Recent Reviews from AutoNation Chrysler Dodge Jeep Ram Spring

We did in fact buy a $50,000 2019 Ram 1500 Limited on Saturday from this dealership but it almost did not happen and I want to tell you why. We had an appointment at 9am with a very nice young salesman named Vidal Cortez. We drove the truck we picked out and had come to within $600 of the highest price we were willing to pay for the vehicle when Vidal had to bring out the sales manager to discuss the deal with us. He immediately rubbed both me and my husband the wrong way. He was arrogant, leaning back in the chair with his hands behind his head, smirking and rocking in the chair like we were not there for business. He proceeded to tell us that he had the best price we'd find and he is a high volume dealer so we'd be making a mistake leaving and not taking the deal offered. I asked him why he could not come down $600 and he said "$600??? That is $13 a month. Come up here every month and I'll give you $13 if it's needed that much." He treated us like we had no money and we couldn't afford to even be there, with I assure you is far from the case. Every time we showed him other dealers' cheaper prices for trucks with more options online he'd cut us off mid-sentence with the same repeated "get them to put it in writing" which I also found off putting and condescending. He was so very rude and disrespectful to us that even with how nice Vidal was, we left without buying the truck because of this sales manager and made sure he knew that was why we left. I am 41 years old, have worked and been around cars and in customer service/retail most of my life and I have never seen a ruder, more offputting human being in my life. He is in the wrong job if you plan to keep making a profit at your dealership. When we left, we were both so angry and speechless at how we were treated that we almost didn't buy a truck at all. Then we decided to go to Autonation Katy where we told our story and they were appalled at how were treated. They assured us that we would not be treated like that at their location and we were close to making a deal on a truck at their facility when Vidal called and was able to get the $600 off the price on the truck we wanted without the manager we were so rudely treated by I assume. So we told him we'd come back if we did not have to work with that manager to close the deal and were assured we would not. We drove the hour back to Spring and bought the truck from Vidal, who apologized profusely (as did the finance manager), was very polite and grateful for our business and we were able to take our truck home. I will also mention that when we drove back up from Katy, this rude manager was out front talking to several salesmen, saw us, and went back inside and sat at a desk playing on social media on his phone rather than coming over and eating crow as he should have for how he treated us. As he was sitting at the desk playing on his phone (I could see this as he sat with his back to us at a desk in front of ours in the customer's seat rather than behind the desk as a salesman would) a salesman and a finance manager had a verbal altercation next to him on the sales floor and he never looked up from his phone to intervene and instead let them stand there and argue where every customer in there could see and hear it. I do not know who the finance guy was but the salesman's name was Leroy. Had it not been for Vidal and how he treated us, we never would have bought a vehicle from a dealership where a manager behaved the way this one did. He was completely unprofessional and 24 hours later I am still angry at how we were treated by him. I never leave bad reviews, ever. I hate doing it now but this manager's behavior needs to be documented and addressed to make sure others are warned to avoid him. His name was Eric Kluna, a name I will likely never forget now...

Kellie Montgomery Jun 24, 2019

I took my 2016 ram 3500 in for service, batteries and maintenance. I told them I had prepaid diesel maintenance from mopar and to look it up. last thur I took it in and was told it was ready Friday. I went to pick it up and was told that my bill was $1k and my contract had been cancelled. no one informed me of this prior on top of it the person handling my service went on vacation. they assigned someone else who showed me the mopar system and told me I had to call the original dealer. I did this and they wouldn't help me either as they had been bought out ( that's a different review). so I called mopar and of course now on Friday at 6pm they are closed. I had requested both classic dodge of Denton and autonation dodge to help me and neither could or would. on Monday I finally got through to mopar who said it was because of name changes in the system and they opened up a case but they couldn't escalate for 24 hours and to have autonation dodge escalate my case. I told autonation dodge this and never heard back. meanwhile classic dodge called me and said they couldn't help because they didnt have my original paperwork. today I had to call mopar back, escalate to "admin", and they fixed it in the system and it should be good. I call autonation dodge to let them know and they told me they couldn't have escalated as I needed to call the original dealer. again taking no ownership of a dodge customer or potential new customer. neither of these dealers care about customer service so word of advice never buy a prepaid diesel maintenance package and never expect autonation dodge to help out after a sale and the same goes for classic dodge of Denton. meanwhile after 4 uber rides to and from autonation and 6 days of not having a vehicle and getting zero help maybe my truck can be ready to pick up and my contract honored. we shall see but I'm doubtful. it's too bad this couldn't have been handled by people who care about customer service. a failure on two dealerships and manufacturer.

Bradley Morrow Jun 11, 2019

From: Shawna Brooks Sent: Monday, April 22, 2019 4:45 PM To: Hendricks, Kevin Cc: Hendricks, Kevin; Morich, Kara Subject: Re: Shawna Brooks Vehicle Repair Invoice Another thing, If the fuse kept blowing out, that should have been a signal that something else could have been wrong! The fuse protects the PCM from blowing! I need the name of the District Manager and the number to the corporate office of this dealership because I’m not done with you all! From: Shawna Brooks Sent: Monday, April 22, 2019 4:39:51 PM To: Hendricks, Kevin Cc: Hendricks, Kevin; Morich, Kara Subject: Re: Shawna Brooks Vehicle Repair Invoice First of All, I paid you all for a diagnosis and my car was turning over prior to towing to your dealership! Second of All, You all lied and stated that I needed 5 engine harness when my engine was never jumping or having problems. Thirdly, Why did you all take the PCM fuse out when my car was turning over? When you took the PCM Fuse out why didn’t y’all replace it? If the fuse was blown out my vehicle would have never turned over! Furthermore, there was no need to take fuse out if you all felt that the PCM Module or ECM needed to be replaced? Your technicians did a lot of guessing and misdiagnosed my vehicle trying to make your commission check! Again, I am asking for a refund for wasting my money on a false diagnosis and making me buy parts that I didn’t need! MY DURANGO was turning over and getting a charge prior to you all removing my PCM MODULE FUSE! From: Hendricks, Kevin Sent: Monday, April 22, 2019 3:59:39 PM To: Shawna Brooks Cc: Hendricks, Kevin; Morich, Kara Subject: RE: Shawna Brooks Vehicle Repair Invoice Hi Shawna, After reviewing the invoice , the shop replaced the ECM The PCM and the ECM are classified as the same component depending on the terminology the shop uses., The fuse in to the PCM kept blowing. Can’t tell on this invoice if they repaired any wiring was repaired or not. Unfortunely, management has declined to reimburse the diagnose at this time, Regards, Kevin

Shawna McClendon- Brooks Apr 23, 2019

I made an appointment to have recall issues taken care of as well as routine maintenance. Check in was fine, no issues. Later that day I received a call from the dealer telling me that I had missed my appointment and asking if I wanted to reschedule. The first thing I thought was, do they still have my truck. I explained to the lady that I dropped it off earlier in the day and she seemed to act like it was no big deal. Clearly a communication problem on their end. I emailed two days later to check on the status. My "Service Advisor" told me that she tried calling a couple of times the day before to let me know that the truck was ready. Really? Tried to call? No voicemail, text or email to confirm that I got the message? Once again, a clear communication failure on their end. Why would you not use another means of communication if you had to tell me my truck was ready? How long would my truck sit there had I not emailed? When I arrived to get my truck, I was escorted to the cashier to pay for the work. I stood at the small window staring at the cashier who had his head buried in his cell phone texting. He finally looked up with a surprised look on his face wondering how long I had been standing there. He tossed his phone on the desk which landed in a position for me to read the text. It was a personal text which pissed me off even more. His the deal kids, if you are being paid by the hour, leave your cell phone in your car. When I reviewed the paper work, I noticed that the all points checklist noted tires at 36 PSI. This was a good sign because I asked the service advisor to make sure they replenished the NITROGEN in the tires (I was told earlier that they have to bleed the tires down and then refill them). When I got the truck, the first thing I checked was the tire pressure. 33, 34, 32, 32! Checked the service work order......no mention of tires being refilled and the gauge certainly proved it. So now, the benefit, if there ever was one, of having nitrogen in my tires is a waste because I have to top the pressure off with air. Having the tires filled with nitrogen, which is a life time thing with Auto Nation, will take another appointment and another 1/2 day wasted. In my opinion, they clearly have some polishing to do.

M Pierce Jan 23, 2019

We bought a top of the line Nissan Armada from AutoNation in Katy and were convinced to purchase an extended warranty package that included free maintenance and oil changes at all participating AutoNation facilities. Our first concern was when we called to make an appointment and told that no appointments were necessary - just drive in for a quick service! I let them know that we own a Nissan and they told us we'd need to call on the morning we'd be bringing my vehicle in to make sure that they had the filters for my car since they do not sell Nissans there. So, I called the service department at 9:00am to touch base and they transferred me to their Parts department where I was put on hold, but shortly told that they indeed had the correct filters for my exact vehicle and to come on in. I showed up at about 11:00am and pulled right into their Express Service lane and was greeted and my information and keys taken. After sitting in the waiting room for an hour and a half, I finally went out to the Service desk and asked about the status of my car. The guy asked what kind of car I had and when I told him, he pointed and said, "That silver one parked over there?". I said, "Yes, that's it. Is it done and just sitting over there?". He said, "No, it hasn't even been started." Are you kidding me?! He quickly went and found the Service representative who originally took my information. She told me that they didn't have the parts and had to go get them, but I quickly called her out on that bold face lie and told her I had called first and the parts were there before I drove all the way to their facility. She said they were taking my car in right then. I am a teacher and had Monday off as a holiday and did not want to spend 3 hours of my day getting my oil changed! What a complete waste of my time and my day off. And I cannot stand being lied to. And to top it off, they did not even wash my car. I will never go back there for service. I would rather pay out of my pocket and go back to Keating Nissan where I am treated with respect and can get an appointment and my car is serviced within about 45 minutes! I must give a shout out to Adil in Finance. He overheard me getting a bit upset and brought me into his office where I was able to sit away from everyone and could even charge my cell phone that was dead after 3 hours of sitting around.

Megan Coty Oct 9, 2018

I brought my Jeep Wrangler to this Dealer because the engine light turned on and being a 2017 with warranty I didn't think anything of it. Boy was I wrong, it took them 5 days to tell me that they didn't know what it was wrong with it.... First, it was over heating, then the radiator being clogged from the rear of it, to oil in the radiator, after all this they were never 100% sure what the issue was, but even then... It was not covered under the warranty (Even that they didn't know what the issue was). The final "Issue" that they went with it was that the engine was broken because it overheated, BUT they refused to diagnose when the engine overheated or the reason why. Their solution was for me to pay them over $1000 for diagnostic and take it somewhere else or call my insurance so they can pay the repair, almost $12,000.00!!!! Yes twelve thousand dollars! The lady at the desk (MICAELA BARBER) was extremely rude and disrespectful, every single time I tried to ask what the issue was she always made me feel like I was some kind of idiot. Jeep should really train their people better, she was downright nasty. Even then, I called my insurance because I'm thinking that the dealer has my best interest in their mind, well It took them way more than what they expected to repair plus i only got a rental after the 3rd day of being carless, and AFTER I got the Jeep back, the AC works on and off, drives rough and sometimes shuts off out of nowhere. I tried speaking to the manager and he was no help. This has been a nightmare. Called corporate and they are siding with the Dealer because they were not help. Now my insurance is going up because of this repair, Jeep continues to have issues, the dealer says that there is nothing they can do... I'm so upset because I feel taken advantage off, from the dealer, people that are supposed to be looking out for me. Extremely disappointed, been a long time Jeep owner, all about that jeep life since I can remember but I have to say that this has turned me off all the way, this will be my last Jeep, I will not buy or lease another Jeep. I will not recommend another Jeep anyone I know. I'm going to share this everywhere I can, already called the news station....

Jon Mango Aug 27, 2018

Updating my review because in just three short years, this place has lost its touch. I purchased a brand new 2015 Jeep Wrangler 3 years ago and had the best experience. My vehicle was appraised for $13k and I ended up getting $3k more than that after negotiating for over an hour. It was hard but the manager made it a point to come out, meet myself and family, and get me to the number needed to leave with a Jeep. Today I returned in hopes for the same experience. Not the case, not even close. The salesman we worked with Vildan, was actually great. But no one else we encountered cared an ounce that we were even there. We received a trade in quote, and the sticker price of a brand new 2018 Jeep Wrangler. Also, included in this trade in that could have taken place, were 5 brand new factory tires they would be able to keep for our Jeep considering we wanted to keep our custom large tires from our old one. They informed us this not only wasn't something they would add to the value, but we would need to PAY THEM to switch the tires so they could have the NEW ones. Another dealership close by chose to not even charge to switch the tires at all considering they profit from the tires. I called Vidal back to see if they would consider just switching the tires at no cost (bc it honestly didn't make sense not to)...he checked with his GSM and told me yes, they would take care of it and we can head back. When arriving again, we felt good and excited. Literally half way through the APPLICATION he comes back to tell us, "actually, the cost of the tires to be switched is $500 but we can off half off and just charge the $250 for y'alls. Wait, what? I felt completely scammed and uncomfortable after that. We left a dealership that was willing to take care of everything while their service department was open, to go back to AutoNation for this scam. Vidal did apologize and admitted he misunderstood his manager. However, that Manager that we never met because I'm assuming was too busy playing candy crush on his phone while four guys sit around watch, let that sale fall for $250. $250 at that point was small but the vibe and comfort was ruined. After multiple visits to the "back office" to speak with a his "GSM" after our now second visit, we realized this place just isn't what it was three years ago. I was surprised this mystery GSM never came to explain or offer assistance but after our experience, it's probably best we didn't encounter him. Hopefully Vidal ends up somewhere with a more hands on and customer service oriented team.

Kevin Boatner Jun 16, 2018

Morgan B. Jun 16, 2018

This was written by a friend who had done business with you guys. I bought a used Chevrolet 1500 from AutoNation Chrysler Dodge Jeep RAM Spring in December of 2017 and to start things off, they had to come pick up the truck from me to redo the state inspection, so that they could properly file my registration paperwork. Then, roughly 8 weeks into ownership, the engine grenades. Upon calling the dealership, no one wanted to help me. It took multiple calls to AutoNation corporate, in order to get the local dealership to start the warranty claim. Now that they’ve had my truck for 7 weeks installing a “new or refurbished engine” I went in person to check on the truck and I’m told by the tech doing the work that they are replacing it with an engine from LKQ (a local junkyard). Where I'm at now is that I have to leave for a business trip in less than 12 hours, and all I’ve been told is I can’t take their loaner because it’s too far and they don’t know when my truck will be ready. Despite all my attempts and suggestions to resolve the issue, including buying a new truck from them and trading the broken one in, they are doing everything in their power to make this situation as painful as possible. Yesterday 4/23/18 I was contacted and was told that my truck was ready, I arrive and spoke to the service manager, we spoke about the work done and why they elected to use a junkyard engine, I had to pry to get information on the engine, the engine they installed was from an older truck with more miles than my truck had on it, in addition to that the top end of the wiring harness is all butchered up and exposed. Sounds like the lifters are tapping (known issue on these trucks, my old engine didn’t have the issue) the steering column is binding up on something, and there’s a new mysterious hole in my tailight. They took my loaner vehicle back, despite the fact that my truck hadn’t been properly repaired. I attempted to talk to the used car manager, I tried to tell him I had a significant down payment to get into a new truck. He didn’t give me the time of day, so I go ahead and take this truck on my business trip. I spoke to the GM who also didn’t want to talk to me until I mentioned what had happened with the used car manager (as soon as he heard I had cash he didn’t want to hear anything else). He tells me to come see him when I get back from my trip and to bring said significant down payment, and he’ll do whatever it takes to get me in a new truck, awesome, or so it sounds. 200 miles away from home on my way back from my trip the lifters begin tapping ferociously, I limp it home and go see the GM the next day as planned. He offers to buy my truck back for an insulting amount considering how bad they had screwed it up, they show me new trucks and when we go talk price it’s nothing but advertised price (not whatever it takes to get me to buy a truck from them) as I’m walking away they come down $1,500, thanks but no thanks. At this point I’m tired of fighting these guys so I gave in and went to Gullo Ford and bought a 2018 F-150, and they made a better offer on my old truck than Autonation did. If in the market for new truck I’d highly recommend Gullo, they’ll actually take care of you. But whatever you do please DO NOT PURCHASE A VEHICLE FROM AUTONATION SPRING!

Avery Delfelder May 11, 2018

Brand new Jeep Wrangler bought on 9/30/16 at a different location. The engine warning light already was lit?? Very disappointed and on top of it I was also dissatisfied with the service. Dropped off my car at 9am, at AutoNation in Spring TX, was told by service rep, Brett, that a rental car can't be provided until diagnostic is completed. I said okay I need a ride home. He said our service van is currently out but will be back shortly. So I went inside the waiting area. 1. After a long wait of 1 hr and 20 min., service rep walked in to get a cup of coffee and saw me. He said, "oh our driver has been around, you must have not seen or heard him when he came in here and asked if anybody needs a ride". I was thinking, duh, so I missed him, shouldn't that be your responsibility to check if I'm still in here??? 2. Went home, waited all day for my car status to see if I can pick it up the same day. Until I can't wait any longer so I called them myself at 4:35pm. Service rep said they haven't completed the diagnostic, so I asked for my free rental car. He said that I would have to pay the rental myself, out of my pocket, and I need to call Enterprise myself to get it. I'm like WHAT? I have a free rental on my paperwork and just because you haven't completed the diagnostic I can't get it for free. Then I asked if I can get reimbursement for this? He said, not sure, they have to see what the diagnostic is first. I decided not to get the rental. It will not come out of my pocket. Had to cancel a 6pm meeting because of their inefficiency. Was also told he'll call me the next day, around mid day to give status of the car. 3. Next day, waited again, no phone call. Can't wait so I called at around 2pm to get status. Can't believe what he said, "I was about to call you, I can't find the technician to get the status, been looking for him, must be out for lunch, as soon as he's back I'll call you". He called back and let me know that the car will be ready around 5pm. 4. Called me at 5pm, I missed his call, left me a voicemail saying my car is ready for pickup. I called him back and said I need a ride. He said we can give you a ride but our driver leaves at 4:30pm and he's already gone. We can arrange it for tomorrow morning. I'm thinking, I give up on this one, he doesn't think and know how important it is for a customer to have their car immediately. I told him, I'll find a way to get there. I told the service manager what's going on and how frustrated I was. AutoNation Jeep needs to know how other car dealership services work. Had a great service experience with Toyota and Lexus, also good with BMW. I know, BMW and Lexus are more expensive cars BUT that shouldn't be basis for a quality service, plus, my current Jeep car is not cheap either if you think about it. And it's still new!!! My point is, car service co. needs to make sure that a customer has a ride immediately and do not leave the customer hanging or wondering what's going on.

AkosiCynch Dec 9, 2016

Let me just start of by saying I hardly ever write reviews of purchases, however my experience here prompted me to take the extra time and write this review. I live almost an hour away from this dealership and started my day at a dealership minutes from my house. After wasting my time there and being insulted on my trade in value, I walked out. I went online and started searching for dealerships and contacted many. Whitney Camden, promptly responded to my email and we started emailing back and forth....questions, concerns, etc. She sent me a link so I could fill in information on my trade vehicle and I completely filled it out including pictures and submitted it. The process stated it could take up to 24 hrs for a valuation which concerned me because I'd hoped to purchase same day. About 2 hours later I received a great offer on my trade (full blue book trade value). The offer came from the sales manager Jose Sandoval, who had to fill in for Whitney as she had some personal business to attend to. He immediately went to work putting the numbers together on paper and sending it over for my review. Was very pleased with this process. After we got to an easy agreement on the numbers he sent me a finance application to complete online. Once it was approved, he sent me an email to let me know so I could head to the dealership. In this email he told me that Willie Byrd would be the salesman assisting me once I arrived at the dealership. Mr. Byrd called me on my way just to introduce himself and let me know he had everything ready for my arrival. I was apprehensive about the dealership changing my trade in values after I'd arrived, assumed that they gave me a high offer just to get me in the doors....well that never happened. They followed through on the valuation provided via email. When I arrived the paperwork was ready. During mine and Mr. Byrd's discussion, he became aware I was a Veteran of the US Armed Forces. He then showed me how using my USAA membership I could save on car purchases and saved me another $1000 on this purchase! It took a while to get into see the finance person as they were busy (near the end of the month and a holiday at that). Once in with the sales guy it was not the high pressure event that I'd encountered in the past.....GAP insurance, extended warranty, etc. I told him what I wanted and got exactly what I wanted and nothing more.....nothing less. Overall very pleased with the entire experience! Would definitely recommend to friends, family, and anyone wanting to purchase a new vehicle. Every time I purchase a new vehicle, I dread going to a dealership because of the experiences of past, however after this experience, I know where I'll be going to buy my next vehicle and I know purchasing a vehicle can be fun again! Great job guys!

pvtbailey Jun 5, 2016

My experience started with internet sales. It was great getting to shop around and seeing up front pricing online. a Six hour drive and stay at the motel, arriving at the dealership around 10:00 am next morning for our scheduled appt. we were assigned a saleman and he was great. My wife had already picked the vehicle she wanted and we had already test driven at another local location. Salesman went to get the vehicle from their large inventory of the model and vehicle ID she had chosen. Finding the vehicle took a while an hour and a half, it helped when my wife informed the salesman that it was one of the only listed trucks with a sun roof . No problem though the place had a great lounge and was very nice. Popcorn and water was plentiful. Gets the truck around we look at it, yep thats the one we want. The salesman was surprised when we didn't want to test drive it. Man I was ready to buy, financing and all. This is where it gets loooonnngg. Trade in time, to get vehicle values, finance manager insistes on getting us a better deal on interest etc. which he did, but being loyale to my financial institution, we haggle a while about the offer, and the interest rates (yes he did get lower rates) but nice thing my bank matched his offer after all. Truck had to be serviced and we had to schedule the mounting of the running boards. Wife couldn't get into the truck without them. We go to eat lunch about 4:00pm waiting for the service and the final paper work. Get back to the dealership and go into the finance officers office and haggle some more about his offer and the extras, like extended warranty etc. Well after ticking off the finance offer, he finally gives in and completes the paper work, we get it signed and completed. Wait for the truck and finally leave the dealership after 7:00pm. I've never spent this much time purcahsing a vehicle, especially one I already had picked out and had financing for as well. Driving 6 hours, spending the night, and then spending an extra night instead of taking the 6 hours to drive home until the next day, you got to be wandering if it was worth it. YES IT WAS. The deal we got at Auto Nation was by far better than we had found any where else. Couldn't be happier with our purchase. Wife loves her new truck and it's a lot of fun to drive, especially with all the bells and whistles. Except for the amount of time spent with this purchase, I would do it all again. I would just be a little more adamant about the fianacing at my bank. Just get the paper work done and let me sign and be on my way. I figured we would be there for about 2 maybe 3 hours and on our way back home. But for this I would give them a 5 star rating. Maybe next time, cause yes, I'll buy from them again. Thanks for your help Chris, the salesman, NOT Chris, the finance officer. Can't wait for our first service visit. They look top of the line on service. The dealership, is one of the top rated if not the top rated in volume sales in the nation. I can see why. Never seen so many people shopping and buying vehicles at one time.

happybuy1 Jul 23, 2014

My experience with this dealer is in trying to purchase a car, but I expect that the service can't be better than it's poor management. I recently tried to purchase a car that I found on the Internet. I called first, found the vehicle was still available. As I live a couple of hours away, I was told that I had to put $500.00 down and fill out a credit application to hold the car. I did this, and made arrangements to take off work to go to the dealer and finalize the deal the next day. A number of hours later, I get an email that someone had come in and put $2000.00 down on the car so they sold it to someone else. This isn't a good practice but sometimes mistakes happen. Life goes on. As it turns out, the car still showed up on the Internet. I called and was told that the person that bought it to come in from out of town to finalize the deal and pick it up. I got an email from the general manager, Tom saying that he would be happy to help me find a car. I responded right away giving my phone number and asking for a response.... I guess Tom wasn't very interested in me because the response to my email never came, so I called and left voice-mail which also went unanswered. The next week the salesman called me saying the original deal on the car fell through. Again I asked him if we could hold it to make arrangements to leave work and purchase the car. He took a credit card number and assured me that the car would be there for me to look at. Ten minutes later I get a call saying that this time management says they can't hold it. Rule change? Who knows! No problem, I tell him that I'll just purchase the car and told him to put $2000.00 on my credit card and I'd get out of work and get the car. Three hours later, they call me and again say that someone just bought the car that i had put a down-payment on. I had put the same amount of money as the last customer did when they sold it to her. I was willing to pay the asking price, and there was no haggling on this car. I purposely went to dealers and avoided private sellers and small car lots thinking that I would escape this unprofessional behavior. After spending all this time and countless emails and phone calls trying to make sure we did this right, it really made no difference. At the end, I sent one more email to the General Manager, Tom B. explaining how horrible my experience was, not believing that this was how he or AutoNation expected their dealerships to treat their customers. Again. no response. I could have gotten better customer service on ebay. They obviously have no customer satisfaction culture and make or break rules at will. If you go there and your experience is better than mine, consider yourself extremely lucky. I would avoid them as there are plenty of other dealerships that ARE ethical and really do value prospective customers.

waynefl Nov 22, 2013

I purchased a town and country minivan from Spring Chrylser Jeep Dodge about 1 year ago. Shortly after I bought it, the driver side trim panel started to peel off (held on by 2-sided tape). I brought it in to be inspected, they agreed to cover under warranty and they ordered parts. The new panel lasted a few months before it too started to loosen. I brought it in again, as they wouldn't order parts based on what I said over the phone, and they agreed that it was separating, hitting the front fender and shouldn't be that way. Again, they ordered parts and had me bring it in again. This time, after about 2 hours of being at the dealership, they informed me that the part was not painted. They had the part painted and I brought the vehicle back again. This time they installed it, but it was the wrong color! It was suggested that I call prior to bringing the vehicle back again to make sure that they were ready for it. On the day I called, my normal service advisor was sick, so I was handed off to a gentleman that was quite rude and who hung up on me when I asked for his name. I called to complain to the service manager and was called back. During our conversation, he apologized and then asked my current mileage. Upon hearing the mileage, he recommended having a normal service done. Based on our conversation, I believed that he was offering a complimentary service as an apology for the poor service and having to make 6 trips to resolve the issue. I had recently changed my oil, so I would not normally have had service at this point in time. When I picked up my vehicle, I was charged for the service. Upon questioning the service manager, he stated that it was never his intention to pay for the service. I believe him, as it shows the level of service at this dealership......They take a year to fix something, they are rude, and they lie to make sure that they get more money out of you. I will not use this service department again.

emaier Apr 24, 2008

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