Recent Reviews from AutoNation Chrysler Dodge Jeep Ram Spring

I had 5 recalls on my vehicle. I called Auto Nation to schedule an appointment to come in. I told them I would drop it off after 3 and pick up the next day at 5. I asked if they provided a loaner, which they said no, not for recalls (thank you Chrysler). I buy your product and pay damned good money for it, to be inconvenienced at my expense). When I arrived, I pulled up to the service area. There was a guy standing at a podium there. He just looked and never said or did anything. So I got out of my car in the service area where there were numerous people. No one greeted me, or even spoke to me. I proceeded to walk inside when I asked the guy behind the podium where the service area was. He looked around as if confused and told me to go inside. Then a guy named Chase came walking up and asked if he could help me! Finally, a person with some coothe! He told me and the guy behind the podium that we were in the service area and went to direct me exactly where to go. I went into a room where there were 5-6 people all at a desk glued to either phones or their computers. No one looked up, no one said “hello” no one did anything to even acknowledge that I was there. Finally, Chase started asking them and then we found out which one I was supposed to go to. So I dropped off my vehicle. The next day around 3:30 I get a call from them that they will need to keep my vehicle another day. So finally, I get a call from them the day after and they tell me my vehicle was finished, but not to pick it up from them at least for an hour because they wanted to wash it. Hmmm, I thought well maybe they aren’t so bad after all. I went to pick up my vehicle after 3 pm and had to go inside to the cashier, who was this little skinny young girl who acted like she was put out cause I was there. “You here to pick up?” Was what she asked me so fast that I had to ask her “pardon me?” Are you here to pick up? She said in a raised volume. So rude, so unfriendly. I said yes. Then another guy comes into that office and she leaves and he takes over. No one saying anything. I got my keys and went to get in my car. I looked and it had not been washed...par for the coarse? I think you guys should train your people how to have manners and properly greet customers. I don’t think I will go there again. They lack good customer service skills to say the least.

Wanda Lou Jul 20, 2018

The absolute WORST (Service) experience I have ever had when having a vehicle serviced was here. I TRULY hope the management takes the time to read this because things really need to change. I brought my brand new 2018 Ram 1500 to Auto Nation CDJR for service. NO, I did not buy my truck here, but it is a RAM and I actually did buy it at another Auto Nation dealer coincidentally. Now, I arrived on Tuesday July 10th for a recall and problem with the electronics on the radio. I was told that unless I wanted to leave the truck over night, it would not be able to be serviced today, so I made an appointment. I asked if a loaner would be available and I was told if I waited until next Monday (July 16th) then there would be and if 1 was available sooner, I would get a call. So I left with an appointment and returned the following Monday. Here is where it gets fun! I arrived and spoke with the service adviser and he looked at me as if he had never seen me before in my life! He asked if he could help me and I told him I was there for my appointment. He said, "Okayyyy? and what are we doing?" I told him the recall and the radio issue I have been having with the truck since I first bought it. I also said since I just drove across several states towing a trailer, I must as well get it LOF and tries rotated. The adviser told me that they would likely need the truck all day and maybe into the following day. Also, if I needed a new radio, it would be weeks before it was delivered from the factory and it would be another whole day to install it. I asked if the loaner he said would be available today was ready for me and he said there were no loaners but I could rent a car for $40 or so. I told him that actually I paid for a better warranty and rentals are supposed to be included and he said he would check (ultimately, I was correct). I had to get a ride to the Enterprise rental company and still had to sign forms, pay a daily insurance premium and pre-paid fuel for the car. 3 hours later, I got a call saying the truck was done. WHAT???!! I told him I would have waited for 3 hours. Why in the world did he tell me it was going to take a whole day if it only took 3 hours and I was one of the first people there at 730 AM. The service adviser said it's not up to him how long things take in the shop. Then he told me that they were not going to order a replacement for my radio because they were not able to find any trouble codes on it. Not to mention, they called Chrysler and were told that there was going to be an "over the air" update released soon to fix all of the issues I said I was having. I told him I have pics and videos of the issues I was having with the stereo (which controls the A/C, NAV, hands free, and various inputs). I also told him that I spoke with ChryslerDodgeJeep Ram as well and had a case number in which they assured me, all I had to do was order a radio and it would be replaced. They did nothing to help me. I paid for my tire rotation because it was not included in the pre-paid service and waited almost 30 minutes before they even drove my truck back up front to me from the back. I drove my truck over to TOYOTA and got a brand new truck there. I'm done. Save yourself the headache and buy a different product, but if you do get suckered into a CDJR product, then service it somewhere else.

Jeremy Rosenthal Jul 17, 2018

Updating my review because in just three short years, this place has lost its touch. I purchased a brand new 2015 Jeep Wrangler 3 years ago and had the best experience. My vehicle was appraised for $13k and I ended up getting $3k more than that after negotiating for over an hour. It was hard but the manager made it a point to come out, meet myself and family, and get me to the number needed to leave with a Jeep. Today I returned in hopes for the same experience. Not the case, not even close. The salesman we worked with Vildan, was actually great. But no one else we encountered cared an ounce that we were even there. We received a trade in quote, and the sticker price of a brand new 2018 Jeep Wrangler. Also, included in this trade in that could have taken place, were 5 brand new factory tires they would be able to keep for our Jeep considering we wanted to keep our custom large tires from our old one. They informed us this not only wasn’t something they would add to the value, but we would need to PAY THEM to switch the tires so they could have the NEW ones. Another dealership close by chose to not even charge to switch the tires at all considering they profit from the tires. I called Vidal back to see if they would consider just switching the tires at no cost (bc it honestly didn’t make sense not to)...he checked with his GSM and told me yes, they would take care of it and we can head back. When arriving again, we felt good and excited. Literally half way through the APPLICATION he comes back to tell us, “actually, the cost of the tires to be switched is $500 but we can off half off and just charge the $250 for y’alls. Wait, what? I felt completely scammed and uncomfortable after that. We left a dealership that was willing to take care of everything while their service department was open, to go back to AutoNation for this scam. Vidal did apologize and admitted he misunderstood his manager. However, that Manager that we never met because I’m assuming was too busy playing candy crush on his phone while four guys sit around watch, let that sale fall for $250. $250 at that point was small but the vibe and comfort was ruined. After multiple visits to the “back office” to speak with a his “GSM” after our now second visit, we realized this place just isn’t what it was three years ago. I was surprised this mystery GSM never came to explain or offer assistance but after our experience, it’s probably best we didn’t encounter him. Hopefully Vidal ends up somewhere with a more hands on and customer service oriented team. -Morgan & Kevin B.

Kevin Boatner Jun 17, 2018

Updating my review because in just three short years, this place has lost its touch. I purchased a brand new 2015 Jeep Wrangler 3 years ago and had the best experience. My vehicle was appraised for $13k and I ended up getting $3k more than that after negotiating for over an hour. It was hard but the manager made it a point to come out, meet myself and family, and get me to the number needed to leave with a Jeep. Today I returned in hopes for the same experience. Not the case, not even close. The salesman we worked with Vildan, was actually great. But no one else we encountered cared an ounce that we were even there. We received a trade in quote, and the sticker price of a brand new 2018 Jeep Wrangler. Also, included in this trade in that could have taken place, were 5 brand new factory tires they would be able to keep for our Jeep considering we wanted to keep our custom large tires from our old one. They informed us this not only wasn't something they would add to the value, but we would need to PAY THEM to switch the tires so they could have the NEW ones. Another dealership close by chose to not even charge to switch the tires at all considering they profit from the tires. I called Vidal back to see if they would consider just switching the tires at no cost (bc it honestly didn't make sense not to)...he checked with his GSM and told me yes, they would take care of it and we can head back. When arriving again, we felt good and excited. Literally half way through the APPLICATION he comes back to tell us, "actually, the cost of the tires to be switched is $500 but we can off half off and just charge the $250 for y'alls. Wait, what? I felt completely scammed and uncomfortable after that. We left a dealership that was willing to take care of everything while their service department was open, to go back to AutoNation for this scam. Vidal did apologize and admitted he misunderstood his manager. However, that Manager that we never met because I'm assuming was too busy playing candy crush on his phone while four guys sit around watch, let that sale fall for $250. $250 at that point was small but the vibe and comfort was ruined. After multiple visits to the "back office" to speak with a his "GSM" after our now second visit, we realized this place just isn't what it was three years ago. I was surprised this mystery GSM never came to explain or offer assistance but after our experience, it's probably best we didn't encounter him. Hopefully Vidal ends up somewhere with a more hands on and customer service oriented team.

Kevin Boatner Jun 16, 2018

Updating my review because in just three short years, this place has lost its touch. I purchased a brand new 2015 Jeep Wrangler 3 years ago and had the best experience. My vehicle was appraised for $13k and I ended up getting $3k more than that after negotiating for over an hour. It was hard but the manager made it a point to come out, meet myself and family, and get me to the number needed to leave with a Jeep. Today I returned in hopes for the same experience. Not the case, not even close. The salesman we worked with Vildan, was actually great. But no one else we encountered cared an ounce that we were even there. We received a trade in quote, and the sticker price of a brand new 2018 Jeep Wrangler. Also, included in this trade in that could have taken place, were 5 brand new factory tires they would be able to keep for our Jeep considering we wanted to keep our custom large tires from our old one. They informed us this not only wasn't something they would add to the value, but we would need to PAY THEM to switch the tires so they could have the NEW ones. Another dealership close by chose to not even charge to switch the tires at all considering they profit from the tires. I called Vidal back to see if they would consider just switching the tires at no cost (bc it honestly didn't make sense not to)...he checked with his GSM and told me yes, they would take care of it and we can head back. When arriving again, we felt good and excited. Literally half way through the APPLICATION he comes back to tell us, "actually, the cost of the tires to be switched is $500 but we can off half off and just charge the $250 for y'alls. Wait, what? I felt completely scammed and uncomfortable after that. We left a dealership that was willing to take care of everything while their service department was open, to go back to AutoNation for this scam. Vidal did apologize and admitted he misunderstood his manager. However, that Manager that we never met because I'm assuming was too busy playing candy crush on his phone while four guys sit around watch, let that sale fall for $250. $250 at that point was small but the vibe and comfort was ruined. After multiple visits to the "back office" to speak with a his "GSM" after our now second visit, we realized this place just isn't what it was three years ago. I was surprised this mystery GSM never came to explain or offer assistance but after our experience, it's probably best we didn't encounter him. Hopefully Vidal ends up somewhere with a more hands on and customer service oriented team.

Morgan B. Jun 16, 2018

Updated: 5/11/2018 I bought a used Chevrolet 1500 from AutoNation Chrysler Dodge Jeep RAM Spring in December of 2017 and to start things off, they had to come pick up the truck from me to redo the state inspection, so that they could properly file my registration paperwork. Then, roughly 8 weeks into ownership, the engine grenades. Upon calling the dealership, no one wanted to help me. It took multiple calls to AutoNation corporate, in order to get the local dealership to start the warranty claim. Now that they’ve had my truck for 7 weeks installing a “new or refurbished engine” I went in person to check on the truck and I’m told by the tech doing the work that they are replacing it with an engine from LKQ (a local junkyard). Where I'm at now is that I have to leave for a business trip in less than 12 hours, and all I’ve been told is I can’t take their loaner because it’s too far and they don’t know when my truck will be ready. Despite all my attempts and suggestions to resolve the issue, including buying a new truck from them and trading the broken one in, they are doing everything in their power to make this situation as painful as possible. Yesterday 4/23/18 I was contacted and was told that my truck was ready, I arrive and spoke to the service manager, we spoke about the work done and why they elected to use a junkyard engine, I had to pry to get information on the engine, the engine they installed was from an older truck with more miles than my truck had on it, in addition to that the top end of the wiring harness is all butchered up and exposed. Sounds like the lifters are tapping (known issue on these trucks, my old engine didn’t have the issue) the steering column is binding up on something, and there’s a new mysterious hole in my tailight. They took my loaner vehicle back, despite the fact that my truck hadn’t been properly repaired. I attempted to talk to the used car manager, I tried to tell him I had a significant down payment to get into a new truck. He didn’t give me the time of day, so I go ahead and take this truck on my business trip. I spoke to the GM who also didn’t want to talk to me until I mentioned what had happened with the used car manager (as soon as he heard I had cash he didn’t want to hear anything else). He tells me to come see him when I get back from my trip and to bring said significant down payment, and he’ll do whatever it takes to get me in a new truck, awesome, or so it sounds. 200 miles away from home on my way back from my trip the lifters begin tapping ferociously, I limp it home and go see the GM the next day as planned. He offers to buy my truck back for an insulting amount considering how bad they had screwed it up, they show me new trucks and when we go talk price it’s nothing but advertised price (not whatever it takes to get me to buy a truck from them) as I’m walking away they come down $1,500, thanks but no thanks. At this point I’m tired of fighting these guys so I gave in and went to Gullo Ford and bought a 2018 F-150, and they made a better offer on my old truck than Autonation did. If in the market for new truck I’d highly recommend Gullo, they’ll actually take care of you. But whatever you do please DO NOT PURCHASE A VEHICLE FROM AUTONATION SPRING!

Austin Holdaway May 31, 2018

This was written by a friend who had done business with you guys. I bought a used Chevrolet 1500 from AutoNation Chrysler Dodge Jeep RAM Spring in December of 2017 and to start things off, they had to come pick up the truck from me to redo the state inspection, so that they could properly file my registration paperwork. Then, roughly 8 weeks into ownership, the engine grenades. Upon calling the dealership, no one wanted to help me. It took multiple calls to AutoNation corporate, in order to get the local dealership to start the warranty claim. Now that they’ve had my truck for 7 weeks installing a “new or refurbished engine” I went in person to check on the truck and I’m told by the tech doing the work that they are replacing it with an engine from LKQ (a local junkyard). Where I'm at now is that I have to leave for a business trip in less than 12 hours, and all I’ve been told is I can’t take their loaner because it’s too far and they don’t know when my truck will be ready. Despite all my attempts and suggestions to resolve the issue, including buying a new truck from them and trading the broken one in, they are doing everything in their power to make this situation as painful as possible. Yesterday 4/23/18 I was contacted and was told that my truck was ready, I arrive and spoke to the service manager, we spoke about the work done and why they elected to use a junkyard engine, I had to pry to get information on the engine, the engine they installed was from an older truck with more miles than my truck had on it, in addition to that the top end of the wiring harness is all butchered up and exposed. Sounds like the lifters are tapping (known issue on these trucks, my old engine didn’t have the issue) the steering column is binding up on something, and there’s a new mysterious hole in my tailight. They took my loaner vehicle back, despite the fact that my truck hadn’t been properly repaired. I attempted to talk to the used car manager, I tried to tell him I had a significant down payment to get into a new truck. He didn’t give me the time of day, so I go ahead and take this truck on my business trip. I spoke to the GM who also didn’t want to talk to me until I mentioned what had happened with the used car manager (as soon as he heard I had cash he didn’t want to hear anything else). He tells me to come see him when I get back from my trip and to bring said significant down payment, and he’ll do whatever it takes to get me in a new truck, awesome, or so it sounds. 200 miles away from home on my way back from my trip the lifters begin tapping ferociously, I limp it home and go see the GM the next day as planned. He offers to buy my truck back for an insulting amount considering how bad they had screwed it up, they show me new trucks and when we go talk price it’s nothing but advertised price (not whatever it takes to get me to buy a truck from them) as I’m walking away they come down $1,500, thanks but no thanks. At this point I’m tired of fighting these guys so I gave in and went to Gullo Ford and bought a 2018 F-150, and they made a better offer on my old truck than Autonation did. If in the market for new truck I’d highly recommend Gullo, they’ll actually take care of you. But whatever you do please DO NOT PURCHASE A VEHICLE FROM AUTONATION SPRING!

Avery Delfelder May 11, 2018

I wouldnt even give these people 1 star! DO NOT TRUST THEM! My family has had sooo many problems when dealing with these people. The purchasing process is always nice and the sales people are aleays helpful and accomidating but the service department is absolutely ridiculous! My family has purchased 3 cars from auto nation, all with the extended warrenty and everything like that. One time i went there to get my oil changes and came back to get my car to my suprise had a bill of 400$ becuase they claimed they had to put a new battery in it. Which i had just got the car not too long ago from them and never had battery issues before. Then not even a few months later the battery that i had no choice in buying that was supposed to be a lifetime battery with auto nation dies oh my goodness i was so frustrated. Now my daughters car had a problem with the alternater. She went to auto zone and they did a FREE diagnostics run on her car and was told its the alternater so she goes up to autonation to get it fixed becuse her car is under warrenty. They treated her like garbage she is a 18 year old young lady and is always polite so didnt know how to react other then to cry when they told her shed have to pay full price because she doesnt have full warrenty coverage. She calls me crying and stranded with her car dead there with no way to pay this assinign price. Its my name on the car and i keep all important documents very prganized so i quickly found her car contract agreement which disclosed she had full and amazing coverage for an alternator. She leaves the car there a few days to be fixed and gets a call that its not the alternator and that its the battery whoopty tah and that its 400 for the battery because its not coverd. So now she back to feeling helpess and so i step in and say no we will just take the car back if you cant fix what we came here for. They take litterlly an hour to pull her car around and i was told its becuase the battery in her keys were dead which again not true she has never had an issue with her key fob and hasnt even had the car 1 year. Anyways i am pointed in the direction of the cashiers counter tho i was reasured that since they didnt do anything that i wouldnt be charged for the visit and that the cashier has the keys. I get to the counter and they say i owe 200$ for a diagnostics test to say the battery is dead which i had never asked to be run. I asked for the alternater to be fixed period. They wont let me take the car untill i pay for the unwanted insainly expensive diagnostics test. I get a jar of vasiline because these people are srewing me yet again and then they tell me the car is so dead that i have no choice but to buy a battery from them in order to leave. I said oh heck no i will just jump it. These people habe a way of killing batteries and charges you for breathing. After argueing with Aaron the service person "helping" me for no joke about 45 minutes i decided i would buy a battery from elsewhere and bring in there to be dropped in since they were trying to charge me 400 dollars for a battery. I went to sams club and got a name brand new battery with warrenty for less than 150$. When getting home i review the reciept for the diagnostics and found out i was not only charged for diagnostics but aslo for "miscilaneous" charges. I called the manager and after arguening and explaing over the phone was reimbursed half of what i paid. I AM SO DONE WITH THIS COMPANY! THE WARRENTY YOU PAY FOR IS NEVER HONORED AND YOU WILL ALWAYS BE CHARGED FOR EVERYTHING YOU DIDNT ASK FOR!

Amy Vance Mar 22, 2018

DO NOT GO THERE FOR A CAR! I have never had this many problems with a car dealership and this was my 3rd car (past tense) Me and my fiance went to Autonation to get a car for transportation to and from work and school. I already priced it out that the 2012 Chevy Crude online was $8,000 and fianced with a 3.2% interest, which I was guaranteed online, and my $2,600 down payment I should have been left with a car financed for around $12,000 Max. Wrongggggggggg. My salesperson was Mr. Oscar and he told me and my fiance they would fiance my car with a 7.2% interest rate and then proceeded to ask for more down payment of $3000. I was highly upset but decided to go along because I really needed a car. The cruze wasn't ready after signing the paperwork so they let us drive off in another car for the day and we would return for our car the next day. The Chevy Cruze wasn't ready for pickup until 3 days later. They never once called us and let us know what was going on with the car. The one time we did call about the car Mr. Oscar brushed us off the phone and said they would call when it's ready. We pick the car up and drive it home. The 2nd day I was telling my fiance I think the car is leaking oil. We went outside and noticed a huge oil puddle running out from the car. We touched the puddle and knew it was oil. On top of the car pulling to the right and constant jerking when accelerating. (I was previously driving a 2001 Nissan frontier truck and as old as my truck was it never once leaked oil like this.) So we called Mr. Oscar and told him we wanted to return the car due to the unsafe conditions. He told us to bring the car in. They then proceeded to explain that because it was past 5 days and that supposedly went above the 250 miles limit for our full money back guaranteed. The only options they were giving us were to fix the car or get refinanced into another car. We had to call the Bank the car was fianced through to see what other options we had. It was then we decided to cut our loses and get a cash car off the lot so that we could get out the auto contract. Now two months later the car is still showing up on our credit even though we signed a null void contract and were told our contract was terminated. WHATEVER YOU DO DON'T GO TO THIS PLACE. I promise you it would be better for you to go to a real dealership than to deal with this headache.

Samantha Kennedy Oct 3, 2017

WORST SERVICE DEPARTMENT - DRAG YOUR CAR ELSEWHERE IF YOU HAVE TO. We have HAD to bring our car in - our NEW car at that - to this place three times now. THREE TIMES now dealing with the service department has been a NIGHTMARE. EVERY single time we go in with one problem, we come home and now we have a DIFFERENT issue. I have had cars that were 10 years old that I NEVER had to get repairs done for. I have this brand new car for less than 2 years and have to bring it in 3 times?! What's up? I HATE THIS PLACE. I sent a very detailed e-mail to Calvin Miller and he NEVER responded. NEVER. Not one time. In it were instructions given to us about our loaner car concerning our daughter's health issues. Critical health issues. Not even an e-mail back to let me know that due to our extenuating circumstances, he would take care of everything and we would not have to track people down to make sure these things were taken care of. My husband JUST called me to let me know that there was NO loaner car for us and too bad for us. I had to forward the voice mail from another employee guaranteeing us a loaner car (who I called two days ago just to be sure everything was taken care of since Mr. Miller is apparently too busy to do so himself - you know, like doing his job instead of me doing it for him). So now we get to wait until So-and-So speaks with Whats-His-Face and has Whoever approve everything EVEN THOUGH I ALREADY TOOK CARE OF THIS TWO DAYS AGO AND THIS SHOULD HAVE BEEN A NON-ISSUE. I hate this place. Like seriously, I will avoid that side of the freeway to not have to ever look at this place again. We will NOT EVER come back here. EVER. To be completely honest though, there were two people we spoke with who did everything they could this last time to help us. It wasn't enough after the disappointment we have had with this department overall. Their names were Christina Ramp and Mikayla Barber (no idea if I spelled the names correctly). With the exception of those two people, everyone else in that department needs to be sent to a firing squad - literally.

Christine Jasek Jul 12, 2017

I had warranty work done 3 months prior on the axle seal. Three months later it was leaking worse than it was the previous time. They denied the warranty work due to dirt being in the axle tube. In the type of work I am in (oilfield) I am on gravel or dirt roads 8hrs+ a day rain or shine. They said since the underside of the jeep was dirty and the axle tube had dirt in it that the warranty was no longer valid. I spoke with a lady from the manufacture she said it should still be covered under the warranty from JEEP. Autonation still refused to cover it under warranty. I attempted to speak with the multiple directors for the service department at the location and just kept getting passed around to different people . Next I tried to call the GM who was unreachable. At first I was told the repairs would be 700 dollars. After telling the service member what the manufacturer stated they said they would start the paperwork to be warranty work . They said it would take three hours and my jeep would be ready that night or the next morning. When I went in to pick up my jeep the paperwork was not completed and the cost went up from 700 dollars to 1000 dollars. Which I refused to pay. I called the service rep the next morning and she stated they are NOT going to cover it under warranty. I then once again tried to contact the service director. This time I succeeded in contacting him via the phone. I told him what had been going on and what the manufacture had stated. He agreed with me and told me to give him 20-30 minutes and that he would work on the issue and call me back. I had a meeting that afternoon at work and 3 hours went by with no word back. I had been dealing with this issue for over a week by this time and was beyond frustrated. My fiancée had been corresponding with the GM Mr. Hagan about purchasing a jeep wrangler for herself and ended up emailing him about what had been happening with service the week prior. A fellow jeep club member was also planning on having his axle seal replaced under warranty at the dealer and asked how the service was. I was completely honest with him and told him to take it to another dealer for servicing. My fiancée also called the dealer to speak with the director but was forwarded to the service member taking car of my jeep. She told her about how they are losing business from the was they are treating me because she is no longer buying a jeep there and the other jeep owner is no longer using them either. The service tech then changed her mind and said that cant be happening and forwarded her to the director who then said they would honor the manufacturers warranty. On top of the warranty from the manufacture I also purchased supplemental warranty that they refused to honor. I would give it a 0 if I could. Sales department does a great job.

Zachary Emmons Feb 25, 2017

Love our new truck...customer service and desire to make things right, non-existent! We contacted Autonation Spring on Feb 14, 1017. Made an appointment with our salesperson for the next evening. In the meantime, asked for a Carfax report numerous times before receiving it. Finally got a copy 30 minutes before we left our home in Galveston to drive to Spring. Earlier in the day, we were contacted by another Autonation location (Gulf Frwy) and told that the vehicle we were interested in was at their location and that we should go there. Tried to confirm with Spring location as to actual whereabouts of the truck and they said they had it and didn't know why someone from Gulf Frwy would tell us to come there. No one could explain this to us. Arrived at Spring location, made deal and was disappointed, but agreed to less than "rough trade-in" value on our vehicle. We were offered more, sight unseen from another dealer, but we had driven all the way to Spring, really liked the truck we wanted to buy so made the deal. A day earlier we were told it would save time to fill out a credit app online so we did and submitted it. Didn't matter, had to fill out two others by hand when we arrived in the finance office and when asked why we had to do it again, basically got an answer of "shrugged shoulders". Went to finance office and was offered an extremely high interest rate due to the "late hour". We have excellent credit and about 40% down payment. When we nearly got up and left, he all of a sudden remembers another financing source that may have a lower rate. He found it, we accepted. (Why weren't we offered it in the first place?!) He then quoted us agreeable payment terms, only to realize after printing the contracts that he had made an error and that the payments would be higher than originally quoted. While in the finance office, we asked salesperson to please get our key ring (which when handed over had house keys, mail box keys, not to mention sentimental value). He said the sales office where the keys were, was now locked for the night and there wasn't anyone to open it. We left without them, drove back to Galveston. I texted the salesperson the next morning to remind him to please be sure to retrieve our keys and keyring right away. He assured me he would take care of it. He also collected some cd's we left in our trade-in and he would have them when I returned to Spring the next day for a minor window repair. Returned to Spring for the window appointment and I was told that we never gave them a key ring and that if we had, that they are typically thrown away. We provided two sets of keys to our trade in and expected we would get a second for the truck we purchased. When we asked for a second key to our new truck, we were told, "sorry" we don't have it. We have since learned it will cost between $125 to $220 to replace it. I also requested a copy of the Autonation warranty as we had not received one the night before in the finance office. The salesperson looked through my copies of my documents that I'd brought with me, took them with him and said he'd get a copy of the warranty. I waited for the window repairs which were done quickly and when my truck was returned to me, I asked about my documents. The salesperson told me he didn't have them and never did. So...now I don't know where my sales contract, financing contract or any other sensitive documents ended up. It is also at this time that they listed our "rough trade-in" for "clean retail" (double the trade-in value) on their website. We have purchased many cars in 30+ years of marriage and I have a background in the automotive retail business as a salesperson, finance manager and general manager. We've never experienced the level of confusion, frustration, mis-steps and apathy in any of our previous car purchase transactions. No attempt has been made to compensate us in any way for the unprofessional and frankly upsetting way we were served by this company. We told more than a couple of times that "I'm sorry, but this is the way 'Corporate' does it".

Deborah Heywood Feb 20, 2017

I called Autonation Chrysler Jeep Dodge Service Department to schedule an appointment to diagnose a check engine light on my 2007 Dodge Charger. The earliest available appointment date was in two weeks. So I accepted that and took it in and it took an additional five days to call back with a diagnosis. Fourteen days later I called and was told to come and pick my car up. Two days later the light came back on. I drove it back there and said it would be the next day before they could see it. And there was no loaner car to give me. So I drive away with my car in the same condition it was in 19 days before, but $1200.00 less in my bank account. Which brings me to a serious issue for me. I have had my car serviced here 3 times on the record for the same issue and all three times I was told we have loaners but we are just out right now. Then you don't really have loaners, do you? Or just not for certain customers... I paid Enterprise Rental Car $900 for the 19 days that I was without my car. My extended warranty has rental car coverage but only while the car is in the shop for covered repairs, which was only ONE DAY out of the 19 to replace two O2 sensors! WOW!!! But there was no hesitation to try to sell suggested service like a transmission flush, oil change, and strut replacement, (which is where the $1200.00 comes in)but failed to repair what I brought it in for. What stops the service department from repairing my car properly the first two times which could have prevented the most recent experience. That's why car owners bring their car to the dealer and not other repair shops. Imagine what would be in the budget if the rental car fees didnt take away from the repair budget. What an awful experience and a regrettable waste of time and money I can never get back. My uncle get back in town and tells me I could have bought the O2 sensors from Ebay for $40 each and he could have replaced them for free in his garage. What am I paying for on each visit if my car still isn't repaired? Unfortunately the check engine light is still on so I an currently waiting on a call from JT after he secures a loaner vehicle so I can drive my car back for round 4 for the same issue! The first service advisor was Alfred Hayward and the second service advisor was Daisy. Round 3 was with JT. I'm very courteous and polite to the advisors in person and on the phone and understanding of the diagnosis and repair process. I'm sure every customer experience is not like this which just makes me wonder why my experience was...

Orlando Sheppard Dec 23, 2016

Brand new Jeep Wrangler bought on 9/30/16 and the engine warning light already was lit?? Very disappointed and on top of it I was also dissatisfied with the service. Dropped off my car at 9am, was told by service rep, Brett, that a rental car can't be provided until diagnostic is completed. I said okay I need a ride home. He said our service van is currently out but will be back shortly. So I went inside the waiting area. 1. After a long wait of 1 hr and 20 min., service rep walked in to get a cup of coffee and saw me. He said, "oh our driver has been around, you must have not seen or heard him when he came in here and asked if anybody needs a ride". I was thinking, duh, so I missed him, shouldn't that be your responsibility to check if I'm still in here??? 2. Waited all day for my car status to see if I can pick it up the same day. Until I can't wait any longer so I called them myself at 4:35pm. Service rep said they haven't completed the diagnostic, so I asked for my free rental car. He said that I would have to pay the rental myself, out of my pocket, and I need to call Enterprise myself to get it. I'm like WHAT? I have a free rental on my paperwork and just because you haven't completed the diagnostic I can't get it for free. Then I asked if I can get reimbursement for this? He said, not sure, they have to see what the diagnostic is first. I decided not to get the rental. It will not come out of my pocket. Had to cancel a 6pm meeting because of their inefficiency. Was also told he'll call me the next day, around mid day to give status of the car. 3. Waited again, no phone call. Can't wait so I called at around 2pm to get status. Can't believe what he said, "I was about to call you, I can't find the technician to get the status, been looking for him, must be out for lunch, as soon as he's back I'll call you". He called back and let me know that the car will be ready around 5pm. 4. Called me at 5pm, I missed his call, left me a voicemail saying my car is ready for pickup. I called him back and said I need a ride. He said we can give you a ride but our driver leaves at 4:30pm and he's already gone. We can arrange it for tomorrow morning. I'm thinking, I give up on this one, he doesn't think and know how important it is for a customer to have their car immediately. I told him, I'll find a way to get there. I told the service manager what's going on and how frustrated I was. AutoNation Jeep needs to know how other car dealership services work. Had a great service experience with Toyota and Lexus, also good with BMW. I know, BMW and Lexus are more expensive cars BUT that shouldn't be basis for a quality service, plus, my current Jeep car is not cheap either if you think about it. And it's still new!!! My point is, car service needs to make sure that a customer has a ride immediately and do not leave the customer hanging or wondering what's going on.

Cynthia Valle Dec 9, 2016

Brand new Jeep Wrangler bought on 9/30/16 at a different location. The engine warning light already was lit?? Very disappointed and on top of it I was also dissatisfied with the service. Dropped off my car at 9am, at AutoNation in Spring TX, was told by service rep, Brett, that a rental car can't be provided until diagnostic is completed. I said okay I need a ride home. He said our service van is currently out but will be back shortly. So I went inside the waiting area. 1. After a long wait of 1 hr and 20 min., service rep walked in to get a cup of coffee and saw me. He said, "oh our driver has been around, you must have not seen or heard him when he came in here and asked if anybody needs a ride". I was thinking, duh, so I missed him, shouldn't that be your responsibility to check if I'm still in here??? 2. Went home, waited all day for my car status to see if I can pick it up the same day. Until I can't wait any longer so I called them myself at 4:35pm. Service rep said they haven't completed the diagnostic, so I asked for my free rental car. He said that I would have to pay the rental myself, out of my pocket, and I need to call Enterprise myself to get it. I'm like WHAT? I have a free rental on my paperwork and just because you haven't completed the diagnostic I can't get it for free. Then I asked if I can get reimbursement for this? He said, not sure, they have to see what the diagnostic is first. I decided not to get the rental. It will not come out of my pocket. Had to cancel a 6pm meeting because of their inefficiency. Was also told he'll call me the next day, around mid day to give status of the car. 3. Next day, waited again, no phone call. Can't wait so I called at around 2pm to get status. Can't believe what he said, "I was about to call you, I can't find the technician to get the status, been looking for him, must be out for lunch, as soon as he's back I'll call you". He called back and let me know that the car will be ready around 5pm. 4. Called me at 5pm, I missed his call, left me a voicemail saying my car is ready for pickup. I called him back and said I need a ride. He said we can give you a ride but our driver leaves at 4:30pm and he's already gone. We can arrange it for tomorrow morning. I'm thinking, I give up on this one, he doesn't think and know how important it is for a customer to have their car immediately. I told him, I'll find a way to get there. I told the service manager what's going on and how frustrated I was. AutoNation Jeep needs to know how other car dealership services work. Had a great service experience with Toyota and Lexus, also good with BMW. I know, BMW and Lexus are more expensive cars BUT that shouldn't be basis for a quality service, plus, my current Jeep car is not cheap either if you think about it. And it's still new!!! My point is, car service co. needs to make sure that a customer has a ride immediately and do not leave the customer hanging or wondering what's going on.

AkosiCynch Dec 9, 2016

Jimmy Gonzalez - I would give a good rating for him, but the rest....well, read on. 33 Days to change a Head Rest. 3 trips and days off work to get a head rest removed and replace. UNACCEPTABLE. Needless to say, my opinion of the services that I have be subjected to are very poor, except for the updates that were provided to me while I waited in the waiting room for the service to my 2014 Town and Country Van by Jimmy Gonzalez. Let me explain. On July 15th, I drove the van into the service department and was told, after someone stood in the lane and looked at the head rest of the van, that I would need to make an appointment to get this fixed. I did but the appointment was not until August 5th. When I left, it dawned on me that no one took any part numbers or other, so I then called back and asked and was told that the appoint on August 5th was so they can take pictures and send forth a claim on this. I stated then, that I was off work already and could come back to have the pictures taken for a claim, but was told that this is not how they work. So for the next 22 days, I would have to drive with a defective head rest in the passenger seat, which is not a very comfortable thing for the passengers, as it jutted out into their heads. Not scoring many points here. I then made two other calls, one to Tomball Chrysler and one to DeMontrond asking if the instructions that I had received were accurate and whether this was normal, and sadly, both dealerships stated the same thing about AutoNation, that when AutoNation took over, the quality of customer care and service went down. So far, this is exactly what I have been experiencing. I brought my van in on August 5th, to get a picture (I guess) taken, so this can be sent forth in as a claim, and over the next 10 days, I received, No Updates, No Status' and No Calls to let me know that I was not forgotten. I sent an email to Jimmy Gonzalez and to the Manager, Mr. Hagan, and then received a phone call from Jimmy stating that the part had arrived on Friday. So now on Tuesday, I was making arrangements to make my 3rd trip to Autonation. When I got there on August 18, they had a loner car for me, so I could get to work and then they would call me when the car was ready. I received a call before lunch, so I took the car back and then waited 20 minutes for them to FIND my van. 33 Days to change a Head Rest. Very disappointing. Will not go back here again, no matter what. Not worth it at all. There are many other dealerships that actually care about their customers and do not make them jump through so many hoops that cost customers so much time.

Jim C Aug 28, 2016

Let me just start of by saying I hardly ever write reviews of purchases, however my experience here prompted me to take the extra time and write this review. I live almost an hour away from this dealership and started my day at a dealership minutes from my house. After wasting my time there and being insulted on my trade in value, I walked out. I went online and started searching for dealerships and contacted many. Whitney Camden, promptly responded to my email and we started emailing back and forth....questions, concerns, etc. She sent me a link so I could fill in information on my trade vehicle and I completely filled it out including pictures and submitted it. The process stated it could take up to 24 hrs for a valuation which concerned me because I'd hoped to purchase same day. About 2 hours later I received a great offer on my trade (full blue book trade value). The offer came from the sales manager Jose Sandoval, who had to fill in for Whitney as she had some personal business to attend to. He immediately went to work putting the numbers together on paper and sending it over for my review. Was very pleased with this process. After we got to an easy agreement on the numbers he sent me a finance application to complete online. Once it was approved, he sent me an email to let me know so I could head to the dealership. In this email he told me that Willie Byrd would be the salesman assisting me once I arrived at the dealership. Mr. Byrd called me on my way just to introduce himself and let me know he had everything ready for my arrival. I was apprehensive about the dealership changing my trade in values after I'd arrived, assumed that they gave me a high offer just to get me in the doors....well that never happened. They followed through on the valuation provided via email. When I arrived the paperwork was ready. During mine and Mr. Byrd's discussion, he became aware I was a Veteran of the US Armed Forces. He then showed me how using my USAA membership I could save on car purchases and saved me another $1000 on this purchase! It took a while to get into see the finance person as they were busy (near the end of the month and a holiday at that). Once in with the sales guy it was not the high pressure event that I'd encountered in the past.....GAP insurance, extended warranty, etc. I told him what I wanted and got exactly what I wanted and nothing more.....nothing less. Overall very pleased with the entire experience! Would definitely recommend to friends, family, and anyone wanting to purchase a new vehicle. Every time I purchase a new vehicle, I dread going to a dealership because of the experiences of past, however after this experience, I know where I'll be going to buy my next vehicle and I know purchasing a vehicle can be fun again! Great job guys!

pvtbailey Jun 5, 2016

First, let me say that this was my first time dealing with AutoNation CDJR. To be completely honest they offered the same somewhat lackluster experience that all dealers offer these days. I worked three competing dealerships by email and then by phone for about 7 days prior to selecting AutoNation as the ?winner?, they had the exact truck I was after along with the best sales price and trade-in value. The sale went fairly well after some typical give and take, a walk out, some more haggling, and then the deal. All in all it took about 4 hours or so from start to finish, not bad with some kids in tow. My salesman, Adil Razzaq, was on point and did a great job throughout the process?.until after the sale. There were two items on the ?we owe? sheet that we agreed upon prior to the sale and we were very explicit on what those things were: body repair to a factory dent on the LF door and a full set of Weathertech floor mats (PN included). We were told to come back the next week and made an appointment for Thursday, plenty of time to prepare for the dent repair and have the floor mats ordered and in. Two things happened that day, the body shop guy chuckled at the idea that the repair time was possible in the scheduled amount of time and Adil (the Salesman) tried to push some cheap OEM rubber floor mats instead of the Weathertech mats on my wife. I suppose this was mostly due to cost on his part and the fact that I was not there. The body guy, Robert, was a fantastic guy to work with and he even gave us his phone number so that we could work directly with him for the follow up. By no fault of Roberts we had to come back a second time to complete the dent repair and I had to sort out the floor mat debacle with Adil. When I came back the next Tuesday I found that Adil had transferred to another dealership. Left in the waiting room trying to figure out what to do I came across another Robert, this one in the parts department. I explained what was going on, showed all of the documentation, and he happily ordered the correct floor mats and had them shipped to my house. To sum things up: good pricing, good selection, poor sales follow through, two guys named Robert that deserve recognition for having to clean up Adil?s mess. It?s a shame that it took an extra day of my time to set things right, things that should have been squared away from the start with just a little bit of follow through.

MikeV Mar 21, 2016

Autonation in spring has no interest in continuing a good relationship after you buy a vehicle. The buying process was good and smooth and a great rate, BUT once the papers are signed they don't have any interest in assisting you with possible issues that might come up after. Over this weekend we had one of the rims rust 50% over night. I have never heard of this before and couldn't find anything to help me. It has Ballistic rims that came with the truck when it was purchased. I started with calling Ballistic's to see if there was ever a problem like this. They had no idea what could of happened, but told me since they were purchased with the vehicle I bought from AutoNation. That if AutoNation took pictures of the one rim having issues and sent the pictures to them from the service department, that they would then send me a new rim to replace it with at no charge for me or Autonation. I went up to the AutoNation dealership in spring, where the truck was purchased, and the women told me that they refused to send anything and that I needed to leave since there were other customers in line. All I was asking is if they could send the pictures to Ballistics so the product can be replaced. I have never had any type of trouble like this when I bought my other vehicle from CarMax and needed assistance after purchasing a vehicle, even after the purchase was over a year old!!!! I would think if nothing was coming out of their pocket and I have never missed payments and I'm paying them a lot of money for that truck that they would AT LEAST have a little respect to not pretty much tell me that the other customers are more worth their time. I bet if I would have stayed long enough to get a manager to the desk that it wouldn't of been any issue. Like I said before, the buying process was great with them, but BE AWARE to make sure you will not need their assistance after you sign the purchase agreement because help will not be so easy then.

Christina Stockton Dec 28, 2015

My husband, who is a disabled veteran, came to visit your dealership on Monday October 26. He met with a salesman who helped him to find the vehicle that he wanted - a 2016 White Jeep Wrangler Unlimited. After test driving the vehicle, the salesman led my husband back to finance, where he subsequently met with both the sales manager and the finance director. Negotiations were held, and a total price was agreed upon, including my husband’s trade vehicle (a 2012 Mazda Speed3). Following the paperwork being signed, the 2016 White Jeep Wrangler unlimited was washed, gassed, and prepared for delivery. My husband drove off the lot with it around closing on Monday October 26. On Wednesday October 28, my husband was admiring his new vehicle and noticed that the paper tags stated “2015 Black Jeep Wrangler”. He was confused, so he checked the VIN on the paper tags against the VIN on the vehicle and found that the numbers did not add up. A further review revealed that the VIN on the Retail Purchase Agreement also did not match the VIN on the car that he was driving - the car that he was led to believe he was purchasing. In an effort to make right of the situation, both my husband and I took the afternoon of October 28th off of work. We drove the hour back to your dealership, where the finance director introduced himself to me. After briefly explaining the situation to him, he advised that the sales rep would be out shortly with the correct paperwork. The rep came out and advised that we had two options: we could take the 2015 Black Jeep Wrangler that was erroneously marked on the documentation, or we could pay an additional $3000 and the dealership would correct the paperwork and we could leave with the 2016 White Jeep Wrangler that we initially picked out and were led to believe we were signing for. My husband and I explained that neither of those options were acceptable, and that we expected Automation Chrysler Dodge Jeep Ram in Spring to make right of the situation by correcting the paperwork and putting us in the 2016 White Jeep Wrangler for the previously agreed upon price. The salesman refused, so we requested an escalation to the sales manager. The same situation occurred with sales manager came out to speak to us. Not only did the sales manager admit that the dealership was responsible for the mistake, but he also agreed that multiple employees of the dealership made the mistake. He did state, however, that he refused to “make it right” by correcting the paperwork to reflect what we were led to believe - that we were buying the 2016 White Jeep Wrangler Unlimited for the agreed upon price. Again, we requested an escalation, this time to the general manager. The sales manager led my husband and me the appropriate office. The GM both echoed the sales manager’s sentiment that it was the dealership’s fault and echoed his statement that the dealership was unwilling to make the situation right. At this time, I advised that I would be escalating the situation to the corporate office, and the GM advised us that he would have my husband’s Mazda - the vehicle we traded for the 2016 White Jeep Wrangler - brought around for him, and that the conversation was concluded. It took approximately half an hour, but the Mazda was finally returned to us. The dealership currently has in their possession both the 2016 White Jeep Wrangler Unlimited that we wished to purchase and drove for two days as our own, as well as the 2015 Black Jeep Wrangler Unlimited that was erroneously forced upon us.

Angela Hawkins Oct 29, 2015

My husband, who is a disabled veteran, came to visit your dealership on Monday October 26. He met with a salesman who helped him to find the vehicle that he wanted - a 2016 White Jeep Wrangler Unlimited. After test driving the vehicle, the salesman led my husband back to finance, where he subsequently met with both the sales manager and the finance director. Negotiations were held, and a total price was agreed upon, including my husband’s trade vehicle (a 2012 Mazda Speed3). Following the paperwork being signed, the 2016 White Jeep Wrangler unlimited was washed, gassed, and prepared for delivery. My husband drove off the lot with it around closing on Monday October 26. On Wednesday October 28, my husband was admiring his new vehicle and noticed that the paper tags stated “2015 Black Jeep Wrangler”. He was confused, so he checked the VIN on the paper tags against the VIN on the vehicle and found that the numbers did not add up. A further review revealed that the VIN on the Retail Purchase Agreement also did not match the VIN on the car that he was driving - the car that he was led to believe he was purchasing. In an effort to make right of the situation, both my husband and I took the afternoon of October 28th off of work. We drove the hour back to your dealership, where the finance director introduced himself to me. After briefly explaining the situation to him, he advised that the sales rep would be out shortly with the correct paperwork. The rep came out and advised that we had two options: we could take the 2015 Black Jeep Wrangler that was erroneously marked on the documentation, or we could pay an additional $3000 and the dealership would correct the paperwork and we could leave with the 2016 White Jeep Wrangler that we initially picked out and were led to believe we were signing for. My husband and I explained that neither of those options were acceptable, and that we expected Automation Chrysler Dodge Jeep Ram in Spring to make right of the situation by correcting the paperwork and putting us in the 2016 White Jeep Wrangler for the previously agreed upon price. The salesman refused, so we requested an escalation to the sales manager. The same situation occurred with sales manager came out to speak to us. Not only did the sales manager admit that the dealership was responsible for the mistake, but he also agreed that multiple employees of the dealership made the mistake. He did state, however, that he refused to “make it right” by correcting the paperwork to reflect what we were led to believe - that we were buying the 2016 White Jeep Wrangler Unlimited for the agreed upon price. Again, we requested an escalation, this time to the general manager. The sales manager led my husband and me the appropriate office. The GM both echoed the sales manager’s sentiment that it was the dealership’s fault and echoed his statement that the dealership was unwilling to make the situation right. At this time, I advised that I would be escalating the situation to your corporate office, and the GM advised us that he would have my husband’s Mazda - the vehicle we traded for the 2016 White Jeep Wrangler - brought around for him, and that the conversation was concluded. It took approximately half an hour, but the Mazda was finally returned to us. The dealership currently has in their possession both the 2016 White Jeep Wrangler Unlimited that we wished to purchase and drove for two days as our own, as well as the 2015 Black Jeep Wrangler Unlimited that was erroneously forced upon us.

Angela Kay Oct 28, 2015

So, I have had two Dodge vehicles and while I can say that the sales team is top notch, their Service Group is abysmal. I have never been treated this way by a service provider who then demand so much money to justify their appalling lack of service. I will summarize the issues that I have had from oldest to most recent: 1 - Had a recurring service engine light, brought in for diagnostics and was told there would an $85 charge to diagnose and they would hold my car for 24 hours. Took my car to local shop and error code was diagnosed in 10 minutes for FREE. 2 - Tried to make a reservation for both an oil change and tire rotation and told that I would have to make two separate appointments. Is this not the reason there are “Service” Managers? 3 - Was frustrated calling in for appointments so I tried the online reservation system. Made a reservation successfully only to have service manager call the day before the appointment and tell me they were closed that day. Why is the online system not tied to their actual schedule? 4 - Had issue with the Satellite Radio in my 1500 Ram and had to bring it in for a day so they could “confirm” that the radio was not functioning, order a replacement as they are not “allowed” a spare in stock, and then bring my truck in AGAIN for 2 days to have the new radio installed. 5 - Just tried to make an appointment to have work done and was told that I would have to wait until TOMORROW to make an appointment because the coordinator was “too busy”. Not even sure where to begin describing the lack of quality re customer service for my money on this one. By rights, these should be 5 separate reviews and should be entered separately, but as I did not report them at the time of event I will enter them as one. I now realize that my only recourse is to start sharing my experiences as comments to Service Managers don't move the needle. My expectation is that I should be treated like you want my business when I call, I give my requirements to your Service Manager and they tell me when they can take the vehicle, take care of all my needs, tell me when to come back, and I pay for the service. Nothing fancy, just simple Customer Service. NOTE TO DODGE AUTONATION: DO NOT AUTOMATICALLY REPLY TO THIS REVIEW WITH A PASSIVE "WE'RE SORRY FOR YOUR POOR SERVICE.... PLEASE GIVE US ANOTHER CHANCE AND CALL MANAGER @...". YOUR TEPID RESPONSE TO NEGATIVE REVIEWS IS INDICATIVE OF MY ISSUES WITH YOUR CUSTOMER SERVICE AND WILL IMMEDIATELY GENERATE ANOTHER NEGATIVE REVIEW. MY FULL NAME IS AT THE TOP OF THIS REVIEW AND IF YOU ARE TRULY INTERESTED IN FIXING THE PROBLEM YOUR MANAGER CAN BE PROACTIVE, GO THROUGH YOUR RECORDS, FIND MY NUMBER, AND CALL ME.

Charles Webb Jun 10, 2015

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