Recent Reviews from AutoNation Chrysler Dodge Jeep Ram Spring

We bought our truck a week ago and were told to bring it back to have it detailed along with a few minor things that needed to be fixed. My husband has been there since 10 am and it still is not detailed, they knocked off the license plate and as of right now cannot find his keys! Our sales guy was awesome but your service department leaves little to be desired!!!

I can only give two stars for their service department. This is the second oil change in a row that I have had issues. The last oil change, the drain plug was not tightened. I noticed oil on my driveway so I took it back and they found the plug loose. I was lucky or they were lucky it didn't fall out and ruin my engine. The oil change and tire rotation I had yesterday, the key to unlock my lug nut on my rims was missing. I searched my truck, could not find it. While the service advisor went to the tech that rotated my tires, I happened to look at my drivers side front tire and I found the key still on the lug nut. Had I left it would have fallen off and caused me issues if I had a flat and had to change the tire. In my opinion they push their service people too hard to pump the cars out. They don't take the care they should when servicing vehicles.

Great service. Wade sold me my jeep. Only one associate was rude he seemed angry that I called the main line. Other than the one jerk everything was fine

Easy in and easy out

I just purchased a Jeep Compass for my son. The Salesperson was good and my son likes his Truck, but we had no Ideal we would only get one (1) key before I signed the docs. After the paperwork was completed and we were there to get the Truck, we were informed of the one (1) key and an additional $250 for another by our salesperson. The truck also needef an alignment. I emailed the Manager, Marino K twice and called once and left a voice message. He finally replied a week later and confirmed $250 was needed for another. Buyers ask "How many keys will I get" before signing.

Great. Will continue to utilize dealership for future service.

Updating my review because in just three short years, this place has lost its touch. I purchased a brand new 2015 Jeep Wrangler 3 years ago and had the best experience. My vehicle was appraised for $13k and I ended up getting $3k more than that after negotiating for over an hour. It was hard but the manager made it a point to come out, meet myself and family, and get me to the number needed to leave with a Jeep. Today I returned in hopes for the same experience. Not the case, not even close. The salesman we worked with Vildan, was actually great. But no one else we encountered cared an ounce that we were even there. We received a trade in quote, and the sticker price of a brand new 2018 Jeep Wrangler. Also, included in this trade in that could have taken place, were 5 brand new factory tires they would be able to keep for our Jeep considering we wanted to keep our custom large tires from our old one. They informed us this not only wasn’t something they would add to the value, but we would need to PAY THEM to switch the tires so they could have the NEW ones. Another dealership close by chose to not even charge to switch the tires at all considering they profit from the tires. I called Vidal back to see if they would consider just switching the tires at no cost (bc it honestly didn’t make sense not to)...he checked with his GSM and told me yes, they would take care of it and we can head back. When arriving again, we felt good and excited. Literally half way through the APPLICATION he comes back to tell us, “actually, the cost of the tires to be switched is $500 but we can off half off and just charge the $250 for y’alls. Wait, what? I felt completely scammed and uncomfortable after that. We left a dealership that was willing to take care of everything while their service department was open, to go back to AutoNation for this scam. Vidal did apologize and admitted he misunderstood his manager. However, that Manager that we never met because I’m assuming was too busy playing candy crush on his phone while four guys sit around watch, let that sale fall for $250. $250 at that point was small but the vibe and comfort was ruined. After multiple visits to the “back office” to speak with a his “GSM” after our now second visit, we realized this place just isn’t what it was three years ago. I was surprised this mystery GSM never came to explain or offer assistance but after our experience, it’s probably best we didn’t encounter him. Hopefully Vidal ends up somewhere with a more hands on and customer service oriented team. -Morgan & Kevin B.

Updating my review because in just three short years, this place has lost its touch. I purchased a brand new 2015 Jeep Wrangler 3 years ago and had the best experience. My vehicle was appraised for $13k and I ended up getting $3k more than that after negotiating for over an hour. It was hard but the manager made it a point to come out, meet myself and family, and get me to the number needed to leave with a Jeep. Today I returned in hopes for the same experience. Not the case, not even close. The salesman we worked with Vildan, was actually great. But no one else we encountered cared an ounce that we were even there. We received a trade in quote, and the sticker price of a brand new 2018 Jeep Wrangler. Also, included in this trade in that could have taken place, were 5 brand new factory tires they would be able to keep for our Jeep considering we wanted to keep our custom large tires from our old one. They informed us this not only wasn't something they would add to the value, but we would need to PAY THEM to switch the tires so they could have the NEW ones. Another dealership close by chose to not even charge to switch the tires at all considering they profit from the tires. I called Vidal back to see if they would consider just switching the tires at no cost (bc it honestly didn't make sense not to)...he checked with his GSM and told me yes, they would take care of it and we can head back. When arriving again, we felt good and excited. Literally half way through the APPLICATION he comes back to tell us, "actually, the cost of the tires to be switched is $500 but we can off half off and just charge the $250 for y'alls. Wait, what? I felt completely scammed and uncomfortable after that. We left a dealership that was willing to take care of everything while their service department was open, to go back to AutoNation for this scam. Vidal did apologize and admitted he misunderstood his manager. However, that Manager that we never met because I'm assuming was too busy playing candy crush on his phone while four guys sit around watch, let that sale fall for $250. $250 at that point was small but the vibe and comfort was ruined. After multiple visits to the "back office" to speak with a his "GSM" after our now second visit, we realized this place just isn't what it was three years ago. I was surprised this mystery GSM never came to explain or offer assistance but after our experience, it's probably best we didn't encounter him. Hopefully Vidal ends up somewhere with a more hands on and customer service oriented team.

Updating my review because in just three short years, this place has lost its touch. I purchased a brand new 2015 Jeep Wrangler 3 years ago and had the best experience. My vehicle was appraised for $13k and I ended up getting $3k more than that after negotiating for over an hour. It was hard but the manager made it a point to come out, meet myself and family, and get me to the number needed to leave with a Jeep. Today I returned in hopes for the same experience. Not the case, not even close. The salesman we worked with Vildan, was actually great. But no one else we encountered cared an ounce that we were even there. We received a trade in quote, and the sticker price of a brand new 2018 Jeep Wrangler. Also, included in this trade in that could have taken place, were 5 brand new factory tires they would be able to keep for our Jeep considering we wanted to keep our custom large tires from our old one. They informed us this not only wasn't something they would add to the value, but we would need to PAY THEM to switch the tires so they could have the NEW ones. Another dealership close by chose to not even charge to switch the tires at all considering they profit from the tires. I called Vidal back to see if they would consider just switching the tires at no cost (bc it honestly didn't make sense not to)...he checked with his GSM and told me yes, they would take care of it and we can head back. When arriving again, we felt good and excited. Literally half way through the APPLICATION he comes back to tell us, "actually, the cost of the tires to be switched is $500 but we can off half off and just charge the $250 for y'alls. Wait, what? I felt completely scammed and uncomfortable after that. We left a dealership that was willing to take care of everything while their service department was open, to go back to AutoNation for this scam. Vidal did apologize and admitted he misunderstood his manager. However, that Manager that we never met because I'm assuming was too busy playing candy crush on his phone while four guys sit around watch, let that sale fall for $250. $250 at that point was small but the vibe and comfort was ruined. After multiple visits to the "back office" to speak with a his "GSM" after our now second visit, we realized this place just isn't what it was three years ago. I was surprised this mystery GSM never came to explain or offer assistance but after our experience, it's probably best we didn't encounter him. Hopefully Vidal ends up somewhere with a more hands on and customer service oriented team.

The service advisors or at least the two I dealt with and the manager couldn’t manage to talk without misinforming me. They called one time over a ten day period. All other contact I had to reach out and get updates (false as they may have been). 6/15 I am still waiting for what I just told would up to another 10 days (6/25), When asking why that long for the last remaining work had been told to me to take 1 hr, and I was told by a secondary advisor 8 days earlier the part was ordered and that advisor randomly inserted himself into a conversation I was having in person there on 6/7. The vehicle was there since 6/5 and it’s now 6/15. I did call back on 6/12 and was eventually able to speak with Service Department Director and if it wasn’t this man, I wouldn’t give them a 1 star rating if you paid me to, but he was honest, professional, and apologetic for inaction of his team. 6/15 I go to service department after phone call to them on which I was told “the part had been ordered” by my service advisor and I said I know, that’s what I was told last time I was here to get answers 8 days ago. Can you inform me of what date you ordered that part? Let me go look was his answer. So I waited...only to hear, “it looks like the ball was dropped, it hasn’t been ordered yet.” I’ll stop there. So it looks like I’ll be able to get my car back nearly 3 weeks later for works that won’t equate to 8 hrs of labor. In a good scenario I’ll have it 18 days after dropping it off and worst case...who knows. The 2 stars comes in, again only for the Director offering a loner after the first ten days..

The salesman for a change was the greatest thing about this place. thank you Angel.

(Update/edit) I want to make it very clear that Mario was awesome and worked extremely hard to ensure he could do everything in his power to get the deal done. This post was about the leadership that negotiates the deals on the sales floor. Mario was very helpful but, I was very disheartened that after purchasing my 3 previous trucks from this dealership that they were $4,500 less than other dealers on my trade in. These guys do not care about customer loyalty or how much business you have brought them past, present or future. I'll take my business somewhere else.

Service department is terrible!

This is the 2nd vehicle that we have bought from AutoNation and both times the sales staff and the finance dept. were professional from start to finish.

Never buying a car from you guys again in my life! Bad practices and shady! I bought an used vehicle from them and second days from having it the whole car would shake, it needed all rotors and breaks replaced, it also needed alignment done. They took care of it. Now 3 weeks later the AC compressor went out and they said I was over like 800 miles for them to cover it. Their service techs are ignorant as well and dont know what they are doing I was there for 9 hours just for them to tell me there was nothing wrong with the AC compressor. I was frustrated and basically had to beg them to let me show the tech the noise the compressor was making. As soon as the tech pulled up with the car I turned it on and showed him and he agreed he could hear it and his diagnose JUST BY HEARING THE NOISE was the compressor unit was out. He took the car around and 5 minutes later the advisor tells me my warranty wont cover me and it was 169$ for them to diagnose... have in mind I AM THE ONE that diagnosed it. Horrible experience I will check with state laws to ser what can be done I'm pretty sure you guys knowingly sold me a messed up vehicle.

I purchased my van in late February 2018. The passenger seat was torn so they said they’d fix it. I’ve been following up with them for over 3 months now and have yet to get it resolved. The car salesman was very polite and seemed concerned, yet nothing has been done. He says he’ll make stuff happen (like have the GM call me back ASAP) but never does. The service guy I spoke with said they had to order the part, but I can’t imagine it takes this long to get in? It’s extremely frustrating that I have to keep reaching out to them. I just want my car fixed! I also purchased it late at night so I drove it home when it was muddy on outside and mud stains and dirt on inside. I finally went and got it washed on my own the other month because I was tired of a dirty car didn’t want to make a separate trip just for a detail. I also was not a fan of their finance department. The guy who worked on my financing was extremely rude and a jerk, even the sales guy agreed with me. I’m sorry, but I would not recommend this dealership to anyone. Love the van, dislike the customer service.

D.A. "Derrion" Lewis took my first call, from Austin, TX after I ran into a few roadblocks from my local, Austin dealers. From the very beginning I told Derrion, that if he played his cards right, he'd have a very easy, 15 min. phone call that would have a sale in his hand, from a cash buyer. Derrion actually listened and responded to my questions without hesitation or regular "BS" car sales typically try to influence on a buyer. Well done Derrion!!

Jerks

My Jeep was in the shop for 9 days. I never received a call regarding its status I had to call myself. That in of itself was a mess. On hold forever, transferred constantly and disconnected. Finally the Jeep was ready for pick up. However, one of the services was not completed. Now I have to bring it back in. When I did pick up my Jeep it was lost and took 30 minutes to locate. I have purchased four jeeps in the last six years from this dealership. I’m going elsewhere for my future purchases and service. There is so much more to add but I don’t have the time. Enough to say that service is none existent at Autonation Spring Jeep.

Updated: 5/11/2018 I bought a used Chevrolet 1500 from AutoNation Chrysler Dodge Jeep RAM Spring in December of 2017 and to start things off, they had to come pick up the truck from me to redo the state inspection, so that they could properly file my registration paperwork. Then, roughly 8 weeks into ownership, the engine grenades. Upon calling the dealership, no one wanted to help me. It took multiple calls to AutoNation corporate, in order to get the local dealership to start the warranty claim. Now that they’ve had my truck for 7 weeks installing a “new or refurbished engine” I went in person to check on the truck and I’m told by the tech doing the work that they are replacing it with an engine from LKQ (a local junkyard). Where I'm at now is that I have to leave for a business trip in less than 12 hours, and all I’ve been told is I can’t take their loaner because it’s too far and they don’t know when my truck will be ready. Despite all my attempts and suggestions to resolve the issue, including buying a new truck from them and trading the broken one in, they are doing everything in their power to make this situation as painful as possible. Yesterday 4/23/18 I was contacted and was told that my truck was ready, I arrive and spoke to the service manager, we spoke about the work done and why they elected to use a junkyard engine, I had to pry to get information on the engine, the engine they installed was from an older truck with more miles than my truck had on it, in addition to that the top end of the wiring harness is all butchered up and exposed. Sounds like the lifters are tapping (known issue on these trucks, my old engine didn’t have the issue) the steering column is binding up on something, and there’s a new mysterious hole in my tailight. They took my loaner vehicle back, despite the fact that my truck hadn’t been properly repaired. I attempted to talk to the used car manager, I tried to tell him I had a significant down payment to get into a new truck. He didn’t give me the time of day, so I go ahead and take this truck on my business trip. I spoke to the GM who also didn’t want to talk to me until I mentioned what had happened with the used car manager (as soon as he heard I had cash he didn’t want to hear anything else). He tells me to come see him when I get back from my trip and to bring said significant down payment, and he’ll do whatever it takes to get me in a new truck, awesome, or so it sounds. 200 miles away from home on my way back from my trip the lifters begin tapping ferociously, I limp it home and go see the GM the next day as planned. He offers to buy my truck back for an insulting amount considering how bad they had screwed it up, they show me new trucks and when we go talk price it’s nothing but advertised price (not whatever it takes to get me to buy a truck from them) as I’m walking away they come down $1,500, thanks but no thanks. At this point I’m tired of fighting these guys so I gave in and went to Gullo Ford and bought a 2018 F-150, and they made a better offer on my old truck than Autonation did. If in the market for new truck I’d highly recommend Gullo, they’ll actually take care of you. But whatever you do please DO NOT PURCHASE A VEHICLE FROM AUTONATION SPRING!

Overall the experience was good. The good was they were quick to make an offer and not play games. The bad was it took almost 2 hours to sign the loan docs. The loan had been approval prior to our visit. But overall I was happy given we had dealt with another Jeep dealer near our house and they never committed to a deal after 3 days. They said they did not honor certain rebates that were posted on the national website. Very discouraging.

The finance team left much to be desired. Misleading fast talk with well qualified buyers. Sales associate not ready to answer product availability questions correctly.

I have been coming to this location with my Wrangler and my Grand Cherokee. The turn around on repairs has always been long but they are busy 24/7. Bought a Ford through AutoNation Ford and purchased the service contract that includes my oil changes through any AutoNation Dealership. I learned the hard way the first time to call ahead to make sure they had the correct filter. A few months ago after that first experience, I called ahead, verified they had the filter in, and made the drive over here for the oil change. They said about 45 min. After an hour I went out to see what was taking so long. They didn't have any filters and had just sent someone to pick one up. Needless to say, the 45 min oil change took 2.5 hours. So today I call service around 215 today and spoke to a female. I explained what happened last time and she said she would go verify they had the filter. She came back to the phone and said to let service know when I come in that Robert verified my filter was in stock and they had plenty in case I couldn't make it in today. I arrive to service around 3:15 and they took it back. At 3:40, my service guy Evan (no complaints with him at all) comes up to tell me they don't have the filter and they were sending someone to get it. It should be here in 30 minutes!?!?!?! How does this happen 2 times in a row. Even went to talk to parts and Robert was now gone for the day and I was told he must have looked at the wrong filter. I'm beyond disappointed and frustrated with this. My Saturday is once again spent at AutoNation Spring waiting on a part they incorrectly verified was available yet again. I wish AutoNation Ford was not all the way in Katy. Never have had an issue at their location.

Mario was a great salesman. Had a lot of knowledge of vehicles and made my buying experience wonderful. My finance experience with Will went very smoothly.

Over priced vehicles

Customer service was very good - in addition to the recall work we asked to have the seat handle replaced on the passenger seat. Our service person let me know it would be quicker / less expensive to do on our own. Very much appreciated this but the old handle was not returned with our jeep so until we order the part we can now not pull the seat back at all. This makes it very difficult with a family of 4 when needing to put people in the back seat.

This is happening as we speak !!!! You guy just told my wife that it's going to cost 1,400.00 DOLLARS to replace 2 TIRES and a rotate and balance for a jeep renegade A BONE STOCK RENEGADE!!!! I have 3/4 TON with nito grapples that didn't cost that much for 2 tires and those are 24in rims. So explain how 2 16in tires rounds up to 1400.00 FREAKIN dollars. Then to make matter worse you DON'T HAVE THE TIRE AND THE CAR HAS BEEN THERE SINCE 7 THIS MORNING ... IT 230 PM NOW. 2 DAY JOB FOR SOME DAMN TIRES ..... Really !!!! Then you sales person say ill send the est. by 11..... Again it's 230 pm and still nothing. Now he is on lunch break for a hour. Youll have had this car ALL DAY AND YOU HAVE DONE NOTHING NOT EVEN ORDERED THE TIRES. THIS IS CALLED P.P.P "PISS POOR PERFORMANCE ". VERY DISAPPIONTED!!!!! 2 DAYS FOR 2 TIRES AT 1400.00. THIS IS WITH NO RIM DAMAGE BTW!!!! YOU JUST WANT MONEY

Don't wast your time

Great customer service. They always do a good job on service my vehicle.

I’ve always had really good experiences at Autonation Spring. This time, I made an appointment and I was told my car would be done in 3-4 hours. I called after 4 hours for an update. For some reason there was a huge back up! I told Kevin, my service representative that I was no longer interested. And he was so nice! He canceled my service and washed my car so that my day was not entirely wasted! Thank you Kevin, for turning lemonades into Lemons!

Good fast service. Very happy with the work performed.

By going there,I would recommend all my family and friends to shop at Chrysler Dodge Jeep in spring. And by all means I would recommend the sales man by the name of Willie Byrd He’s very patient with his customers and make you feel relaxed and comfortable.He does not overwhelm you are push you into getting something you really do not want.In my Opinion they are a five star car dealership.

Great Service. Team took care of me once I entered the dealership. I would recommend the dealer to friends and family.

I highly recommend AutoNation. The staff is friendly, professional and they take a personable approach to helping you buy a car. They are pleasant to deal with and very patient and understanding of whatever your car buying situation is, unlike other dealerships that want to force themselves onto you and sell you what is convenient for them to make a profit out of you.

My experience with this dealership has been low to say the least. I came in to inquire about a Ram 1500, with the expectation of trading in my car. Knowing I was negative on my car I came in to crunch numbers and find someone to help. I spoke with Mr. Chapman based off of reviews and got no where. First day I was asked to come back another day because it was late. Next day he quickly “brushed” me off and seemed to be in a hurry to dismiss me. Then he tells me to try back after mother’s day for more deals. I call 3 times where I’m told I will get a call back, and I don’t. Tried 2 more times day after and nothing. Sales is their job, but it goes hand in hand with customer service which was left behind. I’m a military service member who came here looking to work with Mr. Chapman and other do to their prior service, but instead I was dealt with like a second class citizen. The one star is for, the lack of customer service, lack of communication, and non-transparency in anything. I’ve written 2 reviews in my life and that’s testament to my feelings on this whole ordeal.

It took so long to get the oil changed. Then Daisy took forever to get my paperwork. Wish I didn’t have to go here anymore.

Overall experience good until salesman from the dealer called me while I was in the waiting area for the purpose of trading in my truck. I was there for service. After reading receipt, states that I declined service that nobody asked me about yet I have to listen to a sales pitch?

The appointment was on time and also the person that made my appointment was very helpful and pleasant.

Great dealership, Hubert is a great sales person. He took time to help me pick the right truck for me.

This was written by a friend who had done business with you guys. I bought a used Chevrolet 1500 from AutoNation Chrysler Dodge Jeep RAM Spring in December of 2017 and to start things off, they had to come pick up the truck from me to redo the state inspection, so that they could properly file my registration paperwork. Then, roughly 8 weeks into ownership, the engine grenades. Upon calling the dealership, no one wanted to help me. It took multiple calls to AutoNation corporate, in order to get the local dealership to start the warranty claim. Now that they’ve had my truck for 7 weeks installing a “new or refurbished engine” I went in person to check on the truck and I’m told by the tech doing the work that they are replacing it with an engine from LKQ (a local junkyard). Where I'm at now is that I have to leave for a business trip in less than 12 hours, and all I’ve been told is I can’t take their loaner because it’s too far and they don’t know when my truck will be ready. Despite all my attempts and suggestions to resolve the issue, including buying a new truck from them and trading the broken one in, they are doing everything in their power to make this situation as painful as possible. Yesterday 4/23/18 I was contacted and was told that my truck was ready, I arrive and spoke to the service manager, we spoke about the work done and why they elected to use a junkyard engine, I had to pry to get information on the engine, the engine they installed was from an older truck with more miles than my truck had on it, in addition to that the top end of the wiring harness is all butchered up and exposed. Sounds like the lifters are tapping (known issue on these trucks, my old engine didn’t have the issue) the steering column is binding up on something, and there’s a new mysterious hole in my tailight. They took my loaner vehicle back, despite the fact that my truck hadn’t been properly repaired. I attempted to talk to the used car manager, I tried to tell him I had a significant down payment to get into a new truck. He didn’t give me the time of day, so I go ahead and take this truck on my business trip. I spoke to the GM who also didn’t want to talk to me until I mentioned what had happened with the used car manager (as soon as he heard I had cash he didn’t want to hear anything else). He tells me to come see him when I get back from my trip and to bring said significant down payment, and he’ll do whatever it takes to get me in a new truck, awesome, or so it sounds. 200 miles away from home on my way back from my trip the lifters begin tapping ferociously, I limp it home and go see the GM the next day as planned. He offers to buy my truck back for an insulting amount considering how bad they had screwed it up, they show me new trucks and when we go talk price it’s nothing but advertised price (not whatever it takes to get me to buy a truck from them) as I’m walking away they come down $1,500, thanks but no thanks. At this point I’m tired of fighting these guys so I gave in and went to Gullo Ford and bought a 2018 F-150, and they made a better offer on my old truck than Autonation did. If in the market for new truck I’d highly recommend Gullo, they’ll actually take care of you. But whatever you do please DO NOT PURCHASE A VEHICLE FROM AUTONATION SPRING!

Horrible experience with the service department. The staff I dealt with were very unprofessional and not very knowledgeable about warranties that were purchased when I bought the car. This was my first time buying from AuntoNation and it will be my last. This company as a whole is dishonest and sneaky. This company as a whole does not value first time buyers at all. From this day forward I will make it my mission to deter people from ever buying a vehicle from ANY Autonation! Unfortunately, I learned the hard way but I will stop others from making a horrible choice.

I don’t understand negative comments this was the easiest and best experience of buying a vehicle I have ever had;) Mr. Henry was so down to earth and explained everything in detail!! One I got there at 2:45 and test drove the suv done paperwork and was driving away with my new suv by 4:45 fast and efficient service;) Will do business again with Mr. Henry;) Thank you

Great service awesome facility love my new wrangler #jeeplife

My wife left a review about what happened when our family purchased the 4th vehicle from this dealership. The review is no longer viewable it seems. It was the worst experience we have ever had. I had referred 8 other people to this dealership to buy vehicles also. We are looking for a written letter of apology from the GM. I do not think it is appropriate for a business to try and hide or block a legitimate review that is from a family who has extensive experience buying vehicles here. Please unblock her review.

Caution: STAY AWAY from this dealership!! I'd prefer to vote negative stars, if that were an option! Auto Nation personnel screwed up the financing for my daughter's recent purchase of a Chrysler Pacifica. They didn't inform her of ther issue until a week AFTER she had taken delivery of the vehicle and then refused to resolve THEIR issue. The GM also refused to speak with her and, instead, had the vehicle picked up. Upon attempting to get her personal items from the vehicle, the repo guy assaulted her. Then, he drove off with the vehicle emergency breaks still engaged and blew both back tires. The saga is still unfolding as I write this review. Worst experience ever! After our household has purchased the vehicles in the past 16 months alone from this dealership - and sent several others their way, I can honestly say I'll never make another purchase from this dealership nor recommend them to anyone. Just stay away!

Brought my truck in to replace the tailgate and Mark went above and beyond in helping me out.

Man, this place just keeps getting worse and worse. After my horrible experience trying to get a safety recall done for over 2 years. TWO YEARS! Still "No parts." I took my Jeep in for a battery issue. They replaced with a new battery - offered me a "LIFETIME" warranty (of which I get to pay an additional $14.84 "Lifetime Administration Fee" no less) paid extra for the LIFETIME warranty. The battery goes dead. I call to lay claim to my LIFETIME warranty and get told that it will be a $180.00 plus fees and taxes DIAGNOSTIC FEE to check the battery. These criminals are unbelievably corrupt. They sell you a terrible battery for over $280, and it goes bad, and you have to pay them ANOTHER $180 just to check it. So much for LIFETIME. Lifetime of cheats and crooks, maybe. AVOID THIS PLACE LIKE THE DEVIL, because that is what they are.

They did an excellent job. I will definitely be back when I am ready for my new or used jeep or next Dodge Ram. Very happy with this dealership. The service department was very courteous and timely. Loved the ride to work. Not having to ask someone for a lift was perfect. Thank you.

I purchased a 2015 Jeep Wrangler from the used car sales. The purchase was smooth but then shortly after the Jeep had a leak. I took it in for service and they claimed they fixed the leak. The leak was worse. I took it back in for service for the leak and they claimed it was fixed again. It has gotten worse. The leak is so bad that there is 2" of water on the floor boards of my jeep each time it rains. I have taken in for the same issue 5 times and the top still leaks. They claimed that they contacted a chrysler engineer to look at the issue and still have not heard from them as to when he will be able to look at the Jeep. Each time it rains i have to pull the drain plugs to allow the 2" of water to drain out.

Warranty repair took longer than expected. Service writer did a good job of making it as hassle free as possible.

Bought several vehicles there and recently purchased a new Track Hawk. Erick and his group go above and beyond to make it at easy as possible to get the vehicle you want and need. Will be buying again from Erick Kluna.

We are 2 miles from another Dodge/Chrysler/Ram dealer but we drive the extra 15 miles for the excellent service we always get from Autonation.

Updated: I bought a used Chevrolet 1500 from AutoNation Chrysler Dodge Jeep RAM Spring in December of 2017 and to start things off, they had to come pick up the truck from me to redo the state inspection, so that they could properly file my registration paperwork. Then, roughly 8 weeks into ownership, the engine grenades. Upon calling the dealership, no one wanted to help me. It took multiple calls to AutoNation corporate, in order to get the local dealership to start the warranty claim. Now that they’ve had my truck for 7 weeks installing a “new or refurbished engine” I went in person to check on the truck and I’m told by the tech doing the work that they are replacing it with an engine from LKQ (a local junkyard). Where I'm at now is that I have to leave for a business trip in less than 12 hours, and all I’ve been told is I can’t take their loaner because it’s too far and they don’t know when my truck will be ready. Despite all my attempts and suggestions to resolve the issue, including buying a new truck from them and trading the broken one in, they are doing everything in their power to make this situation as painful as possible. Yesterday 4/23/18 I was contacted and was told that my truck was ready, I arrive and spoke to the service manager, we spoke about the work done and why they elected to use a junkyard engine, I had to pry to get information on the engine, the engine they installed was from an older truck with more miles than my truck had on it, in addition to that the top end of the wiring harness is all butchered up and exposed. Sounds like the lifters are tapping (known issue on these trucks, my old engine didn’t have the issue) the steering column is binding up on something, and there’s a new mysterious hole in my tailight. They took my loaner vehicle back, despite the fact that my truck hadn’t been properly repaired. I attempted to talk to the used car manager, I tried to tell him I had a significant down payment to get into a new truck. He didn’t give me the time of day, so I go ahead and take this truck on my business trip. I spoke to the GM who also didn’t want to talk to me until I mentioned what had happened with the used car manager. He tells me to come see him when I get back from my trip and he’ll do whatever it takes to get me in a new truck, awesome, or so it sounds. 200 miles away from home on my way back the lifters are tapping ferociously, limp it home and go see the GM the next day as planned. He offers to buy my truck back for an insulting amount considering how bad they had screwed it up, they show me new trucks and when we go talk price it’s nothing but sticker price (not whatever it takes to get me to buy a truck from them) as I’m walking away they come down $1,500, thanks but no thanks. At this point I’m tired of fighting these guys so I gave in and went to Gullo Ford and bought a 2018 F-150, and they made a better offer on my old truck than Autonation did. If in the market for new truck I’d highly recommend Gullo, they’ll actually take care of you. But whatever you do please DO NOT PURCHASE A VEHICLE FROM AUTONATION SPRING!

After dealing with multiple dealers, AutoNation was the most affordable. Sales and staff was easy to deal with.

WE went looking for a Jeep Wrangler. The website was informational and let us narrow down our selection to the one we thought we liked. We arrived to look at it and were met quickly by the best car salesman I"ve ever experienced, Homero D. After giving him the stock number, he got the keys and drove us on their extensive lot to find the vehicle. A test drive came, and we quickly decided this particular wrangler wasn't the one for us. We made arrangements to look on the web site to find another and me the next day. bringing our trade in along. Homero was again very knowledgeable and easily asnswered all the questions I had about the vehicles features. We decided to start the purchase process, and quickly reached a very good deal on both discount and trade in value. THe entire negotiation process and signing process took about 1 hour and 4 minutes. (I was timing it). We couldn't be happier with the salesman, the selection and the dealership.

The sales person Andrew was completely out of his comfort zone and had no knowledge of his company policies or cars in general. The only reason I am giving this dealership a 2 is because Whitney in internet sales and Kim in accounting deserve 5's. The sales department and finance department are 0's. I was sold junk and had to exercise my 5 day return option which was honored.

Excellent service, and great deal. I will most definitely be back to purchase other vehicles in the future.

Excellent all around. I will definitely return in the future.

Is there a less than one star? This is by far the worst car buying experience I have ever had. I went in to buy a Pacificia 2 days ago. I found the one I wanted but was upset that the back seats didn't lay flat like they were supposed to. Antonie found me one very close to the one I liked in Katy. I felt happy. We settled on the price and he was going to have this unit brought up to Spring. I returned this morning ready to pick up my vehicle.. It was filthy and had a huge deep scrape on passenger side rear. My experience told me the whole panel needs replaced. I declined the unit, but still wanted to work with them. I inquired about the original unit I looked at...Back seat hadn't even been looked at nevertheless fixed. But he said he would take it back to get fixed while I waited. Did I mention this vehicle was filthy too. While he was taking it over I went in to speak with a manager. He said he can't sale a broken vehicle. (no kidding!!!) I waited to see how they would work with me...laughable. They came down $500 for all of this. That's it. I proceeded to ask the manager what incintive I had to do business with them and he said "None I guess" I knew it was time for me to leave! They never offered to find another one. They never offered to order me a unit. They seemed disinterested in my happiness. They didn't want my money. I hope not all dealerships are as unhelpful as this one!

It was a fantastic experience from start to finish.

Went in to buy a car and my sales Person Mr. Cortez was very friendly and helpful, they were very nice in explaining details and very patient with decision making. Thank you so much.

All I see hear mostly are negative feed backs, I would be ashamed if I were you guys at AutoNation Chrysler Dodge asking for feed backs and getting this stuff. I have to say the same hear. Took my 04 ram in Saturday morning for a passenger airbag recall and was promised a call later in the day and never hear back from them. Monday comes around and I asked them why didn't I receive a call ! and they lied to my face and said they left me a message around 4pm. I have to say ! with todays technology that wasn't a very smart thing to say.

Salesman was great to deal with. I would have liked a bit more for my trade in but the price on the ecodiesel was so good that I didn’t even try haggling.

This makes my third truck from this dealership, I'm stuck on the Ram brand. Sooner or later problems will occur and service will be needed. The first time I dropped off my truck I had recorded on my phone the A/C malfunctioning to easily show the technician what the problem is. Guess what - the technician reported no problem found and returned my truck! I have video of the condition occurring - how can you tell me you could not find a problem? Very dissatisfied on how the service department handled the issue.

The buying process was very good and easy. The salesman was very determined to satisfy my expectations. There was never any high pressure and all my questions were answered promptly and in detail.Very satisfied.

Make sure you get the right service advisor the diesel service advisor is not professional at all extremely short in does not want to give you the time of day

Kenia was so nice and knowledgeable of the product I really enjoyed my buying experience.

Thanks so much for the great service! Erik Kluna was extremely detailed going over every feature on my Durango. He was extremely helpful when I had to complete my paperwork and made the buying experience so much better. I absolutely love the vehicle! Thanks for making it work out for me! Special thanks to Finance as my experience there was also great! Thanks Erik for following up with me after I left with my vehicle to make sure I had no questions and to make sure I was happy with the vehicle. Service like this goes a long way.

I had a good expereince with the Sales staff. Mr Chatman was great. The finance people were typical upsale ""car salesmen"... aka sleeze. Then 2 week after I buy the car for my daughter I get a txt message that I need to return the car due to some bs need of a SSN for my daughter. First, outside the credit check there is no need for an SSN, and second they had the number. The person, Will Clunn, was a complete ass on the phone. I will pay for this car on the 1st bill just to be rid of these troglodites. The only reason I gave a star at all was Mr. Chatman. He was a pleasure to work with. Ok, now I am done with these people. They called again with a financing issue that over miniscule issues (SSN). I have purchased through USAA financing in the past and will NEVER deviate from that again. Chrysler are a bunch of idiots. I am literally flying back to Conroe to just pay the balance on my daughter's car so I never have to deal from these "people" again. These people make working with the IRS or your proctologist seem enjoyable. I even called the GM based on their response below. Left a message. Still waiting for a call back. tick tock.

These guys didn’t latch one of my hood latches when they gave me my Jeep back from an oil change and I didn’t notice until I was on the feeder road. I pulled off and latched it back on after I saw my hood fluttering like crazy. I heard a new noise on my way home and so I popped the hood open and found that they didn’t even put my engine cover back in place! It was just sitting on top of my motor loosely! There are 4 sockets on the engine cover that all you do is press into the studs on the motor. Doesn’t even require a single tool and these guys couldn’t do that. I don’t know what kind of ameture mechanics they have, but they have definitely lost all of my business. Looks like I will be buying my Two door JL rubicon elsewhere when they come out.

Sales person was very helpful locating a car that was the color and model that we wanted. The whole process was completed in about an hour, including a test drive.

Everytime something goes wrong, they say "That's normal. We are not going to fix it AND you owe us money." If (and let me stress the word IF) a repair happens, a call from the warranty company is required along with about 10 hours of your time being wasted. To top it off, AutoNation adds a touch of spite by draining essential fluids in hopes to void your warranty. If you decide to use this facility for your maintenance needs after reading their reviews, you simply deserve what's coming. These people are as crooked as they come.

Mi auto nation dealer lo mejor un atencion hermosa me gusta siempre que voy y el sr mena mi vendedor muy profesional y amigable yo estoy muy contenta porque .e syudaron a obtener mi toyota sienna la quiero y la valoro mucho yo recomiendo 100% auto nation muchas gracias .gloria hilario

Still WAITING on services paid for during the time of my written contract and now that I've signed on the dotted lines Im not being serviced anymore. So DISAPPOINTING

Typical dealer b.s.

Our sales guy was great. He found the vehicle we were looking for and helped us get where we needed to purchase. The time it takes from start to finish could go a little quicker. The used car sales manager Todd was very personable. Wasn’t a fan of the finance guy we had. He was kind of rude and very impersonal. Our sales guy was nice enough to point out the pushed out dent in our door of the new vehicle and said they would fix it. We were on a time crunch since we were on vacation and we had to keep pushing them to get it done on time. I had to call several times to see when it would be ready. When we went to pick it up, they didn’t know where the keys were and the dent still needed some fixing. Overall this dealership fairs about the same as most larger dealerships. They do what they need to sell.

Our experience was VERY poor. Communication form our sales person Nathan Smith and the service department was so poor. We would be told we would be informed on several occasions only to wait and have to call and pull the information. We purchased the truck and it took 1 month to complete repairs - window leak was the delay. When we tried to reach Nathan Smith in first week after purchasing he texted us backs saying he was "Busy and with other customers" and never responded later, forcing us to go to the sales manager. The same happened in service and we had to work with Cara and were constantly told we would have it ready in 1-2 days and they would call us. Never did we receive a call back- we always had to call after promised to get updates. We purchased 4 cars in last 18 months and many more over past 30 years and this was by far the worst experience ever!

They are extremely hard to deal with..They do not talk to you and they never return phone calls. The people in accounting are the worse and very rude.I will not purchase from them mainly because of the way they do not respond to phone calls. It took me over a week to get something that I should have gotten in one day mainly because of the rude people in accounting.

By far WORST car buying experience ever in my life and that of my entire family. Very poor communication - we had to always follow up after promised made and not delivered. salesperson actually texted me a response he was too busy and with customer days after we purchased and were trying to get window leak fixed as promised when we purchased. It took one month over 6 trips back and forth at our efforts to get what was promised. The customer does not come first with this AutoNation branch!

I wouldnt even give these people 1 star! DO NOT TRUST THEM! My family has had sooo many problems when dealing with these people. The purchasing process is always nice and the sales people are aleays helpful and accomidating but the service department is absolutely ridiculous! My family has purchased 3 cars from auto nation, all with the extended warrenty and everything like that. One time i went there to get my oil changes and came back to get my car to my suprise had a bill of 400$ becuase they claimed they had to put a new battery in it. Which i had just got the car not too long ago from them and never had battery issues before. Then not even a few months later the battery that i had no choice in buying that was supposed to be a lifetime battery with auto nation dies oh my goodness i was so frustrated. Now my daughters car had a problem with the alternater. She went to auto zone and they did a FREE diagnostics run on her car and was told its the alternater so she goes up to autonation to get it fixed becuse her car is under warrenty. They treated her like garbage she is a 18 year old young lady and is always polite so didnt know how to react other then to cry when they told her shed have to pay full price because she doesnt have full warrenty coverage. She calls me crying and stranded with her car dead there with no way to pay this assinign price. Its my name on the car and i keep all important documents very prganized so i quickly found her car contract agreement which disclosed she had full and amazing coverage for an alternator. She leaves the car there a few days to be fixed and gets a call that its not the alternator and that its the battery whoopty tah and that its 400 for the battery because its not coverd. So now she back to feeling helpess and so i step in and say no we will just take the car back if you cant fix what we came here for. They take litterlly an hour to pull her car around and i was told its becuase the battery in her keys were dead which again not true she has never had an issue with her key fob and hasnt even had the car 1 year. Anyways i am pointed in the direction of the cashiers counter tho i was reasured that since they didnt do anything that i wouldnt be charged for the visit and that the cashier has the keys. I get to the counter and they say i owe 200$ for a diagnostics test to say the battery is dead which i had never asked to be run. I asked for the alternater to be fixed period. They wont let me take the car untill i pay for the unwanted insainly expensive diagnostics test. I get a jar of vasiline because these people are srewing me yet again and then they tell me the car is so dead that i have no choice but to buy a battery from them in order to leave. I said oh heck no i will just jump it. These people habe a way of killing batteries and charges you for breathing. After argueing with Aaron the service person "helping" me for no joke about 45 minutes i decided i would buy a battery from elsewhere and bring in there to be dropped in since they were trying to charge me 400 dollars for a battery. I went to sams club and got a name brand new battery with warrenty for less than 150$. When getting home i review the reciept for the diagnostics and found out i was not only charged for diagnostics but aslo for "miscilaneous" charges. I called the manager and after arguening and explaing over the phone was reimbursed half of what i paid. I AM SO DONE WITH THIS COMPANY! THE WARRENTY YOU PAY FOR IS NEVER HONORED AND YOU WILL ALWAYS BE CHARGED FOR EVERYTHING YOU DIDNT ASK FOR!

I had a very good experience with Nathan the diesel service adviser. He went out of his way to make my recall issues resolved quickly and seamlessly. I highly recommend Nathan and Appreicate his excellent customer service.

Worst experience ever. I had to wait an hour for a shuttle because they did not put me on the list. They said the recall service would take most of the day and they called at noon that is was done. My schedule was messed up. When I picked it up, the person that checked me in did not know that technician had placed an order for tire locks and said they were installed which they weren't. They do not communicate well with each other. The shuttle driver drove so inconsistently that I ended up with nausea.😳

Warranty work. Had an appointment at 8am and called for update at 4pm, found out that they did not have a tech. assigned to my work order for a simple fog light bulb. Poor communication

Great service! Easy drop off and quick pick up. They wash the car and vacuum too!

quick service and were very polite and courteous the entire time. I use them every time because the wait is never long and their waiting area has everything you need, including TV's, free coffee and water bottles.

Renee R. is very helpful each time I go in for service or repairs on my vehicle. I been requesting him each time I go to dealership since I bought my car several years back. He is very helpful and always friendly, he seems to enjoy his work and that makes customer service extremely pleasant. (I went in for regular maintenance, oil change & tire rotation)

If I could rate a 0 I would. These where the most ridiculous sales people I have ever dealt with. Didn't know what the hell they where doing. Seemed to not care about being building a relationship with a new customer even though they weren't buying a 30k car. Round and round with these people. And don't believe when they say free delivery from another one of there locations that's a even worse to try and get it to there dealership. Just horrible all around. And the sad thing my family has been buying vehicle's there for a long time and there companies trucks too. Never again will I deal with them

Was not satisfied with the work that was done on my tires. All but one Hub Cap was put on wrong squishing the tire tube for air. Did not notice it till I was washing my van.

Wow!!! We drove from Louisiana to get a car and OMW the service we received from you guys was so awesome!!! Will be back to to get our truck soon!!!

Service here is quick.....actually had an appointment for 10 am...and my truck got in at 10 am....big improvement from all the other guys (dealerships)I've dealt with

Hands down the worst experience ever! I bought a 2017 Dodge Ram from here. It’s been in and out of the shop more than on the road almost. The truck has been in their service department for almost 2 months after an electrical fire. They did the investigation and decided to take liability and wanted to fix the truck and give it back to me... I’m still fighting a buy back and can’t get the dealership or Chrysler to return phone calls. The service manager is a joke. She is unprofessional and rude. This truck has under 11,000 thousand miles with no modifications what so ever. DO NOT BUY FROM HERE!!! The is more to my story but I’m in a legal battle so I will leave it here..

Jason Shayan was the sales person I worked with and did an outstanding job in showing me a various options that fit my vision of the vehicle I wanted purchase for my daughter's 16th birthday. He was patient and not the stereo typical pushy salesman. I laid out my parameters and time frame and worked within those guidelines. He never was discouraged when I would show up a couple of times test driving various vehicles and talking on the phone about various options without ne buying a vehicle immediately. Most would have probably would be discouraged, but for his patience and providing the customer service is the main reason I really wanted to buy a vehicle from AutonNation. Others wasn't as patient and so I was determined that we could find the vehicle and a deal that worked for all of us. And we did.

Worst customer service I have had at a dealership! We (my husband and I) walked around the dealership for 30 min interested in driving and purchasing a jeep. We saw and walked by 4 sales men who literally ignored us as they had their eyes glued to their phones! Plus another 3 sitting on the bench and 1 standing out front! Not even a "hi" from them. We smiled at 2 and still they didn't bother to say anything! We left after walking both the preowned and new lots. We will not spend our hard earned money at a dealership that doesn't want our business! I hope what was on their phones was more important than a new customer ready to buy! What has customer service come to? Put your damn phones away and at least look like you you're working!!!

i purchased a low mileage good condition jeep several persons asked where i got the new jeep and i told them it was a 2015!

I just had the nicest car buying experience! Mr. Hubert Steen is a fantastic sales associate! He went out of his way to get me into the right car for the right price. He’s earned my trust.

The service was excellent. Mr. Salinas was leaving for the day when we came by, but he took out the time to help us. He handed me the card & I emailed him the next day. He responded very quickly. We bought the vehicle within the next 2 days. I definitely recommend AutoNation.

I am in the middle of a service situation right now and the service here is truly terrible. I am trying to be nice, but without stating all the details of the problem, I am seriously getting the runaround. I finally hung up after being on hold forever and called "the" service manager directly. He assures me that he is now going to investigate what is going on, so we'll see. When we first bought this vehicle, we were every impressed by the sales department, but every time we've had to use the serivce department, it has been a problem. The two vehicles that we've purchased since this one we went to another dealershiip. It's unfortunate that the service department can drive away sales, but you want to know you have a service dept. that is functional when you spend a lot of money on a car. Hoping for the best.....

We have bought multiple cars from Autonation in Spring, New and Used. Every experience has always been the best. We will never go anywhere else, we learned our lesson the hard way on that.

The staff are hella condescending and 3 hours plus if you don’t want the featured oil. � if I didn’t have to go here for the warranty forever I wouldn’t. Walmart is $30 cheaper and just as good for an oil change. On top of they don’t talk down to you when they try to sell you stuff.

I was sold a brand new 2018 Dodge Charger less than 24 hours after purchasing the car my radio went out! not acceptable I am told I need a new radio and than can take weeks to come in no Loner car I have to ride in the car with no radio what an inconvenience. Customer Service yes friendly but how do you stand behind that ( character ) again this is unacceptable and I am looking into returning the vehicle. If you do decided buy a car from here make sure everything is up to par my experience has been high and low with Auto Nation from my sales rep to service!

I bought two vehicles here in Feb 2013 and had some service done along the way. This week I traded those two in on two more. I appreciate the low pressure sales tactics I have encountered on both visits. This week a young man named Homero helped us, he was new but very attentive and very kind to my wife and I. Hopefully his management takes good care of this young man as he learns what I consider a tough job. We will be back.

Bought a 2014 Chrysler 300s back in January certified pre-owned I had to pay extra for a second key and a front license plate holder that set me back $300 with no reimbursement. The brakes were faulty needed new rotors and pants despite being certified pre-owned after arguing with them for an hour I had to pay $200 deductible this is my fourth car I bought if this dealership in the last 10 years I have no clue why I go back there car dealers will never change I don't care what anybody says

This is absolutely the worst place. They are all liars. They were responsible for my sisters hood flying up while driving and causing her to wreck with her 7 month old baby in the car!! They promised to fix everything and help her get her dream car. They never followed through! Had her vehicle there for a month m, when she called daily for updates she was told they were re painting and the whole 9 yards. Low and behold they did nothing to the car!! At all!

These people are careless and rude. They almost killed my daughter and grandson after doing an appraisal and failing to close the hood properly. They kept her vehicle for weeks to "repair" it after the hood flew up, busting her windshield, but it looks terrible. It's not fixed. The manager is rude and unprofessional and claims they are not at fault for the accident. Funny... why would you offer to repair and keep someone's vehicle if you are not liable?! Try again, dumbass. Don't waste your money here or risk your life with such careless people. As for AutoNation, don't bother posting some crappy apology asking us to contact the GM locally because we all know calls aren't returned... corporate number is what I want. See "repaired" pics in comments...

Never buy from these people! They didn't latch my hood on my truck after doing my appraisal and are at fault for my accident. Told us they were going to fix it. After having it for over two weeks, they said it is not their problem and they will not fix it! They will soon learn what the inside of a court room looks like. �

Had a bad battery. They were very quick and friendly in the handling of me and the replacement of the battery. No problems at all.

Horrible service. Could not give me a loaner vehicle while they serviced my vehicle due to a recall on the model. Took them an hour to tell me I was stranded at the dealership. Company not only inconvenienced me by not properly constructing my vehicle but couldn't even compensate me for their own fault. Would not recommend doing business here.

Really, not even a 1. I don't care if I'm not buying the car that day. If your salespeople can't even overcome the objection of "No, I'm not buying the car today", and counter with "Come back another day to test drive as we are really super busy" (hint, hint....they weren't. I saw 6 people just sitting on benches, or on their phone) then what makes you think they will ever be able to sell a car. If I don't buy today, I may buy at a later date. Well, not neither happened. Guarantee I won't be buying from y'all ever. Get your used car salespeople training by Grant Cardone.They couldn't even sell me a pen to sign my name.

I ran into an issue at a low cost service company and your service department and Evagelos was an incredible help. Thank you for his dedication and for empowering him to provide great customer service

Very helpful & friendly service. Answered all my questions.

Worst experience, took it in for a dash light out, it ended up taking 48 days to get fixed, didn't help my service person when on vacation and didn't give my case to anyone else, I had to take matters on my own, a lot of miss communication, and wasted time.

Took my jeep in for routine service. The entire staff were very courteous and the repairs were done properly

Appointments are pointless. I had an 8:30a appointment, my jeep wasn’t seen until 9:40a and I would have never known unless I spoke up and asked. No customer service skills.

The no-haggle offer is great. We were able to shop online and find out if it was a good price.

Second time buyer. First time everything went great. This time I'm not a satisfied customer. Worst customer communication after purchase ever! Purchased my vehicle a Wednesday afternoon came bavkbthwybsame time because we noticed something wrong with bumper by headlight. We were told oh yeah bring it in the am and we will have squared up, something that can be fix right away. Never got a call to inform us what had to be done or how long.. I called that Same day I dropped it off and the sales guy (javier victorica) told me oh it should be done by (friday) ill drop it off where you're at an stuff. Well friday came along and still no call. Called that day was told to get in contact with the guy in service and still no call back.. to all of this WHY do I have to call and get any I formation aboit what's going on with my new vehicle.. I thought purchsing a vehicle should be a joyful time not a headache!! And I have not been able to drive my new vehicle till maybe Monday 2/12/18 they said it "SHOULD" be ready???

Service advisor Mark B. Called with updates on repair progress everyday. Car was cleaned and in good repaired condition when picked up. Excellent service.

Everything was amazing! Definitely my best car buying experience!

Terrible experience My car has been in and out for service since November. I have been called numerous times to tell me my car is ready for pick up only to get down there and to find out that another problem has surfaced. Most everything being fixed is under the extended warranty, but I have to pay the $100 deductible each time. I am very disappointed in the lack of communication about the progress of my car. My car has been there, this time, since January 23rd.

Terrible experience My car has been in and out for service since November. I have been called numerous times to tell me my car is ready for pick up only to get down there and to find out that another problem has surfaced. I am very disappointed in the lack of communication that I receive about the progress of my car.

Recalls, rotate tires, Oil change. ALL went well with the exception of being charged $22+dollars for changing the $44.00 air filter during the oil change which routinely includes checking the air filter anyway. Sooo they already had removed it....dudh.

Recently ordered 2018 heavy duty ram. They did an exceptional job. From the time of the purchase order till the time of delivery including adding the accessories. Financing was quick and easy and the trade in value of my old truck was fair. Big shout out to my sales rep Mario for keeping me well informed and taking care of all the details!

Worst customer service ever! Had an appointment to drop my vehicle off and the specific person was on a lunch break. Someone followed me to give me a ride home so I couldn't just wait. Many people walked by and nobody asked if they could help, the only response I got was Coby is at lunch. I finally stopped a guy and asked if I can just leave my keys and leave since they have all my information afterall I do have an appointment. Well the entire next day Coby called asking what they are supposed to be doing with my car since there was confusion at drop off. The only confusion is why someone would take a lunch break if nobody else in the whole building could help someone you have an appointment with and why do you not read the appointment to see what is supposed to be done and why wait until the next day to call and ask any questions. We will never return here for anything and will spread the word to others how poor they treat people.

I set an appointment a week ago to check my 2012 Ram because the motor will shut off unexpectedly while coming to a stop and a factory recall. I arrived before my scheduled time @7am. I was then told that it would be a couple of days before they had time to check out my vehicle. They also mentioned that this is hard to diagnose because the check engine light was not on. The dealership sold me a warranty that will not issue a rental unless a diagnosis is performed. If they cannot find the problem, they will still charge me $99.00. This is horrible. I recommend avoiding this service department at all cost.

Please beware before you purchase a vehicle at this location!! My husband was sold a 2017 Chrysler 300 and in 2 months had the transmission hose melt or dissolve from being located too close to the radiator. He was told that this car was from a single owner and that the car had bumper 2 bumper warranty. After contacting Chrysler and them not wanting to pay for the repairs we found out that this car was in a wreck! My husband was shown a carfax report before he purchased this vehicle... Please do you due diligence and double check what shady dealers tell you. In 2 months time they wouldnt even cover the labor of the repair and it cost him $1200!!!

paid $100 for the service tech to not find the problem. the service desk never got back with me to resolve the problem. ended up going to o'rielys. they found the problem just by the free computer diagnostics

Everyone was very friendly and so helpful. Diego & Joe were very straight forward with me, I appreciate all their help. Even now when I go for oil changes everyone is still nice and friendly. The dealership is clean and very family friendly. My son sits in their children area for an hour with no complaints.

They got my hopes up High just to let me down

Worse than Walmart/Jiffy Lube Level service. First service for our Wrangler here and what a first impression. Won't be back. Took 4 hours to get an oil change and tire rotation. Was not offered to rotate in full size spare. Service Advisor was very unprofessional. When picked up, there were oily fingerprints all over the Jeep's hood, door and steering wheel.

The service department is a rip off! They put parts on my transmission and then told me my transmission was out and needed replaced and charged me $400. I have extended warranty and they tell me that the warranty isn’t paying enough to do it and it’s going to cost 2,000 dollars. I called the warranty company and they told me all the information and gave a website to prove that auto nations service department lied to me. I would never recommend them to anyone.

Worse than Walmart/Jiffy Lube Level service. First service for our Wrangler here and what a first impression. Won't be back. Took 4 hours to get an oil change and tire rotation. Was not offered to rotate in full size spare. Service Advisor was very unprofessional. When picked up, there were oily fingerprints all over the Jeep's hood, door and steering wheel.

They put a part on my transmission and then told me that it was bad and I needed a new transmission and charged me four hundred dollars for a part put on a bad transmission and I had taken it there because it was bad.

Great overall experience with the purchase of this truck! Being from out of town, the salesman promptly answered my questions concerning the truck and my trade-in via emails and phone calls prior to me making the 2 hour drive to see the vehicle. Very efficient for an out of town purchase! My expectations were met less one item ... The car came with only

I looked on Dodge Dealer sites,night before,the next morning a salesman called,I told him what we were looking for,he sent us 8 trucks to choose from,We picked ours out,I told him have our paperwork ready when we got there to sign,it was,We got what we wanted for our trade,and great price on new truck,We are definitely purchasing our next vehicle from here!

Auto nation spring tx. made some mistakes when registering my purchase in FL; the copy of my dr. lic., did not print well. I haven't heard about corrections. L

Took my 2015 Dodge ram Monday because it had a clunking sound when the steering wheel was turned, they found a loose nut on the drag link, they called and said I had to purchase a front end alignment, to tighten the loose nut, mind you the truck is still under warranty, I told them to tighten the nut and I would get the front end alignment checked they refused, to tighten the nut, then they tried to charge me for the rental car, needless to say I refused to pay their bull shit charges, took the truck to good Year tires. They tightened the bolt and checked alignment, wish was good, it cost me twenty bucks, auto nation sucks , was going to buy a new truck, but never from these ripoff artists,

I asked for the inspection of my car, while changing oil (par my policy). Inspectors marked low power steering fluid, but did not tell us, or offer to put any in. This vehicle is 2 yrs & 8 months old with less than 30,000 miles.

Called on a recall, was told to bring it in....that they had the part. Took it in, I was told the part was on backorder. Service department sure needs improvement. Had trouble there on previous service trip.

Had a good experience til it came time for warranty and service. Turns out they do not want you there for that. Message received.

Good experience working with Jason. I recommend him as a sales agent.

I was there a couple days ago, for service and I was looking for a new vehicle, I talk with Jose Herrera, they don’t have the car that day, he calls me today in the morning that the car was ready, he told me to come to check the car. I arrive, I call him, and don’t answer the phone. Then I send a text and he reply to me that HE WAS ON BRAKE, and I like WHAT?? I do everything to come, I guess my money doesn’t work him, I found an other guy who tries to help, but he couldn’t find the car. They just waste my time! Now I’m going to other dealer to see what they have.

Easy dealing no high pressure and friendly workers.

Buyer / Owner beware: The staff at this place in Spring do not care about your problem. My Jeep was lost for over an hour yesterday and it took getting a manager to motivate someone to find it. I originally tried to get two recalls fixed and was told is was a 5 hour job. Come to find out, they didn't have the parts and had to be ordered. Had I known they didn't have the parts, I would have came back. Instead, my Jeep sat there for 2 days before I was told anything. I feel good though, another customer was told it would cost $5,000 to fix their car that was damaged from bad gas. Are you kidding, how stupid do you think people really are.

I purchased a 2018 RAM2500 Power Wagon, and had purchased a tri-fold torneau cover and side-step to be installed at AutoNation Spring, TX. Side-step was installed in 7 hours the next day. However, torneau cover kit was damaged, and I returned the following day for install. It took 6 hours to install the torneau cover, and I found out after making the drive home to Arlington, TX, that the key would not turn the lever to open the cover. I was then told by Sales guy to take my new truck to any Dodge dealer to have the cover (Mopar warantee part) damage inspected. I took it to Freedom Dodge in Dallas, TX. They can't work on the cover nor claim warranty, because the cover is not listed in my purchase invoice. I received an invoice from your finance (Derby) with only the total amount financed, without any breakdown showing that the Torneau Cover and Side-step as accessories purchased. I am now stuck with a brand new 2018 RAM2500 Torneau Cover which I paid approx $750 (not sure the actual amount because it is not listed), with no way of opening/closing with the key. This is the worst service experience I have with any car dealer.

I purchased a new 2015 challenger r/t plus from AutoNation. The salesmen were polite and responsive and buying the car was a pretty good experience taking less than 3 hours. As of now my 2015 Challenger has been in the shop of AutoNation 4 separate times for the same issues, oil leaking out of my engine often causing large amounts of smoke to billow out of my hood! My car currently has 9960 miles on it. I have never had anyone work on my car other than the AutoNation personnel. Yet again today I have a check engine light on in my car and will have to take it into the shop for the 5th time for what seems like the same issue as the last 4 visits. I really like my challenger when it works. I don’t like driving down the freeway in fear that my car will burst into flames! I do really regret buying from AutoNation!

Brought in our 2014 patriot. Light went out again. Need inspection. I have bumper to bumper warranty. Of course many things not covered. No explanation. I have 20 free oil changes. Second time in a row they wanted to charge me. I received a phone call survey and I expressed my displeasure and they said management would call me back. Never happened . Spring Creek Dodge Jeep. Same place we bought it. Maybe you will contact us now?? Remains to be seen.

great overall turn around just wish i could get my wheel lock key back so i dont have to go buy another. called up to service department next day was told i would be called back and yet to be called 3 weeks later. have appoint for 90k schedule in feb but wont be attending if this isnt corrected other then that i was happy with everything.

Service department is something to be desired, go there ready to fight, give you a list of stuff"wrong with you vehicle" that may or not be true.

Just purchased a new Dodge Ram 1500 and Mario Quezada was very professional and knowledgeable from start to finish. I highly recommend if your looking for a vehicle to give them a call 👍

I received an offer on my truck and sold it to Autonation in Spring on December 6th. We got the 10 day payoff and made a deal. However, Autonation still has not paid off the loan and is now 5 days past the 25 day payoff period under Texas law. I have called several times and I've yet to receive a resolution, while the truck I am still legally liable for is posted for sale on their website. At this point this is theft. Do not deal with these crooks.

I received an offer on my truck and sold it to Autonation in Spring on December 6th. We got the 10 day payoff and made a deal. However, Autonation still has not paid off the loan and is now 4 days past the 25 day payoff period under Texas law. I have called and I've yet to receive a resolution, while the truck I am still legally liable for is posted for sale on their website. If this is not resolved soon it will be reported as theft. Do not deal with these crooks.

Nine hours total between my first and only two service visits. Service was performed improperly both times. Decided to take it back second time rather than fix it myself like first visit. Also refused to fix warranty issues both times. With a piece of trim. Can only imagine when I have real problems. Purchased band new from same dealer with platinum extended warranty.

Was really disappointed with my sales person. They told me they could work my deal, no problem. They pulled my credit and submitted to 7 creditors. They never looked at the credit report. Then blamed me for them not reading it. I have pretty good credit. Feel really let down.

Still waiting. On my 3rd hr to change wiper switch.

They recommend unnecessary maintenance as part of the scheduled maintenance when it is not. Be careful when you go in for service.

This place is a joke they are liars don't sell your cars here or buy cars they are jokers DO NOT SELL CARS OR BUY CARS FROM THIS PLACE! 3-5 days turns into a whole month never going to this place again ! Horrible!

I brought my truck in for a simple oil change and inspection the maintenance guys completed the required maintenance in a reasonable amount of time. What I was not happy about was it took over 15 minutes for me to get my truck released to me from when it was brought out front. Also the plastic and paper mat was left for me to cleanup

Someone hit my car yesterday. I reached out to Dodge in Spring. I got Kevin in service he stated I could bring the car in I did just that he got me in an out. I really would appreciate it he showed excellent service.

Horrible experience in all three (3) occasions I dropped my Jeep Wrangler off for service. First two (2) attempts were do to an alignment issue that I ended up getting fixed at my regular mechanics because they couldn't figure out why the vehicle was veering to the right. No communication then. No alignment paperwork provided to show me that they even did the work. Worst experience was on that was just recently, I dropped my Jeep Wrangler off on NOV 30, due to an axle seal that was discovered to be leaking. Told me it would be two (2) days to fix it. No call until close of business telling me "I had an axle seal leak", which tells me they didn't even look at it for two days! On the third day, still no phone call or communication with the dealership. I call them late afternoon, and they mentioned they ordered a part that day but cannot confirm completeion. Now I am on DAY FIVE and I still don't have my Jeep, still no communication from the dealer. The purchasing experience from this dealership has been completely saturated by the horrible service department. BUYER BEWARE

Prefer Going Elsewhere, Never Know What's going on With your Car

We had a great experience purchasing our new vehicle at Autonation.

Fantastic Customer Service for David Prince and the manager involved. This was by far the best car buying experience ever! My wife and I would highly recommend you see David Prince and tell him you know Vince Leija for the friends and family discount. Financing was a NO PRESSURE event. Awesome price! They even looked for ways to help us save money.

Excellent. No hassle no issues. Enjoyable experience. Will recommend going back and inform a friend to buy from here.

Purchase of new 60k truck was not bad. Transmission gone at 28,000 miles service department would not offer loaner, would not return calls. Only customer service rep was an on line messenger system....and even she was rude and cut off my conversation when asked about loaner. Have had bad experiences before with their service dept being unresponsive, but this episode with lack of support for their own product beats all. The worst representation of a dodge product ever!

This place's service is a joke, don't go if you're trying to get anything fixed, can't comment on the buying process though. Went in with complete warranty coverage on EVERYTHING (engine, powertrain, tires, windows, paint, body) along with extended warranty (that didn't need to get used because I'm still within standard warranty). They charged me $99 for diagnostics on a check engine light. Told me it was $1050 to fix the active grille shutters that were causing the check engine ligjt. I fixed it with no parts in one afternoon because a rock dislodged one of the shutters and I had to put it all back in place... And the part number they gave me referenced the active grille shutter assembly which is less then $250 on mopar's official website. $800 in labor?!?! They also said they checked all my tires and their paperwork reported all were at 33 PSI even though I commented that my back left had a slow leak and I dropped it off at 25 PSI. Picked it up at 10 PSI and the tire blew out the next day while I was on the highway.

Bought a preowned Tacoma. Sales staff was friendly and helpful. Enoch was great to work with. Had our financing done with them and got great service from Damian Martin.

Service personnel did not seem to be well informed, and were not very friendly.

I took my vehicle in a couple months ago for an oil change and was told it would take about 30 minutes because they weren't busy. After 2 hours of waiting I finally went to find someone to update me about what was taking so long. After taking forever to locate my paperwork and car I was finally able to leave. I thought I'd give them a second chance and I took my other vehicle for an oil change yesterday. I was quoted 1 1/2 hours because they were busy. After nearly 3 hours of waiting I had to find someone to help me again the same as last time. They don't communicate properly. If something is wrong with the vehicle then you're on your own to figure it out because the service department desk won't tell you. My recommendation is to READ your paperwork to figure anything out. Don't rely on the desk to communicate with you.

Chris and everyone involved in helping me find and make this purchase were amazing...I love my suv!!! Best deal i have ever made and am completely grateful for everyones kindness and help...Great experience!!!

They play games with you once you are interested in a particular vehicle. My first visit I found one I like and the price was higher than advertised. They told me they we moving the vehicle that moment to another dealer ship. If I wanted it I had to sign now. Well I watched that particular vehicle for about 4 weeks now and it is still on their lot. I inquired about that particular vehicle through another salesperson. They said I could get it for the internet price. Well This morning they now tell me I can't since it has a $10,000 lift kit on it (which it does not). I don't think that they should play games with consumers.

Just tried to buy a car from them was going to pay cash and they said they caouldnt budge on the price at was no negotiating it was pay what we say or leave so i left worst experience ive ever had at a dealership

I am giving this dealership a 2 out of 5 stars and was considering just a 1 due to numerous problems with their service department. The only reason the dealership would receive a 2 is that the sales department was top notch. I purchased a 2017 Chrysler Pacifica a month ago and it was a great experience albeit a longer process than I am accustomed to, but my wife was extremely happy with her new car. That is where the positives end. Two days after purchase I received a call that the Pacifica had a 2 recalls open on it.(Not the dealerships issue). I wasn't thrilled, but understood these things happen. I made an appointment for two weeks later to have the recalls fixed and the appointment was booked rather easily over the phone for Fast forward to November 10th when I had a day off I arrive at the service line and wait. When I finally spoke to a service tech, (20 minutes, not too bad, but I had an appointment) I was informed, "oh we don't have the part for that" and "there's only one recall." I was livid as this was something that should have been communicated and rectified on their end prior to my making the appointment. I drove home and immediately called the service department. The assistant manager was helpful and got me an appointment for the week of Thanksgiving, which brings me to the last issue. When I arrived today the tech was nice enough, but informed me that the recall was on a middle seat which I had removed. I understand that they cannot do a fix on a missing seat, but that is besides the point. The communication on the end of AutoNation Dodge Jeep Ram Spring service department is atrocious. I will not be back and will go to another dealership to get the recall fixed. Also, despite them only being right around the corner from my house I'd rather drive a further distance to receive a better experience where all departments communicate with one another and above all, with the customer to ensure the best experience. Finally, this is my first negative review of any firm, but I believe the situation was that bad and customers must be aware that your time may not be as valued as you would expect.

I took my vehicle into the service department in October of 2017. It was having severe electrical issues. The first week, I heard from the department twice. The FOUR weeks after that I only heard from them if my husband went in or called to check. I was NOT upset that my car had a complicated issue or that it took time to fix. I was very upset about the lack of communication by the service department. When I tried to call the service manager, she would NOT return my call. I tried to call the GM, he did not return my call. I was then left no choice but to open a case up with Jeep. My car was then fixed with 48 hours and returned to me. When I picked up my car, they could not located the paperwork, so we waited. Still, no one came out to say anything to us. Very poor customer service. It doesn't take a lot to come out of hiding and say, we were so sorry it took so long, it was such a complicated case, we hope it's working now, blah, blah, blah, would have made quite an impression. Now, I am left with a bitter taste in my mouth.

Not a very good start, financing terms was not meet as agreed. Your financing team had to come back and make adjustments. The body and paint on this truck has many flaws. Your group has agreed to fix flaw. I will bring the truck in on Monday the 20th of this month to start on repair. I normally don’t Participate In these serveys , but felt a need to reply. I hope to see if you guys will follow thru on your part. Also have to drive almost 100 mile to get to you dealership, I hope to get reimbursed for gas! Thank you

Not too happy with the vehicle, 2018 grand cherokee overland, 2 weeks 600 miles the stereo turned off and wouldn’t turn on, 2 hrs later after leaving the truck parked, the stereo turned on, Also the passenger seat is wrinkled � not too happy with jeep... Can’t return it, won’t fix it, regret buying this brand..

I took my vehicle into the service department in October of 2017. It was having severe electrical issues. The first week, I heard from the department twice. The FOUR weeks after that I only heard from them if my husband went in or called to check. I was NOT upset that my car had a complicated issue or that it took time to fix. I was very upset about the lack of communication by the service department. When I tried to call the service manager, she would NOT return my call. I tried to call the GM, he did not return my call. I was then left no choice but to open a case up with Jeep. My car was then fixed with 48 hours and returned to me. When I picked up my car, they could not located the paperwork, so we waited. Still, no one came out to say anything to us. Very poor customer service. It doesn't take a lot to come out of hiding and say, we were so sorry it took so long, it was such a complicated case, we hope it's working now, blah, blah, blah, would have made quite an impression. Now, I am left with a bitter taste in my mouth.

Oil change appointment was on time and no attempt was made to sell any further maintenances than were not requested

Great service. All around experience was great. Great employees, personable, experienced, polite, friendly. They have been our dealership through at least 5 vehicles and we were very satisfied through the years. Our next vehicle will come from Spring AutoNation.

Sales staff was prompt and courteous and very helpful during the sales process.

Excellent and seamless process. Excellent customer service; prompt and efficient. Submitted online application before 8am in the morning; I arrived at dealership by 1 pm; Hubert Steen (sales assoc) and Maurice Pinkney (financial services mgr) processed information; deal complete and drove off lot in 2018 by 3 pm. I highly recommend this dealership.

I'm updating my review now 18 months later. We have bought a second vehicle from this dealer. Salesman was great. We purchased a brand new Jeep GC. We have had the GC in for an oil leak now twice to which the second time they kept the vehicle for nearly 2 weeks and replaced the cylinder head to correct a manufacturing defect. Guess what IT STILL LEAKS!!!! I've had great experiences with this dealer up until this point with service not being able to correct this oil leak issue on a BRAND NEW VEHICLE! Was pretty decent overall. Got more for the trade than other dealers offered but felt mislead by salesman after getting to the finance office and being told I was $60/mo over my MAX payment with $6000 down, when I was told by the salesman I would be below that max payment with $1000 down. Ended up having to purchase a cheaper truck in order to get my payment where I wanted it. All the information had been provided and a credit app so I'm not sure why this wasn't all worked out before I arrived like I asked it to be. Ended up getting the truck I wanted and the payment I wanted which is why I'm giving 3 stars instead of 2. Just not the much nicer truck they started out with that I was giving the impression I was going to be able to get.

It was a quick and fast recall resolve problem for my car, fast shutter home service also

We purchased a vehicle to have apportion plates on it. They charged tax despite being told tax should not be charged on an apportioned vehicle. They submitted the contract charging tax despite having us sign a new contract removing the tax. They claimed it was taken care of. Now a month later it still has not been resolved. I'm being charged interest on money that should've never been financed. They submitted the registration paperwork showing we were NOT charged tax also. This business is very shady and I believe they are committing fraud. I would never buy from them!

Always a joke when I go to service Dept here......

Had the car for two days and never call us. They didnt even look at the car. They just had excuses and then they lose are car.. no one knew where it was.. this place is runned my clowns.

They do not honor warranties. They do not repair your vehicle. As for you, "costumer rep," don't give me "direct numbers" that are not direct. I know the number to your front desk and I'm not interested in being forwarded and put on hold.

My experience in the sales department was good my experience in the finance department was terrible. Numbers where changed from what was originally discussed and I felt very uncomfortable almost didn't buy the car

Nice salesman. Good prices, but typical shenanigans when it comes to the trade in. Offered me 4.5k under wholesale. Found a wholesaler online that beat their offer, they come back with a lessor match claiming the tax saving make the difference. Really? So what. You pay the taxes then. Sick of damn games. Oh and they held my keys hostage until I finally said “just give me my keys”

Found the perfect car for our family, Dodge Grand Caravan. Great service from our sales man from Anthony in Spring TX.

I called ahead of time inquiring on a Ram 2500, spoke to Erik Kluna about the truck and decided to purchase it. He had the truck detailed and ready to go when I arrived and we had all the paperwork completed and keys in had in 45 minutes.

I researched the vehicle I wanted online. I placed a reserve on the vehicle and when I arrived at the dealership for my appointment, they had sold the vehicle.

If I could give zero stars for my latest trip to this dealer, I would. I called to set up a 10 am appointment to have my Jeep serviced and listed exactly what I needed: Oil Change, State Inspection, recalibration of the speedometer due to bigger tires and a resetting (lowering) of the tire pressure sensor setting since the factory setting is to high at 35 psi. When I get the appointment reminder, it said the 10 am time is really to meet with a service adviser not the really the time that the vehicle would go it for service. Strike one - at this point I would have cancelled if I didn't need the two recals that only a dealer can do. When I arrived for my appt, I was told it would take several hours and that they don't make any changes to factory parameters or do recals if the vehicle wasn't stock. The only mods to my vehicle were larger tires on Jeep rims. Strike two. My next question was "why didn't you tell me this when I called" strike three, no answer. At this point, I cancelled my appointment, left the dealership and went to the local Firestone service center to have the service done. The kicker is, this is a 2014 with 7,300 miles and I was planning to look at the 2018's and possibly trade it in. Now, forget it. This is my 8th and probably last Jeep.

I came to the dealership to have them fix my drive side headlight. I called at 6:00pm before hand to see if I could come and have it fixed. When I got there the guy act like it was a problem that I came in. Looked at my headlight and said he couldn’t fix. Didn’t give me the option to leave my car. I asked about a rental and said no we don’t do that. So I will not be returning to this dealership again.

So yesterday I go in for a simple oil change at 9 am, it took about 20 min to even get noticed I was there. After almost two hours and my 2 year old ready to leave, I go outside and my truck is all done, not knowing how long it was sitting there, I go in to pay and I had to wait for the employees to finish taking a cigarette break to pay.

Sales guy was very nice and knowledgeable. The process did not take long.

Airbag Recall - NO PARTS October 20, 2017 Received "URGENT AIRBAG RECALL" from US Depot Transportation for my Dodge Sprinter. Called 800 number, they connected with this dealer and confirmed THEY HAVE PARTS. Made appointment week ago, got 2 confirming emails. Traveled over 25 miles each way with my wife following me as they advised repair of recall would take all day. Left vehicle. Called to check status after 7 hours and Service Advisor, Daisy, said "sorry" they did not have parts for driver's side. Asked to talk with Service Manager. She said they did not have parts and could not locate them in Houston. Called James Hagen, General Manager, and left word. No Call Back. I am a 78 year old senior. About to pick up uncompleted repair vehicle. Total 100 miles traveled due to with "URGENT, LIFE THREATENING RECALL" without repair. I will report to NHTSA US Dept of Transportation. They never should have accepted reservation for service without verifying they have parts in stock and misrepresented they did to the US government and to me. Traveling over 500 miles next week. If, God Forbid, there is a crash and I am injured or killed by defective airbag, my estate will be holding them liable.

Terrible dealership. Worst service department! Warranty is worthless.

Received "URGENT AIRBAG RECALL" from US Depot Transportation for my Dodge Sprinter. Called 800 number, they connected with this dealer and confirmed THEY HAVE PARTS. Made appointment week ago, got 2 confirming emails. Traveled over 25 miles each way with my wife following me as they advised repair of recall would take all day. Left vehicle. Called to check status after 7 hours and Service Advisor, Daisy, said "sorry" they did not have parts for driver's side. Asked to talk with Service Manager. She said they did not have parts and could not locate them in Houston. Called James Hagen, General Manager, and left word. No Call Back. I am a 78 year old senior. About to pick up uncompleted repair vehicle. Total 100 miles traveled due to with "URGENT, LIFE THREATENING RECALL" without repair. I will report to NHTSA US Dept of Transportation. They never should have accepted reservation for service without verifying they have parts in stock and misrepresented they did to the US government and to me. Traveling over 500 miles next week. If, God Forbid, there is a crash and I am injured or killed by defective airbag, my estate will be holding them liable.

Let's start off with how your salesman put us in a car to test drive with the gas light on and gave us his card "just in case", and how the same salesman said how they rather you finance the car than pay cash for it, and how my husband had to basically demand the salesman go ask a question for us to the manager because he just wouldn't do it. Oh and then it gets even better because they asked for all my insurance info before we left which they received (we didn't finance) and 2 weeks later they TEXT my husband threatening to report the vehicle STOLEN if we didn't provide proof of insurance. Again we didn't finance the vehicle and this info was already given before we drove off the lot. So today I call asking about my license plates where the receptionist says with an attitude "they have been here since the 12th but your voicemail was full"...ummm yeah my voicemail is not full and never has been. I will NEVER go back here again.

Vehicle selection was easy with all of the available options on trucks that were on the lot. The financial part of the deal was relatively quick - the pricing and rebates were real good. It was frustrating that they were so busy that I had to wait over an hour for the truck to be cleaned and washed, but it was worth the wait.

I purchased a vehicle from Auto Nation Spring Chrysler Dogde.. A 2013 Chevrolet Silverado and it was pre owned of course. But I have been having problems and all the salesman can say is we don't give refunds..I am not asking for a refund just to have the truck fix.. and its under warranty. We all know that warranty is power train hmmm. But my brakes are clicking when I turn...my battery drop dead on me at 8pm and the back brakes which were hidden with chrome hubcaps are very rusty. I am asking what would y'all do in this situation. Plus I put over 5000 down to get low payments but what good is that if I have to fix it up..IJA...sales Anthony the only Anthony was very helpful to get me in the vehicle as usual but now he is being a regular BS SALESMAN..but Colin M. Was very nice and he tries to helpful but he is new so...... Any suggestion.. Helpful?

My wife and I bought a 2014 Jeep Wrangler from this dealer. Set appointment, but salesperson was not available. Got connected another sales associate who helped us find the car we wanted. We were given a lot of promises that were unfulfilled when purchasing the car, but we are still working to get things finished.

Homer was awesome and the finance guy was very helpful.

Dealership prices and online prices aren?t the same. They call me at 3:55pm and said my truck would be ready at 4:45pm but it was ready till 6:00pm. I didn?t receive my car wash either .

I absolutely detest purchasing a new vehicle. Well, that mindset has changed thanks to AutoNation in Spring. David Prince...I can not say enough good about this man. Finance...in and out quickly. All around everyone was friendly, helpful and LISTEN to the customers! I will definitely be returning to purchase another vehicle in the near future.

The salesman was very rude when requesting my total loss documents.

Really disappointed in this place. Low ball your trade in and their prices are set in stone. No thanks!

The fine folks at Spring AutoNation conducted an excellent job in replacing the passenger side airbag on my 2008 Dodge Charger SRT SuperBee that was a recall item. Checked my vehicle in at 11AM and my car was ready for pickup that afternoon at approx. 4:30PM.

5-7 days to look at a warranty issue and then they would decide if it was covered. No examination just were busy take it some place else if you don't want to wait. We bought the jeep here this is not what i would call customer service and not the way to make buy here again

I went to purchase my 2017 jeep at this location ely rivera he is really a good sales man.When it was time to go to financial to sign people be aware of what you sign jerry Delgado we add extra stuff on your contract to get more commission.I then you confront him and he we lie to you saying he is helping you out. And pn top of that he send text message. On my personal phone insulting me and not being professional.He was adding 6 yrs of oil change which he said it was free but when i saw the contract they were charging me 945.00.We lost everything with the hurricane and i believe mr delgado being a manager would had better standers and be more professional we as american work hard for our money.I still have messages and emails that he send me when i ask what was added in my contract he said just gap insurance but never told me what the 945.00 was for.very disapointed at what empoloyes autonation has

Not a good experience all the way around. Bought a service plan and

Service took a few hours longer than projected. The wait was OK. The Shuttle van was quick and driver was good natured and pleasant to deal with. Service coordinator was kind and personable.

DO NOT GO THERE FOR A CAR! I have never had this many problems with a car dealership and this was my 3rd car (past tense) Me and my fiance went to Autonation to get a car for transportation to and from work and school. I already priced it out that the 2012 Chevy Crude online was $8,000 and fianced with a 3.2% interest, which I was guaranteed online, and my $2,600 down payment I should have been left with a car financed for around $12,000 Max. Wrongggggggggg. My salesperson was Mr. Oscar and he told me and my fiance they would fiance my car with a 7.2% interest rate and then proceeded to ask for more down payment of $3000. I was highly upset but decided to go along because I really needed a car. The cruze wasn't ready after signing the paperwork so they let us drive off in another car for the day and we would return for our car the next day. The Chevy Cruze wasn't ready for pickup until 3 days later. They never once called us and let us know what was going on with the car. The one time we did call about the car Mr. Oscar brushed us off the phone and said they would call when it's ready. We pick the car up and drive it home. The 2nd day I was telling my fiance I think the car is leaking oil. We went outside and noticed a huge oil puddle running out from the car. We touched the puddle and knew it was oil. On top of the car pulling to the right and constant jerking when accelerating. (I was previously driving a 2001 Nissan frontier truck and as old as my truck was it never once leaked oil like this.) So we called Mr. Oscar and told him we wanted to return the car due to the unsafe conditions. He told us to bring the car in. They then proceeded to explain that because it was past 5 days and that supposedly went above the 250 miles limit for our full money back guaranteed. The only options they were giving us were to fix the car or get refinanced into another car. We had to call the Bank the car was fianced through to see what other options we had. It was then we decided to cut our loses and get a cash car off the lot so that we could get out the auto contract. Now two months later the car is still showing up on our credit even though we signed a null void contract and were told our contract was terminated. WHATEVER YOU DO DON'T GO TO THIS PLACE. I promise you it would be better for you to go to a real dealership than to deal with this headache.

I took my vehicle in last year because I was having problems with my throttle control, they replaced the brake peddle switch which seemed to have fixes the issue. I then took it back in July for issues with my A.C. they replaced a pressure switch which did not fix the problem. Last month I tool it back in because the problem with my A.C. got A lot worse, also my Trac light kept coming on. They called me the nxt day saying it was fixed, all they did was a hard reboot. I drove it off the lot and my A.C. stopped working, I took it back. Come to find out that Kevin Hendrix never put the a.c. problem on the ticket to be repaired. Well they had my truck a few days and I ended up calling them to find out what the status was, they said they couldn't get the a.c. to act up so they can't fix it. I told them to keep it longer and drive it more. The next day they called and said the technician got it to act up and said it was th a.c. control head which I already replaced. They replaced the control head and supposedly drove it and ended calling me saying it was fixed. I went to pick it up and drove it 6 miles and my Trac light came on. The next day my a.c. completely stopped working. Long story short I ended up tracing the wires myself and found a bad ground in my a.c. circuit and a cut in the wire going to my brake peddle switch. I fixed the issue myself. I've given autonation a bad review, Kristina ramp saw the review and emailed me asking me to contact her, I called her and she never answered, I asked when a good time to call was, she told me she would be there all day the next day. I called her 2 days straight after that and she never answered. Autonation customer service sucks and they don't care about anything the customer says. I wish I could get my deductibles and that's plural back for the work they did that did not fix the issues.

Great experience and would recommend this dealership

Is there any way to speak to a general manager directly? Been calling for two days and no answer. Any phone number or email?

I didn't buy my Durango at AutoNation but I have all the service on my car done there. I have never had a bad experience. Yesterday, I went for an oil change and found out that the maintenance contract had expired. So, the gentleman who helped me was very nice and gave me a good price on the oil change and even rotated my tires. I always have a good experience at AutoNation.

We went last Friday and besides being there for 5 & 1/2 hours it was a good experience. I expected to be there for a long time though especially because of Harvey and all the people needing cars. Our sales guy, Eric K. was great. He was friendly, knowledgeable and not too pushy. Even when he walked away to give us time to talk or do something else, we were able to text him and get him right away. Our finance guy, Damien was great too. He was also friendly, knowledgeable and not too pushy. He was patient with me when I was struggling to make the decision so that was nice. :) We had a good experience thanks to those 2! If you are looking to buy a car, AutoNation is a great place to do it and be sure to ask for Eric Kluna.

Run from this place. They put cars online at good prices but never have then when you go there the same day. Also the price will go up $5,000 for all vehicles. I have also reported them to the attorney general. For a person that purchases 2-5 vehicles annually there is a lot better places that will treat you fair out there. Car max is a better alternate.

Drove an hour and a half to see a few vehicles here after making an appointment online to view. Upon arrival at my designated time, conveniently for them, none of the vehicles could even be found on the lot even though my appointment guarantees my hold on the vehicle for 72 hours.thanks Autonation for wasting my precious time

My salesman Mario Quezada is a great help when shopping for new or used vehicles. We have been to him four times now and each visit was a great pleasure to do business with him, the entire staff was extremely friendly and attentive. I recommend anyone that is looking to make a purchase to visit Mario Quezada over at Autonation Chrysler Dodge Jeep Ram in Spring.

Best price around. Great care from our salesman, Ben, and our finance officer, Damien.

Don’t call them on the phone even if you had buy 4 cars from them because they will be rude and tell you not to call . So I’m taking my business somewhere else.

Great experience and wide variety of used cars, Salesman (Chris) was very patient and not pushing,

They don't deserve any stars! After taking my vehicle to the dealership to have an oil change service performed ALL of the oil has leaked out! The car can no longer be driven since it has no oil in it. When I asked to speak to their service manager their response was "she is stuck in traffic" and when I asked that she give me a call back they said "we will try". The dealership has yet to call me back so that this issue can be resolved.

To say that I am furious about the services performed on my car on September 15, 2017 is an understatement. This is not the first or the second time that I visit the AutoNation Chrysler Dodge Jeep Ram Spring location and I am unsatisfied with the service. On Friday, September 15th I visited the AutoNation dealership located on 21027 Interstate 45, Spring, TX 77388 to have my oil change service performed. Upon leaving the dealership I was oblivious to the fact that my vehicle was leaking oil. I can assure you that nothing that I could have possibly done caused this to happen. Again, I was unaware that my vehicle was leaking oil after the oil change was performed until this morning, September 17th when I noticed the trails of oil on my driveway. The vehicle has now leaked out ALL of the oil and I can no longer turn on or move the vehicle in fear that it will ruin the motor. Whether any damages have already been caused by this situation is unknown, but what I do know is that I expect the vehicle to be inspected (by a different dealership) in its entirety to assure me that there are no damages. It is troubling to know that one of AutoNation?s dealership will allow their customer to leave with their vehicle in that condition. When I attempted to call the dealership to speak to the service manager she was "stuck in traffic" and when I asked for a call back they said "we will try". I am simply outraged that I cannot get in contact with anybody and that I am now out of a vehicle!

Sales people judging us hurricane victims by our appearance. We are in Houston and our home was flooded with over 4' of water during the hurricane a couple weeks ago, we lost everything including our 2 cars. Since we've bought 4 cars in the past on the dealership Autonation located in Spring, Tx we decided to stop by yesterday and look at their vehicles. I parked our rental car right in front of their main door where we saw about 12 sales people (outside) just chating and waiting on customers, they didn't put any attention to us so we decided to start walking around looking at the vehicles in the parking lot. When we finally saw something my wife liked we decided to look for a sales person, walked towards the main entrance and again even tough they were next to the entrance nobody approached us so we walked in to the lobby/front desk, as we were looking around trying to find someone to help us a very nice sales person who was coming from inside the offices introduced himself and asked us if we had been help, long short story we ended up buying him 2 new cars because we really needed them, if it weren't because of him we had walked out and go somewhere else. Those "sales people" standing by the door didn't approached us and judge us because of the way we looked, as I mentioned we have lost everything and we were wearing some of the few clothes we were able to keep after the flooding (sandals, short and tshirt) besdides the fact my wife and I are Hispanics... We feel very disappointed at these people and hoping the Jeep family could give them better training and teach them a lesson not to judge people by their appearance... we don't know if we are ever coming back to this place because this kind of actions made us think our loyalty to them doesn't matter and we probably should take our business somewhere else. Thank you, Gustavo and Hilda Velazquez

Sales people judging hurricane victims by our appearance. We are in Houston and our home was flooded with over 4' of water during the hurricane a couple weeks ago, we lost everything including our 2 cars. Since we've bought 4 cars in the past on the dealership Autonation located in Spring, Tx we decided to stop by yesterday and look at their vehicles. I parked our rental car right in front of their main door where we saw about 12 sales people (outside) just chating and waiting on customers, they didn't put any attention to us so we decided to start walking around looking at the vehicles in the parking lot. When we finally saw something my wife liked we decided to look for a sales person, walked towards the main entrance and again even tough they were next to the entrance nobody approached us so we walked in to the lobby/front desk, as we were looking around trying to find someone to help us a very nice sales person who was coming from inside the offices introduced himself and asked us if we had been help, long short story we ended up buying him 2 new cars because we really needed them, if it weren't because of him we had walked out and go somewhere else. Those "sales people" standing by the door didn't approached us and judge us because of the way we looked, as I mentioned we have lost everything and we were wearing some of the few clothes we were able to keep after the flooding (sandals, short and tshirt) besdides the fact my wife and I are Hispanics... We feel very disappointed at these people and hoping the Jeep family could give them better training and teach them a lesson not to judge people by their appearance... we don't know if we are ever coming back to this place because this kind of actions made us think our loyalty to them doesn't matter and we probably should take our business somewhere else. Thank you, Gustavo and Hilda Velazquez

We are in Houston and our home was flooded with over 4' of water during the hurricane a couple weeks ago, we lost everything including our 2 cars. Since we've bought 4 cars in the past on the dealership Autonation located in Spring, Tx we decided to stop by yesterday and look at their vehicles. I parked our rental car right in front of their main door where we saw about 12 sales people (outside) just chating and waiting on customers, they didn't put any attention to us so we decided to start walking around looking at the vehicles in the parking lot. When we finally saw something my wife liked we decided to look for a sales person, walked towards the main entrance and again even tough they were next to the entrance nobody approached us so we walked in to the lobby/front desk, as we were looking around trying to find someone to help us a very nice sales person who was coming from inside the offices introduced himself and asked us if we had been help, long short story we ended up buying him 2 new cars because we really needed them, if it weren't because of him we had walked out and go somewhere else. Those "sales people" standing by the door didn't approached us and judge us because of the way we looked, as I mentioned we have lost everything and we were wearing some of the few clothes we were able to keep after the flooding (sandals, short and tshirt) besdides the fact my wife and I are Hispanics... We feel very disappointed at these people and hoping the Jeep family could give them better training and teach them a lesson not to judge people by their appearance... we don't know if we are ever coming back to this place because this kind of actions made us think our loyalty to them doesn't matter and we probably should take our business somewhere else. Thank you, Gustavo and Hilda Velazquez

I would not recommend this dealership to anyone for anything. Customer service is non-existent here. They sold us a the sales man was terrible and managers did not care. Apparently they sell eno ugh cars they are not worried about individual customers. The finance guy treated us like garbage because we used out credit union. Our salesman abandoned us for 3 hours after we signed the paperwork and we waited from 8 until after 11 to get our car from prep. They did not prep the jeep in fact they did not even put the antenna on it. To add insult to injury the credit union found they charged us 400.00 for tint and nitrogen that they did not do. Then we get a call 3 days later stating the jeep was never inspected and we have to bring it back. Given that we live over an hour away this was an inconvenience to say the least. The salesman really did not care and the sales manager just said sorry. I asked to talk to gm and never received a call back. I made appt at 8 on Saturday to bring it in and let them fix their mistake. When I arrived at 8 the manager was not in and I was directed to the 2 plus hour line for service. I wish I had paid extra and just purchased from our local dealer. At some point service out ways price. I will be contacting Jeep, the BBB, the state attorney general and posting online where I can.

Good experience. Larry (Salesman) was very easy to work with and was prompt in answering questions.

I called the dealership after receiving a recall notice. They got me in within 2 days. I dropped it off in the morning before work, and picked it up after work. I was pleasantly suprised at the level of service I received. They even found something else that needed attention, and called for my approval before completion. I would recommend this dealership to complete your needs! Thank you!

They had the exact truck we were looking for, at the exact price they advertised. We drove for two hours to make this purchase because dealers in our area wanted $2000.00 more for the same vehicle. They have our business going forward. One recommendation, be patient. This dealer has such great deals, they are super busy.

They take forever when you do bring them business, rack up fees and charges to where it makes it either super expensive or impossible to get the work you want done, and through the whole process you are treated as if you are an inconvenience and they try to get you out of there as soon as they can whether you have been helped or not. DO NOT GO THERE!

There service department is horrible...ESPECIALLY Rob Pennington. He is totally unprofessional, rude, does not follow-up on things he says he will, doesn't return phone calls AND when you corner him for answers he acts like he has no idea who you are or what your talking about. I had an appt on 8/10/17 at 7 am. I dropped my car off on 8/9/17 at 3:00 pm FOR A COMPUTER UPDATE!!!! At approx. 2:30 pm (on 8/10) I called to get an update (note: the person who received my car said Rob would call me to give me an estimate time it will be done...HE NEVER DID!) When I called Rob was at lunch at I left a message. HE NEVER CALLED ME BACK!). I called again 2 hours later he finally answered the call, put me on hold for 20 minutes! Never came back so I called again...he wouldn't take my call he told the lady who answered the phone to tell me it was ready. I asked her to transfer me (and she did). He answered the phone and acted like he had never talked to me before. He is a POOR example for your company!!!!

Very easy. Price was listed, very little negotiation needed but did work with me more.

I was pleased with the customer service Jordan provided and will recomend family and friends.

Service was great, Appointment was scheduled at a convient time. Shuttle was very courteous

I understand that Hurricane Harvey devastated a lot of people but my customer service was horrible, the salesman was way too aggressive, and if I didn't absolutely need a car immediately I would have bought from somewhere else. Management tell your employees to think before they speak and use specific verbiage that's less directive and more suggestive..(Sales 101)

Bought a tahoe, within 60 miles codes started going off. Took it to AutoZone and over 15 codes registered! They had unplugged the battery to clear the computer to sell it. Also told me no cracks on dash, but it actually had huge cracks that were covered by b.s. stick on. They replaced the mirrors with miss matching side mirrors. Took it back and got a refund. While we were there they showed us a suburban, which drivers handle broke off when he opened the door. BEWARE! They buy crappy vehicles at auctions and sell without fixing them correctly.

There service department is the worse ever .they had my dodge challenger 3 months and when I picked it up still not fixed right .they hire very green service writers that don't know anything about automobiles they service

I was very well taken care of by the Autonation on I-45 in Spring, Texas. Thank you!

As a U.S. Army Captain, I opted to utilize the USAA car buying service, which teams up with TrueCar to help you find the best deals available. I was directed to a AutoNation which had a 2017 BMW 330i with only 4k miles. Essentially I was getting a new car at a used car price, and the TrueCar evaluation indicated that the vehicle was priced about $10k below its retail value. After expressing interest in the vehicle, I was promptly contacted by Larry Chatman who is a true professional. He made the purchase process incredibly easy with no haggling and no pressure sales techniques. I test drove the vehicle, immediately fell in love, and drove the vehicle off the lot about an hour later. I highly recommend purchasing from AutoNation, and highly recommend contacting Larry Chatman about your next vehicle purchase.

Things went great, Jose did a great job getting us taken care of when we could have purchased from another dealer.

First of all I love the Mopar/SRT brand. I had just recently gone to this AutoNation and I had to ask for a sales person to see if the 2018 Widebody Hellcat was at this store, because I saw 2 of them on the dealers website, but they had no pictures yet so I thought to go to the dealer to see them in person. The only reason that I got my 2015 Challenger SXT was because of the Hellcat that came out that year. I have loved the beautiful of a Hellcat ever since, now the Demon is another store, but what I really am here for is that my answer was never answered about if the Widebody was at the store. When I did tell David Prince that I wanted to see one and hopefully get one he asked me how much I made and asked me about my credit I know my credit would not be that good but he turned me down when he told me to not waist his time if I wasn't going to buy the car to come back when I was ready I love this brand and would love to keep buying but if Sales people act like this then I'll be okay somewhere else. Brother hood of Dodge

Service was decent but whoever test drove my truck, went trough some mud puddles and decided not to wash it afterward.

Changed oil but not filter. Could have been easily rectified just owning up to the mistake but instead made up a convoluted lie about filters being stamped "factory installed" despite none of the new trucks on the lot having stamp and Chrysler corporate stating it is false. Committed fraud by charging for services that weren't rendered.

Seems as though they went out of their way to make us wait. Experienced was so bad I considered leaving the dealership after 2 hours without getting the work done. The lady that helped us was plenty nice I should add.

Jeep is in for the same problem 2nd time in 2 months, warrenty work, get the car back. Down the road a piece I notice from the review the technician hasn't even put the interior of my car back together. I return and my question is to the Service Valet so you don't even check the technicians work, that'd be a big fat no. Also nasty dirty hand marks all over the head liner .

My experience with any AutoNation dealership has been positive, but the experience buying my Jeep in Spring was the best I've had. No hassle, pressure or chaos as I've experienced elsewhere over my years. Jason delivered exactly what I was looking for and had me out of there in a few hours. Great place to do business.

I scheduled an appointment for Saturday at 7:00 am. I arrived promptly and left my vehicle. After several hours, I called to check the status of my vehicle, just to find out that it had been ready. It would have been great if I had been informed when the work was completed versus me having to call. Once I arrived I located the rep to pick up my vehicle. He took my keys to an attendant to bring out my vehicle. I waited a few minutes, then notice my vehicle was already out front but my keys were with the attendant. I stepped back into the office to inform the rep that my truck is out front. He says I know and I tried to tell the attendant before he went to the back. The rep never moved from his seat to request my keys back. I just had to continue to wait as the attendant continued to look for my vehicle. This was ridiculous and a waste of my time.

Always have good experience when I get my oil changed. Employees are very courteous.

Absolutely awful service. Came in for an 8 am appt for a basic oil change and am just leaving - four hours and half my Saturday? Goodbye and never again!

Jason at Auto Nation was very nice with handling business. He did not pressure me into purchasing a vehicle. I was very pleased with the services I received.

Very bad experience with this dealer

Special thanks to Demontrond Dodge in Conroe who managed to resurrect the electrical panel in my car after the Uconnect software update rendered it useless and SEVEN customer service reps bounced me back and forth between each other for two days and ended up telling me "dunno, sorry". The Demontrond service department told me to come right on by, fixed it and didn't even charge me. You just made a customer for life. PS: Autonation Dodge in Spring (who rudely turned me away) you suck. I won't be back.

Update: I still haven't been able to change that one star because they have lied to me. My sales rep informed me that if I were to buy my vehicle with them, he would throw in the installation of the highest legal tint in texas (which is 25% tint on the front windows and any % on the back windows in Texas) he told me to call him so he could make an appointment... well that didn't happen. Tried to call him, didn't answer. I left a voicemail about it and then tried to call again just in case, it rang three times and went to voicemail... hmmmm, that's strange, looks like someone rejected the call. That was about three weeks ago and I have not heard back since... I have never been through something like this anywhere else. I am really regretting doing business with them. Ugh! HORRIBLE! HORRIBLE! HORRIBLE! STAY AWAY! I made the mistake of doing business with them. They are terrible! Came to get my car detailed. I was told it would be 30 minutes, but that 30 turned to 2 hours, the worst part is that when my car was done being detailed, no one bothered to let me know and just left my keys in their office. I was sitting not even 5ft from the office. On top of all of that, I get to my car and I see that the detail workers broke my rosary that meant so dear to me! I am definitely not happy with their service! To top it all off, I was really late to work! I cannot express how upset I am!

We took our 2014 Jeep Cherokee Latitude to have recall work done AND to have it inspected. When my fiancée went to pick it up, they couldn't find the keys. We were called the day before and told it was ready, but when he picked it up, he found out that it had not been inspected. He did not have time to wait around for that to be done as he had other commitments and had to wait a while before the keys were located. The problem he ran into later that day was that the Jeep could not be inspected because they had reset everything (disconnected the battery?), so it would not pass inspection until it had been driven for a while. It seems that communication and documentation is a real issue.

Not the greatest service.

I'm giving them one star because of the after sale handling of my previous lease I had no issues with the sales department oil changes are a little slow but my issue stems from them not paying the transition fee on my old car. I ask if everything would be taken care of by the dealership was told yes a month after I took delivery on the new car they still hadn't paid the finial few lease payments now four months after getting my new car they hadn't taken care of the $395 transition fee when I told them they wanted me to find out how much was owed I had to call Chrysler to take care of the fee. My suggestion to anyone who deals with them is add this to your contact if they don't pay the charges they agreed to pay they will pay you double for your trouble

I just purchased a used vehicle for my daughter and was dreading going to a dealership...I was wrong. The guys at Spring Dodge/AutoNation were great. No pressure, very helpful, and found a perfect vehicle for her first car at another AutoNation location and drove us there to test drive then brought it back to the dealership. The process was fast and easy. Mark Salinas and Todd Lux are real pros.

All I needed was my battery replaced and it took over 6 hours. I understand that they have other cars and people to deal with, but when I asked how long it would take I was told 1 hr. I dropped my car off at 11:30. By 2:00 I still had not heard anything from them so I decided to call and check on the status of my vehicle. The ladies who answered the phone were very nice but were unable to help me. Apparently they only person that could answer my questions was my advisor Rob. He happened to be helping someone else at the time so they told me that they would give him a message and have him call me back. So I waited another hour and half still no response. I called back again, this time he was on lunch... they will have him call me back. Another hour goes by I call again. They finally got me over to Rob who says I think I just walked past your car with the hood up, I'll call you back with a price when I find out. I told him my car is under warranty that's why I brought it to them and I would like him to ask how much longer he said ok I'll go ask them and then hung up on me. I waited 15 more mins thinking he was going to call me back and let me know, he does not so I called them again. I explained how rude and unhelpful he has been and finally someone else tells me my car is done. So I left to go get my car and finally Rob calls me back to tell me my car will be ready in 30 mins. I asked him what was done to it he said a battery change. Then I asked so it took over 6 hours to change a battery? He said well we also washed it and aired up the tires. When I got there my car was still not ready. When they brought it out to me the car was not washed and air was not put in the tires. Worst customer service ever.

30+ hours of hell, dealing with these people. Brought it in because my AC was blowing hot air, but their "technician" claims he didn't notice it. Had to constantly hunt down the service workers just to get a status update. 28 hours after dropping it off, I go to pick it up only to find that it was still blowing hot air. Had to show the "technician" myself that it was in fact blowing hot air. His only response was, "Oh". Now I'm sitting here waiting for their incompetence to run out so I can get my damn car fixed. 0 stars.

Great sales team. Very straight forward and answered all questions and financing options. I didn't buy a vehicle because I owed more on my trade than it was worth. They adviced me to wait another year and pay it down before getting into a lot of negative equity. Will be back when it's time to buy.

Jeep Renegade's engine started smoking and rattling on a Friday afternoon and we had the car towed to AutoNation Jeep for warranty repair. This place does a terrible job giving status updates to their customers, even though they say they will. Example, Tech: I will call you tomorrow with a status update. Two days later you end up calling to see what's up. Part needed was on back order and would take a week. A week later I called for status and was told that the part no longer had an ETA. Through these reviews I got the Manager's number and she was very helpful in getting things escalated. In the end it took 2 weeks to repair. My daughter ended up picking up the car, because I was out of the country at that time. Upon return I noticed a nice ding on the vehicle that wasn't there before. Of course, this being days later I have no way to prove it was caused by the techs of AutoNation, but I have never seen a ding like that, and I never open the hood of the car. I normally don't write reviews, but this was a terrible experience overall.

WORST SERVICE DEPARTMENT - DRAG YOUR CAR ELSEWHERE IF YOU HAVE TO. We have HAD to bring our car in - our NEW car at that - to this place three times now. THREE TIMES now dealing with the service department has been a NIGHTMARE. EVERY single time we go in with one problem, we come home and now we have a DIFFERENT issue. I have had cars that were 10 years old that I NEVER had to get repairs done for. I have this brand new car for less than 2 years and have to bring it in 3 times?! What's up? I HATE THIS PLACE. I sent a very detailed e-mail to Calvin Miller and he NEVER responded. NEVER. Not one time. In it were instructions given to us about our loaner car concerning our daughter's health issues. Critical health issues. Not even an e-mail back to let me know that due to our extenuating circumstances, he would take care of everything and we would not have to track people down to make sure these things were taken care of. My husband JUST called me to let me know that there was NO loaner car for us and too bad for us. I had to forward the voice mail from another employee guaranteeing us a loaner car (who I called two days ago just to be sure everything was taken care of since Mr. Miller is apparently too busy to do so himself - you know, like doing his job instead of me doing it for him). So now we get to wait until So-and-So speaks with Whats-His-Face and has Whoever approve everything EVEN THOUGH I ALREADY TOOK CARE OF THIS TWO DAYS AGO AND THIS SHOULD HAVE BEEN A NON-ISSUE. I hate this place. Like seriously, I will avoid that side of the freeway to not have to ever look at this place again. We will NOT EVER come back here. EVER. To be completely honest though, there were two people we spoke with who did everything they could this last time to help us. It wasn't enough after the disappointment we have had with this department overall. Their names were Christina Ramp and Mikayla Barber (no idea if I spelled the names correctly). With the exception of those two people, everyone else in that department needs to be sent to a firing squad - literally.

Made the mistake of buying A used jeep here 2 yrs. ago. Paid way too much. (my mistake) After I washed it I noticed "Con job" they had done covering up blemishes all over with cheap watercolor paint it seems. Check engine light came on a week later so we will assume they knew about that issue as well. Called parts dept. for parts I needed to fix the lemon they just sold me, was quoted a $38 price. Walked in a few days later and was told it was $50 now. I walked out. Went to another jeep dealer in Tomball and guess what, the same part was $38. AutoNation Jeep Dodge seems to be the typical dealership that deceives and overcharges and under-delivers. Buyer BEWARE.

Worst service department around. Just drive to Tomball dealer and be treated better. Or go to this one where they try and up sell you on items covered under warranty and refuse to work with you to correct a issue they fully admit to causing

So today is bring in your trade regardless of age and condition...if you have a CarMax appraisal we will beat it...per the radio ad..just had them appraise and it's $1k lower than CarMax... Don't waste your time here!!!!

Eric was very honest, helpful, and he went out of his way to explain the process, options and car.

Excellent Sale and Financial services. I was in and out of this Dealer ship quickly they had everything ready for me no hassle. Great JOB!!!!

The salesman we had was very kind and helpful. Me and my family are very glad we bought are jeep at this AutoNation dealership. I would definitely recommend this dealership to my friends.

0 stars was not an option. 2.5 hours for an oil change and tire rotation. Get down the street and my tire pressure warning is system going off. Well the fronts run 60psi and the back tires run 80psi. They did not adjust the tire pressures after rotating. So there I am in my new truck with less than 10k miles fresh from the service dept. in the had station parking lot filling my back tires and taking the stems out of the front to release pressure. Not to mention their refusal to warranty my ugly ass trim with broken clips. Complete failure. I'm in the process of proving they did not put synthetic back into my truck neither.

It went well; for a recall on passenger air bag. Mark Barrett told me it would take 3 hours and it was exactly that.

After dealing with an individual here I will most definitely not be coming back to do business with anyone. Bought a preowned vehicle with some minor details and was promised these would be fixed. 2 weeks later salesman is telling me they will not be fixing one of the issues. Which was promised it would get fixed and they did not keep there word. Buyers beware of this dealer. Maybe I just got the one salesman who does not care. But I will not be going back to deal with these guys.

The mechanics there do not seem very knowledgeable. I had to return to them five different times with the same problem that they just could not figure out. You take a Dodge vehicle to a Dodge dealership you expect some one to have a clue. They did not. They wanted me to keep throwing money at a problem that they were not sure if it would fix it or not, their words. After five different visits over a six month period the last visit seemed like they were tired of seeing me and they just didn't care. As if I were lying. Finally took my car to another shop that was able to diagnose the problem and fix it. Again, Dodge vehicle Dodge dealship and no one cares .

Very poor service !#!#%/#

It took 5 days to just get 1 key cut and programmed. The ladies that helped me were very nice, but all other communication was ridiculous! Here is how the week went: 1) Monday : waited over an hour before guy told me they were out of keys and that they would have them the next day. 2) Tuesday: called to check to see if keys were in and I was told it had to be special ordered (which I would have done if told Monday). Gentleman said I had to come in and prepay so I could show proof of ownership. When I come in to order/pay I was told it could have been done over the phone. ��� 3) Wednesday : came in to have key done and after 1 and a half hours I was told it was cut incorrectly and had to be re-cut...... which of course cannot be done so another had to be ordered. 4) Thursday: called to see if key was in and to see what the best time would be to come in. Well.... key did not come in! �� 5) Friday : finally able to come in and get key cut and programmed. Took a little while, but was glad to finally get it over with!!!

I have brought two vehicles in for different reasons to this dealership for service. I have also purchased a vehicle from this dealership. I will never be back again. Although I can say that the process of purchasing a vehicle (used, no less) was a somewhat pleasant one, every time I have had to bring a vehicle in for service, it's been a nightmare. The first time, we did recalls and they tried to get me to put a window chip repair on my insurance, even getting it approved through insurance before mentioning it to me. Then, they told me the vehicle would be done that afternoon, and at 5 pm it was not complete and we had to wait without a vehicle for the next day to get it. The most recent time I brought my truck in for an oil change. I went through the process of scheduling an appointment for 10 am and after sitting for two hours and noticing other people getting around a 30 minute turn around I went and inquired only to find out that my truck had never even been brought back and the sales person, 'Evan' said it was his fault. No where in the two hours did anyone think to update us or apologize. We sat where everyone else sat thinking our work was being done as scheduled. When I voiced my frustration, 'Evan' was kind enough to suggest that we step off company property as I wouldn't talk to him that way if we weren't on the property. I voiced everything to his boss, who I admit tried to see what could be done, but at that point I no longer trusted them to do the work. I am going to do my best to call Autonation and see if they can void the service part of my warranty and get me the money back. I sincerely hope no one uses this service department.Horrible customer service and it hasn't gotten better. I wish there was another one close that I could use. I guess I will drive to Katy.

I've had 2 poor experiences with the service department. First experience was a 2 hour long oil change. Recent experience was for a recall issue. As soon as I arrived at my appointment time for Mr. Kevin Hendricks things were unorganized and hectic. I sat in my car for 10 minutes before actually being helped. Eventually, Evan was available and took over my case for Kevin. An hour later I finally got offered a ride to get a rental car. Later the next day I did not hear from anyone so I called to check on the status and was told the car was ready for pickup. Once I got there then I was told a part had to be ordered and the issue was not fixed. These things should have been communicated to me much sooner. My work schedule makes it very difficult to bring the car in for service so 2 days off work and a $46 car rental felt like a waste.

David Prince was my salesman, his customer service and experience is awesome. David took me for the ride and showed me everything I wanted to know about my Jeep. EXPERIENCE IS THE BEST TEACHER. David displayed knowledge and top quality salesmanship. I will tell everyone about AutoNation.

Mark was awesome and kept in contact with me about my vehicle and the progress of the repairs. I am so grateful for the entire team of professionals at AutoNation in Spring, Texas. They took great care of my car and got her back to me .

Absolutely the worst service department I have even seen.

The sales people tell you whatever you want to get you in the door. Once you're there you wait...and wait and wait. I finally finished the purchase of my new car which was picked out and negotiated online after hours of waiting. Then it took almost 2 months to get in my plates. After a couple weeks they called to say they were in and when I went to pick them up they said of the title lady took them back sorry. Once I finally was able to get my plates they tell me to drive to service so they can install them. That guy has the worst customer service ever. Apparently the bracket to put the front plate on was not in the brand new car and I am just out of luck. I told him my sales guy told me they would give me the bracket and he said I'm lying and told me to go find him. Of course he was gone for the day and when he called me back he assured me I would receive the bracket in the mail. It's been a month, guess that was just a lie to get me off the phone...

Vehicle was serviced to my satisfaction, service was excellent!!

Buying my Challenger Hellcat from AutoNation Spring was simple and easy. They ordered the car exactly how I wanted it, got me a fair price, paid top dollar for my trade-in, and got the car there when they said they would. The sales and finance folks were friendly, helpful, and never pushy. This was the best car buying experience I have had.

This was my first time going to AutoNation Chrysler Dodge and the service there was phenomenal. They will be seeing me and my car there from now on. That's where my next purchase will be from.

Oil change and tire rotation. Went fine no issues

I have been going to this dealership for service on my 2012 Jeep Wrangler Rubicon Unlimited since I purchased it there in Dec of 2011. There have been long gaps of time between visits as I've lived and worked out of state over the years. It seems every time I return the place has a new personality, and sometimes not for the better. This seems to be one of those times. I understand having to wait for an oil change and new wiper blades when you drive up with no appointment, but still, it was longer than needed when my vehicle sat out front when done for a long time with no one ever letting me know it was done. Once I finally found the service rep (who was a really nice young guy) I was able to pay and leave. I was just handed my paperwork, they took my payment, and ushered me out the door. I looked at the inspection form stapled to the back of the paperwork once I was sitting in the Jeep and saw they had listed two fairly significant issues that needed to be dealt with but the service rep said nothing about any of it when processing me out. At 130,000 miles I expect there will be things that need to be done and this would have been an opportunity to discuss this with me and try and schedule me back to get these dealt with. In the past the "exit interview" included such discussions and a careful detailing of what all was found when the technicians went over the vehicle while servicing it. It appears those days are gone. Mainly because the service reps up front seem overwhelmed and perhaps understaffed, I'm not sure. It was great to see the Colonel still plugging away, but otherwise, I was underwhelmed by the experience.

No one helped me I walked the lot for 30 mins and even saw some salesman looking at me but the never got up !!!!! Shitty dealership!!!!

Fast but not rushing to the point where I would have to come back.

Went to have an oil change done Saturday before memorial day. I asked to have my abs and traction light on and needed to be recalibrated a 5 min fix. I was told it couldn't be done. But they would schedule me to come back and have it looked at. I didn't know you need to schedule an appointment to have my car looked at but ok. I live an hour from the dealership and have a service contract with autonation. My oil was changed but on my last oil change I was advised that I would need to have my air filter changed. When I got my car back I was handed my receipt and before I can asked about my appointment the tech was gone. I looked at my receipt and it stated need to have air filter changed. Why was it not changed when it was being serviced. Now I have to schedule an appointment to go back and have everything done. Bad service on this trip. Felt like employees were in a hurry to leave.

The service department needs a manager. I have been a customer for a little over 3 years when I bought my new car there. Yesterday, I had the worst experience ever in the service department area. Starting from the moment I walked in when nobody even looked up to see who I was or what I wanted...to when I went back out there to check on my car after waiting for about 2 hours for an TX state inspection and oil change...seems my car was ready, but no one had notified me...there were certainly enough people there, but they all were pecking away at their computers or shuffling paperwork, again, totally ignoring me standing there...and it seemed that I totally inconvenienced them by asking for my vehicle...This department needs an onsite manager out there who has an idea as to what "customer service" means and how to direct the focus of the staff onto the customer rather than them looking like a bunch of high school kids playing on their IPhones...totally oblivious to the world around them...

Issue 1 Service side is about the worst I have ever had to deal with. Once they have your money they stop helping you even when its there fault and they acknowledge its their fault and you are due a refund. Issue 2 Only after I started to use a different dealer I found for service did I find Spring Ram was trying to up sell me on items that were covered on my extended warranty. If someone there would like to speak to me about the issues I have had feel free to contact me. If you look you will see I have left messages for the service department that have went unanswered.

Every time I go to this dealership, it's worse than the last time. My most recent visit I went for a tire. After waiting an hour and a half they finally told me its not repairable, and that my tire warranty expired 8 days ago. So they quoted me about $170 for a new tire. I can get a tire anywhere else for for much cheaper. So I asked if they could work with the price since my warranty just expired and I've bought two vehicles from them. I was then told they could price match if I had a written quote. Thanks but no thanks! Yet again continuing to disappoint.

My visit to Spring Dodge was not good. I was told parts were in for recall so I took my truck in for service. When I went to pick my vehicle up found out parts were on back order for the recall. No one called during the day to may be aware of this issue. My truck was there all day at the dealership. There were two other recalls done on the truck. But I came in to get airbag inflator replaced. It was a waste of time for me. I was not handled in a professional manner by the Service Advisor. When I made my appointment to get the vehicle serviced the service advisor told me parts were in for the repair. I do not recommend this shop to do any repairs.

Recall service performed for passenger airbag and completed as promised.

My 2014 Dodge Dart was bought brand new and they can never fix it, now I need a new motor which is on back order and another part which is on back order. I have to take my car in every so many miles so it can get checked. I'm am not a happy person with this vehicle. I might as well had bought a used car if I wanted all of these problems!!!!! 😤

Couldn't get me approved for nothing

Great. Eric Kluna is very friendly, knowledgeable and not aggressive or intimidating. My wife dislikes car buying but felt really at ease with Eric and the other dealership staff. Would highly recommend and would buy again,.

Based on email from salesman James, they quoted one price and percentage rate. Today when I was looking plying at paperwork after finally getting out of hospital, I realized they added a service protection on the bill to the price of $1,300. It does t match what James sent me via email. Will the finance guy said well in order to get your interest rate low, we had to add that from Auto Nation. Had an entire car full of people while on speaker phone who heard it. Makes this dealership look like they are dishonest. Many phone calls and emails later and still not responding. It's fraud now.

Very Professional business. Go in there witha game plan and walk out with a really good deal.

Great buying experience. Jimmy Young was a fantastic representative of Autonation. Team was knowledgeable, treated me very well and worked to make sure I was satisfied throughout the process. One of the easiest new car buying experiences I have had.

Friendly and fast....great customer service! My Jeep was serviced and finished for me with no hassle or lagging wait time!

Easy to work with, very straight forward and honest.

I went in for issues with transmission and ended needing a new one as well and engine troubles after only having the vehicle for a year. 2014 Chrysler town and country with 78000 miles in was not expecting that to be the problem. After the repairs were covered they said I needed a new battery as well for the price of 240 or 283.00 which I could not afford to get because it was not covered. They repaired it only 2 days later for it to stop on me again for the same issues.

Arrived 10 minutes before my 9:00AM scheduled appointment with a few vehicles in front of me. By 9:00 a rep got me going and I asked about how long the repair would take and she said about an hour and a half. My truck was done in one hour and twenty-five minutes.

AutoNation Dodge (Spring) did a good job with my recent service request.

Had email contact with Deiondre Lewis regarding a RAM pickup truck, and requested he have a couple that I had selected ready for me to test drive. The trucks were ready to go, test drove and then had a no-hassle negotiation for the price. I had steps put on as part of the deal and this was done before I drove off the lot. Finance department was excellent as well.

I love my new Pacifica! The two young men who assisted us with our purchase were amazing, very nice, friendly and very knowledgeable. We will definitely come back.

I will never return to this dealership for warranty work again. The rep I dealt with would not return my calls and once I picked up my Jeep and returned home I noticed my carpet was completely soaked! I was told upon picking up my vehicle that work was done and everything had dried out which is why they had to keep it an extra day.

WORST EXPERIENCE EVER! If I could give less than one star, I would. I've had MULTIPLE bad experiences in MULTIPLE departments at this place but this last one takes the cake! This entire dealership is a joke. I have never had such a terrible experience with a car salesman as I did tonight. His first mistake was trying to sell me a new car when I went in looking for a used car under a specific price. His second mistake was the way he was acting toward me. Every time I would try to speak he would cut me off. He wasn't listening to what I was telling him and was acting like I was completely wasting his time. He completely blew me off. I told him over and over what I wanted to accomplish and he gave every excuse in the book as to why it couldn't be done. I will never purchase anything from that dealership and strongly encourage anyone who is in the market for a new or used vehicle to look elsewhere. The only reason I'll return is to have a face to face conversation with the General Manager to explain to him why he needs to reevaluate the way his dealership operates.

The service was quick and friendly. I will be returning to the service department for future service to my car.

If there was less than 1 star that's what I would leave. I was on hold for 20 minutes only to be told, "We're really busy now, maybe you should call back at another time." Didn't even offer to take my number and have someone call me back. If I have to make another phone call do you REALLY think it's going to be to you?

Hugo was amazing for us! I came in knowing pretty much what I wanted and he made my dream a reality!!!

AutoNation Spring Chrysler Dodge has always been a polite and professional shop and dealership. I have bought 3 trucks from them, and they have never let me down. "Knock on wood

We had no issues and a Great Jeep buying Experience

AutoNation put me in my ideal vehicle quick and easy, without any hassle. It's been a pleasure to deal with them. Follow up has been great but no problems with my new truck and a joy to drive. No pressure, great job, loving my ride. This old man may come back some time if he out lives the truck.

Great appreciation! Every category earns 5 stars in my opinion!!

If you buy a used car from AutoNation Spring TX and invest in one of their extended warranty, service agreement, vehicle service warranty, or whatever they get you to sign. Be prepared to be told by their service department how it will be weeks or longer before they can get your car scheduled to be looked at. Then be prepared to wait days to get the car looked at or serviced. If you buy a 1-year or x number of miles. You stand a good chance for that warranty to run out before you get the car serviced. Management have a big book of excuses on how they can't stand behind doing the right thing. Do your homework is all we're saying people.

Easy breezy experience No pressure Very friendly staff

Horrible!!! I took my jeep in for a light and starting issues, You think because you take it to the dealer they will find out what's wrong and fix it. Nope apparently they don't whats wrong with it. Im just a crazy person who wants to spend 100$ so someone can tell me nothing is wrong with my jeep.

Honestly, this was kind of the worst experience I've ever had with the used department ever. Our sales person was named "Mike" we told him recently we went to another dealership and we only got approved for 13,000 on a car he stated that they won't be able to do the same due to that dealership alwowing anybody to get a vehicle and in my opinion that was extremely unprofessional. He was extremely rude not understanding at all. He proceeded to say if we didn't have a down payment the only thing we could get was a 8,000 new car with over 100k miles on it. And that was complete bs in my book, after me looking a certain type of way he decided to let us look at a 12,000 car. He ran our numbers made comments while doing so and he stated he would call us back and he never did. Worst experience I've ever had never going back there even if I had down payment money and not a trade in. He messed it all the way up for my family.

Big waste of my time this week. I was told last week when my vehicle was in for an oil change that I had a transmission oil leak that needed to be taken care of. So, I was scheduled this week and had to use three hours of my PTO bank to take my vehicle in and get the transmission leak fixed. Guess what, I had a 7am appointment scheduled so that my vehicle would be one of the first ones serviced. Wrong, so after waiting for an hour and a half I was taken back to the technician work area and was shown by the tech and my service advisor that the vehicle had NO transmission oil leak, yet the week before the vehicle was inspected by a service technician at the dealership and he supposedly found and documented that the vehicle had a transmission oil leak. Never did I hear any apology that addressed the issue that the first technician simply got it wrong and that the dealership would somehow compensate me for the wrong diagnosis and for wasting my time. The service advisor (Rene) had the attitude that he just didn't wasn't too concern for wasting my time. I tell you what, I wont be returning to the AutoNation's dealership in Spring again. Looks like some of the technicians need to receive some additional training in inspecting vehicles and service advisor(s) some people skills.

Boris was very helpful and spent a lot of time getting paperwork done and sending me pictures since I had to drive in from out of town to pick the vehicle up. He was with me from beginning to end and gave me a great experience

I had an appointment and did not have to wait. I only waitedt about 5 minutes for the shuttle and was kept updated several times by Kevin as to the repairs, cost and time.The next day the shuttle returned for me as soon as my car was ready. It was washed and ready to drive home. Thank you Kevin

Bought my Ram truck from them. No hassle, great service. Also had my first experience with their quick lane oil change. That was also was a pleasant experience. No hassle, no surprises. In and out quickly.

Great service and professionalism from everyone I had to speak with concerning the purchase of my new vehicle.

Had such a wonderful experience with Chris Buryk (salesman)... I got my trade-in vehicle appraised and was EXTREMELY close to purchasing the car of my dreams that day (even with the huge key marks down the driver's side of the car). Upon leaving the dealership with my trade-in, I was prompted to walk out back to get my car; my car was indeed out back and wedged between two vehicles and had another vehicle on its driver's side. I LITERALLY could not leave. I was not taken seriously and was shown the door when I informed them I would take the night to think about my decision. They treated my trade-in vehicle poorly, and I will not be returning. 75% of my experience was excellent, but the last 25% has completely turned me off car buying. I will drive my car until the wheels fall off.

very uncomfortable in waiting room for a disabled vet with a lot of medical problems. do not like my vehicle disappearing into a shop and i cannot see what they are doing. I do not trust most auto repair shops even the one that my cousin owns. Most auto repair shops are a rip off. I've been ripped off several time in my 72 years, Dodge dealerships have ripped me off or given me bad service in the past and I still do not trust them. Actually this last time I guess they did an OK job.

Very frienly,my last oil change was a very long wait but today I was out at the time I was told

Not happy with the service department at AutoNation Dodge Jeep Ram in spring. Took my “like new” Jeep in to have an OEM hitch / Tow package installed. The Grand Cherokee SRT came back from service unwashed with greasy hands prints all over it. It was also scratched in two different places. One scratch on a back panel were they had to remove panels to install the hitch and one on a front panel were it appears they did a hasty touch up job. They denied all knowledge and say they have camera footage of the front scratch when I brought it in. I owned the Jeep less than two weeks. I’m done with AutoNation in Spring. They are a high volume high excuse dealer, stay away!

Not happy with the service department at AutoNation Dodge Jeep Ram in Spring. Took my “like new” Jeep in to have an OEM hitch / Tow package installed. The Grand Cherokee SRT came back from service unwashed with greasy hand print all over it. It was also scratched in two different places. One scratch on a back panel were they had to remove panels to install the hitch and one on a front panel were it appears they did a hasty touch up job. They denied all knowledge and say they have camera footage of the front scratch when I brought it in. I've owned the Jeep less than two weeks. I’m done with AutoNation Service in Spring. They are a high volume high excuse dealer, stay away! Eric Kluna, a new car saleperson at AutoNation Spring, called me right after I posted this review to find out what happened. Service see the Sales department and get a clue!

I have had an excellent experience with my car purchase through Dustin Anderson. I needed a minor repair done to the rear view mirror and it was taken care of in a matter of minutes. Dustin has been professional, and thorough. It has been a pleasure to buy a car here!

Great place to go. Will work with you on best deal possible

Bought a 2017 Journey in January. Jordan was our salesperson. Took a road trip from Texas to Florida. Went in for oil change before work one day. All good so far

I brought in my new (used) Jeep Wrangler for a new key and to have the UConnect added. I asked when dropping off the vehicle if adding the UConnect would fix the problem with not being able to transfer pics/music via the USB and was told yes once UConnect was added that would fix - however it did not. When I asked the service person he said to try an office Apple cord and if that didn't work schedule another appointment to have looked at. I'm not a fan of scheduling appointments and taking time out of my day when this was brought up at the beginning and should have been reviewed prior to letting me know my car was ready. Pricing is extremely overpriced to have a new key cut and programmed. Can't imagine what the mark up must be - I understand businesses need to make money but $250+ for a new key is ridiculous.

I wish I could go lower. BEWARE, do not provide them with your email address unless you want to be signed up on all kinds of crap subscription lists. Unbelievable.

check engine light and oil change, told me I had a major vacuum leak would be $175.00 to check it out, not happy but said ok. an hour later they changed the oil and said I would have to make an appointment for the vacuum leak, when I said ok and they took my car that meant they were going to do both. I took the car some where else and they fixed the leak for $75.00. Bought two trucks here, not going back.Too many dealerships in Houston to deal with this

Wonderful, very easy and professional. Andrew Figueroa Jr. Was very professional, easy to communicate with. I diffently will be using AutoNation again and looking forward to send family and friends there. I will also tell them to look for Andrew Figueroa Jr.

Good customer service found the problem quickly gave me a loaner car (waited a while until they found me one).

I have been to Autonation twice to buy a car. Both times has been bad. If you don't have A+ credit then you are treated like trash. The first time I was passed over to 3 different sales people with bad excuses. The second time I was given several sales lines but when it came down to it they just wanted money. I was trading in my 2012 Jeep Compass they tell me that they can only give me 6000 for it because it has a recall that is not repairable. Oh and the recall is airbag issues. Mind you this is their produce. So it's okay with them that I continue to drive a car that they say will never be fixed due to a recall with my family in it. They are only about money. Their sales people are rude.

We enjoy every purchase we have made. We will continue to business with them. It is always easy and pleasant.

Sales agent, Boris, was honest and professional. No surprises and no add on costs.

I called a week ahead to schedule an appointment. I had received a letter about an extended warranty on a gas tank problem. When filling the gas tank it would overflow and have fumes in the car. They called to confirm appointment but at that time told me the gas tank would have to be almost empty. So it had to be rescheduled. The morning of the appointment my car was checked in and I was told they didn't need any of my paperwork. I called to see if car was ready since I had to arrange a ride. I was told about 4 oclock. At 4.30 I called again because of having to arrange a ride. I was put on hold for a very long time. When he returned I was told they couldn't fix it because there weren't any notes that I was having a problem. I wouldn't have taken it in if I wasn't having a problem!!!! Then he said they would have to confirm the problem and then order the part. And it would be another day to get it fixed. No one there knew anything about the issue I guess except the mechanic. Totally unprofessional and uninformed employees.

Was the quickest and easiest buying experience ever. I traded a vehicle in on a new truck and was done in less than an hour driving home.

The service department is incredible. Nathan my service writer was the best

Excellent sales service. I flew in to buy and Diego took care of me from the time I first called to the time I drove off in the car.

We have bought vehicles in the past from this dealer. Our last we got elsewhere but we just really enjoyed past buying experiences and came back! Totally worth it! Great product, great staff!

Jason was a wonderful and helpful salesman. From the beginning, at the research stage to the very end. He was always very supportive and knowledgeable. I would recommend him to anyone looking for a new vehicle.

I took my car in to have the driver's side airbag replaced. I called to find out whether they AutoNation made repairs to the Crossfire in that I had tried two (2) other dealers and was informed that they did not repair Crossfires. When I called the person who answered the phone was very helpful. She informed me that she would place the order for the airbag and that it would take approximately two (2) hours to install. So I made an appointment and arrived at my appointed time. I was told that it may take longer, however within two (2) hours my car was completed.

Had a 10 AM appointment for a recall notice. I got a call at 4:30 PM that day it did not make it through the shop. I live in Galveston not happy at all!!! Should have known my buying experience was even worse.

My sales person was great he had me in and out in no time....

Don't take your vehicle to this place I probably wouldn't even buy one from a meter took my truck in to have a Diagnostics done to it and they come back and tell me that my motor is seized up and I need to do a $638 Diagnostics which includes a compression check but you can't do a compression check on a seized up motor so I told him not to do anything to it came back picked it up got my keys there truck started and drove off the parking lot parked it right next door at bombshells don't trust them

Mr Jimmy Young was an excellent he was very patient with my daughter and I . The fianance team was very professional. My daughter test drove two different types of Jeeps. She decided on the Jeep Sport . Thanks Mr. Young for everything.

I would give a 0 if I could, This place is such a scam! DO NOT BUY FROM HERE! The car they sold to me was a piece of JUNK. I had to take the time to bring my vehicle to them MULTIPLE times, just so they could make it worse. Highly UNSATISFIED.

great selection of trucks. They want your business aim to please

This was the best sales experience that I have had so far. The salesman Jason found the truck and price that I was looking for within two days. Very honest man.

Autonation had the right car at an excellent price with a very nice and knowledgeable sales person - one downside to the experience was waiting on the folks to detail the vehicle - which took longer than anticipated.

Took my 2015 Dodge Charger with 22k miles. On February 9 it is now the 26th and still no car. I went To buy a new radio. Daisy my service advisor was taking care of me Unfortunately, they took my car to the back shop to see if my radio was still under warranty. The radio it self was not. So I bought a new radio. When I got my car back from the back shop, I left when I pulled out of the dealership my car all Of a sudden wouldn't go out of 3rd gear. It's a 8 speed transmission. I took it right back to the dealership. Went back to daisy. She kinda laughed. And took my car to the back shop again. 1 hour went by and I had to go searching for daisy. After about 30 minutes of searching for her i found her. I asked her what's the problem. She told me the speed sensor is out. I told her to replace it. After 2 hours went by I had to go search for her once again. She then tells me that my car with 22,000 miles on it all of a sudden has broken transmission. from then on Every day I called her because she wouldn't call me there was a different story every time. Saying the sensor was out. The car has a tune on it. (Witch it does not) then she finally told me I have no idea what's wrong with your car. Yesterday the 25th she calls me to tell me that my cars warranty is voided because of the radio. After more than 2 weeks of my car being there. She told me we can no longer help you nor touch your car. And I have to pay for the rental car that they supplied me. Then she says Sorry. I will never ever ever Go back to this dealership. Nor will I ever recommend anyone to this dealership. Worst customer service I have ever dealt with!!

I had warranty work done 3 months prior on the axle seal. Three months later it was leaking worse than it was the previous time. They denied the warranty work due to dirt being in the axle tube. In the type of work I am in (oilfield) I am on gravel or dirt roads 8hrs+ a day rain or shine. They said since the underside of the jeep was dirty and the axle tube had dirt in it that the warranty was no longer valid. I spoke with a lady from the manufacture she said it should still be covered under the warranty from JEEP. Autonation still refused to cover it under warranty. I attempted to speak with the multiple directors for the service department at the location and just kept getting passed around to different people . Next I tried to call the GM who was unreachable. At first I was told the repairs would be 700 dollars. After telling the service member what the manufacturer stated they said they would start the paperwork to be warranty work . They said it would take three hours and my jeep would be ready that night or the next morning. When I went in to pick up my jeep the paperwork was not completed and the cost went up from 700 dollars to 1000 dollars. Which I refused to pay. I called the service rep the next morning and she stated they are NOT going to cover it under warranty. I then once again tried to contact the service director. This time I succeeded in contacting him via the phone. I told him what had been going on and what the manufacture had stated. He agreed with me and told me to give him 20-30 minutes and that he would work on the issue and call me back. I had a meeting that afternoon at work and 3 hours went by with no word back. I had been dealing with this issue for over a week by this time and was beyond frustrated. My fiancée had been corresponding with the GM Mr. Hagan about purchasing a jeep wrangler for herself and ended up emailing him about what had been happening with service the week prior. A fellow jeep club member was also planning on having his axle seal replaced under warranty at the dealer and asked how the service was. I was completely honest with him and told him to take it to another dealer for servicing. My fiancée also called the dealer to speak with the director but was forwarded to the service member taking car of my jeep. She told her about how they are losing business from the was they are treating me because she is no longer buying a jeep there and the other jeep owner is no longer using them either. The service tech then changed her mind and said that cant be happening and forwarded her to the director who then said they would honor the manufacturers warranty. On top of the warranty from the manufacture I also purchased supplemental warranty that they refused to honor. I would give it a 0 if I could. Sales department does a great job.

Scheduled an appointment for a wheel speed sensor check at 11:30 am. 4 hours later I go and ask them how much longer, since it should only take about 2 hours to fix that. Kevin the guy at the counter politely tells me they had forgot about my car. Get yall's crap together Autonation of spring. Not so mad, but disappointed in how y'all can just "forget" about a customer like that.

Love our new truck...customer service and desire to make things right, non-existent! We contacted Autonation Spring on Feb 14, 1017. Made an appointment with our salesperson for the next evening. In the meantime, asked for a Carfax report numerous times before receiving it. Finally got a copy 30 minutes before we left our home in Galveston to drive to Spring. Earlier in the day, we were contacted by another Autonation location (Gulf Frwy) and told that the vehicle we were interested in was at their location and that we should go there. Tried to confirm with Spring location as to actual whereabouts of the truck and they said they had it and didn't know why someone from Gulf Frwy would tell us to come there. No one could explain this to us. Arrived at Spring location, made deal and was disappointed, but agreed to less than "rough trade-in" value on our vehicle. We were offered more, sight unseen from another dealer, but we had driven all the way to Spring, really liked the truck we wanted to buy so made the deal. A day earlier we were told it would save time to fill out a credit app online so we did and submitted it. Didn't matter, had to fill out two others by hand when we arrived in the finance office and when asked why we had to do it again, basically got an answer of "shrugged shoulders". Went to finance office and was offered an extremely high interest rate due to the "late hour". We have excellent credit and about 40% down payment. When we nearly got up and left, he all of a sudden remembers another financing source that may have a lower rate. He found it, we accepted. (Why weren't we offered it in the first place?!) He then quoted us agreeable payment terms, only to realize after printing the contracts that he had made an error and that the payments would be higher than originally quoted. While in the finance office, we asked salesperson to please get our key ring (which when handed over had house keys, mail box keys, not to mention sentimental value). He said the sales office where the keys were, was now locked for the night and there wasn't anyone to open it. We left without them, drove back to Galveston. I texted the salesperson the next morning to remind him to please be sure to retrieve our keys and keyring right away. He assured me he would take care of it. He also collected some cd's we left in our trade-in and he would have them when I returned to Spring the next day for a minor window repair. Returned to Spring for the window appointment and I was told that we never gave them a key ring and that if we had, that they are typically thrown away. We provided two sets of keys to our trade in and expected we would get a second for the truck we purchased. When we asked for a second key to our new truck, we were told, "sorry" we don't have it. We have since learned it will cost between $125 to $220 to replace it. I also requested a copy of the Autonation warranty as we had not received one the night before in the finance office. The salesperson looked through my copies of my documents that I'd brought with me, took them with him and said he'd get a copy of the warranty. I waited for the window repairs which were done quickly and when my truck was returned to me, I asked about my documents. The salesperson told me he didn't have them and never did. So...now I don't know where my sales contract, financing contract or any other sensitive documents ended up. It is also at this time that they listed our "rough trade-in" for "clean retail" (double the trade-in value) on their website. We have purchased many cars in 30+ years of marriage and I have a background in the automotive retail business as a salesperson, finance manager and general manager. We've never experienced the level of confusion, frustration, mis-steps and apathy in any of our previous car purchase transactions. No attempt has been made to compensate us in any way for the unprofessional and frankly upsetting way we were served by this company. We told more than a couple of times that "I'm sorry, but this is the way 'Corporate' does it".

Jason made buying my new car easy and stress-free. He was patient, friendly and knowledgeable and worked to get me the best deal possible. I will definitely be returning in the future!

Contacted dealership in Spring about a vehicle and made appointment to test drive it. In the meantime, filled out a credit app online, and still had to fill out at the dealership when we were told it was a way to save time. Same day, was called by an individual at a different Autonation location claiming that they actually had the vehicle and to come to their location. After much confusion, finally confirmed that the vehicle was indeed at the Spring location. Traded and purchased a vehicle late in the evening. Our key ring with house keys, etc were locked in Used Car office and we had to leave without them. Finance Office misquoted monthly payment due to neglecting to add our vehicle payoff to sales contract and had to reprint sales and financing documents. Salesperson assured us he would have our keys and keyring for us if we could come back on Friday. Drove from Galveston to Spring 2 days later to learn that apparently someone had thrown our keys and key ring out. Never received copy of warranty materials and after salesman went through our documents, he left with them and went to get the warranty documents. Later, he claimed that he never had them so our original sales and finance documents "disappeared" somewhere in the dealership. Have since also learned that the vehicle we traded that we got less than rough-trade in value for is now for sale for clean retail. We love the vehicle we purchased but overall, it was a confusing and very frustrating buying experience. We would not buy from this particular dealership again.

Great Service. I would buy another vehicle from them in the future.

Great experience. Big thanks to Mario. Got me a good price on the exact car my daughter wanted. All while he is in Houston, I am in Mississippi , and my daughter is in Dallas. He made it as simple as possible!!!

I recently dropped my car off for service and they were promt, professional, and went above and beyond to have my car back to me before our road trip.

I expected more since they were supposedly a high volume dealer. The service department was unorganized and filled with broken promises. Tech said he would throw in a tire rotation. Two hours later after waiting fir the oil change they said they decided not to do it because my tires were wearing weird. I'm like I've been driving Dodge Chrysler Jeep since I was 15. I know what my car is doing and that's why you rotate tires so they can wear evenly and you replace the full set when necessary

Maybe if you buy new it would be ok. They showed me a pre-owned truck that had lots of defects, small damage, and poorly self-installed aftermarket parts. It even had a service light on for a non-functioning parking sensor. The idiots here talked in a circle, telling me the duct tape and string aftermarket installation was safe, because they "thoroughly check out everything." But then they couldn't account for why a service light was on and a parking sensor was broken (due to an accident, there was physical damage on the bumper over it, so it had NEVER worked and was simply busted from the accident), but they "thoroughly check everything so it's safe!" There were wires hanging out of holes in the bed, poorly capped. And! Just found out an acquaintance bought a BMW from there and it caught on fire after 35 days. I bet they "thoroughly checked it out." Also, look at the bumpers, windows, and wheel hubs... they spray plastidip on all of that to make it look nice, but do a crummy job so there is a ton of rubber sealant on the chrome and windows. Still was duct tape everywhere from the previous owner's terrible self-install of parts. I found them to be polite, but slow to do anything, confused about their vehicles, definitely unknowledgeable about their vehicles (I had to point out things for them), high-priced without any benefits for that price, and untrustworthy in their inspections and repairs of vehicles they have. This is all the pre-owned lot, I haven't tried the new cars area, so maybe it's better, I don't know.

Dropped my van off on Monday and got it back the next Monday with all repairs completed, including a three day wait on some parts.

I had a roof leak with my new Dodge Ram truck, they fixed the leak quick but the damage to my leather seats ( light tan with orange rust stain across the back rest and bottom are still not fixed, rust stains across under seats. The dealership is almost nonexistence on warranty issues.

Will never be back. I have bought 3 cars from this dealership over the years. I bring in my 2015 Charger for a problem involving a rattling noise coming from under the car. Jimmy in service tells me there is a problem with something loose in the exhaust system. Being that I had the exhaust system modified I understood it could not be covered under the manufacturer warranty. Jimmy tells me that for a 99.00 fee they could diagnose the problem. I told him no, I would come pick up my car and take it back to the location I had the exhaust modified and have them fix the problem. When I went to pick up my car I find that I have been charged a 99.00 diagnosis fee? I told Jimmy not to do anything further and I would come pick it up. A diagnosis fee??? A diagnosis means you locate the problem and determine a way to fix the problem. Even if I told him to do a diagnosis it was not done, however I was charged for it anyway. Jimmy was not able to tell me what was wrong with my car other than the exhaust was rattling. He told me, "maybe the catalytic converter may be loose, or maybe an exhaustive pipe put in was too short, I don't know"? Jimmy's exact words, I don't know. You don't know??? So, it is obvious a correct diagnosis was not performed. Charging me 99.00 for what??? After I told him not to do anything to my car after I found out it was not covered in the manufacture warranty. I will never buy another car from any Autonation dealership ahain nor will I utilize their service dept. All over 99.00 you say? Absolutely, it is the principle. Nice generic response. I see the exact response to the numerous other negative feedback posts here.

So much for the eMailed coupon for 10% off service. Website doesn't work. And they didn't honor it.

Best car buying experience I've ever had. Fast and friendly. Highly recommended getting our next car here. They stopped and nothing to make sure we were happy both before and after the sale.

Jason made the car buying experience very smooth and hassle free. He was very responsive and respectful.

Jason Shaynon was a pleasure to work with. I bought a new Ram 2500 and the process was easy.

No pressure dealership. Honest and straight forward experience. Would recommend.

The people at Automation were very helpful. We had to negotiate some issues with our truck purchase but overall we got a nice truck.

Very good support from Mark who did his best to help me with the repair and service and was very customer responsive - thanks

Ovie took care of me and my family When I need another car I will be back

Horrible got a truck had it for 3 days was in shop for 4 weeks then when I got it back it had new problems ... then wanted a different truck and I had to trade backwards to get it .... service was horrible. .. sales didn't care about you and your just a number .... new truck has issues and I dred taking it in ....

Bought a 2017 ram 2500 from Jason Shayan.. best car buying experience I've ever had. Would recommend him to anyone.. I drove 2 hours just to buy a truck from these guys.. it was worth it

Dropped off my truck for a 7:00 AM appointment for a recall, call several times through out the day for an update but no one would return my call when I final got someone on the phone at about 4:00 PM they said it would be another hour. Final got my truck back at 5:30 PM and they did nothing but look at it, because it didn't need the recall part. This was my first and last time at this dealership because I was treat more like a number instead of like a valued Dodge customer.

Same day service for warranty repair easy appointment setup good communication

Love the great customer service I get at AutoNation in Spring as I drive in I am quickly greeted and put into the right place. Rene always assures me that my vehicle will be ready on time and gives me advance notice of up coming maintenance work.

Service is horrible sales staff is not caring or honest they just treat you like a bank check...

I intend to buy my next vehicle from them, good customer service. Not perfect but better than the others.

I was shopping for a Jeep Grade Cherokee over the holidays. I actually went to another dealership and didn't have any luck. On the way home, I saw Autonation (Spring location) and decided to try my luck there. Boy and I glad that I did. As soon as I pulled up, I was greeted by Mark Wade. He smiled, shook my hand, and proceeded to tell me about Autonation and their no haggle prices. I told him what I wanted. He walked me right up to the Jeep, told me all about it, and took me on a test drive. The entire process of buying the Jeep was so smooth. Mark's personality and willingness to answer my questions and help in any way was priceless. I enjoyed the experience. If you go to Autonation in Spring, see Mark Wade!

ABSOLUTE WORST CUSTOMER SERVICE I HAVE EVER EXPERIENCED!!! Purchased a brand new 75th Anniversary Jeep Grand Cherokee in May 2016. Have owned for 7 months and only have 7,000 miles on the vehicle. My 7 year old son sits in the the back seat and the leather split. This dealership and Chrysler have refused to honor their warranty stating that "it is not a manufacturer's defect or workmanship issue and seems to be caused by an outside influence." Really!?! So the outside influence, my son who is less than 50 lbs "SITS" in the back "SEAT" and the material splits... That's not a defect!?! Complete BS if you ask me. I WILL NEVER... NEVER... BUY ANOTHER CHRYSLER PRODUCT!!!

oil and filter change, tires rotated as part of regular service. Service manager very courteous and got a recall service scheduled for me.

Every time I get service done here on my vehicle they amaze me with how slow, unhelpful and unfriendly they can be. Spent almost two hours there yesterday after they told me 1 hour or less most likely. Then I had to wait 10 minutes to move my car as they blocked me in and had no urgency to get me out of there. Sales staff wasn't great either, only reason I purchased was I took advantage of a new salesman. I could go on more but won't, I certainly won't ever buy another vehicle here, I wish I hadn't paid for the warranty now since the service department is such a joke.

I called Autonation Chrysler Jeep Dodge Service Department to schedule an appointment to diagnose a check engine light on my 2007 Dodge Charger. The earliest available appointment date was in two weeks. So I accepted that and took it in and it took an additional five days to call back with a diagnosis. Fourteen days later I called and was told to come and pick my car up. Two days later the light came back on. I drove it back there and said it would be the next day before they could see it. And there was no loaner car to give me. So I drive away with my car in the same condition it was in 19 days before, but $1200.00 less in my bank account. Which brings me to a serious issue for me. I have had my car serviced here 3 times on the record for the same issue and all three times I was told we have loaners but we are just out right now. Then you don't really have loaners, do you? Or just not for certain customers... I paid Enterprise Rental Car $900 for the 19 days that I was without my car. My extended warranty has rental car coverage but only while the car is in the shop for covered repairs, which was only ONE DAY out of the 19 to replace two O2 sensors! WOW!!! But there was no hesitation to try to sell suggested service like a transmission flush, oil change, and strut replacement, (which is where the $1200.00 comes in)but failed to repair what I brought it in for. What stops the service department from repairing my car properly the first two times which could have prevented the most recent experience. That's why car owners bring their car to the dealer and not other repair shops. Imagine what would be in the budget if the rental car fees didnt take away from the repair budget. What an awful experience and a regrettable waste of time and money I can never get back. My uncle get back in town and tells me I could have bought the O2 sensors from Ebay for $40 each and he could have replaced them for free in his garage. What am I paying for on each visit if my car still isn't repaired? Unfortunately the check engine light is still on so I an currently waiting on a call from JT after he secures a loaner vehicle so I can drive my car back for round 4 for the same issue! The first service advisor was Alfred Hayward and the second service advisor was Daisy. Round 3 was with JT. I'm very courteous and polite to the advisors in person and on the phone and understanding of the diagnosis and repair process. I'm sure every customer experience is not like this which just makes me wonder why my experience was...

Our sales associate, Jason Shayan, was a pleasure to work with. I've bought many cars in my life, and this has been one of the easiest car buying experiences I've had.

Everything that was asked for done properly and to spec, however, the initial commit was 2 days and wound up taking 4. Service team was very helpful.

The experience we had through our second buying experience with Jorge was totally awesome. I have already referred 1 person who also bought a vehicle through Jorge.

Had an appointment to look at a Suburban. When I arrived at the dealership, the Suburban was no where to be found. It turns out another Autonation picked it up earlier that morning.

I thought this really was a great overall experience that was easier than any other previous dealership I have visited. Great facilities and really nice people both on the Sales side and Finance side that are easy to talk to and provided many different options based on what I needed for my vehicle.

We spent $4000 to make repairs on our transmission they said we needed and the van was never fixed. Now they want another $3800 to replace the transmission, 3rd time in the shop in a month. Either they are crooked or incapable.

Terrible service department & yes, I've left message for general manager. I've also requested a phone call through their live chat on the auto nation website twice. I have now contacted Dodge directly

Granted to all discounts they offer as shown in the advertising

I love my Jeep, but they didn't build or engineer the vehicle. The sales staff carries every stigma of a car salesman and try the same stupid lines you here all the time. My salesman over promised and way undelivered. The service department is a complete joke. I had warranty issues with my radio and it took 6 weeks for them to get it in, because they did t order it to begin with. I made an appointment to have the radio installed, was told a 2 hour job, it took me calling and pushing since they had it for 5 hours. My service rep Daisy couldn't even muster the courage to look at me as I stood in front of her desk for 10 minutes waiting for one of the porters to bring my Jeep up. I will never buy another vehicle from them, I only bought the Jeep because I always wanted one and they had a great selection. Do yourself a favor order the Jeep from the online person, secure your financing from your bank, tell them what day your picking it up and have as little interaction with them as possible.

Their auto shop is it rip off

Brand new Jeep Wrangler bought on 9/30/16 and the engine warning light already was lit?? Very disappointed and on top of it I was also dissatisfied with the service. Dropped off my car at 9am, was told by service rep, Brett, that a rental car can't be provided until diagnostic is completed. I said okay I need a ride home. He said our service van is currently out but will be back shortly. So I went inside the waiting area. 1. After a long wait of 1 hr and 20 min., service rep walked in to get a cup of coffee and saw me. He said, "oh our driver has been around, you must have not seen or heard him when he came in here and asked if anybody needs a ride". I was thinking, duh, so I missed him, shouldn't that be your responsibility to check if I'm still in here??? 2. Waited all day for my car status to see if I can pick it up the same day. Until I can't wait any longer so I called them myself at 4:35pm. Service rep said they haven't completed the diagnostic, so I asked for my free rental car. He said that I would have to pay the rental myself, out of my pocket, and I need to call Enterprise myself to get it. I'm like WHAT? I have a free rental on my paperwork and just because you haven't completed the diagnostic I can't get it for free. Then I asked if I can get reimbursement for this? He said, not sure, they have to see what the diagnostic is first. I decided not to get the rental. It will not come out of my pocket. Had to cancel a 6pm meeting because of their inefficiency. Was also told he'll call me the next day, around mid day to give status of the car. 3. Waited again, no phone call. Can't wait so I called at around 2pm to get status. Can't believe what he said, "I was about to call you, I can't find the technician to get the status, been looking for him, must be out for lunch, as soon as he's back I'll call you". He called back and let me know that the car will be ready around 5pm. 4. Called me at 5pm, I missed his call, left me a voicemail saying my car is ready for pickup. I called him back and said I need a ride. He said we can give you a ride but our driver leaves at 4:30pm and he's already gone. We can arrange it for tomorrow morning. I'm thinking, I give up on this one, he doesn't think and know how important it is for a customer to have their car immediately. I told him, I'll find a way to get there. I told the service manager what's going on and how frustrated I was. AutoNation Jeep needs to know how other car dealership services work. Had a great service experience with Toyota and Lexus, also good with BMW. I know, BMW and Lexus are more expensive cars BUT that shouldn't be basis for a quality service, plus, my current Jeep car is not cheap either if you think about it. And it's still new!!! My point is, car service needs to make sure that a customer has a ride immediately and do not leave the customer hanging or wondering what's going on.

Brand new Jeep Wrangler bought on 9/30/16 at a different location. The engine warning light already was lit?? Very disappointed and on top of it I was also dissatisfied with the service. Dropped off my car at 9am, at AutoNation in Spring TX, was told by service rep, Brett, that a rental car can't be provided until diagnostic is completed. I said okay I need a ride home. He said our service van is currently out but will be back shortly. So I went inside the waiting area. 1. After a long wait of 1 hr and 20 min., service rep walked in to get a cup of coffee and saw me. He said, "oh our driver has been around, you must have not seen or heard him when he came in here and asked if anybody needs a ride". I was thinking, duh, so I missed him, shouldn't that be your responsibility to check if I'm still in here??? 2. Went home, waited all day for my car status to see if I can pick it up the same day. Until I can't wait any longer so I called them myself at 4:35pm. Service rep said they haven't completed the diagnostic, so I asked for my free rental car. He said that I would have to pay the rental myself, out of my pocket, and I need to call Enterprise myself to get it. I'm like WHAT? I have a free rental on my paperwork and just because you haven't completed the diagnostic I can't get it for free. Then I asked if I can get reimbursement for this? He said, not sure, they have to see what the diagnostic is first. I decided not to get the rental. It will not come out of my pocket. Had to cancel a 6pm meeting because of their inefficiency. Was also told he'll call me the next day, around mid day to give status of the car. 3. Next day, waited again, no phone call. Can't wait so I called at around 2pm to get status. Can't believe what he said, "I was about to call you, I can't find the technician to get the status, been looking for him, must be out for lunch, as soon as he's back I'll call you". He called back and let me know that the car will be ready around 5pm. 4. Called me at 5pm, I missed his call, left me a voicemail saying my car is ready for pickup. I called him back and said I need a ride. He said we can give you a ride but our driver leaves at 4:30pm and he's already gone. We can arrange it for tomorrow morning. I'm thinking, I give up on this one, he doesn't think and know how important it is for a customer to have their car immediately. I told him, I'll find a way to get there. I told the service manager what's going on and how frustrated I was. AutoNation Jeep needs to know how other car dealership services work. Had a great service experience with Toyota and Lexus, also good with BMW. I know, BMW and Lexus are more expensive cars BUT that shouldn't be basis for a quality service, plus, my current Jeep car is not cheap either if you think about it. And it's still new!!! My point is, car service co. needs to make sure that a customer has a ride immediately and do not leave the customer hanging or wondering what's going on.

Best and brightest to work with - wonderful experience believe it or not!

Had my 2012 Dodge Ram 1500 in for extended warranty repairs. Brett Bennett was my service advisor. All went fairly OK u.til it came time to pay. At the time I was out of state and Brett took my card number over the phone at the time he told me my bill was my deductible. Days later I check my bank statement to find that I was charged a different amount. Once I was able to get Brett to return my call he proceeded to get very argumentative on the phone on top of he kept cutting me off and wouldn't let me talk. This is the first and the last time I will use Auto nation Spring even though this dealer is 5 minutes from me. I will from now on take my vehicle out to Tomball or Conroe as so will my other family and friends. There's 10 MOPAR vehicles that will not be serviced at AUTO NATION DODGE IN SPRING any more. Frank you might need to teach your young immature service advisor BRETT BENNETT better Customer Service skills on top of returning calls yourself.

Was very pleased with the customer service I received very attentive and was in and out in no time will be visiting again.

Salesman was very knowledgeable about vehicles on the lot and assisted us setting up radio, Bluetooth etc. stayed with us till we drove off

Great fast service. Took my car the day before Thanksgiving and was told it wasn't going to be checked till Monday. Received a call Friday morning about the repairs it needed and gave them the go ahead. By Friday evening my car was ready.

James del Valle and Jerry delgado had outstanding customer service. I would defintely recommend someone to auto nation in spring. thank you!!!

I just bought a Ram 1500 crew cab. It is replacing my 1998 ram quad cab. Everyone at the dealership was very friendly and helpful. T

I had a great experience at AutoNation !!! Jason Shayan was the Sales Associate who helped me with my purchase and he was very helpful. It was my first time ever purchasing a vehicle and he really helped me out he made the process go very smooth and kept informing me on how everything was going. It felt like he was genuinely trying to help me get a vehicle and i appreciate that because it was much needed ! A few days after I left he also checked to make sure everything was going good with my new jeep. Ignacio the finance manager was also great and very helpful as well! So if you stop by or decide you want to make an appointment i highly reccomend to get helped by Jason Shayan. He did a very great job!

Being a 67 year old retiree I have experienced car purchases many times over the years and my most recent experience with AutoNation in Spring TX exceeded every last one of those many previous ones. Very polite, considerate, knowledgeable & professional staff highlighted this experience. These high quality characteristics shined brightly with each and every member of that team we meet. The honesty and upfront approach truly added to our delightful experience. The facility itself was impressive as well. We literally drove hundreds of miles to finalize this deal and it was so worth it ! Our Thanks goes out to all those we dealt with but at the forefront is Mr. Willie Byrd our salesman.

Very pleasant experience. I was treated with respect and promptly.

I TOOK MY 2016 RAM IN FOR ISSUE WITH HEADLIGHT. THIS IS THE SECOND HEADLIGHT SINCE I BOUGHT VEHICLE 2 MONTHS PRIOR. I DID NOT PURCHASE VEHICLE FROM AUTONATION BUT CONVENIENCE AND INITIAL PROFESSIONALISM FROM STAFF IN SERVICE MADE ME THINK THIS WAS A PLACE I WOULD LIKE TO DO BUSINESS WITH. WAS INFORMED BY STAFF THEY COULD HANDLE WARRANTY ISSUES AND SEEMED VERY PLEASANT OVER THE PHONE AND EASY TO DEAL WITH. HOWEVER UPON BRINGING VEHICLE IN I WAS TOLD THERE WAS A BROKEN OR MISSING BRACKET AND LIGHT WAS RIGGED TOGETHER AND WOULD NOT BE COVERED UNDER WARRANTY. I THEN WAS GIVEN A REPAIR ESTIMATE FOR SUGGESTED REPAIRS. AS I JUST BOUGHT VEHICLE I QUESTIONED EVERYTHING I WAS BEING TOLD AND TOOK VEHICLE TO ANOTHER DEALER. LIGHT WAS FIXED AND WORKING WITH IN A HOUR. I ASKED ABOUT SERVICES RECOMMENDED BY AUTONATION AND WAS TOLD THAT THERE WERE NO MISSING OR BROKEN PARTS. FURTHER EVERYTHING WAS COVERED UNDER WARRANTY. I UNDERSTAND MISTAKES CAN BE MADE AND WANT TO BELIEVE THAT THIS WAS AN ACCIDENT ON AUTONATION PART. HOWEVER I FEEL LIKE AUTONATION BLATANTLY TRIED TO RIP ME OFF AND UNETHICAL PRACTICES MAY BE TAKING PLACE. I DID RECEIVE A CALL AFTER SHARING EXPERIENCE IN A REVIEW. GENTLEMAN WAS NICE AND PROFESSIONAL AND EXPRESSED HIS APOLOGIES FOR CONFUSION. LIKE I SAID MAYBE IT WAS A LEGITIMATE MISTAKE BUT I WOULD JUST SUGGEST BUYER BEWARE!

My Service Advisor, Joseph McCoy, went above and beyond. He kept me informed of every step and process. I could not be more happy with my service experience.

While I did not personally sit in the dealership with my husband and kids, the ease of the car buying experience is one that I have never experienced before. There was no long wait time, no back and forth, just straight to the chase and when I did arrive at the dealership, I just signed some papers and that was it!!! I would recommend Dodge Chrysler Jeep Auto Nation to anyone who is looking to purchase their next vehicle. The process was fast and easy and we are extremely pleased with our new Chrysler 300.

Very unprofessional, we decide against signing on a vehicle that day. Saying we need to discuss it further. The guy stated he would get ahold of me regarding but he bypassed me and took my wifes number off the sheet contacting her. Very disrespectful. As for a veterans standpoint they have lost our buissness. What a joke of an establishment.

They suck, Have a 2014 Jeep Grand Cherokee SRT 8 that went out of year to date warranty in September, All the carbon trim pieces are falling off and they will not cover it, After arguing with them and finding out from the service department that it is a known problem they said they would pay half. Then we took our Jeep their for an alignment and they put the directional tires on in the wrong place and charged us a 99 dollar diagnostic fee on top of the alignment cost. So please before you think about purchasing a vehicle from them please take into account the service department.

Fast service and friendly service and very knowledgeable. Love fact they wash your car at no charge

Went to this dealer ship looking for a used car. Told them what features i wanted. And how much i wanted to put down. They put me in a car I absolutely love. They will most definitely work with you.

I had the best experience at auto nation! Had a appt at 6:30pm to look with Deiondre and not only did we look around found my Jeep Cherokee, was able to look and purchased my Jeep in under 2 hrs. Deiondre made the experience so easy. Would recommend Auto nation and Deiondre to anyone looking.

Good solid experience, Larry Chatman was great and responsive.

Finance is terrible....they're lazy and CANNOT do any kind of negotiations with banks.

Horrible customer service and parts department. My husband truck was only there to program his new truck keys and his truck was dropped off Saturday they told me it would only take an hour and his truck wasn't ready till Tuesday at @12!! TIME WASTED🖓🖓🖓

An appointment was set up for a late afternoon drop off so a recall could be made and a check on my tire sensor light and identify the source of a whining sound. Brent told my spouse that a loaner would be ready. When I arrived one week later at the appointed time and date, no loaner was available and Brent was off for the day. After waiting for 30-45 minutes without a ride home available for 2 more hours, my spouse called the service writer and Enterprise rental picked me up. The next day, I called and was told that my car wasn't ready yet but would be by 5 or 5:30. Since my rental car was due back by 5, I turned it in and was taken to AutoNation. When I arrived, I was told that my car would not be ready until the next day because a power steering pump being installed on my car had gotten broken along with a tool for installing it. So once again, I was stranded at the service department. I understand that things happen but a simple call to my cell could have been made and I would have kept the rental car. Also, I was told on the first day that AutoNation did not have loaner cars available but, after the second day debacle, the service writer told me that she would try to locate one of their forty loaner cars. Once again, Enterprise Rental came to my assistance. I can recommend the car rental agency but not the vehicle repair center of AutoNation

This dealership is very nice and has a good location. James Delvalle was our rep and was awesome to work with. We're definitely coming back!

Mario Quezada, is highly knowledgeable and competent at his job. Not pushy nor overly persuasive. He took the time to ask me what was most important in my truck purchase, and made sure he found it for me.

I didn't but my car here but from the dealer a bought it , they send me here to fix it ,becausE still has warranty , is been already 5 days with out my car I been really having a hard time taking my kids to school this week and still don't know if my car is gonna be ready for next week , they didn't lets us borrow a car instead they want us to pay for a rental , is not our fault the car is been messing up , is a brand New car 2017 Pacifica this suck we had a new car because we thought it was better , they worsE service ever , we been with the van only 4 months and already the motherboard is not good ��������

This dealership has to have the worst service department, I have ever used. Just making an appointment is a hassle. Twice I have set up appointments then arrive at the appointed time only to find I am the only one aware of the appointment. Last week I took my vehicle in for a factory recall fix appointment and they had it for 10 days this is the second time my vehicle had an extended stay. First time the oil pan plug was leaking. I was told to bring it in so they could determine the problem, I did they told me the oil pan was leaking, surprise, and I needed to make an appointment, I did but it was 3 weeks later. I show up and they inform me they did not have an oil pan. 14 days later I get my vehicle. I also have have 2014 Rubicon the check engine light came on, I took it to the local garage we use and told it was a factory recall I made an appointment and it took 3 days for a check engine light. They are so bad they are a joke.

Went to purchase a used truck and they would NOT come down any on the price. I did not know this was a no haggle dealership. If you are wanting to negotiate on the price, go somewhere else.

Well 3 months ago I brough a 2005 jeep, and found out it had 9 recalls, they fixed one, of them. Now i needed new rotors and a new battery, for a front brakes cost 450.00, i said no way. But all the people were professional and nice

If I could I would give 0 stars. Took the Jeep in and after 24 hours called to ask what the estimate was going to be, they said it would be "4" days before they would get a chance to look at it. They must be CrAzY! Give me back those keys please. Haha

The service department is in disarray. They are chaotic and misrepresent themself. They want an appointment but want you to drop off car early and leave it all day if not longer. Then why does anyone need an appointment? My wife has used them to rotate tires, change oil. Before i forget they dent the car during oil change, and need to keep the car a week to repair the car.We have taken the same car there 3 times for recall notices. The last time the rep told my wife that the car was without any oil. BS. their the ones that changed the oil and then he changed his story and stated the oil level could not be read on dipstick. Now they want us to return the car every 1000 miles because the engine might need replacing. This dealership service department is a joke.

This place has treated my wife and I like trash. We bought the extended warranty on the used car (2009 model) in 2016. They assured us everything was covered, but failed to mention that there are 5 levels of warranty coverage, and this is the basic one. They have refused to look at my Dodge Ram, and her car multiple times, they have pushed us around in the service department to make us pay for stuff that isn't needed, and refuse to honor recalls and safety parts that are covered. They covered everthing except the one part you need, and the management refuses to call us back when we try to get information about what is and isn't covered. I will continue to tell people to never use this place again, ever! I got attitude from the service department for asking them to scan the OBD2 port on my truck, and see if it was faulty. The ladies are never helpful, and always gave us the run around. This is the worst place to buy a car, worse than the other dealerships I have been to. Buying the care was a nice experience, and then you are treated like you do not exist when you are trying to get help.

If you buy ANY vehicle from here check under it for rust. They tried to sell my neighbor a brand new truck it was completely rusted underneath. Then they proceeded to tell him it's normal wear and tear. He brought the vehicle back and walked away.

Difficult to set up appointment. Not very accommodating to customers. IHad to call the dodge recall number to set up appointment,

everything went well, the only thing was the after the sale was the waiting time to complete the deal. Overall great!!!

Dropped the vehicle off early before hours of operation on Thursday Sept 29. On Saturday Oct 1 at 1400hrs I called the dealership requesting an update. The lady who answered the phone placed me on a 4 minute hold waiting for service advisor. She then answered stating they were busy could she email them. I told her "no, my vehicle has been in the shop for 3 days and NO ONE has called me about it, I wanted to talk to someone". I drove to the dealership while on the phone with her and politely went inside. The service advisor pulled my paper work and stated the vehicle was released on Friday Sept 30 at 1719hrs. No phone call was made to let me know that my vehicle was ready for pick up; as of Saturday afternoon no phone call was made either! Why do I have to make sure someone else does there job by me making the phone call requesting information? Why did she pass me off to a service rep when she could have answered the question had she just taken the time to take care of the customer? Service at auto nation in Spring Texas is absurd! This isn't the first time I have had issue with service rep and technician with Jeep. Unpleasant experience...

Larry Chatman " Colonel" was a pleasure to work with and assist us in ordering our new Jeep. We are very please.