Borderline horrible. Service writer, Colby, leaves the dealership wanting and falling short. She projects a total "whatever" attitude. She did not follow through with making sure I got picked up to come get my truck when it was finished: told me I'd be 1st on the list for 7am pick up, turned out I wasn't even on list. Finally got picked up at 11:30. I just had a Mobil 1 oil change... service took head off and put it back together with conventional oil.

I found a car I wanted online and called to make an appointment to see it. I was offered WAY LESS for my trade-in than any other dealer I have gone to. They finally agreed to $1K more for my trade in (still less) so I settled. (MISTAKE) I have almost perfect credit but they wouldn't offer me any less than 8% interest. I just agreed and figured I would refinance right away. Took home my car that night and it was filthy inside and they said they could not put gas in it. The wipers were also worn and it rained on the way home so I couldn't see at all and the gas light came on during my ride home. The dealership also said they couldn't put on my paper plates due to a screw or something, but I did it quickly when I got home. I like my car but this is the worse buying experience I have ever EVER had.

Excellent! Colby( my advisor ) was knowledgeable courteous and efficient

Kevin was very nice and took the time to explain what was needed yet to do on my jeep

Dropped off my Dodge journey at 8:30 a.m. and was very displeased at getting a call after 3:30 p.m. To pick up. This was a simple software update regarding cruise control and took entirely too long to do.

Service rep, Tom, never called me about the status of my vehicle. He was supposed to call after the diagnostics were done. I had to call him 4 times before I could get the results. The repair should have been quick, but since it was so late by this point, I had to bring the car back another day.

1) In advance, I made a service appointment for 2 service recall notices at AutoNation Spring. I received appointment confirmation and reminders via email. Upon my 7 am arrival for the recall service appointment, AutoNation would not accept the appointment reminder document with confirmation code they had sent me via email. Instead, all info necessary to set up the service had to be repeated to the service adviser. They said this was to “help me” - very unprofessional.. 2) AutoNation never called me during the day to advise when my vehicle was ready. I checked my cell phone call record and voicemail during the day - no calls from AutoNation or other numbers I did not recognize. When I called near 5 PM, they said the vehicle was ready and that they had left a voicemail. That’s impossible since there would have been a record of the incoming call on my cell phone. I had missed my ride with a work associate to AutoNation so I had to make special transportation arrangement to AutoNation. This lack of customer support was unprofessional and resulted in personal inconvenience and cost. 3) When they pulled my car up for delivery, as I was leaving I noticed they left the passenger mirror folded in and I had to stop and unfold the mirror. Very unsafe and unprofessional.

I took my pickup truck into AutoNation to have a few issues looked at - warranty and recall issues. AutoNation had my pickup for four days and fixed two of the five issues I had. I had a noise coming from my rear transaxle, and instead of diagnosing it and fixing it, the technician simply removed the receiver hitch and told me that was the issue. I was shocked at the level of stupidity and dishonesty. First, the hitch was not the problem (which was obvious), and second, I was insulted by his thinking I am such an idiot that I could not tell the difference. Anyway, I have other criticisms I could make, but suffice it to say, I will not be taking my pickup to AutoNation for further servicing.

Great service! Among some warranty items, had a problem with navigation and got nowhere with salesman or service rep, but the GM took care of it. Very pleased with this dealership!

Recalls, rotate tires, Oil change. ALL went well with the exception of being charged $22+dollars for changing the $44.00 air filter during the oil change which routinely includes checking the air filter anyway. Sooo they already had removed it....dudh.

I purchased a new 2015 challenger r/t plus from AutoNation. The salesmen were polite and responsive and buying the car was a pretty good experience taking less than 3 hours. As of now my 2015 Challenger has been in the shop of AutoNation 4 separate times for the same issues, oil leaking out of my engine often causing large amounts of smoke to billow out of my hood! My car currently has 9960 miles on it. I have never had anyone work on my car other than the AutoNation personnel. Yet again today I have a check engine light on in my car and will have to take it into the shop for the 5th time for what seems like the same issue as the last 4 visits. I really like my challenger when it works. I don’t like driving down the freeway in fear that my car will burst into flames! I do really regret buying from AutoNation!

Excellent. No hassle no issues. Enjoyable experience. Will recommend going back and inform a friend to buy from here.

Not a very good start, financing terms was not meet as agreed. Your financing team had to come back and make adjustments. The body and paint on this truck has many flaws. Your group has agreed to fix flaw. I will bring the truck in on Monday the 20th of this month to start on repair. I normally don’t Participate In these serveys , but felt a need to reply. I hope to see if you guys will follow thru on your part. Also have to drive almost 100 mile to get to you dealership, I hope to get reimbursed for gas! Thank you

I called ahead of time inquiring on a Ram 2500, spoke to Erik Kluna about the truck and decided to purchase it. He had the truck detailed and ready to go when I arrived and we had all the paperwork completed and keys in had in 45 minutes.

Sales people judging hurricane victims by our appearance. We are in Houston and our home was flooded with over 4' of water during the hurricane a couple weeks ago, we lost everything including our 2 cars. Since we've bought 4 cars in the past on the dealership Autonation located in Spring, Tx we decided to stop by yesterday and look at their vehicles. I parked our rental car right in front of their main door where we saw about 12 sales people (outside) just chating and waiting on customers, they didn't put any attention to us so we decided to start walking around looking at the vehicles in the parking lot. When we finally saw something my wife liked we decided to look for a sales person, walked towards the main entrance and again even tough they were next to the entrance nobody approached us so we walked in to the lobby/front desk, as we were looking around trying to find someone to help us a very nice sales person who was coming from inside the offices introduced himself and asked us if we had been help, long short story we ended up buying him 2 new cars because we really needed them, if it weren't because of him we had walked out and go somewhere else. Those "sales people" standing by the door didn't approached us and judge us because of the way we looked, as I mentioned we have lost everything and we were wearing some of the few clothes we were able to keep after the flooding (sandals, short and tshirt) besdides the fact my wife and I are Hispanics... We feel very disappointed at these people and hoping the Jeep family could give them better training and teach them a lesson not to judge people by their appearance... we don't know if we are ever coming back to this place because this kind of actions made us think our loyalty to them doesn't matter and we probably should take our business somewhere else. Thank you, Gustavo and Hilda Velazquez

They had the exact truck we were looking for, at the exact price they advertised. We drove for two hours to make this purchase because dealers in our area wanted $2000.00 more for the same vehicle. They have our business going forward. One recommendation, be patient. This dealer has such great deals, they are super busy.

There service department is horrible...ESPECIALLY Rob Pennington. He is totally unprofessional, rude, does not follow-up on things he says he will, doesn't return phone calls AND when you corner him for answers he acts like he has no idea who you are or what your talking about. I had an appt on 8/10/17 at 7 am. I dropped my car off on 8/9/17 at 3:00 pm FOR A COMPUTER UPDATE!!!! At approx. 2:30 pm (on 8/10) I called to get an update (note: the person who received my car said Rob would call me to give me an estimate time it will be done...HE NEVER DID!) When I called Rob was at lunch at I left a message. HE NEVER CALLED ME BACK!). I called again 2 hours later he finally answered the call, put me on hold for 20 minutes! Never came back so I called again...he wouldn't take my call he told the lady who answered the phone to tell me it was ready. I asked her to transfer me (and she did). He answered the phone and acted like he had never talked to me before. He is a POOR example for your company!!!!

Salesman Ronald Roy and William Clunn at the spring location are awesome 🙂

Best Chrysler service department in the local area. The team is very responsive and my service adviser Mark is always prompt in taking care of my needs and inquiries.

I dont know how the service dept. is, but the pre owned sales dept. is awesome......I traded my 2012 GMC in for my 2016 Ram eco diesel (which in itself is awesome)... the process took about 2hrs and was treated with courtesy and respect the whole way......the Ram had already been serviced, but they did give a quick detail, and topped off the tank..... I had a great experience with the sales crew and recommend them if you are in the market for a pre owned vehicle.....�����

Wonderful staff !!! Made the whole shopping and buying experience easy and enjoyable

Service was decent but whoever test drove my truck, went trough some mud puddles and decided not to wash it afterward.

They took great care of us. From internet chat with Jacob to in house sales with Jason! We're a happy family of customers!

Seems as though they went out of their way to make us wait. Experienced was so bad I considered leaving the dealership after 2 hours without getting the work done. The lady that helped us was plenty nice I should add.

Jeep is in for the same problem 2nd time in 2 months, warrenty work, get the car back. Down the road a piece I notice from the review the technician hasn't even put the interior of my car back together. I return and my question is to the Service Valet so you don't even check the technicians work, that'd be a big fat no. Also nasty dirty hand marks all over the head liner .

About every 4 years I buy a new car and never look forward to it because of the sales pressure, time and typical disorganization. My recent experience here was the best I've experienced. All very professional, clean and nice facility. No pressure but lots of service and attention. We showed up at 9:30am and drove away in a new Jeep Grand Cherokee Trail Hawk which I highly recommend. I traded a 2013 Mercedes G550 for it and like it much better. I'd recommend this dealership to anyone. Ask for Jason or Jose and I hope they can replicate the experience I had.

My experience with any AutoNation dealership has been positive, but the experience buying my Jeep in Spring was the best I've had. No hassle, pressure or chaos as I've experienced elsewhere over my years. Jason delivered exactly what I was looking for and had me out of there in a few hours. Great place to do business.

Always have good experience when I get my oil changed. Employees are very courteous.

Absolutely awful service. Came in for an 8 am appt for a basic oil change and am just leaving - four hours and half my Saturday? Goodbye and never again!

Just bought our new Grand Cherokee Overland here yesterday. The salesman (Hugo) was great to work with at the AutoNation in Spring. Everyone was so nice and no pressure. The new car general manager came to meet us and make sure we were happy and being taken care of. He came by 3 times while we were there. They had us wait while they tinted the windows and washed the jeep. The customer service area was clean and had drinks and popcorn. Also a big TV hanging on the wall to watch. They filled up the jeep with gas for us so we didn't have to stop to get gas in the rain. Great buying experience.

Special thanks to Demontrond Dodge in Conroe who managed to resurrect the electrical panel in my car after the Uconnect software update rendered it useless and SEVEN customer service reps bounced me back and forth between each other for two days and ended up telling me "dunno, sorry". The Demontrond service department told me to come right on by, fixed it and didn't even charge me. You just made a customer for life. PS: Autonation Dodge in Spring (who rudely turned me away) you suck. I won't be back.

My experience dealing with AutoNation in Spring, Texas this past weekend was exceptional. From the moment I initiated the discussion of purchasing a new vehicle (all online via email) until signing the closing documents in their office the experience was nothing short of professional. I had a vehicle that I wanted to trade in and was given a fair price for it. The price I received for the new Jeep Cherokee couldn't be beat anywhere else and the price never changed during our discussions. Actually I was offered a sport package for a small addition which made a big difference on the vehicle. Big shout out to Mike Rodriguez (salesman) who was very easy to deal with and is a real pro at what he does. This could have been a real disaster dealing with a car company (6) hour drive away in another state but the reality was a great experience. To make it even better, the new car averaged over (31) mpg on the drive home!

Amazing Daniel did a excellent job. Determined to help. His words was right we came there for a reason and he said he'll find something. Hope you are enjoying your day off!!!! Thank you

We took our 2014 Jeep Cherokee Latitude to have recall work done AND to have it inspected. When my fiancée went to pick it up, they couldn't find the keys. We were called the day before and told it was ready, but when he picked it up, he found out that it had not been inspected. He did not have time to wait around for that to be done as he had other commitments and had to wait a while before the keys were located. The problem he ran into later that day was that the Jeep could not be inspected because they had reset everything (disconnected the battery?), so it would not pass inspection until it had been driven for a while. It seems that communication and documentation is a real issue.

I'm giving them one star because of the after sale handling of my previous lease I had no issues with the sales department oil changes are a little slow but my issue stems from them not paying the transition fee on my old car. I ask if everything would be taken care of by the dealership was told yes a month after I took delivery on the new car they still hadn't paid the finial few lease payments now four months after getting my new car they hadn't taken care of the $395 transition fee when I told them they wanted me to find out how much was owed I had to call Chrysler to take care of the fee. My suggestion to anyone who deals with them is add this to your contact if they don't pay the charges they agreed to pay they will pay you double for your trouble

All I needed was my battery replaced and it took over 6 hours. I understand that they have other cars and people to deal with, but when I asked how long it would take I was told 1 hr. I dropped my car off at 11:30. By 2:00 I still had not heard anything from them so I decided to call and check on the status of my vehicle. The ladies who answered the phone were very nice but were unable to help me. Apparently they only person that could answer my questions was my advisor Rob. He happened to be helping someone else at the time so they told me that they would give him a message and have him call me back. So I waited another hour and half still no response. I called back again, this time he was on lunch... they will have him call me back. Another hour goes by I call again. They finally got me over to Rob who says I think I just walked past your car with the hood up, I'll call you back with a price when I find out. I told him my car is under warranty that's why I brought it to them and I would like him to ask how much longer he said ok I'll go ask them and then hung up on me. I waited 15 more mins thinking he was going to call me back and let me know, he does not so I called them again. I explained how rude and unhelpful he has been and finally someone else tells me my car is done. So I left to go get my car and finally Rob calls me back to tell me my car will be ready in 30 mins. I asked him what was done to it he said a battery change. Then I asked so it took over 6 hours to change a battery? He said well we also washed it and aired up the tires. When I got there my car was still not ready. When they brought it out to me the car was not washed and air was not put in the tires. Worst customer service ever.

Great customer service! Brought in our 2007 Ram2500 Deisel for recall items, all were done on the same day!

Purchased a 2017 ram 2500 cummins from Mr Larry Chatman. I myself were unable to be there for the purchase. Auto nation received my wife from the airport and she was in and out. One of the easiest vehicle purchases I have ever made. Everyone that we had the pleasure of working with were very professional and experienced. Special thanks to Mr Chatman for all his hard work. Will buy my next vehicle from auto nation. A no Hassel, no b.s. dealer.

0 stars was not an option. 2.5 hours for an oil change and tire rotation. Get down the street and my tire pressure warning is system going off. Well the fronts run 60psi and the back tires run 80psi. They did not adjust the tire pressures after rotating. So there I am in my new truck with less than 10k miles fresh from the service dept. in the had station parking lot filling my back tires and taking the stems out of the front to release pressure. Not to mention their refusal to warranty my ugly ass trim with broken clips. Complete failure. I'm in the process of proving they did not put synthetic back into my truck neither.

It took 5 days to just get 1 key cut and programmed. The ladies that helped me were very nice, but all other communication was ridiculous! Here is how the week went: 1) Monday : waited over an hour before guy told me they were out of keys and that they would have them the next day. 2) Tuesday: called to check to see if keys were in and I was told it had to be special ordered (which I would have done if told Monday). Gentleman said I had to come in and prepay so I could show proof of ownership. When I come in to order/pay I was told it could have been done over the phone. ��� 3) Wednesday : came in to have key done and after 1 and a half hours I was told it was cut incorrectly and had to be re-cut...... which of course cannot be done so another had to be ordered. 4) Thursday: called to see if key was in and to see what the best time would be to come in. Well.... key did not come in! �� 5) Friday : finally able to come in and get key cut and programmed. Took a little while, but was glad to finally get it over with!!!

Great service, nice people very little wait time clean place.

Absolutely the worst service department I have even seen.

I'm a very happy customer of Autonation Spring , everyone was very friendly not pushy except one young gentleman, cant remember his name and he basically approached us , and decided to be judgmental and rude to us. Thankfully the GM handled him and we were introduced to Deiondre "D" and he helped us out and I'm so glad I purchased a vehicle from him he deserves it he works hard and knows what he's doing. After that first horrible experience the team definitely made us feel like we were welcomed the second day when I purchased my Jeep Cherokee Trailhawk. Thank you for making my first car buying experience a great one!

The sales people tell you whatever you want to get you in the door. Once you're there you wait...and wait and wait. I finally finished the purchase of my new car which was picked out and negotiated online after hours of waiting. Then it took almost 2 months to get in my plates. After a couple weeks they called to say they were in and when I went to pick them up they said of the title lady took them back sorry. Once I finally was able to get my plates they tell me to drive to service so they can install them. That guy has the worst customer service ever. Apparently the bracket to put the front plate on was not in the brand new car and I am just out of luck. I told him my sales guy told me they would give me the bracket and he said I'm lying and told me to go find him. Of course he was gone for the day and when he called me back he assured me I would receive the bracket in the mail. It's been a month, guess that was just a lie to get me off the phone...

This was my first time going to AutoNation Chrysler Dodge and the service there was phenomenal. They will be seeing me and my car there from now on. That's where my next purchase will be from.

...if you need to buy a motor vehicle, go see Michael Anthony, it's that simple...

I have been going to this dealership for service on my 2012 Jeep Wrangler Rubicon Unlimited since I purchased it there in Dec of 2011. There have been long gaps of time between visits as I've lived and worked out of state over the years. It seems every time I return the place has a new personality, and sometimes not for the better. This seems to be one of those times. I understand having to wait for an oil change and new wiper blades when you drive up with no appointment, but still, it was longer than needed when my vehicle sat out front when done for a long time with no one ever letting me know it was done. Once I finally found the service rep (who was a really nice young guy) I was able to pay and leave. I was just handed my paperwork, they took my payment, and ushered me out the door. I looked at the inspection form stapled to the back of the paperwork once I was sitting in the Jeep and saw they had listed two fairly significant issues that needed to be dealt with but the service rep said nothing about any of it when processing me out. At 130,000 miles I expect there will be things that need to be done and this would have been an opportunity to discuss this with me and try and schedule me back to get these dealt with. In the past the "exit interview" included such discussions and a careful detailing of what all was found when the technicians went over the vehicle while servicing it. It appears those days are gone. Mainly because the service reps up front seem overwhelmed and perhaps understaffed, I'm not sure. It was great to see the Colonel still plugging away, but otherwise, I was underwhelmed by the experience.

No one helped me I walked the lot for 30 mins and even saw some salesman looking at me but the never got up !!!!! Shitty dealership!!!!

Fast but not rushing to the point where I would have to come back.

No hassle and extremely great customer service from Larry Chatman and the amazing finance guy Jerry! Can't tell you how happy my fiancée is with his 2017 challenger! We will definitely come back to y'all!

The service department needs a manager. I have been a customer for a little over 3 years when I bought my new car there. Yesterday, I had the worst experience ever in the service department area. Starting from the moment I walked in when nobody even looked up to see who I was or what I wanted...to when I went back out there to check on my car after waiting for about 2 hours for an TX state inspection and oil change...seems my car was ready, but no one had notified me...there were certainly enough people there, but they all were pecking away at their computers or shuffling paperwork, again, totally ignoring me standing there...and it seemed that I totally inconvenienced them by asking for my vehicle...This department needs an onsite manager out there who has an idea as to what "customer service" means and how to direct the focus of the staff onto the customer rather than them looking like a bunch of high school kids playing on their IPhones...totally oblivious to the world around them...

Issue 1 Service side is about the worst I have ever had to deal with. Once they have your money they stop helping you even when its there fault and they acknowledge its their fault and you are due a refund. Issue 2 Only after I started to use a different dealer I found for service did I find Spring Ram was trying to up sell me on items that were covered on my extended warranty. If someone there would like to speak to me about the issues I have had feel free to contact me. If you look you will see I have left messages for the service department that have went unanswered.

My visit to Spring Dodge was not good. I was told parts were in for recall so I took my truck in for service. When I went to pick my vehicle up found out parts were on back order for the recall. No one called during the day to may be aware of this issue. My truck was there all day at the dealership. There were two other recalls done on the truck. But I came in to get airbag inflator replaced. It was a waste of time for me. I was not handled in a professional manner by the Service Advisor. When I made my appointment to get the vehicle serviced the service advisor told me parts were in for the repair. I do not recommend this shop to do any repairs.

Based on email from salesman James, they quoted one price and percentage rate. Today when I was looking plying at paperwork after finally getting out of hospital, I realized they added a service protection on the bill to the price of $1,300. It does t match what James sent me via email. Will the finance guy said well in order to get your interest rate low, we had to add that from Auto Nation. Had an entire car full of people while on speaker phone who heard it. Makes this dealership look like they are dishonest. Many phone calls and emails later and still not responding. It's fraud now.

I was 3 days after my hernia surgery to decide to buy a new car. I knew pacifically what I wanted when I went to Autonation. When I went there, Jason Shayan greeted me with great courteous. He told me about rebates and military discounts and very knowledgeable of the car I pacifically wanted. There was no hassle. The whole sale took about 1 1/2 hrs. I never had a car transaction that was so smooth. Thanks Autonation.

Willie Byrd is an excellent and honest salesman. Attentive to the customer needs. Very thorough with a follow up call to make sure the customer is happy with their purchase. Very helpful. I Love my early Mother's Day gift.

I went in for issues with transmission and ended needing a new one as well and engine troubles after only having the vehicle for a year. 2014 Chrysler town and country with 78000 miles in was not expecting that to be the problem. After the repairs were covered they said I needed a new battery as well for the price of 240 or 283.00 which I could not afford to get because it was not covered. They repaired it only 2 days later for it to stop on me again for the same issues.

If I could give 10 stars I would! I had an AMAZING experience with Mr. Herrera (my salesman) and everyone at Autonation! I researched online and noticed they had the best prices on new vehicles and they had a much bigger selection. I found the perfect vehicle (my new RENEGADE!) on their website, started the process online, and my salesman handled everything! I showed up for a test drive and from the moment I walked in the door everyone greeted me with a smile! I have never had such a positive and pleasant experience at a dealership as I did at Autonation! I have been telling everyone I know they have to go to Autonation, they are AMAZING there! THANKS A ZILLION AUTONATION FOR MAKING MY CAR BUYING EXPERIENCE A GREAT ONE!

I will never return to this dealership for warranty work again. The rep I dealt with would not return my calls and once I picked up my Jeep and returned home I noticed my carpet was completely soaked! I was told upon picking up my vehicle that work was done and everything had dried out which is why they had to keep it an extra day.

WORST EXPERIENCE EVER! If I could give less than one star, I would. I've had MULTIPLE bad experiences in MULTIPLE departments at this place but this last one takes the cake! This entire dealership is a joke. I have never had such a terrible experience with a car salesman as I did tonight. His first mistake was trying to sell me a new car when I went in looking for a used car under a specific price. His second mistake was the way he was acting toward me. Every time I would try to speak he would cut me off. He wasn't listening to what I was telling him and was acting like I was completely wasting his time. He completely blew me off. I told him over and over what I wanted to accomplish and he gave every excuse in the book as to why it couldn't be done. I will never purchase anything from that dealership and strongly encourage anyone who is in the market for a new or used vehicle to look elsewhere. The only reason I'll return is to have a face to face conversation with the General Manager to explain to him why he needs to reevaluate the way his dealership operates.

Automation Dodge Spring TX is great. Full answers to questions, sincere interest in how I will use my vehicle, and follow-up after the fact. I will go there again!

I enjoyed working with Willie Byrd, I live about 1 hour and 15 minutes from the dealership even though there is a Jeep Dealership in my town and a second in a neighboring town, this is the second vehicle that I have purchased from them.

I set an appointment with Larry Chatman to consider buying a new Jeep Wrangler Unlimited 4 door. Larry took such good care of myself and my wife that we were in and out of the dealership within a hour and I was a proud owner of my 2017 Jeep. Larry also made sure that all the extras I wanted done to my jeep were taken care of and ready to drive away inside of 3 days. Thanks Larry for all your help and your kindness.

My experience was excellent my sells men Osscar Mena was very helpful, the vehicle I purchased wasn't quite ready, so he made sure that I had a vehicle to ride in till mine is ready, I definitely will be getting my next one from the company!

AutoNation put me in my ideal vehicle quick and easy, without any hassle. It's been a pleasure to deal with them. Follow up has been great but no problems with my new truck and a joy to drive. No pressure, great job, loving my ride. This old man may come back some time if he out lives the truck.

Amazing service! Worked with Erik Kluna and he had all the answers to my questions and did hassle me at all. Went in knowing exactly what vehicle I want to test drive and he had taken the time to go and start it up before I got there so the AC had a chance to cool it down! He spent all afternoon with us and I couldn't have asked for a better buying experience!!! One the numbers were finalized he passed us over to the finances department where Maurice helped us and he was wonderful as well!! I will definitely be recommending these guys to all my friends and family and will be back when I'm looking again!!

Thanks David Prince for your outstanding service. We looked around for several weeks trying to find the best vehicle for the best price. The vehicle we thought we wanted wasn't even on the lot. Thankfully, because you helped us find an even better one that was on the lot! Thanks for your service, kindness, and NOT being an overly pushy salesman!

I was looking for a new truck and Ben Dunaway found exactly what I wanted for the best price in town! Ben is a vet, super easy-going and strong on customer service, so when you're ready for your new Ram Truck, go see him! You'll be glad you did!

Had such a wonderful experience with Chris Buryk (salesman)... I got my trade-in vehicle appraised and was EXTREMELY close to purchasing the car of my dreams that day (even with the huge key marks down the driver's side of the car). Upon leaving the dealership with my trade-in, I was prompted to walk out back to get my car; my car was indeed out back and wedged between two vehicles and had another vehicle on its driver's side. I LITERALLY could not leave. I was not taken seriously and was shown the door when I informed them I would take the night to think about my decision. They treated my trade-in vehicle poorly, and I will not be returning. 75% of my experience was excellent, but the last 25% has completely turned me off car buying. I will drive my car until the wheels fall off.

Not happy with the service department at AutoNation Dodge Jeep Ram in Spring. Took my “like new” Jeep in to have an OEM hitch / Tow package installed. The Grand Cherokee SRT came back from service unwashed with greasy hand print all over it. It was also scratched in two different places. One scratch on a back panel were they had to remove panels to install the hitch and one on a front panel were it appears they did a hasty touch up job. They denied all knowledge and say they have camera footage of the front scratch when I brought it in. I've owned the Jeep less than two weeks. I’m done with AutoNation Service in Spring. They are a high volume high excuse dealer, stay away! Eric Kluna, a new car saleperson at AutoNation Spring, called me right after I posted this review to find out what happened. Service see the Sales department and get a clue!

Bought a 2017 Journey in January. Jordan was our salesperson. Took a road trip from Texas to Florida. Went in for oil change before work one day. All good so far

I have been to Autonation twice to buy a car. Both times has been bad. If you don't have A+ credit then you are treated like trash. The first time I was passed over to 3 different sales people with bad excuses. The second time I was given several sales lines but when it came down to it they just wanted money. I was trading in my 2012 Jeep Compass they tell me that they can only give me 6000 for it because it has a recall that is not repairable. Oh and the recall is airbag issues. Mind you this is their produce. So it's okay with them that I continue to drive a car that they say will never be fixed due to a recall with my family in it. They are only about money. Their sales people are rude.

Autonation is fortunate to have an outstanding salesman such as Benjamin Dunaway. He greeted us with a smile, introduced himself and then stepped back to listen to what we were interested in. He knew exactly where the vehicles were that we were looking for. He didn't try to pressure us into looking at vehicles over our price range or with accessories we didn't need. We were thinking of purchasing a couple of months down the road, but Ben was able to give us such a great price, along with the incentives, that we couldn't pass up the deal. He stayed with us throughout the whole process, making us feel that both our time and money are valued by Autonation. And when we were finished with the finance portion of this transaction, Ben was waiting for us with the car detailed and ready to go. I highly recommend purchasing a vehicle with Autonation, and if you want to be treated right by an honest, down to earth, knowledgeable salesman then Benjamin Dunaway is your man.

Jose Herrera is a excellent saleman. I drove 3 hours to get there and he had the paperwork and the vehicle ready to go. I would highly recommend this dealership and Jose Herrera.

Awesome! This was the only dealership that actually had the car showing listed on their website! Robert White was the guy that helped me and he was absolutely amazing. He was very personable and has very good communication skills and went above and beyond. I got the exact car I wanted. I honestly would refer everyone to him. I am beyond thankful for him! This dealership isn't pushy at all, everyone is so laid back and truly work to get you in a vehicle.

I live in Beaumont, and found this dealer online. They had the car I wanted, I submitted my trade info, and got a very quick response. The Internet salesman, Jimmy Young, was the best car salesman I've ever dealt with. He and the staff made the experience quick, clean, and pleasant. This was my first time to buy a car online, and I couldn't be more pleased, and impressed!

Mr Jimmy Young was an excellent he was very patient with my daughter and I . The fianance team was very professional. My daughter test drove two different types of Jeeps. She decided on the Jeep Sport . Thanks Mr. Young for everything.

This was the best sales experience that I have had so far. The salesman Jason found the truck and price that I was looking for within two days. Very honest man.

Took my 2015 Dodge Charger with 22k miles. On February 9 it is now the 26th and still no car. I went To buy a new radio. Daisy my service advisor was taking care of me Unfortunately, they took my car to the back shop to see if my radio was still under warranty. The radio it self was not. So I bought a new radio. When I got my car back from the back shop, I left when I pulled out of the dealership my car all Of a sudden wouldn't go out of 3rd gear. It's a 8 speed transmission. I took it right back to the dealership. Went back to daisy. She kinda laughed. And took my car to the back shop again. 1 hour went by and I had to go searching for daisy. After about 30 minutes of searching for her i found her. I asked her what's the problem. She told me the speed sensor is out. I told her to replace it. After 2 hours went by I had to go search for her once again. She then tells me that my car with 22,000 miles on it all of a sudden has broken transmission. from then on Every day I called her because she wouldn't call me there was a different story every time. Saying the sensor was out. The car has a tune on it. (Witch it does not) then she finally told me I have no idea what's wrong with your car. Yesterday the 25th she calls me to tell me that my cars warranty is voided because of the radio. After more than 2 weeks of my car being there. She told me we can no longer help you nor touch your car. And I have to pay for the rental car that they supplied me. Then she says Sorry. I will never ever ever Go back to this dealership. Nor will I ever recommend anyone to this dealership. Worst customer service I have ever dealt with!!

The customer service is great at AutoNation. I just purchased a 2017 jeep rubicon from there and I couldn't of had a better sales rep! I personally recommend asking for Jimmy Young, he was very knowledgeable and took the time to answer any questions I had. Overall great experience.

Scheduled an appointment for a wheel speed sensor check at 11:30 am. 4 hours later I go and ask them how much longer, since it should only take about 2 hours to fix that. Kevin the guy at the counter politely tells me they had forgot about my car. Get yall's crap together Autonation of spring. Not so mad, but disappointed in how y'all can just "forget" about a customer like that.

I was searching for a cargo van for my business and came across one with a fair price at this dealership. I sent an inquiry, which was answered promptly by Toby. He was very quick to respond to emails and answer any questions I had, without adding pressure. The customer service at this dealer was amazing, and definitely worth the drive from Georgetown!! Couldn't be happier with my vehicle! :)

Great customer service!!

Polite and courteous people throughout the dealership. Comfortable lounge with nice amenities.

An easy car buying experience! !!!

Love our new truck...customer service and desire to make things right, non-existent! We contacted Autonation Spring on Feb 14, 1017. Made an appointment with our salesperson for the next evening. In the meantime, asked for a Carfax report numerous times before receiving it. Finally got a copy 30 minutes before we left our home in Galveston to drive to Spring. Earlier in the day, we were contacted by another Autonation location (Gulf Frwy) and told that the vehicle we were interested in was at their location and that we should go there. Tried to confirm with Spring location as to actual whereabouts of the truck and they said they had it and didn't know why someone from Gulf Frwy would tell us to come there. No one could explain this to us. Arrived at Spring location, made deal and was disappointed, but agreed to less than "rough trade-in" value on our vehicle. We were offered more, sight unseen from another dealer, but we had driven all the way to Spring, really liked the truck we wanted to buy so made the deal. A day earlier we were told it would save time to fill out a credit app online so we did and submitted it. Didn't matter, had to fill out two others by hand when we arrived in the finance office and when asked why we had to do it again, basically got an answer of "shrugged shoulders". Went to finance office and was offered an extremely high interest rate due to the "late hour". We have excellent credit and about 40% down payment. When we nearly got up and left, he all of a sudden remembers another financing source that may have a lower rate. He found it, we accepted. (Why weren't we offered it in the first place?!) He then quoted us agreeable payment terms, only to realize after printing the contracts that he had made an error and that the payments would be higher than originally quoted. While in the finance office, we asked salesperson to please get our key ring (which when handed over had house keys, mail box keys, not to mention sentimental value). He said the sales office where the keys were, was now locked for the night and there wasn't anyone to open it. We left without them, drove back to Galveston. I texted the salesperson the next morning to remind him to please be sure to retrieve our keys and keyring right away. He assured me he would take care of it. He also collected some cd's we left in our trade-in and he would have them when I returned to Spring the next day for a minor window repair. Returned to Spring for the window appointment and I was told that we never gave them a key ring and that if we had, that they are typically thrown away. We provided two sets of keys to our trade in and expected we would get a second for the truck we purchased. When we asked for a second key to our new truck, we were told, "sorry" we don't have it. We have since learned it will cost between $125 to $220 to replace it. I also requested a copy of the Autonation warranty as we had not received one the night before in the finance office. The salesperson looked through my copies of my documents that I'd brought with me, took them with him and said he'd get a copy of the warranty. I waited for the window repairs which were done quickly and when my truck was returned to me, I asked about my documents. The salesperson told me he didn't have them and never did. So...now I don't know where my sales contract, financing contract or any other sensitive documents ended up. It is also at this time that they listed our "rough trade-in" for "clean retail" (double the trade-in value) on their website. We have purchased many cars in 30+ years of marriage and I have a background in the automotive retail business as a salesperson, finance manager and general manager. We've never experienced the level of confusion, frustration, mis-steps and apathy in any of our previous car purchase transactions. No attempt has been made to compensate us in any way for the unprofessional and frankly upsetting way we were served by this company. We told more than a couple of times that "I'm sorry, but this is the way 'Corporate' does it".

Excellent proffessional and courteious service. Service department was quick to assess and repair my Jeep.

Roland Hannah was my sales guy, and he listened to all of my concerns, wants and needs for/in a vehicle. He answered all questions and told me everything about the vehicle I was interested in. Roland makes sure that you understand everything that you need to know about the vehicle and buying process. I am extremely happy with my purchase and will return in the future when I'm ready to upgrade to another vehicle. :)

This is the 3rd vehicle I purchased there great service.

Great customer service! Very easy and efficient buying process.

When I took my 2014 Jeep Sport for servicing including two recalls, I was treated with professionalism from the original phone call through the completion of the work.

Great business. Mario was extremely helpful. He helped me get the exact car my daughter wanted. I am in Mississippi, he and the car were in Houston , and my daughter is in Dallas. He took care of everything and helped me get it at a great price. Thanks for all your help Mario!!!

Love everything about them

Awesome Service Department!

Great experience. Found a car that met my specifications online. Communicated with wonderful salesman until I could get to Spring, Texas to see car. He applied no unwanted pressure, was able to reserve the car, without commitment, until I got over. Once I arrived, car was ready to drive and be inspected. I signed the papers, and the finance folks were also amazingly helpful, kind, and no pressure. I was out of there in no time, and the car has been awesome. Overall, no negatives that could bring this down from a 5.

We just bought a beautiful ford focus and Mr. Mark Salinas was hands down the best sales man we have ever had. He made this process so smooth for us. He even had the process started for us when we got there. He for sure alone gets more than 5 stars in my book! Sales men like Mark is what makes dealerships great! Thank you Mark for helping us find the car that was perfect for us!!

I bought my first car from Jimmy Young at this dealership and will never regret it. They really worked with my budget and were never pushy, I highly recommend them!

Maybe if you buy new it would be ok. They showed me a pre-owned truck that had lots of defects, small damage, and poorly self-installed aftermarket parts. It even had a service light on for a non-functioning parking sensor. The idiots here talked in a circle, telling me the duct tape and string aftermarket installation was safe, because they "thoroughly check out everything." But then they couldn't account for why a service light was on and a parking sensor was broken (due to an accident, there was physical damage on the bumper over it, so it had NEVER worked and was simply busted from the accident), but they "thoroughly check everything so it's safe!" There were wires hanging out of holes in the bed, poorly capped. And! Just found out an acquaintance bought a BMW from there and it caught on fire after 35 days. I bet they "thoroughly checked it out." Also, look at the bumpers, windows, and wheel hubs... they spray plastidip on all of that to make it look nice, but do a crummy job so there is a ton of rubber sealant on the chrome and windows. Still was duct tape everywhere from the previous owner's terrible self-install of parts. I found them to be polite, but slow to do anything, confused about their vehicles, definitely unknowledgeable about their vehicles (I had to point out things for them), high-priced without any benefits for that price, and untrustworthy in their inspections and repairs of vehicles they have. This is all the pre-owned lot, I haven't tried the new cars area, so maybe it's better, I don't know.

great customer service, they took care of my vehicle and addressed all problems and fixed an additional recall that i wasnt aware of!

Easy to deal with, very upfront with all costs involved. Walked out with my new car quickly.

I have had the best experience with Ron. He made this purchase very easy and fast. I had an issue and they helped me with no questions asked. I will be buying another vehicle here in 6 months.

Good experience. Love the vehicle.

After recently getting my jeep back from a local body shop, my keyless entry and pushbutton start were not functioning. The body shop informed me that they thought the vehicle lost its programming which was due to a low battery in my fob, but they did not have the expertise to diagnose this. I then took my jeep to the dealership down the road where I originaly bought the vehicle. I talked to Kevin, the service manager there and explained what was going on. He made arrangements to have the vehicle looked at and after a brief inspection, they found that it was simply a matter of some connectors being reconnected incorrectly by the body shop. I was relieved of this, as we were afraid that it could have been something more involved. We were really happy that Kevin and his crew were able to get us in, trouble shoot the vehicle and get us back out, all in the same day. Thanks again to Kevin and the guys at Spring AutoNation Jeep. Mike S.

Krzysztof (Chris) Buryk is a very knowledgeable, friendly, and helpful guy. The process of buying a used vehicle was very smooth. Based on my research, they seem to have some of the best prices in the area, and gave me fair trade in value. Upon taking the vehicle home, I noticed an issue with one of the door handles. They replaced it immediately at no cost. Compared to other dealers I have interacted with in the past, they are honest and very professional. I will likely give them my business in the future.

I love this place never over charged and well taken care of. So far no surprises.

I had a roof leak with my new Dodge Ram truck, they fixed the leak quick but the damage to my leather seats ( light tan with orange rust stain across the back rest and bottom are still not fixed, rust stains across under seats. The dealership is almost nonexistence on warranty issues.

Just purchased a Dodge Journey on Saturday. Jose and Jerry were very accommodating and answered any questions we had. I couldn't be any more pleased with our purchase and experience.

I will be first to say that the price of an oil change is rediculous ......70 bucks for a dang oil filter COME ON REALLY! !!!! other than the price all was good

Will never be back. I have bought 3 cars from this dealership over the years. I bring in my 2015 Charger for a problem involving a rattling noise coming from under the car. Jimmy in service tells me there is a problem with something loose in the exhaust system. Being that I had the exhaust system modified I understood it could not be covered under the manufacturer warranty. Jimmy tells me that for a 99.00 fee they could diagnose the problem. I told him no, I would come pick up my car and take it back to the location I had the exhaust modified and have them fix the problem. When I went to pick up my car I find that I have been charged a 99.00 diagnosis fee? I told Jimmy not to do anything further and I would come pick it up. A diagnosis fee??? A diagnosis means you locate the problem and determine a way to fix the problem. Even if I told him to do a diagnosis it was not done, however I was charged for it anyway. Jimmy was not able to tell me what was wrong with my car other than the exhaust was rattling. He told me, "maybe the catalytic converter may be loose, or maybe an exhaustive pipe put in was too short, I don't know"? Jimmy's exact words, I don't know. You don't know??? So, it is obvious a correct diagnosis was not performed. Charging me 99.00 for what??? After I told him not to do anything to my car after I found out it was not covered in the manufacture warranty. I will never buy another car from any Autonation dealership ahain nor will I utilize their service dept. All over 99.00 you say? Absolutely, it is the principle. Nice generic response. I see the exact response to the numerous other negative feedback posts here.

My visits for service for my 2016 Jeep Cherokee Trailhawk has been consistently very good. My service advisor Kevin Hendricks is friendly, knowledgeable and always professional. I highly recommend getting your regular FCA vehicle service at Autonation Spring.

So much for the eMailed coupon for 10% off service. Website doesn't work. And they didn't honor it.

I would've gave this dealer 5stars if I had a different finance guy. I want to say that the sale person Ovie is awesome. If you want to buy a car from there ask for him. He was with me every step of the way. I had my 3 yrs old so. With me. Ovie kept on watching him for me, getting him water and popcorn. When the finance guy will was rude to me, he was the one prevented me from walking out of the door. Autonation you got my business today because of Ovie. Take care of this guy. For anyone going to buy from there, i would advise you to get you finance ready because if you had to deal with the same finance guy (Will) you will not be happy. He seemed so angry and upset because i rejected his offer which was way more than what my bank offered me.

Best car buying experience I've ever had. Fast and friendly. Stopped at nothing to make sure we were happy before and after the sale. Our next car and the car after that will be bought here.

My experience with Auto Nation was an awesome one they walked me through what tha problem was and fixed my car without any long wait time and tha customer service was great thanx AUTO NATION!

Excellent and Quick Service

My first experience at AutoNation. I was greeted quickly by a salesman (Adil Razzaq) and he efficiently helped us find a car. We already knew what model we wanted, and knew from limited web exposure that he had one we were interested in. Adil showed us that car and then offered a choice of others we didn't know about. Ultimately, we ended up with a car that fit our budget and had the most bang for the buck. There was minimal time spent in finance. The no-haggle price is great. I will definitely consider AutoNation Chrysler Dodge Jeep Ram Spring for my next buy.

This we the second stop on my journey to find a new car. The first place text me when I was within 2 blocks of him and said I could not see his car then. Which turned out to be the best thing for me. I found the car of my dreams. From the time I got there everything fell into place. The car was meant to be mine. Finished all the paper work quickly and even a full tank of gas to get started. I am enjoying my new car. Thanks for all your help. Carolyn

Great experience. JT was very professional and knowledgeable. Took care of all my needs.

The people at Automation were very helpful. We had to negotiate some issues with our truck purchase but overall we got a nice truck.

Horrible got a truck had it for 3 days was in shop for 4 weeks then when I got it back it had new problems ... then wanted a different truck and I had to trade backwards to get it .... service was horrible. .. sales didn't care about you and your just a number .... new truck has issues and I dred taking it in ....

Great customer service, Great Management, and Great employees.

Mario was a great sales person to deal with. Unfortunately when I got to the finance person, Damien Martin, he was very unpleasant to work with. He acted if I was bothering him and didn't offer me any of the warranties until I ask for them. I guess he was irritated because I was buying a car cash. You give me a price and I told him I would return tomorrow with a check to purchase the warranty and he tells me that I cannot it's now or never. So the next time I talk to another Finance guy after I bought the truck and he tells me it's no problem he can sell me a warranty. So that just shows me mr. Martin did not want to help me out at all. I've also left a message for the general manager, James Hagen, his office and on his cell phone and has yet to return my phone call? So don't know if I'll be buying any other cars heres.

Dropped off my truck for a 7:00 AM appointment for a recall, call several times through out the day for an update but no one would return my call when I final got someone on the phone at about 4:00 PM they said it would be another hour. Final got my truck back at 5:30 PM and they did nothing but look at it, because it didn't need the recall part. This was my first and last time at this dealership because I was treat more like a number instead of like a valued Dodge customer.

Great place, clean environment, and friendly employees.

Took them 2 attempts but they got it right on my new enigine install

Purchased a Ram truck 2 weeks ago from James Delvalle and it was by far one of the best car buying experiences. My wife and I had too many questions and James handled them politely and without frustration. He was not pushy at all and made us feel comfortable throughout the process which only took 3 hrs in total. My wife was very impressed with the overall process and you know that's big when the wife is giving you thumbs up. The financing was handled by Damien and he was also very professional and explained all docs to us. I will definitely recommend Autonation Chrysler Dodge to all and look for James Delvalle - he will treat you good and with respect.

Good professionalism, efficiency, and great atmosphere

My experience with AutoNation was wonderful. My salesman Hubert steen made sure I had a easy process allthe way through. He got me out of a bad car deal and into a new car and I am so happy with eveything. AutoNation will help you no matter the situation.

Took care of the airbag recall warranty issue in a timely manner.

Everyone was really friendly and they kept me updated on the status of my vehicle

Love the great customer service I get at AutoNation in Spring as I drive in I am quickly greeted and put into the right place. Rene always assures me that my vehicle will be ready on time and gives me advance notice of up coming maintenance work.

Started out at AutoNation Spring and after shopping around came back to purchase our new '17 Durango R/T. Great customer service, honesty, and professionalism. Everyone from our salesman Leo Calderon to the GSM John Pike to financing were extremely helpful and did whatever it took to satisfy us...even found another rebate that other dealerships did not find and also received a great trade in price for my vehicle. Would definitely recommend buying from this dealership as this is the 2nd vehicle we have purchased from here.

Service is horrible sales staff is not caring or honest they just treat you like a bank check...

I intend to buy my next vehicle from them, good customer service. Not perfect but better than the others.

Loved the Car hated the service. I was sold a car with Bluetooth that didn't have Bluetooth. After this I was told well you can just return the car, so I had to pay $500 for blue tooth to be installed (originally $900 but I said I would pay for parts). Then they installed an after market Bluetooth system that looks like I got it from best buy. I tested it on the lot and that did not work so I have to drive an hour and a half back to get that working among other problems with the car. Look the car was a quality car an relatively well priced but I sold myself on the car and was roadblocked at every turn by the used car sales department. I give it 2 stars because Kevin in the used car service department is a professional and has been extremely helpful throughout. This being said I just want all the problems with the car fixed get my money back for the faulty Bluetooth and go on about my life. They make this process sooooo painful and are only focused on the sale.

My 2012 Charger began to feel as if the electrical shift position handle wasn't choosing correct sequence when pushed forward to park or reverse also when pulling it back to select Drive, it had gotten to the point it always chose selection prior to provide after what I actually needed. Enough was enough, I called North West Dodge where I originally purchased vehicle only to like always be treated as if I had inconvenienced them. Keep in mind they also sold me vehicle with what claimed would cover life of vehicle while I owned it; also to learn quickly it expired at 70k. Car originally when purchased was in visibly immaculate shape with low enough miles to have been certified. It hadn't, I was told all recalls to date had been taken care of only to keep being told by their service writers each 5k when it needed oil swap that my vehicle still showed open recalls and that they would take care of it. This happened 4 times before I had enough. Last two recall letters received I have given Autonation Spring quick calls to set up appointment. I wish I had purchased from this elite group, after recently taking break from internet sales manager with a prestigious brand in the industry and keep in mind I'm a consumer as much as everyone. I have to give Autonation Spring a huge thanks for my experiences both times I have now gone with you, I always tend to hold dealerships sales and customer service to at times the highest level of expectations. Great job Anation Spring for living up to the tough challenge of earning my respect and now future repeat business in referrals; Mark Barrett an entire team... Give yourselves major points, you have continued to outshine the many dealerships I've been to. Not personally having the opportunity of working with any of your Sales Team yet to measure my rating, but if anyway close to the teams in have had pleasure to meet I'm strongly convinced the sales side will be awesome. I'm half tempted to throw on my professional attire just to stop back by, maybe chat with Tower and Sales Team Managers only to give yall the same opportunity to review me; possibly I'm one of links missing that you might be surprised to see just how muvh value I can bring to table, maybe even talk where I would fit in on your amazing team. Honestly your entire team up their has been A++ 👏🖒. HUGE THANKS AGAIN, Consumer always, sales by nature. Christopher Souza

Loving my new truck. Really helpful people. I definitely recommend this place.

ABSOLUTE WORST CUSTOMER SERVICE I HAVE EVER EXPERIENCED!!! Purchased a brand new 75th Anniversary Jeep Grand Cherokee in May 2016. Have owned for 7 months and only have 7,000 miles on the vehicle. My 7 year old son sits in the the back seat and the leather split. This dealership and Chrysler have refused to honor their warranty stating that "it is not a manufacturer's defect or workmanship issue and seems to be caused by an outside influence." Really!?! So the outside influence, my son who is less than 50 lbs "SITS" in the back "SEAT" and the material splits... That's not a defect!?! Complete BS if you ask me. I WILL NEVER... NEVER... BUY ANOTHER CHRYSLER PRODUCT!!!

I took my 2009 Charger to get an oil change, tire rotation & change airbag from a recall. Daisey at AutoNation Spring Dodge was courteous, professional and thorough. Their service department is very good and I will take my car there in the future.

Wow! I had my Dodge 3500 serviced and it was a amazing experience! The customer service was amazing! Buying parts was so easy and stress free! Nathan Dainton in the service department has set the standard on how you explain, communicate and provide great customer service! Nathan Dainton is the sole reason why my truck will continue to come to this dodge dealership! I can't say enough, thank you. From being very knowledgeable at his service office about my truck. He has set the standard on how to treat customers.

Very pleased with my purchase and the sales service. The salesman went out his way to ensure I was satisfied with the car and followed up with service to repair the door scratch in the car within 2 days of purchase. I would recommend Autonation to my friends when they are looking for a new used vehicle.

New owner of a 2017 Chrysler Pacific. WOW what a roomy car and all the bells and whistles without the price. Thanks to Larry Chatam sales rep. from Spring Texas.

Quick and fast we thought were going to be there all day

When we arrived we were not in the greatest mood but that quickly changed Hubert Steen was our salesman and he got us in and out in no time in a pristine vehicle for a great price. I have already referred someone there. It was well worth the effort

Service was great! Mario is very friendly and knowledgeable. Mario helped us find the car we wanted at in our budget.

Great place looking forward to doing business with them real soon My kind of people

My experience in buying a new Dodge Truck from Rob Pennington at AutoNation was a pleasant experience. Rob was courteous and informative, and did his best in helping me to buy a new truck.

I was extremely happy with the way things were handled at this Dodge dealership. My sales associate Mario and his trainee(?) Brian were wonderful. They tried so hard to make everything perfect for me and for my budget and they did get me into a wonderful vehicle if not the exact trimline I had hoped for, which was by far not their fault. Mario worked tirelessly to come to a compromise we would all be happy with and it did work out and I had enough because of it to afford the amazing warranty for the life of my vehicle and considering I run them until the wheels fall off this was actually more important than my spoiled brat needs. Thank you for all your patience because you were right and I am glad I took the Journey I did because she is great. I have to say this had to have been my absolute best experience at a dealership. I walked in with a very bad mood because of a bad experience just moment before over at Gilman and Mario not only put me at ease but actually put me back in a good mood. I was a reluctant buyer, my husband wanted me to be in a better vehicle, and Mario really put up with a lot of mood swings out of me and never wavered in his friendly and professional demeanor, neither did Brian, everyone was wonderful and saw to my every need while I was there. Thank you again and if anyone I know wants a Dodge I will tell them to make the drive to come here. I know in a year when we trade in my husband's car this is where we are coming. Update: I have the Mopar package on my Journey so I bring it to this dealership for my oil changes even though there are other dealerships closer. They are great every time I go, I see my salesman Mario all the time and he remembers me and always asks how I am doing and catches up with me. Everyone is always nice and friendly and they have taken excellent care of my vehicle. This dealership and my trusted mechanic are the only ones to touch my vehicle.

Every time I get service done here on my vehicle they amaze me with how slow, unhelpful and unfriendly they can be. Spent almost two hours there yesterday after they told me 1 hour or less most likely. Then I had to wait 10 minutes to move my car as they blocked me in and had no urgency to get me out of there. Sales staff wasn't great either, only reason I purchased was I took advantage of a new salesman. I could go on more but won't, I certainly won't ever buy another vehicle here, I wish I hadn't paid for the warranty now since the service department is such a joke.

Great buying experience, will refer my family and friends. Will not hesitate to purchase my next vehicle from Autonation and their awesome sales team!!!

I called Autonation Chrysler Jeep Dodge Service Department to schedule an appointment to diagnose a check engine light on my 2007 Dodge Charger. The earliest available appointment date was in two weeks. So I accepted that and took it in and it took an additional five days to call back with a diagnosis. Fourteen days later I called and was told to come and pick my car up. Two days later the light came back on. I drove it back there and said it would be the next day before they could see it. And there was no loaner car to give me. So I drive away with my car in the same condition it was in 19 days before, but $1200.00 less in my bank account. Which brings me to a serious issue for me. I have had my car serviced here 3 times on the record for the same issue and all three times I was told we have loaners but we are just out right now. Then you don't really have loaners, do you? Or just not for certain customers... I paid Enterprise Rental Car $900 for the 19 days that I was without my car. My extended warranty has rental car coverage but only while the car is in the shop for covered repairs, which was only ONE DAY out of the 19 to replace two O2 sensors! WOW!!! But there was no hesitation to try to sell suggested service like a transmission flush, oil change, and strut replacement, (which is where the $1200.00 comes in)but failed to repair what I brought it in for. What stops the service department from repairing my car properly the first two times which could have prevented the most recent experience. That's why car owners bring their car to the dealer and not other repair shops. Imagine what would be in the budget if the rental car fees didnt take away from the repair budget. What an awful experience and a regrettable waste of time and money I can never get back. My uncle get back in town and tells me I could have bought the O2 sensors from Ebay for $40 each and he could have replaced them for free in his garage. What am I paying for on each visit if my car still isn't repaired? Unfortunately the check engine light is still on so I an currently waiting on a call from JT after he secures a loaner vehicle so I can drive my car back for round 4 for the same issue! The first service advisor was Alfred Hayward and the second service advisor was Daisy. Round 3 was with JT. I'm very courteous and polite to the advisors in person and on the phone and understanding of the diagnosis and repair process. I'm sure every customer experience is not like this which just makes me wonder why my experience was...

I had to have warranty work done. They were very friendly, scheduled me an appt and took care of what was needed and did some routine maintenance that I hadn't asked for.

Our previous advisor departed from Autonation Chrysler so we met with our new advisor Joseph Mccoy. He was very personable and attentive to our needs for servicing. Car was delivered on time.

Evangelos did a great job. I arrived to AutoNation and in 45 min my car ready for a regular service. Form the time you arrive people at AutoNation make you feel appreciated and they really take care of you

Great service! They figured out what was wrong with my car and fixed it immediately to get me back on the road as quickly as possible. Other dealerships gave me the run around but Autonation didn't. I will always bring my car to them!!

4th Car from this Dealership always a great experience

The experience we had through our second buying experience with Jorge was totally awesome. I have already referred 1 person who also bought a vehicle through Jorge.

Mr George Longoria is one heck of a salesman he made it the funnest truck buying experience ever. He is very detail oriented out of all salesmen that I have ever delt with. He lays everything out on the table and is point forward with the best deal that he can ever give to you. I have had alot of horrible experiences with different dealers and he buy far beats the pants off of other people with beeing curtious and time worthy of your time. I will never ever buy another truck from anyone other then Mr. George Longoria. When I say all of this it is no Bull experience this first hand for your self and watch what an amazing job he does for you or anyone you kno. He sold me two trucks in a 3 year time frame and I am by far very pleased with him and the autonation crew for doing an outstanding job.Hats off to you Mr. Longoria. Thank you again for making this an awesome time of truck shopping. I meen heck he must be doing a great job to be at autonation for as long as he has been. So please everyone I encourage you to see him if you are interested in the best deal that money can buy. Sincerely Mr.Matthew Whiting...

Car buying experience was very good. Went smooth better than I thought it would go.

In and out. Couldn't have been any better.

James was great! He was very low pressure and let the car sell itself by showing us features and really listening to what we needed and what we didn't need need. His only concern the whole time was that he was providing us with excellent service and that we were happy with the choices that we were making. Price was a big thing for us and he spent a lot of time helping us find the right combination of options that met our price point and got us in a car that met our growing families needs.

I've purchased 2 vehicles from this dealer. They definitely take care of me and have been my fav dealer out of about 7 of my experiences. My preferred sales associate there is Diego Delgado... he's been there forever and the most knowledgeable IMO, but more importantly, he is on point with not wasting my time and patience. There's nothing more stressful than buying a vehicle; however, Diego makes it quick and painless, which is what's important to me! I have the feeling he gears his service towards the different types of customers which makes a great salesman! Too many times, I'm annoyed by car salesman and the whole process, but not here. Also, I usually have to haggle my life away to get the best deal... they didn't make me do that, definitely feel they offer a fair price. Also, never had a complaint about their service dept. with my last vehicle, they went out of the way to satisfy me.

Bought my first JEEP ever in August. Cannot say how much I love it enough. Took it for the first oil change and tire rotation at Autonation in Spring this week and Brett made my visit so quick and easy. I was in and out in no time. They had fresh coffee, hot chocolate, and popcorn in the lobby while I waited. It was a great experience. So far very happy with Autonation Spring

Very helpful, did not pressure me into sale.

Mr George Longoria sold me 2 trucks in 3 years and let me tell you. When it comes down to it he is the most salesman oriented person that you will ever find in a dealership. I am 40 years old and have been through more vehicles then people probably change underwear. Well maybe not really but he is a great guy and is point blank with the best deal that he can get you or anyone you know. He is very polite and not pushy at all like alot of salesmen are. He let's you get what you want and never tries to talk you in to a different vehicle then what you are wanting. I have visited alot of dealerships in my time and he by far beats the pants off of the competition when it comes down to it. He makes sure to go over all details of everything on any vehicle that you are interested in. I have been through the ringer before and let me tell you he has made it the best experience ever. Hats off to you Mr. George Longoria. And all the rest of the autonation crew. But you Sir are the best at helping out and making sure that people like me get what we are actually after. Thank you again for stretching your neck out for me. Come on everyone experience him your self and you to will be very pleased. Thanks again. Sincerely Mr.Matthew Whiting....One heck of a happy camper....

We spent $4000 to make repairs on our transmission they said we needed and the van was never fixed. Now they want another $3800 to replace the transmission, 3rd time in the shop in a month. Either they are crooked or incapable.

Terrible service department & yes, I've left message for general manager. I've also requested a phone call through their live chat on the auto nation website twice. I have now contacted Dodge directly

There is a ram dealer very close to my house. They were awful to work with. So I drove across town to AutoNation on 45, and found great people to work with, great selection, and got a great deal on a wonderful truck!!!! Be sure to find Josh Downs as your salesman, and Damien for financing. They will bend over backwards to help you find what you want. Do your homework before you go so that you know a fair price for what you're buying. They are willing to give you a deal but you have to ask for it. I typically hate buying cars especially new ones. But I had a great experience at AutoNation and I feel very good about my purchase. I highly recommend AutoNation and I can't say that about anywhere else I've ever bought a car. Happy shopping!

James Delvalle helped us out with the purchase of our brand new Jeep. I'd really recommend coming to this dealer traded in my vehicle and got a really good price for it. Thanks James Delvalle

Very courteous helpful and knowledgeable

The only place in the state that had the part I needed, thanks.

Granted to all discounts they offer as shown in the advertising excellent customer service everything go smooth and easy They take care of my trade in I was expecting less of what they value my old truck Thanks... Leo Calderon & Ben Donovan...

I love my Jeep, but they didn't build or engineer the vehicle. The sales staff carries every stigma of a car salesman and try the same stupid lines you here all the time. My salesman over promised and way undelivered. The service department is a complete joke. I had warranty issues with my radio and it took 6 weeks for them to get it in, because they did t order it to begin with. I made an appointment to have the radio installed, was told a 2 hour job, it took me calling and ...pushing since they had it for 5 hours. My service rep Daisy couldn't even muster the courage to look at me as I stood in front of her desk for 10 minutes waiting for one of the porters to bring my Jeep up. I will never buy another vehicle from them, I only bought the Jeep because I always wanted one and they had a great selection. Do yourself a favor order the Jeep from the online person, secure your financing from your bank, tell them what day your picking it up and have as little interaction with them as possible. See More

Brand new Jeep Wrangler bought on 9/30/16 and the engine warning light already was lit?? Very disappointed and on top of it I was also dissatisfied with the service. Dropped off my car at 9am, was told by service rep, Brett, that a rental car can't be provided until diagnostic is completed. I said okay I need a ride home. He said our service van is currently out but will be back shortly. So I went inside the waiting area. 1. After a long wait of 1 hr and 20 min., service rep walked in to get a cup of coffee and saw me. He said, "oh our driver has been around, you must have not seen or heard him when he came in here and asked if anybody needs a ride". I was thinking, duh, so I missed him, shouldn't that be your responsibility to check if I'm still in here??? 2. Waited all day for my car status to see if I can pick it up the same day. Until I can't wait any longer so I called them myself at 4:35pm. Service rep said they haven't completed the diagnostic, so I asked for my free rental car. He said that I would have to pay the rental myself, out of my pocket, and I need to call Enterprise myself to get it. I'm like WHAT? I have a free rental on my paperwork and just because you haven't completed the diagnostic I can't get it for free. Then I asked if I can get reimbursement for this? He said, not sure, they have to see what the diagnostic is first. I decided not to get the rental. It will not come out of my pocket. Had to cancel a 6pm meeting because of their inefficiency. Was also told he'll call me the next day, around mid day to give status of the car. 3. Waited again, no phone call. Can't wait so I called at around 2pm to get status. Can't believe what he said, "I was about to call you, I can't find the technician to get the status, been looking for him, must be out for lunch, as soon as he's back I'll call you". He called back and let me know that the car will be ready around 5pm. 4. Called me at 5pm, I missed his call, left me a voicemail saying my car is ready for pickup. I called him back and said I need a ride. He said we can give you a ride but our driver leaves at 4:30pm and he's already gone. We can arrange it for tomorrow morning. I'm thinking, I give up on this one, he doesn't think and know how important it is for a customer to have their car immediately. I told him, I'll find a way to get there. I told the service manager what's going on and how frustrated I was. AutoNation Jeep needs to know how other car dealership services work. Had a great service experience with Toyota and Lexus, also good with BMW. I know, BMW and Lexus are more expensive cars BUT that shouldn't be basis for a quality service, plus, my current Jeep car is not cheap either if you think about it. And it's still new!!! My point is, car service needs to make sure that a customer has a ride immediately and do not leave the customer hanging or wondering what's going on.

Brand new Jeep Wrangler bought on 9/30/16 at a different location. The engine warning light already was lit?? Very disappointed and on top of it I was also dissatisfied with the service. Dropped off my car at 9am, at AutoNation in Spring TX, was told by service rep, Brett, that a rental car can't be provided until diagnostic is completed. I said okay I need a ride home. He said our service van is currently out but will be back shortly. So I went inside the waiting area. 1. After a long wait of 1 hr and 20 min., service rep walked in to get a cup of coffee and saw me. He said, "oh our driver has been around, you must have not seen or heard him when he came in here and asked if anybody needs a ride". I was thinking, duh, so I missed him, shouldn't that be your responsibility to check if I'm still in here??? 2. Went home, waited all day for my car status to see if I can pick it up the same day. Until I can't wait any longer so I called them myself at 4:35pm. Service rep said they haven't completed the diagnostic, so I asked for my free rental car. He said that I would have to pay the rental myself, out of my pocket, and I need to call Enterprise myself to get it. I'm like WHAT? I have a free rental on my paperwork and just because you haven't completed the diagnostic I can't get it for free. Then I asked if I can get reimbursement for this? He said, not sure, they have to see what the diagnostic is first. I decided not to get the rental. It will not come out of my pocket. Had to cancel a 6pm meeting because of their inefficiency. Was also told he'll call me the next day, around mid day to give status of the car. 3. Next day, waited again, no phone call. Can't wait so I called at around 2pm to get status. Can't believe what he said, "I was about to call you, I can't find the technician to get the status, been looking for him, must be out for lunch, as soon as he's back I'll call you". He called back and let me know that the car will be ready around 5pm. 4. Called me at 5pm, I missed his call, left me a voicemail saying my car is ready for pickup. I called him back and said I need a ride. He said we can give you a ride but our driver leaves at 4:30pm and he's already gone. We can arrange it for tomorrow morning. I'm thinking, I give up on this one, he doesn't think and know how important it is for a customer to have their car immediately. I told him, I'll find a way to get there. I told the service manager what's going on and how frustrated I was. AutoNation Jeep needs to know how other car dealership services work. Had a great service experience with Toyota and Lexus, also good with BMW. I know, BMW and Lexus are more expensive cars BUT that shouldn't be basis for a quality service, plus, my current Jeep car is not cheap either if you think about it. And it's still new!!! My point is, car service co. needs to make sure that a customer has a ride immediately and do not leave the customer hanging or wondering what's going on.

The guys here were very friendly and helpful in helping my find a new car. I am very satisfied with the service they provided me. Jose was very patient and knowledgable towards my family and I. I have no reason to give AutoNation anything but 5 stars. very happy with my new car!

Had my 2012 Dodge Ram 1500 in for extended warranty repairs. Brett Bennett was my service advisor. All went fairly OK u.til it came time to pay. At the time I was out of state and Brett took my card number over the phone at the time he told me my bill was my deductible. Days later I check my bank statement to find that I was charged a different amount. Once I was able to get Brett to return my call he proceeded to get very argumentative on the phone on top of he kept cutting me off and wouldn't let me talk. This is the first and the last time I will use Auto nation Spring even though this dealer is 5 minutes from me. I will from now on take my vehicle out to Tomball or Conroe as so will my other family and friends. There's 10 MOPAR vehicles that will not be serviced at AUTO NATION DODGE IN SPRING any more. Frank you might need to teach your young immature service advisor BRETT BENNETT better Customer Service skills on top of returning calls yourself.

Very nice people and very professional. Overall great experience!

Was very pleased with the customer service I received very attentive and was in and out in no time will be visiting again.

From the minute I spoke with Jordan over the phone to the moment I drove off the lot in my new car, I felt very well taken care of. The entire process happened in one day. I will definitely be a return customer.

I just purchased my 2016 Ram 1500 from Jimmy Young. If you are looking to get into a vehicle, go see Jimmy. Very sweet and honest man. I will defiantly tell all my friends and family. I can honestly say Auto Nation in Spring has the best staff.

I had a great experience at AutoNation !!! Jason Shayan was the Sales Associate who helped me with my purchase and he was very helpful. It was my first time ever purchasing a vehicle and he really helped me out he made the process go very smooth and kept informing me on how everything was going. It felt like he was genuinely trying to help me get a vehicle and i appreciate that because it was much needed ! A few days after I left he also checked to make sure everything was going good with my new jeep. Ignacio the finance manager was also great and very helpful as well and I'm very thankful ! So if you are looking for a vehicle I definitely recommend to go to AutoNation Spring . Jason did a very great job! Im definitely recommending this location to my friends and family or for my future purchases .

First time dealing with them. Brett my service advisor was on point with the amount of time taken for Repair and worked with my situation regarding vehicle. It all started with the service manager who paired us. She was johnette on the spot with attending too me and my concerns. overall. i will be back for all service needs. Kenneth w

I just bought a Ram 1500 crew cab. It is replacing my 1998 ram quad cab. Everyone at the dealership was very friendly and helpful. T

Jimmy my service advisor is the best. He always takes good care of both my vehicles!

Super fast sales/finance team...well priced car. Michael Rodriguez was great and well prepared for my arrival. Traveled from Katy for my car.

I TOOK MY 2016 RAM IN FOR ISSUE WITH HEADLIGHT. THIS IS THE SECOND HEADLIGHT SINCE I BOUGHT VEHICLE 2 MONTHS PRIOR. I DID NOT PURCHASE VEHICLE FROM AUTONATION BUT CONVENIENCE AND INITIAL PROFESSIONALISM FROM STAFF IN SERVICE MADE ME THINK THIS WAS A PLACE I WOULD LIKE TO DO BUSINESS WITH. WAS INFORMED BY STAFF THEY COULD HANDLE WARRANTY ISSUES AND SEEMED VERY PLEASANT OVER THE PHONE AND EASY TO DEAL WITH. HOWEVER UPON BRINGING VEHICLE IN I WAS TOLD THERE WAS A BROKEN OR MISSING BRACKET AND LIGHT WAS RIGGED TOGETHER AND WOULD NOT BE COVERED UNDER WARRANTY. I THEN WAS GIVEN A REPAIR ESTIMATE FOR SUGGESTED REPAIRS. AS I JUST BOUGHT VEHICLE I QUESTIONED EVERYTHING I WAS BEING TOLD AND TOOK VEHICLE TO ANOTHER DEALER. LIGHT WAS FIXED AND WORKING WITH IN A HOUR. I ASKED ABOUT SERVICES RECOMMENDED BY AUTONATION AND WAS TOLD THAT THERE WERE NO MISSING OR BROKEN PARTS. FURTHER EVERYTHING WAS COVERED UNDER WARRANTY. I UNDERSTAND MISTAKES CAN BE MADE AND WANT TO BELIEVE THAT THIS WAS AN ACCIDENT ON AUTONATION PART. HOWEVER I FEEL LIKE AUTONATION BLATANTLY TRIED TO RIP ME OFF AND UNETHICAL PRACTICES MAY BE TAKING PLACE. I DID RECEIVE A CALL AFTER SHARING EXPERIENCE IN A REVIEW. GENTLEMAN WAS NICE AND PROFESSIONAL AND EXPRESSED HIS APOLOGIES FOR CONFUSION. LIKE I SAID MAYBE IT WAS A LEGITIMATE MISTAKE BUT I WOULD JUST SUGGEST BUYER BEWARE!

Jimmy Gonzalez in the service department was ABSOLUTELY FANTASTIC! I was un-aware that appointments were required with this dealrship and Jimmy made sure that my truck( 2014 Ram 1500) would at least be looked it in a fair amount of time even without that appointment. Long story short my entire turn-over time was about three days and I was even able to continue to drive my truck after the diagnostic,before the original AC issue was fixed (We just had to wait on parts). Even if the turn over time was not as quick as it was Jimmy's patience and consistent follow-ups was world class. If the man said he would call with an update at x time.. HE CALLED WITH AN UPDATE at X TIME!! Which is so hard to find nowadays..people who simply follow through and follow up! Thank you Jimmy! If we ever have any issues we will definantly be back to you!

Brett Bennett did an awesome job with our last maintenance trip to AutoNation. Time stated was accurate, everything we requested to be done was done and also a tire rotation, thanks to Brett's attention that it was needed. Our vehicle was also returned in like new, clean condition and he updated us on our service during the day. Will definitely request him in the future.

Very helpful in buying new vehicle.

It was the best experience I've had at any dealer. My jeep was repaired and returned cleaned the same day. Service is great. Thank you.

I just purchased my 2016 Challenger from Willie Byrd last week. If you are looking to get into a vehicle, go see Willie. He went above and beyond to make sure I was getting what I wanted. Willie also kept me informed on how everything was going during every step of the process. This was the second car I've bought from AutoNation in Spring. All the staff is very friendly and considerate of your time. I tell everyone, all the time, to go here.

Ask for Mario Quezada, He is great and very customer service oriented

Larry Chatman took great care of us. They were the only dealership within 200 miles that had the car I wanted with everything I wanted on it. He got us in and out as fast as possible and worked with is where he could.

Mr. Hubert my salesman was great. He had everything ready before we got to the dealership. He made the car buying experience great.

Very unprofessional, we decide against signing on a vehicle that day. Saying we need to discuss it further. The guy stated he would get ahold of me regarding but he bypassed me and took my wifes number off the sheet contacting her. Very disrespectful. As for a veterans standpoint they have lost our buissness. What a joke of an establishment.

We purchased our 2011 Jeep Grand Cherokee at AutoNation six years ago and the transaction went very smoothly. The salesperson was very helpful. We received a fair price both on the new car we purchased as well as on our trade in vehicle. Since our purchase, we have brought our Jeep to AutoNation for various service needs and found them to be very customer oriented and friendly. Our service representative, Kevin Hendricks, has always done an excellent job in accomodating us on a timely basis, and making sure the job was performed profesionally and on a timely basis. We have been very pleased with the staff at AutoNation for the last six years since purchasing our Jeep Grand Cherokee and would highly recommend them!

Over all JT was a pleasure to work with and very knowledgeable with vehicles. I never felt like he was feeding me uneducated filler information. I brought my Chrysler 300 SRT for a misfire in cylinder 5. They found out it was a bad cam and lifters, which had originally been replaced by Northwest Dodge in March. I was notified that it didn't look like the cam was replaced and only a few of the lifters when NW Dodge had it. JT was able to keep in touch with me on the process and also the few recommendations he suggested on the vehicle, never sounding as if he was trying to over sell me services, as I had already known a few of his suggestions were services that I should do and filters that needed to be replaced. The only thing I would've changed is it would have been nice to get a loaner vehicle while my 300 was getting extensive motor work done for a week and half. I was only offered one when they couldn't complete my service on Friday and it wouldn't be complete until Monday. I drive 70 miles a day to and from work, and it is difficult to find a ride, especially for several days. I received the car back and its good as new. I appreciate all the help JT gave me and I will be going back to him if I ever have any other issues.

Great staff. Was able to help me out last minute when I really needed it. Did a great job too, and delivered on time. Will return.

Truck had problems with the Def system. I was hauling a 40 ft gooseneck. Gave me the opportunity to drop the trailer there so they could diagnose it. It was not fixed because of the catalyst being on back order. But just the fact they let me drop the trailer there. Avoiding a huge hassle. Very thankful.

Our salesman, Boris was really knowledgeable about our Ram, and was very conscientious about making it a pleasurable experience.

Friendly, fast and knowledgeable. Good team with great service.

Very helpful staff, very polite customer service, very fast service. Overall a very pleasant experience. Would definitely recommend to others.

The service was great !! They kept in touch day to day letting me know what's going on every step of the way

Eric was very knowledgeable and courteous. The team worked very hard on getting a great deal done for me.

I had the best experience at auto nation! Had a appt at 6:30pm to look with Deiondre and not only did we look around found my Jeep Cherokee, was able to look and purchased my Jeep in under 2 hrs. Deiondre made the experience so easy. Would recommend Auto nation and Deiondre to anyone looking.

Mr. Chatman was very gracious and courteous. He made our buying experience very fast and enjoyable! Our finance advisor was wonderful and helped us out tremendously and made the process very quick and painless! We love our new Jeep!! We will always continue to do business with autonation Chrystler in spring!

Wonder staff! James Devalle did all he could to help me get what I have now, a Toyota Prius!

Finance is terrible....they're lazy and CANNOT do any kind of negotiations with banks.

My car was there for over 2 weeks which was totally unacceptable. . While the car was parked waiting on parts the first week, they could have been fixing the other problems. I added up all the hours it took them to do the things that needed to be done and it told of 2.9 hours. . The service coordinator told me it takes time to find the rattling noise in the car. . They could have found it in the first week of having the car. . I told them to check the clips for the air filter or check to see if the air filter was loose because that's what I thought it might have been. . And that was on Friday of the last week they had it... I didn't get my car back until Tuesday the week after. . Turns out it was clips for the instrument cluster panel. . . On top of everything my service coordinator Daisy. . Although she was nice, needs to learn to read customers. . There's always a time that you can joke with customers. . After having someone's car over a week that would not be the time.. I did get my car back, everything was fixed, they even washed it for me which was nice.

Had one of my 2012 Challenger wheel rims develop a crack. My salesman had recommended the tire and wheel protection plan 5 years ago and I am so glad I listened. Love these sporty wheels but they are fragile especially with all the potholes, RR tracks and speed bumps in the Houston area. This was my second crack, and I am certainly not driving this car off road !! Anyhow, Chana was my service advisor, and she was great. She contacted the insurance company, and my new wheel was found at a nearby dealership. All was fixed by the end of the day. Great service and a quick turnaround... Really appreciate the continuing service and advice over the last 5 years.

Great experience.

autonation in Spring, Texas did work on my Grand Caravan and did a great job replacing the seat motor. Chana Kurtz in your service department made our experience a nice one. That is one great employee.

Avoid the problems. Go to humble

James Devalle took great care of me and i drive oit today in my new 2016 Charger Scat Pack! Thanks James!

Horrible customer service and parts department. My husband truck was only there to program his new truck keys and his truck was dropped off Saturday they told me it would only take an hour and his truck wasn't ready till Tuesday at @12!! TIME WASTED🖓🖓🖓

We just purchased a 2015 Journey and absolutely love it ! Jose is wonderful over at preowned! If you ever need a car I recommend this place all the way! Jose thank you for making our visit worth it & enjoyable! Even our kids had a great time, they have a play area for them as well!

My 3rd Ram from here and the experience gets better every time !!! Thanks for the excellent service.

I purchased my latest vehicle from Spring Jeep and I was really impressed with the sales team and the service team.. I could have bought anywhere, however I feel confident this team will always back what they sell and so far they have not let me down. Ron and Anthony were very professional and not ever over selling me. I appreciated their genuine hospitality.. Thanks Chris Foster

This was about as "painless" as buying a car could possibly be. Erik Kluna was my sales rep and he was great. He was upfront, friendly and honest about everything. I told him what I was looking for and he found me something even better. The cherry on top was when they gave me a better interest rate for having to wait to sign paperwork longer than they considered to be acceptable.

It took a while but i was there at the busiest time of day... Everything was great though

An appointment was set up for a late afternoon drop off so a recall could be made and a check on my tire sensor light and identify the source of a whining sound. Brent told my spouse that a loaner would be ready. When I arrived one week later at the appointed time and date, no loaner was available and Brent was off for the day. After waiting for 30-45 minutes without a ride home available for 2 more hours, my spouse called the service writer and Enterprise rental picked me up. The next day, I called and was told that my car wasn't ready yet but would be by 5 or 5:30. Since my rental car was due back by 5, I turned it in and was taken to AutoNation. When I arrived, I was told that my car would not be ready until the next day because a power steering pump being installed on my car had gotten broken along with a tool for installing it. So once again, I was stranded at the service department. I understand that things happen but a simple call to my cell could have been made and I would have kept the rental car. Also, I was told on the first day that AutoNation did not have loaner cars available but, after the second day debacle, the service writer told me that she would try to locate one of their forty loaner cars. Once again, Enterprise Rental came to my assistance. I can recommend the car rental agency but not the vehicle repair center of AutoNation

I had a great experience with them! Bought my first car, it was so easy..I had to work late and they stayed until after 9 to help set me up with my new car! Ovie was so sweet and kind and constantly told us we were apart of the family now and he followed us to the gas station to fill the car up.. so sweet. Great experience here!

I'm giving my dealership 5 stars because I cant give them 6. They took care of me from start to finish in a very professional manner which other dealerships could learn from. I've got nothing but praise for my salesmen and finance team that helped me. I took delivery of the car knowing I had to have it serviced due to time constraints and I never had any doubts or nervous feelings because of being taken care of through all phases of my purchase. Kudos guys and keep up the good work. I'll be referring all my friends and family. James Gonzales

If you need a new or used ride this is the place to go. The easiest and best experience I ever had buying a vehicle! Ask for Damian Martin.

Best place to buy! We love our 2015 Jeep Grand Cherokee and our brand new 2016 Dodge Ram 1500 Laramie Longhorn truck. Wouldn't own anything other vehicle and wouldn't dream of shopping anywhere other than AutoNation Spring, TX. They have become like family to us and really put their customers first in everything they do there for their customers. From Sales, to Financing, for our Military and Veterans, a terrific General Manager, and the Director of Sales, Marketing and S...pecial Events, to even their Service Center. These people are all about customer service and integrity and the utmost professionalism in everything they do to please their customers in every aspect in your car buying experiences. Our very special thanks to these people we have worked with James Devalle, Larry Chatman, Jamie Asmus, Ignacio, and Daisy for all you did for us and I know we will be back for our next vehicles and will be referring all of our friends and family to y'all! See More

Customer service was fantastic. They also completed my truck ahead of schedule. If I need anything else done to my vehicle I definitely will bring it here. Keep up the great work Alissa and AutoNation CDJR Spring !

My experience with AutoNation Chrysler Dodge Jeep Ram Spring was overall good...we were looking for a specific vehicle that they had on their lot. The deal was done quickly one evening. Our salesman was very nice and courteous, however one area that should be mentioned was discovered the next day after picking up the car the night before. Four people looked at the car and never noticed hail damage on the car until it was discovered in the sunlight the next day. I immediately put in two calls with voice messages to the Manager Kevin Marino the tell him this hail damage was never disclosed to any of us any time during the sale of the car. After leaving two voice messages with no response, it was obvious he was not going to call me back. Yes, four of us looked over the vehicle, but it was a cloudy day and I picked the car up after dark. The whole experience left me wondering why the hail damage was not disclosed to any of us if they knew of the hail damage and did not say anything. I would say to anyone reading this post, look the cars over good at different angles and in sunlight.

We take our 2011 Jeep Grand Cherokee here for almost all maintenance and repairs. They are very easy to work with and gladly accept our aftermarket warranty. Everyone in the service department has been a pleasure to deal with and always takes great care of us.

We had a great experience when we needed our car serviced. Quick turnaround and we're kept informed the whole time.

Mario Quezada, is highly knowledgeable and competent at his job. Not pushy nor overly persuasive. He took the time to ask me what was most important in my truck purchase, and made sure he found it for me.

Alissa Phelps was friendly and knowledgeable. Strongly recommend it and will return.

I didn't but my car here but from the dealer a bought it , they send me here to fix it ,becausE still has warranty , is been already 5 days with out my car I been really having a hard time taking my kids to school this week and still don't know if my car is gonna be ready for next week , they didn't lets us borrow a car instead they want us to pay for a rental , is not our fault the car is been messing up , is a brand New car 2017 Pacifica this suck we had a new car because we thought it was better , they worsE service ever , we been with the van only 4 months and already the motherboard is not good ��������

I have to admit, I was initially dreading having to start looking for a car because I've had several bad experiences with other dealerships. However, I purchased a used RAM for my teen son from this location and really felt great throughout the whole experience. MARIO QUESADA and everyone at this dealership provided excellent communication, superior customer service the type you would expect from a luxury car dealer, quick follow-up on questions and the process was very simple and painless. MARIO QUESADA really does aim to please and make the car buying experience more pleasurable. I highly recommend shopping with him and I will do so again in the future.

Our experience was great! Mr Jimmy Gonzales was very professional and courteous!

Jimmy Gonzales is the man to go with. My engine had a knocking noise. The process due to warranty was obviously going to be a long one. He kept me updated Along the way. Really felt like he cared. Thanks again Jimmy!

I did not buy my vehicle at this location but I went in for service! I was very surprised how courteous knowledgeable our service advisor Kevin was I would definitely recommend it!

James Delvalle is an excellent sales rep. I would literally recommend him to anyone look to purchase a new or used vehicle. He was very honest, sincere and straight forward. I didn't feel like he was trying to swindle me or just put me in a car just to make a sale. Also, if you are planning on financing a vehicle make sure that Damian Martin helps you. He is awesome. The both of them made my car buying experience incredible.

We had a great experience and enjoyed the time!

This dealership has to have the worst service department, I have ever used. Just making an appointment is a hassle. Twice I have set up appointments then arrive at the appointed time only to find I am the only one aware of the appointment. Last week I took my vehicle in for a factory recall fix appointment and they had it for 10 days this is the second time my vehicle had an extended stay. First time the oil pan plug was leaking. I was told to bring it in so they could determine the problem, I did they told me the oil pan was leaking, surprise, and I needed to make an appointment, I did but it was 3 weeks later. I show up and they inform me they did not have an oil pan. 14 days later I get my vehicle. I also have have 2014 Rubicon the check engine light came on, I took it to the local garage we use and told it was a factory recall I made an appointment and it took 3 days for a check engine light. They are so bad they are a joke.

Service is done quickly and outstanding service is given as well.

Excellent Experience

Chana was fantastic to work with. She was helpful and made my experience fast and easy.

I had a very pleasant experience when I went to AutoNation to purchase my new car. I think I went in on the busiest day of the month, the Saturday before Presidents Day Holiday. The Sales Associate, Joseph DelValle, was so busy, but took so much time with me to assist me in making my purchase. I already had my financing arranged when I arrived at the Dealership, but between Joseph and the credit department they succeeded in getting me much better terms than I had. I would be happy to recommend Joseph and the Finance Department to anyone looking for a new vehicle. I love my new Jeep, and know that I will get a great deal of joy in driving it for years to come. Thank you Joseph!

Well 3 months ago I brough a 2005 jeep, and found out it had 9 recalls, they fixed one, of them. Now i needed new rotors and a new battery, for a front brakes cost 450.00, i said no way. But all the people were professional and nice

If I could I would give 0 stars. Took the Jeep in and after 24 hours called to ask what the estimate was going to be, they said it would be "4" days before they would get a chance to look at it. They must be CrAzY! Give me back those keys please. Haha

Auto Nation has GREAT customer service. For those without transportation home and back ..they provides transportation for pick-up and drop-off. There's a comfortable lobby with television and snacks for your wait. They fully inform you of the needs of your vehicle and more. I will definitely be back for my vehicle to be serviced.

If you buy ANY vehicle from here check under it for rust. They tried to sell my neighbor a brand new truck it was completely rusted underneath. Then they proceeded to tell him it's normal wear and tear. He brought the vehicle back and walked away.

I bought my 2016 ram 1500 from here and couldn't be happier!

I had a wonderful experience. The process, from beginning to end, went smoothly. I love my Nissan Juke!

everything went well, the only thing was the after the sale was the waiting time to complete the deal. Overall great!!!

Great Service. Sales person was very patient with me. Took my time and was able to get what I really wanted at a price I could afford.

Automation normally do an awesome job. My service person left on an emergency while my vehicle was checked in for service. For me I believe the supervisor or (next person in charge) should have retrieved the paper work contact the customer(s) and make sure the customer was aware of their service person had an emergency and assure the customer that the work on their vehicle will be taken care of as planned. This didn't happen, the ball was dropped. So now I have to schedule again for service that didn't get done. Now I was compensated for that day (Thanks) but you have to stay on it because both our time is valuable. This is a delay.

Very nice and professional thank you Jordan for our new Dodge Dart

We had the best experience we've ever had at an auto dealership at Autonation - Spring when we just purchased our 2010 Lexus 450H! Kevin Marino and Jose Cobos were very professional! They both helped make the deal "painless". One thing we hate is sitting around a dealership wasting time or playing "games" in the finance office. There was none of that at Auto Nation Spring! Everything went very smoothly! I would definitely buy another vehicle from them and I would also recommend them to others! Thanks AutoNation Chrysler Dodge Jeep Ram Spring Used Cars! Especially Kevin Marino and Jose Cobos!

Buying a car here was great but every time I bring my jeep in for service I get the worst service. They make you wait forever before someone comes and sees you. They make it where you can't go get them and if you do they get an attitude. Making an appointment doesn't matter you still have to wait. I have the maintainer package so I at their mercy and they don't care. The service managers or who ever they are only work at one pace and they aren't in any hurry to get to you. Also their hours say one thing but you have to be there 1 or 2 hours before their closing or they won't see you so people that work long hours are pretty much out of luck.

I just bought a Jeep Wrangler from Autonation in Spring. Was the easiest vehicle purchase I ever made. My sales person Willie Byrd was exceptional. I had to order my Jeep Wrangler and it took about six weeks to build. Through the entire six week period Willie Byrd each week kept me up to date on the progress of my Jeep. I have never had that kind of service before. The day I picked up my Jeep Willie was there with that smile on his face and continued to make sure I got that great service that he provides his customers. After the purchase was complete Willie then went to the lot and put the tag on and then got in the Jeep with me and went over all the details on my Jeep. He synced my phone and got it working,programmed my radio explained every detail. Willie thank you so very much for making my purchase such a wonderful experience. If you go to Autonation in Spring be sure to ask for WILLIE BYRD!!

Great customer service, and the best prices in town! They keep a lot in stock so it's easy to find the right vehicle with the right options.

Exceptional new vehicle purchase experience. Miguel Guerrero made the process so smooth and was very attentive. Definitely recommend this dealership and salesman!

We had to wait almost 2 weeks to get an appointment then it took about 15 days to repair our vehicle. The day after we picked up the vehicle it wouldn't start, so we had it towed back to the dealership. Turns out it needed a new battery, which wasn't a big deal, BUT it took 2 days and 3 phone calls to find out when we could pick up our car. It doesn't take 2 days to replace a battery! The service rep kept saying she would find out when it would be ready and call us back but never did. We always had to call for an update. JT was always unavailable or off. We purchased our vehicle here and decided to take it here for repairs. We will NEVER purchase another vehicle here of take it here again for any maintenance or repairs.

Don't go here if you want the 2 oil changes for 79.99 like the commercial on TV says. They won't know what your talking about and charge 79.99 for 1 oil change. The commercial says that the service lead has all the details. Nada

My salesman Jorge was excellent. He knows how to keep his customers happy and really try's to get the best deal for you. He worked nonstop for me with the sales manager to work a deal I could agree on. On the other hand. The financing part...His name was Will I believe. He was a complete jerk. He talks to you a kid. I was so close to saying forget it and walk out. Just because a custome ops out a service you offer, no need to become a jerk.

I have to say, Duane the technician did an outstanding job! Quick, and painless! Jt the advisor was friendly, and professional! My truck is back in tip top shape! Thank you both for making my service experience easy!

Realatively quick and easy transaction. Robert was a friendly and helpful sales associate who took care of most of the transaction over the phone to accommodate my schedule. A little too much push into a vehicle that was not my first choice but it was not over the top. Typical add ons in the final contract snuck in but this is the norm with car dealers so buyer beware wherever you shop. Overall good experience.

We had a good experience with the sales person and AutoNation. We were shown the vehicle that was quoted on the email correspondence, all questions were answered, and additional vehicles were presented to us as requested by us. We didn't feel pressured to buy a vehicle by the sales person. All in all, we would come back to buy another vehicle when the opportunity comes our way again.

Experience from Jordan Kàuffman was Outstanding. Glad we used AutoNation. Our service was great from time we walked in until we left.

Had a great purchase experience. I got the price I wanted and the amount I wanted for my trade-in. Thanks Adil for the DEAL!!!

I enjoyed the buying experience with Yasmir (goes by Jimmy) Avelar. I'm very happy with my new Ram 1500 truck and Jimmy made sure it was a smooth buying experience. Will be recommending to my friends and family.

They always have the best price, and a pretty fast buying experience.

The whole process of viewing, test driving, negotiating and purchasing was a hassle free process. I went prepared and got a better deal than expected. Andrew Figueroa, the sales person, was friendly, helpful and not pushy. He showed me a few trims of the model I was looking for and did not at any time push to sell the most expensive or the one with the most accessories; rather he advised me to get a lower cost trim that met my needs.

Service here is terrible. Called in Febuary to get an appointment for repair on my jeep wrangler. They scheduled me for March 9th! That's about 20 days after I called. March 9th dropped the car off. They did not get a chance to look at it until March 12th! Why give a schedule if you arent going to get to it until 3 days later? Finally went to pick up my car today and they took 30 minutes to bring it up front! Wow. August 22 2016 Came in for an oil change. Came in at 11:15 left at 1:00. Took another 20 min once service completed to get the car because only one of the drivers knows how to drive a stick shift!

Will not be going back for service here. Not only did it take forever to get an appointment for warranty work for defective headlight and a recall but they accused me of hitting something with my car (which I didn't) and refused to replace the other headlight that was clearly defective. Also, I had to call several times to check on my car and they were not good about keeping me in the loop.

Amazing customer service and staff,first time purchasing a new vehicle,and it was a wonderful experience!

Scheduled appointment for factory recall on airbags went smoothly. Time frame did last more than 1 day which was not expected. They said they were very busy. They should manage their time better based on repair time. Shouldn't take 2 days to replace a plug in airbag. But for me, it wasn't a major issue.

Very good

I've had nothing but troubles with the vehicle I purchasd here. Spent thousands on tires. Been left stranded because of a recall, and now the extra package I bought to Handel asthetic repairs is pretty much useless. Its also damn near impossible to get ahold of service departmnt Never again and certainly never again from this place.

Kevin, was extremely attentive from the time that I arrived and explained everything that would be done to my vehicle including the amount of time it would take to complete each task. I called later in the afternoon to check and when I spoke to Kevin he informed me that they were washing my Jeep. That was a great surprise and felt that was going above and beyond. I hope that if there is anything that needs to be done to my Jeep in the future I am able to have Kevin help me.

Since I bought my truck there in October 2011, have always had good service. No complaints whatsoever

I had an issue with my GPS while still under warranty. I went in Dec-Jan to have it looked at. It took 7 months and 6 visits until they actually swapped it out for a new one, they kept having me drop the vehicle off and nothing was done to it for no apparent reason, let's not forget out of pocket cost and lost wages for those 6 visits. After all this time I get a new navigation system that does not even have the current roads on it and it's going to cost me out of pocket to update it. Another thing to take into consideration is that when we purchased the vehicle I asked if the GPS had free updates and I was told "yes, you download them from the Dodge website" Not only was I lied to by the person we purchased the vehicle from but we got the run around for a repair. I was told that they will not pay for the map upgrade because they don't make money on it. After all this we purchased another vehicle and we made sure to go to another dealer and I am currently looking to buy a truck and it will come from any other dealer but Auto Nation. And for those wondering I made my complaint to Auto Nation before posting it on here and never heard back.

The Dodge Ram is the 6 vehicle I purchas from this place. Do I need to say more. Number 1in Texas.

Purchased my 2015 dodge challenger.. my salesman was eric meyer and he was great got me into the exact one I wanted eric will make your dreams come true !! Thanks alot eric and may God bless you always and autonation !

Our experience with AutoNation and Willie Byrd was fantastic. We appreciate all of the extra efforts to work around our schedule and specifications for our vehicles for our family! Thanks and can't wait to do business again!

Love it they get your vehicle in and out in no time at all and they are very nice. They are the only place I'll take my vehicle to

I've had a trouble experience with this location in Spring, specifically the service department. I finally, decided to go to corporate. All I wanted was my refund from the car rental which warranty was to cover. I received little to no return calls or emails from the service person and their manager. I just want what is owed to me and I promise I'll never call or email the service department again.

My experience started off very well. The finance manager seemed to do all he could to get me in the car at the price and interest rate I needed to be at. He even said he'd throw in an extra bumper to bumper warranty. Come to find out he threw in the warranty but at an extra cost of $2665. Mind you the car was a 2016; used but still has plenty of warranty left on it. When I went back to the dealership to ask why he had charged me he said he had to in order to get me the interest rate I got but then told me he could remove it but the money would be sent to the finance company. So the finance company is requiring me to have this warranty yet you can remove it only to send them the money? Doesn't sound right to me. So the finance company call me to verify my info and I asked them about this. They told me that they never heard of such a thing and that it wasn't true and actually not having that extra money on loan makes it less of a risk for them. Furthermore they included an erroneous fee for tint and nitrogen that they never even applied to the vehicle. Then told me it was just a standard fee they add in. Seems to me this dealership is more concerned about selling their add on than they are the actual car. These extra charges changes my payment by $70 a month. It's a shame that a business have such deceitful consumer practices. It is in their power to alter that interest rate to their liking and they force add ons on consumers in order to get the better rate. This is not a good business practice and I will be filing complaints.

If you go see Willie Bird he doesn't play any games straight forward nice guy bought several vehicles from him the only person I will talk to

Great experience purchasing my 2016 Durango from Erik Kluna at Auto nation in Spring! He found the vehicle with all of the options I wanted and in my first preference for both interior/exterior colors. Once it arrived I was in and out in no time! Already a repeat customer, and will remain

The ONLY reason I am only giving 3 stars is because it has only been a week and a half and we have already had our sons truck at the dealership twice but they have done what they could so far.

This was the worse service I ever received from this service person name listed, not was I just called a liar, but also hung up from the sales person cell pone that was provided to me from him, and then he stated false information to me concerning my verification on the extended warranty, as well giving me a quote he never mentioned to me the first time of my drop off. it took a week for my vehicle to be return never once did he ever call to give me a status. I was the person to call constantly on my vehicle, every time I would ask him his responds would be " I haven't met with the service person yet," then he asked me to submit my insurance verification three times in a text msg because apparently he did know what he did with my information.

Surprised that I made an appointment to investigate a lack of air conditioning for 8:30AM, but at 4:45PM had to call to find out the story which was . . . the vehicle hadn't been looked at yet! I had made the assumption that having an appointment would mean the vehicle would have been evaluated and perhaps fixed that day. Thankfully, AutoNation provided a loaner vehicle, but the lack of communication is significant. Otherwise, the service seems to have been successful and I appreciate that the system was charged with coolant and the lines were checked for leaks according to the service report.

Came in to use one of my "free", "express" oil changes .... took over an hour to get my vehicle back (not to mention the 1/2 hour I got here early) .... they need to remove the express lane slash fast oil change sign... There's nothing fast or Express about it.

The service here is great. I was greeted promptly and serviced within the proper amount of time. The staff if very friendly to everyone. Chana Kurtz put a smile on my face with in seconds of me showing up. She made sure I received everything I needed. I also observed her and the other staff doing the same for others.

I was due for my oil change and I did have an issue with a few idiot lights that had popped up. My Service Rep was excellent, he plugged in his handy dandy computer module component and WHA-LA. He told me that the problem was a LEFT REAR WHEEL sensor. He also pointed out that in this particular case there were NO safety issues involved. This is of course the most important thing to know, I would not be impressed if all the wheels fell off the truck as a results of the idiot lights coming on. I was very impressed with service and my Service Rep.

I had an easy enjoyable experience buying a new car from Diego Delgado. He helped me find what I wanted to meet my very specific needs as well as my wants and got me a great trade in value for my old vehicle. This makes the second vehicle within 18 months that my husband and I have purchased from AutoNation Spring. I replaced my truck with a wonderful Jeep Cherokee. Thank you for the great service. .

I'll never buy a car from here again. Salesman was slick.

Because of the service advisors here, I'll never buy a Jeep again. The last time I brought my vehicle in, it was one problem after another. My main gripe being communication from my advisor Kevin. After having to bring the vehicle back in (I made it to the freeway and the sensor that I had gone in for, went off again), I still had issues when I made the final pick up. When leaving the final time, the vehicle was noticeably pulling to the right. I called Kevin to let him ...know. He didn't pick up and after leaving two voicemails, he never called back. Now when I called today (months later) to make an appointment for another sensor that went off and an oil change, Kevin answered with "Well you can't do both today." Okay... "So can I make an appointment??" "Well we don't have anything for a while. Bring it by tomorrow and make an appointment then. Bye." Seriously?? I was left without knowing if I could make an appointment for an oil change or if I could just make the appointment now! I had to call back, was put on hold for 5 mins and was finally helped by Christina who gave me an appointment. They can't get a vehicle in until August. But the more I think about it, the more angry I get at giving these people my business. I've already prepaid for oil changes here and I'd rather pay at a different location because of their lack of service and respect for clients. See More

Excellent service. They even put me into a loaner considering my warranty only covered rental for 5 days. Thanks Autonation.

The good thing about Autonation is that they display the discounts and rebates in their web page and you can select the car you want, knowing the final price you will pay. Is that an strategy? Can they do more? I don't know, but I liked this way better than to have to negotiate the price starting from MSRP as in other dealerships. James Del Vale was very nice showing me the cars I wanted to see and to test drive them, but I had to argue to get all the announced discounts, though. Be prepared for the financial deals, not to get something that you are not sure you want, like high interest rates and additional warranty. I was not. I wanted to leave the car there for a spray bed liner, but they would not allow me. So, I had to come back next day and since I live far from Spring, that represented an extra 120 miles trip. The delivery process was very quick, few instructions, no much help setting things up, no cleaning. I even got some of the lot mud inside the cabin.

I scheduled a 0700 service to have a recall done and have my parking break adjusted. After 2 and a half hours of waiting , the service rep came to me and told me they had not started any of the work. She said that the technician recommended that I redo all my breaks. I told them not to provide the service since they've taken so long and to just complete the recall. I asked her if they've complete the recall (since they've had my vehicle for 2.5 hours). She stated that she did not know and would find out. 30 minutes later I went to a manager since I haven't heard anything. An additional 15 minutes later, she came to me and said it would be done in about 20 minutes. 45 minutes later I received my vehicle. I waited over 4 hours for them to only complete one requested service. On my receipt it stated that the service took 1.2 hours to complete. My receipt also stated that "the customer" requested several different inspections. I did not request any inspections. I was not charged for those inspections.

Great salesman and service. Got me a great deal! This is the second car I have bought from here and will keep going back.

Jim answered an internet inquiry regarding a new Jeep Wrangler. He promised me a deal if I would stop by and he delivered 100%!! Very happy with my new Jeep and would recommend this dealership and especially Jim to all my friends!

Mario Q was the name of my salesman and from the beginning he was kind, courtesy, and very attentive to my requests. He was more than willing to exhaust every option when it came to the truck I wanted and didn't become frustrated or annoyed when I changed my mind on the specs of the truck I was after. He treated me like family and he has definitely made a return customer out of my wife and I. The reason I met Mario was because he took good care of my parents when they went to go buy a truck. They recommended him, and I recommend him.

Great service Kathy was very friendly in person and on the phone.

I took my Jeep Grand Cherokee in because my A/C occasionally would randomly blow warm air. I was told by my Service Advisor that the A/C randomly blowing warm air was a "normal" operation of the vehicle. He explained to me that much like my house A/C that the vehicles electric system sometimes was too much and therefore the lights could be expected to dim and the A/C to blow warm air occasionally. Uh, what? I was incredulous that he wanted me to believe that my brand, new vehicle was equipped with subpar equipment. Of all the vehicles I have owned, this was not what I would expect from such an expensive vehicle. I was initially there for several small issues and he was reluctant to even have the technicians look at the A/C and didn't add it to the ticket until I pushed for it. I told him that I didn't like being told it was normal and I needed it fixed. He said that he was aware I didn't like what he was telling me but it was normal and to be expected. Needless to say, I spoke with his manager and was assured that this is not what to expect from a new car and that he would personally check to see the technicians checked the system. Unfortunately they couldn't replicate the problem but I can understand that completely. He made sure that I knew if it gave problems in the future to bring it back and they would do what it took to rectify the problem.

Just purchased a 2016 Jeep Rubicon Hard Rock... These guys worked hard to get me the price I needed, the interest rate I needed, and continue to follow up and make sure that I am loving everything about my new Jeep and if I have any questions about anything. Special thanks to John Pike, William Vasquez, and Derbe!!

Very fast and easy service!

AutoNation Chrysler Dodge is a great place. I purchased my 2007 Dodge Charger about 6 years ago. They have done all the maintenance on it. They have been great. Every person I have dealt with treats me like a friend. I have full confidence they are taking care of my car the way I would take care of it. If you have a Mopar, and you live on the north side of Houston, why are you not using these guys?

Let me just start of by saying I hardly ever write reviews of purchases, however my experience here prompted me to take the extra time and write this review. I live almost an hour away from this dealership and started my day at a dealership minutes from my house. After wasting my time there and being insulted on my trade in value, I walked out. I went online and started searching for dealerships and contacted many. Whitney Camden, promptly responded to my email and we started emailing back and forth....questions, concerns, etc. She sent me a link so I could fill in information on my trade vehicle and I completely filled it out including pictures and submitted it. The process stated it could take up to 24 hrs for a valuation which concerned me because I'd hoped to purchase same day. About 2 hours later I received a great offer on my trade (full blue book trade value). The offer came from the sales manager Jose Sandoval, who had to fill in for Whitney as she had some personal business to attend to. He immediately went to work putting the numbers together on paper and sending it over for my review. Was very pleased with this process. After we got to an easy agreement on the numbers he sent me a finance application to complete online. Once it was approved, he sent me an email to let me know so I could head to the dealership. In this email he told me that Willie Byrd would be the salesman assisting me once I arrived at the dealership. Mr. Byrd called me on my way just to introduce himself and let me know he had everything ready for my arrival. I was apprehensive about the dealership changing my trade in values after I'd arrived, assumed that they gave me a high offer just to get me in the doors....well that never happened. They followed through on the valuation provided via email. When I arrived the paperwork was ready. During mine and Mr. Byrd's discussion, he became aware I was a Veteran of the US Armed Forces. He then showed me how using my USAA membership I could save on car purchases and saved me another $1000 on this purchase! It took a while to get into see the finance person as they were busy (near the end of the month and a holiday at that). Once in with the sales guy it was not the high pressure event that I'd encountered in the past.....GAP insurance, extended warranty, etc. I told him what I wanted and got exactly what I wanted and nothing more.....nothing less. Overall very pleased with the entire experience! Would definitely recommend to friends, family, and anyone wanting to purchase a new vehicle. Every time I purchase a new vehicle, I dread going to a dealership because of the experiences of past, however after this experience, I know where I'll be going to buy my next vehicle and I know purchasing a vehicle can be fun again! Great job guys!

Let me just start of by saying I hardly ever write reviews of purchases, however my experience here prompted me to take the extra time and write this review. I live almost an hour away from this dealership and started my day at a dealership minutes from my house. After wasting my time there and being insulted on my trade in value, I walked out. I went online and started searching for dealerships and contacted many. Whitney Camden, promptly responded to my email and we started emailing back and forth....questions, concerns, etc. She sent me a link so I could fill in information on my trade vehicle and I completely filled it out including pictures and submitted it. The process stated it could take up to 24 hrs for a valuation which concerned me because I'd hoped to purchase same day. About 2 hours later I received a great offer on my trade (full blue book trade value). The offer came from the sales manager Jose Sandoval, who had to fill in for Whitney as she had some personal business to attend to. He immediately went to work putting the numbers together on paper and sending it over for my review. Was very pleased with this process. After we got to an easy agreement on the numbers he sent me a finance application to complete online. Once it was approved, he sent me an email to let me know so I could head to the dealership. In this email he told me that Willie Byrd would be the salesman assisting me once I arrived at the dealership. Mr. Byrd called me on my way just to introduce himself and let me know he had everything ready for my arrival. I was apprehensive about the dealership changing my trade in values after I'd arrived, assumed that they gave me a high offer just to get me in the doors....well that never happened. They followed through on the valuation provided via email. When I arrived the paperwork was ready. During mine and Mr. Byrd's discussion, he became aware I was a Veteran of the US Armed Forces. He then showed me how using my USAA membership I could save on car purchases and saved me another $1000 on this purchase! It took a while to get into see the finance person as they were busy (near the end of the month and a holiday at that). Once in with the sales guy it was not the high pressure event that I'd encountered in the past.....GAP insurance, extended warranty, etc. I told him what I wanted and got exactly what I wanted and nothing more.....nothing less. Overall very pleased with the entire experience! Would definitely recommend to friends, family, and anyone wanting to purchase a new vehicle. Every time I purchase a new vehicle, I dread going to a dealership because of the experiences of past, however after this experience, I know where I'll be going to buy my next vehicle and I know purchasing a vehicle can be fun again! Great job guys!

Jordan was a great salesman He answered all of our questions and made our experience a great one we will be back when we need another vehicle !!

My experience with Auto Nation Ram in Spring was fantastic. From sales, to appraisal, to finance, everyone treated us life Most Valuable Customers. I will be getting all service done in Spring, and I will refer my friends. Blessings

Don't ever by a car from here (AutoNation Dodge in Spring, TX). Horrible customer service after a purchase. They only care about selling you a vehicle but after that it's down hill. The managers Mike and Kevin in the pre owned lot are a bunch of low lives. The pray on people and only want to sell something but don't care about the customer what so ever. Do yourself a favor and shop somewhere else.

Posting on behalf of a friend who has dealt with this awful facility recently. Frank, the manger at this location is rude (borderline sexist) and obviously does not care about his customers nor the service provided to them. I will never use this business, or any AutoNation for that matter. Nor, will I ever recommend AutoNation to anyone. I will happily take my business elsewhere.

It didn't take much to sell me on the vehicle I wanted as I had already done my research. What I wasn't ready for was how amazing the dealership was. Like many people, I haven't had the greatest experiences with car dealerships in the past, but Adil Razzaq (my salesman) was amazing. Yes he was eager to make the sale, but most importantly he was eager to help and that's what made the difference.

Came to get my truck serviced and drove off the lot in a brand new 2016 truck. The staff was friendly and the facility was clean and provided many amenities.

I bought a truck in 2014 from Autonation and when I wanted a second vehicle I knew where to go. I'm glad I did. The second purchase was even better. My sales guy Nic Pratter was awesome. He asked what I wanted, and heard what I was saying. I found the perfect jeep. Great vehicle at an even better price.

I had a great experience at AutoNation. James was very helpful and followed through with getting back to me on all my questions.

Two hours for and oil change when it was done nobody came and told me

The salesman, James Delvalle, had answered questions I had sent via email and I stopped in at the dealership without an appointment and even though he was really busy he attended to me and my wife, took us to see and drive the vehicle. Overall process was pretty fast and easy. No high pressure sales.

I had to tow my Dodge Nitro in because I lost the key. Kevin was on it right away. He handled it quickly and got me back on the road before I even had a chance to drink my coffee! Thank you!

Mario did a great job locating me my Red 2016 Jeep Wrangler Limited Sport. We are very happy with the service received.

Excellent personalized service and exceptional knowledge of vehicle

Christine was an awesome and attentive service advisor. She was very knowledgeable and informative regarding the products offered for my vehicle. I will definitely return to Auto Nation for my future service needs.

I took my Jeep in for a small warranty item and to have a new key cut and programmed. Car was dropped off on a Tuesday and Tuesday evening the maintenance associate called to say they needed to keep it one more day, had the part in stock and would call on Wednesday when it was done. No one called Wednesday and when I called that evening, no one in the dealership could provide me with a status update on the car - which was very frustrating as I was having to juggle car-less transportation to work. On Thursday, I called several times over an hour before someone could give me a status update - including promises of calls back in "10 minutes" which were never 10 minutes - turns out they lied about having the part and they were waiting on it. When I finally picked my car up with promises "everything was done", the car key had not been cut and I had to wait while they finished the "already finished" service. While quality of work was fine, communication was very poor. Communication should be easy so I hope Autonation uses this review to improve their effort.

Our experience and deal buying a new Dodge Durango was the best. Making a transition from a mini van to a SUV was not an easy choice for my spouse and she wasn't convinced until she got to spend some time with the vehicle. AutoNation Dodge in Spring was exceptional in working with her and made this deal happen. Thanks for the wonderful service and experience. BTW, while the next question asks if we would recommend this dealer to a friend - one of the choices should be "Already Have" - which would be our answer.

Good help! High recommend talking to Jason Shayan , he will help you out to the very end !

David was amazing! He got me the car I wanted at the price I needed. It was define fly stressful buying my first vehicle, but they made the process as easy as possible.

Process took less than 2 hours. Anthony was a great representative of the AutoNation team. Nice guy and able to get me through the process.

I purchased my vehicle December 26th 2016 and yet to receive my plate or registration. I called my dmv being in from Lafayette Louisiana thinking my dmv screwed something up. I have been twice and they told me check was never sent to my dmv for taxes. I called autonation, they said they would take car of it. I waited another month went back to dmv and autonation still has not paid there check so I called and everything was supposed to have been taken care of. Well they lied because as of today it is still not paid. I have called the dealers manager left a message and no call back. I have called registration depart and have been lied to multiple times. As of today it is not paid no manager has called after I filed complaint. And now I have late fees and flags on my name. Stay away from these ppl they want to sale your a vehicle but can't seem to finish there paperwork and have no care to.

This is my second purchase from them. Maria Quezada has been my sales man both times, good family man, straight an honest no BS and will take care of you as long as you own the vehicle. When I was giving up on the first purchase the Mario and the team at Autonation helped me out, fought by my side and we got the deal done. Second purchase was as easy as microwaving eggs. Maurice in finance made it a smooth transaction and Mario helped out all the way through. Great place to buy, i'm a Mopar guy and as long as I'm living within driving distance i will buy here.

I absolutely LOVE my new Jeep and Jorge made the process smooth. He had the two cars I was interested in out front and ready for me to test drive when we got there. He even came in on his day off!! After losing our vehicles in the recent flood, we needed a car ASAP and Jorge helped us accomplish that. Not only do I have my car now, it's a car I absolutely love!

Larry Chatman was very courteous and worked to get the truck I wanted. Good communication and price was reasonable.

We just leased a Dodge Challenger SXT from this dealership. This is our third Dodge from this dealership & our 5th from Autonation. We have used the same sales rep, Mario Quezada all 3 times and he is the best new car sales guy we have dealt with. He is straight forward & always willing to help us get the best deal every time. We like dealing with Autonation because you know the price right up front & there is no sitting for hours haggling with a sales guy & his sales manager. They have a great selection of vehicles & we have always found something that we like. We would highly recommend Mario & Autonation.

My experience at Auronation Spring was overall the best car buying experiece I have had ever. Hubert Steen did an amazing job as my salesman! He did not stop looking and working on things until he found a car that had I wanted and fit my budget. The finance guy was great as well. I will send everyone I can to Mr. Steen! I love my Jeep Wrangler and appreciate the teams hard work. I live 100 miles away and I will everyone I talk to that they need to make the call... These guys are worth it!

Christian Bauer (salesperson) did a wonderful job! Stuck with me the entire time I came to the place multiple times asking and begging to put me in a truck. He did great!

Waiting on my Jeep to be built would've killed me if not for the weekly updates from Erik Kluna. He was attentive and kind. At no point did I feel like I was in the dark with the production of my vehicle. I am so grateful to him for that. I bought my "especially made for [me]" Wrangler yesterday and I got a call from Derbe today saying my note had been lowered so come back and sign new papers. Now that's a good call to get!

Thank you Mario and David. Love my jeep. You guys are great.

The folks at Autonation went above and beyond to help me get the right car for me

In February of 2016 I went and bought a pre owned 2011 dodge charger rt from them. I have only owned the car for about 2 months. It is in the shop now because they did not fix or make sure the car was in top condition before they sold it to me. I needs a timing chain and other motor related parts. I have called them and tried to talk to them about it and they have treated me with the up most disrespect I have ever dealt with. They do not care about the vehicles they sell all they care about it money. I have talked with a lawyer and I am in te process of filing a lawsuit against them for the vehicle. The car has been in the shop for over 2 weeks and they do not want to accept and responsibility for their actions. I will not be going back to buy another vehicle from this dealer period. It was a good dealership when it was not owned by these crooks. The lien holder knows everything about the situation and they are trying to make a deal with autonation to buy the car back and drop the contract as well.

I just purchased my second car from here and they treated me like family. I will never go to another dealer.

Mike Rodriguez helped me, as a first-time car buyer, and worked with my mom and I very diligently on getting an approval. Initially, I was only shopping around for a newer car than what I own right now, but just like that I walked out with keys in my hand. The time duration may have been a bit long, but since I am a college student with no income, my mom had to co-sign, and it took some paperwork. Jerry Delgado was our customer financial advisor and he made sure I understood the terms and conditions with the payments and maintenance. Currently, I'm loving my black and white 2015 Jeep Cherokee Trailhawk named Po from KungFu Panda! I give my experience 4 of 5 stars only because some of the computers in the Pre-owned office was not accessible to a printer which caused a bit of a hassle, and the lengthy waiting time because of the volume of customers.

I purchased a 2015 grand Cherokee last weekend. Jeep is beautiful, my sales person Mario was great, everything went better than expected. After signing all the paperwork I went back a couple hours later to pick up the jeep only to be given one key. When I asked the sales Manager Kevin where the second key was he essentially told me it was a certified pre owned vehicle and these things happen and the dealership is not responsible. I disagree customers expect two keys. I should not have to shell out another $400 for a second key. For now I'll stick with 2 stars, this small issue took a great experience and turned it into really poor customer service experience. If the dealership makes it right, I'll quickly change it to 5 star review. Mario was fantastic. I expect more from the dealership and "Sales Manager".

Got a car in my price range. Minimal down payment no trade in.

Very friendly people Ignacio Victorica very good sale represent

Worst dealership experience I have had in decades. Made an appointment more than two weeks in advance to drop off my vehicle for a couple outstanding recall issues. The dealership has had my vehicle for nearly 30 hours and is JUST NOW starting to work on it. It will allegedly be done later this afternoon, but it took me 40 minutes of sitting on hold with the dealership just to get that much information. There is NO WAY I would EVER take a vehicle there again. Even for Chrysler recall work, I will find another dealership to work with.

My experience purchasing a car at this dealership was a nightmare. I bought a certified preowned vehicle that was guaranteed to have a rigorous 125-point inspection with no faults. I test drove the car and everything went well. I agreed on a price and traded in my car and put a $1000 deposit down to hold my car because I was going to be coming back the next day to finance the car. Initially I was told that the car had been fully detailed and was ready to go and all I had to do was sign some paperwork and I would be out of there in 30 minutes tops. After signing the paperwork and being given the run around for 3+ hours, they gave me keys to a rental car and told me that they broke something in my car while detailing it and I couldn't drive it home. They previously told me it was already detailed and ready to go... Which one is it?! They never told me specifically what part they broke even though I asked a dozen times. They told me that I would get a report of the parts they replaced and what was broken, I never got one. After checking the service history on my car, it states that "Customer states that they took for wash and wouldn't start" which is a 100% lie because I never got to drive my car. I'm not really satisfied at all with this dealership and the service that I received and I don't appreciate being lied to. I really love the car that I purchased and this experience could have been 5 stars if they cut out all the lying and we're just honest with me. I understand that accidents and things happen, but I appreciate honesty and being straightforward instead of being lied to. If someone from the dealership or AutoNation wants to contact me and try to make things right, feel free, i'm willing to listen to what you have to say.

Went in for an in and out deal. They were charging me $500 to help find a lender to finance my son into my car. No problem but then the Used Car Manager started to treat the deal as if they where buying my car only saying it was worth 12k and that I would have to come up with the difference. I explained it to them in simple terms that I didn't need them to buy my car. I was paying for them to find a lender and that my son and I had come to a buying agreement. Well we can't do that said manager. We can't finance a car that cost 12k then finance it for 20k. No bank will do that! My reply to him was you do it all the time. You give people pennies on the dollar on trade ins and turn around and sell them for a pretty hefty profit and you always have lenders to finance those that you over charge. I don't think he liked that to much. We walked out and took our business somewhere else.

Fast and easy purchase of our 2016 Dodge Grand Caravan. Love it!

Experience was painless and quick ... Toby Driver was very professional and proficient in his job. Finance personnel were very helpful and informative with the assistance of the purchase of our 2012 Dodge Charger. I encourage anyone who may have or don't have credit issues to see Toby Driver in used car sales ... Thanks for an enjoyable experience see ya in a year or so

Jorge was very Helpfull during the entire process. I very much appreciate the lowest price being shown right up front on the website. It really upsets me that others don't follow suit. I will always do business with Autonation Dodge in Spring Texas. Two hours away from my home town.

Mr prince got the job done he made sure I was happy when I left and worked w/ me through everything even car insurance that guy can sell a car to anyone he did awesome if it was a test he passed w/ a 100 thanks for everything I'm loving my vehicle

Hats off to our salesman, Mario Quezada!! This purchase makes our 5th vehicle from him in 2 1/2 years!! Would not think of any other dealership or salesman!! Great job, Mario!!!!!!!

Some good guys over at Auto Nation. I bought a nice Jeep Renegade and worked with Robert and Adil. Derby in finance is a good guy to work with as well. Shout out to the polite and accommodating new guy Christian.

I bought my car from Miguel and Alex and they were fantastic! Have me the deal I was looking for and the truck I wanted. Had a great first car buying experience overall. Only complaint is on one of the finance guys his name was Will and he was a total jacka**. Other than that y'all made it really easy for me.

David Prince at AutoNation was very helpful and met our needs above what we expected. We were in and out fairly quickly compared to other dealerships. We will definitely recommend them to anyone we know of looking for a new vehicle.

Smooth process from beginning to end.

For months and months and months and months I have been on the hunt for my dream 4 Door Jeep Wrangler. After a long journey of sorting through thousands of Jeep pictures online, I decided to email AutoNation since I pass the dealership almost everyday. I was ever so lucky to get a prompt response from Krzysztof (Chris) the very day I made my inquire. My work keeps me extremely busy so I was unable to response back until days after. He sent me a list of inventory even though I had not responded to his previous emails and luckily he did because as soon as I opened the email, there was a gorgeous Black 2013 4Door Jeep Wrangler Sahara Unlimited. From the perfect lift, the sexy rims and tires to the hard top; it was love at first sight. Chris assisted in introducing me to the fine details that I would soon be enjoying. We went for a test drive as he discussed everything that I may need to know about the Jeep. It was now time to go in and apply for financing options; he made the process comfortable and smooth sailing. When we were all done with "projected" numbers, he introduced us to Maurice who would be our finance adviser. Talk about a breath of fresh air; he went above and beyond to ensure that all of our requests and needs were addressed. I tip my hat to his ability to make such an anxious process calm and actually entertaining with his Godfather reenactments!!! Overall I give them more than 5 stars; I would give 10. I look forward to my relationship with such a great staff in the upcoming years. I HIGHLY recommend finding Chris and Maurice to assist in making your vehicle buying experience just that AN EXPERIENCE!!!

Excellent car buying experience. David Prince was a pleasure to work with. He was honest, expeditious, accommodating of our needs and reasonable when negotiating price. I would highly recommend David and his team.

A Great place to do business always a pleasure to work with Willie Byrd I have purchased 2 vehicles from him in the past 3 years and he has always provided top quality service. Because of My experiences here I have no issue driving all the way from Katy! Thanks Willie! Loving My New Ram 2500!

2 vehicle I've bought here..Mark salinas my salesman on both deals was great... I would recommend him and this dealership to anyone...

Great experience buying my new Dodge Durango from Autonation. Salesman David Prince was a consummate professional and helped us to get the best deal possible. The only issue was the amount of time it took to get the financing worked out. We waited a long time to sign the papers. David and the management team worked with us and in an expeditious manner to get the deal done, but then we had to wait several hours to simply sign five pages agreeing to the finance terms. This is not a problem with the team, but rather with the Autonation system. Autonation corporate -- take a look at your "flow" policy and figure out how to get the finance paperwork done faster. David and the management team could not have been better. Thanks, again. Kyle Kyle

Definitely the place to buy a car. Very friendly and professional service provided by William Vasquez. Thank you so much my wife loves her new car!!

I explained what I was looking for and the numbers I was looking at. He did exactly what what was asked to perfection. I came in around 3 and left with the new truck by 7

Great service and Devonte is great! Was able to find vehicle quickly and close the deal very fast at a great price.

Just wanted to give my feedback on my experience with AutoNation. It was a very positive experience and my sales person Toby Drive was very friendly, professional, and courteous. I had done everything online and communicated via email about my trade and what vehicle I wanted to purchase. They honored the email's and gave me what I was looking for on my trade and got a nice deal on the vehicle I purchased. Toby kept apologizing due to the wait that day. There was very bad weather and they computer systems went down for awhile and as soon as they came back up there was a power surge sending them down again. Besides that, which they couldn't control, my experience was very pleasant. Toby brought me over to finance and went to check on the wait and came back to tell me what to expect. He then made sure the vehicle was checked out due to somethings I found on the test drive and got those taken care of. If you go ask for Toby.

Stay away from this place! They are liars, dishonest and only care about taking your money. Almost a month ago, my husband and I went to this location to purchase a new 2016 dodge grand caravan. Our salesperson William Vasquez said that he would do everything to see that we got that van. First off, my husband was upfront with him saying that he wasnt working and that he was in the middle of the hiring process for a new company. William says oh yeah thats no problem. Just provide me a check stub from your last employer. We did that, provided references, everything that was asked for. We even put more of a down payment than we wanted. We got the van and were excited. Well the other day, after having our van for almost a month and about to make our first car payment, the dealership calls my husband saying we need to return our van because of a stupid mistake William Vasquez did. Luckily we got all our money back. But they still want our business and said that they would work with us on getting the van backcominge people are the most dishonest and only care about taking your money. Dont waste your time coming here. I was about to send some friends here but now after what i told them what happened, they will not be going. This is the worst dealership EVER!

Took my truck in for a recalled part,and when I picked it up,it was idling very high.. Colby told me "that's because it was washed", next day battery dies,so took it out the truck bought it to the dealership because it was under warranty, they then told me nothing can be done without the car present. .really? So in other words call a tow truck pay 300 just to change a battery, I then got a loaner battery brought the vehicle back,only to be told an invoice is needed other wise I have 2 pay $300,so mind you this is day 3 without a car, finally call another dealer's for the invoice, came to pick up car ,was told emm the multi switch was causing battery drain, paid $270,took the vehicle, and to my horror, the next day battery light was on again,now they said altinator needs replacing $450 ! Are you serious ? A week no vehicle just because of a recalled part?.......these people are the scum of the earth. My vehicle worked fine until they put their hands on it! Please do not have anything to do with them..especially if you are a woman. .will NEVER bring my vehicle to them again. Buyer beware! Disgusted in Texas

This is our second purchase from this dealer. They are friendly and knowledgeable about their products. We went by after work, made a decision, completed the paperwork and were out in about an hour and a half. Our salesman was Derrick Woods and he is fantastic and I would highly recommend him so ask for him if you go in. Jeep is the only way to go in my opinion!

I purchased a 2009 volkswagon cc on the 7th of November 2015,since that date the car has been back to the dealer for repair 6 (six) times, first 3 times for brake repair,3rd and 4th times for major engine repair and now transmission!!! I've tried to get help from the dealer to surrender the car and get my down payment back but they won't work with me, I was told I was stuck with this malfunctioning car. It's been in the shop now over a week,today is Dec 3 2015

Everyone was extremely friendly and very very helpful! Other than the "Ford" credit application and wait between decision and financing because of black Friday sales everything was PERFECT! Thanks Jerry and Jose

If I ever get away from dealing with this place I will NEVER go back! I got a certified pre owned vehicle on the 9th of Nov 2015 and as of today 23rd of Nov 2015 ,it has been in thier service department 5 (five) times for repair! I have asked for them to take that damn car back and refund my down payment because obviously there is a problem with it , they told me it was a done deal and I'm stuck with it ! Nice way to do business, as long as you got your money that's all you care about Autonation! I was refered to these people thru oil and gas companies that buy their fleet and personal cars from them,we'll guess what,they just made alot people mad and are going to be losing a whole lot of money in the future !

$241.00 for a bulb replacement! You gotta be kidding.

Amazing place of business ! Very friendly employees ( Williams Vasquez ) Never rushes you in to a deal but manages to get you in your ideal car/truck !

I recently purchased a new Cherokee Trailhawk SUV from Alex De La Torre of Autonation Apring Alex helped make the experience of buying a new car, and my first experience with Autonation a very good experience! He was professional, helpful and personable. I highly recommend you ask for him on your next visit

Decent service department. Sales is deceptive in their practices.

My husband, who is a disabled veteran, came to visit your dealership on Monday October 26. He met with a salesman who helped him to find the vehicle that he wanted - a 2016 White Jeep Wrangler Unlimited. After test driving the vehicle, the salesman led my husband back to finance, where he subsequently met with both the sales manager and the finance director. Negotiations were held, and a total price was agreed upon, including my husband’s trade vehicle (a 2012 Mazda Speed3). Following the paperwork being signed, the 2016 White Jeep Wrangler unlimited was washed, gassed, and prepared for delivery. My husband drove off the lot with it around closing on Monday October 26. On Wednesday October 28, my husband was admiring his new vehicle and noticed that the paper tags stated “2015 Black Jeep Wrangler”. He was confused, so he checked the VIN on the paper tags against the VIN on the vehicle and found that the numbers did not add up. A further review revealed that the VIN on the Retail Purchase Agreement also did not match the VIN on the car that he was driving - the car that he was led to believe he was purchasing. In an effort to make right of the situation, both my husband and I took the afternoon of October 28th off of work. We drove the hour back to your dealership, where the finance director introduced himself to me. After briefly explaining the situation to him, he advised that the sales rep would be out shortly with the correct paperwork. The rep came out and advised that we had two options: we could take the 2015 Black Jeep Wrangler that was erroneously marked on the documentation, or we could pay an additional $3000 and the dealership would correct the paperwork and we could leave with the 2016 White Jeep Wrangler that we initially picked out and were led to believe we were signing for. My husband and I explained that neither of those options were acceptable, and that we expected Automation Chrysler Dodge Jeep Ram in Spring to make right of the situation by correcting the paperwork and putting us in the 2016 White Jeep Wrangler for the previously agreed upon price. The salesman refused, so we requested an escalation to the sales manager. The same situation occurred with sales manager came out to speak to us. Not only did the sales manager admit that the dealership was responsible for the mistake, but he also agreed that multiple employees of the dealership made the mistake. He did state, however, that he refused to “make it right” by correcting the paperwork to reflect what we were led to believe - that we were buying the 2016 White Jeep Wrangler Unlimited for the agreed upon price. Again, we requested an escalation, this time to the general manager. The sales manager led my husband and me the appropriate office. The GM both echoed the sales manager’s sentiment that it was the dealership’s fault and echoed his statement that the dealership was unwilling to make the situation right. At this time, I advised that I would be escalating the situation to your corporate office, and the GM advised us that he would have my husband’s Mazda - the vehicle we traded for the 2016 White Jeep Wrangler - brought around for him, and that the conversation was concluded. It took approximately half an hour, but the Mazda was finally returned to us. The dealership currently has in their possession both the 2016 White Jeep Wrangler Unlimited that we wished to purchase and drove for two days as our own, as well as the 2015 Black Jeep Wrangler Unlimited that was erroneously forced upon us.

Besides the wall of salesmen outside the entrance, my experience was very good. Dealt with Mr. Meyer and couldn't be happier. Very nice, explained everything thoroughly and made sure I was happy with the vehicle. I didn't feel pressured to buy anything I didn't want and any questions or concerns were answered/taken care of. Overall the process was quick and painless (granted I had approval before arriving).

Don't buy from Spring Dodge Auto Nation, if you EVER want your vehicle to get an appointment for service from their service department. Just called bc my tires are wearing thin on the inside from something mechanical (just had them rotated about 1 month ago), and they don't have any availability until December. What kind of nonsense is that??? I love my jeep, but I have NEVER found a good service department at any of the dodge dealerships we've tried, but Spring dodge just might take the cake on terrible service combined with all the other issues we have had with them....and this is after we have bought 2 high end vehicles from this dealership in the last 2 years. Where's the loyalty to the customer, when the customer is loyal to you?? No loyalty from my checkbook to your business anymore. Lesson learned.

It's funny, I took my car in last week to get serviced and as usual, crappy service. The best employee they had was the valet vender. So, unfortunately I had to take my vehicle in for a follow up job today at 0800, well i was promised a follow-up call. LOL, wow i actually fooled myself into thinking that they would call me. It's now 1648, i had to call them to find out they didn't do crap and i can go pick up my vehicle. Joke of a dealer, after being a loyal customer and purchasing several vehicles from them they still don't get. FOOLS

Had my vehicle towed to AutoNation Chrysler Dodge Jeep and Ram. Was told it might take a while but not given specific time frame. Was told that I was going to get a call from them when my vehicle arrived on the lot; I never received the call. Called and asked about my vehicle and was then told that it would take 3 to 4 days to be able to even look at my car. After complaining about this a representative name Kobe Morris called me and told me that she would look at my vehicle and that it would still take till Monday to look at my car. I said that would be fine but that we would need a rental by Monday. Called on Monday to speak to Kobe and was told that she was not available all day. After getting frustrated I asked what they knew about my car and they told me that my car was ready. I was glad that my car was ready but when I picked it up I discovered that it was actually ready on Saturday at 1:30. I am just confused why no one can pick up a phone and call someone and tell them about their vehicle.

Employees did a great job. Getting into the dealership was easy. Getting out was not. I drive professionally and found it difficult to get out of your location. Dust from construction hurt your FACILITY as well.

Sales Staff was very helpful. Our salesman was very knowledgeable.

I thought that i could not get out of my lease vehicle , I talked with James Del Valle on the phone, James told me it would not be a problem to come on in and he would help me get out of my lease, I went to see James he was very friendly and made me fill comfortable from the start, I told James I was interested in a SUV, James asked me what color, what kind of features was i looking for in a vehicle , he showed me a gorgeous red 2015 Dodge Journey fully loaded, I fell in love immediately with the vehicle, I test drove it and told James lets look at numbers, James got my numbers with in my budget so i said lets do the deal. James was very Professional ,friendly,and knowledgeable . James was WONDERFUL to deal with, THANKS JAMES FOR A FANTASTIC EXPERIENCE,

I love my new Jeep Wrangler and the service was awesome

This place offered me $8000 for my 2010 Accord Sedan. Went a cross 45 to Car Max they offered $11,000. Told me this was a very well cared for car. One of the best they had seen. Stick with Car Max.

My purchasing experience was one of the best I’ve had. My salesman was great he addressed all my issues and helped me in every way possible. He even made sure I got the floor mats and trailer hitch off my trade in, as they were recently purchased. The follow up to the sale is the issue. I really enjoy my new Dodge truck, but there are some things that need to be fixed under warranty. Every time I call to set up an appointment to get these items fixed all I get is the phone shuffle or they are out 4 to 6 weeks. They are kind enough to tell me I can drop it off and leave it, but then I am without transportation. The sad thing is I can call back in 20 minutes and schedule an oil change or tire rotation and balance, you know something they make money on, and they can get to me usually the next day. I’m sure if the items that needed to be fixed weren’t warranty items they would be happy to take care of me since they would be charging me. Where is the real customer service, what happened to standing behind what you sell. The salesman that was taking care of me is no longer there so I don’t even have someone to discuss this with and get any help. So now I have a brand new truck with an A/C that is acting up, a headliner that is falling out, an LED light that isn’t working, and a transmission that is shifting rough and slipping. I guess my only saving grace is the 5 year bumper to bumper I paid extra for.

This review is has to do after the sale. My purchasing experience was one of the best I’ve had. My salesman was great he addressed all my issues and helped me in every way possible. He even made sure I got the floor mats and trailer hitch off my trade in, as they were recently purchased. The follow up to the sale is the issue. I really enjoy my new Dodge truck, but there are some things that need to be fixed under warranty. Every time I call to set up an appointment to get these items fixed all I get is the phone shuffle or they are out 4 to 6 weeks. They are kind enough to tell me I can drop it off and leave it, but then I am without transportation. The sad thing is I can call back in 20 minutes and schedule an oil change or tire rotation and balance, you know something they make money on, and they can get to me usually the next day. I’m sure if the items that needed to be fixed weren’t warranty items they would be happy to take care of me since they would be charging me. Where is the real customer service, what happened to standing behind what you sell. The salesman that was taking care of me is no longer there so I don’t even have someone to discuss this with and get any help. So now I have a brand new truck with an A/C that is acting up, a headliner that is falling out, an LED light that isn’t working, and a transmission that is shifting rough and slipping. I guess my only saving grace is the 5 year bumper to bumper I paid extra for.

I have never been so humiliated in my life. One of the salesman contacted me everyday to give autonation another chance to sell me a car. Being a 2 time breast cancer survivor yes I have flaws on my credit report but clearing them up. I had no problems getting good my charger or my house because everything was explained. I was told over the email that everything looked good. Went into autonation for my appointment and they berry so rude. The finance manager basically looked at me like he was not interested in no explanations or even trying to see what would have been the best way to get the car I asked. Never in my life I ever had to deal with such poor customer service. I guess being a 2 time breast cancer survivor autonation feels it's my fault. That's how I felt. I will go back where I our purchased my charger from where I should have went from the beginning. I have contacted the BBB and will spread this thru the cancer network on how we are treated. I am going all out.

I emailed AutoNation about a 2015 dodge ram 2500 diesel. I got a responce the next day and after about a week of negotiating,questions, and information requests we agreed on a price. Every email i sent was responded to within a reasonable amount of time. Never had to wait more than a day for a response to any of my emails. Due to me driving in from out of town, they emailed me a price agreement to assure me the price would not change once i drove 260 miles one way. Once i showed up at AutoNation i had someone waiting for me, and he quickly went and got the truck for me to inspect. They had all finance paperwork ready for me and i spent no more than 15min in the finance office. I spent about 45min total in the dealership, and was back on the road driving home with my new truck. I was very satisfied, and my experience with AutoNation was a very pleasant one. I loved the fact that they did not try nickle and dimeing me for all kinds of extras and bogus charges. At the end of the day the price we agreed on was the price i payed NOT A PENNY MORE!

I purchased a 2015 Ram pickup all I can say my sales person was great if your service continues where we left off it will be the perfect ending

Worked with mike in the used sales dept., good guy was in and out of their within 2 hrs, by far best service I've received!

This is the 5th vehicle I've purchase from this dealer location. Our Salesman Eric Meyer was very helpful and always puts his customers first. The whole process was quick and easy. The great thing I love about purchasing vehicles from AutoNation Chriysler Dodge Jeep Ram Spring is the customer service. Thanks Eric and Tony for your help.

I recently purchased a 2015 Grand Cherokee from Autonation in Spring. I was impressed with the number of vehicles they had on site with great variety in trims, colors and options compared to other area Jeep dealerships. The sales rep. that I worked with, David P. was very knowledgeable of the Grand Cherokee and its features, and was patient and helpful during my decision making process and closing the deal and after sales service.. I was satisfied with the deal and my experience with David and Autonation.

I recently brought my truck in for repair and was dealing with Kevin in Service. Initially I was skeptical when I brought it in on Saturday and he told me he could not take it in, but to come back in Monday and drop it off. I had him verify that it was still under warranty and he verified that it was and that I would be able to get into a rental for no cost. So I took his advice and brought it back on Monday, and was impressed on how quickly they got me in a rental and back on the road. The very next day Kevin called and gave me the diagnosis and asked if I wanted to proceed. Of course I did, and the following day he called to inform me it was ready. I walked away paying $42 and my truck is running like a champ. All in all this was a very good experience!! Kevin and the team did an outstanding job and the quality of communication far exceeded my expectations.

I just bought a 15 ram 1500 lonestar at autonation in spring it went very fast and made me feel like I got a good deal one week later my right rear window went down and never came up so I'm not from spring but I live in new braunfels texas and my local ram dealer could not get me in for 3 weeks and same story after story from all the close by ram dealers so I called my sales guy in spring William Vasquez he said come on back will have u in and out in a day so I went 4 o'clock I'm the morning and got there by 7 they started right on it found out it would take a couple of hours got me a rental and called me when it was done they even washed it witch was a plus and if u need a car hit up my sells guy very cool dude and thank you service took care of me in every need I had

My salesman, Erik Kluna was extremely knowledgable and helpful.

Toby driver took the time to look for a truck. Also any questions I had he answered. Big thing is he Called me whether it was good news or bad news he still took the time to call me

We recently purchased a Ram 3500 from the dealership, and it was an excellent experience from start to finish. The sales staff and finance staff were extremely nice, knowledgable and helpful. We would definitely buy another vehicle from AutoNation again!

Larry Chatman did a excellent job from the start to finish of the car buying process.

I had a great time looking for a car and they were nice to me either thoe I didn't get a car from them. Maybe next time I get a car I will buy from them but in overall they a a good Car lot

My experience with AutoNation was great. I worked with Greg and Kenny to ensure that the car I chose was in good condition, and that it was the right car for me. They made sure that all necessary maintenance was completed, and that the car was cleaned before I drove it off the lot. Additionally, they exhibited advanced knowledge about the vehicle I was purchasing, and answered all of my questions thoroughly.

Be careful with what you leave in your car when you take it to get appraiced. Last night I test drove a challanger and when me and my wife didn't like it and drove off in my mustang, we noticed someone stole a watch we had just hidden before we stepped out of the car when we got to autonation dodge. So far no one has given it back. So I'll be filling out a police report this morning.

I bought a new truck at this place and my truck and they damage the vehicle and they didn't let me know what they did to it so my wife drove it the house and whenever I open the door I find out that the headliner had A cut and I call the salesman right away and I even drove the vehicle back to dealer and they told me there was going to replace and put a new one you are not going to have any problems I took the vehicle back to the dealer they told me bring it in we got the part come to find out they lie to us they just patch the damaged part I talk to the manager his name is Joseph del Valle he shouldn't be a manager at that place he treat my wife and me with no respect and he told me the headliners being patch there's nothing else I can do I don't recommend nobody else to go and purchase a new car or used car at this place I am very disappointed and this guys they just want your business that whenever you need them to be responsible for the damage they did they don't do it like I said this manager Joseph del Valle and monica they don't know how treat a customer they shouldn't be in the position they are thank you and I hope nobody else runs into problems with these guys I recommend not to go to that please to purchase a car

overall great experience!! very pleased. sales person was great with the knowledge of the truck and the sale of the truck.

Had the truck I wanted and were very good on pricing. Honored the Internet price without any hassle or add ons. Vehicle was not ready when I arrived for appointment so ended up waiting an hour before being able to go ahead with purchase. Delivery took longer than expected but it was a busy Saturday afternoon.

Awesome experience!! The sales man was really good employee! I would recommend this dealer to anyone!

I have never had such a great experience at a dealership they have my business for life

Found a car on the website. Called and they set up the vehicle to be driven for a test drive. Drove good. They were willing to make a deal that I was happy with so I bought the car.

We recently purchased a vehicle at this dealer and I must say the overall experience was great! They have a great selection and real helpful staff. We were in the market to buy a new vehicle since our previous one was flooded. The staff were very attentive and helped us find the car we were looking for. We ended up getting a 2015 Jeep Cherokee with all of the features we were looking for. The finance department helped us with the extensive paperwork and made it an easy process for us. We had such a positive experience that we have recommended this dealership to friends and family.

I went to purchase a new truck and this dealership did an excellent job on taking care of me and selling me exactly what I wanted!!!

Called Internet sales manager (Debra Silva) and verified vehicle was available, and set up appt. to test drive. Drove over an hour from home to dealership only to find the vehicle had been sold!!! Pre-owned sales manager said the vehicle still shows in their system even though it's not there and had been sold two days ago.Terrible business practice and big waste of my time and gas! Will never buy from here!

Purchased a new 2015 Ram 2500 lonestar diesel truck in order to pull a 11,000 lb 5th wheel trailer. My previous vehicle ( Toyota tundra truck ) did not have the power to do the job. This is my 1st Dodge ( Ram ) product to ever purchase. I have always stayed away from Dodge in the past but this vehicle is great. It looks great inside and out. I love !!! the Cummings diesel engine. The dealership exceeded my expectation in regards to the trade in value they gave me for my old truck. They final price was great and it was a deal I could not pass up. I need to replace my wife car and I will go back to the auto nation dealership for my next car.

I drove 4 hours thinking I was going to buy a great car, turns out I left the dealer with anger and no car. I was lied to about the conditions of the car and their used car manager didn't want to negotiate the price. Don't bother wasting your time buying a car with these guys, this place is full of unprofessional salesman that want to sell you something you don't want. Overall, this place is a joke!

I had a great experience with our salesman David Prince. He had tons of patience with me, i didn't know exactly which vehicle I wanted. I keep asking him about several & he always complied & stayed friendly about it. He was thorough in showing everything my vehicle did. When I'm ready to trade the Cherokee I will be calling him again..

I walked in at 7 pm, with no prior communication to this dealership, and by 8:45 pm I was signing the final paperwork for my new car. Very little hassle and easy to work with. I would definitely recommend buying from AutoNation CDJR Spring.

Bad customer service I need a sensor on my 2014 Avenger , they told me 3 weeks out.

Service department was great. Brenda, Nicolette, and Jason were wonderful. Sales is completely the opposite. If you want to have cars sold from underneath you, lied to multiple times, and ignored then this is the place for you. I will NEVER step into this dealership ever again.

One of the best experiences I've had buying a vehicle.

This was the best buying experience I have ever had! It was easy and I was excited as I drove away in my Jeep Wrangler Unlimited. Adil was an amazing sales person and finance was a breeze.

My oil change was quick. They don't force you into doing extra they just let you know what needs to be done. I had my oil changed this past weekend. They forgot to completely close the hood. That could have been a disaster.

I purchased a Jeep Grand Cherokee from Ignacio "Nacho" Victorica and Will at AutoNation. Nacho did a great job making it a smooth negotiation and transaction, he was extremely accommodating to my wife and I as we had our hands full with our 2 year old daughter, and he quickly walked us through the vehicle demonstration and setup after the sale. Will in the finance department also got us in and out quickly with the best rate possible and without the typical pushy sales tactics on dealer add-ons. I would highly recommend both Nacho and Will and AutoNation in general for purchasing a Chrysler/Dodge/Jeep product.

Service dept. obviously isn't concerned about keeping customers.

Adil is the guy to see. He is friendly and not pushy. Great guy, I would buy from him again.

I have bought several cars and I know it takes time for the process ... but in this case im berry happy that the time was reas reasonable.. my salesman and finance manager where berry nice and anderstanding ..they did everything to help me get the jeep I wanted... berry satisfied with the service and of course my 2015 jeep wrangler !!!!

I've been looking at 370Z's for over 6-months. Things finally came together, in terms of price, just last week. On Saturday I called and got Larry Chatman on the phone as the USAA Representative. Told him I'd be there Monday, 2:00PM, to check out the Z. 4:30, Monday afternoon, I left my old 2003 GMC 1500HD on their AutoNation lot (got a decent trade-in value) and drove off the lot in my 2012 Nissan 370Z. Larry, that was the BEST car buying experience I've ever had. Thanks for your professionalism and "easy to work with" attitude. Keep it up, up, up!!! Think that's part of a Katy Perry song.

Lower your expectations! Terribly disappointed with the level of (lack of) service from this dealer. I love my new Jeep Grand Cherokee and the initial purchase transaction was fine, but I ordered some options and I was told it would take one day to have them installed. Then they stalled me with excuses daily, all week long. And when I was told finally that I could pick it up on a Friday night at 9pm, they hadn't even gotten everything done, and the car was filthy. I was told they didn't have time to clean it!? And to top it off, one of the options I paid for was a new cargo tray, which was not delivered. So I requested an IOU which was scribbled on a piece of paper and I was told I would be given a credit. I have been attempting to collect my credit for three weeks and I can't get a soul to return my call... except the salesman, who says he can't do anything about it. He refers me to John Pike, the new car sales manager (who refuses to respond to my calls or emails). Seems a bit ridiculous that I should have to chase them down for a small amount of money they owe me after spending that kind of money on a new vehicle...

Prices was very good and all employees were nice and helpful and the thing I liked most is the salesman was not pushy.

I have bought several new cars in my lifetime and honestly have NEVER had such a pleasurable experience like the one at AutoNation with Erik Kluna. The entire process from start to finish was amazing !!! Thank you to Erik Kluna and AutoNation for the amazing experience and I will pass the word to all I know. Thanks again- Scott and Connie Still

I bought a new Dodge Ram from this dealership in January. I bought my last truck from spring cdj and had no problems but this new auto nation cdj is bad news. No loaner vehicles, poor service from the shop, high turnover on salesmen, no commitment to quality, and very poor service after the sale.

I had worked with the Internet manager for a couple of days before going to the dealership, once at the dealership David Prince was given my paperwork and showed be the Jeep Willy I was looking at, David made the process very easy with his knowledge, financing went very easy and fast and put me where I wanted to be. Good job guys

Devonte was very knowledgeable, courteous and patient. I would recommend him any day anytime.

Terrible customer service. I regret I bought my Jeep Cherokee at #AutoNation. The salesman lied to me and didn't provide the correct information on the car I wanted to buy. At their service center everything takes too long and some reps are sarcastic like the old woman that was supposed to "help" me. To get my car serviced I had to make an appointment a month in advance, I chose Saturday since I work, but was never told that they do not provide rides on the weekends, so the day of the service I was stuck therefor almost 5 hours. Will never buy from them again! I'm switching back to Honda as soon as I can.

Made an appointment 4 weeks ago for 7am today, 4/18/15, to get a recall repair made. Got there and checked in at 7am. The service rider asked if I was going to leave it or wait. I told her no I would wait since I was told it would only take about 1-1/2 hours. I actually figured 2. About 9:30 I went looking for my jeep to see what was going on. I could not locate it so I got a service rider to find out what was going on. She came back about 5 minutes later and said there was a breakdown in communication and they did not realize I was waiting and had not even pulled vehicle in to work on it. Needless to say I was a happy customer. The service rider told me she was getting it pulled in now and they would get it done in about 30-40 minutes. I said how can from 1-1/2 hrs. to 30-40 minutes and she said that the original time included getting all the paperwork done. It took 53 minutes for them to complete. While both service riders assisted in getting my vehicle completed, the one that wrote me up when I arrived at 7am and the 2nd one I talked to, their stories were not the same for the reason this occurred. They gave me a copy of my service order that supposedly the service manager signed a note on for a free oil change next time I came back. Bottom line, the service manager himself should have gotten involved personally. I made this statement to both service riders about their boss. What does an oil change actually cost them, maybe 15.00 in parts. They charge 128.99 per hour for labor. I was there over 2 hours more than they had originally told me it would take and all they offered was 1 free oil change. I will see if this is valid when I need to get this done. Their managers do not know what customer service is.

Terrible customer service. I regret I bought my Jeep Cherokee at #AutoNation. The salesman lied to me and didn't provide the correct information on the car I wanted to buy. At their service center everything takes too long and some reps are sarcastic like the old woman that was supposed to "help" me. To get my car serviced I had to make an appointment a month in advance, I chose Saturday since I work, but was never told that they do not provide rides on the weekends, so the day of the service I was stuck therefor almost 5 hours. Will never buy from them again! I'm switching back to Honda as soon as I can.

James Lowery is a great salesman and he's as honest as the day is long. We've purchased two vehicles from him within a year. I was distressed last week when I came into the dealership on I-45 North to give James a referral only to learn from the salesman who wears the Iraq War Veteran's cap that he'd moved to Oklahoma and was no longer available. We've been pleased with the truck but for two things. We brought it in for the free oil change and the crankcase oil is leaking now. We'll have to bring it in for another look this week. Also, I learned that the alternator and charging system on the Ram trucks is not set up to recharge a drained battery, but rather, to replace the amount of energy used by the truck during operation only. So, if there's a drained battery (an alarm left off with the dash lights on) the truck's battery must the recharged manually once the vehicle is started again or the battery will never be topped off. Strange.

This place is absolutely awful! The sales person was great but after that you are completely forgotten. Do not except i owe you from Them. it will never happen.doesnt matter if its in writing or not they will give you the run around. The service department is the worst! I was told 3 different times I'd get a call back and nothing. Warranty work just go some where else again no one in service will follow up. That why we bought my husband vehicle somewhere elseelse.Never again!!!!

Great fast friendly service with ignosious sr. He was very nice and helped me find a perfect vehicle for me and my family!!

I have bought many cars and trucks in my 67 years, but this by far the best buying experiance I have ever had. Diego was great and I can't thank him enough. I flew down from Texarkana and I am glad I did. I bought a 2015 Ram 1500 Sport RT and I love it.

Had a small problem with a leak. It was fixed same day and then dried out. Awesome service ready willing to help. Thanks