Recent Reviews from AutoNation Chrysler Dodge Jeep Ram Spring

I made an appointment to have recall issues taken care of as well as routine maintenance. Check in was fine, no issues. Later that day I received a call from the dealer telling me that I had missed my appointment and asking if I wanted to reschedule. The first thing I thought was, do they still have my truck. I explained to the lady that I dropped it off earlier in the day and she seemed to act like it was no big deal. Clearly a communication problem on their end. I emailed two days later to check on the status. My "Service Advisor" told me that she tried calling a couple of times the day before to let me know that the truck was ready. Really? Tried to call? No voicemail, text or email to confirm that I got the message? Once again, a clear communication failure on their end. Why would you not use another means of communication if you had to tell me my truck was ready? How long would my truck sit there had I not emailed? When I arrived to get my truck, I was escorted to the cashier to pay for the work. I stood at the small window staring at the cashier who had his head buried in his cell phone texting. He finally looked up with a surprised look on his face wondering how long I had been standing there. He tossed his phone on the desk which landed in a position for me to read the text. It was a personal text which pissed me off even more. His the deal kids, if you are being paid by the hour, leave your cell phone in your car. When I reviewed the paper work, I noticed that the all points checklist noted tires at 36 PSI. This was a good sign because I asked the service advisor to make sure they replenished the NITROGEN in the tires (I was told earlier that they have to bleed the tires down and then refill them). When I got the truck, the first thing I checked was the tire pressure. 33, 34, 32, 32! Checked the service work order......no mention of tires being refilled and the gauge certainly proved it. So now, the benefit, if there ever was one, of having nitrogen in my tires is a waste because I have to top the pressure off with air. Having the tires filled with nitrogen, which is a life time thing with Auto Nation, will take another appointment and another 1/2 day wasted. In my opinion, they clearly have some polishing to do.

M Pierce Jan 23, 2019

1/3/19 Waiting 12/7/18 Update. I still have not heard from these people.It doesn't take a genius to look up a stock number,to figure out who we are. I thought I would mention that my salesman's name was James Del Valle.Avoid him.I know that we only spent a measly 70 K.But you would think that would earn somewhat of a loyal customer.Its clearly about the sale.All they have to do, is sell just the one. Who cares about repeat business, and Service? 11/29/18. Update Still haven't received a call yet. 11/27/18 Update I have an idea.How about you call me, since you have my stock number. I already tried to speak to the GM,when I picked up my plates.I was told he was not there. 11/23/18 I thought I would wait a few weeks before I wrote a review.That would give me time to get over our anger and disgust with this place. And give the dealer a chance to smooth this over.But the call never came.So here it goes.The salesman was kind enough to deliver a new truck to my Iocation for a test drive. I thought that was a pretty nice gesture.I never asked for that to be done. The stock #JG212309 was what I was testing.We were pre-approved from our bank. So after the test drive.I went and got the Lovely Wife and we decide to keep the truck for a few days. So the salesman had us go outside and do a walk around for dings and dents.We marked a few panels on a sheet of paper. Then the salesman and ourselves each kept a copy. After deciding we wanted to purchase the truck.We returned it and the negotiations began.After a few days of going back and forth.Very easily I might add.The Lovely Wife decided she wanted to be the closer of the deal.So I text the salesman and told him the Mrs. would be taking over.I informed him she would be sending him an email shortly to get the deal closed.She had asked for three things.If all were agreed upon.We would come by that night and do the deal.He replied back to her email agreeing to all three things.So far so good.So we kept our appointment for that evening.We got there to the finance office.and Maurice started showing us all the warranties and other up-sells.I looked over at my wife and told her I thought she had already got a final drive out total and everything she wanted.She showed me and Maurice the Email......Yeah......it was pretty clear our salesman just got us in to make a sale. So Maurice calls this guy in the office.The man comes in and says he cant do those things. We both told him,that is the whole reason we even agreed to come in and make the purchase. He said he just cant.And he slithered out of the office.I was furious inside. Luckily Maurice saved this deal because we were ready to walk out.So we had to spend $3000 more than we expected. However it was not about the money.It was the lack of integrity of the salesman.We felt the deal was still fair even though the salesman botched it up. The problem is the wife felt like he just saw her email that said we will buy tonight.And he just looked beyond the few details to get us there.She felt he had diminished her because she was a woman.She really wanted this truck as well.It is unique and had been sitting on the lot for almost year. Well we purchased stock #JG212309. It was raining very hard the night we took delivery. We went home that night and never got to experience the great new car feeling.That was stolen from us.But sales got what they wanted.An aged unit off the lot.So the next day I had it cleaned up.The interior was dusty and some scuffs here and there.And all the same damage was still on the truck that was on the walk around sheet.They never fixed it. The DEF tank was at half full.Some of the PDI was not done.The wire harness package for accessory switches was not available.Then I go online and register my new RAM.Only to find it has an open campaign.It needs a new airbag module.They sold a new vehicle without checking for open recalls.I could go on about this situation.Just take this as a warning.What might seem like a good price.What are you having to give up.You have been warned.This should help the Black Friday Shopping.

SprayGun Jan 21, 2019

We bought a top of the line Nissan Armada from AutoNation in Katy and were convinced to purchase an extended warranty package that included free maintenance and oil changes at all participating AutoNation facilities. Our first concern was when we called to make an appointment and told that no appointments were necessary - just drive in for a quick service! I let them know that we own a Nissan and they told us we'd need to call on the morning we'd be bringing my vehicle in to make sure that they had the filters for my car since they do not sell Nissans there. So, I called the service department at 9:00am to touch base and they transferred me to their Parts department where I was put on hold, but shortly told that they indeed had the correct filters for my exact vehicle and to come on in. I showed up at about 11:00am and pulled right into their Express Service lane and was greeted and my information and keys taken. After sitting in the waiting room for an hour and a half, I finally went out to the Service desk and asked about the status of my car. The guy asked what kind of car I had and when I told him, he pointed and said, "That silver one parked over there?". I said, "Yes, that's it. Is it done and just sitting over there?". He said, "No, it hasn't even been started." Are you kidding me?! He quickly went and found the Service representative who originally took my information. She told me that they didn't have the parts and had to go get them, but I quickly called her out on that bold face lie and told her I had called first and the parts were there before I drove all the way to their facility. She said they were taking my car in right then. I am a teacher and had Monday off as a holiday and did not want to spend 3 hours of my day getting my oil changed! What a complete waste of my time and my day off. And I cannot stand being lied to. And to top it off, they did not even wash my car. I will never go back there for service. I would rather pay out of my pocket and go back to Keating Nissan where I am treated with respect and can get an appointment and my car is serviced within about 45 minutes! I must give a shout out to Adil in Finance. He overheard me getting a bit upset and brought me into his office where I was able to sit away from everyone and could even charge my cell phone that was dead after 3 hours of sitting around.

Megan Coty Oct 9, 2018

I brought my Jeep Wrangler to this Dealer because the engine light turned on and being a 2017 with warranty I didn't think anything of it. Boy was I wrong, it took them 5 days to tell me that they didn't know what it was wrong with it.... First, it was over heating, then the radiator being clogged from the rear of it, to oil in the radiator, after all this they were never 100% sure what the issue was, but even then... It was not covered under the warranty (Even that they didn't know what the issue was). The final "Issue" that they went with it was that the engine was broken because it overheated, BUT they refused to diagnose when the engine overheated or the reason why. Their solution was for me to pay them over $1000 for diagnostic and take it somewhere else or call my insurance so they can pay the repair, almost $12,000.00!!!! Yes twelve thousand dollars! The lady at the desk (MICAELA BARBER) was extremely rude and disrespectful, every single time I tried to ask what the issue was she always made me feel like I was some kind of idiot. Jeep should really train their people better, she was downright nasty. Even then, I called my insurance because I'm thinking that the dealer has my best interest in their mind, well It took them way more than what they expected to repair plus i only got a rental after the 3rd day of being carless, and AFTER I got the Jeep back, the AC works on and off, drives rough and sometimes shuts off out of nowhere. I tried speaking to the manager and he was no help. This has been a nightmare. Called corporate and they are siding with the Dealer because they were not help. Now my insurance is going up because of this repair, Jeep continues to have issues, the dealer says that there is nothing they can do... I'm so upset because I feel taken advantage off, from the dealer, people that are supposed to be looking out for me. Extremely disappointed, been a long time Jeep owner, all about that jeep life since I can remember but I have to say that this has turned me off all the way, this will be my last Jeep, I will not buy or lease another Jeep. I will not recommend another Jeep anyone I know. I'm going to share this everywhere I can, already called the news station....

Jon Mango Aug 27, 2018

I had 5 recalls on my vehicle. I called Auto Nation to schedule an appointment to come in. I told them I would drop it off after 3 and pick up the next day at 5. I asked if they provided a loaner, which they said no, not for recalls (thank you Chrysler). I buy your product and pay damned good money for it, to be inconvenienced at my expense). When I arrived, I pulled up to the service area. There was a guy standing at a podium there. He just looked and never said or did anything. So I got out of my car in the service area where there were numerous people. No one greeted me, or even spoke to me. I proceeded to walk inside when I asked the guy behind the podium where the service area was. He looked around as if confused and told me to go inside. Then a guy named Chase came walking up and asked if he could help me! Finally, a person with some coothe! He told me and the guy behind the podium that we were in the service area and went to direct me exactly where to go. I went into a room where there were 5-6 people all at a desk glued to either phones or their computers. No one looked up, no one said “hello” no one did anything to even acknowledge that I was there. Finally, Chase started asking them and then we found out which one I was supposed to go to. So I dropped off my vehicle. The next day around 3:30 I get a call from them that they will need to keep my vehicle another day. So finally, I get a call from them the day after and they tell me my vehicle was finished, but not to pick it up from them at least for an hour because they wanted to wash it. Hmmm, I thought well maybe they aren’t so bad after all. I went to pick up my vehicle after 3 pm and had to go inside to the cashier, who was this little skinny young girl who acted like she was put out cause I was there. “You here to pick up?” Was what she asked me so fast that I had to ask her “pardon me?” Are you here to pick up? She said in a raised volume. So rude, so unfriendly. I said yes. Then another guy comes into that office and she leaves and he takes over. No one saying anything. I got my keys and went to get in my car. I looked and it had not been washed...par for the coarse? I think you guys should train your people how to have manners and properly greet customers. I don’t think I will go there again. They lack good customer service skills to say the least.

Wanda Lou Jul 20, 2018

Updating my review because in just three short years, this place has lost its touch. I purchased a brand new 2015 Jeep Wrangler 3 years ago and had the best experience. My vehicle was appraised for $13k and I ended up getting $3k more than that after negotiating for over an hour. It was hard but the manager made it a point to come out, meet myself and family, and get me to the number needed to leave with a Jeep. Today I returned in hopes for the same experience. Not the case, not even close. The salesman we worked with Vildan, was actually great. But no one else we encountered cared an ounce that we were even there. We received a trade in quote, and the sticker price of a brand new 2018 Jeep Wrangler. Also, included in this trade in that could have taken place, were 5 brand new factory tires they would be able to keep for our Jeep considering we wanted to keep our custom large tires from our old one. They informed us this not only wasn't something they would add to the value, but we would need to PAY THEM to switch the tires so they could have the NEW ones. Another dealership close by chose to not even charge to switch the tires at all considering they profit from the tires. I called Vidal back to see if they would consider just switching the tires at no cost (bc it honestly didn't make sense not to)...he checked with his GSM and told me yes, they would take care of it and we can head back. When arriving again, we felt good and excited. Literally half way through the APPLICATION he comes back to tell us, "actually, the cost of the tires to be switched is $500 but we can off half off and just charge the $250 for y'alls. Wait, what? I felt completely scammed and uncomfortable after that. We left a dealership that was willing to take care of everything while their service department was open, to go back to AutoNation for this scam. Vidal did apologize and admitted he misunderstood his manager. However, that Manager that we never met because I'm assuming was too busy playing candy crush on his phone while four guys sit around watch, let that sale fall for $250. $250 at that point was small but the vibe and comfort was ruined. After multiple visits to the "back office" to speak with a his "GSM" after our now second visit, we realized this place just isn't what it was three years ago. I was surprised this mystery GSM never came to explain or offer assistance but after our experience, it's probably best we didn't encounter him. Hopefully Vidal ends up somewhere with a more hands on and customer service oriented team.

Kevin Boatner Jun 16, 2018

Morgan B. Jun 16, 2018

This was written by a friend who had done business with you guys. I bought a used Chevrolet 1500 from AutoNation Chrysler Dodge Jeep RAM Spring in December of 2017 and to start things off, they had to come pick up the truck from me to redo the state inspection, so that they could properly file my registration paperwork. Then, roughly 8 weeks into ownership, the engine grenades. Upon calling the dealership, no one wanted to help me. It took multiple calls to AutoNation corporate, in order to get the local dealership to start the warranty claim. Now that they’ve had my truck for 7 weeks installing a “new or refurbished engine” I went in person to check on the truck and I’m told by the tech doing the work that they are replacing it with an engine from LKQ (a local junkyard). Where I'm at now is that I have to leave for a business trip in less than 12 hours, and all I’ve been told is I can’t take their loaner because it’s too far and they don’t know when my truck will be ready. Despite all my attempts and suggestions to resolve the issue, including buying a new truck from them and trading the broken one in, they are doing everything in their power to make this situation as painful as possible. Yesterday 4/23/18 I was contacted and was told that my truck was ready, I arrive and spoke to the service manager, we spoke about the work done and why they elected to use a junkyard engine, I had to pry to get information on the engine, the engine they installed was from an older truck with more miles than my truck had on it, in addition to that the top end of the wiring harness is all butchered up and exposed. Sounds like the lifters are tapping (known issue on these trucks, my old engine didn’t have the issue) the steering column is binding up on something, and there’s a new mysterious hole in my tailight. They took my loaner vehicle back, despite the fact that my truck hadn’t been properly repaired. I attempted to talk to the used car manager, I tried to tell him I had a significant down payment to get into a new truck. He didn’t give me the time of day, so I go ahead and take this truck on my business trip. I spoke to the GM who also didn’t want to talk to me until I mentioned what had happened with the used car manager (as soon as he heard I had cash he didn’t want to hear anything else). He tells me to come see him when I get back from my trip and to bring said significant down payment, and he’ll do whatever it takes to get me in a new truck, awesome, or so it sounds. 200 miles away from home on my way back from my trip the lifters begin tapping ferociously, I limp it home and go see the GM the next day as planned. He offers to buy my truck back for an insulting amount considering how bad they had screwed it up, they show me new trucks and when we go talk price it’s nothing but advertised price (not whatever it takes to get me to buy a truck from them) as I’m walking away they come down $1,500, thanks but no thanks. At this point I’m tired of fighting these guys so I gave in and went to Gullo Ford and bought a 2018 F-150, and they made a better offer on my old truck than Autonation did. If in the market for new truck I’d highly recommend Gullo, they’ll actually take care of you. But whatever you do please DO NOT PURCHASE A VEHICLE FROM AUTONATION SPRING!

Avery Delfelder May 11, 2018

Brand new Jeep Wrangler bought on 9/30/16 at a different location. The engine warning light already was lit?? Very disappointed and on top of it I was also dissatisfied with the service. Dropped off my car at 9am, at AutoNation in Spring TX, was told by service rep, Brett, that a rental car can't be provided until diagnostic is completed. I said okay I need a ride home. He said our service van is currently out but will be back shortly. So I went inside the waiting area. 1. After a long wait of 1 hr and 20 min., service rep walked in to get a cup of coffee and saw me. He said, "oh our driver has been around, you must have not seen or heard him when he came in here and asked if anybody needs a ride". I was thinking, duh, so I missed him, shouldn't that be your responsibility to check if I'm still in here??? 2. Went home, waited all day for my car status to see if I can pick it up the same day. Until I can't wait any longer so I called them myself at 4:35pm. Service rep said they haven't completed the diagnostic, so I asked for my free rental car. He said that I would have to pay the rental myself, out of my pocket, and I need to call Enterprise myself to get it. I'm like WHAT? I have a free rental on my paperwork and just because you haven't completed the diagnostic I can't get it for free. Then I asked if I can get reimbursement for this? He said, not sure, they have to see what the diagnostic is first. I decided not to get the rental. It will not come out of my pocket. Had to cancel a 6pm meeting because of their inefficiency. Was also told he'll call me the next day, around mid day to give status of the car. 3. Next day, waited again, no phone call. Can't wait so I called at around 2pm to get status. Can't believe what he said, "I was about to call you, I can't find the technician to get the status, been looking for him, must be out for lunch, as soon as he's back I'll call you". He called back and let me know that the car will be ready around 5pm. 4. Called me at 5pm, I missed his call, left me a voicemail saying my car is ready for pickup. I called him back and said I need a ride. He said we can give you a ride but our driver leaves at 4:30pm and he's already gone. We can arrange it for tomorrow morning. I'm thinking, I give up on this one, he doesn't think and know how important it is for a customer to have their car immediately. I told him, I'll find a way to get there. I told the service manager what's going on and how frustrated I was. AutoNation Jeep needs to know how other car dealership services work. Had a great service experience with Toyota and Lexus, also good with BMW. I know, BMW and Lexus are more expensive cars BUT that shouldn't be basis for a quality service, plus, my current Jeep car is not cheap either if you think about it. And it's still new!!! My point is, car service co. needs to make sure that a customer has a ride immediately and do not leave the customer hanging or wondering what's going on.

AkosiCynch Dec 9, 2016

Jimmy Gonzalez - I would give a good rating for him, but the rest....well, read on. 33 Days to change a Head Rest. 3 trips and days off work to get a head rest removed and replace. UNACCEPTABLE. Needless to say, my opinion of the services that I have be subjected to are very poor, except for the updates that were provided to me while I waited in the waiting room for the service to my 2014 Town and Country Van by Jimmy Gonzalez. Let me explain. On July 15th, I drove the van into the service department and was told, after someone stood in the lane and looked at the head rest of the van, that I would need to make an appointment to get this fixed. I did but the appointment was not until August 5th. When I left, it dawned on me that no one took any part numbers or other, so I then called back and asked and was told that the appoint on August 5th was so they can take pictures and send forth a claim on this. I stated then, that I was off work already and could come back to have the pictures taken for a claim, but was told that this is not how they work. So for the next 22 days, I would have to drive with a defective head rest in the passenger seat, which is not a very comfortable thing for the passengers, as it jutted out into their heads. Not scoring many points here. I then made two other calls, one to Tomball Chrysler and one to DeMontrond asking if the instructions that I had received were accurate and whether this was normal, and sadly, both dealerships stated the same thing about AutoNation, that when AutoNation took over, the quality of customer care and service went down. So far, this is exactly what I have been experiencing. I brought my van in on August 5th, to get a picture (I guess) taken, so this can be sent forth in as a claim, and over the next 10 days, I received, No Updates, No Status' and No Calls to let me know that I was not forgotten. I sent an email to Jimmy Gonzalez and to the Manager, Mr. Hagan, and then received a phone call from Jimmy stating that the part had arrived on Friday. So now on Tuesday, I was making arrangements to make my 3rd trip to Autonation. When I got there on August 18, they had a loner car for me, so I could get to work and then they would call me when the car was ready. I received a call before lunch, so I took the car back and then waited 20 minutes for them to FIND my van. 33 Days to change a Head Rest. Very disappointing. Will not go back here again, no matter what. Not worth it at all. There are many other dealerships that actually care about their customers and do not make them jump through so many hoops that cost customers so much time.

Jim C Aug 28, 2016

Let me just start of by saying I hardly ever write reviews of purchases, however my experience here prompted me to take the extra time and write this review. I live almost an hour away from this dealership and started my day at a dealership minutes from my house. After wasting my time there and being insulted on my trade in value, I walked out. I went online and started searching for dealerships and contacted many. Whitney Camden, promptly responded to my email and we started emailing back and forth....questions, concerns, etc. She sent me a link so I could fill in information on my trade vehicle and I completely filled it out including pictures and submitted it. The process stated it could take up to 24 hrs for a valuation which concerned me because I'd hoped to purchase same day. About 2 hours later I received a great offer on my trade (full blue book trade value). The offer came from the sales manager Jose Sandoval, who had to fill in for Whitney as she had some personal business to attend to. He immediately went to work putting the numbers together on paper and sending it over for my review. Was very pleased with this process. After we got to an easy agreement on the numbers he sent me a finance application to complete online. Once it was approved, he sent me an email to let me know so I could head to the dealership. In this email he told me that Willie Byrd would be the salesman assisting me once I arrived at the dealership. Mr. Byrd called me on my way just to introduce himself and let me know he had everything ready for my arrival. I was apprehensive about the dealership changing my trade in values after I'd arrived, assumed that they gave me a high offer just to get me in the doors....well that never happened. They followed through on the valuation provided via email. When I arrived the paperwork was ready. During mine and Mr. Byrd's discussion, he became aware I was a Veteran of the US Armed Forces. He then showed me how using my USAA membership I could save on car purchases and saved me another $1000 on this purchase! It took a while to get into see the finance person as they were busy (near the end of the month and a holiday at that). Once in with the sales guy it was not the high pressure event that I'd encountered in the past.....GAP insurance, extended warranty, etc. I told him what I wanted and got exactly what I wanted and nothing more.....nothing less. Overall very pleased with the entire experience! Would definitely recommend to friends, family, and anyone wanting to purchase a new vehicle. Every time I purchase a new vehicle, I dread going to a dealership because of the experiences of past, however after this experience, I know where I'll be going to buy my next vehicle and I know purchasing a vehicle can be fun again! Great job guys!

pvtbailey Jun 5, 2016

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