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-- Eloni T.

"Service advisor Katie was very pleasant and professional. 10k miles and service and was in and out in under 1 hour."

-- Tom D.

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Recent Reviews from AutoNation Chrysler Dodge Jeep Ram Spring

*** Buyer Beware *** If you work hard for your money and DO NOT want to worry about a vehicle failing you just a few months after purchase, I highly encourage each NEW and OLD customer that go to AutoNation to seriously reconsider purchasing a vehicle from here. My vehicle purchase here has caused nothing, but unnecessary stress, missed time from work, and a lot of money in just under the five months of my purchase. I purchased a 2020 Jeep Compass with 10,000 miles for my wife at the end of May 2020. We took a lot of photos of the vehicle’s exterior upon our purchase and later learned that those photos meant nothing to the now preexisting issue within the vehicle. There were tire scuff marks on the driver side tires and later on I learned that they (AutoNation) would use the same scuff marks to drop me from a warranty claim. A few DAYS later after our purchase the check engine light emerged on the vehicle’s dash. This vehicle was serviced not once, not twice, but three times until the issue was fixed. In May and June (literally a few weeks after purchase), the Jeep had to be serviced multiple times. In July, I got the vehicle’s oil changed from a Jeep dealership and asked for the technicians to check my vehicle for anything that needed to be changed soon, in which I was notified that my Jeep was in good condition. At the beginning of October, my wife was parked at a curbside pick-up and when she placed her vehicle in reverse the ball joint broke causing major damage to the vehicle. If my wife was driving on the freeway and the ball joint broke, she could’ve been seriously injured or died. We took a picture of the broken ball joint right after it broke for documentation. We had to get the immobile vehicle towed to AutoNation and I believed the vehicle should be held by the vehicle’s warranty (Wouldn’t you think so too?). When the vehicle was taken to the service department, it was like pulling teeth to get a loaner or rental. AutoNation did not care that my wife worked and could lose her job due to not having transportation. After a long time of waiting and explaining the issue to one of the head managers (Unsure of her name) at the service side, a rental from Enterprise was given to us. Erik, an Assistant Manager, from service side could care less about our situation and even made uncomical and unprofessional comments about one time a ball joint breaking on his vehicle and it was nothing, indicating our vehicle problem was a big joke. For someone holding the title “manager”, you would figure someone would be more willing to be helpful, not be [non-permissible content removed] about the situation. Especially, when you purchased a vehicle from their dealership that has been serviced multiple times in less than six months. One shady part of the rental agreement from AutoNation was the rental was only for TWO DAYS! Our vehicle was not even looked at or diagnosed by a technician until five days later. We were unknowingly being charged close to $40.00 dollars a day and we had to pay out of pocket! We were told by a sales representative that a rental would be issued under AutoNation the entire time our vehicle was there being fixed. I later found out after being charged close to $250.00 dollars that AutoNation would only provide the rental if it was covered under warranty. I was falsely accused by Erik multiple times of hitting debris on the freeway or a curb that caused this damage; yet again him insinuating that this was all driver error. The pictures that Erik and the technician provided as “proof” that we hit something that caused the ball joint to fail was the SAME SCUFF MARKS ON THE TIRE WHEN WE PURCHASED THE VEHICLE (yes, read that again). The ball joint had scratches on it as a result of the tow and they credited the scratches as what was another thing that caused the ball joint to break. We had proof that there were not scratches on the ball joint as soon as it broke, but that did not matter. I was basically told if I did not have pictures of the vehicle’s under carriage when I bought the Jeep or any other day then it could not be covered under warranty. So remember this, make sure to take pictures of your ball joint every day and all parts because AutoNation will not cover you nor does their service department care. I contacted the on-duty AutoNation’s Sales Director, Glenn and relayed all facts to him, in which he assured he was going to look into this and call me back. For the record, I’m still waiting on his call back. In the end, I had to make a claim with my insurance and pay my deductible in order to get my vehicle fixed along with an expensive bill from Enterprise. AutoNation does not care and were quick to make any claim void warranty. I write this to warn each buyer to remember my story so they won’t be in the same situation as me. Investing time, money, and having stress in a *certified* car dealership is not worth it and I believe everyone should know AutoNation is NOT a place to buy vehicles.

J Hernandez Oct 16, 2020

*** Buyer Beware *** If you work hard for your money and DO NOT want to worry about a vehicle failing you just a few months after purchase, I highly encourage each NEW and OLD customer that go to AutoNation to seriously reconsider purchasing a vehicle from here. My vehicle purchase here has caused nothing, but unnecessary stress, missed time from work, and a lot of money in just under the five months of my purchase. I purchased a 2020 Jeep Compass with 10,000 miles for my wife at the end of May 2020. We took a lot of photos of the vehicle’s exterior upon our purchase and later learned that those photos meant nothing to the now preexisting issue within the vehicle. There were tire scuff marks on the driver side tires and later on I learned that they (AutoNation) would use the same scuff marks to drop me from a warranty claim. A few DAYS later after our purchase the check engine light emerged on the vehicle’s dash. This vehicle was serviced not once, not twice, but three times until the issue was fixed. In May and June (literally a few weeks after purchase), the Jeep had to be serviced multiple times. In July, I got the vehicle’s oil changed from a Jeep dealership and asked for the technicians to check my vehicle for anything that needed to be changed soon, in which I was notified that my Jeep was in good condition. At the beginning of October, my wife was parked at a curbside pick-up and when she placed her vehicle in reverse the ball joint broke causing major damage to the vehicle. If my wife was driving on the freeway and the ball joint broke, she could’ve been seriously injured or died. We took a picture of the broken ball joint right after it broke for documentation. We had to get the immobile vehicle towed to AutoNation and I believed the vehicle should be held by the vehicle’s warranty (Wouldn’t you think so too?). When the vehicle was taken to the service department, it was like pulling teeth to get a loaner or rental. AutoNation did not care that my wife worked and could lose her job due to not having transportation. After a long time of waiting and explaining the issue to one of the head managers (Unsure of her name) at the service side, a rental from Enterprise was given to us. Erik, an Assistant Manager, from service side could care less about our situation and even made uncomical and unprofessional comments about one time a ball joint breaking on his vehicle and it was nothing, indicating our vehicle problem was a big joke. For someone holding the title “manager”, you would figure someone would be more willing to be helpful, not be a xxxxxxx about the situation. Especially, when you purchased a vehicle from their dealership that has been serviced multiple times in less than six months. One shady part of the rental agreement from AutoNation was the rental was only for TWO DAYS! Our vehicle was not even looked at or diagnosed by a technician until five days later. We were unknowingly being charged close to $40.00 dollars a day and we had to pay out of pocket! We were told by a sales representative that a rental would be issued under AutoNation the entire time our vehicle was there being fixed. I later found out after being charged close to $250.00 dollars that AutoNation would only provide the rental if it was covered under warranty. I was falsely accused by Erik multiple times of hitting debris on the freeway or a curb that caused this damage; yet again him insinuating that this was all driver error. The pictures that Erik and the technician provided as “proof” that we hit something that caused the ball joint to fail was the SAME SCUFF MARKS ON THE TIRE WHEN WE PURCHASED THE VEHICLE (yes, read that again). The ball joint had scratches on it as a result of the tow and they credited the scratches as what was another thing that caused the ball joint to break. We had proof that there were not scratches on the ball joint as soon as it broke, but that did not matter. I was basically told if I did not have pictures

J Hernandez Oct 16, 2020

SERVICE REVIEW I have used this dealership to service my Jeep for over two years now. The service wasn't the best I've experienced but it was acceptable. Over the last 9 months, the service has dramatically taken a nose dive. My recent experience was the worst. Issues are listed by highest significance and priority. The prices quoted on the website do not match the price you will be charged. The factory recommended 80k service at this location AutoNation Spring Jeep is listed for $157. The price quoted by the service representative was $250. Nearly $100 difference. Not providing expedient service. I decided to reduce the service to an oil change only. The service rep estimated it would take 90 minutes for the oil change. I've been to multiple dealerships and the normal wait time is one hour or less, especially if the customer made an appointment. After waiting 10 minutes for the paperwork, I inquired with the service rep about the paperwork. (I had someone waiting to pick me up.). The paperwork was still not ready. At this point, I asked for the return of my vehicle. This service dealership is slow and does not value customers' time. In a previous experience, I received a call that my car was ready. I was at home and arrived to the car dealership about 20 minutes later. Upon arrival, my car is out in front however, the paperwork was not ready. It took the service rep over 10 minutes to enter data, print out, and staple the paperwork for me to sign. The lack of protecting the public during the COVID pandemic. Two service representatives were not wearing a mask in the building where the desks are located. Several others, including the person helping me, were wearing the masks incorrectly, not covering their nose. A customer walks into the area without a mask, no one asked her to put on a mask or to leave. The time it took for someone to come see me. Three people approached me to ask if I’d been helped and did I have an appointment. I informed each person individually that I haven’t been helped and provided them with the same information - my appointment time, 9am; my last name; and the service. The third person, who I think is a manager, brings someone to help me. This saddens me that I have to go to another dealership to service my car. This will be an inconvenience as this dealership is closest to my home, located in Spring. I emailed AutoNation Spring with this complaint three weeks ago. I did not receive a response or a reply.

K B Oct 6, 2020

Brought Jeep Wrangler in because of ignition problem. Jeep still under warranty. Had to leave car because part had to be ordered. On Day 2, I called in the early afternoon to check status of repair. Was told part had not yet been received. Then, a bit later, I received subsequent communication that part was in but they would need to keep car to get it finished. Okay fine. Then, on the next day, had to call in to check status. Was told car was ready and given the amount owed. This amount did not include the previously discussed and approved tire rotation and alignment service. At that time I again gave approval for this service. Went to pick up the car the next day and my wife?s key fob wouldn?t work on car. Was told that maybe key fob battery was probably dead. Went in to Parts Dept and waited ages in line. Bought new battery. Parts man replaced battery. Went out to car and key fob still didn?t work and the fob button was messed up. Took key fob back to parts guy. Again, had to wait in line to get him to fix key fob properly. Went back to car. Key fob still didn?t work. Went back to service department. Waited for a while to speak with our service lady. She then actually looked at the work order and realized that my key fob needed to be reset and reconfigured to match up with the new part that was installed. Had to wait another 20-30 minutes for that to happen. Just all very frustrating and reaffirms my belief that you should never take your car to the dealership for service because it is never easy. Lots of ?right hand doesn?t know what the left hand is doing? going on at this dealership. That said, Stacy the customer service lady was very nice. Once my Jeep is out of warranty, I won?t ever go back for service. And being charged $30 for sanitizing my vehicle ... Really? Should be no charge for that. But wait there?s more. Employees only half way wear their masks? Some have masks on and some not and some masks pulled down with noses sticking out. While waiting for the parts guy about the key fob. He was on phone, pulled his mask down and was rubbing his face and beard AND THEN TOOK my key fob. GROSS! Not winning my vote for wanting to be in this facility AT ALL.

Steven Sheridan Jun 19, 2020

Terrible Service! Let me start by saying we have loved our Jeep for a few years now but once you start to have issues (way too soon), they are major and start to waterfall. Jeep does not stand behind their product and is not willing to work with you. When our Grand Cherokee hit 75k miles, two Camshafts and a few rocker arms went out. There is no reasonable explanation for these issues to occur at such low mileage, however, Jeep was happy to charge me $2,500 to "fix" it. Four month later we started having more issues; the seals on the intake that were replaced were leaking and apparently one of the two fuel pumps was out. They tried to charge me $500 to replace the seals but fortunately I knew they were replaced when the original work was done. After AutoNation looked into it further, they said the seals were covered under warranty but they wanted another $2,100 to replace the fuel pumps. Again, these are issues that should not occur on a vehicle with less than 80k miles. In addition to all of that, they tried to charge me the $169 diagnostic fee despite the seals being under warranty (installed by them four months earlier). I had to argue with the service adviser about having to pay the diagnostic fee on issues that were a result of their poor workmanship when I brought my vehicle in for the first repair. Once I pointed out that I shouldn?t be responsible for the fee, service advisor told me two diagnostic fees were owed since they diagnosed two problems with the vehicle. He then went on to say he would waive the diagnostic fee for the intake seals but not for the fuel pump issue. Eventually, after further arguing, the service adviser agreed to waive the fee. The bad service continued when I showed up to pick up my car; they said the rattling in the vehicle wasn't completely gone because there were issues with the motor mounts (there was no rattling when I took it into the shop the day before). Overall, the experience at AutoNation (poor quality of work and dishonesty regarding fees/charges) and the quality and reliability of Jeep products has convinced me that I will not purchase another Jeep nor will I get any vehicle serviced at this location again.

Luke Womack May 6, 2020

We did in fact buy a $50,000 2019 Ram 1500 Limited on Saturday from this dealership but it almost did not happen and I want to tell you why. We had an appointment at 9am with a very nice young salesman named Vidal Cortez. We drove the truck we picked out and had come to within $600 of the highest price we were willing to pay for the vehicle when Vidal had to bring out the sales manager to discuss the deal with us. He immediately rubbed both me and my husband the wrong way. He was arrogant, leaning back in the chair with his hands behind his head, smirking and rocking in the chair like we were not there for business. He proceeded to tell us that he had the best price we'd find and he is a high volume dealer so we'd be making a mistake leaving and not taking the deal offered. I asked him why he could not come down $600 and he said "$600??? That is $13 a month. Come up here every month and I'll give you $13 if it's needed that much." He treated us like we had no money and we couldn't afford to even be there, with I assure you is far from the case. Every time we showed him other dealers' cheaper prices for trucks with more options online he'd cut us off mid-sentence with the same repeated "get them to put it in writing" which I also found off putting and condescending. He was so very rude and disrespectful to us that even with how nice Vidal was, we left without buying the truck because of this sales manager and made sure he knew that was why we left. I am 41 years old, have worked and been around cars and in customer service/retail most of my life and I have never seen a ruder, more offputting human being in my life. He is in the wrong job if you plan to keep making a profit at your dealership. When we left, we were both so angry and speechless at how we were treated that we almost didn't buy a truck at all. Then we decided to go to Autonation Katy where we told our story and they were appalled at how were treated. They assured us that we would not be treated like that at their location and we were close to making a deal on a truck at their facility when Vidal called and was able to get the $600 off the price on the truck we wanted without the manager we were so rudely treated by I assume. So we told him we'd come back if we did not have to work with that manager to close the deal and were assured we would not. We drove the hour back to Spring and bought the truck from Vidal, who apologized profusely (as did the finance manager), was very polite and grateful for our business and we were able to take our truck home. I will also mention that when we drove back up from Katy, this rude manager was out front talking to several salesmen, saw us, and went back inside and sat at a desk playing on social media on his phone rather than coming over and eating crow as he should have for how he treated us. As he was sitting at the desk playing on his phone (I could see this as he sat with his back to us at a desk in front of ours in the customer's seat rather than behind the desk as a salesman would) a salesman and a finance manager had a verbal altercation next to him on the sales floor and he never looked up from his phone to intervene and instead let them stand there and argue where every customer in there could see and hear it. I do not know who the finance guy was but the salesman's name was Leroy. Had it not been for Vidal and how he treated us, we never would have bought a vehicle from a dealership where a manager behaved the way this one did. He was completely unprofessional and 24 hours later I am still angry at how we were treated by him. I never leave bad reviews, ever. I hate doing it now but this manager's behavior needs to be documented and addressed to make sure others are warned to avoid him. His name was Eric Kluna, a name I will likely never forget now...

Kellie Montgomery Jun 24, 2019

I took my 2016 ram 3500 in for service, batteries and maintenance. I told them I had prepaid diesel maintenance from mopar and to look it up. last thur I took it in and was told it was ready Friday. I went to pick it up and was told that my bill was $1k and my contract had been cancelled. no one informed me of this prior on top of it the person handling my service went on vacation. they assigned someone else who showed me the mopar system and told me I had to call the original dealer. I did this and they wouldn't help me either as they had been bought out ( that's a different review). so I called mopar and of course now on Friday at 6pm they are closed. I had requested both classic dodge of Denton and autonation dodge to help me and neither could or would. on Monday I finally got through to mopar who said it was because of name changes in the system and they opened up a case but they couldn't escalate for 24 hours and to have autonation dodge escalate my case. I told autonation dodge this and never heard back. meanwhile classic dodge called me and said they couldn't help because they didnt have my original paperwork. today I had to call mopar back, escalate to "admin", and they fixed it in the system and it should be good. I call autonation dodge to let them know and they told me they couldn't have escalated as I needed to call the original dealer. again taking no ownership of a dodge customer or potential new customer. neither of these dealers care about customer service so word of advice never buy a prepaid diesel maintenance package and never expect autonation dodge to help out after a sale and the same goes for classic dodge of Denton. meanwhile after 4 uber rides to and from autonation and 6 days of not having a vehicle and getting zero help maybe my truck can be ready to pick up and my contract honored. we shall see but I'm doubtful. it's too bad this couldn't have been handled by people who care about customer service. a failure on two dealerships and manufacturer.

Bradley Morrow Jun 11, 2019

From: Shawna Brooks Sent: Monday, April 22, 2019 4:45 PM To: Hendricks, Kevin Cc: Hendricks, Kevin; Morich, Kara Subject: Re: Shawna Brooks Vehicle Repair Invoice Another thing, If the fuse kept blowing out, that should have been a signal that something else could have been wrong! The fuse protects the PCM from blowing! I need the name of the District Manager and the number to the corporate office of this dealership because I’m not done with you all! From: Shawna Brooks Sent: Monday, April 22, 2019 4:39:51 PM To: Hendricks, Kevin Cc: Hendricks, Kevin; Morich, Kara Subject: Re: Shawna Brooks Vehicle Repair Invoice First of All, I paid you all for a diagnosis and my car was turning over prior to towing to your dealership! Second of All, You all lied and stated that I needed 5 engine harness when my engine was never jumping or having problems. Thirdly, Why did you all take the PCM fuse out when my car was turning over? When you took the PCM Fuse out why didn’t y’all replace it? If the fuse was blown out my vehicle would have never turned over! Furthermore, there was no need to take fuse out if you all felt that the PCM Module or ECM needed to be replaced? Your technicians did a lot of guessing and misdiagnosed my vehicle trying to make your commission check! Again, I am asking for a refund for wasting my money on a false diagnosis and making me buy parts that I didn’t need! MY DURANGO was turning over and getting a charge prior to you all removing my PCM MODULE FUSE! From: Hendricks, Kevin Sent: Monday, April 22, 2019 3:59:39 PM To: Shawna Brooks Cc: Hendricks, Kevin; Morich, Kara Subject: RE: Shawna Brooks Vehicle Repair Invoice Hi Shawna, After reviewing the invoice , the shop replaced the ECM The PCM and the ECM are classified as the same component depending on the terminology the shop uses., The fuse in to the PCM kept blowing. Can’t tell on this invoice if they repaired any wiring was repaired or not. Unfortunely, management has declined to reimburse the diagnose at this time, Regards, Kevin

Shawna McClendon- Brooks Apr 23, 2019

We bought a top of the line Nissan Armada from AutoNation in Katy and were convinced to purchase an extended warranty package that included free maintenance and oil changes at all participating AutoNation facilities. Our first concern was when we called to make an appointment and told that no appointments were necessary - just drive in for a quick service! I let them know that we own a Nissan and they told us we'd need to call on the morning we'd be bringing my vehicle in to make sure that they had the filters for my car since they do not sell Nissans there. So, I called the service department at 9:00am to touch base and they transferred me to their Parts department where I was put on hold, but shortly told that they indeed had the correct filters for my exact vehicle and to come on in. I showed up at about 11:00am and pulled right into their Express Service lane and was greeted and my information and keys taken. After sitting in the waiting room for an hour and a half, I finally went out to the Service desk and asked about the status of my car. The guy asked what kind of car I had and when I told him, he pointed and said, "That silver one parked over there?". I said, "Yes, that's it. Is it done and just sitting over there?". He said, "No, it hasn't even been started." Are you kidding me?! He quickly went and found the Service representative who originally took my information. She told me that they didn't have the parts and had to go get them, but I quickly called her out on that bold face lie and told her I had called first and the parts were there before I drove all the way to their facility. She said they were taking my car in right then. I am a teacher and had Monday off as a holiday and did not want to spend 3 hours of my day getting my oil changed! What a complete waste of my time and my day off. And I cannot stand being lied to. And to top it off, they did not even wash my car. I will never go back there for service. I would rather pay out of my pocket and go back to Keating Nissan where I am treated with respect and can get an appointment and my car is serviced within about 45 minutes! I must give a shout out to Adil in Finance. He overheard me getting a bit upset and brought me into his office where I was able to sit away from everyone and could even charge my cell phone that was dead after 3 hours of sitting around.

Megan Coty Oct 9, 2018

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Recent Reviews from AutoNation Chrysler Dodge Jeep Ram Spring

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