Great service. The entire selling process was about an hour.

Approbation is well deserved by Brian down at AutoNation. He helped get me in the vehicle I needed and provided a professional, easy and honest car buying experience.

Great fast service. Everyone was very friendly.

Don José es el mejor vendedor del mundo

Jose Herrera is a great sales rep. Tha sales managers we fair to work with and Joseph (Jo Jo) was also informative and had my best interest in mind the entire process. I traded in a Ford Raptor which I loved but my new Ram Rebel diesel is a beautiful and efficient truck which i.am glad I changed. I recommend AutoNation Spring to anyone looking for great vehicles at really competitive prices! Dr. Dana

The entire experience with AutoNation North, Spring Dodge, Chrysler was really nice. Starting with Jose Herrera, the salesman who helped me test drive and worked the deal on my new Ram Rebel was amazing. JoJo, the finance guy was super and the sales management team worked hard to get me the deal I was wanting. I recommend them highly!! Thank you so much for the 8 hours you spent with me in the process. I love my new vehicle!! Dr. Dana

I hate shopping for cars. Had a very good experience at AutoNation CDJR in Spring. There was no "bait-n-switch", no pressure to buy extras. Everyone was professional and accommodating. I was allowed to take as long as I needed for the test drive. I give them an A+.

I purchased my second vehicle from Autonation and was again very happy with my buying experience. My salesman, Phil Gibson, is the hardest working salesman I have ever seen. He went to bat for me for two weeks to make the deal right. He will work as hard for you after the sale as he does during.

Brian McDonald was an awesome salesman. I have purchased 2 vehicles from him, and my wife will pick up our 3rd later this year. He is my type of sales men where it is straight and to the point. There is no time wasted, and he can easily find what I am looking for. He is responsive and helpful and most importantly he made me feel like I was his number one priority.

Did exactly as asked - oil change and RF update and did not wash my car. It has the flat black hood, roof and trunk, so I don't like other people washing my car. A little heads up on about when it was going to be ready would have been helpful, but otherwise I have no complaints.

We just bought a jeep that had been ordered online and worked with Chris Buryke. He was great to work with. Super helpful, accommodating, and kept us informed in the progress of our Jeep’s arrival.

They were very helpful and nice people went in there just looking for a car and actually came out with one very professional as well

This place is the WORST shop in the world. Do not buy a vehicle here unless you want to have a hassle every-time you need help! We bought a BRAND NEW jeep 2021. A month after, it over heated because of a faulty part, luckily MOPAE does free toes, however it took over a week for the dealership to fix the problem and gave us NO compensation for the fact our brand new vehicle was faulty. We’ll now surprise surprise, here I am still within the first year of owning and AGAIN now have a broken belt and my vehicle broke down on Friday. Not to mention I had an oil change and inspection done at the dealership a week ago, and this wasn’t noticed?? Who didn’t do their job?? I called everyone I could at this dealership to again get a free tow & no one knew what they were doing or helped! I look up the MOPAR row number, turns out the program must be down, I submitted multiple times, and it didn’t allow me to choose JEEP only Chrysler. At this point I’ve been stranded hours, I again call the dealership and they won’t help! I pay for a tow, and have to end up towing to my house because now the dealership is closed and there’s no way to put the jeep (top off) in covered parking since it’s closed. Soo I’m out $175 and still no help. Fast forward to today! Surprise surprise I call the dealership, voicemail, no call back after waiting all day!! Multiple times!! I email mopar, and call multiple numbers, nothing. This is just ridiculous . I shouldn’t have these issues when I paid for a working vehicle and a brand new one at that, so I wouldn’t risk theses issues. What are you guys going to do???

Great customer service! Very helpful and on time. Friendly environment and helped answer any questions I had.

The car as exactly as described, trade in value was fair and he transaction was smooth and stress free. Thanks to Mikey and Ignacio for their courtesy and kindness. I would highly recommend doing business with AutoNation, I will b back! Thanks! Andrew and Rachel Vargas

It was so easy to make my appointment for an oil change.  The service was great. I wouldn't take my car to another place. The service was done on time as promised.

Agreed on a deal shook on it and once I came to finishing up the deal they went back on their word definitely get everything in writing these men will look you in the eye shake your hand and lie to you no shame in their game

I feel I was treated fairly on my trade in and purchase. My salesman Tomas was easy to work with and very responsive. Thanks guys.

Rebecca Fleming did an awesome job getting is through the process quickly and painlessly.

Pierre in the service department did a great job making me feel that my vehicle repairs and services will be satisfactory guaranteed.

The customer service was great, from start to finish. My salesman Bill, is AMAZING! He made sure I was happy throughout the buying process. I am very happy with my purchase. Thank you AUTONATION..🥰🥰

I went in the dealership looking for a pre owned car... came out with a brand new 2022 Dodge Charger with 9 miles on it... my salesman Jame DE Valle was very patient with me... I changed my mind on so many cars and than boom 💥 he was like how about a brand new charger...I didn't think I would be approved but I was....I'm so happy and pleased with the service I received.. thank you so much AUTONATION AND BIG THANKS TO JAMES DE VALLE!!!!

took care of my problems with no hassle, they knew just what to do and took care of an exhaust system recall that I had forgotten about,

Waiting and waiting is the worst part. The vacuum and wash not so good.

My car broke down not even four days after getting it im on the side of the road now waiting for a tow to get back over there

Recently I purchased a vehicle from AN. The purchase itself was great. My issue happened at the time of signing I questioned the overall price. The vehicles taxes were initially over estimated. At the time of signing the taxes had been corrected but a service contract was added in. No one told me about the Chrysler Service Contract. The Finance Manager couldn’t even explain what it was exactly. I planned to get an extended warranty on the vehicle so knowing what was already covered was important to me so I’m not paying for the same thing twice. I was told I could read about the warranty. I never received anything to read. But I did try to cancel. At that point I was told I couldn’t cancel, the service contract wasn’t eligible for cancellation. I’ve asked to speak to the General Manger, so far I haven’t been given his information. Be careful. Go line by line before you sign because this place has no problem adding in extra service contracts.

The best experience I’ve ever had purchasing a vehicle. Big shout out to Anthony Longeway for making it worth the trip there

Service is a little slow. You make an appointment for a oil change and you wait 3 hours

We had to schedule an appointment a couple of months out as we required a loaner vehicle while our van was in service. All the issues we reported were remedied and the van is back to 100%! Thank you, Kevin for your help!

Mr. Broughton was awesome and helped with multiple issues on my Challenger. He had me out riding around same day so I could get back to work the next day. Extremely fast and professional.

I brought my car is for diagnosis, I’m having a vibration issue, they tell me that my directional tires are on incorrectly I fix the issue and I’m still having the same problem. I don’t think they even drove the vehicle to see what the problem really was. I was told that you have to be specific in what the issue is. And that you had to pay a fee for each issue you state. I’m no mechanic , I sincerely thought that they would test the vehicle via machine or drive test, not just oh it’s the tires!!!! I’m very disappointed in the service here. I feel robbed of my diagnosis fee. My extended warranty is worthless, I won’t be back..

Auto repair is terrible! Took my vehicle in for a recall. They replaced a cooling fan. Vehicle overheated the next time I drove it. Had to have engine replaced. 8K$ later I drove the vehicle for one day and the check engine light came on and had to have oil sensor replaced. Check Engine light came on again and they told me rear speed sensor "Lie". Engine was leaking coolant excessively from all reconnected hoses. Everytime I delt with them it was always something else. They will nickel-and-dime you! I will NEVER bring my vehicle to them again! You always have to deal with their inexperienced service managers which will not allow you to talk the technician who worked on your vehicle. Do Not Use Them! You have been warned.

Had our first service on our 2022 Anniversary Edition Ram truck. The team was excellent, great communication and quick efficient service.

Wouldn’t you know it? At the beginning of our heatwave here in Houston, my AC goes out. I took it to Jeep AutoNation and they fixed it right up! My service consultant Kevin Hendricks , kept me up-to-date with daily text messages or phone calls regarding where we were in the process. Upon further inspection of my vehicle they found some other issues that were taken care of too. Thank goodness for the extended warranty, I can’t tell you what a lifesaver it was. Thank you Kevin for your amazing service, I felt like we were working with a friend!

Excellent Service, salesman listened to what I wanted from a cost and truck accessory point of view

My fiancé and I had an excellent experience working with our salesman, Mateo, to purchase a beautiful truck (Ram 1500 Big Horn, 4x4)! He was fun, patient, and communicative throughout the process. As a matter of fact, all of the staff we interacted with at Autonation CDJR were friendly, professional, and knowledgeable. Thanks for hooking us up with a sweet ride 😝 we are loving it!

Outstanding service, easiest buying experience I’ve had. Great place to purchase from. My sales associate Natasha was professional and very helpful. I recommend this dealer to others.

Kevin or Galvan, are who I normally go to for my car services and I’ve always received great service from those 2 gentlemen, but neither of them were there this particular day. So this other service agent, Stacey, handled my car services. She wasn’t the friendliest person from the start and when it was time to pick up my vehicle, she asked another agent to close out my bill because she was with another customer. This other service agent was on the phone was she asked him to close me out, once he got off the phone, he rudely said, “where is this person at”. I’m not happy with the customer service I received from Auto nation’s spring location.

Friendly environment, great customer service and have gotten better with wait time. Definitely recommend for service on your vehicle.

Friendly environment, great customer service and have gotten better with wait time. Definitely recommend for service on your vehicle.

Buddy and Bam took great care of my TRX and made sure she is running at full capacity! Their were very honest and extremely helpful and even made sure I knew where the coffee was!! Thanks guys!!

Very good customer service thanks you

Honestly one of the most pleasant experience I’ve had at a dealership. I’m a young guy and this was my first time purchasing my own vehicle, so I was wary due to other dealerships and their “market adjustments”. However, the process at AutoNation was very straightforward. I saw the car online and inquired about it. Next day, Victor Page contacted me and I came to check it out vehicle. From the moment I stepped onto the lot, everything was very transparent. From the vehicle’s history to the pricing. There were no hidden fee’s or mark ups, and the price I saw online was the price. Even in the F&I office, there was no pressure to purchase any of the packages from Joseph (Finance manager) and all the prices for each item in the packages were itemized and listed in the out clearly. I would definitely recommend anyone to stop by and check them out.

Dealership followed through and are honest. Great place to buy a car highly recommended

The staff very cordial, friendly.

I had the perfect experience buying my first 0 miles with them. Natasha Lazic and Joseph Del Valle did the whole process really smooth and simple to understand. They’re the best!

Excellent experience, Erik Galvan was my service advisor. He was profesional, expedient and took care of my service appointment beyond my expectations. I also bought my truck from Autonation with James, i will definetly be back when its time to get a new truck. Ram 2500 HD

Whitney C. Is the best, got my 2 car with her and my experience was even better. She definitely takes care of her customers.

Treated me like family .. excellent customer service

worst place to deal

Phil was super helpful and courteous when buying our jeep, when doing their inspection, they found an issue and repaired it immediately. Would definitely buy there again.

We have bought 3 vehicles, 3 separate times, and have had nothing but a great experience every time! Will always recommend AutoNation!

Has been a good experience every time we been there. Bobby Becker has been one the best sales men. Service department was very helpful when their was an issue with a vehicle.

Worked with Alex Hayman and he’s awesome, go see him when purchasing your vehicle. Also, I worked with a guy from finance I can’t think of his name but he came through for us also. Love my new car

Very good used and new sales department. Find two vehicles at this location each time the sale went smoothly.

I recent bought a 2022 Dodge Challenger (My first car purchase) from Auto Nation Spring and my experience was amazing ‼️ My salesman Mr. Mateo was very helpful and got me of the dealership super fast with my dream car. I would definitely recommend others to shop at Auto Nation Spring. 🥳🥳🥳

Had awesome experience, bought many cars in the pass. This was the smoothest and best car experience I had. Make sure to ask for Tomas Castillo. You will be very happy with your purchasing process.

I’ve bought and traded at least a dozen vehicles over the years and this was hands down the best car buying experience I’ve had. From Jason in sales, to Jose in finance, easiest and quickest transaction I’ve been through. I especially appreciated the ‘no sales’ chatter that is so common when purchasing a vehicle. Great job guys!

Professional, thorough, and efficient. Rene should train your other employees.

Professional & friendly service.

I’ve never had a better time at a dealership Pierre is the man took care of me they did a awesome job accommodating my schedule and was honest.

Do not use their automotive department avoid at all costs I went in to have my rims repaired and repainted and the work was not don't properly. So I spoke with the service manager about it and was told I could get a refund then was told because I'm being refunded for bad service I cannot have my vehicle serviced by them anymore. I have been a loyal customer of this dealership for years and feel completely disrespected and treated unfairly and very unprofessional management staff.

avoid their automotive department go to another shop this use to be a great place to get my car repaired but as of my past repair not so much I went in to have my rims repaired but when I picked my car up they were not done right I spoke with the service director and was told I could get a refund I was ok with that waited 2 weeks for my refund and on the day I pick up the refund was told I can't have my vehicle serviced there anymore. I've been a long time customer I feel disrespected mistreated by management staff this is not a family friendly story they mistreat their customers and when you ask your refund they don't want to take responsibility for their mistakes but just to pass it off on the customer

Pierre is an awesome service coordinator! Unfortunately, prices are bit high here.

I had a great experience at this dealership. Robert White was fantastic, friendly and very attentive. We had the approval within a very short time. I love my new Hyundai Eleantra!

We were sold a lemon and absolutely nothing was done to make it right, not even a rental vehicle. Calls were never even returned. Will be telling everyone to avoid this dealership at all costs. Bad experience all around and customer service is non existent.

Emily Alison is amazing to work with. She makes the entire process of investment so incredibly easy I initially made an investment of about $1000 in not less than 7 days of trading I earned $11,500, Not only is she an excellent communicator, she is continually on top of everything and very helpful. I would like to take this opportunity to highly recommend Mrs Emily Alison for your forex/bitcoin investments. You can contact her via WhatsApp : +14343732110 Email: emilyalison691@gmail.com

The sales, service, and finance guys were all great!

Autonation CDJR Spring has been top notch throughout my ownership experience. So much so, my family has bought 3 vehicles from them. From Erik and his sales staff making a wonderful buying experience to Kevin and the service technicians taking great care of my Jeeps, it has been a pleasure working with this dealership!!

Since buying my car at this location I have found that the service department has been one of the best I have had to ever deal with. If you have questions or concerns about your vehicle they either have the answer or will find it for you and get things set right.

Excellent experience with Auto Nation Spring. Phil Gibson was great to deal with and followed through on all details before and after the sale. Excellent customer service--- found the entire experience very positive.

From the moment I walked into the dealership I was treated like a human being. ERIK GALVAN DIAZ listened to me try to explain my concerns about my vehicle

Hubert was great very quick and appreciated time management

I had my Ram 2500 in for service and dealt with Sally. Sally was able to answer all my questions and professionally handled all my service needs. I'll make sure to ask for her the next time I need to take my Ram in!

Zero stars. Blatant disregard for caring for our vehicle, and then proceeded to blame me and charge me for their lack of care. I brought the vehicle in for a water leak in the sunroof. The vehicle sat in there lot for weeks, and they did not care to cover it, and proceeded to charge me for the hours to remove seats and carpet and check electrical after it was flooded during a rain storm. Spoke with service manager; absolutely no empathy. Spend your money elsewhere.

I have been taking my truck to this particular Auto Nation, since I purchased it in 2016, though I’ve had several mishaps along the way, I must say the service providers have been diligent in their efforts to rectify the situation. My recent visit was quite pleasant. I went in for an oil change, and it was done in a timely manner and I was on my way😀

Excelente atencion y amabilidad. mucho profesionalismo y estamos contentos con la adquisicion de la Ram 2500. Gracias

Pierre was a great Service rep for AutoNation. He was friendly easy to talk to and above all else honest. He was always in communication with me and I highly recommend if you need service go to Spring's AutoNation and ask for Pierre.

Micaela in service was amazing as always. Mechanics left an error message unresolved and I had to return to have that fixed. I return for all my service there because of Micaela.

So I was looking to buy a wrangler found the one I wanted had to ask and call 4 different people for a credit application finally was sent one filled it out and the sales associate Whitney Camden just up and disappeared won’t return phone calls or emails until days later if she does ever return anything. Still have no idea where I’m at in the approval process or what I’m qualified for. Mind you this was over 2 weeks ago. I even called and asked for a different sales person to call and help me and nothing. I will be using a different dealership just because of Whitney. I even was gonna put down 12 grand on the cost of the jeep but since they didn’t want to call or do their job I’ll be going elsewhere.

Still great service. Jonathan and Renee were very helpful. When I discovered that my tire key was missing after the service Jonathan went the extra mile and searched with the technician until found. They offered to order a replacement but I was going on a trip so finding it before I left was a good thing. Thank you

We had a very good experience. Friendly, helpful sales person, Raymon Turner, and a good Finance Manager, Eric Luna. I would go back.

This place is totally untruthful and a fraud First I’m told I would receive a free radio for a 2018 Grand Cherokee after initially taking it there and being told they wouldn’t replace it. I took the radio out myself and then I get a call that they would replace free of charge. I take it back there for another inconvenience of my schedule and they keep my Jeep for 6 hours only to call and say they aren’t replacing it because of a crack in the radio. Total bs from them and service advisor (Fred). BIGGEST JOKE ON THE PLANET. THIS PLACE HAS WORST CUSTOMER SERVICE EVER. KEEP DRIVING PAST THIS PLACE

Cars are overpriced

Hubert Steen took really good care of me and my wife with the purchase of our new 2022 Ram 1500 no hassle or forcing any unwanted add on, we will be back for our next car purchase there.

Only dealership we found with a variety of new inventory. Go see Phil he was great!

I have purchased 6 vehicles from Spring Dodge (AutoNation). The last vehicle I bought was a 2020 Jeep Grand Cherokee. I purchased a warranty and oil package as part of the sales pitch from the finance guy. My payment went up due to the purchase, but they did not give me any information on these and when I went to get my first oil change, it took an act of God to get them to honor it, as it was never "updated" in their system. Since then I have been to 3 oil changes. Not once have they performed all of the tasks that have been checked completed. I know this because I had a leak in my back drivers side tire the first time I took the car in. Even though "rotated tires" was checked on the list they gave me, the tire on my back drivers side was still the low tire (I took it in later that day to be plugged). Recently, on my 3rd oil change, once again my tires were not rotated, but the gentleman helping me kindly informed me that I needed new tires, at a sleek price of $1400 (buy 3, get 4th free). Obviously I laughed. This vehicle has 24,000 miles. If it needs new tires already, we have bigger problems. I kindly reminded the fellow that they haven't even rotated the tires that I've already paid for so why would I buy new tires from them for them to neglect. They also tried to sell me a deodorizing package for $140. I cannot fathom how this company has gone downhill this much, but I will NEVER purchase another vehicle from them. Buyer beware, they do not honor they extras they sell you.

I had a great experience with Whitney Camden. she was attentive and communicated throughout the entire car buying process. Probably one of the best people I have dealt with regarding keeping me informed, and I have bought over 20 new cars. Great job Whitney!

Drove 4 hrs to this dealership and my experience was Amazing! Customer service was great and my salesman Billy Jones was amazing held up to every word! My deal was done almost all online or phone conversation which was very convenient and hassle free. I will definitely be checking out this dealership for my next car purchase!

They charged me $189 for a test and didn't even fix the problem. Erik is a scammer that's wants to get the most money outta people.

I had an appointment for an oil change on a Saturday. I was early but service checked me in almost immediately. My tech was very friendly, professional, explained everything very well and took great care of my car. My service + tire rotation took about 35-40 min. There was no trace that they were ever in my car. In other words they DID NOT MOVE MY SEAT! Thank you!!

I made an appointment for my 2020 Jeep Rubicon It needed an oil change and to have it checked because the water got into the passenger side every time it rained .. Erick Galvan was very kind from the first day he explained everything to me in detail and kept me up to date on the process of my Jeep he also helped me with the rental of a vehicle his service was excellent not to mention that he speaks Spanish and answered all my questions I recommend him 100%

Horrible experience! Purchases 2 vehicles both were defective after driving off. We were told to schedule with service so they can take care of it. Service is backed up like 2 months. Once we were able to get an appointment they tell us we didn’t have a loaner so I had to cancel it. I get a call later stating we actually and to take the vehicle in within 30 mins!!! Unorganized! The second vehicle started to LEAK OIL!!! I notified my sales rep but of course after it was sold they’re not responding. I tried to switch the vehicles for the appointment since the leaking oil is more important. But they will not let me use the loaner they had scheduled! Purchased warranty on both vehicles but it’s just a waste of money. DO NOT PURCHASE HERE!

Fast service and Kevin is always a pleasure to deal with.

My first muscle SUV Dodge Durango 3.6L, make me feel speed and powerful.

The best dealership in town. I went around 8:30 pm and they help me with the buying process. I got a great deal and process was fast and easy. I recommend Tomas Castillo for great deals. Keep doing the great work and thanks again for best deal.

Service took 3 hours just for an oil change ridiculous won't come back ohh and had an appointment

Have been waiting for the Toyota Tundra for 3 years, put money down in Oct and was told it would be here in Mar. The dealership has no clue when they will see the hybrid Tundras. I started researching other trucks and fell in love with the Ram 1500s. I found the one I wanted, a 2022 Laramie 4x4. I absolutely love it. I am very impressed with the build quality, materials, and finishes. Highly recommend RAM Trucks, AutoNation RAM Spring, and Brian McDonald!

I worked with Toby Driver he helped me find the perfect vehicle for me and my three children while also allowing me to stay near me budget! Thanks for all your help.

I had such a great experience at AutoNation! I was in the market for a specific vehicle and as soon as it was available I was notified. Tomas made the buying process so smooth and had great knowledge about the vehicle and all the specifications. So happy I was able to get my dream car. Thank you so much to Tomas and the team for all their help!

I should be honest and open for the sake of others. I was cheated with my vehicle. They tried to hide its issues, then had the adaucity to tell me it was certified when it wasn't. After taking it to the service department (it took over the time I had to return it to get an appointment) and finding out how many error codes they wouldn't let me return it (even though I had it for less than 30 days). I took it to the manager and they pointed fingers at me. I am a teacher and can't afford a bunch of repairs on a car I just bought.. I haven't bought a car in a long time and I had never heard of AutoNation. Wish I never had. Don't shop here.

Excellent service.

While waiting to finish up the buying process they allowed us to take a empty room so our girl can nap. As a parent this is pretty awesome if it wasn’t for a quiet room this girl probably wouldn’t be napping and be super cranky, thank you Elvis for the awesome service!

I'm glad I went here.

a DISHONEST service e department

Always an excellent experience. From the moment you are greeted and they take your vehicle to completion of the job. The service advisor keeps you updated about the process and progress of the job. This time as some others times before Service advisor Stacy Camp was amazing… thank you Stacy

Agent Robert white did an amazing job he did all things possible we couldn't thankful enough to all the help he did for us.finance manager is amazing as well very nice person and professional I am looking forward to do more business transaction with this dealership everybody is friendly and always have smile on their faces. Alvin canilao Actual client

I just rode up without a schedule however I needed an oil change. Stacy made it happen. Thanks

My experience here was indeed awesome. I transferred my car here from Helfman dodge (river oaks) because of there service. Autonation handled everything above what I expected and also got my vehicle back to me in less days then we expected.

I saw the truck I bought online while headed home from a day of unsuccessful dealership visits. Pulled in to Autonation and the truck was sitting right out fron I the office. We were met by a salesman as soon as we walked in who despite doing other things, stopped to take care of us. Went for a test drive within 10 minutes of arriving. As soon as we got back to the dealership started the paperwork and an hour later got the keys. These guys know what they are doing and work with everyone. 10/10 recommend!

One of the best car buying experiences I've ever had (definitely the best used car buying experience). Everything was as promised, a fair deal, no haggling & no 'used car salesman' games.

wish it didnt take 2 days and 3 hours a piece to patch one tire and replace another

If I could give zero stars I would. Suffice to say: if you would like to pay to be treated like garbage, this is the place for you!

Well I have to say the sales side is second to none, however the service side sucks horribly! I had to wait 3 weeks for an appointment to have my vehicle scanned and oil changed. When I arrive, guess what the service advisor who booked me(Micaela Barber) was at lunch so I had to deal with someone who had no clue why I was there. So they tell me it will be 10 to 7 days before I can get my vehicle checked out. I was like so I have to leave the truck here and he was like yes. I was like ok I wasn't told that, he said they also wouldn't have a rental until mid May. Seriously wtf is going on over there??? So then I ask if I could at least get my oil changed and he had to get the Lube advisor lol. That guy tells me no because they weren't ready for me, I'd have to make an appointment for that. By this time I'm furious, I can't get my truck scanned or oil changed that I booked 3 weeks ago!!! He finally said if I bring it back at 3 they could do it. So needless to say my day was shot because I had to come back at 3. I will not b3 back here for service and I will not recommend anyone to go there either

We went into Auto Nation to try and replace my wife’s truck on Saturday afternoon. We only found 1 truck close to what she liked, however it was the wrong color. Our sales person Billy Jones actually sent us to go have lunch while he drove to different Auto Nation location where he requisitioned the truck with the options and color my wife wanted. Upon returning to Auto Nation from lunch Billy showed us the truck and my wife was sold. After a quick visit with finance, who beat our credit unions rate we signed the papers. The truck was serviced, detailed then delivered to our home the following Monday. Couple this service with the additional 100k mile warranty we purchased at an affordable price and we have a slightly used truck with an amazing warranty purchased from a reputable company that offers exceptional service.

The service appointment was great! They took me right at my apt time and my man Pierre was super helpful and very friendly. He made it very easy for us.

Good service and great maintenance department

My experience here was nothing short of amazing. Mateo was my salesperson and he did everything to make sure my process was optimized. He went above and beyond to ensure that I was taken care of. I had a rental car and he even helped me take it back. Great conversation with him on the way back and he became a friend and trusted advisor. Check them out and ask for Mateo. You will not be disappointed.

Very helpful in buying new vehicle.

awesome car buying experience. from the sales person to financing. Very happy with the service I recieved. also got a great truck in the process

This is the third vehicle we’ve bought from this dealership. They are always professional and extremely helpful ! I will continue to purchase my vehicles from them

I Love my new car and my sales person Katerine was great!!

I went to purchase a new vehicle that I had spotted online. Everything was going smooth until I hit the dreaded finance department. Why is it that every time anyone purchases a vehicle they dread finance? I’ll tell you why. They manipulate the numbers in there favor as a bait and switch. I am not trying to toot my own horn but when you come at me with an interest rate double than what I have ever had when I know my credit is great it’s insulting. I was the last person in the dealership and I had to literally fight to walk away with my truck. The finance rep has to play like he’s fighting to get me a good rate when I know darn well he’s not doing anything but filling his pockets. It could have been way smoother. Your sales rep Antonio was fantastic but finance needs some work. I waited patiently to purchase my vehicle to literally get into finance and have the worst buying experience. It’s a shame that people have to go through this to buy a vehicle. This is the first dodge I have purchased and definitely a bad taste in my mouth.

My issue is with the service center, I was quoted 5-7 days when I dropped off my car, thinking this was the total amount of days it'll take to fix... no problem. HOWEVER, I did not receive any updates on my vehicle unless I called. And I called MULTIPLE times until I got a reply. Only to find out 6 days later that those initial 5-7 days were just waiting to be assigned to a technician. I was nearly $700 in rental car fees at this point, and there were no loaner cars available and I didn't even count on them reimbursing me. The service advisors were always courteous, but I took my vehicle to another dealership for servicing. With that all being said, I do NOT recommend the service center.

Great place to purchase a car. All people are friendly and they seem to be there to help you. Thanks Autonation! James and Ignacio were the best!

Toby was my sales consultant and he was awesome! He went above and beyond to get me into the car I wanted. The vehicle I wanted was at a different dealership and Toby drove us there! No hassle. Great time. I recommend coming here for a vehicle.

Due to supply chain issues with car parts and inventory I had to order a Jeep Wrangler. The salesman (Hubert Steen) did a great job over the 4 months keeping me informed of production timing, shipping, and location of car. I love the car and the staff was great at the dealership. Very happy and would highly recommend them.

This Dealership is very detailed oriented. They leave no stone unturned. I do no regret making my purchase with them.

Stop by and ask for Hubert Steen he will take care of you looking for New or Used vehicles

Our sales person Elvis was friendly, knowledgeable, thorough, and not pushy at all. Mario and Carlos were awesome going through the financial aspect of the purchase of our car. Everyone one was really nice and friendly!

Anthony Longeway was a Godsend! I was selling my deceased husband's car and it was very emotional for me. He made the process easy, kept me in conversation and ensured I had a safe ride home.

Great service from Erik and his team on our SRT!

Fred from Auto Nation is absolutely awesome. Thank you Fred.

Pierre Broughton Jr was the service advisor that was assigned to me for my vehicle repairs. Pierre made this process very simple and enjoyable and kept me informed on a regular basis of the progress that was made as well as any other issues the service tech encountered during the repair. I can recommend AutoNation (Spring) and Pierre for any service requirements you have for your RAM.

If you are looking for any CDJ vehicle, the amazing staff at Autonation Spring can find it! They go above and beyond! Tim and Vick are the best! Give them a try!!

Great selection & has the best salesperson that we have ever had! Go see Victor Page!

I told the Techs about the problem we were having with our 2018 Ram. They listened to me describe what was going on. They fixed the issue and now all's good. Staff was courteous, professional, and polite.

fast service like it

One of the best buying expereinces that I have had in a long time, the deal was better than I expected.

I worked with service advisor Fred to get my radio repaired recently. Despite a bit of confusion initially my appointment went fairly smoothly. I was a bit disappointed that a broken cargo panel was not covered under the Platinum warranty I purchased. However I believe this is a known issue and will reach out to the manufacturer. Overall it was a great experience and my main issue was resolved quickly.

Stefan helped me out, very professional

Sallie is the best! Fantastic service and great pricing

Rene was straight forward and direct. Respect that.

Great service, very helpful, and honest. Special thanks to Brian Dixie for helping make our Jeep dreams a reality.

Service Management is horrible at the autoNation I 45 Spring Dodge. How they become managers is beyond me. Words can’t describe the lack of Professionalism.

Overall, it was a good experience. Not as of a “professional” environment as a usual dealership (which I liked). Went for the lower price that was advertised for our vehicle, but there was no lowering the price on our particular vehicle. The finance department was actually a quick and easy process as well. Only negative thing I would have to say is they didn’t offer much for the trade in. KBB had a trade in value range 4-5000 higher then their absolute highest offer. All in all, great dealership, great deals

What can I say! Mr. James Duvalle (I think that's how you spell it!) Is beyond amazing! I shared my story with him and my desires and he was the most honest and forward salesman I have met! He was patient with me and he went above and beyond to meet NY needs! Autonation it's guys like James that's a keeper! Great Customer service and a wonderful personality! Make sure you go see him! He will definitely take great care of you

worst service department I have ever visited. no call back for 10 days then just left a message. Never followed up. Denied my warranty but is clearly not trained on their products and their warranty. use buy buy my cars (5 total) when it was spring dodge, I guess now Autonation is so big one customer makes no difference

I brought in my Jeep Grand Cherokee concerning a recall notice. Pierre did a great job of handling my car. It was done quickly, and we were so happy!

Pierre was a very knowledgeable service assistant. I expected more communication. My truck was in the shop for almost a month, a little over three weeks. I only received a message from him twice. Communication is very important to me.

I had a wonderful experience purchasing my new vehicle. The process was stress-free and pleasant. Ken was very thorough and knowledgeable.

Poor customer service. Made an appt to test drive a used SUV, mgr called to confirmed morning of. We showed up at the appt time and waited 35 mins and they couldn't locate the vehicle! How do you lose track of a car that is listed as available? What's the point of making and confirming appts if you don't even have vehicle ready within 10-15 mins of arriving. At least have the courtesy to call before we head there letting us know this situation and offer to reschedule. The sales rep apologized and offered to meet us at our preferred location but never called back. Expected better customer service given the reviews.

I went for my oil change & tire rotation but one of the service tech doing the tire rotation mess up the rear driver side lug nut. I was observing him & saw him hammering so hard the lug nut & keep using wrong nut I believe that mess up the lug nut & cost me $80.00 to replace the 4 lugnuts. But my service advisor is great (Rene)

Took my 2500 Ram to get alot of work done, Nathan will diesel services was on point with everything. Great experience definitely recommend the service department!

When first called to schedule a diagnosis appointment, the service person could not find my name and vehicle; in October 2021 I bought this vehicle at this location. The following day I called with the information requested, vin#. I had concerns when the service person told me their records indicated the vehicle was on some else, a company. I then drove to the dealership. Finally your record was fixed. After all this, a schedule was made. The service department was not able to find the safety issue; vehicle at slow speed staled twice.

The service dept took great care of my suv! Everything was done in a timely manner once my car was looked at.

DO NOT DO BUSINESS WITH AUTONATION!!!!!! We purchased a vehicle from Autonation, a 2016 Colorado on 03/09. They have a 5 day return window, the car we were sold was having issues with idling when coming to a full stop and stalling on the highway (huge safety issue). Seeing as how they have a 5 day return window, we asked the sales person, James Del Valle, to start the process on returning the car. James stated that it wasn't necessary and that he would have his service people fix the problem (idling, and old windshield wipers). The car was kept 3 full days and it was returned with only the windshield wipers fixed. One day after receiving the car, the stalling issue is still present, we asked to return the car as they did not fix the problems we had. James said we can no longer return it since it's been over 5 days. Horrible dealership, horrible service, and worst of all, they're extremely dishonest. STAY AWAY! GO SOMEWHERE ELSE!

Great customer service!!

Very helpful team, and large selection of vehicles.

Wait time to long just to ch ck my car 2 weeks we don't have another vehicle battery went bad car is not even 2 years . Horrible I can't make it to work .

the service advisor was friendly and attentive to vehicle needs.

Buying experience was good and service is excellent when you make an appointment.

The only reason they are getting 3 stars is because they did fit me in. But besides that it was horrible. I pulled up waited a good 15 minutes for an advisor to come talk to me. Dropped off and went back to work. 4 and half hours later I called just to get an update and was told it would be another 30. This is the part where I was like ok umm is there anything wrong with you, you know they typically tell you A, B, and C need to be done. Nope nothing okay we see you when you get here. Once I do get there my advisor is no where to be found so some other guy helped me and he was all kinds of confused. Very disorganized I should have went back to Autonation Katy.

I would like to give a big thank you to my salesperson Bobby Becker and Ignacio Victorica in financing, for going above and beyond to make it possible to put me in a new vehicle. I went in on Friday sat with Bobby for a while and we couldn’t get to a number I felt comfortable with. I left thinking I’ll try again in a few months. Turns out Bobby never gave up, he kept working on it with Ignacio, when Monday afternoon came around, they had done it and I was driving home my new Jeep Gladiator. I will be sure to recommend Autonation to everyone I know who’s looking to get a new vehicle.

Have bought all our cars from here. Won’t go anywhere else

Worst experience ever from a Service Department. I do no recommend.

Just had Our Oil Change on Our Diesel Truck. Nathan in Service is Definitely One of The Best People To Deal With

Horrible experience with this service department! Dealing with many different car dealerships for over 35+ years, with many different manufactures, I've never had an experience like what I went through with this service department. They had my car for almost a month. Was returned to me in an unbelievable condition, no where near the condition it was when initially brought to them to address the problem. To add insult to injury, when I went to pick up the car, because they "couldn't duplicate the drivetrain vibration, or even know where to start to find the problem" they tried to charge me for an oil change and alignment, which I never gave them an approval to do! Incompetent would be a compliment.

They had good inventory. Salesman was very helpful as this was my first Ram truck.

I had a tire with a nail in it and brought it in to be repaired. They said it was not reparable and would swap it out with the spare. I picked it up and immediately noticed the spare was still the spare. Nothing had been done! So I waited almost an hour for them to “expedite” things to make it right.

My experience at Autonation Spring was one of the best experiences I’ve had with a dealership service center. They are friendly, they are efficient and they do what they tell you they will do! I recommend them with the highest recommendation!

I've NEVER had a dealership (especially the one I purchased my vehicle from) tell me they're NOT going to work on my vehicle! I take my truck into this location because I felt I was having some electrical issues. (This isn't the exact location I purchased from but the location on North Freeway doesn't do repairs any longer and they never notified their customers of this) so I drop my truck off at this Spring location and was told it would be 7 to 10 BUSINESS days before they could get a tech to look at it. In the interim, I called to get a status update. Their phone system is garbage. It sends you through all these prompts just for no one to answer. I had to go through the sales prompt to get to service where no one answered. Left a message and my service rep never called back. When she finally did I was told it still hadn't been assigned to a tech. On the 9th business day (the 13th day of not having my vehicle) I get a call I forget the time but it was before noon. (I have the message saved) they don't open till 9am so after having my truck 13 days it only took a couple of hours to tell me your NOT going to work on my truck. Not here's the problem this is what it's going to take to fix it. Or there are some other issues if you would like us to proceed then this is what will transpire. No! She just told me that there was a leak in my third break that my amp for my music was draining my battery and because of the aftermarket music they weren't going to work on it. Not that they can't. They weren't. I've had aftermarket music in all my vehicles and have never been told this. It is professionally installed. I took my truck back to the shop I had the music installed at and they checked every thing being that there is a lifetime warranty on their installation and they found nothing wrong with the install. Tested the battery and alternator and it was good. This is the second time I've felt with this location. The first was unpleasant also I didn't even leave my car. Also when you schedule online they have you feel out this form stating everything you want done and have problems with but when you get there they don't have it the info. Don't waste your time they're going to ask you again anyway. AND normally when I take my vehicle in to the DEALERSHIP ,not matter what I brought it in for they do a multipoint visual inspection. Top off my fluids and in most cases wash it. None of that here.. I will just take it to texan dodge from now on where my deductible will be $50 more.

The best car buying experience we have ever had. Jason was proactive with all communication and exceeded our expectations at every turn! Will buy from AutoNation again!

I had Billy Jones as a salesmen when I Went here to buy a 2500 ram and everyone was very well informed and very polite and the whole process was easy give them a 10/10 wonderful experience

They are awesome here.

I will never take my car to AutoNation in Spring again. Our car started running very rough and a check engine light came on. I used an ODB2 reader to read the engine trouble alarm that said we had a misfire on cylinder 1. I assumed it was the spark plugs so we had those replaced (not by AutoNation). Replacing the spark plugs did not work so I decided to take it to AutoNation as they should be the expert in all things Dodge/Chrysler. Their first attempt was to tighten all of the air hoses and that would cost $350. They called us after a week and said we could come and pick up our car. Came to pick up the car and it literally died in their parking lot. No refund. They said they would need to take a closer look. They got back to us later saying that we had a cracked head or a bad gasket and that would cost $3,500. If it turned out to be a bad gasket and there was nothing wrong with the head it would be significantly cheaper but they wouldn’t know that until they took everything apart. They ended up replacing the head and we picked up the car. Everything looked to be running fine on the way home. Parked the car for about an hour and then went to drive again and the exact same problem occurred. Still showed a misfire on cylinder 1. Keep in mind they replaced the head on the side of the engine that does NOT have cylinder one, even though this was the error from day 1. Called up AutoNation and they were very sorry/embarrassed and they would take another look. I asked to see the cracked head but they were not able to show it to me. I still do not think the head was cracked or needed replaced considering the car had the exact same issue. It took quite a while this time and getting a hold of someone to talk to about our car was getting VERY hard. It would go longer than a week and we would be leaving voicemails for someone to call us back. EVERY time we would call somehow our service manager was away. He would never call us back and later admitted that he wasn’t wanting to talk to us because he didn’t have anything new to tell us. Well when you are without your car going on 2 months no news is still news. They finally determined the new problem and we were told we had a bad fuel pump. They said they would take 20% off of the service because of the previous errors. After this we went into another cycle of getting no responses. We would call and call and no one would answer or our service manager would not call us back. Three weeks went by and we were finally able to get news that the fuel pump replacement did not work. We were told they didn’t want to talk to us because they didn’t have good news. They wanted a solution before talking to us. Again, in this case I would rather have that news then be wondering when I am going to get my car back. They let us know they were now going to put a lead technician on to look at the car. I am not sure why this wasn’t done after the first two solutions didn’t work. After this we asked to talk to a manager. He put priority on our car, finally, and they were able to determine there was a broken spring valve in cylinder #1. The cylinder that had the error code from the beginning. We were told they were going to take care of this issue and there would be no cost. It took a couple more weeks, car was with AutoNation for a total of 4 months, but they fixed the problem but we were told we had to pay for the fuel pump. I argued but after four months I just needed my car back and I don’t feel like they stuck to their word. We are a less than a week in but the car seems to be fixed. The car smells terrible now. It smells like underneath the engine. That could be because the engine cover was left in the car and not reinstalled as we had to do that ourselves. Very poor customer service and instead of finding problems they just wanted to replace parts based on a very quick inspection. We are roughly $5000 in the hole for them to experiment on our car.

Unhelpful staff, long wait times for oil changes even with an appointment I waited four hours while I seen they took people before me. Won’t be coming back to this location better off doing the oil change myself

Customer service was amazing but they overpriced my Jeep but it end up being worth more in the end so I’ll let them slide hopefully next time they’ll have better deals for their cash paying customers

Fast and easy!

Scheduled oil change, service was good and they got me in without any delay.

Would give 5 stars but had to wait over a week for my vehicle to get looked at and with warranty and all nothing was covered ultimately my car was repaired just some small things and also Micaela in service gave me GREAT service and updated me about my vehicle

Good place to go

I do not recommend this dealership in any way or form. Always note if a dealership wants to help you, they will. I always have to help my friends and family negotiate so I’m very familiar with how dealers work, & This dealership does not. DOES NOT. Help. Andrew was the rep they placed for me. So y’all just be safe before making yalls round over to this store. I usually ignore the bad reviews but I shouldn’t have in this situation. Just a heads up that there is a ton of other dealers out there that WILL help you. Cause I am currently sitting at another dealer getting a better car than I had chosen at this dealer. (More expensive) God is good. People are greedy. Always low ball the down payment, this will show you the real amount of help they are willing to give.

I was a first time buyer! Katie helped me find the car I wanted she walked me through everything I needed to know great customer service Katie. the finance guy nacho really worked with me got my entrest rate down could not be more happy and so far I love my new car....thank you guys for such great work

Went in for oil change, tire change, and ask for them to look at my headlights (high beam seems low- dim). On issue with headlights I was informed I would have to leave truck there for 10 days because of back logged. Ask if light were adjustable and told not sure but don't believe they were. After a Google search later in the day I found out that they were. Soon as I find a place I can do the adjustment I'll be doing that myself. Oil change and Rotation was no problem, and they caught and transaxle leak that was forming. Unfortunately because of back log they suggested I take it to a different dealership to get fix. I really appreciate the honesty about that and reason why they got 4 star rating. The knowledge about the headlights was reason why they didn't receive 5 star. It is unfortunate they are back logged because I preferred sticking to dealership I bought from

excellent service from consultants. Thanks

Dropped the truck off at 8am for oil change and state inspection. At 12pm I start calling for a status on my truck. No answer at the service desk. Called several times with no answer. Finally around 1:30pm I get someone to answer. Of course, I will call you back. Nothing for another hour. I call in again. I will call you back again. Not sure how they have a computer system tracking everything yet know nothing about vehicle status. So final get a call back. The truck has been done you can come get it when ready. I thought I would have received a call when it was done and not have to chase them for updates. Second issue. They say the battery is ok. The next morning the truck will not start. Take the battery to Advance and has a bad cell. Literally the next day after the inspection and supposedly tested ok. Of course, 800 miles passed the warranty.

Will never purchase another vehicle from AutoNation. Deceptive trade practices. Amount financed should have been $47,000. Documents were rushed in front of us to sign and not until the end of signing did I notice an extra $2000 had been added. Plus they kept adjusting the interest rate. So regardless of the purchase price and interest rate I had negotiated with the sales person, the finance guy added and adjusted both to the benefit of the dealership. I would give zero stars if that was an option. One star is the lowest you can give.

I brought my last 3 cars from Spring Jeep and Dodge .Autonation . it’s the only place I take my cars to get service dependable and honest. I would truly recommend their service department and all my family and friends.

Will never purchase another vehicle from AutoNation. Deceptive trade practices. Amount financed should have been $47,000. Documents were rushed in front of us to sign and not until the end of signing did I notice an extra $2000 had been added. Plus they kept adjusting the interest rate. So regardless of the purchase price and interest rate I had negotiated with the sales person, the finance guy added and adjusted both to the benefit of the dealership. They need to be sued.

My experience was very enjoyable and seamless. Alejandro exhibited stellar customer service and was attentive to my needs as a customer. I would highly recommend this location for your next vehicle purchase.

The buying process was very seamless. I didn’t feel pressured or rushed when making my decision. In fact, I even left to go look at other vehicles and chose to come back due to pricing and my sales person. Whitney showed me the vehicle in detail and we test drove together talking like old friends. You can tell Auto Nation Dodge clearly focuses on customer service and this resonates with their staff. The entire buying process from start to drive off was less than an hour and that was with a vehicle wash and full tank of gas.

Service department took care of me yesterday by getting Maintenence done in a timely manner. Also, I plan to do business here in future to buy cars

We had a great experience from the time we walked in the door all the way thru Finance. It was very streamlined and we didn't have to stay all day at the dealership. Our salesman Aaron was really great!!!

Stay Away from this dishonest dealer!! This dealership is very shady, DO NOT BUY USED VEHICLES FROM THEM, I FIND THAT OUT THE HARD WAY, I BOUGHT A $50k VEHICLE FROM THEM AND THE SUV GAVE ME RED FLAGS 8 DAYS AFTER DRIVING IT OFF THEIR LOT, THEN 40 DAYS LATER THE VEHICLE NEEDED A NEW ENGINE, THIS PEOPLE CLEARLY KNOWS WHAT THEIR DOING BECAUSE THE GUY THAT HELPS YOU WITH CONTRACT HE’S VERY PERSISTENT TRYING TO MAKE YOU BUY AN EXTENDED WARRANTY, IT WAS MY MISTAKE FOR TRUSTING THEM BECAUSE I THOUGHT SINCE IT WAS A VERY REPUTABLE PLACE I WAS NOT GOING TO HAVE ANY PROBLEM THIS SOON, BUT HERE WE ARE AFTER SEVERAL THOUSANDS OF DOLLARS SPENT ON A VEHICLE PURCHASED NOT EVEN 60 DAYS AGO, ON TOP OF THAT IF YOU TRY TO ASK FOR ANSWERS THEY WILL LITERALLY KICK YOU OUT OF THE DEALERSHIP LIKE THEY DID TO ME,, THIS REVIEW IS 100% LEGIT AND IM A REAL CUSTOMER, I HAVE ALL THE DOCUMENTATION TO PROVE IT, SO PLEASE WHATEVER YOU DO STAY AWAY FROM THIS DEALERSHIP…

Stay Away from this dishonest dealer!! This dealership is very shady, DO NOT BUY USED VEHICLES FROM THEM, I FIND THAT OUT THE HARD WAY, I BOUGHT A $50k VEHICLE FROM THEM AND THE SUV GAVE ME RED FLAGS 8 DAYS AFTER DRIVING IT OFF THEIR LOT, THEN 40 DAYS LATER THE VEHICLE NEEDED A NEW ENGINE, THIS PEOPLE CLEARLY KNOWS WHAT THEIR DOING BECAUSE THE GUY THAT HELPS YOU WITH CONTRACT HE’S VERY PERSISTENT TRYING TO MAKE YOU BUY AN EXTENDED WARRANTY, IT WAS MY MISTAKE FOR TRUSTING THEM BECAUSE I THOUGHT SINCE IT WAS A VERY REPUTABLE PLACE I WAS NOT GOING TO HAVE ANY PROBLEM THIS SOON, BUT HERE WE ARE AFTER SEVERAL THOUSANDS OF DOLLARS SPENT ON A VEHICLE PURCHASED NOT EVEN 60 DAYS AGO, ON TOP OF THAT IF YOU TRY TO ASK FOR ANSWERS THEY WILL LITERALLY KICK YOU OUT OF THE DEALERSHIP LIKE THEY DID TO ME,, THIS REVIEW IS 100% LEGIT AND IM A REAL CUSTOMER, I HAVE ALL THE DOCUMENTATION TO PROVE IT, SO PLEASE WHATEVER YOU DO STAY AWAY FROM THIS DEALERSHIP…

Don’t trust anyone at this dealership. The finance guy added almost $4,000 to the original paperwork we signed and tried to get that additional money from our lender. Took over 10 phone calls and threatening legal action to get a return call. Salesperson won’t help or return calls. Do yourself a favor and stay far away from these crooks.

On 12/10/2021 my wife and I purchased a pre-owned 2016 Honda Pilot Elite. The night of 12/16/21 we picked up the vehicle and when got it home, the sunroof would not close on its own. The following morning I spoke with the sales manager, who put me in contact with the service manager about having the sunroof fixed as well as having a few spots repainted that were promised at the time of sale. The sales manager was able to arrange a loaner vehicle for us for 12/27/21, so my wife drove the Pilot back to the dealership from our home in La Porte on the 27th as agreed. On 01/12/2022, we were told the vehicle was ready, so we drove to pick it up. When we got there only half the work was done and there was not even any type of documentation stating what they actually did and why it was there for so long. On 01/27/22, our salesman informed me that he was having to send it back it paint because they didn’t match the color. I guess, at least we didn’t have to drive back there a 5th time… At least not yet. Overall, this has been the WORST CAR BUYING EXPERIENCE OF OUR LIFES!!!! It’s made even worse to be paying a note on a vehicle we drove 10 days of the 49 days since it was purchased. HORRIBLE EXPERIENCE. My wife finally picked up the vehicle on 02/02/22. She got it home and went to pick up our daughter. Leaving the driveway, she rolled down the driver window and the felt molding came out because the tint installer did not put it back in correctly. We had to drive back up there again, for the 6th time, and it was reinstalled. However, the damage was done and it could not be properly repaired, so we are still waiting on a new one to be mailed to us.

Customer since 2013, all car service there, Excellent Service, specially Rene and the salesman Diego.

Overall, a nightmare of an experience. The only good thing was the sales experience. Bought a vehicle on 12/26/21. Financed through the dealership. No issues there. Had a couple minor issues with the vehicle covered by the 90 day vehicle warranty, tried to bring it in and they said it would be a week before they could even look at the issue. Okay, no worries. I’ll come back next week. Come back the next week. Finally decide to drop it off. It’s now been almost a month. Poor communication from the service department. They’ve been telling me for over a week that it should be ready. I still have no vehicle. Other nightmare of an experience has been with the bank. I get a call that I have a past due payment. I had not received 1 piece of paperwork from the bank. I didn’t even know my account number. Can’t get anyone from the bank on the phone. Can’t get anyone from finance at the dealership on the phone. Overall, not a great experience. I will not be purchasing another vehicle from here nor will I ever get my vehicle serviced here again. Also cannot wait to refinance my loan with a better bank. Would not recommend doing business here.

Brought my Jeep in for minor warranty work. Made an appointnent over the phone. I arrived early and was greeted immediately by a Customer Service Rep. He had already checked to see if they had a part available and they did. He said they usually plan to order parts and have the customer return another day but he wanted to take care of everything today if he could and spare me from having to come back for the minor repair. He estimated 1 hour to complete. He took my vehicle right away and directed me to their waiting area which is very nice. Twice he came in to let me know the progress - had to work with the shop to move mine up in the queue. The second time he came in yo tell me my Jeep was ready - and it took just 45 minutes starting from when I arrived early. Excellent experience.

Compré mi jeep gran Cherokee l ahí el vendedor de lo mejor, nos explico todo el proceso y lo hizo ver muy fácil, el personal de financiamiento igual de profesional todo fue muy fácil y rápido Yamil Guarascio es el nombre del vendedor 100 % recomendado es una eminencia en las ventas

We recently purchased a GMC Canyon from AJ. He was wonderful to work with. We live 3 hours from the dealership so AJ called us on FaceTime to see the truck & even got on the ground to show us the under carriage. Communication was fantastic & the drive took longer than it did to make the deal & sign our docs. I highly recommend AJ & AutoNation Chrysler Dodge Jeep RAM Spring!

Excellent service, will consider for another purchase .

I had a wonderful experience from the time of my online inquiry answered by Andrew to the time I showed up to the dealership in person where I got double the assistance from Phil and Andrew. They went above and beyond to get my trade and put me in my new ride. Thank you Joe for also getting me financed and on my way. I definitely recommend Auto Nation when wanting to find a fair trade and a good deal for a new vehicle as well, my experience was definitely a smooth transaction. However, it did not end there, both Andrew and Phil both helped sink up my CarPlay, programmed radio stations including Elvis the King, & mapped my important locations. That was the finishing touch & now they have a customer for life I said good by lady liberty and hello Bullet.

Mario is the best and got me in my absolute dream mobile! Thank you so much for making my dreams come true! Thank you for such a quick and smooth transaction!!!!

The Service Department accommodations are not the best. I wanted to return my vehicle as a follow-up for work they had done and I was told it would be 7 to 10 days for them to diagnose and service my vehicle. They actually recommended that I consider the locations in Katy when I reside in Montgomery County very very inappropriate ⭐⭐

Zero stars. Blatant disregard for caring for our vehicle, and then proceeded to blame me and charge me for their lack of care. I brought the vehicle in for a leak, they did not care to cover it, and proceeded to charge me for the hours to remove seats and carpet and check electrical. Spoke with service manager; absolutely no empathy. Spend your money elsewhere.

The service department has no customer service what so ever! I had to take my car in during to I needed tires and when my wife bought the car she got the tire protection on the car and she purchased the car at a different Auto Nation bit we recently moved but we can take the car to any Auto Nation. When I first tried to originally book the appointment and tell them what's going on, they seemed confused on how to handle the matter and kept bouncing be between the service department and the parts department. After a half an hour they were finally able to figure it out and had to order the tires and book an appointment. When I showed up to the appointment they had no clue why I was here (and the car isn't a Dodge,Jeep or a Chrysler) they service advisor was rude from the start and had an attitude like what are you doing here with another brand car. She tells me the tires have not been ordered and kept trying to point the finger at me like I'm in the wrong when clearly someone made a mistake and they wouldn't own up to it. One of the good reasons why we will never get a car from Auto Nation! And never buy a Dodge, Jeep or a Chrysler!

The continue to do illegal activities

Okay so I don't usually rant/complain on Facebook, but this should be known to everyone and shared across the board... Everyone knows I switch cars like underwear and that's fine and all, that just means I am familiar with the financing process, that being said, I had a buddy reach out to me to help guide him through the process on buying himself a new car as the one he just bought was already giving him problems. Long story short, he located the car he wanted in Spring, Texas at a dealership that my family has done business with since at least 2011 when my parents bought me my 1st car and that is AutoNation Dodge Chrysler Jeep Ram Spring. My buddy called the dealership as he resides in Coppell, Texas and stated he wanted to buy the car and so he did everything remote to get the approval / go ahead to drive down to Spring and pick-up his new car. Him and I drive down same day and get there at around 7pm CST and just happened to see the car and the sales guy getting out of it as we pulled up. He was super nice and had my buddy complete a few documents and then got us over to the Finance Manager to help get this process finalized. Now, a couple of key points, my buddy had stated via phone call, text, and myself to make sure he has gotten the right deal, that he would pay asking price, TTL, doc fee, and he wanted to add GAP. Pretty much the basics. So, we head into the Finance Manager's office (Joseph Delvalle) and my buddy sat down to sign papers. We all know how this goes, and Joseph starts "Okay buddy so you can choose Option, 1 max benefits etc., or you can choose option 2 middle, or Option 3 which is just GAP and a Warranty" and my buddy said "nah I’ll just stick with GAP only" and Joseph replied "Ok I understand" all the while Joseph was being personable and stuff the "Screwing Over" was taking place on his computer screen as he chatted with us about his Off Road Toys and where he would go and his kids and stuff. Anyways, so my buddy and I drive off in the new car and of course he is excited. Some days pass and he gets a letter from his Lender, it stated what additional things he purchased from the dealership, which I thought was cool, and he was mad, they snuck in a $3,500 warranty on top of GAP. So, I look at the letter and it does show GAP for $1,200 and AutoNation Vehicle Protection for $3,500 on the letter from his Lender. I then go through the stack of paper work they give you after you buy a car and to see what we missed or where it shows a warranty and I see nothing not a signed warranty or anything given to my buddy and the $3,500 not listed anywhere, but the $1,200 GAP document is in there, at this point I am pissed and I know this dealership and Joseph have bait and switched myself and my buddy. So then I call Joseph Delvalle (832-818-1573) and question him as to why this was on there and why he did this to my buddy when he said he didn't want it, his exact words I kid you not, "I was able to get a lower rate (talking about interest rate)" I told him, " that is not how finance works, a bank is not going to finance $3,500 more on a warranty just to lower the interest rate that is insane!" now his payment is higher than it should be because you added more to the amount financed. He was like well " let me look and see what I can do and see if the bank will let me cancel it and keep that rate" I then restated " that is not how it works you cancel the warranty and have the loan redrafted and lower his payment down" he said "I'll get it cancelled now" I am not sure why Joseph does not understand that my buddy DID NOT ask or sign for this warranty. This was all on 11/29/2021 2 weeks after buying the car. As I write this it is 12/10/2021 and it STILL has not been taken care of and corrected. This was a bait and switch and fraudulent finance move on behalf of AutoNation and this needs to be corrected. I know some of you will say "Well you can cancel the warranty and have it go back to the loan" well yes of course, but a few problems... 1. He doesn't have the signed warranty document or any info of the $3,500 protection plan. 2. He didn't sign up for it so he shouldn't have to do any leg work as the consumer. 3. His loan payment is higher than it should've been because of this bait and switch by the dealership and now he owes more on the loan then he should. I am open to feedback on this, and I want this taken all the way up the food chain in AutoNation. If anyone knows someone tag them or send them this. I will begin posting it at every dealership. This is wrong and they should not take advantage of people who don't know the "game" of auto financing and buying a car. This is business and someone needs to be held accountable sorry's don't work here. AutoNation, I expect a call from y'all soon 832-764-6087.

This dealership will not honor appointments at a specific date and time for an oil change that I paid up front for when I bought the vehicle. On two occasions I had a time and date set up only to have service manager tell me my appointment was only to speak to a service writer and would be 3 hours or more before they could complete the oil change. I left and paid for my oil change that i had already paid Chrysler for. Stay away from this dealership and never buy the oil change package from them.

I had order a car part which the parts salesman say it will be in the next day. Comes the next day say it’s on back order until Friday. I check in Friday and finally another salesman says the ETA is two weeks away. Can I say race is for this horrible customer service??? Now how bad of a service could you get. Will not recommend this AUTONATION IN SPRING at all!

Nothing I just purchased a 2020 Toyota Camry and it’s been hell ever since that now I have to get a lawyer involved sold me a wrecked car then with bad tires bad tail light and safety issues it’s been in the shop since I purchased it

Micaela and Sally are customer savvy and service knowledgeable. Service was done in the time frame given and well completed. Can't ask for more.

My son was sold a truck that needs the engine replaced. This happened within days of the purchase. They have had his truck in service for three weeks now without any resolution. It is unbelievable that a truck needing a new engine was sold. They are completely at fault! DO NOT BUY FROM THIS DEALERSHIP.

Bought two used vehicles from this dealer in January of 2020. First one, everything went as it should have. Second one, not so much. After waiting almost 9 months to get proper license plates, now a year later I am unable to renew my registration due to a rejected title. Have spent over a month trying to resolve the issue with Autonation, only to be ignored. Now I have an $80k Jeep Trackhawk sitting in my garage that I cannot legally drive! Don't expect any kind of service after the sale!

Sales man. Mike Rodriguez lied Said car is avaliable computer showed avaliable found out they advertised and salesman who work there hide car and bought it and they advertise on site are fake ads and was told to resere car online is bs a gimmick and game drive 40 miles to fall for this scam tactic

It was a pleasure working with Aaron Trevino. He was professional, friendly, knowledgeable and found me a Jeep Grand Cherokee that had almost everything on my wish list.

they were very helpful in my purchase of a truck

This was my first time having work done on my car since my husband passed. Did not want to do it. But the people that worked with me were very nice and helpful. Took me home and came and got me. Long day for me but worked out. Thank you

The buying process was great the sales team was awesome. Lewis Watkins my salesman was very professional and fun. He stayed with me every step of the way. He didn’t try to sell me anything but the car I asked for when I walked on the lot. No pressure. The windshield on my vehicle was cracked I’d been asking about getting it fixed since I looked at the car. I was assured it would be fixed. There was trouble with my financing it took three days. The windshield still wasn’t fixed. Alex the service manager has been very difficult and uncooperative in getting my windshield fixed. He said the window company has no one to install it because the gentleman has Covid-19. I watched him come in and fix windows on Monday or Tuesday. So if he was diagnosed with Covid-19 on Wednesday or Thursday my windshield should have been done before delivery Wednesday afternoon . I asked to have it done Friday prior to my getting on the road out of town as the crack is on the drivers side and illegal. After having to keep calling and going into the dealership my window still wasn’t fixed Friday. Today is Monday a week later. My windshield still isn’t fixed. I still haven’t heard from anyone. If the windshield repair person has Covid-19 I would expect you’d get another company to handle it since he’ll be unavailable at least 14 days. Such poor service from Alex the shop manager. Now that they’ve gotten paid it’s to hell with me. I’d expect better service from a major dealership representing many automobile manufacturers. I’ve gotten better follow through from small mom and pop dealerships.

I scheduled an appointment at AutoNation for my Ram 2500 diesel to receive its 30k Mike service along with a couple concerns I wanted checked as it is still under warranty. Upon arrival the staff was lukewarm at best but I thought maybe they were having a tough day as we all do. I arrived about 11am for my 11am appointment. I was told by the advisor (Nathan) that he would call me by the end of the day or first thing the next morning. No call by evening and I have him until about 4pm the next day before I called to check. I called and was passed around to learn that was his day off and no one else could help me but him. I am sure glad he didn’t quit with no notice or leave to never return! They asked me to call back the next morning for a review. I called the next morning and spoke to Nathan. He said he doesn’t have any tech notes but would go right now and speak to them and call me right back. I gave him 2 hours before calling back. He acted very frustrated that I was calling him back and then complained that the tech had over documented what he had done and began reading the notes. Nathan didn’t have a clue what was done to my truck before I called and it was apparent he had no plans to call me, in my opinion. He stated they couldn’t find anything wrong with my truck for the warranty items, of course. He said the rest would be finished within the hour. I arrived at the dealership about an hour and a half later and asked fir Nathan which they told me he was at lunch and I would (again) need to wait for him to return to get my truck but it was being washed now. I told them I would be sitting in my wife’s car and pointed at it, until he returned and they said he would call me. About 15 minutes after he returned from lunch (I saw him go back in his office), they brought my truck up. I waited about 7 minutes, no call, so I went to him. He acted like he didn’t know who I was when I walked in and commented about my truck. He again acted like I was a bother for him. He gave me the total which I expected to be around $800-$1k but the total was $200 plus range. I asked what they did and he said an oil change. I said how was the air filter and he said I didn’t tell them to check that. I asked if they changed the fuel filter because that pops up on my dash as needing replaced and dings when you start the truck every time. He said, you didn’t ask me to. This isn’t my first time to a dealership as I am almost 50 years old and know what to expect typically. He offered no apology and acted as if this is normal. I said wow a couple times indicating my disappointment but that didn’t phase him. He printed my receipt and I expected at least a thank you for coming in or something but instead it was silence. He handed me the paperwork and didn’t say a word. I walked out and asked for the manager. Jason (I think was his name) came over and talked with me. I explained everything to him and he was apologetic. I explained I am not telling him to get more service, a refund or anything else but just letting him know so he knows what is going on. I explained I will go to another dealer for the rest of the expected work. After getting home, my son, which works at another dealership (different brand) crawled under the truck and took pictures for me to See where they didn’t clean the oil spills off the underbody of the truck. Normally they spray break cleaner to clean off what they mess up but they didn’t. That evening we went someplace in the truck and realized the 12 inch display no longer goes to night mode. Without night mode it is supper bright in the truck at night and I have to turn off the display to drive. I researched with YouTube videos on how to get the mode back on and that now doesn’t exist by following the tutorials. To say I was disappointed and frustrated would be an understatement! It is apparent that it isn’t just a Nathan problem at this dealership. Their service is horrible through and through. I came from Ohio and at the dealership there they take a video and send it to you after they inspect the vehicle. I thought maybe that was an Ohio thing but after going to another dealership to get the rest of the service done, I learned they do it too. I understand why AutoNation doesn’t do it with this kind of service and laziness in doing the right thing. I would say stay away from AutoNation but I did go to Northwest Dodge and had a GREAT experience! Joey rocks as an advisor and the team was fantastic! I will take all my business there moving forward!

The service was great. Friendly works. I had Jordan help me with a oil change. He told me what I need next to be done on my car and gave me the prices. All I can say is great service. I will be back!!!

I had a good experience, the salesman Keith was very nice, I thought I will be going to buy a new car but they brought my car back to life. It cost money but they did a good job

Had a wonderful experience. The service was fast and I got a free car wash! I would definitely recommend it. I’m returning for sure! Thank you so much!

Recall 19v021000 my truck has now been to two shops. Both came back 100% the problem with my truck was above recall. How is it Auto Nations being a ram dealer doesn't see this. Especially since I made them aware. Whats worse is this incident was very close to a head on collision twice because not only did my truck bounce down a main road. The steering was no longer working. I am just glad the shops took pictures.

We had big Jon as our salesman he was the best we came in and told him exactly what we wanted what we wanted to pay and he got it done with no questions asked and had it done in a timely manner I highly recommend big John as anyone’s salesman if you need something he’s your man to go to you just tell him what you’re looking for in a vehicle and what your monthly plan you want to be at and he gets it done for you

Very nice people, they brought me back home, my car was ready sooner than I expected, they even washed my car

Had to leave my truck all day for the simple airbag recall. Should have been

The wait for diagnosis and repairs is weeks long employees are rude and unprofessional!

I had a scheduled appointment at 1030, simple oil change and tire rotation, its 230pm and I still dont have my car back. Same story a few months back when I brought the other car. Going back Monday to cancel all the protection warranties I have. At this rate I can youtube and fix it myself before they even touch my car. Consideration is free you guys don't ever have loaners, so why not atleast schedule correctly. There was no need for me to be there at 1030 if you guys wasn't going to touch my car for 4 hours.

Service is fast and dependable

Had an appointment scheduled for recalls at 9:30am. They had me completed by noon

I recommend them for Sales and service, but not for anything to do with collision repair, they have had my car for almost a month, insurance has paid for repairs, but I cannot get anyone to give me a status report on my car. Everytime I call the lady that answers the phone sounds like Im bothering her.. I will never use this service again just because they have a problem communicating with the customer.

Had a great experience. Quick and easy!

Great customer service. Took my Jeep in for oil change and some repairs. Service department was friendly.

Micaela very helpful and communicative in the service department. Keeping my Commander adventure ready!

I just took my car to do an emergency recall . I had my appointment on July the 20 but a I had an issue with my car because of the recall and Erik did the best to help me out . Erik is the best . He went above and beyond great customer service for me and did an awesome job helping me with doing my recall really fast with an awesome customer service . Thanks you Erik Galvan

Brought the car in for service on June 18 and received a loaner car. They called on June 28 to inform us of the issue with the car. At this point, they claimed we didn't have a warranty. I informed them of the warranty, gave them the warranty company's number, the policy number to confirm this information -- to no avail. The representative was dogmatic and I went back and forth with the dealership about this situation. To further complicate matters, no one in the service department ever called me -- I always had to reach out to them. A very frustrating situation all around.

My experience was 5 Star. Erik Diaz has always been the best at customer service and helping me get a great result out of any situation. He is responsive and informative and a true professional and great at what he does. That is why I always bring my vehicle in to this Jeep dealership because I know Erik will take care of me perfectly.

Toby and AJ are the best. I will definitely recommend Auto Nation to my family and friends.

Soufiane Zahir is a great Sales Associate, he located the perfect 2021 2500 in the color we were looking for, and unlike Parkway Chevrolet Tomball, he didn't add on an additional $10,000 on the tail end and call it a dealership markup due to supply and demand. Go see Soufiane at AutoNation. It is truly refreshing to do business with someone that stands by their word and does not waste your time.

Given a loaner for a little over a week so they could diagnose the continuous problem with my vehicle. Told that there was not an issue in the time frame kept. Following morning after picking up my vehicle it does the same thing and something new. Very frustrated at this point. It’s been a big inconvenience and very time consuming issue. Warranty is due to expire in November and I’m afraid the problem will not be resolved by then. Nothing against the service representative, Jeff, he has been great updating me and very understanding of my frustrations. Don’t know what kind of review is deserved at this point.

As an elderly person that has bought a new truck every 3-4 years I have dealt with many dealers over the years, but I must say that AutoNation Spring has been far and away the best new truck buying experience I have ever had. Professional, prompt, honest, courteous are just of few of the adjectives I would use to describe the people I dealt with when I bought my recent RAM Laramie truck.

Good customer service and reliable auto repair shop.

Juan Reyes was very informative regarding my vehicle. His hospitality makes one feel very comfortable.

30 minute oil change

I took my daughter's Jeep in for a recall and another issue the vehicle was having. My Service Advisor, Stacy was incredibly friendly and helpful. She kept me up to date on the status of my vehicle and even got it moved up on the schedule. The technician was able to fix the issues and the car is running great! Thanks to everyone who worked hard to get the car back on the road quickly.

The price I was charged for a Full Synthetic Diesel Oil Change was ridiculously inflated over the price they advertise on their own website by double! This place will take advantage of diesel owners! Go to any other Ram Dealership! I literally called around and what they charged me was the highest in the Houston Area!!

Help and responsiveness from sales staff and sales management very poor. Rarely returned texts, phone calls and emails. If this dealer had not had the used car I wanted, I would have ignored them as they ignored me.

Most expensive place in Harris, Montgomery, and Fort Bend Counties for a Full Synthetic Diesel Oil change. Stay away!!

Management and My salesman were very accommodating.

Spring's Diesel Specialist diagnosed a problem that 2 other dealerships missed

They were very helpful and made the process very simple and smooth.

We had a brake job completed here and when we went to get our tires rotated we couldn't find the wheel lock. They said it had been over a year (which was false) since we brought in our vehicle and that they weren't responsible for the lost wheel lock. Really? What am I going to do with a wheel lock other then leave it in the glove box?

Had vehicle in for recall notice and made an appointment. Vehicle repair was completed in timeframe stated by service rep

I went to buy one vehicle and by the end of the day,I bought two. Dodge Journey 2020 and Jeep 2021. Service provided by Victor Page salesman, showing and explaining details about what I was looking for I was completely satisfied. Is not the first time making business here but I bought another 3 previously at this dealership. I recommend this place to do business with. Great variety of vehicles to choose.

I purchased a new Ram Truck from the dealership and made the deal over the phone and through email due to living 260 miles away. The deal was made on Wednesday with a deposit put down and I was supposed to pick up the truck on Saturday. I emailed the salesman all the necessary documentation including the drafting information from my bank for the financing. I drove 4 hours on Saturday to the dealership and was told by my salesman to text him when I arrived. To my amazement the salesman was not even at the dealership and never responded to my text. Other salesmen that had no knowledge of the deal jumped in and tried to assist. There was nothing in place for my deal and the dealership seemed to be in total chaos. The poor salesmen trying to help our were trying very hard to piece everything together. They could not find any of the paperwork I sent the salesman during the week so it was like starting over with the process. Long story short, it took over three hours to get everything pulled together and get me out the door with the new truck. I am happy with the deal on the truck but I'm not sure it was worth the total aggravation. Also, I have emailed and texted the salesman after the sale with questions and never received a response! I purchased a vehicle from another AutoNation dealership last year and was very pleased with the experience but this was anything but pleasant.

Awesome, and my salesman was great; I would recommend this dealer to everyone

customer service and willing to work with me on a deal

Our van was diagnosed as a seal leaking from the transmission. They replaced the seals and said it was still leaking. They mis diagnosed the issues on the van and KEVIN Hendricks was determined to try and charge us still in every which way. At first. He would not send all the information needed to our warranty so we had to search for the number and them ourselves. He kept saying he has other customers but our van was already in the shop for a week or so, we had to do his job for him and call the warranty and I had to call him on a 3-way call just so they could get information right. We could not pick up the van to trade it in unless we paid for the mis diagnoses that they did themselves. Thank God that the.dealership we got it from paid it and picked it up. Never going to deal with this shop again.. Will make sure if needed, that I will take whatever elsewhere but hopefully the other dealership will do us right this time with a good running vehicle. There was way too much back and forth just trying to get our van fixed. The shop most of the time, would not answer the phones.

Great staff and great dealership, highly recommend

Was given a run around when my truck would be ready. Was given 2 different days and time that it would be ready and guess what it wasn?t. Honestly don?t think that they even inspect used vehicles before selling them. 2 new tires installed on the rear that do not match the tires on the front combined with a shot upper control arm equals one unsafe truck!!!! Took it in about the control arm and guess what was done?! Absolutely nothing but me sitting there for 4 hours to be told oh he tightened up ?some? bolts that?s what was wrong!!! Nope!!! So now I am having to buy a new control arm and pay some one to change it, oh and buying a whole new complete set of tires also thanks Autonation!!!

Went in to trade my car in for a truck, they offered me decent money for the car and got a good deal on the truck I was getting. Truck was having battery issues but Erik addressed that issue quickly by giving installing a brand new battery at no charge, never gave me issues again thanks

Work with me on my trade in and the price of the new vehicle. Also changed the tires for me. Excellent experience except for the time to get into the finance department to close the deal.

Great Dealership! Have purchased a vehicle from AutoNation Spring and was very pleased with the entire group there.

I made an appointment to get my Jeep no start condition look at. When I got there I was told it would be 5 days before they could even get it into the shop and look at it. I asked if I could just bring it back in 5 days if I scheduled it and was told no I had to leave it on the lot. They have no loner cars or rental cars so this was not an option for me. They don’t care about you after the sale.

Good selection despite the national shortage of inventory. Upfront price was fair, and the salesperson worked to get a better interest rate.

RUN AWAY from this dealership!!! It has been a total nightmare. I purchased a 2006 Jeep Wrangler 60 DAYS AGO, paid CASH, and STILL do not have it. It has been “in service” this entire time. Couldn’t find parts. Kept telling me one. more. week. No manager contacted me. DID get several emails scheduling maintenance (while it is still THERE being serviced). What is going on? Nobody knows. Sure wish I could drive the Jeep I paid for!

RUN AWAY from this dealership!!! It has been a total nightmare. I purchased a 2006 Jeep Wrangler 60 DAYS AGO, paid CASH, and STILL do not have it. It has been “in service” this entire time. Couldn’t find parts. Kept telling me one. more. week. No manager contacted me. DID get several emails scheduling maintenance (while it is still THERE being serviced). What is going on? Nobody knows. Sure wish I could drive the Jeep I paid for!

Mario was a huge help in finding me a vehicle that met my needs, wants, and price range, and went out of his way to make sure I got the vehicle the same day. I could not ask for a better experience buying a vehicle, and will definitely look at buying a vehicle here and with Mario again.

RUN AWAY from this dealership!!! It has been a total nightmare. I purchased a 2006 Jeep Wrangler 60 DAYS AGO, paid CASH, and STILL do not have it. It has been ?in service? this entire time. Couldn?t find parts. Kept telling me one. more. week. No manager contacted me. DID get several emails scheduling maintenance (while it is still THERE being serviced). What is going on? Nobody knows. Sure wish I could drive the Jeep I paid for!

Great customer experience. Notified of all issues and ease of explanation.

I had a 9am appointment for express oil change and tire rotation.. it was part of a package I purchased some time back.. at 10.45 the van was in bay not yet work on.. I them this is taking to long do not do tore rotation that was paid for just do oil change.. it was finally done around 11.15 two plus hours with a appointment is too long... I did arrive at 8.40 so I was there ahead of time..

I had to come back 3 times after buying a pre-owned vehicle to get it serviced. I was told that before purchasing the car that they would NOT sell me a car if the vehicle didn't pass a 100 something point inspection. Turns out I was sold a vehicle with a bad steering rack, unfortunately I was passed my 250 miles warranty. They did fix couple extra stuff that was bad on the vehicle when i was under warranty but out of a month that I owned the vehicle, I probably got to drive it a little over a week. Big Jon helped me out a lot and was really understanding but unfortunately I don't understand how a vehicle passes an inspection with a big problem like that. I leave this dealership with a not sk good experience.

Mario was extremely helpful on finding the right car for my family.

I was told I was getting $15500 for trade. So I said I would make the deal. Only got $14500 in finance office. It was slipped past me. My wife and I said no service contract, windshield protection or paint and interior protection. Told salesman no nitrogen in tires or window tint. He said it was already done. The finance man bumped the rate from what we told on sales floor. We went back to cancel all the extra stuff in finance office. Only would let us cancel service contract. Still waiting for refund to be made to bank so we can pay the loan off. Over 2 weeks now. I feel since I have some dementia, We were taking advantage off. I don't think I would reccomend this place to anyone. I was in car business for 30 years and when I was in charge of finance officers. I fired 3 for doing what Carlos did. Called a couple times for GM with no response. Went there because they had good inventory. Jonathan McGowan was great salesman. So to wrap this up. Don't use their financial services.

They always on the ball...Erik always lets me know was up with my vehicle and if i can't get something done their always cool about doing it another time

No Likes ... Poor communications in service department .... Poor workmanship in shop

they scam you into getting the renegade. beware!

It is ridiculous to sit there for hours like we did to buy a vehicle. Mr. Hubert was our sales person and he was great.

Was helpful and attentive. They always treat you with respect, and have nice attitudes.

The only issue I could mention is just the length of the purchase process, but that's normal across the board. Everyone was friendly and there was no pressure to buy. Mr. Lewis is an excellent salesman, easy going and not pushy at all. I'll be back to buy from him again

Stefan, our salesperson, was awesome. Friendly and helpful, and no hard sell.

Horrible experience with this dealership. Out of town customer. Dealership wanted a non-refundable 500$ deposit to come look at a vehicle I had never seen to “guarantee” it was still there when I drove in from 3 hours away. Spoke over the course of a couple days, informed them up front that I had secured financing from my local credit union, waited until I was on my way 3 days later to inform me that they would only accept a cashier check or dealer financing. Real shady. Asked to talked to someone in finance and “no one was available.” Asked to speak to a manager, again mysteriously none available. If I could give zero stars I would, absolutely atrocious customer service. Watch your back with these people.

Worst experience with a dealership. Ever. Erik our service contact, ill tempered, not service oriented. Third time we've taken the car in for the same issue since February. Kept telling us to driver it another 1000 miles and then come back. Brought it in on a Saturday, made an appointment and was told "that's the busiest day of the week" and apparently they wouldn't know what was wrong by then. Why make a service appointment on a Saturday then? I bought the extended warranty when I bought the car that is supposed to cover everything except tires. Also provides a rental car for the length of time the repair is being done. Erik said it only covers me for one day. did not offer a loaner. So it's still not fixed. Still. Recalls were the reason for the service in the first place. Now the car accelerates on it's own. Without warning.

Marshall my sales agent was very understanding and willing to work with me. He was persistent in helping me find the best deal and was patient enough to bare with as I made my decision. Overall I had a great buying experience and I would highly recommend anyone to this dealer and the sales agent Marshall.

After an unpleasant experience at another local dealership, I visited Auto Nation. I sat down with Victor Page and told him what I was looking for in a vehicle. He was both knowledgeable and helpful, and took the time to help me find the exact vehicle I was looking for without attempting to sell me something I did not want. Auto Nation gave me a very fair price for my trade in, and the financing was quick and easy. I highly recommend Auto Nation for your next vehicle purchase.

Always treated with the best service.

My Service guy was great. I only came in because there is a video of express lane on the website that preaches how fast this service is. I waited 3 hours. Again, its not fault to any employee, its just a little misleading. Giving it a 4 because the wait was fine in that I was able to work with their wifi, the service guy was great and checked in on me.

Exceptional customer service, service agent Sallie Vaughn went above and beyond.

These guys are always willing to help and very nice!

they work with you to get your automobile fix asap they responsible and serious and do a good job

As a person who never writes reviews - good or bad - this is an important message for anyone considering doing business with AutoNation in Spring, TX. Do not waste your time. I was lied to, repeatedly over multiple days, as I checked status on a vehicle which I was told was mine and I signed paperwork. I offered to pay a deposit and was ready to pay full cash price if required with my checkbook in hand for the vehicle to reserve it the day I was at the dealership. It needed to be detailed and some body work completed before it was ready for me to take home. I took them at their word. Apparently this dealership found a better buyer over the week and a half of fake status updates - hoping I would go away, no doubt. I have to assume there was financing or more money involved for them as there is no another explanation. Regardless, this dealership is the epitome of the slimy used car business you always read about. Please leverage my experience and do business elsewhere where there is a sense of decency and doing what's right by the customer - you won't regret it.

Mark Salinas was AWESOME from the time I walked in to the time I walked out. He made everything effortless. I traded my 2019 F350 in and bought a Jeep Wrangler Rubicon. The appraisal was within $1,000 of KBB’s online appraisal. Although we kept Mark there well past closing he never complained and acted as if he just started his day. Thank you Mark. Because of you I will be back for my next purchase. I have not yet received my money from the deal at this point, but it is still early.

Mark Salinas was an absolute pleasure to deal with. He made everything go very smoothly. Thank you Mark. I will be back because of you.

Benjamine McDonald William Clunn are awesome and helpful during the process of purchasing my vehicle.

Much, much better than past experiences. I was pleased with the work. Even the coffee machine was working this time.

I had a 9:45am appointment for an oil change and it took over two hours to get done. Why have a time at all. Never going back.

Came in wanting a hellcat, left with a redeye! Overall experience for car buying process was what I expected. Nothing really slimy from the staff, other than the typical up selling of the warranty stuff that's to be expected. Would recommend!

This was hands down the best car buying experience with the simplest process ever. All staff was very cordial and made me feel welcomed. Quick and out the door in record time.

Kept my car for 7 days but didn't even look at it until the 5th day. Couldn't find anything wrong which meant I was on the hook for the rental car. If you have an appointment scheduled, it shouldn't take 5 days to start the diagnosis, just schedule accordingly so customers aren't paying for a rental or going without a car for unnecessary days.

I purchased a vehicle Jan 4, 2021, got a call back at the end of January asking us to come back in that another finance company had financed the vehicle! So we had to redo ALL of our paper work! Fast forward to today, May 3, 2021 we have yet to receive our license plates!! That’s right, almost 4 months and no plates!! I was told after losing my cool that they were sent to the DMV April 30, 2021!! No explanation!! Requested to talk to the General Manager.......crickets!!! This is our 3rd vehicle purchasing from them, NEVER again!!

Excellent experience, painless process. Mr. Cesar Romero worked really hard to help me get the right price for my vehicle. Highly recommended!

Thanks to Keith in the Service Department for getting my truck back in form. It runs great and he made sure that everything was in good working order. Excellent job.

Nice people.. stacy is #1..

Stacy was awesome and helped with all my needs!!

Oil done ac check said like 3 weeks, not acceptable, done in 2 days elsewhere. No loaners, and I bought a 50,000$ Jeep, think I would get little more help

Amazing experience! Would definitely recommend to any family member or friends!

No one will talk or work with me the only way they can make it right is get a Director or Owner to email me.

AutoNation has first-class customer service and immaculate facilities. Sallie is outstanding, very professional, informative and an exemplary representative for AutoNation.

i had a very good experience,bill jones was very helpful he went out of his way to help me find what i wanted,i will for sure recommend him to anyone looking to buy a vehicle great experience ?

Technician worked on my car , and left it very good ! however customer service was not so good , it was very unprofessional and rude .

Nathan Smith was amazing! We had a great experience with him. Ignacio was also wonderful. They both went over and beyond to help us make our purchase.

We are very satisfied with the prompt, caring, informative and personal care that we got. Our salesman, Alejandro Victorica was very attentive, nice, very professional, and did what it took to satisfy us. We will definitely recommend him. We also had a very good experience with Ignacio Victorica, the finance manager. He is so professional, took care of us and we were out of there in no time. Overall, very satisfied! Ernie & Isabel Lopez

Exemplary experience...very professional staff and immaculate facilities!

I went in knowing what I wanted and where I wanted to be. Talked to the sales associate, Brian Dixie and was signing papers by lunch time. It was an awesome buying experience and I left feeling like I really got a good deal. ?

Fixed everything and then cleaned and vacuumed my car!

It?s always a pleasure dealing with Frederick Erdman, he is very professional polite and knowledgeable service tech. Kept me up to date on progress and time regarding to what was being done to my vehicle. Very pleased with Fred and overall experience.

I’ve never ordered a truck before. They were very helpful through the whole process and made it happen. Love the truck. Thanks guys.

This is my second purchase from this location in 2 yrs and I could not be more impressed. The sales manager Erik, the sales associate Brian, and the finance associate, "Nacho" all did everything to get me to where I needed to be. I would recommend to anyone looking to buy. they WILL get you into the vehicle you want.

The dealership was very professional and was able to get the recalls completed the same day.

Went in for an oil change and Service Advisor Keith Fritz was helpful and got me in and out quick. Thank you for your help Mr. Fritz. Looking forward to seeing you again soon!!

If I could give it 0 stars I definitely would. Took my jeep for a simple oil change, tire rotation and alignment for a 8:30AM appointment and it was not ready until 4PM AND was not fully completed. The representative proceeds by telling me the alignment was done the right way and that it was probably my tires even though they are basically brand new. I had also asked about replacing my wipers which never happened and I had inquired about a defected visor which was also not looked into. The tire rotation you ask? They couldn’t even check the psi on the tires and the jeep felt more wobbly than ever and now the engine is making a weird noise. I’m glad they were able to at least do the oil change the right way. I’m extremely disappointed in the service I PAID for. I purchased my jeep rubicon in this dealership but there’s absolutely no way I’m bringing this vehicle here again for incompetent work done.

Good price on my jeep well worth the 300 mile drive from south tx

The one thing that I like about your associates and service is that I've never had to wait more that 10 or 15 minutes for someone to help me. Your associates are courteous even on their busiest days.

Fast and easy service, loved it. Will be back again for more repairs. Love the coupons also

Excelente servicio y antencion al cliente siempre que eh visitado la agencia pero esta última vez el agente que atendió fue muy hamable y atento excelente muchas gracias

Good service every time and they get my car in and out.

Juan Reyes was very professional and seems to enjoy customer service.

Items signed for have not been provided to date. The finance Representative never replied to emails asking who the final creditor was so I could put them as lien holder on my insurance. Sales avoided text, emails asking about the spare key which I signed as part of the agreement. After several days I had to contact the Sales Manager who assured me the key will be provided and had to inform me of the Creditor. I will take the Sales Manager at his word thing will be made right. However Carlos Castro was pleasant but never responded to emails, and the Sales Alejandro Victorica also pleasant but has not delivered what was negotiated. Disappointed because I was looking forward purchasing my wifes vehicle from AutoNation and possibly trading in my Vett, but those plans were premature to my post experience.

Great selection of vehicles. Our salesman was very nice and informative. Highly recommend AutoNation Spring.

Took my wife?s car in to be serviced. Stacy the service writer was very friendly and knowledgeable. She even offered to have the car washed since it was extremely dirty. We left car for service and gave her time line it needed to be done by and she had it done earlier and we received the call.

Mixed experience. Went in looking to get a used Ram 1500. I went on a test drive and was given some promises during the test drive that in the end were fulfilled, but not without having to speak up and get management involved. Dealing with the financing and parts department was great. Only real gripe I had was in regards to a tire on the vehicle that had a gash and hole in its sidewall. I was told it was “superficial” and that I’d be alright. My only thought was that my family wouldn’t be “alright” if the superficial gash in my tire’s sidewall was to come undone traveling 75 miles an hour down a country road with ditches on both sides. Was told that, “I can get you a new tire but it may not have white lettering like the other three.” I took that as another attempt to minimize my concerns and dissuade me from trying to get the tire replaced. In the end, the tire was replaced. The rest of my experience was good. Heads up to some of the sales and parts associates, although I may look young and have a relaxed demeanor, I’ve worked in a professional environment and served in the military for a number of years. You may want to rethink the swearing and use of explicit language in front of customers spending their hard earned money and time at your place of employment . Maintain professionalism. (Karen rant over.) I love my new to me truck.

They know what they are doing.

Service representative was informative about the needs of servicing my vehicle which allowed me to make an informed decision.

I had a great experience at Auto Nation in Spring! It was a quick and easy purchase and Andrew went out of his way to help me purchase the car that i wanted!

Excellent service, prompt kindly very very good over all

The employees are great, everyone was nice. The only problem that I had was getting in contact with the service adviser that I had spoke to in the beginning to get a status on my vehicle. If you would like someone who keeps you updated on your vehicle I suggest you go to Erik. He was wonderful when I got my car serviced here before he kept me updated with everything that was going on.

no fue mala pero tampoco fue excelente , la verdad que es el vendedor JOWIE ( o jose ) fue muy bueno en la atencion , pero despues te vuelven loco con las garantias y con que saques el credito de ellos ( que es carisimo ) reitero, la experiencia no fue mala pero tampoco fue excelente ,yo compre una ram TRX que habia encargado en agosto 2020 . recomiendo autonation pero con precaucion,

Erick Galvan was great and very helpful. I would recommend him with friends whenever you need service with your vehicle

Was told that after purchasing the vehicle, I would get the first service for free. 3 months later, received the call to get the first service. Was confirmed, with whoever I talked to on the phone, that the service would be free. Made the appointment, and when I picked up my vehicle, I had to pay $144 for the service. BS.

Man this place was awesome everybody that was involved in my truck done a great job thank yall

No pressure sales they listened to me and mad ex sure they could handle my transaction as I wished

Just purchased my 2021 Ram 1500 from AutoNation in Spring last Thursday and couldn’t be happier!! Taylor Clunn did absolutely everything he could to put me into my dream truck and at the price I was looking to pay. If you need anything please go see him and you won’t be disappointed!

Very bad costumer service, this is my 5th visit here and I will never go back here again

I I was told I need a brake pads 254 front 254 back outrageous ale

Very good experience Jordan and Erik are outstanding My only suggestion is the Dealership is ready for a remodel

Autonation worked diligently to find me the best finance options and gave me the most for my trade. Bobby sales and Carlos finance were a pleasure to do business with. This is my third purchase here since 2015 and I’m sure I will be back for my next purchase.

nice people nice building clean and all safe people they help you really fast

I have gotten very little info on status of repair to my 2017 Jeep Renegade, going on 3 weeks. Initial communication from service was great, collision ~ not so much,

I brought my ?20 Pacifica in for a routine oil change. The appointment process was smooth and exceptional. I booked my appointment the day of and then I had to back my arrival time back due to traffic. The Auto Nation team delivered great service and I left there with a fine-tuned vehicle. This experience was great! The only constructive feedback I have is the dealership/service department did not have a lender car available to use for the duration of the service. Mr. Reyes informed me of a couple lunch locations within a minute walk which turned out great. I was called when our van was close to completion, so I could make my way back to the dealership. Mr. Reyes walked me out to the van, opened up the door for me and sent me on my way. Overall great experience and I am pleased that I purchased my vehicle from here and am able to service there as well.

Mario Quezada was very helpful, we definitely recommend coming to him when you are looking to purchase a vehicle.

5/5 Stars Highly recommend. Excellent people, excellent vehicle. Told them EXACTLY what I wanted at the price tag I wanted. Since this was a business purchase, I had to wait a few days for all the dots to align. They kept in contact, and got me everything I needed promptly. I will be buying the whole team Ram's from these guys - good stuff.😀

Horrible experience! I went to this one in spring bc it was closer than Helfman in Katy. Big Mistake! Took 3 weeks to get in because needed a loaner. They stated if there were any aftermarket parts that the repair would require $169 for diagnostic. Eventually they brought it to $99 after I raised a fuss. No work was done. Because at this point it seemed like the Service Tech pulled one over on me. I purchased vehicle Sept 2020. There has been no parts added. I called to ask for update and Tech repeatedly asked me if there were aftermarket parts on it. I stated no and have all my original paperwork to show what’s on vehicle came with it. Long story short they charged me $169 to tell me there’s aftermarket part on Jeep. I called Helfman the original purchase place. Not only could they get me in with a loaner immediately there is no charge since it is brand new under warranty. DO NOT GO TO SPRING DODGE JEEP FOR SERVICE!!!! HORRIBLE!!!!

😀very friendly and professional service and sales. my service adviser was excellent

My service advisor was excellent (Rene Rodriguez). Whoever worked on Jeep on February 26, 2021. Didn't do a good job at all. They didn't put my cap on my oil filter which caused it leak on garage floor. NOW I NEED GET SOMETHING TO GET IT UP. I went back on Friday March 12, 2021 and this time found out the same crew didn't put the cabin air filter cap back on.. However, Rene fixed that for me. Rene Rodriguez is Great

Courteous service, fair pricing of used vehicles and thorough maintenance and repairs of used vehicles prior to sale. Very happy with my 2015 Rav4!! Thanks Mikey R.

My RENEGADE needed repairs. I was given a rental under my warranty and Kieth went out of his way to help me. THANK YOU, KIETH!!😁

This was a Quick reliable service in a friendly atmosphere.

Had an appointment, showed up 5 minutes early, had to wait almost 3 hours for an. Oil change! Unacceptable!

My experience with Autonation was great they had the very car I was looking for and at a great price. Your sales associate Arthur Valdez was great and very helpful and great to work with. Thanks

Soufane Zahir was a tremendous help in getting a Ram truck purchased. Appreciate all of his hard work!

Mario Quezada was great! He made the process easy and fast.

Kevin Hendricks went above and beyond on my Overland Jeep! He's the go to there! Trust this!

Took my vehicle in for a simple oil change and when I received the car back, it had a paint scratch on the hood and also the entire rear trunk panel was scratched up ?due to detailing?, as I was told. The individual, that accepted my car when I first dropped it off and picked up from, did offer to fix it since it was their fault. I was skeptical in trusting AutoNation to fix it, but this worker tried to ease my mind. I accepted the offer and was told to come back in a couple of days. The rear back panel was fixed and I was very satisfied with the outcome, but the hood was another story. I honestly don?t know if it was Detailing or Paint and Body that tried to fix the scratch, but it was a bad job. This same worker noticed that it was unsatisfactory, and told me that they would mend the situation and if I could walk around the vehicle to verify if there was any other marks on the vehicle. At first I was confused by the question, but I did note a few marks around the car, that later weren?t fixed, and was told that it would be taken care of. Look, my mother taught me if you are going to borrow something from someone, to give it back in the same, if not better condition then how you received it. These people do not care about your car, nor that you bought it there. I, like many others, want to come back because I thought we built a great rapport and gained trust with the members at AutoNation to take care of my purchase. I bought this car with 15 miles on it. I?ve had it for one year and when I pulled up to this location for the oil change it had 3131 miles on it without any marks on it. That tells you that I hardly drove the car and took very good care of it. Every time I went to ?visit? my car, I was told that it was washed, which it wasn?t. If you call dirt and sand all over it washed, well I guess we both have different meanings of what washed and clean means. New marks and scratches every time. I was done with AutoNation and just requested my car back. Now I am left with reminders of the experience I?ve had and have to pay someone to remove and mend these marks that were caused by workers at AutoNation. All I requested for was an oil change. Thank you AutoNation for this unprofessional and unpleasant experience.

Friendly, courteous and did great work.

Everything is always great until something bad happens. They don't honor the warranties you buy with the vehicle. This Autonation gives you empty promises just to get that extra revenue.

My sister purchased a car from the 45 North Autonation from a salesman named Michael. 2 weeks after purchasing the check engine light came on so we took the car back in. They claimed to put a part in the car and 2 days later the light came on again. This is when the car needed up at this location it has been there for almost 3 weeks. They said the car wasn’t dropped off for the leak, claimed they were checking it and wasn’t, poor communication, and called today saying she came pick it up for $165.00!! How???? Last week checked they were checking the warranty. We was never notified of this. Also, Michael avoided her calls in regards to the situation and cooed out of handling it professionally by putting his co worker on the phone. A co worker that’s his equal not even a higher authority!!! Do NOT purchase form these people! We trusted them and this has not been a pleasant experience!

Wilfredo Gutierrez! That's right... You HAVE to go see Will! He is the absolute best there is as far as car salesmen go. He doesn't make you feel pressured. He explains everything about the vehicle you are looking at down to the last detail. He makes sure you know as much about the entire car buying process as he does. This man went above and beyond his job position at AutoNation Chrysler Dodge Jeep Ram Spring and he helped me make a very informed decision when I chose the make and model of the vehicle I bought and made the entire process so very easy breezy. I'm now the very proud owner of a new Jeep Renegade and I couldn't have done it without Wilfredo Gutierrez. Thank you so much Will!

Victor Page helped me find the truck i wanted at the price i needed

I went to AutoNation Spring because they had a large selection of vehicles I was looking for. My Salesperson, Jose Herrera, did a fantastic job helping me to find the vehicle I wanted. The big difference I noticed with AutoNation was minimal haggling was needed. They quoted a good price the first time and they gave me a fair value for my trade in. And the price on the new vehicle was thousands less than my local dealer. Overall very pleased and will consider AutoNation for further vehicle needs.

My Service person Kevin Hendricks is wonderful he keeps on my toes with my Jeep getting service. Thank you!!!

Will and Benjamin where beyond excellent salesman they got me what I wanted with no hassle.

Great Experience! Stefan was awesome! Maximized my trade value, found the vehicle we wanted!

I purchased a cash car for my daughter 9/20. The car appeal to be fine. In good running condition. Less then one month I noticed oil in my driveway on the side were my daughter parks the car. I called because I live in Pearland and Spring is an hour away. They said I probably need an oil change. I’m like how is that possible when I only had it one month. The oil should have been changed the time of purchase.. so they told me I could take it to any auto nation. Which was not true. So I end up taking it to a Honda dealership o. 610. That’s when I was informed it had multiple oil leaks. Immediately I took the car to AutoNation. I also called the cooperate location in Florida because I still haven’t received a title and still riding on a temporary paper car tag. When I got there . They wanted me to pay for the oil leaks. I told them absolutely not. Those were there when I purchased the car. Not to mention they never had the car titles. So they sold me a car with no title. This is February and I still haven’t received anything. When I call they say they are still working on them. They repaired the leaks. But I still end up paying for an oil change. So if u are considering purchasing a car . not do purchase it from AutoNation Chrysler Dodge Jeep and Spring again I do repeat do not purchase from AutoNation Chrysler Dodge Jeep Ram in Spring terrible service!!!!!!!

Quick in and out oil change, very professional and had a lot of staff available to take care of the amount of people in line ahead of me.

Had 3-year old battery replaced. I was checked in by the Service manager within 1 minute of pulling in to the service bay. She was very knowledgeable and helpful.

Anthony Longway was a pleasure to work with when purchasing my new Ram pickup.

You would expect great service for something simple as plugging a hole in a flat tire. You would expect said tire to be placed back on your vehicle with all lug nuts securely screwed in place. You would expect the Technician, Service Department Supervisor would inspect the repair to insure it was done correctly. I was nearly killed almost immediately after leaving the dealership when the repaired popped off my SUV and nearly hitting other vehicle as it crossed over to the other side of the road.

Priced high for work done.

Came in to look at a car I had seen on online and ended up leaving with an even better vehicle, thank to Marco Noriega! He was very helpful and informative, was able to get us the best of the best. I would definitely recommend this dealership to friends and family.

exceptional customer service, Jason Shayan is very knowledgeable of chrysler product and Nacho V takes care of finance

Great customer service, they really take care of my Jeep. Thanks Auto Nation

My salesman Anthony Longeway did an excellent job. He went above and beyond to make it a pleasant buying experience. His commitment after the sale was even more impressive. Very great experience with all the credit going to Anthony.

Service is awful. I stopped going there will not buy another service warranty. It takes forever to get anything done and service people have an attitude as if they are trying not to help you

Friendly and great customer service. Greatly recommend everyone to shop here.

Had to call repeatedly to get any info on the status of my vehicle that was being serviced. Was told it would take 3 days before they would be able to look at my vehicle, but they didn't see it until 6 days later. They ordered the wrong part at first, and then returned my vehicle to me with a bad battery. I had the battery checked before going to service department and it was in good condition, then afterwards it wouldn't hold a charge and had a bad cell. Less than thrilled, but at least they replaced my RF Hub that was apparently going bad.

Very pleasant person and job in repair also good as well

This was one of the best experiences with a dealership that I’ve had. They were friendly and fast. We did negotiate as expected, but we both agreed on mutual deal. My salesman Phil Gibson was very helpful and a friendly person, I would recommend asking for him if you’re in search of a used car or truck.

Had to take -my vehicle multiple times, took days to complete simple job & the communication from customer service was nonexistent. This happens often.

The team leads in follow through!. They meet the deadline and constantly update me of the process. I highly recommend.

The team at Autonation never seem to disappoint. Quick and friendly service and communicated the whole time without having to ask or follow up. They were always a step ahead. Thank team

Great group to work with. I started 3 years ago with Erik. It was a fantastic experience at that time. Last year, when it came time to order the TRX, without hesitation, I called Erik. Hunter was the sales person. Great young kid who is very knowledgeable about vehicles and the Dodge product. I will always buy Dodge/Jeep from this dealership.

The dealership overbooked vehicles to be serviced. 'Erik' the service person is not a communicator----at all. While amiable in person, as soon as I left my vehicle stayed in the shop for almost two weeks. Erik (probably because of training) was more than enthusiastic to mention all kinds of recommended services which mount up to hundreds of dollars.......in this day and age, with a worldwide pandemic, sluggish economy, and people losing their jobs? Just follow the typical dealer model huh? I wish I never purchased a jeep wrangler....they are chalk full of issues.....its a boat anchor to me......14 miles per gallon....one mistake I will never make again. The dealership needs to rethink how they will service their clients moving forward.......a new model is needed.....I hope that Erik gets training on how to stay in contact with the customer and how to follow-up......while in person he's amiable.....once you leave he does not follow-up.....the one time he did follow-up was after I called Chrysler corporate....then mysteriously within the hour he texted me. I hate taking vehicles in for warranty because the dealer will always try to blame you or if they dont do this they will attempt to sell you on some other service......I will never go back to this dealer.......ever.

Service was fast and efficient and very courteous, I? m very pleased. Sf

I went in to get service on my 2016 Jeep Cherokee. It was handled through my Warranty and the Serviceman Kevin Hendricks was absolutely the Best Ever!! It was a great experience and I will certainly go back.

Great service. Comfortable and clean waiting area

I have never sold a car to a dealership before but this was a very pleasant experience. Would do it again.

I was not greeted upon arrival. I had to park my vehicle in a long line and get out to see if someone would help me. The wait time was well over 2 hours. I was then told my vehicle was ready, but only to find out my requested services were not complete. I was then told it would take another 40 to 45 minutes to complete the alignment that should've been completed before. My vehicle was not was not cleaned or washed after my service. Which I thought was complimentary. The service should live up to the amounts of money we are spending at this facility and it does not.

vehicle was ready ahead of schedule and was returned clean.

This was the easiest vehicle purchase ever. We searched through Autotrader for the exact truck we wanted. We did have to drive 200 miles to get the truck but it we were able to get the truck for 10 thousand cheaper going further out. We were preapproved for a low interest rate discussed over the internet and phone about making sure specifics were there on the trick and literally we were out of there within an hour. It was great.

This was the easiest vehicle purchase ever. We searched through Autotrader for the exact truck we wanted. We did have to drive 200 miles to get the truck but it we were able to get the truck for 10 thousand cheaper going further out. We were preapproved for a low interest rate discussed over the internet and phone about making sure specifics were there on the trick and literally we were out of there within an hour. It was great.

I had a very good experience purchasing my Ram 1500 at Autonation. Jonathon McCowan was very patient and professional in helping find the exact right truck for me. He was not pushy and was very helpful in explaining options and features. Because of his professional approach, I returned to Autonation and worked directly with Jonathon to find and buy my truck. It was a very positive overall experience.

Fast service and very informative. the communication with my advisor was great even with the current pandemic and people working from home.

My husband could not have been happier! There was a problem with the differential on my daughter’s lifted Jeep which may have been caused by the lift and Kevin and the lift company worked it all out. Great job AutoNation 👏

This is the third vehicle I have purchased from Autonation in Spring and it doesn't get any better than this. Great service and salespeople.

Quick service in and out!

Great service as always. Check in and loaner delivery were great . Sallie kept me informed of status.

The service dept was friendly and on time.

AJ was great the entire car buying process. He was attentive and kept me up to speed with what was going on.

DON'T EVER GO TO THIS DEALER FOR ANYTHING, I HAVE GIVEN THEM CHANCE AFTER CHANCE BEEN LIED TO AND THEY HAVE MY TRUCK FOR OVER A MONTH GOT CHARGED FOR A REPAIR THAT DIDNT NEED TO BE DONE

where to start... same problems from my last review last June . they keep changing service advisors, lose track of continuity, blame mopar for lack of contract, doesn't follow up with customer. I had to escalate to the gm again as he was the only one to solve it last time. coordination with body shop and service not sermless. front end work was told due to tire separation when that was the original problem and tires replaced. 30,000 mile service not done and then pulled back from collision.... almost 30 days of back and forth. this was for my ram 3500... next up for the last ten days is for my ram 1500 in which now they tell me warranty doesn't cover the overhead console nor can they find the sensor that going off in the rain. when I pressed upon that issue was asked when it was going to rain next if I knew that they could test it. I was told no parts and no eta.. they would reimburse my rental car but they never told me I had one so 10 more days down to one vehicle. if you can avoid their service department. after these last few incidents I will have to take my chances at another dealership or service shop.

Made the mistake of bringing my bmw to this dealership. Had an accident in late November and it now mid January and I still don’t have my car. I was told today sometime in Feb. The time delay is due to covid and parts from Germany and there can’t give me any sort of date to get my vehicle. State Farm has already paid them they have their money. They have not offered me a rental have not offered to take $1 off of the vehicle charges just it is what it is. I don’t think they are even sorry at stage. Luckily I have another vehicle to drive or the rental cost would be very painful. So be careful if you can take your vehicle to someone that actually care a about customer service I would do just that.

Hubert the salesman was very professional. Smooth transaction made it a huge plus as well.

Jason did an awesome job very friendly straight to the point

I brought my car in for service. they told me it would be $160 to look at it. I told them i had it at a mechanic shop and the shop recommended i bring it to the dealership because it was a module and the dealership could figure out which module it needed. the first 3 days it was at automation the service person kept telling me they couldn't find anything wrong with the car. she said the mechanic drove it. i told her again the mechanic i brought it to said it was a module so she said it would be $200 more to continue to look at my car. Finally they listened to me and checked the modules and 1 was bad. When I asked if they could lower the bill a little since it was their fault that they couldn't figure out what was wrong with my car I was yelled at by the customer service person. they charged me $360 just to look at it. The bill ended up being $1160 just to switch out a module. after questioning why I wanted to talk to a manager she gave me 10% off. I should have never been charged the extra $200. but they work off commission so the more they charge the more commission they get. I think from now on I will be avoiding Automation Sting.

Service Department is the worst. Gave me a rental car while my vehicle was in service free of charge. The repair was going to be 5 days. During the repair the service advisor removes technician from working on my vehicle to another. Because she made a promised to another customer. Making my repair 12 days and billing me the car rental. I requested a refund. Which was going to be given. After several weeks. I visited the dealership again. This time they came up with the excuse that I was rude to service advisor and they are not going to reimburse me for rental. Be careful with the service advisor. Most of the time they have no clue...

This is my second vehicle I purchased at Autonation. Marshal did a good job of providing exactly what I was looking for.

The process was quick and easy, the staff was well versed on their vehicles and patient enough to explain everything. After a bit of back and forth I think we all were happy with the deal that was reached

Customer service in the service department is very lacking.

Good quick service

Kevin Hendricks has always been very polite and we trust your dealership because of him

Customer service is always very helpful and timely whenever I come in.

great service. I was in and out spacious seating area.

Bought a used 2019 Dodged Ram 1500 x 6.4 with 15k miles , week later took it back for a loud rear in noise , one year later still have it . Have to buy a new truck , noise unacceptable. They. Kept it once for a 2 days , again for a week , nothing . Truck still under warranty. Dodge wants to raise my payment 150.00 per month. So I will buy a truck somewhere else .

Cesar R. did an impecable job on helping me purchase my dream truck! I highly recommend speaking to him, he will lead you to the vehicle of your desire, down to the smallest detail. Very pleased with my purchase, best truck I’ve owned so far.

Just had my RAM 1500 maintenance done, Juan Reyes was very helpful in getting things done. Thanks

Got my car in at 7 am and they had it done at 8:45 am. Timing was fast and service with Erik was great. The only thing is there was oil and grease stains on the top left of my car on the cloth.

I recently had my Jeep serviced at the spring location, have nothing but good things to say about my experience. Cory my service advisor was courteous and professional. Kirdes was my mechanic advisor he did an outstanding job, kept me informed of any situation. I’ve done business with this location for five years and would recommend this location to anyone who needs quick professional and friendly service.

Service writers are horrible. They don’t even come out to your car even though you have a appointment. Just send someone else out to go there job. Worst service writers ever.

My experience was great. I went in a perfect time right before Christmas and got my car sooner than I thought!!

The Saleman was great. Have purchased several vehicles from Spring Autonation.

Sally was awesome as my service rep. Kara was my hero for finding the part needed for my repair after being in the shop for over a month. They were both fantastic. Kudos to both of them. The mechanic ( I think his name was Chris) did his magic in getting my truck repaired quickly so that I could leave to go on a hunting trip. Time was of the essence. By far, I will continue to use this dealer for repairs and purchase of a new truck again. The service department is overall awesome!!!

Work completed as promised

Vic was super help and nice, not at all the pushy car salesman type!

My friends daughter bought a car fro Autonation and after paying on it for about 5y she went to trade it in. Well the car had been sold to her with no airbags. They offered her$2000 for the car. Buyers be ware !

I love that they’re organized, and customer driven. The staff is always friendly and aimed to please. Usually service is quick and if there will be a wait they let you know in advance and allow you to make the decision. Although there is a dealership closer, I will drive the extra mile for their services. And now so will my husband. Thank you for putting your customers first Autonation- You and your team is OUTSTANDING! Sincere, Fred & Donell Carraway

They took good care of me! Service was taken care of in a timely manner and everyone was super nice!

We appreciate how AutoNation does such a good job honoring our warranty. Thank you

Overall very pleased with this dealership, Jordan Gonzalez our salesperson, and service department. This is our 3rd vehicle purchased from them.

Even tho it was busy. They took care of my truck pretty well didn't waited much.

Very good customer service, polite and friendly. All my questions were answered without hesitation.

Went to three dealerships to get my oil changed. This was the first one that could do it. There was a long line, but the staff was nice and professional and gave me an accurate wait time. Great service.

Service rep was excellent and was responsive to my questions

Gentleman at the parts counted was super...courteous, able to multi-task (help several customers at once) and assisted with trying to get a time for the repair. Repair experience was a bit rough. walked in, no greet....stood there with multiple workers behind the counter and ...stood there some more. finally, asked someone to assist and they did. could not provide me with a cost to replace a side mirror, but set up the appointment. the morning of, still, no price to install. No communication about price until it was time for me to pick up and pay (AFTER the job was done). lesson learned....

Kevin is always professional and keeps my jeep on track for service that it needs.

The service rep is very courteous. He is concerned, and attentive to the customer's needs. He took the time to explain to me the service and cost for the work to be done on my vehicle.

This is the worst service department ever. We took our diesel truck in to be serviced for the first time after buying it. We needed the alignment checked because it was pulling to one side. We told the sales person from the start he said they would take care of it. We told them that when we dropped it off. When we went to pick it up we were told it would be $800. He said nothing was covered. We explained again that it was supposed to be done per the salesperson. After arguing with the manager they finally decided to cover it. We told him they should have contacted us if there would be a change before they did the work. The adviser said he was off and they did the work and did not get with anyone first.

No matter my need with my Dodge, I bring it in & all my worries are over. And they treat me like family. Hubert Steen(sales) saw what we needed, heard what we wanted, & found our perfect car. No hassle, no problems. When I come in for service Stacy Camp( service advisor) is an absolute gem, & always takes care of each & every detail, with a great smile & wonderful attitude. I just feel pampered. THANK Y'ALL

I called AJ about a truck I was looking for after being disappointed at another dealership. He found the one I was looking for at a sister location. He offered to meet me at the location the next morning and show it to me. We met and drove it to his location to write up the deal. Great customer service and great experience. Thank you AJ!!!

I bought my truck from Autonation Katy but live near the Spring location. Nathan and the Diesel guys are top notch. Any time I have an issue or need a service done, I know I?m in good hands.

Liars...Don’t buy a car with autonation... stay away from them...Bad customers service...Missing informations...Nobody answer yours by phone...Don’t buy AUTONATION

Joey was so awesome helping me with the car buying process for my Jeep Compass. I would highly recommend! Will definitely be coming back to this dealership.

I was given an appointment on November 25th. When I took the vehicle in I was told it would probably be Monday November 30th before vehicle was complete since it was the Thanksgiving holiday. No worries there. Except Monday came along and still hadn't been contacted about vehicle. I then called to check on it Monday afternoon. At this time they knew the issue. We still hadn't checked to see if the extended warranty was going to cover. On Wednesday December 2nd I find out extended warranty won't cover repairs. No issue repairs need to be made. Now find out it will be Friday December 4th before repairs will be made. All in vehicle was in there for 10 days. Not sure why I was given an appointment when I was when work wouldn't start until Monday November 30. Repairs seem to be good. Just frustrated with what I feel is a lack of urgency to get vehicle in, repaired and out. Fortunately I had another vehicle to drive.

Bill Jones made the experience very easy and enjoyable. Love my Tucson!

I had a great experience. My salesman, Stefan, was very accommodating and funny, which is important to me, in a stressful situation. The finance guy, Chad, excellent. He took great care of me. I felt like we were old friends when I left. I highly recommend AutoNation and these to gentlemen if you want a smooth buying experience!

Great place and awesome service they were able to fix my car and also while my car was been repair they loan me a car so i wouldnt be stuck without a car they were awesome thanks to Eric

Julie was horrible at communicating. Repair not done correctly, slow, not what discussed

Daisy the best repair advisor. She keeps up what has to done on my van

Stefan was great and got me exactly what I needed.