12,000,000 Cars Sold to Happy Drivers

"It's nice not to haggle over prices. Their prices are good!"

-- Misty H.

"They got me in my dream vehicle. They listened to what I wanted and I felt heard."

-- Eloni T.

"Service advisor Katie was very pleasant and professional. 10k miles and service and was in and out in under 1 hour."

-- Tom D.

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Recent Reviews from AutoNation Chrysler Dodge Jeep Ram Spring

I enjoyed my car buying experience, however the service center is terrible. I recently purchased a pre-owned vehicle from there at the beginning of August, the car was in excellent condition, nothing to complain about. Took the car in for their “complimentary” service (I.e. tire rotation, oil change and filter...) simple enough. The appointment was for 1, I’m there 20 minutes early, pull up the guy “Rene” tells me they offer “complimentary “ car wash...cool. They can immediately start on the servicing. TWO HOURS LATER!!! I go to Rene to check on the status of my vehicle, he is sitting there non occupied, I see my vehicle sitting as if it had been ready for some time...fine let me just get my car and go...Go to start the vehicle....nothing! I tell Rene, he gets tools to start examining my battery..are you the person that serviced my car I ask...”no I’m just an advisor “, he says, then why are you trying to fiddle my battery ??? I need the person that worked on it , washed and brought it out here!! I told him to make it make sense to me??? I pull in for and oil change and tire rotation and suddenly my battery is dead 💀?? How??? Of course he immediately tries to sell me a battery, Hell no!!! Y’all are going to fix this..then he asked if I wanted to speak to his manager...You damn right I want speak to her!! She gives me some bs about batteries can fail at any, true , but mine did not fail until I came here, which makes you the problem, prior to this service I had none, zero, zilch problem with my car, which is practically new. She is full of it(Kara) and so is Rene, he hurried up and passed the buck. Ironically while I was waiting to be handed my keys, another gentleman was there with another issue with the service department, she didn’t handle or resolve that issue either. They did nothing to make up for the situation, did not offer to try and make things right, just “jumped “ my battery and sent me on my way....TERRIBLE!!! And I emphasize TERRIBLE!!! Service department and customer service, will not be returning!!!!!

shinika green-haigood Nov 26, 2019

I’ve been coming to this place for 2yrs due to convience. I recently came in for an oil change and general concerns at 1:20pm on a Friday and expected to leave no later than 2:45-3pm just in case it were busy, which it wasn’t. My vehicle went in after the vehicle in front of me. I was told before 2:30 that they were finishing up but 10 mins later I was told “They’re just cleaning up a little oil, give them 15-20 more mins”. So I walk outside to see what’s going on and I find out they spilled oil all over the engine and under the hood is smoking and smoke coming out of the tailpipe as he’s driving out the station. So I walk over and overhear the mechanic say, “You sure, u don’t think it’s when I messed that part up”? So now I’m asking questions n they told me I’d be out by 3:10 just let us wash it. I told them I didn’t have time bc my children are about to get off the bus and I need to be there, I no longer have time to be inconvenienced. They said we will get u in a rental, just walk over to collisions and we will give u a rental, which I felt was the least they could do. I get over here and they ask for my cc and a hold for deposit, which I really didn’t wanna do cuz I wasn’t at fault but they couldn’t even use the cc I provided. Now they’re telling me to walk back over to the service station my vehicle is ready, I ask that everything be documented & since I don’t have anymore time to wait, email me the paperwork. Before I get a mile away, the vehicle is shaking out of control, so I call and let them know I’m coming right back, after I had to speed to make to the bus stop on time bc I’m panicking about my 6yr old daughter as a father the whole time. I get back, I bring another cc and they give me a rental finally. 3 days later I get my vehicle back and it’s oil still on the engine cover and the vehicle was still shaking. They had to replace he O2 sensor and still didn’t check my general concern due to the fact they were dealing with the issue they caused. I didn’t have to pay for it, of course and feel as if my time and nerves were pushed to far to only get half service and no bill.

Calvin Vines Nov 25, 2019

We did in fact buy a $50,000 2019 Ram 1500 Limited on Saturday from this dealership but it almost did not happen and I want to tell you why. We had an appointment at 9am with a very nice young salesman named Vidal Cortez. We drove the truck we picked out and had come to within $600 of the highest price we were willing to pay for the vehicle when Vidal had to bring out the sales manager to discuss the deal with us. He immediately rubbed both me and my husband the wrong way. He was arrogant, leaning back in the chair with his hands behind his head, smirking and rocking in the chair like we were not there for business. He proceeded to tell us that he had the best price we'd find and he is a high volume dealer so we'd be making a mistake leaving and not taking the deal offered. I asked him why he could not come down $600 and he said "$600??? That is $13 a month. Come up here every month and I'll give you $13 if it's needed that much." He treated us like we had no money and we couldn't afford to even be there, with I assure you is far from the case. Every time we showed him other dealers' cheaper prices for trucks with more options online he'd cut us off mid-sentence with the same repeated "get them to put it in writing" which I also found off putting and condescending. He was so very rude and disrespectful to us that even with how nice Vidal was, we left without buying the truck because of this sales manager and made sure he knew that was why we left. I am 41 years old, have worked and been around cars and in customer service/retail most of my life and I have never seen a ruder, more offputting human being in my life. He is in the wrong job if you plan to keep making a profit at your dealership. When we left, we were both so angry and speechless at how we were treated that we almost didn't buy a truck at all. Then we decided to go to Autonation Katy where we told our story and they were appalled at how were treated. They assured us that we would not be treated like that at their location and we were close to making a deal on a truck at their facility when Vidal called and was able to get the $600 off the price on the truck we wanted without the manager we were so rudely treated by I assume. So we told him we'd come back if we did not have to work with that manager to close the deal and were assured we would not. We drove the hour back to Spring and bought the truck from Vidal, who apologized profusely (as did the finance manager), was very polite and grateful for our business and we were able to take our truck home. I will also mention that when we drove back up from Katy, this rude manager was out front talking to several salesmen, saw us, and went back inside and sat at a desk playing on social media on his phone rather than coming over and eating crow as he should have for how he treated us. As he was sitting at the desk playing on his phone (I could see this as he sat with his back to us at a desk in front of ours in the customer's seat rather than behind the desk as a salesman would) a salesman and a finance manager had a verbal altercation next to him on the sales floor and he never looked up from his phone to intervene and instead let them stand there and argue where every customer in there could see and hear it. I do not know who the finance guy was but the salesman's name was Leroy. Had it not been for Vidal and how he treated us, we never would have bought a vehicle from a dealership where a manager behaved the way this one did. He was completely unprofessional and 24 hours later I am still angry at how we were treated by him. I never leave bad reviews, ever. I hate doing it now but this manager's behavior needs to be documented and addressed to make sure others are warned to avoid him. His name was Eric Kluna, a name I will likely never forget now...

Kellie Montgomery Jun 24, 2019

I made an appointment to have recall issues taken care of as well as routine maintenance. Check in was fine, no issues. Later that day I received a call from the dealer telling me that I had missed my appointment and asking if I wanted to reschedule. The first thing I thought was, do they still have my truck. I explained to the lady that I dropped it off earlier in the day and she seemed to act like it was no big deal. Clearly a communication problem on their end. I emailed two days later to check on the status. My "Service Advisor" told me that she tried calling a couple of times the day before to let me know that the truck was ready. Really? Tried to call? No voicemail, text or email to confirm that I got the message? Once again, a clear communication failure on their end. Why would you not use another means of communication if you had to tell me my truck was ready? How long would my truck sit there had I not emailed? When I arrived to get my truck, I was escorted to the cashier to pay for the work. I stood at the small window staring at the cashier who had his head buried in his cell phone texting. He finally looked up with a surprised look on his face wondering how long I had been standing there. He tossed his phone on the desk which landed in a position for me to read the text. It was a personal text which pissed me off even more. His the deal kids, if you are being paid by the hour, leave your cell phone in your car. When I reviewed the paper work, I noticed that the all points checklist noted tires at 36 PSI. This was a good sign because I asked the service advisor to make sure they replenished the NITROGEN in the tires (I was told earlier that they have to bleed the tires down and then refill them). When I got the truck, the first thing I checked was the tire pressure. 33, 34, 32, 32! Checked the service work order......no mention of tires being refilled and the gauge certainly proved it. So now, the benefit, if there ever was one, of having nitrogen in my tires is a waste because I have to top the pressure off with air. Having the tires filled with nitrogen, which is a life time thing with Auto Nation, will take another appointment and another 1/2 day wasted. In my opinion, they clearly have some polishing to do.

M Pierce Jan 23, 2019

Updating my review because in just three short years, this place has lost its touch. I purchased a brand new 2015 Jeep Wrangler 3 years ago and had the best experience. My vehicle was appraised for $13k and I ended up getting $3k more than that after negotiating for over an hour. It was hard but the manager made it a point to come out, meet myself and family, and get me to the number needed to leave with a Jeep. Today I returned in hopes for the same experience. Not the case, not even close. The salesman we worked with Vildan, was actually great. But no one else we encountered cared an ounce that we were even there. We received a trade in quote, and the sticker price of a brand new 2018 Jeep Wrangler. Also, included in this trade in that could have taken place, were 5 brand new factory tires they would be able to keep for our Jeep considering we wanted to keep our custom large tires from our old one. They informed us this not only wasn't something they would add to the value, but we would need to PAY THEM to switch the tires so they could have the NEW ones. Another dealership close by chose to not even charge to switch the tires at all considering they profit from the tires. I called Vidal back to see if they would consider just switching the tires at no cost (bc it honestly didn't make sense not to)...he checked with his GSM and told me yes, they would take care of it and we can head back. When arriving again, we felt good and excited. Literally half way through the APPLICATION he comes back to tell us, "actually, the cost of the tires to be switched is $500 but we can off half off and just charge the $250 for y'alls. Wait, what? I felt completely scammed and uncomfortable after that. We left a dealership that was willing to take care of everything while their service department was open, to go back to AutoNation for this scam. Vidal did apologize and admitted he misunderstood his manager. However, that Manager that we never met because I'm assuming was too busy playing candy crush on his phone while four guys sit around watch, let that sale fall for $250. $250 at that point was small but the vibe and comfort was ruined. After multiple visits to the "back office" to speak with a his "GSM" after our now second visit, we realized this place just isn't what it was three years ago. I was surprised this mystery GSM never came to explain or offer assistance but after our experience, it's probably best we didn't encounter him. Hopefully Vidal ends up somewhere with a more hands on and customer service oriented team.

Morgan B. Jun 16, 2018

Brand new Jeep Wrangler bought on 9/30/16 at a different location. The engine warning light already was lit?? Very disappointed and on top of it I was also dissatisfied with the service. Dropped off my car at 9am, at AutoNation in Spring TX, was told by service rep, Brett, that a rental car can't be provided until diagnostic is completed. I said okay I need a ride home. He said our service van is currently out but will be back shortly. So I went inside the waiting area. 1. After a long wait of 1 hr and 20 min., service rep walked in to get a cup of coffee and saw me. He said, "oh our driver has been around, you must have not seen or heard him when he came in here and asked if anybody needs a ride". I was thinking, duh, so I missed him, shouldn't that be your responsibility to check if I'm still in here??? 2. Went home, waited all day for my car status to see if I can pick it up the same day. Until I can't wait any longer so I called them myself at 4:35pm. Service rep said they haven't completed the diagnostic, so I asked for my free rental car. He said that I would have to pay the rental myself, out of my pocket, and I need to call Enterprise myself to get it. I'm like WHAT? I have a free rental on my paperwork and just because you haven't completed the diagnostic I can't get it for free. Then I asked if I can get reimbursement for this? He said, not sure, they have to see what the diagnostic is first. I decided not to get the rental. It will not come out of my pocket. Had to cancel a 6pm meeting because of their inefficiency. Was also told he'll call me the next day, around mid day to give status of the car. 3. Next day, waited again, no phone call. Can't wait so I called at around 2pm to get status. Can't believe what he said, "I was about to call you, I can't find the technician to get the status, been looking for him, must be out for lunch, as soon as he's back I'll call you". He called back and let me know that the car will be ready around 5pm. 4. Called me at 5pm, I missed his call, left me a voicemail saying my car is ready for pickup. I called him back and said I need a ride. He said we can give you a ride but our driver leaves at 4:30pm and he's already gone. We can arrange it for tomorrow morning. I'm thinking, I give up on this one, he doesn't think and know how important it is for a customer to have their car immediately. I told him, I'll find a way to get there. I told the service manager what's going on and how frustrated I was. AutoNation Jeep needs to know how other car dealership services work. Had a great service experience with Toyota and Lexus, also good with BMW. I know, BMW and Lexus are more expensive cars BUT that shouldn't be basis for a quality service, plus, my current Jeep car is not cheap either if you think about it. And it's still new!!! My point is, car service co. needs to make sure that a customer has a ride immediately and do not leave the customer hanging or wondering what's going on.

AkosiCynch Dec 9, 2016

Let me just start of by saying I hardly ever write reviews of purchases, however my experience here prompted me to take the extra time and write this review. I live almost an hour away from this dealership and started my day at a dealership minutes from my house. After wasting my time there and being insulted on my trade in value, I walked out. I went online and started searching for dealerships and contacted many. Whitney Camden, promptly responded to my email and we started emailing back and forth....questions, concerns, etc. She sent me a link so I could fill in information on my trade vehicle and I completely filled it out including pictures and submitted it. The process stated it could take up to 24 hrs for a valuation which concerned me because I'd hoped to purchase same day. About 2 hours later I received a great offer on my trade (full blue book trade value). The offer came from the sales manager Jose Sandoval, who had to fill in for Whitney as she had some personal business to attend to. He immediately went to work putting the numbers together on paper and sending it over for my review. Was very pleased with this process. After we got to an easy agreement on the numbers he sent me a finance application to complete online. Once it was approved, he sent me an email to let me know so I could head to the dealership. In this email he told me that Willie Byrd would be the salesman assisting me once I arrived at the dealership. Mr. Byrd called me on my way just to introduce himself and let me know he had everything ready for my arrival. I was apprehensive about the dealership changing my trade in values after I'd arrived, assumed that they gave me a high offer just to get me in the doors....well that never happened. They followed through on the valuation provided via email. When I arrived the paperwork was ready. During mine and Mr. Byrd's discussion, he became aware I was a Veteran of the US Armed Forces. He then showed me how using my USAA membership I could save on car purchases and saved me another $1000 on this purchase! It took a while to get into see the finance person as they were busy (near the end of the month and a holiday at that). Once in with the sales guy it was not the high pressure event that I'd encountered in the past.....GAP insurance, extended warranty, etc. I told him what I wanted and got exactly what I wanted and nothing more.....nothing less. Overall very pleased with the entire experience! Would definitely recommend to friends, family, and anyone wanting to purchase a new vehicle. Every time I purchase a new vehicle, I dread going to a dealership because of the experiences of past, however after this experience, I know where I'll be going to buy my next vehicle and I know purchasing a vehicle can be fun again! Great job guys!

pvtbailey Jun 5, 2016

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Recent Reviews from AutoNation Chrysler Dodge Jeep Ram Spring

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