORTATION” MOPARGOLD was denied. Needles to say $1300 later and $530 refunded I will neither buy another vehicle from any Autonation or recommend them.

Easy transaction with friendly people.

Great improvement in service since expansion. Very friendly staff. Customer oriented business.

Iv been to alot of dealerships but Jose Lopez and auto nation were great with communication and finding whats best to make the deal. Jose was great through the whole process. Even after purchasing the car, he still stayed in contact to make sure everything was good. Highly recommend him.

Huber did a great job addressing our needs and got us into the right vehicle.

Had to wait for second sales rep but very much worth it. Louis Ramirez took really good care of me and so did Jerry Delgado, love my new Jeep!!!!

He was open and honest about what he can and can’t do, did not try and haggle me, I told him what I wanted and he made it happen for me. Because of this, I will be getting all my future cars/trucks from German and the Autonation family thank you

Willie was wonderful to work with! My husband and I had some issues with the finance department, but the sales team worked hard to get me in the Jeep that I wanted for the right price.

I met 2 Jose's . Both were super polite ! They made me feel like I was visiting family !

Ruben was very inviting, easy to work with! Honest and direct!

GREAT PEOPLE, BEST PLACE TO GET YOUR NEW CAR FROM!!

I must say that if your looking to buy a car you must meet the Brian and Brain team!!! Let’s just say I came to look Not to buy!! I get extremely stressed at the idea a of spending money !! Well BB team had me laughing and enjoying the process all the way to the dotted line !! Thanks a bunch Brian and Brian !!!

Very well taken care of by Nani.

Great quick service, I have so far had great experience.

Brian and Brain ante the car buying dream team!!! No matter the need or question this duo are all over it!! You can expect less stress when dealing with these two!! Oh, please don?t let me forget Jerry D. The finance man !! So,so kind and patient !!!! These three men are caring kind and fathers supporting there family?s !! You should defiantly meet and work with this #1 dream team in Houston/Spring Texas!!!!

Service and attention is great

You guys just don’t know how This place BLESSED ME & my family! Didn’t even take long to sign all the paperwork and get me in MY DREAM CAR!!! I definitely recommend going to either James or Ruben Joseph 🙌🏾

Jordan K. was great to work with. He made it quick and painless.

SHAME on AutoNation's Service Dept! Not only do they inflate the repair price to criminal levels, they tried to say I was not clear about the issue I was having. Am I the expert, or them? It cost me $169 and my issue still exists! I have a partial fix (not by them) but what I brought it in for is still an issue. See below for clarity.. I was emailed by Taylor T asking me to rate them a 9 or 10 the email chain is below... Customer service is of the utmost importance here at AutoNation CDJR of Spring and we certainly hope you enjoyed your service visit with us. **I responded to him before leaving this feedback so understand this info is coming from our discussions... Taylor, If I leave my review today, Autonation will not get even close to a 9 much less a 10. The unhappy face at the pay counter should have been a sign of that. I have my car at another repair facility and they agree that the issue I complained about and the technical bulletin I referenced was ignored. I do not dispute the condenser needed replaced but this did not correct my issue and they only charged me $500 tax and all to replace it instead of the $1327 your team quoted. The issue is I still have the blower fan speed issue I came to you with mainly at highway speeds. Can your service dept verify if the bulletin was even checked out? And if not, why it was not part of the $169 I paid them to determine what I was having an issue with? Feel free to contact me if you gain more insight than I was given. **I got a response from the rep that was assigned to me.. GOOD MORNING, MR P – JUST WANTED TO RESPOND TO THE EMAIL THAT YOU HAD SENT TAYLOR – I UNDERSTAND THAT YOU WERE NOT HAPPY WITH THE PRICE OF THINGS BUT OUR DEALERSHIP ARE NOT THE ONES THAT MAKE THE PRICES FOR THE LABOR RATE OR THE PARTS PRICES. WE DO HOPE THAT YOU UNDERSTAND THAT THIS CONDENSOR IS WHERE WE WERE NEEDING TO START WITH YOUR CONCERN DO TO THE FACT THAT YOUR VEHICLE HAS A PRESSURIZED SYSTEM. CONSIDERING THAT YOU ARE STILL HAVING THE CONCERN LET ME KNOW A GOOD TIME THAT YOU WOULD LIKE TO SCHEDULE THE VEHICLE BACK IN HERE SO WE CAN ADDRESS THE ISSUSE AT NO COST TO YOU (GETTING THE VEHICLE CHECKED OUT) JUST WANT TO BE ABLE TO GET THE FULLY FUNTIONABLE FOR YOU – WE WANT TO PROVIDE YOU WITH A FULL DIAGNOSIS. IN ADDITION, WHAT WAS THE SERVICE BULLITEN NUMBER THAT YOU WERE INQUIRING ABOUT AND I WILL TALK TO MY TECH TO VERIFY IF THE SERVICE BULLETIN WAS LOOKED INTO. MICAELA B **my response Good Morning M, Thank you for a quick response. I am working right now but will call you when we can try and bring it by. It may be late this afternoon or tomorrow depending on my schedule. The TSB relayed to me is TSB# 24-004-17. **Hers... *PLEASE SEE ATTACHMENT REGUARDING THE HVAC SYSTEM YOU WERE ASKING ABOUT – THE SYMPTOMS THAT WERE EXPERIENCING ARE NOT RELAYED WITH THIS BULLETIN AS NOTED AT THE BOTTOM OF THE PAGE* I DID CHECK WITH THE TECH THO AND HE DID NOT UPDATE THE HVAC **Mine... M, I should be able to bring our Durango by after work if this will work for you. Both bullets one and two from the TSB are symptoms we have experienced, and I mentioned them but maybe was not clear. The issues are not constant, but they do occur intermittently so figured they would get corrected as the bigger issue was fixed. Regardless, I figured a full diagnosis would be provided for the amount we paid to have it inspected. The car does not hiss during 'in town' driving (low speeds) but the fan speed still behaves erratically when at highway speeds but is less now. Maybe is will do the same and get worse over time. We would appreciate looking to see if the software is affecting our system. **NOTHING BACK FROM HER TO BRING THE CAR BY... Next email from me (plus called and left a voicemail) M, I did not hear from you so did not bring the car by. We want to go over there when you are available. Let me know when a good time for you to drop the Durango off and we will do our best to accommodate. Thanks **CHIRP, CHIRP No communication in over a week?? when they were quick to respond at first?? Boooo!!

They?re the best dealer ship I ever been too. Jason is the best salesperson you can ever have

After we came to an agreement and I gave them a deposit for the car the Sales Manager jumped in and tried pressure tactics to change the terms. He relented when I prepared to walk away..

Low. Balled my trade in by $5000. Never going back.

Extremely nice staff!

Took my truck in for some warranty work and they went above and beyond to make sure everything was taken care of!!

This was my first visit to this dealership and the customer service was excellent. The staff answered all of my questions and I knew everything they were going to do. They were also not pushy with up selling. They were quick with the work that was being done and the sitting area was nice and clean. I would recommend this dealership to others.

Extremely polite and helpful. Pricing and trade in was great. They only issue was waiting for the financing. But overall was a great experience. Will definitely be back.

Getting your vehicle serviced here is a sure way to ruin your day.

My Jeep has been in the service department for 3 days now and still has not been looked at. When it was brought in on Wednesday, I was told it would most likely be looked at on Friday. Today is Saturday, and I was told the technician assigned to my vehicle wasn’t there today, and wouldn’t get to my vehicle until Monday. Had clearer expectations been set when I initially brought it in, I would have taken it somewhere else. Now I’m stuck without a vehicle for who knows how long.

Great experience, the fastest process when buying a car I have ever had! Thry were honest, fast and professional. I will be back!

I went this autonation looking for an specific truck and I have to say my experience was very good. I'm very glad Ben Dunnaway was the salesperson who work with me and got me a good deal on this truck. He was very transparent and fast so I recommend you look for Ben if you go this location.

Went in for a scheduled recall repair only to be told that they didn't have the part. We dropped the car off Friday night after having set up the appointment more than two weeks out. On Saturday morning we get a call that they did not have the part. We scheduled the appointment at 7am thinking that it meant that they would begin servicing the vehicle at that time. No, that was just a scheduled time to speak with a technician. They said the car would be ready by five. Then we got the call that they didn't even have the part. They were great when we bought the car almost 2 years ago. They have been a nightmare to work with on the numerous recalls on the Pacifica.

Louis and Jerry are the bomb!!!!

Horrible... got there at my appointment time... it was worse than waiting at the doctors.... after two hours my vehicle was given back to me with an oil change and alignment (suggested by dealer) ...when I drove off vehicle pulled hard to the right and had NEVER done that, took it back and supervisor got in with me and told me(are you ready?) that the ROAD SLOPED.....really made me angry.. finally got it back to dealer and after 4 hours I finally got out of there. I bought my car from this dealership and thought I could have a positive relationship. I guess you just can't find a good dealership any longer.

Sallie was a great advisor. She got me in and out with a loaner very quickly. She also called and gave me updates on my jeeps repair. Everyone at the service department was wonderful. I will definitely be using this location in the future.

My experience with this dealership has always been positive. I have always been totally satisfied with the results when my vehicle was serviced or repaired. The service department personnel has always impressed me with their knowledge and courtesy.

Hunter is a great person and worked very hard to find the perfect truck for me. The service afterwards was just as great. I will not go anywhere else

Do not buy the windshield guarantee. They say they will replace your windshield even if you get a small ding. That is a total lie. Ripped me off, and hung up on me when i tried to get my money back. They will send someone to do a 20 dollar fix.... my windshield now has 5 dings on it. So worth the 700 dollars. This is how they treat a customer that has bought a challenger and a jeep from them.... i will not be returning.

Took my truck in for a routine oil service and also to have someone listen to a clattering sound coming from the engine. Sally was my service advisor, and I must say she went above and beyond my expectation. First of all it was a last minute decision on my part to try and get it in on a Saturday afternoon, so honestly I did t really think they would be able to fit into their schedule, however Sally said it was no problem and she would get me finished in a timely matter... within 40-45 minutes my truck was ready to go and they even made time to have a certified mechanic ride with me to address the clattering mentioned above. Still have to take back to let them fully diagnose the clatter, but I just wanted to commend Sally and the service department for a very professional customer experience on Saturday. Job well done and I am confident that I will have a similar experience when I take the truck back for the warranty repairs needed. Thanks again for a great experience thus far!!! Aaron B.

I was driving down the road and my tire came off due to their negligence of not checking the vehicle over before we left the dealership. Would not recommend.

Brought them a hard money quote from a local “huge” company that buys cars, y’all know who. Their best trade offer was so much less I could of sold to the others guys and still been over $1000 short of their trade value plus the 6.25% sales tax help that a dealer “ pockets” on all trades. That is out to lunch!!! And, their “best number” on the new one was $1500-2500 out of the market... and it took an HOUR to find this out. Then the 20 something sales guy got all puffy when I told him deal from “Oz in the glass box” made NO Sense. Don’t bother stopping here. Also, while I was waiting I had to listen to some poor older gentleman getting worked over by a different sales guy with all the typical games - “but the payment is only” etc.... why does dealing for a vehicle have to be so distasteful?

Toby Driver made my car purchase experience very pleasant @AutoNation Spring. He was very thorough and expedient!

The features of the cars are great. Perfect color. No experience with service, yet

Jose Castanon Is awesome!

Jose Castanon was very helpful! He?s a great asset and partner to your team!

Service Rep was very nice, explained maintenance my truck was needing and recommended the order in which I could start. Scheduling was easy,the day of service the attended me quick at drop off and pick up.

If buying a car under is an hour is something you’ve always dreamed about, well this is your place. Fast, right to the point and totally honest in their pricing! Ask for German Barron!

Jason was extremely professional. He kept us informed on the progress of the vehicle repairs and was always available to answer our questions. Excellent Service. Thank you Jason Landon!

The service department was very quick and repairs done correctly

Mr. Ben and Mr. Erik was very helpful to find me a truck.Thank you!

If buying a car under is an hour is something you?ve always dreamed about, well this is your place. Fast, right to the point and totally honest in their pricing! Ask for German Barron!

The service department was very attentive to my needs and gave me prompt and professional service

Mario in sales has sold a truck to 2 of us now. He sold my son a brand new Ram 1500 in 2017, and he just helped me buy a 2019 Ram. He is completely professional, personable, and a pleasure to do business with.

Place has had my wife’s car 3-4 times and still can’t fix the problem. When call for manager or the service person that has been working on it. They void the phone calls. Place is a joke!

Had a great experience with Mr Andrew Figueroa. Very helpful and honest young man. Hepled us thru everything. Would come back to do business anytime

AutoNation Spring, what can I say! Just bought my second vehicle, so easy to deal with. Go online pick your ride, value your trade in, make the call to put it in make ready. Larry " Colonel" Chatman is the "Rock Star" of car sales professionals. AutoNation Spring if you're looking for a FCA product in the Houston area.

I took my vehicle up there Monday due to a scratch they caused to my truck. An it has yet to be fixed the communication is horrible with the service department. I am unhappy with the way they perform. Everyday im having to reach out to them to find out about my truck and im told maybe tomorrow 3 times this week. Nobody can give a clear answer. Horrible just horrible when it comes to service repairs they caused

They lied, caught them fair and square, dutung the buying process. Confronted the Manager, and he actually called me a piece of xxxx, got it on tape. Don’t trust these people. Liars all the way, the mechanics suck, I “HAD” to take it back due to them scratching 2 panels in the interior when they were prepping it for delivery, lol, they left parts off that I also caught and a streak of oil on the brand new door panel. It won’t be going back to that freaking place. I’m having all my service done somewhere else.

Great experience the "Colonel" got his game together!

Stop and turn around! Diego Delgado is one of the most untrustworthy sells reps we have come across. Lied on several occasions and the worst part, his equally untrustworthy manager Eric K will back him up. Too much competition to settle with this company, this location and these crooks. Save your time and $$$. UPDATE: zero resolution!

I bought a used vehicle from them. The process was quick and painless. My salesman Andrew went WAY above my expectations, stayed late and gave me a lift, just to complete the sale and make me happy. I would not only recommend, but will definitely remember them next time I'm in the market.

Great staff but the website shows cars that are not even there yet

If I could give no stars I would. I am a very understanding individual, but this has been ridiculous. I purchased a car in January, which was a horrible process itself. I had the car for a week before I had to take it in to get serviced, it is now MARCH and I stil don’t have my vehicle, for a fix I was told would take two or three days.The purchased car was a hybrid, easy on gas right. The loaner car I was given is a huge Dodge Ram; clearly over my gas budget. I received a call today saying they didn’t even know I had the vehicle and was going to report it stolen until they watched the recordings and saw it was loaned to me. And that they lost the rental/loaner agreement papers. Through out this ENTIRE process of me constantly calling, I consistently heard I will call yu back later and would never get a call back on updates or anything. I can’t even get in touch with the general manager. My first car note is coming up next week and I haven’t even had my vehicle and I’m sure they’re not going to pay my note. This process has been outright difficult and I will never purchase a vehicle through this company, and don’t recommend anyone does either.

Walked in looking for a used. Ended up leaving with a new one because the available rebates and financing offers.. Never got pushed into an agreement or anything. This is my third vehicle from them and I'm sure it wont be my last..

Very happy with my purchase. Never felt pushed at anytime. Actually went in looking for an upgrade for me on their used lot and Left with a new for less then what I was looking to spend. This was my third purchase, and I'm sure it wont be the last.

Excellent service and great to work with.. and I left with an awesome ride!!

Jason was very helpful and very upfront went out of his way to make sure our experience and our sales experience was top notch

This dealership is absolutely amazing! Great prices, Friendly staff. Christian and Andrew were a big help and took their time helping me! I recommend these gentlemen for anyone in the market for a vehicle.

Service Dept. - Their Prompt courteous no hassle experience has earned my business

The staff need to be retrained, rude and not intrested on your needs

2/2019 Waiting 12/7/18 Update. I still have not heard from these people.It doesn't take a genius to look up a stock number,to figure out who we are. I thought I would mention that my salesman's name was James Del Valle.Avoid him.I know that we only spent a measly 70 K.But you would think that would earn somewhat of a loyal customer.Its clearly about the sale.All they have to do, is sell just the one. Who cares about repeat business, and Service? 11/29/18. Update Still haven't received a call yet. 11/27/18 Update I have an idea.How about you call me, since you have my stock number. I already tried to speak to the GM,when I picked up my plates.I was told he was not there. 11/23/18 I thought I would wait a few weeks before I wrote a review.That would give me time to get over our anger and disgust with this place. And give the dealer a chance to smooth this over.But the call never came.So here it goes.The salesman was kind enough to deliver a new truck to my Iocation for a test drive. I thought that was a pretty nice gesture.I never asked for that to be done. The stock #JG212309 was what I was testing.We were pre-approved from our bank. So after the test drive.I went and got the Lovely Wife and we decide to keep the truck for a few days. So the salesman had us go outside and do a walk around for dings and dents.We marked a few panels on a sheet of paper. Then the salesman and ourselves each kept a copy. After deciding we wanted to purchase the truck.We returned it and the negotiations began.After a few days of going back and forth.Very easily I might add.The Lovely Wife decided she wanted to be the closer of the deal.So I text the salesman and told him the Mrs. would be taking over.I informed him she would be sending him an email shortly to get the deal closed.She had asked for three things.If all were agreed upon.We would come by that night and do the deal.He replied back to her email agreeing to all three things.So far so good.So we kept our appointment for that evening.We got there to the finance office.and Maurice started showing us all the warranties and other up-sells.I looked over at my wife and told her I thought she had already got a final drive out total and everything she wanted.She showed me and Maurice the Email......Yeah......it was pretty clear our salesman just got us in to make a sale. So Maurice calls this guy in the office.The man comes in and says he cant do those things. We both told him,that is the whole reason we even agreed to come in and make the purchase. He said he just cant.And he slithered out of the office.I was furious inside. Luckily Maurice saved this deal because we were ready to walk out.So we had to spend $3000 more than we expected. However it was not about the money.It was the lack of integrity of the salesman.We felt the deal was still fair even though the salesman botched it up. The problem is the wife felt like he just saw her email that said we will buy tonight.And he just looked beyond the few details to get us there.She felt he had diminished her because she was a woman.She really wanted this truck as well.It is unique and had been sitting on the lot for almost year. Well we purchased stock #JG212309. It was raining very hard the night we took delivery. We went home that night and never got to experience the great new car feeling.That was stolen from us.But sales got what they wanted.An aged unit off the lot.So the next day I had it cleaned up.The interior was dusty and some scuffs here and there.And all the same damage was still on the truck that was on the walk around sheet.They never fixed it. The DEF tank was at half full.Some of the PDI was not done.The wire harness package for accessory switches was not available.Then I go online and register my new RAM.Only to find it has an open campaign.It needs a new airbag module.They sold a new vehicle without checking for open recalls.I could go on about this situation.Just take this as a warning.What might seem like a good price.What are you having to give up.You have been warned.This should help the Black Friday Shopping.

Terrible service. No communication. Time consuming

The service is great the salesman they’re all great people I Didn’t not have any problem

Best dealership. Perfect service. Sales managers always find option for you. You don't leave dealership without car. Thanks !

When I purchased my BRAND NEW CHARGER the customer service was great! Fast forward to servicing it... oh man they are horrible! And then have a nerve to send you a customer service survey?

AutoNation, my wife and I enjoyed our purchasing expiernece. Good laughs with Mr. V. Cortez and a gut check haggling experience with Mr. Pike. Two thumbs up to those guys. I purchased my 2019 ram 1500 January 31, 2019, been to the service dept. Twice and have to return for a third. First, we have to contact dodge/Ram about the problem. "Ok, I understand." Appointment set and up to AutoNation I go. Bumper is warrped might have to replace the bumper. "Ok, I understand." I pick up my truck, offset bumper. I take my truck home so she want have to spend the night around al those other nice trucks. I notice the bumper is still offset just moved to the center. I dont have the time to go back and forward to the dealership, cant drive her and show friends and family with a tweaking bumper. Guess where my brand new truck is? The garage! Sorry for the rant but just very Disappointed at this point.

Wonderful experience would highly recommend at least checking out for a car to see the real gems: the people inside.

Fantastic service from Micaela. Brought my Wrangler in for an airbag recall and they provided service above and beyond!! Great job team.

Great place to bring your car, with friendly staff members that greet you once you arrive.

I absolutely love the Service team and Service dept ! Everyone is so friendly and welcoming, and they really do genuinely treat you like family. The waiting area is large, open, accomodating, and clean. I love the free coffee/cappacino machine and popcorn :). I have a lot more trust with them due to their professionalism and high volume of business they do. I have been to other Dodge/Chrysler dealerships around, and Autonation SCJD in Spring is by far my favorite, the only one I trust to do business with! Several of my neighbors in Cypress agree, they travel all the way over to this dealership in Spring for service because to them, it's definitely worth it! Dana E.

Came here to get my oil change. while I was driving up I had to stop to wait for the loading truck to clear my path. Lots of parked cars in the parking area. As I waited for the truck to move, I was at a standstill along with other cars behind me all waiting to move. Employee gets into a parked truck and decides to back up from the parking stop and hits me... "the rear view camera wasn't working" They did apologize and fix my car at their brand new collision shop next door. which was set to open that week. Guess they needed a way to advertise to people they have a new collision shop they just opened next door by hitting my car. Thanks, it works i guess :)

I half expected a struggle regarding my repairs being covered by warranty. Not a problem at all! People werre great!

Very clean, friendly, welcoming Service Dept. They treat you like family, and have a very comfortable open waiting area. I have a lot more trust with them due to the volume of business they do. I also love the cappacino/coffree machine and the free popcorn. :)

Thanks so much to my salesman Charlie at the North I-45 location! She is awesome, honest, fast, and did not give up! I fell in love with Dodge Durangos a long time ago and always dreamt of having one!! Well Autonation made it happen. Thanks to all of you from the salesmen, to customer service, and to maintenance!!!

Awesome experience made me feel like family. Jason did everything possible to get me best truck. Adiel did great to make sure financing was perfect.

Thanks to my Service Advisor Chaise Amires. Great job.

2 dealerships at dealer an went to AutoNation different as night and day. The 1st car dealer that I went o tried to sell me a car that I didn’t want (going so far as to let me use it for an overnight trip) when I took the car back the next day and told them again that I didn’t want the car the tried to hard sell me into getting it or a different one. I left that dealer and went to AutoNation. AutoNation worked with me and later that day I drove home in the Jeep Wrangler that I wanted all along. Thank you AutoNation for your very relaxed and wonderful service ( including the finance department) it was a great way to buy a car (Jeep Wrangler ).

Automation did a great job in taking care of the problem I had with my 2015 Grand Cherokee. Chase, the service rep, got my loaner set up and kept me informed as to the progress. Work was done quickly and accurately.

Service was faster than expected all the personnel were nice and very helpful phone calls were made which I really appreciate and I will be back next time.

Nice cars

My oil change went smoothly and everyone was nice.

This is my FOURTH purchase for a brand new vehicle from AutoNation Chrysler Dodge Jeep Ram Spring with Hubert Steen, I will only buy vehicles from here because I have been to dealerships where I had to sit ALL DAY LONG and wait for negotiations and haggling back and forth and we don?t have to do that here... I have to say that I always have the best experience here at AutoNation. Hubert is absolutely awesome and makes all of my car buying experiences amazing!! I just purchased my second Jeep from him this past week and I fell in love all over again!!! He always makes me and my husband comfortable, applies no pressure, and we don?t leave the dealership feeling like we got a bad deal? We always feel like we made a great decision and that?s why we keep coming back. He is a great salesman!

Third truck I have bought from this dealership. Would definitely recommend management and Willie Byrd.

Had my jeep Cherokee side mirror replaced. Everything works great. Also had parking brake disengaged because it was stuck. It took longer than I expected but customer service was excellent as well.

Excellent interaction. Service Manager Jordan communicated often during my repair. Repairs were completed before expected time and work was outstanding. Fast, friendly and professional.

We didn't waste a lot of time haggling and waiting on finance.

6 hour wait but it wasn't wasn't that bad as it seems very clean place popcorn was fresh & they assure me everything will be fine by coming multiple times. Well be going back for state inspection

Customer service was impeccable. The diesel techs are the best!!!

It was a pleasant experience. Mr Byrd was gracious and went the extra mile of the way to please my wish. The finance person was fast and easy to work with.

Kevin in service was very professional an got me in an out in timely manner thank you auto nation

This is my FOURTH purchase for a brand new vehicle from AutoNation Chrysler Dodge Jeep Ram Spring with Hubert Steen, I will only buy vehicles from here because I have been to dealerships where I had to sit ALL DAY LONG and wait for negotiations and haggling back and forth and we don’t have to do that here... I have to say that I always have the best experience here at AutoNation. Hubert is absolutely awesome and makes all of my car buying experiences amazing!! I just purchased my second Jeep from him this past week and I fell in love all over again!!! He always makes me and my husband comfortable, applies no pressure, and we don’t leave the dealership feeling like we got a bad deal… We always feel like we made a great decision and that’s why we keep coming back. He is a great salesman!

Went for oil change and recall on my truck. The service man told me the recall take all day and i can't due to my only ride. Come to find out man after me had the same recall no appointment and they told him 2 hrs. They put the wrong oil that is listed in there computer. And that i would have to wait another few hrs if i wanted it changed to what i had put in originally.

Ripped off! Leased a 2016 Challenger from them. Loved the vehicle. End of lease, I have minor damages to fix. MOPAR confirms I have s contract with them but the contract covers oil change and rentals - no wear and tear added. Complete lies told at signing by the finance manager "you're covered for wear and tear, bring it back and we'll make it good". This is the second (And last!), vehicle I've got from here. Watch out for the money grab at the end when you sign your finance papers and be especially careful about things you don't know - you will be surprised in future by what you don'y know. Buyer beware!

Service dept. fixed all 4 recalls. Good attitude and service.

Bought my jeep here. They take care of there clients well.

Leased a vehicle in 2016. Was told I was covered by a MOPAR policy for excess wear and tear - NOT true. MOPAR tells me there's no cover - paid $830 for 4 oil changes and nothing else! These sales people are a joke. Don't believe them or the finance managers as they'll do anything to get your money and not much else. They'll tell you a lot things when you buy - buyer beware!

Mr. Hubert Steen was a great salesperson. He knew exactly what I wanted and the approval process was fast and easy. He did not pressure me at all, he allowed me time to make the decision

Used them for years. always professional, and prompt with the service. I've. also bought several vehicles from them over the years. My next vehicle will be from there.

They are fast. I got in there by 5 and I was out before 9 that night with my new ride.Keldrick was a great sales man.

The folks at the service department were all professional and efficient in handling my service needs. Truly I have got to say you can really see personal commitment from everyone ranging from sales to finance and service (both at AutoNation CDJR in Spring and AutoNation collision center(Spring) We thank you for your excellent service

TERRIBLE SERVICE!!! Service was great while purchasing my certified pre-owned truck, sales guy was great and so was the guy helping me with signing papers. They got me out super fast. AFTERWARDS, TERRIBLE!!!! The truck had a small issue with an aftermarket bedcover, I was in a rush to get to work so sales guy said no issues in coming back to get it fixed another day. THATS WHERE THE PROBLEMS STARTED!!! Apparently they didn't check into the issue before agreeing to fix it. Once they found out how much it would cost to replace the broken piece or replace the whole cover, (still unsure which because I can't even get a phone call returned now) they IMMEDIATELY started giving me the run-around. TERRIBLE, HORRIBLE, AND EMBARRASSING CUSTOMER SERVICE!!!!!!! NEVER BUY ANYTHING FROM AUTO-LIARS

Thank you Aaron for your help. We can highly recommend Aaron and AutoNation .

This is the place to be! It doesn’t matter if you’re buying the top of the line or if you’re working with a low budget and bad credit trying to find something to meet your needs. They treat you like you are the most important customer they’ve ever had. They want you to leave happy no matter what. BIG BIG shout out to Ben McDonald in new sales and Maurice in financing for going ABOVE and BEYOND to find the right vehicle for us at the right price. They kept searching for the right vehicle and working the numbers so we could afford it. I am forever grateful for their amazing customer service. And major kudos to my girl Mikayla in service for putting me with Ben. She has had my back for about 5 years now when I’ve had to bring my vehicle in and knew when it was time to make a trade. I love my new Journey and I couldn’t be happier with how I was treated (and the deal wasn’t too shabby either)! Thank you!!

This place is the best!!! They always put me in the ride I want for a price I like.

Dealership Tried to clear the check engine light before selling vehicle. Luckily service department told me it was being repaired for second time for same issue and vehicle had 4K miles. Be wary of purchasing used vehicles from them! Will be calling Ram Monday to report unethical sales tactics!!!! Do not buy from them!!!

Had an appointment for 1pm for two recalls to be done. Dropped my car off at 12:40 and left it with Colby, my service advisor. Around 3pm I got a call from someone stating that I didn’t show up for my appointment. She said it had never been checked in when I told her I did drop it off. I asked her to make sure my car was in fact there and being worked on and she checked and said yes it was. Never got another call that day so I called the next day at noon and was told Colby didn’t work that day but they would have someone call me to let me know when it would be ready. No call so I called again a few hours later and they said it was almost ready. Went to get it only to wait since they couldn’t find paperwork and then finally got my car only to find out it was still not fixed and message stating my parksense needed service!! The advisor who checked my car out said he would check on it and call me but a week has passed with no call. On my paperwork the time they started working on my car was over 24 hours AFTER I dropped it off, an hour after I called to find out if it was ready!! They also did a multi part inspection and said everything was great on my car including tires and oil but I need new front tires and my car was asking for an oil change—both things that should have been checked as bad!! I drove out of my way to go to this dealership and won’t do that again!!

awesome company with great helpful staff. I was in amd out in no time. Mario Quezada is the man to see.

Very helpful from the moment you walk in the door. Louis looked at what we wanted , showed us multiple cars and then went out if his way to get us in the perfect choice . I will recommend them over and over again . from start to end . the right place to go for a car .

Keven Hendrick did & as always has done a great job, follow though & completion done on time.

A year after buying my truck with them, I'm STILL happy! The advertised price was real. They got me in the perfect vehicle I wanted, and didnt try to sell me on another. Free oil changes and tire rotations. They have a printed schedule for maintenance intervals and what the cost is. Always friendly customer service. I'll always buy my cars here.

Salesmen was very helpful and made the new car buying experience very easy.

I made an appointment to have recall issues taken care of as well as routine maintenance. Check in was fine, no issues. Later that day I received a call from the dealer telling me that I had missed my appointment and asking if I wanted to reschedule. The first thing I thought was, do they still have my truck. I explained to the lady that I dropped it off earlier in the day and she seemed to act like it was no big deal. Clearly a communication problem on their end. I emailed two days later to check on the status. My "Service Advisor" told me that she tried calling a couple of times the day before to let me know that the truck was ready. Really? Tried to call? No voicemail, text or email to confirm that I got the message? Once again, a clear communication failure on their end. Why would you not use another means of communication if you had to tell me my truck was ready? How long would my truck sit there had I not emailed? When I arrived to get my truck, I was escorted to the cashier to pay for the work. I stood at the small window staring at the cashier who had his head buried in his cell phone texting. He finally looked up with a surprised look on his face wondering how long I had been standing there. He tossed his phone on the desk which landed in a position for me to read the text. It was a personal text which pissed me off even more. His the deal kids, if you are being paid by the hour, leave your cell phone in your car. When I reviewed the paper work, I noticed that the all points checklist noted tires at 36 PSI. This was a good sign because I asked the service advisor to make sure they replenished the NITROGEN in the tires (I was told earlier that they have to bleed the tires down and then refill them). When I got the truck, the first thing I checked was the tire pressure. 33, 34, 32, 32! Checked the service work order......no mention of tires being refilled and the gauge certainly proved it. So now, the benefit, if there ever was one, of having nitrogen in my tires is a waste because I have to top the pressure off with air. Having the tires filled with nitrogen, which is a life time thing with Auto Nation, will take another appointment and another 1/2 day wasted. In my opinion, they clearly have some polishing to do.

Visit went well, no problems. Friendly customer service.

Friendly Knowledgeable staff! Fast service, my car was repaired in one day! I received a loaner while my car was being serviced.

The quick caring service and the people are friendly.

Once again, this dealership shows their lack of responsibility. Went in today because my fender flare was hanging off. Its covered under warranty. I was told they can’t do it but I could go to parts and buy the stuff and do it myself. Hope the flare doesn’t fly off while I’m driving home......seriously? Wtf?

At 1st, I was a little disappointed with my experience because I hate surprises when it comes to bills and money! Originally, I was quoted a $875.00 repair bill because my car issue was not covered under my extended warranty plan. Previously, AutoNation had quickly got me into a car rental while they did the repairs on my vehicle, under the assumption that the extended warranty plan would cover my repair cost. But, as it turned out,that was not the case, thus, I had to pay for the repairs to my car and the car rental out of pocket. Ending balance owed was $1067.00 and some change.... I big difference from the original quote of $875.00, hence, the surprise that I hated! I did not hold AutoNation responsible for the repairs not being covered on my extended warranty plan, but I did hold them accountable for misquoting the final amount owed at the end of the day! My customer service guy, Chaise, quickly made up for all this! My key fob needed a new battery which he took care of and replaced. I also needed a new license plate holder mounted on the front of my car, an issue that should have been resolved by the dealership that sold me the car. My old one fell off the car and was lost, along with my license plate,due to it being improperly placed on my car insecurely. Chaise made me feel he appreciated my business! These acts of kindness spoke volumes to me!

I don't recommend the service department. they miss diagnosed my vehicle saying that my water pump was going out and $800 for a replacement just to find out that it wasn't a water pump that was the problem and when I went back into the office to talk to them about it I was literally belittled the entire time I was speaking to their service manager she tried to tell me that my issue wasn't legitimate she says that she was listening to me but she obviously wasn't because she told me to get out. she was not understanding at all she was upset at me for being upset at them for Miss diagnosing my vehicle and having me waste money and time. How insensitive can you actually be when a customer comes in with a legitimate concern? AutoNation Chrysler Jeep Dodge Ram had me spend unnecessary money for something that I did not need.. all I really wanted was the money that I wasted back and that was it, but I couldn't even get that she gave me the diagnosis fee but what about the $500 for a brand new freaking water pump they got put on that I did not need that's the money that I need back you could have kept your miss diagnosis fee but that $500 that I spent for a water pump I need that back!!! it wasnt even the water pump it is the timing chain!!😤😤😤😲😲😲😲😲😲😲😈😈😈😈👹👹👹👹👺👺👺👺

Great place to buy a new truck. Ben Dunaway was our salesman and he was knowledgeable and straightforward.

I had an awesome experience from the time we set down with our salesperson Benjamin McDonald. He was extremely knowledgeable on the Ram 1500 trucks. Benjamin also educated us on the features that come with the Ram truck and worked extremely hard to get the deal that work within our finances. He never lift our side he stayed with throughout the process . If you are looking for a great experience go to Autonation Chrysler Dodge and Jeep in spring . Please ask for Benjamin McDonald an Exellent salesmen

Friendly big selection of truck

Keldrick was up front and honest in his communications. He was very accomodating and professional. He took care of our purchase like a pro. It was a pleasure.

Great people and great service.

Brandon Theriot was great! He made the whole process easy and was able to get me in my dream car!

Willie Bird is a great salesman, helped work out a pretty good deal.

3rd car bought in 5 years will continue to go there. They are amazing

I had all intentions of buying a truck, first on my list was a Chevy (Chevy owner for 20+ years), second was Ford and third was Ram. I researched all 3 online prior to checking out the Chevy, stopped at the RAM dealership next because it was on the way to Ford. Was met by Oscar Garza, I went in with a number in mind, found the truck I wanted less than my number and was out with my truck in a couple of hours from the time I arrived. First time I walked out of a dealership, vehicle or not, and felt like I didn't get the short end of the stick.

I had an amazing experience from the time I walked in. My salesperson, Jose Herrera was extremely knowledgeable about the Jeeps I looked at. He educated me on the available features, updates and differences. I'm grateful for his patience as I determined the right car for myself. The negotiations and finance part were straightforward and greatly appreciated. Great finance manager ⭐️⭐️⭐️⭐️⭐️ experience! I will highly recommend to our friends.

Diego was awesome! My entire experience was amazing! I will buy their again! Thanks AutoNation!!!!

Everything as expected and Brian very helpful and friendly

I had an amazing experience from the time I walked in. My salesperson, Jose Herrera was extremely knowledgeable about the Jeeps I looked at. He educated me on the available features, updates and differences. I'm grateful for his patience as I determined the right car for myself. The negotiations and finance part were straightforward and greatly appreciated. Great finance manager ⭐️⭐️⭐️⭐️⭐️ experience! I will highly recommend to our friends.

I brought my Grand Cherokee in to get a cruise control recall take care of, and Jordan Gautreaux took excellent care of my care and me. Car maintenance can be stressful for women. It can be stressful for anyone but particularly women. We are often treated poorly and like we don't know our own cars. Sometimes that is true, but we shouldn't be treated like idiots. For the first time, that didn't happen. Jordan and the team at AutoNation were so kind and respectful. It was the first time in all my years of owning a car that I felt relaxed all day while my car was at the shop. I never worried. He took care of every detail. Jordan also had my car washed and vacuumed, which was on my to do list. He saved me time, and it was an excellent perk. Thank you, Jordan! You are awesome!

Jason was a great salesman. Sales manager came forward with a very nice offer online to attract us. The finance man was fast efficient and friendly. It was a great experience.

Review:Copy I dropped my truck off because of loud ticking noise. Was told it needed the entire top end rebuilt due to bad cam, and hydraulic lifters. Which is a common issue with the hemi. Was not offered a loaner at the time. Went 2 months without any updates unless I called and had to speak with supervisors to get answers. Parts were on back order. Finally after 1 month, I asked for a loaner and given one but I had to ask for it. Again no updates on truck. After 2 months of waiting it only took 2 days to do the job. And replaced parts with same poor constructed parts instead of upgraded parts to make sure problem doesn't happen again. When picked up truck it was only vacuumed out. Windows dirty, and grease on door and handles. Not satisfied with service or customer service at all. Will never buy or service with them again

I dropped my truck off because of loud ticking noise. Was told it needed the entire top end rebuilt due to bad cam, and hydraulic lifters. Which is a common issue with the hemi. Was not offered a loaner at the time. Went 2 months without any updates unless I called and had to speak with supervisors to get answers. Parts were on back order. Finally after 1 month, I asked for a loaner and given one but I had to ask for it. Again no updates on truck. After 2 months of waiting it only took 2 days to do the job. And replaced parts with same poor constructed parts instead of upgraded parts to make sure problem doesn't happen again. When picked up truck it was only vacuumed out. Windows dirty, and grease on door and handles. Not satisfied with service or customer service at all. Will never buy or service with them again

These guys are awesome my salesman Leo cauldron and everyone else that was part of the transaction is incredible. We were able to come on agreement on a lot of different things and meet in the middle on both sides and we got ourselves a brand new 2018 Pacifica.

We have purchased several vehicles from AutoNation and have been more than pleased with the service, ease of the purchase and the friendly associates. We will come back to this dealership for all of our purchases.

Excellent customer service, get in touch with Jason he is a great seller!

Overall review was 5 Star when I purchased my New 1500 Ram Limited from Auto Nation from Jason Shayan and Jordan Kauffman. They were very helpful and answered all of my questions.

Walked in with a pre qualification from my bank, they asked me if I would give them a chance beat my banks APR, I greed with the stipulation that no more than 3 inquiries. I bought the truck with the ONLY offer I was told about, Two days later my email blew up from all three credit bureau's where they had run my credit with 10 plus companies. I contacted the finance companies and was never told about the other offers the night I bought the truck, I contacted the dealer to get them to take all these inquiries off, was even tagged in the email to the finance manager stating it was a "mistake". Then I was told my the GM, Bill Suessman that they could not do that. I went down to the dealership where the same GM called me a "piece of crap" for questioning why they directly disobeyed my wishes. Watch these people, they only care about how much which finance companies pays more on the "back end" of the deal. Here is a copy and paste of the email for proof and I also have a audio recording of this man verbally attacking me. Kim I need a huge favor for one of our customers. When he was submitted he was submitted to more banks than what he requested. Can you please send him the letter stating that were not to submit his credit to the other lenders instead of the first three. I CC’d him on the email so you would be able to attach that letter and send to him. He is trying to buy a house and is a good friend of John Pikes

My experience was not as fruitful nor transparent nor professional as I thought it would be. Of course the salesman (Angel Garajales) wanted to secure the sale in any shape or form. He quoted one base price on a piece of paper and when it came down to paying ; i got caught with another price. It was a bit hard on my part to back out given a hard check on my credit report had already been done. Angel promised to answer all of my questions and concerns post sale and he did not even bother to return any of my phone calls or multiple emails. Highly unprofessional . I never received initially at the time of sale any information about all of the optional services that I bought with the car such as warranties and protection, I actually had to drive back 30 miles to the dealership obtain that information. Lesson learned : I will do more due diligence next time before I chose which dealership to go to. I think sales people need to be more customer service oriented than commission oriented and that's how you win long term customers. But in my opinion Angel was unprofessional and not a proper representative of a big brand like AUTONATION However, I shall give credit and thanks to Jon Stanley the sales manager who addressed my concerns when i reached out to him with the help of Ignacio Victorica.

My daughter recently purchased her first vehicle. We searched for the best price and HANDS DOWN AutoNation Chrysler Dodge Jeep RAM in Spring gave it to us. In fact, we had someone in the business search for us who told me that "the price we were quoted was so low that they don't know how they could do it". We expected to get down there and find that something wasn't as we thought but to our surprise it wasn't. Now, we did have to go through Chrysler Credit to get a certain rebate but we know we don't necessarily have to stay with them (and probably won't since the interest rate was not competitive). Anyway, our salesman Andrew Figuoroa was great and took care of everything for us. Our experience was great and we would recommend to anyone looking to take a trip there.

Three cheers for Ronnie Rhodes at Auto Nation Spring. Whatever your needs are, buying, trading, or just looking, maybe advice ?! You will be treated like the only on e there, and with the upmost professional service, AND in a very timely matter. i will DEFINITELY take my business there! so, wanna see A Really Nice Guy, RONNIE RHODES.! THANKS my ole friend!

Service was excellent, they did oil change and tire rotation, frenly advisor, didn't wait long.

I bought a new Grand Cherokee and Ben worked very hard to find the exact model my wife wanted. The only thing I was disappointed in was when taking delivery of the new car the fuel tank was on empty, the detail shop did a so so job. Inside windows were still covered in a film and I found a chip in the paint on the front bumper. I found it! Would have thought the detail staff would have pointed it out to my salesman Ben but no. They say they are going to fix it like new but waiting to see if they just use touch up paint or truly repaint the bumper so it is like new. Not my salesman’s fault but his support staff that is getting new cars ready don’t take much pride in making sure new customers are insured and great experience.

We had an amazing experience from the time we walked in. Our salesperson, Jason was extremely knowledgeable about the Jeeps we looked at. He educated us on the available features, updates and differences. We were grateful for his patience as we determined the right car for us. The negotiations and finance part were straightforward and greatly appreciated by my husband and I. ⭐️⭐️⭐️⭐️⭐️ experience! We will highly recommend to our friends.

Overall Ben found the car my wife wanted at a very good price. The only thing I was disappointed in was when taking delivery I found a small chip in the paint on the front bumper, no gas in car, and it was not detailed very well. I would have expected a show room quality car at delivery. This was not Bens fault it was his support staff. After they did a so so job of detailing it I would have thought they would have said somiabout the cio in the paint but no I had to find it. They say they are going to take care of it. We will see if they repaint it or just use the touch up paint.

Jordan was easy to work with and thanks to Bill for the great deal.

Really great buying experience. They bent over backwards to show me new and used trucks as I weaved my way through the options. In the end got a very nice truck and I'm very happy with the overall experience.

Used car dept sucks they was to hold a Jeep I wanted until I got there. I love 70 miles away and drove in to pay cash for it and they sold it!

Can't truly rate the quality of repairs since the vehicle didn't experience any problems and the recall repairs involved reprogramming of computer modules.

We received very poor service after the purchase of our Dodge Journey. We were given incorrect information and Auto Nation would not honor it. I made over a dozen calls to the sales manager and salesperson with no return phone calls. When I did connect with the sales manager I was told how busy he was and he was very condescending. He wanted nothing to do with helping us to resolve our issue. We once waited over an hour to talk to him and he never came out of his office. Very poor customer service skills. The service department even tried to help us out and do the communicating with the sales manager and we never got the phone call we were told we would get. Very frustrating and disappointed.

all the folks I dealt with were very friendly, not pushy like alot of dealerships, my sales person AJ was very helpful and explained everything about my new truck, thanks for a great experience

Dealer Oscar Mena was great. I selected a vehicle online but changed my mind. He wasn't pushy to make me get vehicle originally chosen. Very helpful and service was actual fast. No more than maybe an hr or hr and half for finance and getting my vehicle.

Mario was helpful, knowledgeable and very accommodating. Made our experience stress free.

They are a professional group.

We were greeted promptly and showed the exact car we had been looking at online. Our salesman, Liam, even took it upon himself to put our son's child seat in the new car for our test drive. The car buying process had its usual bargaining, but the process went way quicker than expected. The customer service from Liam and the kids area for our son definitely made it a great experience! We would definitely recommend Autonation!

great salesman...thank you Jordan!

Great Customer Service. They go above and beyond to get you in the right vehicle.

I brought in my vehicle for some recall work and the overall experience was excellent.

Excellent! The people were very helpful and accommodating. They cared for the costumer and were willing to work with you in order to make a deal.

I bought a brand new ram may of 2016 and today 10/18/18 the battery needs to be replaced. so my husband brought my truck in to get the battery replaced and pointed out that the battery is from 2013. they told him mopar has 2 yrs to use parts so if my math is right that means they can put that battery in a 2015 not a 2016. so they refuse to replace the battery. when you purchase a new vehicle you expect new parts apparently not here and when you tell them they sold a vehicle under false pretense since technically not everything was new they told my husband to leave. horrible service makayla and the service manager.

very nice people that. love too help

Worked with James DelValle. This is my second Jeep to purchase from here. Best price in town!!! I went to another dealership to see if I could get a better price and was told to hurry up and get it at Autonation because they could not come close to it. Guess where i'm getting my next Jeep?

SALES (JOSHUA MCCORMICK), SERVICE, AND FINANCE WERE THE ABSOLUTE BEST!!!!!!!!! 5 STARS!!!!!

Very surprised kudos to my salesman Robert white who didn’t pull any surprises. The price online was the price I paid plus sales, tax & title. Thank you Robert and AutoNation.

Tried to buy a $70k truck. Called dealer and went over everything. He said he found it and told me it would be in on Friday. I showed up and it wasn’t even ordered. After finding another truck with them I was told it would be there next day. Made appt and they called the next day to confirm. I showed up and no truck. Told it would be Monday or Tuesday. I called Tuesday and they told me he would check and call right back. Now it’s Thursday and no call. My drive is 45 mins to them but they cannot be bothered. They just want to sell what is on there lot. I am so disappointed that I’m now going to buy at another dealership that is 2 hours away. at least they call back and keep you informed

We bought a top of the line Nissan Armada from AutoNation in Katy and were convinced to purchase an extended warranty package that included free maintenance and oil changes at all participating AutoNation facilities. Our first concern was when we called to make an appointment and told that no appointments were necessary - just drive in for a quick service! I let them know that we own a Nissan and they told us we'd need to call on the morning we'd be bringing my vehicle in to make sure that they had the filters for my car since they do not sell Nissans there. So, I called the service department at 9:00am to touch base and they transferred me to their Parts department where I was put on hold, but shortly told that they indeed had the correct filters for my exact vehicle and to come on in. I showed up at about 11:00am and pulled right into their Express Service lane and was greeted and my information and keys taken. After sitting in the waiting room for an hour and a half, I finally went out to the Service desk and asked about the status of my car. The guy asked what kind of car I had and when I told him, he pointed and said, "That silver one parked over there?". I said, "Yes, that's it. Is it done and just sitting over there?". He said, "No, it hasn't even been started." Are you kidding me?! He quickly went and found the Service representative who originally took my information. She told me that they didn't have the parts and had to go get them, but I quickly called her out on that bold face lie and told her I had called first and the parts were there before I drove all the way to their facility. She said they were taking my car in right then. I am a teacher and had Monday off as a holiday and did not want to spend 3 hours of my day getting my oil changed! What a complete waste of my time and my day off. And I cannot stand being lied to. And to top it off, they did not even wash my car. I will never go back there for service. I would rather pay out of my pocket and go back to Keating Nissan where I am treated with respect and can get an appointment and my car is serviced within about 45 minutes! I must give a shout out to Adil in Finance. He overheard me getting a bit upset and brought me into his office where I was able to sit away from everyone and could even charge my cell phone that was dead after 3 hours of sitting around.

Kevin Hendricks does a fantastic job handling our service work on two Jeeps that we own. He is a superstar!

Borderline horrible. Service writer, Colby, leaves the dealership wanting and falling short. She projects a total "whatever" attitude. She did not follow through with making sure I got picked up to come get my truck when it was finished: told me I'd be 1st on the list for 7am pick up, turned out I wasn't even on list. Finally got picked up at 11:30. I just had a Mobil 1 oil change... service took head off and put it back together with conventional oil.

I found a car I wanted online and called to make an appointment to see it. I was offered WAY LESS for my trade-in than any other dealer I have gone to. They finally agreed to $1K more for my trade in (still less) so I settled. (MISTAKE) I have almost perfect credit but they wouldn't offer me any less than 8% interest. I just agreed and figured I would refinance right away. Took home my car that night and it was filthy inside and they said they could not put gas in it. The wipers were also worn and it rained on the way home so I couldn't see at all and the gas light came on during my ride home. The dealership also said they couldn't put on my paper plates due to a screw or something, but I did it quickly when I got home. I like my car but this is the worse buying experience I have ever EVER had.

Worked with Leo online for initial pricing and availability of the 2019 RAM I was looking at. All my questions were answered and the price was lower then all other RAM dealers. Experience at the dealership was also great. Overall an excellent buying experience and I love my new truck!

Rob Pennington is my man. He takes care of me., Autonation is the best. I had issues with my truck (raised Rebel) and Autonation took care of it and put me in a loaner. I have only good things to say about this place and would buy from them again.

The services is great and AutoNation treat you like family I recommend to continue the great service y'all do for your customers

Excellent! Colby( my advisor ) was knowledgeable courteous and efficient

5 Stars Customer Service - upon driving up I was greeted as I stepped out of my Jeep. Told him I needed an oil change, he went in and notified the team of my request and said someone would be with me. Colby came out and assessed my service request and suggested a tire rotation also. She had a meeting to attend but advised that her manager was assisting in her absence. Colby is a huge asset to the service center, I will be sure to schedule my maintenance with her each time. Best Jeep service center in the greater Houston area!!! I was in and out within 1 hr.

Kevin was very nice and took the time to explain what was needed yet to do on my jeep

This is by far the worst service center, ever! They authorize payments to third parties, with out your knowledge, then tell you they won't release your vehicle unless you pay! I have audio recorded of my personal dealings with these crooks. I have filed with the BBB. They have their damage control come in after reviews are posted, saying the same thing, apologizing about " your experience " and telling you to contact GM. Which is useless, all he does is say "it is a service issue, let me transfer you to the director", who was absolutely no help and the service manager "Kara" is a half-wit! They should be put out of business! #autonation @autonation

I had to wait too long for an appointment, but the repairs were done to my satisfaction.

HORRIBLE!!! Service department is the absolute worst in Houston. Took my Jeep in for the 2nd time for master cylinder and window repair. Was told everything was covered as far as tow and rental, only to find out at time of pickup, they would not release the vehicle to me unless I paid a $535 towing charge on top of the window repair. Asked to speak to th GM who convienantly wasn't there. Ended up dealing with some hat wit service manager " kara" who only escalated my frustrations. The employee's and managers need to take a course in customer service and integrity! These people are crooks and liars. We thought "Texan Chrystler, Jeep, Dodge" was bad. This place, by far is the lowest of the low! if you want fraudulent authorizations and charges, this is the right place for you! #autonation

ABSOLUTE NIGHTMARE dealing with these people.... Had to pay unauthorized charges before they would release my vehicle.

Purchase vehicle from out of state. Papers were sent out 4 days late. Sales manager seemed angry when I called to follow up. Sales agent said vehicle would be delivered and when sale was complete the agent said she could not deliver. I asked for a spare key to be made 4 days prior to vehicle pick up and the order was processed after the pick up time. After waiting 1.5 hour for the key it was determined the only key in stock was malfunctioning.

It was an Excellent service because the warranty very professional and very fast I really appreciate!

What a horrid experience with AutoNation Dodge even before walking into the dealership. I'm interested in the 2019 Ram 1500 but both the sales rep and her manager made false promises to me about an incentive offered to new customers. I'd rather take my business to another Dodge dealer if this is how they service new potential customers wow!

I had a great experience with them and would recommend them to anyone.

Dropped off my Dodge journey at 8:30 a.m. and was very displeased at getting a call after 3:30 p.m. To pick up. This was a simple software update regarding cruise control and took entirely too long to do.

Easy to work with, accommodating and flexible.

Service rep, Tom, never called me about the status of my vehicle. He was supposed to call after the diagnostics were done. I had to call him 4 times before I could get the results. The repair should have been quick, but since it was so late by this point, I had to bring the car back another day.

My husband took his Jeep Grand Cherokee Overland in to be serviced on 8/11/18 due a check engine light for the thermostat and the A/C making a funny noise and blowing out debris. He was called to pick up his truck on 8/18/18 after paying around $800 to replace the thermostat and the fan on the A/C. He drove the truck about 75-80 miles before having to have the truck towed back to the dealership on 8/24/18 because the truck was overheating (smoke coming from the engine). He has been dealing with Rob in the service department who insists that there is a coolant leak because the coolant was completely empty, but refuses to acknowledge that something they may have done or not done during their "repairs" of the thermostat could have resulted in the coolant leak. My husband then spoke with the service manager (Chris or Craig, can't recall his actual name) who also insists that their repairs to the thermostat could not have lead to coolant leak issues even though there was no coolant leak reported or documented at the time we picked up the truck on 8/18/18. My husband then asked the service manager if damage to the engine could have been caused by not replacing the coolant during the thermostat repairs/replacement and he replied "yes" and then he asked if damage to the engine could have been caused if the coolant wasn't purged and he also replied "yes". However, even after first vehemently denying that they could have been responsible in any way for the subsequent damage to the engine he later admitted that certain things neglected during those repairs could indeed cause damage, the service manager refuses to make good and fix these issues at no additional cost to us. When we took our truck in on 8/11/18, we were never told about a coolant leak issue nor was the truck smoking or overheating, we only took it in due a check engine light! This is completely unacceptable and we plan to take legal action.

Great service. Got me in and out in under two hours when I was quoted four hours. I will always take my truck here.

I brought my Jeep Wrangler to this Dealer because the engine light turned on and being a 2017 with warranty I didn't think anything of it. Boy was I wrong, it took them 5 days to tell me that they didn't know what it was wrong with it.... First, it was over heating, then the radiator being clogged from the rear of it, to oil in the radiator, after all this they were never 100% sure what the issue was, but even then... It was not covered under the warranty (Even that they didn't know what the issue was). The final "Issue" that they went with it was that the engine was broken because it overheated, BUT they refused to diagnose when the engine overheated or the reason why. Their solution was for me to pay them over $1000 for diagnostic and take it somewhere else or call my insurance so they can pay the repair, almost $12,000.00!!!! Yes twelve thousand dollars! The lady at the desk (MICAELA BARBER) was extremely rude and disrespectful, every single time I tried to ask what the issue was she always made me feel like I was some kind of idiot. Jeep should really train their people better, she was downright nasty. Even then, I called my insurance because I'm thinking that the dealer has my best interest in their mind, well It took them way more than what they expected to repair plus i only got a rental after the 3rd day of being carless, and AFTER I got the Jeep back, the AC works on and off, drives rough and sometimes shuts off out of nowhere. I tried speaking to the manager and he was no help. This has been a nightmare. Called corporate and they are siding with the Dealer because they were not help. Now my insurance is going up because of this repair, Jeep continues to have issues, the dealer says that there is nothing they can do... I'm so upset because I feel taken advantage off, from the dealer, people that are supposed to be looking out for me. Extremely disappointed, been a long time Jeep owner, all about that jeep life since I can remember but I have to say that this has turned me off all the way, this will be my last Jeep, I will not buy or lease another Jeep. I will not recommend another Jeep anyone I know. I'm going to share this everywhere I can, already called the news station....

very easy to work with. no pressure. this is my 3rd vehicle from this dealership and will go back again.

Easiest and fastest car buying experience I've ever had. Got right on the price of the sale and my trade in over phone/email and had the paperwork waiting to be signed when I showed up that evening. Was in and out in under 2hrs with no surprises.

1) In advance, I made a service appointment for 2 service recall notices at AutoNation Spring. I received appointment confirmation and reminders via email. Upon my 7 am arrival for the recall service appointment, AutoNation would not accept the appointment reminder document with confirmation code they had sent me via email. Instead, all info necessary to set up the service had to be repeated to the service adviser. They said this was to “help me” - very unprofessional.. 2) AutoNation never called me during the day to advise when my vehicle was ready. I checked my cell phone call record and voicemail during the day - no calls from AutoNation or other numbers I did not recognize. When I called near 5 PM, they said the vehicle was ready and that they had left a voicemail. That’s impossible since there would have been a record of the incoming call on my cell phone. I had missed my ride with a work associate to AutoNation so I had to make special transportation arrangement to AutoNation. This lack of customer support was unprofessional and resulted in personal inconvenience and cost. 3) When they pulled my car up for delivery, as I was leaving I noticed they left the passenger mirror folded in and I had to stop and unfold the mirror. Very unsafe and unprofessional.

It was awesome. Will be back in the near future. The sale was smooth.

Best car dealership in ToWn! Awesome customer service. Derrion & his team were truly Amazing. Kuddos to Autonation SPRING management team!

They have had my vehicle in the service department for 6 days and haven’t even touched it or given me a diagnosis. This isn’t the first time it’s happened either so displeased.

I have always had great experiences with this dealership! Mark in service makes sure my vehicle gets in and always keeps me updated! Highly recommend!

I have used the Auto Nation Service dept three times for various mechanical reasons and always had very good interaction with the service reps and techs. They are very good at listening and understanding the problem or issues and offering comprehensible solutions and realistic time frames. Very engaged with customers, polite and sincere towards getting the problem solved.

$2250.00 for the extended warranty should mean 100k. So at 99k, and after 5 shop visits for the same thing. Sorry the exhaust is not covered. So now I have to travel with my family in a DEFECTED vehicle that's unsafe. Now that's customer service. And they tell you when you buy the warranty that it's covered......LIERS.....AND THATS MY OPINION.......

Andrew in new car sales is the best! Thanks for being patient while I shop around, I kept coming back to him with questions. He really knows his Jeeps and will give a great deal!

Oil change quick and easy in clean tv friendly environment

I took my pickup truck into AutoNation to have a few issues looked at - warranty and recall issues. AutoNation had my pickup for four days and fixed two of the five issues I had. I had a noise coming from my rear transaxle, and instead of diagnosing it and fixing it, the technician simply removed the receiver hitch and told me that was the issue. I was shocked at the level of stupidity and dishonesty. First, the hitch was not the problem (which was obvious), and second, I was insulted by his thinking I am such an idiot that I could not tell the difference. Anyway, I have other criticisms I could make, but suffice it to say, I will not be taking my pickup to AutoNation for further servicing.

Don't even get close to this place. They just want to reap you off. I had to wait seven hours wandering around and still could not get a true diagnostic for a sliding door that wasn't working on my Town & Country. I later found out as I suspected from the very beginning that my fixing was extremely overpriced.

I took my Jeep Liberty in for recall work. They were supposed to replace the a/c blower. When I picked up the Jeep on Thursday evening. I immediately noticed that the air conditioner was blowing HOT AIR. I took the Jeep back in early Monday morning and reported the problem. They charged me $225 to check the now non-working air conditioner! Remember I put it in for free recall work. All of a sudden my whole a/c compresser, condensor and everything needs replacing! I had never had a problem with my a/c. It was blowing COLD AIR until they screwed with it. And i had to pay for them to check on their work on the FREE RECALL SERVICE. #smdh Now I'm driving in a hot Jeep in 120 degree Houston weather. I cant help but feel its a Service Dept scam.

Good service, turn around in getting my vehicle is always fast.

Wish now that I had bought the Cummins Diesel great customer service. Jason was Great!!

pleasurable. Great customer service. Hassle free

Arriving late afternoon, no waiting time, the people was very nice answering my questions and the service completed within one hour.

needed pre-ordered part was not available. will have to return again for that repair.

I took my car in for 2 recall items and an issue with my stereo that they were suppose to fix the previous time when my car was under warranty. They told me that they would fix the recall items but it would be $169 diagnostic fee to look at my stereo even though it’s doing the same thing they supposedly fixed! I asked the guy that checked me in if they could update on the progress of the repairs because I didn’t want a repeat of the previous visit when they kept my car for a week for a 10 minute fix because of miscommunication within the service department. He said they would but I got no texts, no email, no call. I ended up calling them because I was out picking up my wife and didn’t want to fight rush hour traffic to come back there. Miraculously, they were finished with it but I guess no one was gonna call me to let me know. After I got there and checked out with the cashier (which took forever because there are 20 people in the cashiers office but only 1 person actually servicing customers) I waited 40 minutes for them to bring my car up. Never again will I set foot in this dealer, too many bad experiences. They need a serious customer service makeover.

I just bought a 2018 Chrysler 300 from Salesman Willie Byrd and I can't say enough great things about him. I went in the dealership with a motor engine issue and negative equity. Willie worked hard to get the best price possible to help me get out of my old vehicle and he kept me calm. LOL I am so appreciative of what he could get done with an issue like mine. Thank you to everyone who showed me a smile when I was feeling down. The whole building has alot of great people. They know customer service.

I believed the no haggle price and thought a cash sale would be quick and easy. 10 days after agreeing on a price, I still had not received paperwork to finalize the out of state sale. I guess they are only "committed to getting you behind the wheel" if you are buying in person. Management finally called me to say "sorry but the process takes time", I was refunded my deposit but wasted time and lost out on a car in my area. Thanks Autonation

Great service! Among some warranty items, had a problem with navigation and got nowhere with salesman or service rep, but the GM took care of it. Very pleased with this dealership!

Awesome dealership, Mike Rodriguez is a great guy, he made buying a car real easy and fast. 100 % recommended.

Fast service and nice people. Really, nothing to complain about n about.

My vehicle has been here for over a month. When I first brought it in I asked for my shocks to be replaced I was told they couldn’t replace it because they couldn’t find the part number �it’s original oem materials how can you not? When I pick up the vehicle 2 weeks later the Ac is not working when it was blowing cold air when I dropped it off. A week later I was told it was fixed but upon arrival it’s blowing hotter �. So here we are about 5.5 weeks in and I still don’t have my vehicle and they can’t tell me what’s wrong with it. Paying a car note on something I can’t drive doesn’t make sense.

Sale went smoothly enough. I was satisfied with my trade vehicle price and the dealer discount on my 2018 Wrangler JL. Was not to happy with the service dept.

Had a really great experience, my sale man was wonderful! I was not planning on buying a vehicle that day, but could not pass up a the deal on my new RAM 1500.

Service was done correctly yet the wait for a state inspection was over two hours.

i took the truck in had an 8:30 am appt Sat I finally had to come back and stand by the service desk to get the truck out by about 3 pm. I keep being told while waiting in the waiting room it would be 1 hour then told 45 min got tried of the BS thats why I went to the service desk and just stood there. Was told a receipt would be email to me had to call today to have it sent to me. With all the staff running around Sat though this would be a quick in and out, don't recommend the place

Great service and no pressure from your best Salesman Toby. He made things happen and am truly greatful for his dedication and experience. Would highly recommend him!!

Kara and Kevin took care of all of our needs. Multiple follow up calls and all. When I went to pick up my truck I didn't recognized it because it looked like it just came off the showroom floor!! Outstanding service at AutoNation Spring!!

Took my truck in 6202018 got it back 62118. I had to call them several times to check on my truck and be told it was done they never called me once. Took truck in a week later for same thing that i was told was fixed already that the pcm had to be reprogrammed and shifter lever needed to be replaced. So on my second visit we are two days in 8 just got off the phone and they are saying they are fixing the same issue as last time but i was told it was already fixed?. They said they were waiting on the shift lever and the pcm needed to be programmed. So im confused how this wasnt done last time. I hate this autonation and if it wasnt comveniently close id never go there again.

Awesome people and very down to earth to help you out

Larry Chatman was a joy to work with. He was very kind and helpful. He was not pushy or aggressive and gave us the time and space we wanted to explore the lot. I would definitely recommend him as a salesman to my friends and family.

Leo Calderone was my sales rep. He was so patient and polite. He was great.

We bought our truck a week ago and were told to bring it back to have it detailed along with a few minor things that needed to be fixed. My husband has been there since 10 am and it still is not detailed, they knocked off the license plate and as of right now cannot find his keys! Our sales guy was awesome but your service department leaves little to be desired!!!

I can only give two stars for their service department. This is the second oil change in a row that I have had issues. The last oil change, the drain plug was not tightened. I noticed oil on my driveway so I took it back and they found the plug loose. I was lucky or they were lucky it didn't fall out and ruin my engine. The oil change and tire rotation I had yesterday, the key to unlock my lug nut on my rims was missing. I searched my truck, could not find it. While the service advisor went to the tech that rotated my tires, I happened to look at my drivers side front tire and I found the key still on the lug nut. Had I left it would have fallen off and caused me issues if I had a flat and had to change the tire. In my opinion they push their service people too hard to pump the cars out. They don't take the care they should when servicing vehicles.

Great service. Wade sold me my jeep. Only one associate was rude he seemed angry that I called the main line. Other than the one jerk everything was fine

Easy in and easy out

My truck was serviced promptly and the repairs were performed to my satisfaction.

Great. Will continue to utilize dealership for future service.

Updating my review because in just three short years, this place has lost its touch. I purchased a brand new 2015 Jeep Wrangler 3 years ago and had the best experience. My vehicle was appraised for $13k and I ended up getting $3k more than that after negotiating for over an hour. It was hard but the manager made it a point to come out, meet myself and family, and get me to the number needed to leave with a Jeep. Today I returned in hopes for the same experience. Not the case, not even close. The salesman we worked with Vildan, was actually great. But no one else we encountered cared an ounce that we were even there. We received a trade in quote, and the sticker price of a brand new 2018 Jeep Wrangler. Also, included in this trade in that could have taken place, were 5 brand new factory tires they would be able to keep for our Jeep considering we wanted to keep our custom large tires from our old one. They informed us this not only wasn't something they would add to the value, but we would need to PAY THEM to switch the tires so they could have the NEW ones. Another dealership close by chose to not even charge to switch the tires at all considering they profit from the tires. I called Vidal back to see if they would consider just switching the tires at no cost (bc it honestly didn't make sense not to)...he checked with his GSM and told me yes, they would take care of it and we can head back. When arriving again, we felt good and excited. Literally half way through the APPLICATION he comes back to tell us, "actually, the cost of the tires to be switched is $500 but we can off half off and just charge the $250 for y'alls. Wait, what? I felt completely scammed and uncomfortable after that. We left a dealership that was willing to take care of everything while their service department was open, to go back to AutoNation for this scam. Vidal did apologize and admitted he misunderstood his manager. However, that Manager that we never met because I'm assuming was too busy playing candy crush on his phone while four guys sit around watch, let that sale fall for $250. $250 at that point was small but the vibe and comfort was ruined. After multiple visits to the "back office" to speak with a his "GSM" after our now second visit, we realized this place just isn't what it was three years ago. I was surprised this mystery GSM never came to explain or offer assistance but after our experience, it's probably best we didn't encounter him. Hopefully Vidal ends up somewhere with a more hands on and customer service oriented team.

Updating my review because in just three short years, this place has lost its touch. I purchased a brand new 2015 Jeep Wrangler 3 years ago and had the best experience. My vehicle was appraised for $13k and I ended up getting $3k more than that after negotiating for over an hour. It was hard but the manager made it a point to come out, meet myself and family, and get me to the number needed to leave with a Jeep. Today I returned in hopes for the same experience. Not the case, not even close. The salesman we worked with Vildan, was actually great. But no one else we encountered cared an ounce that we were even there. We received a trade in quote, and the sticker price of a brand new 2018 Jeep Wrangler. Also, included in this trade in that could have taken place, were 5 brand new factory tires they would be able to keep for our Jeep considering we wanted to keep our custom large tires from our old one. They informed us this not only wasn't something they would add to the value, but we would need to PAY THEM to switch the tires so they could have the NEW ones. Another dealership close by chose to not even charge to switch the tires at all considering they profit from the tires. I called Vidal back to see if they would consider just switching the tires at no cost (bc it honestly didn't make sense not to)...he checked with his GSM and told me yes, they would take care of it and we can head back. When arriving again, we felt good and excited. Literally half way through the APPLICATION he comes back to tell us, "actually, the cost of the tires to be switched is $500 but we can off half off and just charge the $250 for y'alls. Wait, what? I felt completely scammed and uncomfortable after that. We left a dealership that was willing to take care of everything while their service department was open, to go back to AutoNation for this scam. Vidal did apologize and admitted he misunderstood his manager. However, that Manager that we never met because I'm assuming was too busy playing candy crush on his phone while four guys sit around watch, let that sale fall for $250. $250 at that point was small but the vibe and comfort was ruined. After multiple visits to the "back office" to speak with a his "GSM" after our now second visit, we realized this place just isn't what it was three years ago. I was surprised this mystery GSM never came to explain or offer assistance but after our experience, it's probably best we didn't encounter him. Hopefully Vidal ends up somewhere with a more hands on and customer service oriented team.

The salesman for a change was the greatest thing about this place. thank you Angel.

This is the 2nd vehicle that we have bought from AutoNation and both times the sales staff and the finance dept. were professional from start to finish.

D.A. "Derrion" Lewis took my first call, from Austin, TX after I ran into a few roadblocks from my local, Austin dealers. From the very beginning I told Derrion, that if he played his cards right, he'd have a very easy, 15 min. phone call that would have a sale in his hand, from a cash buyer. Derrion actually listened and responded to my questions without hesitation or regular "BS" car sales typically try to influence on a buyer. Well done Derrion!!

Overall the experience was good. The good was they were quick to make an offer and not play games. The bad was it took almost 2 hours to sign the loan docs. The loan had been approval prior to our visit. But overall I was happy given we had dealt with another Jeep dealer near our house and they never committed to a deal after 3 days. They said they did not honor certain rebates that were posted on the national website. Very discouraging.

I have been coming to this location with my Wrangler and my Grand Cherokee. The turn around on repairs has always been long but they are busy 24/7. Bought a Ford through AutoNation Ford and purchased the service contract that includes my oil changes through any AutoNation Dealership. I learned the hard way the first time to call ahead to make sure they had the correct filter. A few months ago after that first experience, I called ahead, verified they had the filter in, and made the drive over here for the oil change. They said about 45 min. After an hour I went out to see what was taking so long. They didn't have any filters and had just sent someone to pick one up. Needless to say, the 45 min oil change took 2.5 hours. So today I call service around 215 today and spoke to a female. I explained what happened last time and she said she would go verify they had the filter. She came back to the phone and said to let service know when I come in that Robert verified my filter was in stock and they had plenty in case I couldn't make it in today. I arrive to service around 3:15 and they took it back. At 3:40, my service guy Evan (no complaints with him at all) comes up to tell me they don't have the filter and they were sending someone to get it. It should be here in 30 minutes!?!?!?! How does this happen 2 times in a row. Even went to talk to parts and Robert was now gone for the day and I was told he must have looked at the wrong filter. I'm beyond disappointed and frustrated with this. My Saturday is once again spent at AutoNation Spring waiting on a part they incorrectly verified was available yet again. I wish AutoNation Ford was not all the way in Katy. Never have had an issue at their location.

Mario was a great salesman. Had a lot of knowledge of vehicles and made my buying experience wonderful. My finance experience with Will went very smoothly.

Great customer service. They always do a good job on service my vehicle.

Customer service was very good - in addition to the recall work we asked to have the seat handle replaced on the passenger seat. Our service person let me know it would be quicker / less expensive to do on our own. Very much appreciated this but the old handle was not returned with our jeep so until we order the part we can now not pull the seat back at all. This makes it very difficult with a family of 4 when needing to put people in the back seat.

I’ve always had really good experiences at Autonation Spring. This time, I made an appointment and I was told my car would be done in 3-4 hours. I called after 4 hours for an update. For some reason there was a huge back up! I told Kevin, my service representative that I was no longer interested. And he was so nice! He canceled my service and washed my car so that my day was not entirely wasted! Thank you Kevin, for turning lemonades into Lemons!

Good fast service. Very happy with the work performed.

Great Service. Team took care of me once I entered the dealership. I would recommend the dealer to friends and family.

I highly recommend AutoNation. The staff is friendly, professional and they take a personable approach to helping you buy a car. They are pleasant to deal with and very patient and understanding of whatever your car buying situation is, unlike other dealerships that want to force themselves onto you and sell you what is convenient for them to make a profit out of you.

It took so long to get the oil changed. Then Daisy took forever to get my paperwork. Wish I didn’t have to go here anymore.

Overall experience good until salesman from the dealer called me while I was in the waiting area for the purpose of trading in my truck. I was there for service. After reading receipt, states that I declined service that nobody asked me about yet I have to listen to a sales pitch?

The appointment was on time and also the person that made my appointment was very helpful and pleasant.

Great dealership, Hubert is a great sales person. He took time to help me pick the right truck for me.

This was written by a friend who had done business with you guys. I bought a used Chevrolet 1500 from AutoNation Chrysler Dodge Jeep RAM Spring in December of 2017 and to start things off, they had to come pick up the truck from me to redo the state inspection, so that they could properly file my registration paperwork. Then, roughly 8 weeks into ownership, the engine grenades. Upon calling the dealership, no one wanted to help me. It took multiple calls to AutoNation corporate, in order to get the local dealership to start the warranty claim. Now that they’ve had my truck for 7 weeks installing a “new or refurbished engine” I went in person to check on the truck and I’m told by the tech doing the work that they are replacing it with an engine from LKQ (a local junkyard). Where I'm at now is that I have to leave for a business trip in less than 12 hours, and all I’ve been told is I can’t take their loaner because it’s too far and they don’t know when my truck will be ready. Despite all my attempts and suggestions to resolve the issue, including buying a new truck from them and trading the broken one in, they are doing everything in their power to make this situation as painful as possible. Yesterday 4/23/18 I was contacted and was told that my truck was ready, I arrive and spoke to the service manager, we spoke about the work done and why they elected to use a junkyard engine, I had to pry to get information on the engine, the engine they installed was from an older truck with more miles than my truck had on it, in addition to that the top end of the wiring harness is all butchered up and exposed. Sounds like the lifters are tapping (known issue on these trucks, my old engine didn’t have the issue) the steering column is binding up on something, and there’s a new mysterious hole in my tailight. They took my loaner vehicle back, despite the fact that my truck hadn’t been properly repaired. I attempted to talk to the used car manager, I tried to tell him I had a significant down payment to get into a new truck. He didn’t give me the time of day, so I go ahead and take this truck on my business trip. I spoke to the GM who also didn’t want to talk to me until I mentioned what had happened with the used car manager (as soon as he heard I had cash he didn’t want to hear anything else). He tells me to come see him when I get back from my trip and to bring said significant down payment, and he’ll do whatever it takes to get me in a new truck, awesome, or so it sounds. 200 miles away from home on my way back from my trip the lifters begin tapping ferociously, I limp it home and go see the GM the next day as planned. He offers to buy my truck back for an insulting amount considering how bad they had screwed it up, they show me new trucks and when we go talk price it’s nothing but advertised price (not whatever it takes to get me to buy a truck from them) as I’m walking away they come down $1,500, thanks but no thanks. At this point I’m tired of fighting these guys so I gave in and went to Gullo Ford and bought a 2018 F-150, and they made a better offer on my old truck than Autonation did. If in the market for new truck I’d highly recommend Gullo, they’ll actually take care of you. But whatever you do please DO NOT PURCHASE A VEHICLE FROM AUTONATION SPRING!

The dealership and service department is always polite and professional when I go in for service. My only complaint would be the wait time. On my Ram had the breaks flushed, fuel cleaning service, and they checked my rear differential. I was there from 7:30am until 2:30pm. Beyond that they have not done me wrong yet.

I don’t understand negative comments this was the easiest and best experience of buying a vehicle I have ever had;) Mr. Henry was so down to earth and explained everything in detail!! One I got there at 2:45 and test drove the suv done paperwork and was driving away with my new suv by 4:45 fast and efficient service;) Will do business again with Mr. Henry;) Thank you

My wife left a review about what happened when our family purchased the 4th vehicle from this dealership. The review is no longer viewable it seems. It was the worst experience we have ever had. I had referred 8 other people to this dealership to buy vehicles also. We are looking for a written letter of apology from the GM. I do not think it is appropriate for a business to try and hide or block a legitimate review that is from a family who has extensive experience buying vehicles here. Please unblock her review.

Great service awesome facility love my new wrangler #jeeplife

Caution: STAY AWAY from this dealership!! I'd prefer to vote negative stars, if that were an option! Auto Nation personnel screwed up the financing for my daughter's recent purchase of a Chrysler Pacifica. They didn't inform her of ther issue until a week AFTER she had taken delivery of the vehicle and then refused to resolve THEIR issue. The GM also refused to speak with her and, instead, had the vehicle picked up. Upon attempting to get her personal items from the vehicle, the repo guy assaulted her. Then, he drove off with the vehicle emergency breaks still engaged and blew both back tires. The saga is still unfolding as I write this review. Worst experience ever! After our household has purchased the vehicles in the past 16 months alone from this dealership - and sent several others their way, I can honestly say I'll never make another purchase from this dealership nor recommend them to anyone. Just stay away!

Brought my truck in to replace the tailgate and Mark went above and beyond in helping me out.

They did an excellent job. I will definitely be back when I am ready for my new or used jeep or next Dodge Ram. Very happy with this dealership. The service department was very courteous and timely. Loved the ride to work. Not having to ask someone for a lift was perfect. Thank you.

I purchased a 2015 Jeep Wrangler from the used car sales. The purchase was smooth but then shortly after the Jeep had a leak. I took it in for service and they claimed they fixed the leak. The leak was worse. I took it back in for service for the leak and they claimed it was fixed again. It has gotten worse. The leak is so bad that there is 2" of water on the floor boards of my jeep each time it rains. I have taken in for the same issue 5 times and the top still leaks. They claimed that they contacted a chrysler engineer to look at the issue and still have not heard from them as to when he will be able to look at the Jeep. Each time it rains i have to pull the drain plugs to allow the 2" of water to drain out.

Warranty repair took longer than expected. Service writer did a good job of making it as hassle free as possible.