12/7/18 Update. I still have not heard from these people.It doesn't take a genius to look up a stock number,to figure out who we are. I thought I would mention that my salesman's name was James Del Valle.Avoid him.I know that we only spent a measly 70 K.But you would think that would earn somewhat of a loyal customer.Its clearly about the sale.All they have to do, is sell just the one. Who cares about repeat business, and Service? 11/29/18. Update Still haven't received a call yet. 11/27/18 Update I have an idea.How about you call me, since you have my stock number. I already tried to speak to the GM,when I picked up my plates.I was told he was not there. 11/23/18 I thought I would wait a few weeks before I wrote a review.That would give me time to get over our anger and disgust with this place. And give the dealer a chance to smooth this over.But the call never came.So here it goes.The salesman was kind enough to deliver a new truck to my Iocation for a test drive. I thought that was a pretty nice gesture.I never asked for that to be done. The stock #JG212309 was what I was testing.We were pre-approved from our bank. So after the test drive.I went and got the Lovely Wife and we decide to keep the truck for a few days. So the salesman had us go outside and do a walk around for dings and dents.We marked a few panels on a sheet of paper. Then the salesman and ourselves each kept a copy. After deciding we wanted to purchase the truck.We returned it and the negotiations began.After a few days of going back and forth.Very easily I might add.The Lovely Wife decided she wanted to be the closer of the deal.So I text the salesman and told him the Mrs. would be taking over.I informed him she would be sending him an email shortly to get the deal closed.She had asked for three things.If all were agreed upon.We would come by that night and do the deal.He replied back to her email agreeing to all three things.So far so good.So we kept our appointment for that evening.We got there to the finance office.and Maurice started showing us all the warranties and other up-sells.I looked over at my wife and told her I thought she had already got a final drive out total and everything she wanted.She showed me and Maurice the Email......Yeah......it was pretty clear our salesman just got us in to make a sale. So Maurice calls this guy in the office.The man comes in and says he cant do those things. We both told him,that is the whole reason we even agreed to come in and make the purchase. He said he just cant.And he slithered out of the office.I was furious inside. Luckily Maurice saved this deal because we were ready to walk out.So we had to spend $3000 more than we expected. However it was not about the money.It was the lack of integrity of the salesman.We felt the deal was still fair even though the salesman botched it up. The problem is the wife felt like he just saw her email that said we will buy tonight.And he just looked beyond the few details to get us there.She felt he had diminished her because she was a woman.She really wanted this truck as well.It is unique and had been sitting on the lot for almost year. Well we purchased stock #JG212309. It was raining very hard the night we took delivery. We went home that night and never got to experience the great new car feeling.That was stolen from us.But sales got what they wanted.An aged unit off the lot.So the next day I had it cleaned up.The interior was dusty and some scuffs here and there.And all the same damage was still on the truck that was on the walk around sheet.They never fixed it. The DEF tank was at half full.Some of the PDI was not done.The wire harness package for accessory switches was not available.Then I go online and register my new RAM.Only to find it has an open campaign.It needs a new airbag module.They sold a new vehicle without checking for open recalls.I could go on about this situation.Just take this as a warning.What might seem like a good price.What are you having to give up.You have been warned.This should help the Black Friday Shopping.

We bring the car for transmission problems and they said is not that is doing the same thing that it was doing before. They supposly fix it, but it keeps doing it.

All I can say Wow! The dealership did it’s job by having a mass inventory to choose from, Great Sales Person (Angel), and Business Manager (Adil) to assist with the selection and purchase. I have been dealing with Auto Nation for a year now and the service department has been excellent. No other choice and worth the 25 mile drive!

Always great service

I had a great experience! Everyone was friendly, helpful, and patient. I would definitely reccomend this dealership!

This was the absolute worst experience I had at a dealer ever. My visit was for a recall and they refused a the loaner that I needed due to other business appointments. Somebody from the dealership contacted me wanting to buy my my 2014 Ram 1500. As soon as I made it clear that the deal had to be fair, I heard nothing back. To me Autonation Spring TX will never get any of my future business. They need to close down and try to cheat people in Russia or Poland.

Great Service

Best experience ever since I purchase the vehicle here!

I ended up buying the most beautiful jeep wrangler sahara with the help of Andrew Figueroa. He was tirelessly searching for the right combo, color, leather interior, etc. He also checked in person at another dealership only to learn it wasn't what I was looking for. The entire time he was very kind, polite and never pushy. He put so much effort into finding the right vehicle for me. I'm very happy with my purchase and would definitely recommend buying a car at AutoNation...especially with Andrew!

sales woman Charlie was GREAT

Very helpful. Needed new wiper blades. Got them quickly and free installation.

Autonation is very easy to deal with, straightforward and upfront with information. The transaction was swift with no suprises or pushy sales tactics. Mario was a pleasure to deal with.

We have purchased several vehicles from AutoNation and have been more than pleased with the service, ease of the purchase and the friendly associates. We will come back to this dealership for all of our purchases.

Excellent customer service, get in touch with Jason he is a great seller!

Had an OUTSTANDING experience at AutoNation Chrysler Dodge Jeep Ram in Spring Texas. I had been looking for a vehicle at the right price with the right accessories in South Dakota, Illinois, Indiana, South Carolina, California, and Texas (Traveled to all these places). The best place with the right price was AutoNation in Spring. The personnel there are great to work with and I would recommend this place for anyone.

Just had my oil changed and tire rotation on ram 1500 3.5 hours

Overall review was 5 Star when I purchased my New 1500 Ram Limited from Auto Nation from Jason Shayan and Jordan Kauffman. They were very helpful and answered all of my questions.

I’ve serviced my car here three times ! All three times I had to get the manager involved!! This place has HORRIBLE customer service!!

Andrew fiqueroa was our sells man, i highly recommend him! Made everything possible we got the deal closed, very professional and patient with us. Guide us through car shopping from the beginning to closing the deal. If you are looking into getting into a new car andrew is your guy! Thanks again

Our sales rep was awesome! Thank you Jason Shayan :)

Excellent service. Highly recommended

The service department is a nightmare. We had a 10:30 appointment for a recall issue to be addressed. I called at 5 pm to see about picking the vehicle up and it had not even been looked at yet! No phone call or communication at all from the service advisor Colby. She asked if they could keep the vehicle overnight so it could be brought in first thing in the morning. Fast forward to noon the next day....still no phone call or communication. We showed up at the service department and the vehicle STILL had not been looked at! Over 24 hours after our SCHEDULED appointment. We left with the vehicle without the recall being addressed. Awful experience. Very disappointing, a terrible representation of Dodge/Ram.

Whitney, Colonel and all others involved were awesome! They listened to what we needed and made recommendations based upon our needs. They were straight forward, honest and pleasant. I highly recommend this dealership.

Walked in with a pre qualification from my bank, they asked me if I would give them a chance beat my banks APR, I greed with the stipulation that no more than 3 inquiries. I bought the truck with the ONLY offer I was told about, Two days later my email blew up from all three credit bureau's where they had run my credit with 10 plus companies. I contacted the finance companies and was never told about the other offers the night I bought the truck, I contacted the dealer to get them to take all these inquiries off, was even tagged in the email to the finance manager stating it was a "mistake". Then I was told my the GM, Bill Suessman that they could not do that. I went down to the dealership where the same GM called me a "piece of crap" for questioning why they directly disobeyed my wishes. Watch these people, they only care about how much which finance companies pays more on the "back end" of the deal. Here is a copy and paste of the email for proof and I also have a audio recording of this man verbally attacking me. Kim I need a huge favor for one of our customers. When he was submitted he was submitted to more banks than what he requested. Can you please send him the letter stating that were not to submit his credit to the other lenders instead of the first three. I CC’d him on the email so you would be able to attach that letter and send to him. He is trying to buy a house and is a good friend of John Pikes

My experience was not as fruitful nor transparent nor professional as I thought it would be. Of course the salesman (Angel Garajales) wanted to secure the sale in any shape or form. He quoted one base price on a piece of paper and when it came down to paying ; i got caught with another price. It was a bit hard on my part to back out given a hard check on my credit report had already been done. Angel promised to answer all of my questions and concerns post sale and he did not even bother to return any of my phone calls or multiple emails. Highly unprofessional . I never received initially at the time of sale any information about all of the optional services that I bought with the car such as warranties and protection, I actually had to drive back 30 miles to the dealership obtain that information. Lesson learned : I will do more due diligence next time before I chose which dealership to go to. I think sales people need to be more customer service oriented than commission oriented and that's how you win long term customers. But in my opinion Angel was unprofessional and not a proper representative of a big brand like AUTONATION However, I shall give credit and thanks to Jon Stanley the sales manager who addressed my concerns when i reached out to him with the help of Ignacio Victorica.

My experience was not as fruitful nor transparent nor professional as I thought it would be. Of course the salesman (Angel Garajales) wanted to secure the sale in any shape or form. He quoted one base price on a piece of paper and when it came down to paying ; i got caught with another price. It was a bit hard on my part to back out given a hard check on my credit report had already been done. Angel promised to answer all of my questions and concerns post sale and he did not even bother to return any of my phone calls or multiple emails. Highly unprofessional . I never received initially at the time of sale any information about all of the optional services that I bought with the car such as warranties and protection, I actually had to drive back 30 miles to the dealership obtain that information. Lesson learned : I will do more due diligence next time before I chose which dealership to go to. I think sales people need to be more customer service oriented than commission oriented and that's how you win long term customers. But in my opinion Angel was unprofessional and not a proper representative of a big brand like AUTONATION However, I shall give credit and thanks to Jon Stanley the sales manager who addressed my concerns when i reached out to him with the help of Ignacio Victorica.

I feel very bad buy a car in this dealer and the car had serious problems in the body my insurance declared as Jonke I feel cheated I would never buy a car in this place I lost my investment

My daughter recently purchased her first vehicle. We searched for the best price and HANDS DOWN AutoNation Chrysler Dodge Jeep RAM in Spring gave it to us. In fact, we had someone in the business search for us who told me that "the price we were quoted was so low that they don't know how they could do it". We expected to get down there and find that something wasn't as we thought but to our surprise it wasn't. Now, we did have to go through Chrysler Credit to get a certain rebate but we know we don't necessarily have to stay with them (and probably won't since the interest rate was not competitive). Anyway, our salesman Andrew Figuoroa was great and took care of everything for us. Our experience was great and we would recommend to anyone looking to take a trip there.

I met a great sales person Luis Ramirez that was willing to work through my decision process over several days. I felt very comfortable the sales person, finance team and even the sales manager. After poor experience with Tomball Dodge, I would rate this buying experience well over a 10! Well done!

Three cheers for Ronnie Rhodes at Auto Nation Spring. Whatever your needs are, buying, trading, or just looking, maybe advice ?! You will be treated like the only on e there, and with the upmost professional service, AND in a very timely matter. i will DEFINITELY take my business there! so, wanna see A Really Nice Guy, RONNIE RHODES.! THANKS my ole friend!

Excellent experience💯💯💯...Mr.Leroy Johnson was my salesperson...this guy did a tremendous job in getting me into my Beautiful 2019 Jeep Cherokee 😊😊...being a first time buyer I got financed with some awesome interest rates..😊😊...and a whole lot of other incentives...I Highly Recommend ..Autonation Chrysler Dodge Jeep Ram...💯💯💯

Service was excellent, they did oil change and tire rotation, frenly advisor, didn't wait long.

This is disgusting service !!!!

Service center can be slow, but customer service is always on par. Free wi-fi and popcorn help make the wait bearable.

I bought a new Grand Cherokee and Ben worked very hard to find the exact model my wife wanted. The only thing I was disappointed in was when taking delivery of the new car the fuel tank was on empty, the detail shop did a so so job. Inside windows were still covered in a film and I found a chip in the paint on the front bumper. I found it! Would have thought the detail staff would have pointed it out to my salesman Ben but no. They say they are going to fix it like new but waiting to see if they just use touch up paint or truly repaint the bumper so it is like new. Not my salesman’s fault but his support staff that is getting new cars ready don’t take much pride in making sure new customers are insured and great experience.

We had an amazing experience from the time we walked in. Our salesperson, Jason was extremely knowledgeable about the Jeeps we looked at. He educated us on the available features, updates and differences. We were grateful for his patience as we determined the right car for us. The negotiations and finance part were straightforward and greatly appreciated by my husband and I. ⭐️⭐️⭐️⭐️⭐️ experience! We will highly recommend to our friends.

Overall Ben found the car my wife wanted at a very good price. The only thing I was disappointed in was when taking delivery I found a small chip in the paint on the front bumper, no gas in car, and it was not detailed very well. I would have expected a show room quality car at delivery. This was not Bens fault it was his support staff. After they did a so so job of detailing it I would have thought they would have said somiabout the cio in the paint but no I had to find it. They say they are going to take care of it. We will see if they repaint it or just use the touch up paint.

I don't normally write review however, I just had too. Kenya [Sales] was great. Got me in and out quick and was a pleasure to work with. Love my Compass Latitude!!!

Took my truck in for a few recalls. The service was fast and freindly to myself. On the other hand when picking my truck up I walked in to here them bad mouthing another customer.

My Salesman Hubert Steen was amazing, friendly, professional. He found the truck that we needed and gave us a great price without any haggling.

Jordan was easy to work with and thanks to Bill for the great deal.

Took my vehicle in for "recall" updates and an Oil Change. Was advised that I should also have my tires rotated and I also asked for a new battery for my key fob. I was looking at a total of $40 for the tire rotation and battery. However, when the service was completed, I was advised (to my delight) that, I would not be charged for anything. I would like to give a great thumbs up to the service department for promptly servicing my vehicle providing me with a new battery for the key fob. I greatly appreciated it. And to Ms. Sallie Vaughn for keeping me posted on how things were going, Thank you! Thank you! Thank you! :)

Horrible place to deal with, never again. I walked in prequalified from my bank with a great credit score. They asked if I would fill out a credit app to see if they could beat the rate my bank give. I specifically, repeat specifically, said under no circumstances I wanted more than three inquiries. I bought the truck and the next day I had 11 inquiries on my reports. I flipped! Immediately called the finance dept, they apologized and said they would take care if it. I even have an email stating the “mistake” yet they have done NOTHING and now won’t answer my many calls to talk to someone. I have an appointment with my attorney on Monday, I bet they will answer his call.

Very friendly and helpful. Will buy from them again.

Sales man was polite and friendly. He seemed patient and interested in my ideal vehicle. I visited the dealership over a period of several days. I finally decided on a SRT Hellcat Challenger. Oddly the people at the dealership knew far less about this line of vehicle than is typical for the dealerships I have purchased from in the past. The finance department made several detremental mistakes and I was not provided with the lease I was promised and had to settle for an out right purchase. I was told the car was $65,000 after rebates, but I was in a hurry and signed the agreement not tralizing they had not applied my rebates. $3,000 is a rather large number. They charge the same price for old 2016 Challengers they have as they charge for the bew 2017 they have. The delivery of the car was the bear minimum I have ever experienced. There was no real information or instruction. The car was supposed to be cleaned but was filthy and I had to return to get it cleaned. On the second trip to get it thecleaned I notices scratches in the paint that seemed to be consistant with the motions of cleaning. I believe I am satisfied with the vehicle itself and the sales staff overall, but the finance department and dealership overall were a typical disappointment. I do not believe I can say this dealership stands above or up to the dealerships I have used in the past. Sadly, this car is not the turn key amazing machie you want it to be. I now must upgrade the tires so it will stay on the road. All in all I like the car. I do feel as though I paid too much. I feel like the dealership should resch out and make an attempt to ensure I had the absolute best experience.

Really great buying experience. They bent over backwards to show me new and used trucks as I weaved my way through the options. In the end got a very nice truck and I'm very happy with the overall experience.

Brian McDonald in the sales department he help me to make it happen he is the best, he did everything to me to find the best deal, I’m very happy with my new Ram Thanks a lot to Brian, I appreciated ...

Used car dept sucks they was to hold a Jeep I wanted until I got there. I love 70 miles away and drove in to pay cash for it and they sold it!

They reported that they rotated the tires, but I have a small scrape on the rear driver side rim so that’s how I was able to tell without a doubt that they did not rotate my tires. They went into great detail on the condition of my brake pads which we know is a lie. Then on my receipt they said I asked for a multi point inspection which I did not. They also said I declined an air filter which is untrue. They got oil everywhere under the hood. The guy who drove my truck to the garage had my system up so loud they actually blew a speaker and amplifyer. My wife could hear it inside from the restrooms. They were seriously so unprofessional and I have completely lost the little trust i had left in them. If you value your vehicle did not go here . I also have everything on dash cam that they tried to delete.. Edit 11/12/2018. No return phone call ofcourse. They did not Rotate/Balance Wheels or inspect brake system, and or battery even though my service record states " Rotate/Balance Wheels Vehicle Inspection(S) Inspect Brake System Miscellaneous Check Battery Miscellaneous" They did not drain the super charger oil or even rest the "oil change" reminder. I guess the listed miscellaneous was for the time spent trying to erase my dash cam after blowing a JL 12 inch W6v3 sub and somehow smoking the 1000 watt digital amplifier. They did NOT use fender mats/covers leaving several scratches on my driver side fender when three to four employees, 3 of them not even mechanics wanted to talk/rest themselves and their phones on my car. They were even pointing touching and pulling on things under my hood, very strange and it leaves me/my car feeling like it was molested for lack of a better word. I will post the video on YouTube if they do not pay for the speaker and amp and change the fact that they did not rotate my tires costing me 1 of 4 free tire rotations in my Jeep Wave program.

Can't truly rate the quality of repairs since the vehicle didn't experience any problems and the recall repairs involved reprogramming of computer modules.

We received very poor service after the purchase of our Dodge Journey. We were given incorrect information and Auto Nation would not honor it. I made over a dozen calls to the sales manager and salesperson with no return phone calls. When I did connect with the sales manager I was told how busy he was and he was very condescending. He wanted nothing to do with helping us to resolve our issue. We once waited over an hour to talk to him and he never came out of his office. Very poor customer service skills. The service department even tried to help us out and do the communicating with the sales manager and we never got the phone call we were told we would get. Very frustrating and disappointed.

Found car of our dreams and they worked every step of the way to help make it possible.

Great service

They are very polite but a little bit disorganized

What a great experience here. Hunter, Mario and the finance team really made this an easy process. Thank you

Had to get my Jeep serviced here. Everything was fast and easy. Got my vehicle back much faster than I was expecting.

all the folks I dealt with were very friendly, not pushy like alot of dealerships, my sales person AJ was very helpful and explained everything about my new truck, thanks for a great experience

Dealer Oscar Mena was great. I selected a vehicle online but changed my mind. He wasn't pushy to make me get vehicle originally chosen. Very helpful and service was actual fast. No more than maybe an hr or hr and half for finance and getting my vehicle.

Very friendly and helpful and give the best opinions of choice on what your vehicles and explain step by step on what needs to be done and what can be done later very helpful indeed

Mario was helpful, knowledgeable and very accommodating. Made our experience stress free.

Bought my car here almost 3 years ago, never had any type of issues until I most recently brought it in for service. I was in for an oil change and tire rotation, after leaving the dealership my car starting driving poorly and the engine light came on... back to the dealership. Two days later i was contacted and told the coil for a cylinder was bad and will be repaired for $270. Fine, did it. I picked up my car the following Saturday after the repairs and they had washed it. After leaving, I noticed almost my entire black vehicle had tiny fine scratches on it. I was back in the dealership on Monday for them to look at it. Dropped it off Wednesday for “repairs”. Here this morning for pick up and the scratches are just the same. I was told it was buffed and washed but it looks the exact same. I was told because my vehicle has other scratches and they “didn’t Know what it looked like prior to me bringing it for service” there was nothing else that could be done and they could not take any responsibility. Moral of the story make sure you have images, details and a thourough walk through on your car before you leave it with them for service... It makes me sick knowing my car has so many scratches that were not there before and they couldn’t make it right. My only positive experience was my interaction with Kara in service and Hunter in sales. Thank you for being understanding. I just wish it could have been truly fixed.

Hunter was soooooooo amazing! I have never had a car buying experience like this before. Hunter knew exactly what I wanted without me even saying so and most importantly he LISTENED to me. He made this the easiest process and everything went so smooth. Go see Hunter ASAP!

They are a professional group.

This is the second car I have bought from them and 7-10 days after purchase the check engine light goes on. Recently I went in for oil change, tire rotation and balance. Nothing but an oil change was done. Then they didn’t tell me I need my fluids flushed or I could gotten that done.

Super contento con mi nuevo carro. Gracias a la atención del amigo James!.

Hunter is a pleasure to deal with. Thanks Autonation

Great place to buy a new car or truck no hassle and great sales staff that help each other out

In service as for Big Rob... has the man!

Update: After speaking with the General Manager I am extremely happy with how the situation has been handled. I bought a 2016 ram back in 2016. Well today the battery went bad. So the truck only being 2 1/2 yrs old I figured dealership problem....man was I wrong they had a battery from 2013 in the truck so of course the battery wasn't in warranty. You figure when you but a brand new truck you would get brand new parts....nope not here... I will never buy anything from here again since they cant seem to fix there mistake. Makes you wonder what else is outdated. Oh and apparently there are 2 recalls on the truck that cant be fixed until they notify me of the recall....way to go dodge you have lost this families business. Oh and when my husband told them they sold the truck under false pretense they asked him to leave. The service department is horrible.

We were greeted promptly and showed the exact car we had been looking at online. Our salesman, Liam, even took it upon himself to put our son's child seat in the new car for our test drive. The car buying process had its usual bargaining, but the process went way quicker than expected. The customer service from Liam and the kids area for our son definitely made it a great experience! We would definitely recommend Autonation!

Great staff, very helpful and courteous. Love my 18 Wrangler.

If I could give this place zero stars I would. They tell you one thing, you get there and they tell you all the faults with your trade in, when you tell them the faults with theirs they dont want to hear it. Total disgusted with this place, theres has to be a better way to purchase a vehicle without feeling like you've been swindled. Don't buy from this place. I'll take my worthless trade that they told me was worth 12400 and then I get there and it 11000 somewhere where they treat people

My contact was Sallie Vaughn She could not have been more professional friendly or helpful then she wants He was very helpful informative and it everything in very timely manner I will always try to contact her to get any work done at my daughters jeep Sincerely John Mikelonis Tomball TX

great salesman...thank you Jordan!

Great Customer Service. They go above and beyond to get you in the right vehicle.

I brought in my vehicle for some recall work and the overall experience was excellent.

Mr. Santaana was our awesome salesman! He was very patient with us and explained the details and process step by step. We drove away with our dream truck and got a really good deal! I'm very happy with our experience at AutoNation Spring location.

The best place to buy a car

Really nice people...would go back any time...

I had an amazing customer service experience here! I stopped by to look at some cars to possibly purchase one and Derrion Lewis was my salesman who was very attentive, extremely nice and knowledgeable. He showed me their inventory, asked questions to see what I liked, texted me pictures of cars even after I left and constantly stayed in touch. Thanks to him I found my next car and it was such a pleasant experience overall. I felt valued, cared for and not pushed at all. A finance manager Adil Razzaq ensured I felt comfortable with my decision and took care of all paperwork quickly and professionally. They even walked with me to a service center to introduce to their team for my future car maintanence. I highly recommend this team to those who are looking for new or pre-owned vehicles. A great experience! Thank you, Autonation!

Franklin was very respectful and made sure I got everything I need. If you are looking for a pre owned go see Franklin. He’ll be your guy, even on his days off. If I could give 10 stars I would.

Excellent customer service! Great price and overall great experience! I would defiantly recommend AutoNation.

I bought a brand new ram may of 2016 and today 10/18/18 the battery needs to be replaced. so my husband brought my truck in to get the battery replaced and pointed out that the battery is from 2013. they told him mopar has 2 yrs to use parts so if my math is right that means they can put that battery in a 2015 not a 2016. so they refuse to replace the battery. when you purchase a new vehicle you expect new parts apparently not here and when you tell them they sold a vehicle under false pretense since technically not everything was new they told my husband to leave. horrible service makayla and the service manager.

very nice people that. love too help

Okay, I have always been a ford guy but I went to check this dealership out and ended up buying a ram 3500. Great salesman and Adil in Finance was superb. Great job guys.

Worked with James DelValle. This is my second Jeep to purchase from here. Best price in town!!! I went to another dealership to see if I could get a better price and was told to hurry up and get it at Autonation because they could not come close to it. Guess where i'm getting my next Jeep?

Fast.... Easy... Convenient... True No-Hassle experience!!!! Jason was a true professional.... Ms.Gagliardi, help me through the GAP process... Definitely will buy my next Jeep from here...

SALES (JOSHUA MCCORMICK), SERVICE, AND FINANCE WERE THE ABSOLUTE BEST!!!!!!!!! 5 STARS!!!!!

while I have a service plan with dodge, 1.5hrs for tire rotation and oil is insane..

Truly a great experience. We had the pleasure of directing dealing with Jason and he was more than understanding and patient with what we were there for. The sales manager and our financial rep also helped along the way. Can't thank them enough. Highly recommend this dealership and when you go ensure you ask for Jason, he'll make sure you're taken care.

This is a nice dealership with nice people and managers who care about the customer. It's always good to do buisness with them

Very surprised kudos to my salesman Robert white who didn’t pull any surprises. The price online was the price I paid plus sales, tax & title. Thank you Robert and AutoNation.

Not happy with the service department at AutoNation Dodge Jeep Ram in spring. Took my “like new” Jeep in to have an OEM hitch / Tow package installed. The Grand Cherokee SRT came back from service unwashed with greasy hands prints all over it. It was also scratched in two different places. One scratch on a back panel were they had to remove panels to install the hitch and one on a front panel were it appears they did a hasty touch up job. They denied all knowledge and say they have camera footage of the front scratch when I brought it in. I owned the Jeep less than two weeks. I’m done with AutoNation in Spring. They are a high volume high excuse dealer, stay away! Follow up - Just FYI.. The GM never bothered to return my calls.

We bought a top of the line Nissan Armada from AutoNation in Katy and were convinced to purchase an extended warranty package that included free maintenance and oil changes at all participating AutoNation facilities. Our first concern was when we called to make an appointment and told that no appointments were necessary - just drive in for a quick service! I let them know that we own a Nissan and they told us we'd need to call on the morning we'd be bringing my vehicle in to make sure that they had the filters for my car since they do not sell Nissans there. So, I called the service department at 9:00am to touch base and they transferred me to their Parts department where I was put on hold, but shortly told that they indeed had the correct filters for my exact vehicle and to come on in. I showed up at about 11:00am and pulled right into their Express Service lane and was greeted and my information and keys taken. After sitting in the waiting room for an hour and a half, I finally went out to the Service desk and asked about the status of my car. The guy asked what kind of car I had and when I told him, he pointed and said, "That silver one parked over there?". I said, "Yes, that's it. Is it done and just sitting over there?". He said, "No, it hasn't even been started." Are you kidding me?! He quickly went and found the Service representative who originally took my information. She told me that they didn't have the parts and had to go get them, but I quickly called her out on that bold face lie and told her I had called first and the parts were there before I drove all the way to their facility. She said they were taking my car in right then. I am a teacher and had Monday off as a holiday and did not want to spend 3 hours of my day getting my oil changed! What a complete waste of my time and my day off. And I cannot stand being lied to. And to top it off, they did not even wash my car. I will never go back there for service. I would rather pay out of my pocket and go back to Keating Nissan where I am treated with respect and can get an appointment and my car is serviced within about 45 minutes! I must give a shout out to Adil in Finance. He overheard me getting a bit upset and brought me into his office where I was able to sit away from everyone and could even charge my cell phone that was dead after 3 hours of sitting around.

Good place to shop for a automobiles just make sure every promise/offers/repairs needed is in writing.

My service representative Colby told me when I picked up my car that it was ready washed and cleaned for me so I go to pick it up it was the same way I dropped it off it was dirty. So I was upset about that. I asked her to get it appraised for me it wasnt done. Overall she just didn't have good customer service.

Bought a used dodge Challenger in November of 2013. Since I've purchased this car its been nothing but trouble. They failed to inform me that the car had been in an accident previously even though I did ask. Additionally the vehicle had some issue with the wheel carriage which would eat up tires at a rate of one a month. After much complaining to my sales associate they finally fixed the repairs but never reimbursed me for the 3 sets of tires I had gone through in the 3 months I had it. I also bought the appearance package as an add on to my financing which they assured me would cover the interior as well. Now when I'm having upholstery issues with the car they tell me they don't do fixes there for upholstery and that i will have to contact someone that they don't have a number for to get it fixed. Additionally trying to even schedule an appointment for service will be an all day event if you can even get someone on the phone. Ive always owned Ford vehicles this is my first Dodge and I promise I will never be buying another one especially not from these people.

Atención de primera

Borderline horrible. Service writer, Colby, leaves the dealership wanting and falling short. She projects a total "whatever" attitude. She did not follow through with making sure I got picked up to come get my truck when it was finished: told me I'd be 1st on the list for 7am pick up, turned out I wasn't even on list. Finally got picked up at 11:30. I just had a Mobil 1 oil change... service took head off and put it back together with conventional oil.

I found a car I wanted online and called to make an appointment to see it. I was offered WAY LESS for my trade-in than any other dealer I have gone to. They finally agreed to $1K more for my trade in (still less) so I settled. (MISTAKE) I have almost perfect credit but they wouldn't offer me any less than 8% interest. I just agreed and figured I would refinance right away. Took home my car that night and it was filthy inside and they said they could not put gas in it. The wipers were also worn and it rained on the way home so I couldn't see at all and the gas light came on during my ride home. The dealership also said they couldn't put on my paper plates due to a screw or something, but I did it quickly when I got home. I like my car but this is the worse buying experience I have ever EVER had.

So I called Autonation in Spring Texas just to ask questions and was going to go to Texan Dodge in Humble to work a deal on a new 2019 Ram 1500. When I talked to the salesman at Autonation David Prince he was unlike any car salesman I have ever talked to before. I am in the business of selling commercial trucks so I don't have time or patience for all the BS you have to put up with. When I went to AN and he introduced me to John Pike the sales manager I knew right then I was in the right place. Everything went smoothly and all promises made were fulfilled. I highly recommend David and his sales manager John.

Best vehicle buying experience I’ve EVER had!!

The experience was great! The car I returned, just was not comfortable driving a Kia..

Good customer service for a dealership, would definitely go back , thanks

Awesome place..they worked with me on a lot of stuff..

Great service, and very friendly.

Nice sales people, Its very dishonest to sell you gap insurance in exchange for a lower financing rate.

Came in for recall repair on my 2018 power wagon. Service writer Rene was very professional and repair was completed in 2 hours just like he said. Keep up the good work. David Welsh Spring, Tx

Great overall sales experience at spring Autonation

They like to sell you a warranty but they don't like the back it up I won't be back

I've bought two cars from here first experience was great when I bought my chrysler no complaints the service was so good the first time, I came back a year and a half later which was Aug 30th 2018 to for a truck my second salesman Brian McDonald was great was patient we have been working together for a year to find a truck and we finally found one and some scratches, some small dents and the aftermarket flares weren't put on properly and I bought the truck at 9 P.M. when it was dark and when I brought it up too brian he tried to take care of me but the manager we were dealing with lacked customer service and kept telling me it's as is and that they wont take care of it brian kept trying but the same manager would not fix it. I am going to have to use money out of my pocket to fix these things now, this is the last time I do buisness with autonation and will not refer anyone to them.

The service department is the best around. Excellent customer service, responds quickly and Daisy rocks. She is so caring and shows it in her job performance.

Worked with Leo online for initial pricing and availability of the 2019 RAM I was looking at. All my questions were answered and the price was lower then all other RAM dealers. Experience at the dealership was also great. Overall an excellent buying experience and I love my new truck!

Rob Pennington is my man. He takes care of me., Autonation is the best. I had issues with my truck (raised Rebel) and Autonation took care of it and put me in a loaner. I have only good things to say about this place and would buy from them again.

Great sales team, Willie was great and spent several hours with me explaining all the details on the 2500 diesel I bought. I will certainly be back for the next one. I was treated in a professional manner and worked out a great price on the truck.

The services is great and AutoNation treat you like family I recommend to continue the great service y'all do for your customers

Good for the selling part, but the SERVICE afterwards, All I can say is " Good Luck"!

Kevin in Service is on the ball! Had an issue and he was quick to get it done, he went above and beyond, Thanks Kevin!

Excellent! Colby( my advisor ) was knowledgeable courteous and efficient

I can't remember the name of the lady at the service department but she's an excellent adviser and took care of my problem right away. Highly recommend her

Worked with a great group of guys who did a wonderful job handling the entire transaction. This was a very clean, open and transparent group. This does not happen everyday (We buy 2-3 trucks a year). Thank you to Donny and Brandon at Autonation!

Everyone, was pleasant and helpful. Service was quick and everything that was performed was done with professionalism.

5 Stars Customer Service - upon driving up I was greeted as I stepped out of my Jeep. Told him I needed an oil change, he went in and notified the team of my request and said someone would be with me. Colby came out and assessed my service request and suggested a tire rotation also. She had a meeting to attend but advised that her manager was assisting in her absence. Colby is a huge asset to the service center, I will be sure to schedule my maintenance with her each time. Best Jeep service center in the greater Houston area!!! I was in and out within 1 hr.

Kevin was very nice and took the time to explain what was needed yet to do on my jeep

Had a great experience. Went in to fix my grand Cherokee but Benjamin McDonald was very helpful showing me all my options. At first the trade in deal wasn’t too convincing but McDonald definitely fights for the best trade in for your vehicle. This is the second vehicle I buy this year from auto nation. Originally my family is a Chevy family but I found a dealership I will recommend to everyone and next time I come I will definitely look for Benjamin McDonald.

HORRIBLE !! Service center is holding my jeep until we pay a $525 tow charge, which was told to us by service advisor and insurance adjuster was under the factory warranty!! Carol or Kara was extremely unprofessional, worthless and rude! Never take your vehicle to these con artists. #autonation

Bad customer service

Great service

HORRIBLE!!! Service department is the absolute worst in Houston. Took my Jeep in for the 2nd time for master cylinder and window repair. Was told everything was covered as far as tow and rental, only to find out at time of pickup, they would not release the vehicle to me unless I paid a $535 towing charge on top of the window repair. Asked to speak to th GM who convienantly wasn't there. Ended up dealing with some hat wit service manager " kara" who only escalated my frustrations. The employee's and managers need to take a course in customer service and integrity! These people are crooks and liars. We thought "Texan Chrystler, Jeep, Dodge" was bad. This place, by far is the lowest of the low! if you want fraudulent authorizations and charges, this is the right place for you! #autonation

ABSOLUTE NIGHTMARE dealing with these people.... Had to pay unauthorized charges before they would release my vehicle.

We had a great experience here buying our vehicle. Everyone is very nice!

The organization of this place is TERRIBLE, Spring, Tx! Traded a vehicle in a month ago, 1st they had us sign loan paperwork without 100% having approval from the bank (we didn't know) so 3 days later got a call saying we needed to resign paperwork for a different bank (NEVER recieved papers to sign). Got that figured out ourselves. Then realized they registered the vehicle in the WRONG STATE. (Louisiana DL, temp Texas address for mailing purposes.) So cant insure new vehicle on existing policy I have. Now a month later our plates from the old vehicle have not been turned in & the pay off check was sent to the bank almost 30 days after trade in, leaving me to make a late payment on a vehicle I no longer own. Dont dare try to get anyone on the phone either... no one ever answers or calls back if you leave messages.

It was an Excellent service because the warranty very professional and very fast I really appreciate!

Great staff--our salesperson was professional, courteous and friendly!

Everyone was nice but they couldn't find a problem with intermittent starting. Then after I got it back, the radio and lights would not shut off all the time and intermittently I have to turn off the lights and radio. I will be scheduling to bring it back in service and hopefully all will work well.

Aaron took great care of me and took care of the situation I had with my vehicle thank you again

Great experience buying a Jeep from Leo at AutoNation CJDR. Not pushy at all, very honest and helpful the entire time. Thanks for a great experience!

Horrible don’t even thinking

Salesman Benjamin and fleet sales dan are super they went out of there way to make my wife and I happy over a mistake We made when trying to pick out the right truck.

What a horrible experience with AutoNation Dodge even before walking into the dealership. I'm interested in the 2019 Ram 1500 but the sales rep and her manager made false promises to me about an incentive offered to new customers. I'd rather take my business to another Dodge dealer if this is how they service new potential customers wow!

Very Professional and courteous, Enjoyed my buying experience with them. I will be going back in the near future

I took my truck in for service. Daisy was extremely helpful and cheerful and everything was done perfectly in a very quick manner. I truly enjoyed the experience and was impressed by AutoNation Dodge.

I have only taken my 2016 jeep to this location for service. Today I was really impressed with their high standards for customer service. The service advisor name is Aaron & he was very professional. Because of today's experience I'll only have my jeep service here. Thanks for the good work.

I had a great experience with them and would recommend them to anyone.

This repair department is a disaster. I waited over three hours for them to plug a tire. While waiting, they admitted to one guy that they lost his keys and to come back in an hour... hopefully they would find them. Very lacking in service.

Dropped off my Dodge journey at 8:30 a.m. and was very displeased at getting a call after 3:30 p.m. To pick up. This was a simple software update regarding cruise control and took entirely too long to do.

Very professional, friendly, and detailed oriented staff. Thoroughly enjoyed my buying experience.

Very professional. They have a good routine to get you checked in and on your way.

Awesome customer service. I was referred by my sister. I needed repairs from an accident. Aaron was great. He kept me up to date on the repairs. The service was quick and the repair was well done. Satisfied customer for sure...

Overall pleasant experience. Jason was very helpful and worked with us until we made a deal. Would buy from this dealership again.

Mason Brown from Pre-Owned is one of the best salespersons I've ever worked with! He did his best to help me find the car that is the best fit for me, but I decided against buying from this dealership at the end. Overall a very pleasant experience!

My visit was much better then the last time now that the (renovation) construction is clear. There were at lot of friendly people and then I meet my shuttle driver, I don't know maybe he had a bad start to his day. At the same time you don't let that show to the customer, driving to me very crazy and out of control is not the way you show the customers you appreciate that we came to AutoNation. I forgot the to lady's name that help me and the gentleman who checked me in but they were great. Thank you all

Easy to work with, accommodating and flexible.

Service rep, Tom, never called me about the status of my vehicle. He was supposed to call after the diagnostics were done. I had to call him 4 times before I could get the results. The repair should have been quick, but since it was so late by this point, I had to bring the car back another day.

My husband took his Jeep Grand Cherokee Overland in to be serviced on 8/11/18 due a check engine light for the thermostat and the A/C making a funny noise and blowing out debris. He was called to pick up his truck on 8/18/18 after paying around $800 to replace the thermostat and the fan on the A/C. He drove the truck about 75-80 miles before having to have the truck towed back to the dealership on 8/24/18 because the truck was overheating (smoke coming from the engine). He has been dealing with Rob in the service department who insists that there is a coolant leak because the coolant was completely empty, but refuses to acknowledge that something they may have done or not done during their "repairs" of the thermostat could have resulted in the coolant leak. My husband then spoke with the service manager (Chris or Craig, can't recall his actual name) who also insists that their repairs to the thermostat could not have lead to coolant leak issues even though there was no coolant leak reported or documented at the time we picked up the truck on 8/18/18. My husband then asked the service manager if damage to the engine could have been caused by not replacing the coolant during the thermostat repairs/replacement and he replied "yes" and then he asked if damage to the engine could have been caused if the coolant wasn't purged and he also replied "yes". However, even after first vehemently denying that they could have been responsible in any way for the subsequent damage to the engine he later admitted that certain things neglected during those repairs could indeed cause damage, the service manager refuses to make good and fix these issues at no additional cost to us. When we took our truck in on 8/11/18, we were never told about a coolant leak issue nor was the truck smoking or overheating, we only took it in due a check engine light! This is completely unacceptable and we plan to take legal action.

Them promisses wash my truck and ........ nothing happen , i took my truck dirty outsider and looks like they used a wrap with mud , not professional TEAM ,, nobody show me the inspection points did it ,,,,,

Stop by and ask for Hubert Steen he will take care of you

I loved my experience here when buying my car! Erik, Jason and my finance guy were great! They got me exactly what I was looking for and they had no hidden motives. I highly recommend them to anyone looking to buy new or used!!!!

We bought a Dodge 1500 here. It was a very nice truck for a pretty reasonable price. The salesman was very friendly and helpful. My wife and I felt very comfortable with him. They initially tried to get us to finance with them, but the rate they tried to give us was 7.99. We went and got a loan from the bank at about half that. When we came back with the rate they said they could match it. It was to late at that point. We purchased the truck and they washed it and filled it up with gas. We left and didn't realize til the next day the factory mats had been taken out. We went back the next day, but of course the couldn't find them. They gave us some really cheap looking replacements instead. Overall it was a good experience if not for the mats. If we had recieved the mats it would have been at least a 4 star review.

What a GREAT experience!!! Eric K. and Jordan are AMAZING!! We will be back for sure!!

Like that the sales guys are not pushy.

My husband took his Jeep Grand Cherokee Overland in to be serviced on 8/11/18 due a check engine light for the thermostat and the A/C making a funny noise and blowing out debris. He was called to pick up his truck on 8/18/18 after paying around $800 to replace the thermostat and the fan on the A/C. He drove the truck about 75-80 miles before having to have the truck towed back to the dealership on 8/24/18 because the truck was overheating (smoke coming from the engine). He has been dealing with Rob in the service department who insists that there is a coolant leak because the coolant was completely empty, but refuses to acknowledge that something they may have done or not done during their "repairs" of the thermostat could have resulted in the coolant leak. My husband then spoke with the service manager (Chris or Craig, can't recall his actual name) who also insists that their repairs to the thermostat could not have lead to coolant leak issues even though there was no coolant leak reported or documented at the time we picked up the truck on 8/18/18. My husband then asked the service manager if damage to the engine could have been caused by not replacing the coolant during the thermostat repairs/replacement and he replied "yes" and then he asked if damage to the engine could have been caused if the coolant wasn't purged and he also replied "yes". However, even after first vehemently denying that they could have been responsible in any way for the subsequent damage to the engine he later admitted that certain things neglected during those repairs could indeed cause damage, the service manager refuses to make good and fix these issues at no additional cost to us. When we took our truck in on 8/11/18, we were never told about a coolant leak issue nor was the truck smoking or overheating, we only took it in due a check engine light! This is completely unacceptable and we plan to take legal action.

Great dealership just completed a dealer trade there this morning!

I had a recall item and an oil change done yesterday, i have to admit service department has gotten so much better!!! My appt. was for 7am and at that time a team of service guys came out to help everyone waiting and very friendly and answered all my questions. I purchased my vehicle in 2009 and go here for major service, but now they are so much better!!

I brought my Jeep Wrangler to this Dealer because the engine light turned on and being a 2017 with warranty I didn't think anything of it. Boy was I wrong, it took them 5 days to tell me that they didn't know what it was wrong with it.... First, it was over heating, then the radiator being clogged from the rear of it, to oil in the radiator, after all this they were never 100% sure what the issue was, but even then... It was not covered under the warranty (Even that they didn't know what the issue was). The final "Issue" that they went with it was that the engine was broken because it overheated, BUT they refused to diagnose when the engine overheated or the reason why. Their solution was for me to pay them over $1000 for diagnostic and take it somewhere else or call my insurance so they can pay the repair, almost $12,000.00!!!! Yes twelve thousand dollars! The lady at the desk (MICAELA BARBER) was extremely rude and disrespectful, every single time I tried to ask what the issue was she always made me feel like I was some kind of idiot. Jeep should really train their people better, she was downright nasty. Even then, I called my insurance because I'm thinking that the dealer has my best interest in their mind, well It took them way more than what they expected to repair plus i only got a rental after the 3rd day of being carless, and AFTER I got the Jeep back, the AC works on and off, drives rough and sometimes shuts off out of nowhere. I tried speaking to the manager and he was no help. This has been a nightmare. Called corporate and they are siding with the Dealer because they were not help. Now my insurance is going up because of this repair, Jeep continues to have issues, the dealer says that there is nothing they can do... I'm so upset because I feel taken advantage off, from the dealer, people that are supposed to be looking out for me. Extremely disappointed, been a long time Jeep owner, all about that jeep life since I can remember but I have to say that this has turned me off all the way, this will be my last Jeep, I will not buy or lease another Jeep. I will not recommend another Jeep anyone I know. I'm going to share this everywhere I can, already called the news station....

Great service. Got me in and out in under two hours when I was quoted four hours. I will always take my truck here.

I brought my Jeep Wrangler to this Dealer because the engine light turned on and being a 2017 with warranty I didn't think anything of it. Boy was I wrong, it took them 5 days to tell me that they didn't know what it was wrong with it.... First, it was over heating, then the radiator being clogged from the rear of it, to oil in the radiator, after all this they were never 100% sure what the issue was, but even then... It was not covered under the warranty (Even that they didn't know what the issue was). The final "Issue" that they went with it was that the engine was broken because it overheated, BUT they refused to diagnose when the engine overheated or the reason why. Their solution was for me to pay them over $1000 for diagnostic and take it somewhere else or call my insurance so they can pay the repair, almost $12,000.00!!!! Yes twelve thousand dollars! The lady at the desk (MICAELA BARBER) was extremely rude and disrespectful, every single time I tried to ask what the issue was she always made me feel like I was some kind of idiot. Jeep should really train their people better, she was downright nasty. Even then, I called my insurance because I'm thinking that the dealer has my best interest in their mind, well It took them way more than what they expected to repair plus i only got a rental after the 3rd day of being carless, and AFTER I got the Jeep back, the AC works on and off, drives rough and sometimes shuts off out of nowhere. I tried speaking to the manager and he was no help. This has been a nightmare. Called corporate and they are siding with the Dealer because they were not help. Now my insurance is going up because of this repair, Jeep continues to have issues, the dealer says that there is nothing they can do... I'm so upset because I feel taken advantage off, from the dealer, people that are supposed to be looking out for me. Extremely disappointed, been a long time Jeep owner, all about that jeep life since I can remember but I have to say that this has turned me off all the way, this will be my last Jeep, I will not buy or lease another Jeep. I will not recommend another Jeep anyone I know. I'm going to share this everywhere I can, already called the news station....

Poor Service would be an understatement. I have only had ONE good experience here. The Service manager (I want to say Kara or Cara), is the only one the seems to give a dam and go out of her way. She deserves to be a leader. That is where the good news ends. There is one girl in particular that would rather be wrong and win, than admit she may be mistaken....on numerous occasions. I went to DeMontrond in Conroe today (which I should have done years ago) and they were amazing on my very first visit. I have officially moved on from Autonation. Extremely disappointed in Autonation and their unwillingness to listen, and compromise in situations where rules are rules are rules. appointments are also pointless. prepare to drop you vehicle off for days on end. Nothing good to say here outside of my experience with Cara/Kara.

Terrible customer service. Had my vehicle for over a month, and didn’t completely solve my issues I was having with the vehicle. Very unprofessional, they will not receive my business any longer!!!

David Prince was awesome to work with! He really helped to answer our questions and even went out of his way to provide me with his cell number for any further questions I had. He is the best car salesman that I have had the pleasure of working with! Jerry in Finance was also great to work with and made the whole process super quick. He was very professional, and had an interest to get to know us, even though we were the last customers in the dealership. I would definitely recommend buying your next car from here, but make sure you work with David!

My dad and I pulled in right at 8:59 right when Anthony was closing the gate. We asked him if it was okay if we just looked around, cause we understood they wanted to go home for the night. Anthony was still delighted to help us. I told him exactly what I was looking for because I didnt want to waste his time further, unfortunately, they only had two cars in stock of what I wanted. Anthony printed the carfax for us and we went and quickly looked at one of them that I was particularly interested in. The price and mileage were decent on the car. Even though I didnt end up buying the vehicle, I was definitely interested in coming back after shopping around some more because at least he was able to let me take a look and help me even after closing time.

Reduced from 2 stars to 1.. go to dodge in conroe if you can 82218 Another trip to this dealership on 82218 I had hit a lawnmower on beltway 8 alighnment was jacked and the service brake light snd service trailer brake system came on.i was told they were just doing an alignment which they did and just resetting the codes what I didnt know they were going to do is charge me 160 to reset the codes which I could have done. They claimed it was part of diagnostics but you told me the alignment will solve the issue and resetting codes was all that needed to be done. I hate this autonation terrible just wanna screw you. I would not be as upset if they admitted okay we shouldnt of charges you 160 to reset the codes. I was never told there was gonna be 160$ fee to do that I have the tool to do that myself. Took my truck in 6202018 got it back 62118. I had to call them several times to check on my truck and be told it was done they never called me once. Took truck in a week later for same thing that i was told was fixed already that the pcm had to be reprogrammed and shifter lever needed to be replaced. So on my second visit we are two days ijust got off the phone and they are saying they are fixing the same issue as last time but i was told it was already fixed?. They said they were waiting on the shift lever and the pcm needed to be programmed. So im confused how this wasnt done last time. I hate this autonation and if it wasnt comveniently close id never go there again.

MOST of the staff there are cordial and professional; BUT, not all!

AWESOME experience! Autonation Chrylser/Dodge/RAM Spring RoCKS! THANK YOU, Derrion & the Autonation Crew!

Easiest and fastest car buying experience I've ever had. Got right on the price of the sale and my trade in over phone/email and had the paperwork waiting to be signed when I showed up that evening. Was in and out in under 2hrs with no surprises.

1) In advance, I made a service appointment for 2 service recall notices at AutoNation Spring. I received appointment confirmation and reminders via email. Upon my 7 am arrival for the recall service appointment, AutoNation would not accept the appointment reminder document with confirmation code they had sent me via email. Instead, all info necessary to set up the service had to be repeated to the service adviser. They said this was to “help me” - very unprofessional.. 2) AutoNation never called me during the day to advise when my vehicle was ready. I checked my cell phone call record and voicemail during the day - no calls from AutoNation or other numbers I did not recognize. When I called near 5 PM, they said the vehicle was ready and that they had left a voicemail. That’s impossible since there would have been a record of the incoming call on my cell phone. I had missed my ride with a work associate to AutoNation so I had to make special transportation arrangement to AutoNation. This lack of customer support was unprofessional and resulted in personal inconvenience and cost. 3) When they pulled my car up for delivery, as I was leaving I noticed they left the passenger mirror folded in and I had to stop and unfold the mirror. Very unsafe and unprofessional.

If I could give a 0 I would! This is the worst dealership ever!! Purchased a Jeep Cheeroke from here and nothing but issues! Always get the run around. Battery died on the car and realized my 2016 vehicle has a 2013 battery! Do not purchase from here!

Quick service. Great waiting area. Personalized service. Did not like that my alarm was going off and my vehicle was waiting for me two aisles away from the drop-off area.

Service center’s customer service suck and some staff (Colby) are unprofessional and incompetent. I came in Saturday, August 17, 2018 for some recall of our Dodge Durango. I scheduled it at 7:30 am three weeks prior. When I got there a service advisor approached me and I told him I’m here for a scheduled repair work. He said, Oh it is eith Colby.” Colby responded curtly by saying “I’m not accepting walk ins yet” So the other guy assisted me but did not explain what will be done for the recalls. They called me around 2 pm to let me know that it is done and ready for pick up. I went there arpund 3:30. They told me to go the the cashier to pick up my papers and key. The cashier asked me “ Did they call.upi? Did you see your car outside ? Let me see your paper.” They could not locate my key nor my car. They looked at the ticket several times but could not find it. Then they figured out they the ticket number and the key tag were 2 different numbers that’s why they can’t find it. It took us more than 40 mins to wait on our car.

Excellent service!! Other dealers leave their oily hand prints all over your vehicle.. very clean and good fast work... big shout out to Kara the service manager

Great customer service, quality car, good price.

They have had my vehicle in the service department for 6 days and haven’t even touched it or given me a diagnosis. This isn’t the first time it’s happened either so displeased.

Best place to get a jeep hands down! Thanks Jason S. for all of your help with my new grand Cherokee!

I have used the Auto Nation Service dept three times for various mechanical reasons and always had very good interaction with the service reps and techs. They are very good at listening and understanding the problem or issues and offering comprehensible solutions and realistic time frames.

The service was excellent. My vehicle was ready when they said it would be. I received email reminders of the appt, a call with cost estimates and everyone was super friendly.

I have always had great experiences with this dealership! Mark in service makes sure my vehicle gets in and always keeps me updated! Highly recommend!

Recently took my 2018 Dodge Durango GT in for a recall. Dropped it off at the service department the night before my scheduled appointment. The vehicle was dropped off in excellent condition as it had been recently detailed inside and out, even hand waxed. I recieved a call the next morning when my vehicle was ready and I dropped the wife off to pick it up a few hours later. When she got home I noticed the vehicle looked like it had been wiped over with a soaking wet towel and left to dry in the sun. Even the inside mat looked as someone had been in mud. My vehicle went in to be reprogrammed for the cruise control recall and it was ran through a car wash while in detailed condition. Pull your head out of your @$$ Service Department! I never let dealerships touch my vehicles just for these reasons but in the case of a recall I had to...

I enjoyed my car buying experience at autonation. The online selection tool was great. I was able to quickly filter through to the exact car I wanted. The customer service was also great. Jose H. took great care of me. They were also the cheaper compared to River Oaks Chrysler. I would recommend buying from them.

I've had bad experiences with car dealership salesmen in the past, but when I met Kenia Aguilar, at AutoNation Chrysler Dodge Jeep Ram Spring, I was in awe. She replied to my email promptly and when I arrived, she had the car I selected over the internet ready for me to test drive it. I was amazed at her knowledge of this particular vehicles "bells and whistles." Kenia made my buying experience pleasant.

I am very disappointed at the service department. I've been here a couple of times for service and I never had any problems until I brought it on 8/3/18. When my oil service was done, they did not even reset the oil life indicator. I had to do it myself. It was minor, so I let it go. Today (8/11/18) I bought a new air filter to change out myself. I found out they never closed my engine air filter compartment when they inspected it. I'm not sure if they did that on purpose or not since I declined to have my filter replaced at the dealer. So I have been driving around for couple hundred miles in dusty conditions with no filter protection. Very, very sloppy. Seems like they rushed to get my vehicle done. Check engine light did not come on, but I don't know if any future problems will occur. Good thing I happen to replace my filter today or else I wouldn't have noticed. I was planning to go on a long trip. I have complained to Jeep corporate. We will see what happens next. Update (8/16/18): Called dealership on 8/13 and left a voicemail for GM of the service department. No calls returned. I regret buying my car at this dealership and will never bring my car here for service again.

Nathan in the service department is a huge help, he got me up and running immediately.

From the buying experience earlier this year to the very recent repair to my A/C system, I have been very pleased with Auto Nation Spring. If you are seeking a NO pressure car purhase experience w/a Custimer service oriented dealership your search stops here. Thank you Auto Nation for being nothing short of excellent. Buying from Auto Nation and being treated well while you worked on repairing my A/C made me feel as though you appreciated my business!

Andrew in new car sales is the best! Thanks for being patient while I shop around, I kept coming back to him with questions. He really knows his Jeeps and will give a great deal!

I went to Autonation to look at purchasing a 2019 Ram 1500. As soon as I got there, my salesman, Brian McDonald introduced himself and was more than willing to find the perfect vehicle for me. We looked at a few trucks, all to which he was very knowledgable of, and provided very useful and accurate information. Hands down the best vehicle purchasing experience I’ve ever had! Even after the purchase, Brian keeps contact and makes sure everything is going smoothly. I commend Brian for being an exceptional salesman and a great person. He will make sure that his customers are happy no matter what it takes. Thank you so much for everything Brian!

Staff were very friendly and helpful.

I would love to rate this higher, but I cannot, the only reason I am granting Auto-Nation 2 stars instead of no stars, is the Service Manager and one particular service representative. As a personal rule, I do not like dealing with dealerships when it comes to maintenance; the prices are outrageous, the customer service at times is questionable (which is to say if you aren't buying, they really dont care.) and time waiting is just too long. My reason for going to Auto-Nation was I had a number of safety recalls. Upon arrival, I was not greeted, until 7:00am when they opened despite many employees seeing me, a simple, "Good Morning sir, I know you are waiting, we don't open until 7, and then someone will be right with you." an acknowledgment of me, and the other customers goes a long way. The only "greeting" I did receive was from a blonde haired girl who gave me attitude about where I parked. This in itself irritated me, maybe I was already upset, and then I began to nit-pick, I do not know. Earlier I mentioned a service representative, at 7:00 am, he walked out, and was just as polite as can be, despite the humid weather, and the early hour. His name was Jordan Gautreaux. To say he was polite was and is a groß understatement. He asked me questions, and then filled me in, on the fact my vehicle had a number of recalls, and they would do all the ones they could on that particular day, and told me that the latest one (a tailgate issue) they were still waiting on parts, but they should be there in October. Lets think about that for a moment; October is two months away, most people would say, the parts will be available soon, but he was honest and said October. Honest, polite, and knowledgeable quite the combination. Wouldn't you say? I also mentioned, the service manager. If you have a problem, no matter how trivial, (as mine were), she will sit down with you and listen attentively, not try and talk over you, or justify the actions of her employees and she will do everything in her power to fix the problem or find a solution. While I was not pleased with the initial service or lack there of, two people redeemed this facility, at least in my eyes.

Remember: Dealers cost more for maintenance...always shop around.

Great dealership with not too much hustle.

Not very friendly nor helpful

My vehicle is fixed, but when I picked it up there wasn’t anyone available to speak with me in regards to what they did.

I took my pickup truck into AutoNation to have a few issues looked at - warranty and recall issues. AutoNation had my pickup for four days and fixed two of the five issues I had. I had a noise coming from my rear transaxle, and instead of diagnosing it and fixing it, the technician simply removed the receiver hitch and told me that was the issue. I was shocked at the level of stupidity and dishonesty. First, the hitch was not the problem (which was obvious), and second, I was insulted by his thinking I am such an idiot that I could not tell the difference. Anyway, I have other criticisms I could make, but suffice it to say, I will not be taking my pickup to AutoNation for further servicing.

Excellent experience!

Had a great experience at this dealership - sales & finance department were fantastic and I received a great deal on my new car.

Don't even get close to this place. They just want to reap you off. I had to wait seven hours wandering around and still could not get a true diagnostic for a sliding door that wasn't working in my Town & Country. I later found out as I suspected from the very beginning that my fixing was extremely overpriced.

Don't even get close to this place. They just want to reap you off. I had to wait seven hours wandering around and still could not get a true diagnostic for a sliding door that wasn't working on my Town & Country. I later found out as I suspected from the very beginning that my fixing was extremely overpriced.

Not good at all be awear you'll be treated like poop when your the customers

I took my Jeep Liberty in for recall work. They were supposed to replace the a/c blower. When I picked up the Jeep on Thursday evening. I immediately noticed that the air conditioner was blowing HOT AIR. I took the Jeep back in early Monday morning and reported the problem. They charged me $225 to check the now non-working air conditioner! Remember I put it in for free recall work. All of a sudden my whole a/c compresser, condensor and everything needs replacing! I had never had a problem with my a/c. It was blowing COLD AIR until they screwed with it. And i had to pay for them to check on their work on the FREE RECALL SERVICE. #smdh Now I'm driving in a hot Jeep in 120 degree Houston weather. I cant help but feel its a Service Dept scam.

Best dealership. Perfect service. Sales managers always find option for you. You don't leave dealership without car. Thanks !

Thise guys know their stuff! They are super friendly, they have so much patience and are overall awesome people to deal with! Yesterday we came in about 7pm looking for 1 specific vehicle. To our luck it wasnt in stock. Alex was kind enough to show us different models of the same car we wanted but with no luck. He then suggested different options on other new and used cars. Long story short. We ended up signing our 2018 ****** at around 9:30pm! Will go back! Thank you Alex and German! So helpful!

I took my car in for 2 recall items and an issue with my stereo that they were suppose to fix the previous time when my car was under warranty. They told me that they would fix the recall items but it would be $169 diagnostic fee to look at my stereo even though it’s doing the same thing they supposedly fixed! I asked the guy that checked me in if they could update on the progress of the repairs because I didn’t want a repeat of the previous visit when they kept my car for a week for a 10 minute fix because of miscommunication within the service department. He said they would but I got no texts, no email, no call. I ended up calling them because I was out picking up my wife and didn’t want to fight rush hour traffic to come back there. Miraculously, they were finished with it but I guess no one was gonna call me to let me know. After I got there and checked out with the cashier (which took forever because there are 20 people in the cashiers office but only 1 person actually servicing customers) I waited 40 minutes for them to bring my car up. Never again will I set foot in this dealer, too many bad experiences. They need a serious customer service makeover.

I had 5 recalls on my vehicle. I called Auto Nation to schedule an appointment to come in. I told them I would drop it off after 3 and pick up the next day at 5. I asked if they provided a loaner, which they said no, not for recalls (thank you Chrysler). I buy your product and pay damned good money for it, to be inconvenienced at my expense). When I arrived, I pulled up to the service area. There was a guy standing at a podium there. He just looked and never said or did anything. So I got out of my car in the service area where there were numerous people. No one greeted me, or even spoke to me. I proceeded to walk inside when I asked the guy behind the podium where the service area was. He looked around as if confused and told me to go inside. Then a guy named Chase came walking up and asked if he could help me! Finally, a person with some coothe! He told me and the guy behind the podium that we were in the service area and went to direct me exactly where to go. I went into a room where there were 5-6 people all at a desk glued to either phones or their computers. No one looked up, no one said “hello” no one did anything to even acknowledge that I was there. Finally, Chase started asking them and then we found out which one I was supposed to go to. So I dropped off my vehicle. The next day around 3:30 I get a call from them that they will need to keep my vehicle another day. So finally, I get a call from them the day after and they tell me my vehicle was finished, but not to pick it up from them at least for an hour because they wanted to wash it. Hmmm, I thought well maybe they aren’t so bad after all. I went to pick up my vehicle after 3 pm and had to go inside to the cashier, who was this little skinny young girl who acted like she was put out cause I was there. “You here to pick up?” Was what she asked me so fast that I had to ask her “pardon me?” Are you here to pick up? She said in a raised volume. So rude, so unfriendly. I said yes. Then another guy comes into that office and she leaves and he takes over. No one saying anything. I got my keys and went to get in my car. I looked and it had not been washed...par for the coarse? I think you guys should train your people how to have manners and properly greet customers. I don’t think I will go there again. They lack good customer service skills to say the least.

I just bought a 2018 Chrysler 300 from Salesman Willie Byrd and I can't say enough great things about him. I went in the dealership with a motor engine issue and negative equity. Willie worked hard to get the best price possible to help me get out of my old vehicle and he kept me calm. LOL I am so appreciative of what he could get done with an issue like mine. Thank you to everyone who showed me a smile when I was feeling down. The whole building has alot of great people. They know customer service.

I believed the no haggle price and thought a cash sale would be quick and easy. 10 days after agreeing on a price, I still had not received paperwork to finalize the out of state sale. I guess they are only "committed to getting you behind the wheel" if you are buying in person. Management finally called me to say "sorry but the process takes time", I was refunded my deposit but wasted time and lost out on a car in my area. Thanks Autonation

Great service! Among some warranty items, had a problem with navigation and got nowhere with salesman or service rep, but the GM took care of it. Very pleased with this dealership!

Awesome dealership, Mike Rodriguez is a great guy, he made buying a car real easy and fast. 100 % recommended.

My vehicle has been here for over a month. When I first brought it in I asked for my shocks to be replaced I was told they couldn’t replace it because they couldn’t find the part number �it’s original oem materials how can you not? When I pick up the vehicle 2 weeks later the Ac is not working when it was blowing cold air when I dropped it off. A week later I was told it was fixed but upon arrival it’s blowing hotter �. So here we are about 5.5 weeks in and I still don’t have my vehicle and they can’t tell me what’s wrong with it. Paying a car note on something I can’t drive doesn’t make sense.

Sale went smoothly enough. I was satisfied with my trade vehicle price and the dealer discount on my 2018 Wrangler JL. Was not to happy with the service dept.

Had a really great experience, my sale man was wonderful! I was not planning on buying a vehicle that day, but could not pass up a the deal on my new RAM 1500.

Service was done correctly yet the wait for a state inspection was over two hours.

i took the truck in had an 8:30 am appt Sat I finally had to come back and stand by the service desk to get the truck out by about 3 pm. I keep being told while waiting in the waiting room it would be 1 hour then told 45 min got tried of the BS thats why I went to the service desk and just stood there. Was told a receipt would be email to me had to call today to have it sent to me. With all the staff running around Sat though this would be a quick in and out, don't recommend the place

Great service and no pressure from your best Salesman Toby. He made things happen and am truly greatful for his dedication and experience. Would highly recommend him!!

Kara and Kevin took care of all of our needs. Multiple follow up calls and all. When I went to pick up my truck I didn't recognized it because it looked like it just came off the showroom floor!! Outstanding service at AutoNation Spring!!

Awesome people and very down to earth to help you out

We bought our truck a week ago and were told to bring it back to have it detailed along with a few minor things that needed to be fixed. My husband has been there since 10 am and it still is not detailed, they knocked off the license plate and as of right now cannot find his keys! Our sales guy was awesome but your service department leaves little to be desired!!!

I can only give two stars for their service department. This is the second oil change in a row that I have had issues. The last oil change, the drain plug was not tightened. I noticed oil on my driveway so I took it back and they found the plug loose. I was lucky or they were lucky it didn't fall out and ruin my engine. The oil change and tire rotation I had yesterday, the key to unlock my lug nut on my rims was missing. I searched my truck, could not find it. While the service advisor went to the tech that rotated my tires, I happened to look at my drivers side front tire and I found the key still on the lug nut. Had I left it would have fallen off and caused me issues if I had a flat and had to change the tire. In my opinion they push their service people too hard to pump the cars out. They don't take the care they should when servicing vehicles.

Great service. Wade sold me my jeep. Only one associate was rude he seemed angry that I called the main line. Other than the one jerk everything was fine

Easy in and easy out

Updating my review because in just three short years, this place has lost its touch. I purchased a brand new 2015 Jeep Wrangler 3 years ago and had the best experience. My vehicle was appraised for $13k and I ended up getting $3k more than that after negotiating for over an hour. It was hard but the manager made it a point to come out, meet myself and family, and get me to the number needed to leave with a Jeep. Today I returned in hopes for the same experience. Not the case, not even close. The salesman we worked with Vildan, was actually great. But no one else we encountered cared an ounce that we were even there. We received a trade in quote, and the sticker price of a brand new 2018 Jeep Wrangler. Also, included in this trade in that could have taken place, were 5 brand new factory tires they would be able to keep for our Jeep considering we wanted to keep our custom large tires from our old one. They informed us this not only wasn't something they would add to the value, but we would need to PAY THEM to switch the tires so they could have the NEW ones. Another dealership close by chose to not even charge to switch the tires at all considering they profit from the tires. I called Vidal back to see if they would consider just switching the tires at no cost (bc it honestly didn't make sense not to)...he checked with his GSM and told me yes, they would take care of it and we can head back. When arriving again, we felt good and excited. Literally half way through the APPLICATION he comes back to tell us, "actually, the cost of the tires to be switched is $500 but we can off half off and just charge the $250 for y'alls. Wait, what? I felt completely scammed and uncomfortable after that. We left a dealership that was willing to take care of everything while their service department was open, to go back to AutoNation for this scam. Vidal did apologize and admitted he misunderstood his manager. However, that Manager that we never met because I'm assuming was too busy playing candy crush on his phone while four guys sit around watch, let that sale fall for $250. $250 at that point was small but the vibe and comfort was ruined. After multiple visits to the "back office" to speak with a his "GSM" after our now second visit, we realized this place just isn't what it was three years ago. I was surprised this mystery GSM never came to explain or offer assistance but after our experience, it's probably best we didn't encounter him. Hopefully Vidal ends up somewhere with a more hands on and customer service oriented team.

I purchased my car Tuesday evening. The whole process was simple. Not quick, but easy, simple, and done in a few hours. I’m currently waiting on roadside assistance on Saturday with 10.5K miles on a Cruze. Jose the sales manager was flippant, avoidant of taking ownership of the issue at hand, and didn’t bother to apologize about the major inconvenience this has created. Not a single apology or empathy about the issue that has been created—honestly, who taught this guy about customer service? After trying to call back half a dozen times, I finally gave up with Jose. I have to have this vehicle towed to a Chevy dealership, which is fine. I understand fully that they don’t have the parts to work on the vehicle. I was fed garbage about this going through an inspection; there’s a piece hanging off the undercarriage and a mechanical failure issue. I’ll find out from the Chevy dealership whether they sold me a lemon or not on Monday. This has been an absolutely terrible experience. Give your money to someone else.

The service advisors or at least the two I dealt with and the manager couldn’t manage to talk without misinforming me. They called one time over a ten day period. All other contact I had to reach out and get updates (false as they may have been). 6/15 I am still waiting for what I just told would up to another 10 days (6/25), When asking why that long for the last remaining work had been told to me to take 1 hr, and I was told by a secondary advisor 8 days earlier the part was ordered and that advisor randomly inserted himself into a conversation I was having in person there on 6/7. The vehicle was there since 6/5 and it’s now 6/15. I did call back on 6/12 and was eventually able to speak with Service Department Director and if it wasn’t this man, I wouldn’t give them a 1 star rating if you paid me to, but he was honest, professional, and apologetic for inaction of his team. 6/15 I go to service department after phone call to them on which I was told “the part had been ordered” by my service advisor and I said I know, that’s what I was told last time I was here to get answers 8 days ago. Can you inform me of what date you ordered that part? Let me go look was his answer. So I waited...only to hear, “it looks like the ball was dropped, it hasn’t been ordered yet.” I’ll stop there. So it looks like I’ll be able to get my car back nearly 3 weeks later for works that won’t equate to 8 hrs of labor. In a good scenario I’ll have it 18 days after dropping it off and worst case...who knows. The 2 stars comes in, again only for the Director offering a loner after the first ten days..

This is the 2nd vehicle that we have bought from AutoNation and both times the sales staff and the finance dept. were professional from start to finish.

Never buying a car from you guys again in my life! Bad practices and shady! I bought an used vehicle from them and second days from having it the whole car would shake, it needed all rotors and breaks replaced, it also needed alignment done. They took care of it. Now 3 weeks later the AC compressor went out and they said I was over like 800 miles for them to cover it. Their service techs are ignorant as well and dont know what they are doing I was there for 9 hours just for them to tell me there was nothing wrong with the AC compressor. I was frustrated and basically had to beg them to let me show the tech the noise the compressor was making. As soon as the tech pulled up with the car I turned it on and showed him and he agreed he could hear it and his diagnose JUST BY HEARING THE NOISE was the compressor unit was out. He took the car around and 5 minutes later the advisor tells me my warranty wont cover me and it was 169$ for them to diagnose... have in mind I AM THE ONE that diagnosed it. Horrible experience I will check with state laws to ser what can be done I'm pretty sure you guys knowingly sold me a messed up vehicle.

I have been coming to this location with my Wrangler and my Grand Cherokee. The turn around on repairs has always been long but they are busy 24/7. Bought a Ford through AutoNation Ford and purchased the service contract that includes my oil changes through any AutoNation Dealership. I learned the hard way the first time to call ahead to make sure they had the correct filter. A few months ago after that first experience, I called ahead, verified they had the filter in, and made the drive over here for the oil change. They said about 45 min. After an hour I went out to see what was taking so long. They didn't have any filters and had just sent someone to pick one up. Needless to say, the 45 min oil change took 2.5 hours. So today I call service around 215 today and spoke to a female. I explained what happened last time and she said she would go verify they had the filter. She came back to the phone and said to let service know when I come in that Robert verified my filter was in stock and they had plenty in case I couldn't make it in today. I arrive to service around 3:15 and they took it back. At 3:40, my service guy Evan (no complaints with him at all) comes up to tell me they don't have the filter and they were sending someone to get it. It should be here in 30 minutes!?!?!?! How does this happen 2 times in a row. Even went to talk to parts and Robert was now gone for the day and I was told he must have looked at the wrong filter. I'm beyond disappointed and frustrated with this. My Saturday is once again spent at AutoNation Spring waiting on a part they incorrectly verified was available yet again. I wish AutoNation Ford was not all the way in Katy. Never have had an issue at their location.

Great customer service. They always do a good job on service my vehicle.

I’ve always had really good experiences at Autonation Spring. This time, I made an appointment and I was told my car would be done in 3-4 hours. I called after 4 hours for an update. For some reason there was a huge back up! I told Kevin, my service representative that I was no longer interested. And he was so nice! He canceled my service and washed my car so that my day was not entirely wasted! Thank you Kevin, for turning lemonades into Lemons!

Good fast service. Very happy with the work performed.

It took so long to get the oil changed. Then Daisy took forever to get my paperwork. Wish I didn’t have to go here anymore.

This was written by a friend who had done business with you guys. I bought a used Chevrolet 1500 from AutoNation Chrysler Dodge Jeep RAM Spring in December of 2017 and to start things off, they had to come pick up the truck from me to redo the state inspection, so that they could properly file my registration paperwork. Then, roughly 8 weeks into ownership, the engine grenades. Upon calling the dealership, no one wanted to help me. It took multiple calls to AutoNation corporate, in order to get the local dealership to start the warranty claim. Now that they’ve had my truck for 7 weeks installing a “new or refurbished engine” I went in person to check on the truck and I’m told by the tech doing the work that they are replacing it with an engine from LKQ (a local junkyard). Where I'm at now is that I have to leave for a business trip in less than 12 hours, and all I’ve been told is I can’t take their loaner because it’s too far and they don’t know when my truck will be ready. Despite all my attempts and suggestions to resolve the issue, including buying a new truck from them and trading the broken one in, they are doing everything in their power to make this situation as painful as possible. Yesterday 4/23/18 I was contacted and was told that my truck was ready, I arrive and spoke to the service manager, we spoke about the work done and why they elected to use a junkyard engine, I had to pry to get information on the engine, the engine they installed was from an older truck with more miles than my truck had on it, in addition to that the top end of the wiring harness is all butchered up and exposed. Sounds like the lifters are tapping (known issue on these trucks, my old engine didn’t have the issue) the steering column is binding up on something, and there’s a new mysterious hole in my tailight. They took my loaner vehicle back, despite the fact that my truck hadn’t been properly repaired. I attempted to talk to the used car manager, I tried to tell him I had a significant down payment to get into a new truck. He didn’t give me the time of day, so I go ahead and take this truck on my business trip. I spoke to the GM who also didn’t want to talk to me until I mentioned what had happened with the used car manager (as soon as he heard I had cash he didn’t want to hear anything else). He tells me to come see him when I get back from my trip and to bring said significant down payment, and he’ll do whatever it takes to get me in a new truck, awesome, or so it sounds. 200 miles away from home on my way back from my trip the lifters begin tapping ferociously, I limp it home and go see the GM the next day as planned. He offers to buy my truck back for an insulting amount considering how bad they had screwed it up, they show me new trucks and when we go talk price it’s nothing but advertised price (not whatever it takes to get me to buy a truck from them) as I’m walking away they come down $1,500, thanks but no thanks. At this point I’m tired of fighting these guys so I gave in and went to Gullo Ford and bought a 2018 F-150, and they made a better offer on my old truck than Autonation did. If in the market for new truck I’d highly recommend Gullo, they’ll actually take care of you. But whatever you do please DO NOT PURCHASE A VEHICLE FROM AUTONATION SPRING!

The dealership and service department is always polite and professional when I go in for service. My only complaint would be the wait time. On my Ram had the breaks flushed, fuel cleaning service, and they checked my rear differential. I was there from 7:30am until 2:30pm. Beyond that they have not done me wrong yet.

I don’t understand negative comments this was the easiest and best experience of buying a vehicle I have ever had;) Mr. Henry was so down to earth and explained everything in detail!! One I got there at 2:45 and test drove the suv done paperwork and was driving away with my new suv by 4:45 fast and efficient service;) Will do business again with Mr. Henry;) Thank you

My wife left a review about what happened when our family purchased the 4th vehicle from this dealership. The review is no longer viewable it seems. It was the worst experience we have ever had. I had referred 8 other people to this dealership to buy vehicles also. We are looking for a written letter of apology from the GM. I do not think it is appropriate for a business to try and hide or block a legitimate review that is from a family who has extensive experience buying vehicles here. Please unblock her review.

Caution: STAY AWAY from this dealership!! I'd prefer to vote negative stars, if that were an option! Auto Nation personnel screwed up the financing for my daughter's recent purchase of a Chrysler Pacifica. They didn't inform her of ther issue until a week AFTER she had taken delivery of the vehicle and then refused to resolve THEIR issue. The GM also refused to speak with her and, instead, had the vehicle picked up. Upon attempting to get her personal items from the vehicle, the repo guy assaulted her. Then, he drove off with the vehicle emergency breaks still engaged and blew both back tires. The saga is still unfolding as I write this review. Worst experience ever! After our household has purchased the vehicles in the past 16 months alone from this dealership - and sent several others their way, I can honestly say I'll never make another purchase from this dealership nor recommend them to anyone. Just stay away!

I purchased a 2015 Jeep Wrangler from the used car sales. The purchase was smooth but then shortly after the Jeep had a leak. I took it in for service and they claimed they fixed the leak. The leak was worse. I took it back in for service for the leak and they claimed it was fixed again. It has gotten worse. The leak is so bad that there is 2" of water on the floor boards of my jeep each time it rains. I have taken in for the same issue 5 times and the top still leaks. They claimed that they contacted a chrysler engineer to look at the issue and still have not heard from them as to when he will be able to look at the Jeep. Each time it rains i have to pull the drain plugs to allow the 2" of water to drain out.

After dealing with multiple dealers, AutoNation was the most affordable. Sales and staff was easy to deal with.

We are 2 miles from another Dodge/Chrysler/Ram dealer but we drive the extra 15 miles for the excellent service we always get from Autonation.

Excellent service, and great deal. I will most definitely be back to purchase other vehicles in the future.

Is there a less than one star? This is by far the worst car buying experience I have ever had. I went in to buy a Pacificia 2 days ago. I found the one I wanted but was upset that the back seats didn't lay flat like they were supposed to. Antonie found me one very close to the one I liked in Katy. I felt happy. We settled on the price and he was going to have this unit brought up to Spring. I returned this morning ready to pick up my vehicle.. It was filthy and had a huge deep scrape on passenger side rear. My experience told me the whole panel needs replaced. I declined the unit, but still wanted to work with them. I inquired about the original unit I looked at...Back seat hadn't even been looked at nevertheless fixed. But he said he would take it back to get fixed while I waited. Did I mention this vehicle was filthy too. While he was taking it over I went in to speak with a manager. He said he can't sale a broken vehicle. (no kidding!!!) I waited to see how they would work with me...laughable. They came down $500 for all of this. That's it. I proceeded to ask the manager what incintive I had to do business with them and he said "None I guess" I knew it was time for me to leave! They never offered to find another one. They never offered to order me a unit. They seemed disinterested in my happiness. They didn't want my money. I hope not all dealerships are as unhelpful as this one!

Went in to buy a car and my sales Person Mr. Cortez was very friendly and helpful, they were very nice in explaining details and very patient with decision making. Thank you so much.

Thanks so much for the great service! Erik Kluna was extremely detailed going over every feature on my Durango. He was extremely helpful when I had to complete my paperwork and made the buying experience so much better. I absolutely love the vehicle! Thanks for making it work out for me! Special thanks to Finance as my experience there was also great! Thanks Erik for following up with me after I left with my vehicle to make sure I had no questions and to make sure I was happy with the vehicle. Service like this goes a long way.

Mi auto nation dealer lo mejor un atencion hermosa me gusta siempre que voy y el sr mena mi vendedor muy profesional y amigable yo estoy muy contenta porque .e syudaron a obtener mi toyota sienna la quiero y la valoro mucho yo recomiendo 100% auto nation muchas gracias .gloria hilario

Our sales guy was great. He found the vehicle we were looking for and helped us get where we needed to purchase. The time it takes from start to finish could go a little quicker. The used car sales manager Todd was very personable. Wasn’t a fan of the finance guy we had. He was kind of rude and very impersonal. Our sales guy was nice enough to point out the pushed out dent in our door of the new vehicle and said they would fix it. We were on a time crunch since we were on vacation and we had to keep pushing them to get it done on time. I had to call several times to see when it would be ready. When we went to pick it up, they didn’t know where the keys were and the dent still needed some fixing. Overall this dealership fairs about the same as most larger dealerships. They do what they need to sell.

They are extremely hard to deal with..They do not talk to you and they never return phone calls. The people in accounting are the worse and very rude.I will not purchase from them mainly because of the way they do not respond to phone calls. It took me over a week to get something that I should have gotten in one day mainly because of the rude people in accounting.

By far WORST car buying experience ever in my life and that of my entire family. Very poor communication - we had to always follow up after promised made and not delivered. salesperson actually texted me a response he was too busy and with customer days after we purchased and were trying to get window leak fixed as promised when we purchased. It took one month over 6 trips back and forth at our efforts to get what was promised. The customer does not come first with this AutoNation branch!

I had a very good experience with Nathan the diesel service adviser. He went out of his way to make my recall issues resolved quickly and seamlessly. I highly recommend Nathan and Appreicate his excellent customer service.

Warranty work. Had an appointment at 8am and called for update at 4pm, found out that they did not have a tech. assigned to my work order for a simple fog light bulb. Poor communication

Great service! Easy drop off and quick pick up. They wash the car and vacuum too!

quick service and were very polite and courteous the entire time. I use them every time because the wait is never long and their waiting area has everything you need, including TV's, free coffee and water bottles.

Service here is quick.....actually had an appointment for 10 am...and my truck got in at 10 am....big improvement from all the other guys (dealerships)I've dealt with

Hands down the worst experience ever! I bought a 2017 Dodge Ram from here. It’s been in and out of the shop more than on the road almost. The truck has been in their service department for almost 2 months after an electrical fire. They did the investigation and decided to take liability and wanted to fix the truck and give it back to me... I’m still fighting a buy back and can’t get the dealership or Chrysler to return phone calls. The service manager is a joke. She is unprofessional and rude. This truck has under 11,000 thousand miles with no modifications what so ever. DO NOT BUY FROM HERE!!! The is more to my story but I’m in a legal battle so I will leave it here..

I just had the nicest car buying experience! Mr. Hubert Steen is a fantastic sales associate! He went out of his way to get me into the right car for the right price. He’s earned my trust.

We have bought multiple cars from Autonation in Spring, New and Used. Every experience has always been the best. We will never go anywhere else, we learned our lesson the hard way on that.

The staff are hella condescending and 3 hours plus if you don’t want the featured oil. � if I didn’t have to go here for the warranty forever I wouldn’t. Walmart is $30 cheaper and just as good for an oil change. On top of they don’t talk down to you when they try to sell you stuff.

I bought two vehicles here in Feb 2013 and had some service done along the way. This week I traded those two in on two more. I appreciate the low pressure sales tactics I have encountered on both visits. This week a young man named Homero helped us, he was new but very attentive and very kind to my wife and I. Hopefully his management takes good care of this young man as he learns what I consider a tough job. We will be back.

These people are careless and rude. They almost killed my daughter and grandson after doing an appraisal and failing to close the hood properly. They kept her vehicle for weeks to "repair" it after the hood flew up, busting her windshield, but it looks terrible. It's not fixed. The manager is rude and unprofessional and claims they are not at fault for the accident. Funny... why would you offer to repair and keep someone's vehicle if you are not liable?! Try again, dumbass. Don't waste your money here or risk your life with such careless people. As for AutoNation, don't bother posting some crappy apology asking us to contact the GM locally because we all know calls aren't returned... corporate number is what I want. See "repaired" pics in comments...

Never buy from these people! They didn't latch my hood on my truck after doing my appraisal and are at fault for my accident. Told us they were going to fix it. After having it for over two weeks, they said it is not their problem and they will not fix it! They will soon learn what the inside of a court room looks like. �

Worst experience, took it in for a dash light out, it ended up taking 48 days to get fixed, didn't help my service person when on vacation and didn't give my case to anyone else, I had to take matters on my own, a lot of miss communication, and wasted time.

Terrible experience My car has been in and out for service since November. I have been called numerous times to tell me my car is ready for pick up only to get down there and to find out that another problem has surfaced. I am very disappointed in the lack of communication that I receive about the progress of my car.

Recalls, rotate tires, Oil change. ALL went well with the exception of being charged $22+dollars for changing the $44.00 air filter during the oil change which routinely includes checking the air filter anyway. Sooo they already had removed it....dudh.

Recently ordered 2018 heavy duty ram. They did an exceptional job. From the time of the purchase order till the time of delivery including adding the accessories. Financing was quick and easy and the trade in value of my old truck was fair. Big shout out to my sales rep Mario for keeping me well informed and taking care of all the details!

Everyone was very friendly and so helpful. Diego & Joe were very straight forward with me, I appreciate all their help. Even now when I go for oil changes everyone is still nice and friendly. The dealership is clean and very family friendly. My son sits in their children area for an hour with no complaints.

Worse than Walmart/Jiffy Lube Level service. First service for our Wrangler here and what a first impression. Won't be back. Took 4 hours to get an oil change and tire rotation. Was not offered to rotate in full size spare. Service Advisor was very unprofessional. When picked up, there were oily fingerprints all over the Jeep's hood, door and steering wheel.

I looked on Dodge Dealer sites,night before,the next morning a salesman called,I told him what we were looking for,he sent us 8 trucks to choose from,We picked ours out,I told him have our paperwork ready when we got there to sign,it was,We got what we wanted for our trade,and great price on new truck,We are definitely purchasing our next vehicle from here!

Took my 2015 Dodge ram Monday because it had a clunking sound when the steering wheel was turned, they found a loose nut on the drag link, they called and said I had to purchase a front end alignment, to tighten the loose nut, mind you the truck is still under warranty, I told them to tighten the nut and I would get the front end alignment checked they refused, to tighten the nut, then they tried to charge me for the rental car, needless to say I refused to pay their bull shit charges, took the truck to good Year tires. They tightened the bolt and checked alignment, wish was good, it cost me twenty bucks, auto nation sucks , was going to buy a new truck, but never from these ripoff artists,

I asked for the inspection of my car, while changing oil (par my policy). Inspectors marked low power steering fluid, but did not tell us, or offer to put any in. This vehicle is 2 yrs & 8 months old with less than 30,000 miles.

Called on a recall, was told to bring it in....that they had the part. Took it in, I was told the part was on backorder. Service department sure needs improvement. Had trouble there on previous service trip.

Good experience working with Jason. I recommend him as a sales agent.

Brought in our 2014 patriot. Light went out again. Need inspection. I have bumper to bumper warranty. Of course many things not covered. No explanation. I have 20 free oil changes. Second time in a row they wanted to charge me. I received a phone call survey and I expressed my displeasure and they said management would call me back. Never happened . Spring Creek Dodge Jeep. Same place we bought it. Maybe you will contact us now?? Remains to be seen.

Just purchased a new Dodge Ram 1500 and Mario Quezada was very professional and knowledgeable from start to finish. I highly recommend if your looking for a vehicle to give them a call 👍

I received an offer on my truck and sold it to Autonation in Spring on December 6th. We got the 10 day payoff and made a deal. However, Autonation still has not paid off the loan and is now 5 days past the 25 day payoff period under Texas law. I have called several times and I've yet to receive a resolution, while the truck I am still legally liable for is posted for sale on their website. At this point this is theft. Do not deal with these crooks.

Excellent. No hassle no issues. Enjoyable experience. Will recommend going back and inform a friend to buy from here.

Bought a preowned Tacoma. Sales staff was friendly and helpful. Enoch was great to work with. Had our financing done with them and got great service from Damian Martin.

Our recent purchase ofa 2017 Dodge Challenger was a great experience. Larry Chatman our salesman was superb. Would highly recommend him for your next purchase. Thanks

I took my vehicle in a couple months ago for an oil change and was told it would take about 30 minutes because they weren't busy. After 2 hours of waiting I finally went to find someone to update me about what was taking so long. After taking forever to locate my paperwork and car I was finally able to leave. I thought I'd give them a second chance and I took my other vehicle for an oil change yesterday. I was quoted 1 1/2 hours because they were busy. After nearly 3 hours of waiting I had to find someone to help me again the same as last time. They don't communicate properly. If something is wrong with the vehicle then you're on your own to figure it out because the service department desk won't tell you. My recommendation is to READ your paperwork to figure anything out. Don't rely on the desk to communicate with you.

DAVID PRINCE IS THE BEST SALEMAN I EVER HAD THE PLEASURE OF WORKING WITH. My wife and I got the exact car we wanted and drove out at the price we had determine not to spend a penny more ! They not only gave us the best deal ,the customer service was the easiest process of any car dealer I have ever dealt with! ABSOLUTELY NO PRESSURE SALES OR FINANCE!

Not a very good start, financing terms was not meet as agreed. Your financing team had to come back and make adjustments. The body and paint on this truck has many flaws. Your group has agreed to fix flaw. I will bring the truck in on Monday the 20th of this month to start on repair. I normally don’t Participate In these serveys , but felt a need to reply. I hope to see if you guys will follow thru on your part. Also have to drive almost 100 mile to get to you dealership, I hope to get reimbursed for gas! Thank you

I took my vehicle into the service department in October of 2017. It was having severe electrical issues. The first week, I heard from the department twice. The FOUR weeks after that I only heard from them if my husband went in or called to check. I was NOT upset that my car had a complicated issue or that it took time to fix. I was very upset about the lack of communication by the service department. When I tried to call the service manager, she would NOT return my call. I tried to call the GM, he did not return my call. I was then left no choice but to open a case up with Jeep. My car was then fixed with 48 hours and returned to me. When I picked up my car, they could not located the paperwork, so we waited. Still, no one came out to say anything to us. Very poor customer service. It doesn't take a lot to come out of hiding and say, we were so sorry it took so long, it was such a complicated case, we hope it's working now, blah, blah, blah, would have made quite an impression. Now, I am left with a bitter taste in my mouth.

Not too happy with the vehicle, 2018 grand cherokee overland, 2 weeks 600 miles the stereo turned off and wouldn’t turn on, 2 hrs later after leaving the truck parked, the stereo turned on, Also the passenger seat is wrinkled � not too happy with jeep... Can’t return it, won’t fix it, regret buying this brand..

I bought my first Jeep just a couple days ago and the process was seamless. The two guys involved in my sale were amazing. Very professional environment and informative staff. Chris was my salesman and Will dotted all the i’s and crossed all the T’s. I would recommend anyone to them. Thanks Will and Chris

Always a joke when I go to service Dept here......

I told them what I wanted and what I had. I got in and I got out. Couldn't be happier with my purchase.

I had a great experience with the service department again. Mark made sure my car was well taken care of and he communicated well with me through the process.

My experience in the sales department was good my experience in the finance department was terrible. Numbers where changed from what was originally discussed and I felt very uncomfortable almost didn't buy the car

I called ahead of time inquiring on a Ram 2500, spoke to Erik Kluna about the truck and decided to purchase it. He had the truck detailed and ready to go when I arrived and we had all the paperwork completed and keys in had in 45 minutes.

Loved our experience & sales person Mark Wade. Prices were very reasonable, loved the 1 price no haggle experience. Purchased a certified pre-owned 2016 Jeep Compass Limited & absolutely love it.

So yesterday I go in for a simple oil change at 9 am, it took about 20 min to even get noticed I was there. After almost two hours and my 2 year old ready to leave, I go outside and my truck is all done, not knowing how long it was sitting there, I go in to pay and I had to wait for the employees to finish taking a cigarette break to pay.

Airbag Recall - NO PARTS October 20, 2017 Received "URGENT AIRBAG RECALL" from US Depot Transportation for my Dodge Sprinter. Called 800 number, they connected with this dealer and confirmed THEY HAVE PARTS. Made appointment week ago, got 2 confirming emails. Traveled over 25 miles each way with my wife following me as they advised repair of recall would take all day. Left vehicle. Called to check status after 7 hours and Service Advisor, Daisy, said "sorry" they did not have parts for driver's side. Asked to talk with Service Manager. She said they did not have parts and could not locate them in Houston. Called James Hagen, General Manager, and left word. No Call Back. I am a 78 year old senior. About to pick up uncompleted repair vehicle. Total 100 miles traveled due to with "URGENT, LIFE THREATENING RECALL" without repair. I will report to NHTSA US Dept of Transportation. They never should have accepted reservation for service without verifying they have parts in stock and misrepresented they did to the US government and to me. Traveling over 500 miles next week. If, God Forbid, there is a crash and I am injured or killed by defective airbag, my estate will be holding them liable.

Terrible dealership. Worst service department! Warranty is worthless.

Let's start off with how your salesman put us in a car to test drive with the gas light on and gave us his card "just in case", and how the same salesman said how they rather you finance the car than pay cash for it, and how my husband had to basically demand the salesman go ask a question for us to the manager because he just wouldn't do it. Oh and then it gets even better because they asked for all my insurance info before we left which they received (we didn't finance) and 2 weeks later they TEXT my husband threatening to report the vehicle STOLEN if we didn't provide proof of insurance. Again we didn't finance the vehicle and this info was already given before we drove off the lot. So today I call asking about my license plates where the receptionist says with an attitude "they have been here since the 12th but your voicemail was full"...ummm yeah my voicemail is not full and never has been. I will NEVER go back here again.

Eric Kluna is the best sales person ever. He listens to your wants and needs and he makes it happen. He is the reason that I have purchased my last three cars in three years from him.

Our BEST car buying experience ever! Outstanding care and customer service from everyone there!! Willie Byrd is, by far, the best salesman ever.....highest possible recommendation!!!

Not a good experience all the way around. Bought a service plan and

I took my vehicle in last year because I was having problems with my throttle control, they replaced the brake peddle switch which seemed to have fixes the issue. I then took it back in July for issues with my A.C. they replaced a pressure switch which did not fix the problem. Last month I tool it back in because the problem with my A.C. got A lot worse, also my Trac light kept coming on. They called me the nxt day saying it was fixed, all they did was a hard reboot. I drove it off the lot and my A.C. stopped working, I took it back. Come to find out that Kevin Hendrix never put the a.c. problem on the ticket to be repaired. Well they had my truck a few days and I ended up calling them to find out what the status was, they said they couldn't get the a.c. to act up so they can't fix it. I told them to keep it longer and drive it more. The next day they called and said the technician got it to act up and said it was th a.c. control head which I already replaced. They replaced the control head and supposedly drove it and ended calling me saying it was fixed. I went to pick it up and drove it 6 miles and my Trac light came on. The next day my a.c. completely stopped working. Long story short I ended up tracing the wires myself and found a bad ground in my a.c. circuit and a cut in the wire going to my brake peddle switch. I fixed the issue myself. I've given autonation a bad review, Kristina ramp saw the review and emailed me asking me to contact her, I called her and she never answered, I asked when a good time to call was, she told me she would be there all day the next day. I called her 2 days straight after that and she never answered. Autonation customer service sucks and they don't care about anything the customer says. I wish I could get my deductibles and that's plural back for the work they did that did not fix the issues.

I was in and out spent more time driving home in my New JKU, then I did on the floor this included looking through their stock and financing... definitely would recommend and will be going back... Make sure you ask for: Sales Rep Jaime Hidalgo

Jason and the team at AutoNation met all our needs. One of the quickest auto purchases I've ever made and a great deal to boot. I highly recommend checking them out when your looking for your next vehicle.

I didn't buy my Durango at AutoNation but I have all the service on my car done there. I have never had a bad experience. Yesterday, I went for an oil change and found out that the maintenance contract had expired. So, the gentleman who helped me was very nice and gave me a good price on the oil change and even rotated my tires. I always have a good experience at AutoNation.

We went last Friday and besides being there for 5 & 1/2 hours it was a good experience. I expected to be there for a long time though especially because of Harvey and all the people needing cars. Our sales guy, Eric K. was great. He was friendly, knowledgeable and not too pushy. Even when he walked away to give us time to talk or do something else, we were able to text him and get him right away. Our finance guy, Damien was great too. He was also friendly, knowledgeable and not too pushy. He was patient with me when I was struggling to make the decision so that was nice. :) We had a good experience thanks to those 2! If you are looking to buy a car, AutoNation is a great place to do it and be sure to ask for Eric Kluna.

Don’t call them on the phone even if you had buy 4 cars from them because they will be rude and tell you not to call . So I’m taking my business somewhere else.

AutoNation was upfront and open about their pricing. Not a lot of song and dance. I felt like my sales associate Jose, was straight, friendly, an went the extra mile to get me the drive out price I wanted. I dealt with several other dealerships during my search and AutoNation was by far the best experience.

Sales people judging hurricane victims by our appearance. We are in Houston and our home was flooded with over 4' of water during the hurricane a couple weeks ago, we lost everything including our 2 cars. Since we've bought 4 cars in the past on the dealership Autonation located in Spring, Tx we decided to stop by yesterday and look at their vehicles. I parked our rental car right in front of their main door where we saw about 12 sales people (outside) just chating and waiting on customers, they didn't put any attention to us so we decided to start walking around looking at the vehicles in the parking lot. When we finally saw something my wife liked we decided to look for a sales person, walked towards the main entrance and again even tough they were next to the entrance nobody approached us so we walked in to the lobby/front desk, as we were looking around trying to find someone to help us a very nice sales person who was coming from inside the offices introduced himself and asked us if we had been help, long short story we ended up buying him 2 new cars because we really needed them, if it weren't because of him we had walked out and go somewhere else. Those "sales people" standing by the door didn't approached us and judge us because of the way we looked, as I mentioned we have lost everything and we were wearing some of the few clothes we were able to keep after the flooding (sandals, short and tshirt) besdides the fact my wife and I are Hispanics... We feel very disappointed at these people and hoping the Jeep family could give them better training and teach them a lesson not to judge people by their appearance... we don't know if we are ever coming back to this place because this kind of actions made us think our loyalty to them doesn't matter and we probably should take our business somewhere else. Thank you, Gustavo and Hilda Velazquez

They had the exact truck we were looking for, at the exact price they advertised. We drove for two hours to make this purchase because dealers in our area wanted $2000.00 more for the same vehicle. They have our business going forward. One recommendation, be patient. This dealer has such great deals, they are super busy.

There service department is horrible...ESPECIALLY Rob Pennington. He is totally unprofessional, rude, does not follow-up on things he says he will, doesn't return phone calls AND when you corner him for answers he acts like he has no idea who you are or what your talking about. I had an appt on 8/10/17 at 7 am. I dropped my car off on 8/9/17 at 3:00 pm FOR A COMPUTER UPDATE!!!! At approx. 2:30 pm (on 8/10) I called to get an update (note: the person who received my car said Rob would call me to give me an estimate time it will be done...HE NEVER DID!) When I called Rob was at lunch at I left a message. HE NEVER CALLED ME BACK!). I called again 2 hours later he finally answered the call, put me on hold for 20 minutes! Never came back so I called again...he wouldn't take my call he told the lady who answered the phone to tell me it was ready. I asked her to transfer me (and she did). He answered the phone and acted like he had never talked to me before. He is a POOR example for your company!!!!

Salesman Ronald Roy and William Clunn at the spring location are awesome 🙂

Best Chrysler service department in the local area. The team is very responsive and my service adviser Mark is always prompt in taking care of my needs and inquiries.

I dont know how the service dept. is, but the pre owned sales dept. is awesome......I traded my 2012 GMC in for my 2016 Ram eco diesel (which in itself is awesome)... the process took about 2hrs and was treated with courtesy and respect the whole way......the Ram had already been serviced, but they did give a quick detail, and topped off the tank..... I had a great experience with the sales crew and recommend them if you are in the market for a pre owned vehicle.....�����

Wonderful staff !!! Made the whole shopping and buying experience easy and enjoyable

Service was decent but whoever test drove my truck, went trough some mud puddles and decided not to wash it afterward.

They took great care of us. From internet chat with Jacob to in house sales with Jason! We're a happy family of customers!

Jeep is in for the same problem 2nd time in 2 months, warrenty work, get the car back. Down the road a piece I notice from the review the technician hasn't even put the interior of my car back together. I return and my question is to the Service Valet so you don't even check the technicians work, that'd be a big fat no. Also nasty dirty hand marks all over the head liner .

About every 4 years I buy a new car and never look forward to it because of the sales pressure, time and typical disorganization. My recent experience here was the best I've experienced. All very professional, clean and nice facility. No pressure but lots of service and attention. We showed up at 9:30am and drove away in a new Jeep Grand Cherokee Trail Hawk which I highly recommend. I traded a 2013 Mercedes G550 for it and like it much better. I'd recommend this dealership to anyone. Ask for Jason or Jose and I hope they can replicate the experience I had.

My experience with any AutoNation dealership has been positive, but the experience buying my Jeep in Spring was the best I've had. No hassle, pressure or chaos as I've experienced elsewhere over my years. Jason delivered exactly what I was looking for and had me out of there in a few hours. Great place to do business.

Always have good experience when I get my oil changed. Employees are very courteous.

Absolutely awful service. Came in for an 8 am appt for a basic oil change and am just leaving - four hours and half my Saturday? Goodbye and never again!

Just bought our new Grand Cherokee Overland here yesterday. The salesman (Hugo) was great to work with at the AutoNation in Spring. Everyone was so nice and no pressure. The new car general manager came to meet us and make sure we were happy and being taken care of. He came by 3 times while we were there. They had us wait while they tinted the windows and washed the jeep. The customer service area was clean and had drinks and popcorn. Also a big TV hanging on the wall to watch. They filled up the jeep with gas for us so we didn't have to stop to get gas in the rain. Great buying experience.

Special thanks to Demontrond Dodge in Conroe who managed to resurrect the electrical panel in my car after the Uconnect software update rendered it useless and SEVEN customer service reps bounced me back and forth between each other for two days and ended up telling me "dunno, sorry". The Demontrond service department told me to come right on by, fixed it and didn't even charge me. You just made a customer for life. PS: Autonation Dodge in Spring (who rudely turned me away) you suck. I won't be back.

My experience dealing with AutoNation in Spring, Texas this past weekend was exceptional. From the moment I initiated the discussion of purchasing a new vehicle (all online via email) until signing the closing documents in their office the experience was nothing short of professional. I had a vehicle that I wanted to trade in and was given a fair price for it. The price I received for the new Jeep Cherokee couldn't be beat anywhere else and the price never changed during our discussions. Actually I was offered a sport package for a small addition which made a big difference on the vehicle. Big shout out to Mike Rodriguez (salesman) who was very easy to deal with and is a real pro at what he does. This could have been a real disaster dealing with a car company (6) hour drive away in another state but the reality was a great experience. To make it even better, the new car averaged over (31) mpg on the drive home!

Amazing Daniel did a excellent job. Determined to help. His words was right we came there for a reason and he said he'll find something. Hope you are enjoying your day off!!!! Thank you

We took our 2014 Jeep Cherokee Latitude to have recall work done AND to have it inspected. When my fiancée went to pick it up, they couldn't find the keys. We were called the day before and told it was ready, but when he picked it up, he found out that it had not been inspected. He did not have time to wait around for that to be done as he had other commitments and had to wait a while before the keys were located. The problem he ran into later that day was that the Jeep could not be inspected because they had reset everything (disconnected the battery?), so it would not pass inspection until it had been driven for a while. It seems that communication and documentation is a real issue.

I'm giving them one star because of the after sale handling of my previous lease I had no issues with the sales department oil changes are a little slow but my issue stems from them not paying the transition fee on my old car. I ask if everything would be taken care of by the dealership was told yes a month after I took delivery on the new car they still hadn't paid the finial few lease payments now four months after getting my new car they hadn't taken care of the $395 transition fee when I told them they wanted me to find out how much was owed I had to call Chrysler to take care of the fee. My suggestion to anyone who deals with them is add this to your contact if they don't pay the charges they agreed to pay they will pay you double for your trouble

All I needed was my battery replaced and it took over 6 hours. I understand that they have other cars and people to deal with, but when I asked how long it would take I was told 1 hr. I dropped my car off at 11:30. By 2:00 I still had not heard anything from them so I decided to call and check on the status of my vehicle. The ladies who answered the phone were very nice but were unable to help me. Apparently they only person that could answer my questions was my advisor Rob. He happened to be helping someone else at the time so they told me that they would give him a message and have him call me back. So I waited another hour and half still no response. I called back again, this time he was on lunch... they will have him call me back. Another hour goes by I call again. They finally got me over to Rob who says I think I just walked past your car with the hood up, I'll call you back with a price when I find out. I told him my car is under warranty that's why I brought it to them and I would like him to ask how much longer he said ok I'll go ask them and then hung up on me. I waited 15 more mins thinking he was going to call me back and let me know, he does not so I called them again. I explained how rude and unhelpful he has been and finally someone else tells me my car is done. So I left to go get my car and finally Rob calls me back to tell me my car will be ready in 30 mins. I asked him what was done to it he said a battery change. Then I asked so it took over 6 hours to change a battery? He said well we also washed it and aired up the tires. When I got there my car was still not ready. When they brought it out to me the car was not washed and air was not put in the tires. Worst customer service ever.

Great customer service! Brought in our 2007 Ram2500 Deisel for recall items, all were done on the same day!

Purchased a 2017 ram 2500 cummins from Mr Larry Chatman. I myself were unable to be there for the purchase. Auto nation received my wife from the airport and she was in and out. One of the easiest vehicle purchases I have ever made. Everyone that we had the pleasure of working with were very professional and experienced. Special thanks to Mr Chatman for all his hard work. Will buy my next vehicle from auto nation. A no Hassel, no b.s. dealer.

0 stars was not an option. 2.5 hours for an oil change and tire rotation. Get down the street and my tire pressure warning is system going off. Well the fronts run 60psi and the back tires run 80psi. They did not adjust the tire pressures after rotating. So there I am in my new truck with less than 10k miles fresh from the service dept. in the had station parking lot filling my back tires and taking the stems out of the front to release pressure. Not to mention their refusal to warranty my ugly ass trim with broken clips. Complete failure. I'm in the process of proving they did not put synthetic back into my truck neither.

It took 5 days to just get 1 key cut and programmed. The ladies that helped me were very nice, but all other communication was ridiculous! Here is how the week went: 1) Monday : waited over an hour before guy told me they were out of keys and that they would have them the next day. 2) Tuesday: called to check to see if keys were in and I was told it had to be special ordered (which I would have done if told Monday). Gentleman said I had to come in and prepay so I could show proof of ownership. When I come in to order/pay I was told it could have been done over the phone. ��� 3) Wednesday : came in to have key done and after 1 and a half hours I was told it was cut incorrectly and had to be re-cut...... which of course cannot be done so another had to be ordered. 4) Thursday: called to see if key was in and to see what the best time would be to come in. Well.... key did not come in! �� 5) Friday : finally able to come in and get key cut and programmed. Took a little while, but was glad to finally get it over with!!!

Great service, nice people very little wait time clean place.

Absolutely the worst service department I have even seen.

I'm a very happy customer of Autonation Spring , everyone was very friendly not pushy except one young gentleman, cant remember his name and he basically approached us , and decided to be judgmental and rude to us. Thankfully the GM handled him and we were introduced to Deiondre "D" and he helped us out and I'm so glad I purchased a vehicle from him he deserves it he works hard and knows what he's doing. After that first horrible experience the team definitely made us feel like we were welcomed the second day when I purchased my Jeep Cherokee Trailhawk. Thank you for making my first car buying experience a great one!

The sales people tell you whatever you want to get you in the door. Once you're there you wait...and wait and wait. I finally finished the purchase of my new car which was picked out and negotiated online after hours of waiting. Then it took almost 2 months to get in my plates. After a couple weeks they called to say they were in and when I went to pick them up they said of the title lady took them back sorry. Once I finally was able to get my plates they tell me to drive to service so they can install them. That guy has the worst customer service ever. Apparently the bracket to put the front plate on was not in the brand new car and I am just out of luck. I told him my sales guy told me they would give me the bracket and he said I'm lying and told me to go find him. Of course he was gone for the day and when he called me back he assured me I would receive the bracket in the mail. It's been a month, guess that was just a lie to get me off the phone...

This was my first time going to AutoNation Chrysler Dodge and the service there was phenomenal. They will be seeing me and my car there from now on. That's where my next purchase will be from.

...if you need to buy a motor vehicle, go see Michael Anthony, it's that simple...

I have been going to this dealership for service on my 2012 Jeep Wrangler Rubicon Unlimited since I purchased it there in Dec of 2011. There have been long gaps of time between visits as I've lived and worked out of state over the years. It seems every time I return the place has a new personality, and sometimes not for the better. This seems to be one of those times. I understand having to wait for an oil change and new wiper blades when you drive up with no appointment, but still, it was longer than needed when my vehicle sat out front when done for a long time with no one ever letting me know it was done. Once I finally found the service rep (who was a really nice young guy) I was able to pay and leave. I was just handed my paperwork, they took my payment, and ushered me out the door. I looked at the inspection form stapled to the back of the paperwork once I was sitting in the Jeep and saw they had listed two fairly significant issues that needed to be dealt with but the service rep said nothing about any of it when processing me out. At 130,000 miles I expect there will be things that need to be done and this would have been an opportunity to discuss this with me and try and schedule me back to get these dealt with. In the past the "exit interview" included such discussions and a careful detailing of what all was found when the technicians went over the vehicle while servicing it. It appears those days are gone. Mainly because the service reps up front seem overwhelmed and perhaps understaffed, I'm not sure. It was great to see the Colonel still plugging away, but otherwise, I was underwhelmed by the experience.

No one helped me I walked the lot for 30 mins and even saw some salesman looking at me but the never got up !!!!! Shitty dealership!!!!

Fast but not rushing to the point where I would have to come back.

No hassle and extremely great customer service from Larry Chatman and the amazing finance guy Jerry! Can't tell you how happy my fiancée is with his 2017 challenger! We will definitely come back to y'all!

The service department needs a manager. I have been a customer for a little over 3 years when I bought my new car there. Yesterday, I had the worst experience ever in the service department area. Starting from the moment I walked in when nobody even looked up to see who I was or what I wanted...to when I went back out there to check on my car after waiting for about 2 hours for an TX state inspection and oil change...seems my car was ready, but no one had notified me...there were certainly enough people there, but they all were pecking away at their computers or shuffling paperwork, again, totally ignoring me standing there...and it seemed that I totally inconvenienced them by asking for my vehicle...This department needs an onsite manager out there who has an idea as to what "customer service" means and how to direct the focus of the staff onto the customer rather than them looking like a bunch of high school kids playing on their IPhones...totally oblivious to the world around them...

Issue 1 Service side is about the worst I have ever had to deal with. Once they have your money they stop helping you even when its there fault and they acknowledge its their fault and you are due a refund. Issue 2 Only after I started to use a different dealer I found for service did I find Spring Ram was trying to up sell me on items that were covered on my extended warranty. If someone there would like to speak to me about the issues I have had feel free to contact me. If you look you will see I have left messages for the service department that have went unanswered.

My visit to Spring Dodge was not good. I was told parts were in for recall so I took my truck in for service. When I went to pick my vehicle up found out parts were on back order for the recall. No one called during the day to may be aware of this issue. My truck was there all day at the dealership. There were two other recalls done on the truck. But I came in to get airbag inflator replaced. It was a waste of time for me. I was not handled in a professional manner by the Service Advisor. When I made my appointment to get the vehicle serviced the service advisor told me parts were in for the repair. I do not recommend this shop to do any repairs.

Based on email from salesman James, they quoted one price and percentage rate. Today when I was looking plying at paperwork after finally getting out of hospital, I realized they added a service protection on the bill to the price of $1,300. It does t match what James sent me via email. Will the finance guy said well in order to get your interest rate low, we had to add that from Auto Nation. Had an entire car full of people while on speaker phone who heard it. Makes this dealership look like they are dishonest. Many phone calls and emails later and still not responding. It's fraud now.

I was 3 days after my hernia surgery to decide to buy a new car. I knew pacifically what I wanted when I went to Autonation. When I went there, Jason Shayan greeted me with great courteous. He told me about rebates and military discounts and very knowledgeable of the car I pacifically wanted. There was no hassle. The whole sale took about 1 1/2 hrs. I never had a car transaction that was so smooth. Thanks Autonation.

Willie Byrd is an excellent and honest salesman. Attentive to the customer needs. Very thorough with a follow up call to make sure the customer is happy with their purchase. Very helpful. I Love my early Mother's Day gift.

I went in for issues with transmission and ended needing a new one as well and engine troubles after only having the vehicle for a year. 2014 Chrysler town and country with 78000 miles in was not expecting that to be the problem. After the repairs were covered they said I needed a new battery as well for the price of 240 or 283.00 which I could not afford to get because it was not covered. They repaired it only 2 days later for it to stop on me again for the same issues.

If I could give 10 stars I would! I had an AMAZING experience with Mr. Herrera (my salesman) and everyone at Autonation! I researched online and noticed they had the best prices on new vehicles and they had a much bigger selection. I found the perfect vehicle (my new RENEGADE!) on their website, started the process online, and my salesman handled everything! I showed up for a test drive and from the moment I walked in the door everyone greeted me with a smile! I have never had such a positive and pleasant experience at a dealership as I did at Autonation! I have been telling everyone I know they have to go to Autonation, they are AMAZING there! THANKS A ZILLION AUTONATION FOR MAKING MY CAR BUYING EXPERIENCE A GREAT ONE!

I will never return to this dealership for warranty work again. The rep I dealt with would not return my calls and once I picked up my Jeep and returned home I noticed my carpet was completely soaked! I was told upon picking up my vehicle that work was done and everything had dried out which is why they had to keep it an extra day.

WORST EXPERIENCE EVER! If I could give less than one star, I would. I've had MULTIPLE bad experiences in MULTIPLE departments at this place but this last one takes the cake! This entire dealership is a joke. I have never had such a terrible experience with a car salesman as I did tonight. His first mistake was trying to sell me a new car when I went in looking for a used car under a specific price. His second mistake was the way he was acting toward me. Every time I would try to speak he would cut me off. He wasn't listening to what I was telling him and was acting like I was completely wasting his time. He completely blew me off. I told him over and over what I wanted to accomplish and he gave every excuse in the book as to why it couldn't be done. I will never purchase anything from that dealership and strongly encourage anyone who is in the market for a new or used vehicle to look elsewhere. The only reason I'll return is to have a face to face conversation with the General Manager to explain to him why he needs to reevaluate the way his dealership operates.

Automation Dodge Spring TX is great. Full answers to questions, sincere interest in how I will use my vehicle, and follow-up after the fact. I will go there again!

I enjoyed working with Willie Byrd, I live about 1 hour and 15 minutes from the dealership even though there is a Jeep Dealership in my town and a second in a neighboring town, this is the second vehicle that I have purchased from them.

I set an appointment with Larry Chatman to consider buying a new Jeep Wrangler Unlimited 4 door. Larry took such good care of myself and my wife that we were in and out of the dealership within a hour and I was a proud owner of my 2017 Jeep. Larry also made sure that all the extras I wanted done to my jeep were taken care of and ready to drive away inside of 3 days. Thanks Larry for all your help and your kindness.

My experience was excellent my sells men Osscar Mena was very helpful, the vehicle I purchased wasn't quite ready, so he made sure that I had a vehicle to ride in till mine is ready, I definitely will be getting my next one from the company!

AutoNation put me in my ideal vehicle quick and easy, without any hassle. It's been a pleasure to deal with them. Follow up has been great but no problems with my new truck and a joy to drive. No pressure, great job, loving my ride. This old man may come back some time if he out lives the truck.

Amazing service! Worked with Erik Kluna and he had all the answers to my questions and did hassle me at all. Went in knowing exactly what vehicle I want to test drive and he had taken the time to go and start it up before I got there so the AC had a chance to cool it down! He spent all afternoon with us and I couldn't have asked for a better buying experience!!! One the numbers were finalized he passed us over to the finances department where Maurice helped us and he was wonderful as well!! I will definitely be recommending these guys to all my friends and family and will be back when I'm looking again!!

Thanks David Prince for your outstanding service. We looked around for several weeks trying to find the best vehicle for the best price. The vehicle we thought we wanted wasn't even on the lot. Thankfully, because you helped us find an even better one that was on the lot! Thanks for your service, kindness, and NOT being an overly pushy salesman!

I was looking for a new truck and Ben Dunaway found exactly what I wanted for the best price in town! Ben is a vet, super easy-going and strong on customer service, so when you're ready for your new Ram Truck, go see him! You'll be glad you did!

Had such a wonderful experience with Chris Buryk (salesman)... I got my trade-in vehicle appraised and was EXTREMELY close to purchasing the car of my dreams that day (even with the huge key marks down the driver's side of the car). Upon leaving the dealership with my trade-in, I was prompted to walk out back to get my car; my car was indeed out back and wedged between two vehicles and had another vehicle on its driver's side. I LITERALLY could not leave. I was not taken seriously and was shown the door when I informed them I would take the night to think about my decision. They treated my trade-in vehicle poorly, and I will not be returning. 75% of my experience was excellent, but the last 25% has completely turned me off car buying. I will drive my car until the wheels fall off.

Not happy with the service department at AutoNation Dodge Jeep Ram in Spring. Took my “like new” Jeep in to have an OEM hitch / Tow package installed. The Grand Cherokee SRT came back from service unwashed with greasy hand print all over it. It was also scratched in two different places. One scratch on a back panel were they had to remove panels to install the hitch and one on a front panel were it appears they did a hasty touch up job. They denied all knowledge and say they have camera footage of the front scratch when I brought it in. I've owned the Jeep less than two weeks. I’m done with AutoNation Service in Spring. They are a high volume high excuse dealer, stay away! Eric Kluna, a new car saleperson at AutoNation Spring, called me right after I posted this review to find out what happened. Service see the Sales department and get a clue!

Bought a 2017 Journey in January. Jordan was our salesperson. Took a road trip from Texas to Florida. Went in for oil change before work one day. All good so far

I have been to Autonation twice to buy a car. Both times has been bad. If you don't have A+ credit then you are treated like trash. The first time I was passed over to 3 different sales people with bad excuses. The second time I was given several sales lines but when it came down to it they just wanted money. I was trading in my 2012 Jeep Compass they tell me that they can only give me 6000 for it because it has a recall that is not repairable. Oh and the recall is airbag issues. Mind you this is their produce. So it's okay with them that I continue to drive a car that they say will never be fixed due to a recall with my family in it. They are only about money. Their sales people are rude.

Autonation is fortunate to have an outstanding salesman such as Benjamin Dunaway. He greeted us with a smile, introduced himself and then stepped back to listen to what we were interested in. He knew exactly where the vehicles were that we were looking for. He didn't try to pressure us into looking at vehicles over our price range or with accessories we didn't need. We were thinking of purchasing a couple of months down the road, but Ben was able to give us such a great price, along with the incentives, that we couldn't pass up the deal. He stayed with us throughout the whole process, making us feel that both our time and money are valued by Autonation. And when we were finished with the finance portion of this transaction, Ben was waiting for us with the car detailed and ready to go. I highly recommend purchasing a vehicle with Autonation, and if you want to be treated right by an honest, down to earth, knowledgeable salesman then Benjamin Dunaway is your man.

Jose Herrera is a excellent saleman. I drove 3 hours to get there and he had the paperwork and the vehicle ready to go. I would highly recommend this dealership and Jose Herrera.

Awesome! This was the only dealership that actually had the car showing listed on their website! Robert White was the guy that helped me and he was absolutely amazing. He was very personable and has very good communication skills and went above and beyond. I got the exact car I wanted. I honestly would refer everyone to him. I am beyond thankful for him! This dealership isn't pushy at all, everyone is so laid back and truly work to get you in a vehicle.

I live in Beaumont, and found this dealer online. They had the car I wanted, I submitted my trade info, and got a very quick response. The Internet salesman, Jimmy Young, was the best car salesman I've ever dealt with. He and the staff made the experience quick, clean, and pleasant. This was my first time to buy a car online, and I couldn't be more pleased, and impressed!

Mr Jimmy Young was an excellent he was very patient with my daughter and I . The fianance team was very professional. My daughter test drove two different types of Jeeps. She decided on the Jeep Sport . Thanks Mr. Young for everything.

This was the best sales experience that I have had so far. The salesman Jason found the truck and price that I was looking for within two days. Very honest man.

Took my 2015 Dodge Charger with 22k miles. On February 9 it is now the 26th and still no car. I went To buy a new radio. Daisy my service advisor was taking care of me Unfortunately, they took my car to the back shop to see if my radio was still under warranty. The radio it self was not. So I bought a new radio. When I got my car back from the back shop, I left when I pulled out of the dealership my car all Of a sudden wouldn't go out of 3rd gear. It's a 8 speed transmission. I took it right back to the dealership. Went back to daisy. She kinda laughed. And took my car to the back shop again. 1 hour went by and I had to go searching for daisy. After about 30 minutes of searching for her i found her. I asked her what's the problem. She told me the speed sensor is out. I told her to replace it. After 2 hours went by I had to go search for her once again. She then tells me that my car with 22,000 miles on it all of a sudden has broken transmission. from then on Every day I called her because she wouldn't call me there was a different story every time. Saying the sensor was out. The car has a tune on it. (Witch it does not) then she finally told me I have no idea what's wrong with your car. Yesterday the 25th she calls me to tell me that my cars warranty is voided because of the radio. After more than 2 weeks of my car being there. She told me we can no longer help you nor touch your car. And I have to pay for the rental car that they supplied me. Then she says Sorry. I will never ever ever Go back to this dealership. Nor will I ever recommend anyone to this dealership. Worst customer service I have ever dealt with!!

The customer service is great at AutoNation. I just purchased a 2017 jeep rubicon from there and I couldn't of had a better sales rep! I personally recommend asking for Jimmy Young, he was very knowledgeable and took the time to answer any questions I had. Overall great experience.

When I took my 2014 Jeep Sport for servicing including two recalls, I was treated with professionalism from the original phone call through the completion of the work.

I bought my first car from Jimmy Young at this dealership and will never regret it. They really worked with my budget and were never pushy, I highly recommend them!

I have had the best experience with Ron. He made this purchase very easy and fast. I had an issue and they helped me with no questions asked. I will be buying another vehicle here in 6 months.

I love this place never over charged and well taken care of. So far no surprises.

Just purchased a Dodge Journey on Saturday. Jose and Jerry were very accommodating and answered any questions we had. I couldn't be any more pleased with our purchase and experience.

So much for the eMailed coupon for 10% off service. Website doesn't work. And they didn't honor it.

The people at Automation were very helpful. We had to negotiate some issues with our truck purchase but overall we got a nice truck.

Love the great customer service I get at AutoNation in Spring as I drive in I am quickly greeted and put into the right place. Rene always assures me that my vehicle will be ready on time and gives me advance notice of up coming maintenance work.

Service is horrible sales staff is not caring or honest they just treat you like a bank check...

I intend to buy my next vehicle from them, good customer service. Not perfect but better than the others.

ABSOLUTE WORST CUSTOMER SERVICE I HAVE EVER EXPERIENCED!!! Purchased a brand new 75th Anniversary Jeep Grand Cherokee in May 2016. Have owned for 7 months and only have 7,000 miles on the vehicle. My 7 year old son sits in the the back seat and the leather split. This dealership and Chrysler have refused to honor their warranty stating that "it is not a manufacturer's defect or workmanship issue and seems to be caused by an outside influence." Really!?! So the outside influence, my son who is less than 50 lbs "SITS" in the back "SEAT" and the material splits... That's not a defect!?! Complete BS if you ask me. I WILL NEVER... NEVER... BUY ANOTHER CHRYSLER PRODUCT!!!

Wow! I had my Dodge 3500 serviced and it was a amazing experience! The customer service was amazing! Buying parts was so easy and stress free! Nathan Dainton in the service department has set the standard on how you explain, communicate and provide great customer service! Nathan Dainton is the sole reason why my truck will continue to come to this dodge dealership! I can't say enough, thank you. From being very knowledgeable at his service office about my truck. He has set the standard on how to treat customers.

New owner of a 2017 Chrysler Pacific. WOW what a roomy car and all the bells and whistles without the price. Thanks to Larry Chatam sales rep. from Spring Texas.

Quick and fast we thought were going to be there all day

Every time I get service done here on my vehicle they amaze me with how slow, unhelpful and unfriendly they can be. Spent almost two hours there yesterday after they told me 1 hour or less most likely. Then I had to wait 10 minutes to move my car as they blocked me in and had no urgency to get me out of there. Sales staff wasn't great either, only reason I purchased was I took advantage of a new salesman. I could go on more but won't, I certainly won't ever buy another vehicle here, I wish I hadn't paid for the warranty now since the service department is such a joke.

Evangelos did a great job. I arrived to AutoNation and in 45 min my car ready for a regular service. Form the time you arrive people at AutoNation make you feel appreciated and they really take care of you

4th Car from this Dealership always a great experience

The experience we had through our second buying experience with Jorge was totally awesome. I have already referred 1 person who also bought a vehicle through Jorge.

I've purchased 2 vehicles from this dealer. They definitely take care of me and have been my fav dealer out of about 7 of my experiences. My preferred sales associate there is Diego Delgado... he's been there forever and the most knowledgeable IMO, but more importantly, he is on point with not wasting my time and patience. There's nothing more stressful than buying a vehicle; however, Diego makes it quick and painless, which is what's important to me! I have the feeling he gears his service towards the different types of customers which makes a great salesman! Too many times, I'm annoyed by car salesman and the whole process, but not here. Also, I usually have to haggle my life away to get the best deal... they didn't make me do that, definitely feel they offer a fair price. Also, never had a complaint about their service dept. with my last vehicle, they went out of the way to satisfy me.

Mr George Longoria sold me 2 trucks in 3 years and let me tell you. When it comes down to it he is the most salesman oriented person that you will ever find in a dealership. I am 40 years old and have been through more vehicles then people probably change underwear. Well maybe not really but he is a great guy and is point blank with the best deal that he can get you or anyone you know. He is very polite and not pushy at all like alot of salesmen are. He let's you get what you want and never tries to talk you in to a different vehicle then what you are wanting. I have visited alot of dealerships in my time and he by far beats the pants off of the competition when it comes down to it. He makes sure to go over all details of everything on any vehicle that you are interested in. I have been through the ringer before and let me tell you he has made it the best experience ever. Hats off to you Mr. George Longoria. And all the rest of the autonation crew. But you Sir are the best at helping out and making sure that people like me get what we are actually after. Thank you again for stretching your neck out for me. Come on everyone experience him your self and you to will be very pleased. Thanks again. Sincerely Mr.Matthew Whiting....One heck of a happy camper....

We spent $4000 to make repairs on our transmission they said we needed and the van was never fixed. Now they want another $3800 to replace the transmission, 3rd time in the shop in a month. Either they are crooked or incapable.

Terrible service department & yes, I've left message for general manager. I've also requested a phone call through their live chat on the auto nation website twice. I have now contacted Dodge directly

I love my Jeep, but they didn't build or engineer the vehicle. The sales staff carries every stigma of a car salesman and try the same stupid lines you here all the time. My salesman over promised and way undelivered. The service department is a complete joke. I had warranty issues with my radio and it took 6 weeks for them to get it in, because they did t order it to begin with. I made an appointment to have the radio installed, was told a 2 hour job, it took me calling and pushing since they had it for 5 hours. My service rep Daisy couldn't even muster the courage to look at me as I stood in front of her desk for 10 minutes waiting for one of the porters to bring my Jeep up. I will never buy another vehicle from them, I only bought the Jeep because I always wanted one and they had a great selection. Do yourself a favor order the Jeep from the online person, secure your financing from your bank, tell them what day your picking it up and have as little interaction with them as possible.

Brand new Jeep Wrangler bought on 9/30/16 at a different location. The engine warning light already was lit?? Very disappointed and on top of it I was also dissatisfied with the service. Dropped off my car at 9am, at AutoNation in Spring TX, was told by service rep, Brett, that a rental car can't be provided until diagnostic is completed. I said okay I need a ride home. He said our service van is currently out but will be back shortly. So I went inside the waiting area. 1. After a long wait of 1 hr and 20 min., service rep walked in to get a cup of coffee and saw me. He said, "oh our driver has been around, you must have not seen or heard him when he came in here and asked if anybody needs a ride". I was thinking, duh, so I missed him, shouldn't that be your responsibility to check if I'm still in here??? 2. Went home, waited all day for my car status to see if I can pick it up the same day. Until I can't wait any longer so I called them myself at 4:35pm. Service rep said they haven't completed the diagnostic, so I asked for my free rental car. He said that I would have to pay the rental myself, out of my pocket, and I need to call Enterprise myself to get it. I'm like WHAT? I have a free rental on my paperwork and just because you haven't completed the diagnostic I can't get it for free. Then I asked if I can get reimbursement for this? He said, not sure, they have to see what the diagnostic is first. I decided not to get the rental. It will not come out of my pocket. Had to cancel a 6pm meeting because of their inefficiency. Was also told he'll call me the next day, around mid day to give status of the car. 3. Next day, waited again, no phone call. Can't wait so I called at around 2pm to get status. Can't believe what he said, "I was about to call you, I can't find the technician to get the status, been looking for him, must be out for lunch, as soon as he's back I'll call you". He called back and let me know that the car will be ready around 5pm. 4. Called me at 5pm, I missed his call, left me a voicemail saying my car is ready for pickup. I called him back and said I need a ride. He said we can give you a ride but our driver leaves at 4:30pm and he's already gone. We can arrange it for tomorrow morning. I'm thinking, I give up on this one, he doesn't think and know how important it is for a customer to have their car immediately. I told him, I'll find a way to get there. I told the service manager what's going on and how frustrated I was. AutoNation Jeep needs to know how other car dealership services work. Had a great service experience with Toyota and Lexus, also good with BMW. I know, BMW and Lexus are more expensive cars BUT that shouldn't be basis for a quality service, plus, my current Jeep car is not cheap either if you think about it. And it's still new!!! My point is, car service co. needs to make sure that a customer has a ride immediately and do not leave the customer hanging or wondering what's going on.

Very nice people and very professional. Overall great experience!

Was very pleased with the customer service I received very attentive and was in and out in no time will be visiting again.

I just bought a Ram 1500 crew cab. It is replacing my 1998 ram quad cab. Everyone at the dealership was very friendly and helpful. T

Jimmy my service advisor is the best. He always takes good care of both my vehicles!

Mario Quezada, is highly knowledgeable and competent at his job. Not pushy nor overly persuasive. He took the time to ask me what was most important in my truck purchase, and made sure he found it for me.

everything went well, the only thing was the after the sale was the waiting time to complete the deal. Overall great!!!

Automation normally do an awesome job. My service person left on an emergency while my vehicle was checked in for service. For me I believe the supervisor or (next person in charge) should have retrieved the paper work contact the customer(s) and make sure the customer was aware of their service person had an emergency and assure the customer that the work on their vehicle will be taken care of as planned. This didn't happen, the ball was dropped. So now I have to schedule again for service that didn't get done. Now I was compensated for that day (Thanks) but you have to stay on it because both our time is valuable. This is a delay.

Exceptional new vehicle purchase experience. Miguel Guerrero made the process so smooth and was very attentive. Definitely recommend this dealership and salesman!

Realatively quick and easy transaction. Robert was a friendly and helpful sales associate who took care of most of the transaction over the phone to accommodate my schedule. A little too much push into a vehicle that was not my first choice but it was not over the top. Typical add ons in the final contract snuck in but this is the norm with car dealers so buyer beware wherever you shop. Overall good experience.

We had a good experience with the sales person and AutoNation. We were shown the vehicle that was quoted on the email correspondence, all questions were answered, and additional vehicles were presented to us as requested by us. We didn't feel pressured to buy a vehicle by the sales person. All in all, we would come back to buy another vehicle when the opportunity comes our way again.

Kevin, was extremely attentive from the time that I arrived and explained everything that would be done to my vehicle including the amount of time it would take to complete each task. I called later in the afternoon to check and when I spoke to Kevin he informed me that they were washing my Jeep. That was a great surprise and felt that was going above and beyond. I hope that if there is anything that needs to be done to my Jeep in the future I am able to have Kevin help me.

My experience started off very well. The finance manager seemed to do all he could to get me in the car at the price and interest rate I needed to be at. He even said he'd throw in an extra bumper to bumper warranty. Come to find out he threw in the warranty but at an extra cost of $2665. Mind you the car was a 2016; used but still has plenty of warranty left on it. When I went back to the dealership to ask why he had charged me he said he had to in order to get me the interest rate I got but then told me he could remove it but the money would be sent to the finance company. So the finance company is requiring me to have this warranty yet you can remove it only to send them the money? Doesn't sound right to me. So the finance company call me to verify my info and I asked them about this. They told me that they never heard of such a thing and that it wasn't true and actually not having that extra money on loan makes it less of a risk for them. Furthermore they included an erroneous fee for tint and nitrogen that they never even applied to the vehicle. Then told me it was just a standard fee they add in. Seems to me this dealership is more concerned about selling their add on than they are the actual car. These extra charges changes my payment by $70 a month. It's a shame that a business have such deceitful consumer practices. It is in their power to alter that interest rate to their liking and they force add ons on consumers in order to get the better rate. This is not a good business practice and I will be filing complaints.

Great experience purchasing my 2016 Durango from Erik Kluna at Auto nation in Spring! He found the vehicle with all of the options I wanted and in my first preference for both interior/exterior colors. Once it arrived I was in and out in no time! Already a repeat customer, and will remain

This was the worse service I ever received from this service person name listed, not was I just called a liar, but also hung up from the sales person cell pone that was provided to me from him, and then he stated false information to me concerning my verification on the extended warranty, as well giving me a quote he never mentioned to me the first time of my drop off. it took a week for my vehicle to be return never once did he ever call to give me a status. I was the person to call constantly on my vehicle, every time I would ask him his responds would be " I haven't met with the service person yet," then he asked me to submit my insurance verification three times in a text msg because apparently he did know what he did with my information.

I was due for my oil change and I did have an issue with a few idiot lights that had popped up. My Service Rep was excellent, he plugged in his handy dandy computer module component and WHA-LA. He told me that the problem was a LEFT REAR WHEEL sensor. He also pointed out that in this particular case there were NO safety issues involved. This is of course the most important thing to know, I would not be impressed if all the wheels fell off the truck as a results of the idiot lights coming on. I was very impressed with service and my Service Rep.

I scheduled a 0700 service to have a recall done and have my parking break adjusted. After 2 and a half hours of waiting , the service rep came to me and told me they had not started any of the work. She said that the technician recommended that I redo all my breaks. I told them not to provide the service since they've taken so long and to just complete the recall. I asked her if they've complete the recall (since they've had my vehicle for 2.5 hours). She stated that she did not know and would find out. 30 minutes later I went to a manager since I haven't heard anything. An additional 15 minutes later, she came to me and said it would be done in about 20 minutes. 45 minutes later I received my vehicle. I waited over 4 hours for them to only complete one requested service. On my receipt it stated that the service took 1.2 hours to complete. My receipt also stated that "the customer" requested several different inspections. I did not request any inspections. I was not charged for those inspections.

Great salesman and service. Got me a great deal! This is the second car I have bought from here and will keep going back.

Jim answered an internet inquiry regarding a new Jeep Wrangler. He promised me a deal if I would stop by and he delivered 100%!! Very happy with my new Jeep and would recommend this dealership and especially Jim to all my friends!

Mario Q was the name of my salesman and from the beginning he was kind, courtesy, and very attentive to my requests. He was more than willing to exhaust every option when it came to the truck I wanted and didn't become frustrated or annoyed when I changed my mind on the specs of the truck I was after. He treated me like family and he has definitely made a return customer out of my wife and I. The reason I met Mario was because he took good care of my parents when they went to go buy a truck. They recommended him, and I recommend him.

Great service Kathy was very friendly in person and on the phone.

I took my Jeep Grand Cherokee in because my A/C occasionally would randomly blow warm air. I was told by my Service Advisor that the A/C randomly blowing warm air was a "normal" operation of the vehicle. He explained to me that much like my house A/C that the vehicles electric system sometimes was too much and therefore the lights could be expected to dim and the A/C to blow warm air occasionally. Uh, what? I was incredulous that he wanted me to believe that my brand, new vehicle was equipped with subpar equipment. Of all the vehicles I have owned, this was not what I would expect from such an expensive vehicle. I was initially there for several small issues and he was reluctant to even have the technicians look at the A/C and didn't add it to the ticket until I pushed for it. I told him that I didn't like being told it was normal and I needed it fixed. He said that he was aware I didn't like what he was telling me but it was normal and to be expected. Needless to say, I spoke with his manager and was assured that this is not what to expect from a new car and that he would personally check to see the technicians checked the system. Unfortunately they couldn't replicate the problem but I can understand that completely. He made sure that I knew if it gave problems in the future to bring it back and they would do what it took to rectify the problem.

Let me just start of by saying I hardly ever write reviews of purchases, however my experience here prompted me to take the extra time and write this review. I live almost an hour away from this dealership and started my day at a dealership minutes from my house. After wasting my time there and being insulted on my trade in value, I walked out. I went online and started searching for dealerships and contacted many. Whitney Camden, promptly responded to my email and we started emailing back and forth....questions, concerns, etc. She sent me a link so I could fill in information on my trade vehicle and I completely filled it out including pictures and submitted it. The process stated it could take up to 24 hrs for a valuation which concerned me because I'd hoped to purchase same day. About 2 hours later I received a great offer on my trade (full blue book trade value). The offer came from the sales manager Jose Sandoval, who had to fill in for Whitney as she had some personal business to attend to. He immediately went to work putting the numbers together on paper and sending it over for my review. Was very pleased with this process. After we got to an easy agreement on the numbers he sent me a finance application to complete online. Once it was approved, he sent me an email to let me know so I could head to the dealership. In this email he told me that Willie Byrd would be the salesman assisting me once I arrived at the dealership. Mr. Byrd called me on my way just to introduce himself and let me know he had everything ready for my arrival. I was apprehensive about the dealership changing my trade in values after I'd arrived, assumed that they gave me a high offer just to get me in the doors....well that never happened. They followed through on the valuation provided via email. When I arrived the paperwork was ready. During mine and Mr. Byrd's discussion, he became aware I was a Veteran of the US Armed Forces. He then showed me how using my USAA membership I could save on car purchases and saved me another $1000 on this purchase! It took a while to get into see the finance person as they were busy (near the end of the month and a holiday at that). Once in with the sales guy it was not the high pressure event that I'd encountered in the past.....GAP insurance, extended warranty, etc. I told him what I wanted and got exactly what I wanted and nothing more.....nothing less. Overall very pleased with the entire experience! Would definitely recommend to friends, family, and anyone wanting to purchase a new vehicle. Every time I purchase a new vehicle, I dread going to a dealership because of the experiences of past, however after this experience, I know where I'll be going to buy my next vehicle and I know purchasing a vehicle can be fun again! Great job guys!

Jordan was a great salesman He answered all of our questions and made our experience a great one we will be back when we need another vehicle !!

It didn't take much to sell me on the vehicle I wanted as I had already done my research. What I wasn't ready for was how amazing the dealership was. Like many people, I haven't had the greatest experiences with car dealerships in the past, but Adil Razzaq (my salesman) was amazing. Yes he was eager to make the sale, but most importantly he was eager to help and that's what made the difference.

Came to get my truck serviced and drove off the lot in a brand new 2016 truck. The staff was friendly and the facility was clean and provided many amenities.

I bought a truck in 2014 from Autonation and when I wanted a second vehicle I knew where to go. I'm glad I did. The second purchase was even better. My sales guy Nic Pratter was awesome. He asked what I wanted, and heard what I was saying. I found the perfect jeep. Great vehicle at an even better price.

The salesman, James Delvalle, had answered questions I had sent via email and I stopped in at the dealership without an appointment and even though he was really busy he attended to me and my wife, took us to see and drive the vehicle. Overall process was pretty fast and easy. No high pressure sales.

I had to tow my Dodge Nitro in because I lost the key. Kevin was on it right away. He handled it quickly and got me back on the road before I even had a chance to drink my coffee! Thank you!

Excellent personalized service and exceptional knowledge of vehicle

Our experience and deal buying a new Dodge Durango was the best. Making a transition from a mini van to a SUV was not an easy choice for my spouse and she wasn't convinced until she got to spend some time with the vehicle. AutoNation Dodge in Spring was exceptional in working with her and made this deal happen. Thanks for the wonderful service and experience. BTW, while the next question asks if we would recommend this dealer to a friend - one of the choices should be "Already Have" - which would be our answer.

David was amazing! He got me the car I wanted at the price I needed. It was define fly stressful buying my first vehicle, but they made the process as easy as possible.

Process took less than 2 hours. Anthony was a great representative of the AutoNation team. Nice guy and able to get me through the process.

I absolutely LOVE my new Jeep and Jorge made the process smooth. He had the two cars I was interested in out front and ready for me to test drive when we got there. He even came in on his day off!! After losing our vehicles in the recent flood, we needed a car ASAP and Jorge helped us accomplish that. Not only do I have my car now, it's a car I absolutely love!

Larry Chatman was very courteous and worked to get the truck I wanted. Good communication and price was reasonable.

My experience at Auronation Spring was overall the best car buying experiece I have had ever. Hubert Steen did an amazing job as my salesman! He did not stop looking and working on things until he found a car that had I wanted and fit my budget. The finance guy was great as well. I will send everyone I can to Mr. Steen! I love my Jeep Wrangler and appreciate the teams hard work. I live 100 miles away and I will everyone I talk to that they need to make the call... These guys are worth it!

Waiting on my Jeep to be built would've killed me if not for the weekly updates from Erik Kluna. He was attentive and kind. At no point did I feel like I was in the dark with the production of my vehicle. I am so grateful to him for that. I bought my "especially made for [me]" Wrangler yesterday and I got a call from Derbe today saying my note had been lowered so come back and sign new papers. Now that's a good call to get!

The folks at Autonation went above and beyond to help me get the right car for me

The service was great. They explained everything about the car we were getting and also showed us how to use some of the features it has. The gentleman that helped us were very kind and knew how to make us want to buy the car.

Jorge was very Helpfull during the entire process. I very much appreciate the lowest price being shown right up front on the website. It really upsets me that others don't follow suit. I will always do business with Autonation Dodge in Spring Texas. Two hours away from my home town.

Mr prince got the job done he made sure I was happy when I left and worked w/ me through everything even car insurance that guy can sell a car to anyone he did awesome if it was a test he passed w/ a 100 thanks for everything I'm loving my vehicle

Hats off to our salesman, Mario Quezada!! This purchase makes our 5th vehicle from him in 2 1/2 years!! Would not think of any other dealership or salesman!! Great job, Mario!!!!!!!

2 vehicle I've bought here..Mark salinas my salesman on both deals was great... I would recommend him and this dealership to anyone...