Recent Reviews from AutoNation Chrysler Dodge Jeep Ram Spring

I wouldnt even give these people 1 star! DO NOT TRUST THEM! My family has had sooo many problems when dealing with these people. The purchasing process is always nice and the sales people are aleays helpful and accomidating but the service department is absolutely ridiculous! My family has purchased 3 cars from auto nation, all with the extended warrenty and everything like that. One time i went there to get my oil changes and came back to get my car to my suprise had a bill of 400$ becuase they claimed they had to put a new battery in it. Which i had just got the car not too long ago from them and never had battery issues before. Then not even a few months later the battery that i had no choice in buying that was supposed to be a lifetime battery with auto nation dies oh my goodness i was so frustrated. Now my daughters car had a problem with the alternater. She went to auto zone and they did a FREE diagnostics run on her car and was told its the alternater so she goes up to autonation to get it fixed becuse her car is under warrenty. They treated her like garbage she is a 18 year old young lady and is always polite so didnt know how to react other then to cry when they told her shed have to pay full price because she doesnt have full warrenty coverage. She calls me crying and stranded with her car dead there with no way to pay this assinign price. Its my name on the car and i keep all important documents very prganized so i quickly found her car contract agreement which disclosed she had full and amazing coverage for an alternator. She leaves the car there a few days to be fixed and gets a call that its not the alternator and that its the battery whoopty tah and that its 400 for the battery because its not coverd. So now she back to feeling helpess and so i step in and say no we will just take the car back if you cant fix what we came here for. They take litterlly an hour to pull her car around and i was told its becuase the battery in her keys were dead which again not true she has never had an issue with her key fob and hasnt even had the car 1 year. Anyways i am pointed in the direction of the cashiers counter tho i was reasured that since they didnt do anything that i wouldnt be charged for the visit and that the cashier has the keys. I get to the counter and they say i owe 200$ for a diagnostics test to say the battery is dead which i had never asked to be run. I asked for the alternater to be fixed period. They wont let me take the car untill i pay for the unwanted insainly expensive diagnostics test. I get a jar of vasiline because these people are srewing me yet again and then they tell me the car is so dead that i have no choice but to buy a battery from them in order to leave. I said oh heck no i will just jump it. These people habe a way of killing batteries and charges you for breathing. After argueing with Aaron the service person "helping" me for no joke about 45 minutes i decided i would buy a battery from elsewhere and bring in there to be dropped in since they were trying to charge me 400 dollars for a battery. I went to sams club and got a name brand new battery with warrenty for less than 150$. When getting home i review the reciept for the diagnostics and found out i was not only charged for diagnostics but aslo for "miscilaneous" charges. I called the manager and after arguening and explaing over the phone was reimbursed half of what i paid. I AM SO DONE WITH THIS COMPANY! THE WARRENTY YOU PAY FOR IS NEVER HONORED AND YOU WILL ALWAYS BE CHARGED FOR EVERYTHING YOU DIDNT ASK FOR!

Amy Vance Mar 22, 2018

I am giving this dealership a 2 out of 5 stars and was considering just a 1 due to numerous problems with their service department. The only reason the dealership would receive a 2 is that the sales department was top notch. I purchased a 2017 Chrysler Pacifica a month ago and it was a great experience albeit a longer process than I am accustomed to, but my wife was extremely happy with her new car. That is where the positives end. Two days after purchase I received a call that the Pacifica had a 2 recalls open on it.(Not the dealerships issue). I wasn't thrilled, but understood these things happen. I made an appointment for two weeks later to have the recalls fixed and the appointment was booked rather easily over the phone for Fast forward to November 10th when I had a day off I arrive at the service line and wait. When I finally spoke to a service tech, (20 minutes, not too bad, but I had an appointment) I was informed, "oh we don't have the part for that" and "there's only one recall." I was livid as this was something that should have been communicated and rectified on their end prior to my making the appointment. I drove home and immediately called the service department. The assistant manager was helpful and got me an appointment for the week of Thanksgiving, which brings me to the last issue. When I arrived today the tech was nice enough, but informed me that the recall was on a middle seat which I had removed. I understand that they cannot do a fix on a missing seat, but that is besides the point. The communication on the end of AutoNation Dodge Jeep Ram Spring service department is atrocious. I will not be back and will go to another dealership to get the recall fixed. Also, despite them only being right around the corner from my house I'd rather drive a further distance to receive a better experience where all departments communicate with one another and above all, with the customer to ensure the best experience. Finally, this is my first negative review of any firm, but I believe the situation was that bad and customers must be aware that your time may not be as valued as you would expect.

Bryon Gable Nov 22, 2017

DO NOT GO THERE FOR A CAR! I have never had this many problems with a car dealership and this was my 3rd car (past tense) Me and my fiance went to Autonation to get a car for transportation to and from work and school. I already priced it out that the 2012 Chevy Crude online was $8,000 and fianced with a 3.2% interest, which I was guaranteed online, and my $2,600 down payment I should have been left with a car financed for around $12,000 Max. Wrongggggggggg. My salesperson was Mr. Oscar and he told me and my fiance they would fiance my car with a 7.2% interest rate and then proceeded to ask for more down payment of $3000. I was highly upset but decided to go along because I really needed a car. The cruze wasn't ready after signing the paperwork so they let us drive off in another car for the day and we would return for our car the next day. The Chevy Cruze wasn't ready for pickup until 3 days later. They never once called us and let us know what was going on with the car. The one time we did call about the car Mr. Oscar brushed us off the phone and said they would call when it's ready. We pick the car up and drive it home. The 2nd day I was telling my fiance I think the car is leaking oil. We went outside and noticed a huge oil puddle running out from the car. We touched the puddle and knew it was oil. On top of the car pulling to the right and constant jerking when accelerating. (I was previously driving a 2001 Nissan frontier truck and as old as my truck was it never once leaked oil like this.) So we called Mr. Oscar and told him we wanted to return the car due to the unsafe conditions. He told us to bring the car in. They then proceeded to explain that because it was past 5 days and that supposedly went above the 250 miles limit for our full money back guaranteed. The only options they were giving us were to fix the car or get refinanced into another car. We had to call the Bank the car was fianced through to see what other options we had. It was then we decided to cut our loses and get a cash car off the lot so that we could get out the auto contract. Now two months later the car is still showing up on our credit even though we signed a null void contract and were told our contract was terminated. WHATEVER YOU DO DON'T GO TO THIS PLACE. I promise you it would be better for you to go to a real dealership than to deal with this headache.

Samantha Kennedy Oct 3, 2017

WORST SERVICE DEPARTMENT - DRAG YOUR CAR ELSEWHERE IF YOU HAVE TO. We have HAD to bring our car in - our NEW car at that - to this place three times now. THREE TIMES now dealing with the service department has been a NIGHTMARE. EVERY single time we go in with one problem, we come home and now we have a DIFFERENT issue. I have had cars that were 10 years old that I NEVER had to get repairs done for. I have this brand new car for less than 2 years and have to bring it in 3 times?! What's up? I HATE THIS PLACE. I sent a very detailed e-mail to Calvin Miller and he NEVER responded. NEVER. Not one time. In it were instructions given to us about our loaner car concerning our daughter's health issues. Critical health issues. Not even an e-mail back to let me know that due to our extenuating circumstances, he would take care of everything and we would not have to track people down to make sure these things were taken care of. My husband JUST called me to let me know that there was NO loaner car for us and too bad for us. I had to forward the voice mail from another employee guaranteeing us a loaner car (who I called two days ago just to be sure everything was taken care of since Mr. Miller is apparently too busy to do so himself - you know, like doing his job instead of me doing it for him). So now we get to wait until So-and-So speaks with Whats-His-Face and has Whoever approve everything EVEN THOUGH I ALREADY TOOK CARE OF THIS TWO DAYS AGO AND THIS SHOULD HAVE BEEN A NON-ISSUE. I hate this place. Like seriously, I will avoid that side of the freeway to not have to ever look at this place again. We will NOT EVER come back here. EVER. To be completely honest though, there were two people we spoke with who did everything they could this last time to help us. It wasn't enough after the disappointment we have had with this department overall. Their names were Christina Ramp and Mikayla Barber (no idea if I spelled the names correctly). With the exception of those two people, everyone else in that department needs to be sent to a firing squad - literally.

Christine Jasek Jul 12, 2017

I had warranty work done 3 months prior on the axle seal. Three months later it was leaking worse than it was the previous time. They denied the warranty work due to dirt being in the axle tube. In the type of work I am in (oilfield) I am on gravel or dirt roads 8hrs+ a day rain or shine. They said since the underside of the jeep was dirty and the axle tube had dirt in it that the warranty was no longer valid. I spoke with a lady from the manufacture she said it should still be covered under the warranty from JEEP. Autonation still refused to cover it under warranty. I attempted to speak with the multiple directors for the service department at the location and just kept getting passed around to different people . Next I tried to call the GM who was unreachable. At first I was told the repairs would be 700 dollars. After telling the service member what the manufacturer stated they said they would start the paperwork to be warranty work . They said it would take three hours and my jeep would be ready that night or the next morning. When I went in to pick up my jeep the paperwork was not completed and the cost went up from 700 dollars to 1000 dollars. Which I refused to pay. I called the service rep the next morning and she stated they are NOT going to cover it under warranty. I then once again tried to contact the service director. This time I succeeded in contacting him via the phone. I told him what had been going on and what the manufacture had stated. He agreed with me and told me to give him 20-30 minutes and that he would work on the issue and call me back. I had a meeting that afternoon at work and 3 hours went by with no word back. I had been dealing with this issue for over a week by this time and was beyond frustrated. My fiancée had been corresponding with the GM Mr. Hagan about purchasing a jeep wrangler for herself and ended up emailing him about what had been happening with service the week prior. A fellow jeep club member was also planning on having his axle seal replaced under warranty at the dealer and asked how the service was. I was completely honest with him and told him to take it to another dealer for servicing. My fiancée also called the dealer to speak with the director but was forwarded to the service member taking car of my jeep. She told her about how they are losing business from the was they are treating me because she is no longer buying a jeep there and the other jeep owner is no longer using them either. The service tech then changed her mind and said that cant be happening and forwarded her to the director who then said they would honor the manufacturers warranty. On top of the warranty from the manufacture I also purchased supplemental warranty that they refused to honor. I would give it a 0 if I could. Sales department does a great job.

Zachary Emmons Feb 25, 2017

Love our new truck...customer service and desire to make things right, non-existent! We contacted Autonation Spring on Feb 14, 1017. Made an appointment with our salesperson for the next evening. In the meantime, asked for a Carfax report numerous times before receiving it. Finally got a copy 30 minutes before we left our home in Galveston to drive to Spring. Earlier in the day, we were contacted by another Autonation location (Gulf Frwy) and told that the vehicle we were interested in was at their location and that we should go there. Tried to confirm with Spring location as to actual whereabouts of the truck and they said they had it and didn't know why someone from Gulf Frwy would tell us to come there. No one could explain this to us. Arrived at Spring location, made deal and was disappointed, but agreed to less than "rough trade-in" value on our vehicle. We were offered more, sight unseen from another dealer, but we had driven all the way to Spring, really liked the truck we wanted to buy so made the deal. A day earlier we were told it would save time to fill out a credit app online so we did and submitted it. Didn't matter, had to fill out two others by hand when we arrived in the finance office and when asked why we had to do it again, basically got an answer of "shrugged shoulders". Went to finance office and was offered an extremely high interest rate due to the "late hour". We have excellent credit and about 40% down payment. When we nearly got up and left, he all of a sudden remembers another financing source that may have a lower rate. He found it, we accepted. (Why weren't we offered it in the first place?!) He then quoted us agreeable payment terms, only to realize after printing the contracts that he had made an error and that the payments would be higher than originally quoted. While in the finance office, we asked salesperson to please get our key ring (which when handed over had house keys, mail box keys, not to mention sentimental value). He said the sales office where the keys were, was now locked for the night and there wasn't anyone to open it. We left without them, drove back to Galveston. I texted the salesperson the next morning to remind him to please be sure to retrieve our keys and keyring right away. He assured me he would take care of it. He also collected some cd's we left in our trade-in and he would have them when I returned to Spring the next day for a minor window repair. Returned to Spring for the window appointment and I was told that we never gave them a key ring and that if we had, that they are typically thrown away. We provided two sets of keys to our trade in and expected we would get a second for the truck we purchased. When we asked for a second key to our new truck, we were told, "sorry" we don't have it. We have since learned it will cost between $125 to $220 to replace it. I also requested a copy of the Autonation warranty as we had not received one the night before in the finance office. The salesperson looked through my copies of my documents that I'd brought with me, took them with him and said he'd get a copy of the warranty. I waited for the window repairs which were done quickly and when my truck was returned to me, I asked about my documents. The salesperson told me he didn't have them and never did. So...now I don't know where my sales contract, financing contract or any other sensitive documents ended up. It is also at this time that they listed our "rough trade-in" for "clean retail" (double the trade-in value) on their website. We have purchased many cars in 30+ years of marriage and I have a background in the automotive retail business as a salesperson, finance manager and general manager. We've never experienced the level of confusion, frustration, mis-steps and apathy in any of our previous car purchase transactions. No attempt has been made to compensate us in any way for the unprofessional and frankly upsetting way we were served by this company. We told more than a couple of times that "I'm sorry, but this is the way 'Corporate' does it".

Deborah Heywood Feb 20, 2017

I called Autonation Chrysler Jeep Dodge Service Department to schedule an appointment to diagnose a check engine light on my 2007 Dodge Charger. The earliest available appointment date was in two weeks. So I accepted that and took it in and it took an additional five days to call back with a diagnosis. Fourteen days later I called and was told to come and pick my car up. Two days later the light came back on. I drove it back there and said it would be the next day before they could see it. And there was no loaner car to give me. So I drive away with my car in the same condition it was in 19 days before, but $1200.00 less in my bank account. Which brings me to a serious issue for me. I have had my car serviced here 3 times on the record for the same issue and all three times I was told we have loaners but we are just out right now. Then you don't really have loaners, do you? Or just not for certain customers... I paid Enterprise Rental Car $900 for the 19 days that I was without my car. My extended warranty has rental car coverage but only while the car is in the shop for covered repairs, which was only ONE DAY out of the 19 to replace two O2 sensors! WOW!!! But there was no hesitation to try to sell suggested service like a transmission flush, oil change, and strut replacement, (which is where the $1200.00 comes in)but failed to repair what I brought it in for. What stops the service department from repairing my car properly the first two times which could have prevented the most recent experience. That's why car owners bring their car to the dealer and not other repair shops. Imagine what would be in the budget if the rental car fees didnt take away from the repair budget. What an awful experience and a regrettable waste of time and money I can never get back. My uncle get back in town and tells me I could have bought the O2 sensors from Ebay for $40 each and he could have replaced them for free in his garage. What am I paying for on each visit if my car still isn't repaired? Unfortunately the check engine light is still on so I an currently waiting on a call from JT after he secures a loaner vehicle so I can drive my car back for round 4 for the same issue! The first service advisor was Alfred Hayward and the second service advisor was Daisy. Round 3 was with JT. I'm very courteous and polite to the advisors in person and on the phone and understanding of the diagnosis and repair process. I'm sure every customer experience is not like this which just makes me wonder why my experience was...

Orlando Sheppard Dec 23, 2016

Brand new Jeep Wrangler bought on 9/30/16 and the engine warning light already was lit?? Very disappointed and on top of it I was also dissatisfied with the service. Dropped off my car at 9am, was told by service rep, Brett, that a rental car can't be provided until diagnostic is completed. I said okay I need a ride home. He said our service van is currently out but will be back shortly. So I went inside the waiting area. 1. After a long wait of 1 hr and 20 min., service rep walked in to get a cup of coffee and saw me. He said, "oh our driver has been around, you must have not seen or heard him when he came in here and asked if anybody needs a ride". I was thinking, duh, so I missed him, shouldn't that be your responsibility to check if I'm still in here??? 2. Waited all day for my car status to see if I can pick it up the same day. Until I can't wait any longer so I called them myself at 4:35pm. Service rep said they haven't completed the diagnostic, so I asked for my free rental car. He said that I would have to pay the rental myself, out of my pocket, and I need to call Enterprise myself to get it. I'm like WHAT? I have a free rental on my paperwork and just because you haven't completed the diagnostic I can't get it for free. Then I asked if I can get reimbursement for this? He said, not sure, they have to see what the diagnostic is first. I decided not to get the rental. It will not come out of my pocket. Had to cancel a 6pm meeting because of their inefficiency. Was also told he'll call me the next day, around mid day to give status of the car. 3. Waited again, no phone call. Can't wait so I called at around 2pm to get status. Can't believe what he said, "I was about to call you, I can't find the technician to get the status, been looking for him, must be out for lunch, as soon as he's back I'll call you". He called back and let me know that the car will be ready around 5pm. 4. Called me at 5pm, I missed his call, left me a voicemail saying my car is ready for pickup. I called him back and said I need a ride. He said we can give you a ride but our driver leaves at 4:30pm and he's already gone. We can arrange it for tomorrow morning. I'm thinking, I give up on this one, he doesn't think and know how important it is for a customer to have their car immediately. I told him, I'll find a way to get there. I told the service manager what's going on and how frustrated I was. AutoNation Jeep needs to know how other car dealership services work. Had a great service experience with Toyota and Lexus, also good with BMW. I know, BMW and Lexus are more expensive cars BUT that shouldn't be basis for a quality service, plus, my current Jeep car is not cheap either if you think about it. And it's still new!!! My point is, car service needs to make sure that a customer has a ride immediately and do not leave the customer hanging or wondering what's going on.

Cynthia Valle Dec 9, 2016

Brand new Jeep Wrangler bought on 9/30/16 at a different location. The engine warning light already was lit?? Very disappointed and on top of it I was also dissatisfied with the service. Dropped off my car at 9am, at AutoNation in Spring TX, was told by service rep, Brett, that a rental car can't be provided until diagnostic is completed. I said okay I need a ride home. He said our service van is currently out but will be back shortly. So I went inside the waiting area. 1. After a long wait of 1 hr and 20 min., service rep walked in to get a cup of coffee and saw me. He said, "oh our driver has been around, you must have not seen or heard him when he came in here and asked if anybody needs a ride". I was thinking, duh, so I missed him, shouldn't that be your responsibility to check if I'm still in here??? 2. Went home, waited all day for my car status to see if I can pick it up the same day. Until I can't wait any longer so I called them myself at 4:35pm. Service rep said they haven't completed the diagnostic, so I asked for my free rental car. He said that I would have to pay the rental myself, out of my pocket, and I need to call Enterprise myself to get it. I'm like WHAT? I have a free rental on my paperwork and just because you haven't completed the diagnostic I can't get it for free. Then I asked if I can get reimbursement for this? He said, not sure, they have to see what the diagnostic is first. I decided not to get the rental. It will not come out of my pocket. Had to cancel a 6pm meeting because of their inefficiency. Was also told he'll call me the next day, around mid day to give status of the car. 3. Next day, waited again, no phone call. Can't wait so I called at around 2pm to get status. Can't believe what he said, "I was about to call you, I can't find the technician to get the status, been looking for him, must be out for lunch, as soon as he's back I'll call you". He called back and let me know that the car will be ready around 5pm. 4. Called me at 5pm, I missed his call, left me a voicemail saying my car is ready for pickup. I called him back and said I need a ride. He said we can give you a ride but our driver leaves at 4:30pm and he's already gone. We can arrange it for tomorrow morning. I'm thinking, I give up on this one, he doesn't think and know how important it is for a customer to have their car immediately. I told him, I'll find a way to get there. I told the service manager what's going on and how frustrated I was. AutoNation Jeep needs to know how other car dealership services work. Had a great service experience with Toyota and Lexus, also good with BMW. I know, BMW and Lexus are more expensive cars BUT that shouldn't be basis for a quality service, plus, my current Jeep car is not cheap either if you think about it. And it's still new!!! My point is, car service co. needs to make sure that a customer has a ride immediately and do not leave the customer hanging or wondering what's going on.

AkosiCynch Dec 9, 2016

Jimmy Gonzalez - I would give a good rating for him, but the rest....well, read on. 33 Days to change a Head Rest. 3 trips and days off work to get a head rest removed and replace. UNACCEPTABLE. Needless to say, my opinion of the services that I have be subjected to are very poor, except for the updates that were provided to me while I waited in the waiting room for the service to my 2014 Town and Country Van by Jimmy Gonzalez. Let me explain. On July 15th, I drove the van into the service department and was told, after someone stood in the lane and looked at the head rest of the van, that I would need to make an appointment to get this fixed. I did but the appointment was not until August 5th. When I left, it dawned on me that no one took any part numbers or other, so I then called back and asked and was told that the appoint on August 5th was so they can take pictures and send forth a claim on this. I stated then, that I was off work already and could come back to have the pictures taken for a claim, but was told that this is not how they work. So for the next 22 days, I would have to drive with a defective head rest in the passenger seat, which is not a very comfortable thing for the passengers, as it jutted out into their heads. Not scoring many points here. I then made two other calls, one to Tomball Chrysler and one to DeMontrond asking if the instructions that I had received were accurate and whether this was normal, and sadly, both dealerships stated the same thing about AutoNation, that when AutoNation took over, the quality of customer care and service went down. So far, this is exactly what I have been experiencing. I brought my van in on August 5th, to get a picture (I guess) taken, so this can be sent forth in as a claim, and over the next 10 days, I received, No Updates, No Status' and No Calls to let me know that I was not forgotten. I sent an email to Jimmy Gonzalez and to the Manager, Mr. Hagan, and then received a phone call from Jimmy stating that the part had arrived on Friday. So now on Tuesday, I was making arrangements to make my 3rd trip to Autonation. When I got there on August 18, they had a loner car for me, so I could get to work and then they would call me when the car was ready. I received a call before lunch, so I took the car back and then waited 20 minutes for them to FIND my van. 33 Days to change a Head Rest. Very disappointing. Will not go back here again, no matter what. Not worth it at all. There are many other dealerships that actually care about their customers and do not make them jump through so many hoops that cost customers so much time.

Jim C Aug 28, 2016

Let me just start of by saying I hardly ever write reviews of purchases, however my experience here prompted me to take the extra time and write this review. I live almost an hour away from this dealership and started my day at a dealership minutes from my house. After wasting my time there and being insulted on my trade in value, I walked out. I went online and started searching for dealerships and contacted many. Whitney Camden, promptly responded to my email and we started emailing back and forth....questions, concerns, etc. She sent me a link so I could fill in information on my trade vehicle and I completely filled it out including pictures and submitted it. The process stated it could take up to 24 hrs for a valuation which concerned me because I'd hoped to purchase same day. About 2 hours later I received a great offer on my trade (full blue book trade value). The offer came from the sales manager Jose Sandoval, who had to fill in for Whitney as she had some personal business to attend to. He immediately went to work putting the numbers together on paper and sending it over for my review. Was very pleased with this process. After we got to an easy agreement on the numbers he sent me a finance application to complete online. Once it was approved, he sent me an email to let me know so I could head to the dealership. In this email he told me that Willie Byrd would be the salesman assisting me once I arrived at the dealership. Mr. Byrd called me on my way just to introduce himself and let me know he had everything ready for my arrival. I was apprehensive about the dealership changing my trade in values after I'd arrived, assumed that they gave me a high offer just to get me in the doors....well that never happened. They followed through on the valuation provided via email. When I arrived the paperwork was ready. During mine and Mr. Byrd's discussion, he became aware I was a Veteran of the US Armed Forces. He then showed me how using my USAA membership I could save on car purchases and saved me another $1000 on this purchase! It took a while to get into see the finance person as they were busy (near the end of the month and a holiday at that). Once in with the sales guy it was not the high pressure event that I'd encountered in the past.....GAP insurance, extended warranty, etc. I told him what I wanted and got exactly what I wanted and nothing more.....nothing less. Overall very pleased with the entire experience! Would definitely recommend to friends, family, and anyone wanting to purchase a new vehicle. Every time I purchase a new vehicle, I dread going to a dealership because of the experiences of past, however after this experience, I know where I'll be going to buy my next vehicle and I know purchasing a vehicle can be fun again! Great job guys!

pvtbailey Jun 5, 2016

First, let me say that this was my first time dealing with AutoNation CDJR. To be completely honest they offered the same somewhat lackluster experience that all dealers offer these days. I worked three competing dealerships by email and then by phone for about 7 days prior to selecting AutoNation as the ?winner?, they had the exact truck I was after along with the best sales price and trade-in value. The sale went fairly well after some typical give and take, a walk out, some more haggling, and then the deal. All in all it took about 4 hours or so from start to finish, not bad with some kids in tow. My salesman, Adil Razzaq, was on point and did a great job throughout the process?.until after the sale. There were two items on the ?we owe? sheet that we agreed upon prior to the sale and we were very explicit on what those things were: body repair to a factory dent on the LF door and a full set of Weathertech floor mats (PN included). We were told to come back the next week and made an appointment for Thursday, plenty of time to prepare for the dent repair and have the floor mats ordered and in. Two things happened that day, the body shop guy chuckled at the idea that the repair time was possible in the scheduled amount of time and Adil (the Salesman) tried to push some cheap OEM rubber floor mats instead of the Weathertech mats on my wife. I suppose this was mostly due to cost on his part and the fact that I was not there. The body guy, Robert, was a fantastic guy to work with and he even gave us his phone number so that we could work directly with him for the follow up. By no fault of Roberts we had to come back a second time to complete the dent repair and I had to sort out the floor mat debacle with Adil. When I came back the next Tuesday I found that Adil had transferred to another dealership. Left in the waiting room trying to figure out what to do I came across another Robert, this one in the parts department. I explained what was going on, showed all of the documentation, and he happily ordered the correct floor mats and had them shipped to my house. To sum things up: good pricing, good selection, poor sales follow through, two guys named Robert that deserve recognition for having to clean up Adil?s mess. It?s a shame that it took an extra day of my time to set things right, things that should have been squared away from the start with just a little bit of follow through.

MikeV Mar 21, 2016

Autonation in spring has no interest in continuing a good relationship after you buy a vehicle. The buying process was good and smooth and a great rate, BUT once the papers are signed they don't have any interest in assisting you with possible issues that might come up after. Over this weekend we had one of the rims rust 50% over night. I have never heard of this before and couldn't find anything to help me. It has Ballistic rims that came with the truck when it was purchased. I started with calling Ballistic's to see if there was ever a problem like this. They had no idea what could of happened, but told me since they were purchased with the vehicle I bought from AutoNation. That if AutoNation took pictures of the one rim having issues and sent the pictures to them from the service department, that they would then send me a new rim to replace it with at no charge for me or Autonation. I went up to the AutoNation dealership in spring, where the truck was purchased, and the women told me that they refused to send anything and that I needed to leave since there were other customers in line. All I was asking is if they could send the pictures to Ballistics so the product can be replaced. I have never had any type of trouble like this when I bought my other vehicle from CarMax and needed assistance after purchasing a vehicle, even after the purchase was over a year old!!!! I would think if nothing was coming out of their pocket and I have never missed payments and I'm paying them a lot of money for that truck that they would AT LEAST have a little respect to not pretty much tell me that the other customers are more worth their time. I bet if I would have stayed long enough to get a manager to the desk that it wouldn't of been any issue. Like I said before, the buying process was great with them, but BE AWARE to make sure you will not need their assistance after you sign the purchase agreement because help will not be so easy then.

Christina Stockton Dec 28, 2015

My husband, who is a disabled veteran, came to visit your dealership on Monday October 26. He met with a salesman who helped him to find the vehicle that he wanted - a 2016 White Jeep Wrangler Unlimited. After test driving the vehicle, the salesman led my husband back to finance, where he subsequently met with both the sales manager and the finance director. Negotiations were held, and a total price was agreed upon, including my husband’s trade vehicle (a 2012 Mazda Speed3). Following the paperwork being signed, the 2016 White Jeep Wrangler unlimited was washed, gassed, and prepared for delivery. My husband drove off the lot with it around closing on Monday October 26. On Wednesday October 28, my husband was admiring his new vehicle and noticed that the paper tags stated “2015 Black Jeep Wrangler”. He was confused, so he checked the VIN on the paper tags against the VIN on the vehicle and found that the numbers did not add up. A further review revealed that the VIN on the Retail Purchase Agreement also did not match the VIN on the car that he was driving - the car that he was led to believe he was purchasing. In an effort to make right of the situation, both my husband and I took the afternoon of October 28th off of work. We drove the hour back to your dealership, where the finance director introduced himself to me. After briefly explaining the situation to him, he advised that the sales rep would be out shortly with the correct paperwork. The rep came out and advised that we had two options: we could take the 2015 Black Jeep Wrangler that was erroneously marked on the documentation, or we could pay an additional $3000 and the dealership would correct the paperwork and we could leave with the 2016 White Jeep Wrangler that we initially picked out and were led to believe we were signing for. My husband and I explained that neither of those options were acceptable, and that we expected Automation Chrysler Dodge Jeep Ram in Spring to make right of the situation by correcting the paperwork and putting us in the 2016 White Jeep Wrangler for the previously agreed upon price. The salesman refused, so we requested an escalation to the sales manager. The same situation occurred with sales manager came out to speak to us. Not only did the sales manager admit that the dealership was responsible for the mistake, but he also agreed that multiple employees of the dealership made the mistake. He did state, however, that he refused to “make it right” by correcting the paperwork to reflect what we were led to believe - that we were buying the 2016 White Jeep Wrangler Unlimited for the agreed upon price. Again, we requested an escalation, this time to the general manager. The sales manager led my husband and me the appropriate office. The GM both echoed the sales manager’s sentiment that it was the dealership’s fault and echoed his statement that the dealership was unwilling to make the situation right. At this time, I advised that I would be escalating the situation to the corporate office, and the GM advised us that he would have my husband’s Mazda - the vehicle we traded for the 2016 White Jeep Wrangler - brought around for him, and that the conversation was concluded. It took approximately half an hour, but the Mazda was finally returned to us. The dealership currently has in their possession both the 2016 White Jeep Wrangler Unlimited that we wished to purchase and drove for two days as our own, as well as the 2015 Black Jeep Wrangler Unlimited that was erroneously forced upon us.

Angela Hawkins Oct 29, 2015

My husband, who is a disabled veteran, came to visit your dealership on Monday October 26. He met with a salesman who helped him to find the vehicle that he wanted - a 2016 White Jeep Wrangler Unlimited. After test driving the vehicle, the salesman led my husband back to finance, where he subsequently met with both the sales manager and the finance director. Negotiations were held, and a total price was agreed upon, including my husband’s trade vehicle (a 2012 Mazda Speed3). Following the paperwork being signed, the 2016 White Jeep Wrangler unlimited was washed, gassed, and prepared for delivery. My husband drove off the lot with it around closing on Monday October 26. On Wednesday October 28, my husband was admiring his new vehicle and noticed that the paper tags stated “2015 Black Jeep Wrangler”. He was confused, so he checked the VIN on the paper tags against the VIN on the vehicle and found that the numbers did not add up. A further review revealed that the VIN on the Retail Purchase Agreement also did not match the VIN on the car that he was driving - the car that he was led to believe he was purchasing. In an effort to make right of the situation, both my husband and I took the afternoon of October 28th off of work. We drove the hour back to your dealership, where the finance director introduced himself to me. After briefly explaining the situation to him, he advised that the sales rep would be out shortly with the correct paperwork. The rep came out and advised that we had two options: we could take the 2015 Black Jeep Wrangler that was erroneously marked on the documentation, or we could pay an additional $3000 and the dealership would correct the paperwork and we could leave with the 2016 White Jeep Wrangler that we initially picked out and were led to believe we were signing for. My husband and I explained that neither of those options were acceptable, and that we expected Automation Chrysler Dodge Jeep Ram in Spring to make right of the situation by correcting the paperwork and putting us in the 2016 White Jeep Wrangler for the previously agreed upon price. The salesman refused, so we requested an escalation to the sales manager. The same situation occurred with sales manager came out to speak to us. Not only did the sales manager admit that the dealership was responsible for the mistake, but he also agreed that multiple employees of the dealership made the mistake. He did state, however, that he refused to “make it right” by correcting the paperwork to reflect what we were led to believe - that we were buying the 2016 White Jeep Wrangler Unlimited for the agreed upon price. Again, we requested an escalation, this time to the general manager. The sales manager led my husband and me the appropriate office. The GM both echoed the sales manager’s sentiment that it was the dealership’s fault and echoed his statement that the dealership was unwilling to make the situation right. At this time, I advised that I would be escalating the situation to your corporate office, and the GM advised us that he would have my husband’s Mazda - the vehicle we traded for the 2016 White Jeep Wrangler - brought around for him, and that the conversation was concluded. It took approximately half an hour, but the Mazda was finally returned to us. The dealership currently has in their possession both the 2016 White Jeep Wrangler Unlimited that we wished to purchase and drove for two days as our own, as well as the 2015 Black Jeep Wrangler Unlimited that was erroneously forced upon us.

Angela Kay Oct 28, 2015

So, I have had two Dodge vehicles and while I can say that the sales team is top notch, their Service Group is abysmal. I have never been treated this way by a service provider who then demand so much money to justify their appalling lack of service. I will summarize the issues that I have had from oldest to most recent: 1 - Had a recurring service engine light, brought in for diagnostics and was told there would an $85 charge to diagnose and they would hold my car for 24 hours. Took my car to local shop and error code was diagnosed in 10 minutes for FREE. 2 - Tried to make a reservation for both an oil change and tire rotation and told that I would have to make two separate appointments. Is this not the reason there are “Service” Managers? 3 - Was frustrated calling in for appointments so I tried the online reservation system. Made a reservation successfully only to have service manager call the day before the appointment and tell me they were closed that day. Why is the online system not tied to their actual schedule? 4 - Had issue with the Satellite Radio in my 1500 Ram and had to bring it in for a day so they could “confirm” that the radio was not functioning, order a replacement as they are not “allowed” a spare in stock, and then bring my truck in AGAIN for 2 days to have the new radio installed. 5 - Just tried to make an appointment to have work done and was told that I would have to wait until TOMORROW to make an appointment because the coordinator was “too busy”. Not even sure where to begin describing the lack of quality re customer service for my money on this one. By rights, these should be 5 separate reviews and should be entered separately, but as I did not report them at the time of event I will enter them as one. I now realize that my only recourse is to start sharing my experiences as comments to Service Managers don't move the needle. My expectation is that I should be treated like you want my business when I call, I give my requirements to your Service Manager and they tell me when they can take the vehicle, take care of all my needs, tell me when to come back, and I pay for the service. Nothing fancy, just simple Customer Service. NOTE TO DODGE AUTONATION: DO NOT AUTOMATICALLY REPLY TO THIS REVIEW WITH A PASSIVE "WE'RE SORRY FOR YOUR POOR SERVICE.... PLEASE GIVE US ANOTHER CHANCE AND CALL MANAGER @...". YOUR TEPID RESPONSE TO NEGATIVE REVIEWS IS INDICATIVE OF MY ISSUES WITH YOUR CUSTOMER SERVICE AND WILL IMMEDIATELY GENERATE ANOTHER NEGATIVE REVIEW. MY FULL NAME IS AT THE TOP OF THIS REVIEW AND IF YOU ARE TRULY INTERESTED IN FIXING THE PROBLEM YOUR MANAGER CAN BE PROACTIVE, GO THROUGH YOUR RECORDS, FIND MY NUMBER, AND CALL ME.

Charles Webb Jun 10, 2015

Now Well unfortunately I have nothing good to say about this dealer. To sum it up they lied in mutiple ways one being about a major issue that was why I want hesitant to sign the dotted line the 2nd time not first but second Time. A year ago I would say it was the best but not anymore. Not only do they lie if you are a women they will not take you seriously. I bought a brand new car after trading out of one I bought a year ago here which was a 2014 dodge charger that had mutiple transmission issues with hardly any miles. I love the charger went ahead and bought another because a sales man put a little BYRD in my ear that november 2013 was the cut off for a new batch of transmissions the car I was buying was produce December 2013 they sworn up and down this was the truth. Little to find out that they lied I guess they all have their fingers crossed behind their backs when they tell customers things. Next the paint on the car was not properly done when manufactured and the black sealant was coming through. Yes they are fixing this through the warranty but now im stuck making a payment on a brand new car that i was Able to drive four days. And it was $4K in damage on a brand new car. I couldn't tell you how many times we have been lied to. Plus the dealer NOT EVEN THE GM will give you anything in writing. CHRYSLER will not either. Shows both companies are not trust worthy. Im glad making the all mighty dollar is always the best thing to do for them to sleep at night while all of us minnions just get screwed over. I work in the service business and I would never treat someone this way. That is the different between service and sales. I am not exaggerating when I say do not buy a car from here. You wil be taken advantage of in every way possible where the only option is to not be professional. Maybe PIKE should be put in the ground saying they sell lemons. Oh I meant spike. maybe I should go to DEL VALLE and tell everyone how much I dislike this place. Oh and christina do not put call the gm because that has not been successful either its not like im asking for the world. JUST TIRED OF LIARS.

Anonymous Feb 20, 2015

Recent Reviews from AutoNation Chrysler Dodge Jeep Ram Spring

Cars.com

Edmunds

Facebook

Google+

Search New Vehicles

Search By Brand

Shop By Model

Search Pre-Owned Vehicles

Pre-Owned Featured Vehicles

Finance

Vehicle Specials

New Model Research

Pre-Owned Model Research

Parts

Service

Maintenance Service Schedules

Our Dealership

Recent Reviews from AutoNation Chrysler Dodge Jeep Ram Spring

Cars.com

Edmunds

Facebook

Google+